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Southwest Airlines Reviews and Ratings

Read 71,784 verified passenger reviews to find out if Southwest Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly, attentive staff
No baggage fees
Transparent pricing and no change fees

Cons

Frequent delays and cancellations
Inconsistent communications
Inadequate in-flight service on longer flights

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Southwest Airlines reviews

3.88

Terrible
(19)
Poor
(6)
Average
(5)
Very Good
(0)
Excellent
(3)

Alfredo C

Verified | Oct 8, 2026

New York-Los Angeles
Economy

My luggage was never found and brou...

My luggage was never found and brought me back, as promised. Yes I lost all of my seafood and sausage that I was bringing back.

New York-Los Angeles
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $4,700 compensation for Baggage problem.

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Elora S

Verified | Oct 8, 2026

Washington-Los Angeles
Economy

My flight was not disrupted. The me...

My flight was not disrupted. The menu driven questions did not allow me to state that my baggage was damaged. I have photographs with baggage claim still on the bag. The one wheel was completely torn off.

Washington-Los Angeles
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $4,700 compensation for Baggage problem.

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Tobias O

Verified | Oct 8, 2026

Salt Lake City-Los Angeles
Economy

I was denied boarding due to overbo...

I was denied boarding due to overbooking. I believe that I should be compensated due to having to go shopping and the time it took to do so.

Salt Lake City-Los Angeles
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to $700 in compensation.

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Ernesto C

Verified | Oct 8, 2026

Manchester NH-San Francisco
Economy

Flight delay over 3 hours and how i...

Flight delay over 3 hours and how it affected my ability to board a cruise line in time for departure. All was avoidable by airline iof crew had arrived foir departure flight on time and airline didn't lie about departing on time.

Manchester NH-San Francisco
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight delay.

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Tiffany B

Verified | Oct 8, 2026

Los Angeles-Rochester
Economy

I was denied boarding but not to a...

I was denied boarding but not to an overbooked or weight balance issue. But we had checked in, cleared tsa, arrived to the gate on time with valid boarding passes then couldn’t board. The flight left without us. We were forced to pay out of packet for new tickets if we wanted to get to our destination, and we got there 3 hours later than originally supposed to get there. I’ve received 4 different reasons why the flight was canceled. That is not OK. They still have never answered my questions of why we were denied boarding. The flight left without us. And I even tried to talk to the VP of Southwest Airlines and still, my questions have gone on unanswered. I feel I need and get compensation for it falling under denial of boarding due to overbooking, but I know it wasn’t overbooking but still it’s still denial boarding with ballad boarding passes. They give me $250 love vouchers each, but that doesn’t add up to what we went through that day I even had to pay for new tickets out of my pocket and I had to borrow money for that I didn’t have. Just to get to my destination.

Los Angeles-Rochester
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Denied boarding in most cases?

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Clare S

Verified | Oct 8, 2026

Seattle-Los Angeles
Economy

I lost my bowling hand bag carrier....

I lost my bowling hand bag carrier. First, it was reported delayed, to be delivered within 2-3 days. After 14 days of silence, it was clear that it got lost.

Seattle-Los Angeles
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Baggage problem? You could be due up to $4,700.

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Mordechai G

Verified | Oct 8, 2026

Los Angeles-Boston
Economy

Luggage was missing handle, wheel d...

Luggage was missing handle, wheel damaged and corner cracked. Reported the luggage damage to airlines but they could not see any evidence of it.

Los Angeles-Boston
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $4,700 back for Baggage problem.

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Blake H

Verified | Sep 23, 2026

Kansas City-Los Angeles
Economy

Flight WN#4316 both rear flight att...

Flight WN#4316 both rear flight attendants were phenomenal and met the upmost expectations of the best in the industry. Those gentleman deserve a raise and I would love to discuss their performances with any of the top brass of the airline.

Overall

N/A
Amazing service. Exceeded expectations.

Kansas City-Los Angeles
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to $700 in compensation.

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Charles F

Verified | Sep 18, 2026

Houston-Washington
Economy

Flight delay

We were told enroute to Houston Hobby, Airport that the weather was bad. We divert to Austin, to refuel. When arriving back to Houston Hobby, my flight had departed the last flight to Washington DC, DCA airport. I miss two important business meetings.

Houston-Washington
Economy

Nicole M

Verified | Sep 15, 2026

Economy

SWA damaged my luggage and

I learned today that if Southwest damages your luggage it has to be reported in person within 24 hours. That's fine. But if it is something like your zipper, which you won't see until you get home and unpack, you have to drive back to the airport to file a claim. That is the most ridiculous thing I have ever heard of. That is definitely Southwest way of getting over on their customers. I called customer service and given instructions on how to file a general complaint on the website, which really isn't that, but I won't get a response. So I hope this helps anyone else that flies southwest. I have their CC but it is time to make some changes because Southwest is not for the customer. I have to lose money to purchase a new suitcase because of SWA.

Overall

Damaged luggage

Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $4,700 for Baggage problem.

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AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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Southwest Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.88

Total Reviews count

71784

Review Sites Distribution

AirAdvisor
3.88
71784 (100%)
TripAdvisor
4
47315 (66%)
Trustindex
3.6
5930 (8.3%)
Flight Radar
4.3
4556 (6.4%)

Kayak
4
4191 (5.8%)
Google
4.4
3880 (5.4%)
ConsumerAffairs
1.4
1956 (2.7%)
Influenster
4.5
1158 (1.6%)
TrustPilot
1.6
967 (1.3%)
Yelp
2.1
796 (1.1%)
PissedConsumer
2.6
311 (0.4%)
Airlines-Inform
3.84
127 (0.2%)
Reviews.io
1.97
111 (0.2%)
Airline Ratings
3.3
107 (0.1%)
SiteJabber
3.3
98 (0.1%)
FlightReport
3.65
75 (0.1%)
eSky.eu
4.3
66 (0.1%)
Momondo
3.35
40 (0.1%)
Productreview
3
6 (0%)
Glassdoor
3.9
2 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

Join the conversation! What do you think of Southwest Airlines

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.88

71784

4/5 overall

3 ways to claim compensation from Southwest Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Southwest Airlines by following the steps below
1. Fill in the feedback and claims form on the Southwest Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Southwest Airlines Reviews and Ratings

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Cons