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Air France Reviews and Ratings

Check 103,066 verified passenger reviews to find out if Air France is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive Cabin Crew
In-flight Entertainment
Comfort in Premium Economy
Quality Food & Beverages

Cons

Inconsistent Customer Service
Frequent Delays
Uncomfortable Economy Seating
Low Value for the Cost

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Air France reviews

3.39

Terrible
(16)
Poor
(13)
Average
(7)
Very Good
(0)
Excellent
(2)

Abderrahim K

Verified | Jun 2, 2026

Casablanca-Greenville
Economy

Flight cancellation

Flagship airline that operates as a lowcost!! Small seat, food is horrible, service is mediocre, charging for luggage yet wont assume responsibility for disruption in travel plan. very SAD

Casablanca-Greenville
Economy

Viorel L

Verified | Mar 20, 2026

Bucharest-Los Angeles
Economy
Successful claim

Flight cancellation

I travel with Air France for 30 years and never had any issues. I hope this time will be the same and my claim will be accepted.

Bucharest-Los Angeles
Economy
Successful claim

Anonymous member

Verified | Mar 14, 2026

Business

Air France Delayed luggage

I flew AirFrance to Mauritius on a code share via Delta. My luggage was never loaded on to the plane in Atlanta! It was lost for 3 full days and finally arrived on the cruise ship shortly before our sailing. I filed a delayed luggage claim less than a week after the 3 week deadline to submit due to the issues I had uploading documents. Air France denied my claim due to the fact that my submission was over 21 days. BEWARE! File your claim within the 21 day window even if you have to file from the ship or during your trip!

Overall

Delayed Baggage Claim
Good food

Business

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

See if you qualify today.

Rodny M

Verified | Jan 13, 2026

Madrid-San Francisco
Economy

Flight delay

Terrible communication. Waiting in lines, only to be redirected to another line. No help whatsoever. Delta helped us to rebook our flights.

Madrid-San Francisco
Economy

Anonymous member

Verified | Dec 2, 2025

Savannah-Rome
Economy

AWFUL AIRLINE HORRIBLE CUSTOMER CARE

I WILL NEVER FLY AF AGAIN. And will share my NEGATIVE experience on every social media platform, with everyone I know in the entertainment industry, social media travel influencers and every media publication I have access to. I booked a flight Oct 30, 2023 SAV to FCO. Two months later, I was no longer able to travel due to illness and I called to inform AF and they issued a $453.50 credit (the cost of the ticket) that could be used within a year. Due to medical reasons, I wasn't able to plan travel until Dec. 2024 and I called AF to use my credit towards a flight on their airline and was told I missed the cut-off by 1 day. While I understand it is my responsibility to keep track of the credit, never once did AF send a reminder email to inform me the expiration date was approaching. Every other company in the world sends multiple marketing reminders regularly, this is the first failure on the part of AF. The second failure is their poor customer service and lack of flexibility in reissuing the credit especially after missing the cut-off by just 1 day! A loyal AF customer would expect that AF wants to retain their business and secure a lifetime of business and not be concerned with issuing a $453.50 credit knowing that it could only be applied to reserve travel with AF. I even agreed to book travel within 24hrs of reissuing the credit and the agents that "assisted" me refused. They also refused to escalate the matter to their leadership team after multiple requests and told me they were no longer going to respond to my inquiries. I have been reaching out to them for a year to request this credit because while it's a minute amount to a multi-billion-dollar company, to a consumer, it's significant. And AF is not entitled to steal my money without providing a service just because they are a mega company. It is my business that contributes to their success, inflexibility is simply bad business.

Overall

Lack of flexibility with using flight credits

Savannah-Rome
Economy

Peter V

Verified | Nov 10, 2025

Houston-Paris
Economy
Successful claim

Flight cancellation

Excellent services and air crews were all nice and friendly services👍👊 Saints-Chapelle ticket is EU13 ea and we booked and paid for 4 of us = EU52 not used wasted!

Houston-Paris
Economy
Successful claim

Bame M

Verified | Aug 28, 2025

Johannesburg-New York
Economy

Flight cancellation

Terrible service from check in desk at JFK in New York, supervising agent was very rude, airport at CDG does not think about customer experience with no restaurants, no lounges (except business and first class) and limited seating. Flight cancelled without warning or support

Johannesburg-New York
Economy

Marie F

Verified | Apr 16, 2025

Paris-Rome
Economy

I had to rebook my...

I had to rebook my own flight for both the flights to and from Paris. I was never notified the second flight had been cancelled, only the first one. I was told they were not able to rebook me on another flight the same day, therefore I had to rebook a new flight for the same day costing my over 200 Euros.

Paris-Rome
Economy

Amelie B

Verified | Apr 7, 2025

Paris-Bangalore
Economy

When we reached the counter...

When we reached the counter of Air France at Paris they couldn't print the boarding pass and kept us waiting for hours due to which we couldn't board the flight and later we were re-routed to Dubai and from there to Bengaluru. This added total 6HRS + travel and all the hassle.

Paris-Bangalore
Economy

Luise A

Verified | Mar 27, 2025

Paris-Lisbon
Economy

We missed connecting flight in...

We missed connecting flight in france due to "technical" delay in lisbon. added another flight from Paris to Pau next morning and 8 hours to our arrival time.

Paris-Lisbon
Economy

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Air France Ratings

All-time Rating & Reviews

Average Star Rating

3.39

Total Reviews count

103066

Review Sites Distribution

AirAdvisor
3.39
103066 (100%)
TripAdvisor
3
37868 (36.8%)
Google
3.59
18618 (18.1%)
Trustedshops
4.31
14145 (13.7%)

Flight Radar
4.1
11440 (11.1%)
FlightReport
3.8
7201 (7%)
TrustPilot
1.4
5521 (5.4%)
AvisVerifies
4.3
2359 (2.3%)
Kayak
3.75
1651 (1.6%)
Mouthshut
1.85
912 (0.9%)
Airlines-Inform
3.02
864 (0.8%)
eSky
4
575 (0.6%)
Consumer Affairs
1.2
446 (0.4%)
Trustindex
0.8
373 (0.4%)
Yelp
1.7
279 (0.3%)
PissedConsumer
1.6
184 (0.2%)
Airline Ratings
2.6
136 (0.1%)
Productreview
1.4
42 (0%)
SiteJabber
2.7
11 (0%)
Hellopeter
1
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.39

103066

3/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Air France Reviews and Ratings

Pros

Cons

Pros

Cons

Air France reviews

Flight cancellation

Comments

Flight cancellation

Comments

Air France Delayed luggage

Comments

Flight delay

Comments

AWFUL AIRLINE HORRIBLE CUSTOMER CARE

Comments

Flight cancellation

Comments

Flight cancellation

Comments

I had to rebook my...

Comments

When we reached the counter...

Comments

We missed connecting flight in...

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Air France Ratings

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Air France Reviews and Ratings

Pros

Cons

Pros

Cons

Flight cancellation

Comments

Flight cancellation

Comments

Air France Delayed luggage

Comments

Flight delay

Comments

AWFUL AIRLINE HORRIBLE CUSTOMER CARE

Comments

Flight cancellation

Comments

Flight cancellation

Comments

I had to rebook my...

Comments

When we reached the counter...

Comments

We missed connecting flight in...

Comments

Air France Ratings

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