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United Airlines Reviews and Ratings

Read 115,670 verified passenger reviews to find out if United Airlines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful, attentive staff
Comfortable cabins
Extensive global network

Cons

Frequent delays and cancellations
Poor customer services
Inconsistent communication

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United Airlines reviews

Terrible
(24)
Poor
(21)
Average
(7)
Very Good
(1)
Excellent
(5)

Bishop T

Verified | Jul 28, 2026

Santa Fe-Munich
Economy

On November 5 I had a scheduled fli...

On November 5 I had a scheduled flight from Santa Fe New Mexico to Barcelona Span. Your flight at 7am was canceled and re-scheduled for 9am to a surprise it was delayed till 1:15Pm arrived late. At close to 2pm I finally boarded your united Jet to Denver where of course I missed my connecting flight to Montreal Canada. This is totally uncalled for/ United sent to Munich Germany and then Finally Spain ten hours late from the time I was suppose to be there. I had a scheduled apt at 9:30 the time United should had landed yet you failed me.

Santa Fe-Munich
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight delay.

Start your check here.

Navy N

Verified | Jul 28, 2026

Denver-Paris
Economy

I arrived at your final destinatio...

I arrived at your final destination (Paris, CDG) the following day, September 6 at 9:35PM, on an alternative Delta flight that you booked at your own expense. I lost a full day out of my 4-day travel.

Denver-Paris
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to $700 in compensation.

Check your claim here.

Braylen Y

Verified | Jul 28, 2026

Munich-Denver
Economy

flight in Munich delayed, landed in...

flight in Munich delayed, landed in Denver 5+ hours late, had to reschedule connecting flight to the next morning and lost my working day.

Munich-Denver
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $700 for Flight delay.

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Hope F

Verified | Jul 28, 2026

London-Chicago
Economy

We waited approximately 3 hours ins...

We waited approximately 3 hours inside the plane - no food was supplied and no one available onsite to give support. I had to rebook my flight for the day after loosing already a full business day with customers in USA. On top my luggage was damaged and had to buy a new suitcase.

London-Chicago
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to $700 in compensation.

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Franco H

Verified | Jul 28, 2026

Newark-Boston
Economy

United lost our carry-on bag on the...

United lost our carry-on bag on the way to my daughter's university graduation. They said there was no room for it and there was plenty of room in the cabin. We had our camera inside the bag as they just whisked it away. We were unable to take pictures of graduation the next day. We got the bag back on our way home. On the way back to EWR we were held at the airport on the plane and then in the luggage area waiting for our luggage with no information from the airlines for hours. When the luggage was released, mine was not there. It took several days to get my bags back. Our driver also waited for hours for us to get out of the terminal.

Newark-Boston
Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to $4,700 in compensation.

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Oakleigh F

Verified | Jul 28, 2026

Lisbon-Newark
Economy

Got an alert my flight home to EWR ...

Got an alert my flight home to EWR was cancelled, no reason was given. No alternative travel options were provided. I quickly bought a flight from Lisbon to Porto, to try and catch a different flight home. I was able to get united to switch my original flight to the one departing to Porto. I got an uber to lisbon airport and got the flight to porto. I was able to make a different united flight to ewr from porto. I missed a ticketed event in NYC due to the delayed arrival as well as incurred extra costs and stress from rushing to Porto portugal. Additionally I had to hire an uber from EWR to Philadelphia due to the missed event and transportation I had arranged that was $126.

Lisbon-Newark
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Flight cancellation.

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Claire N

Verified | Jul 28, 2026

Houston-London
Economy

My flight IAH-LHR was slightly dela...

My flight IAH-LHR was slightly delayed, causing me and fellow travellers on the same path to sprint through the terminal with hopes to catch the flight. There we were stopped for a security check that took a lot of time. After going through the metal detectors and while waiting for my hand luggage, that was moved to another line to be inspected by the security personnel, I was approached by a Heathrow worker asking if anyone was connecting to Zurich, which I instantly confirmed, pointing at my bags still sitting in a queue at the 5th position (with a total of around 7-8 bags and only 1 officer inspecting the bags). After finally seeing my bag next in line, we were told, that the gate was already closed and there was no way for us to make that flight. We made our way through a quick ID check upstairs, and right after that I received an email that my flight was rebooked and my new flight was leaving at 12:25 (3.5 hours later than planned). The next flight was also delayed, approximately 40 minutes, some of those spent at the gate, some in the plane waiting for taxi.

Houston-London
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Flight delay.

Check your eligibility here.

Ahmir C

Verified | Jul 28, 2026

Rome-Newark
Economy

My family of five was traveling fro...

My family of five was traveling from Rome, Italy to the US and our flight was canceled due to a mechanical failure (a burned out light on the wing) after we were sitting on the plane for 3 hours. We had to stay overnight and take an alternate flight we booked at our own expense and United refuses to reimburse us for our alternate flight, even though their agent verbally told us to do so (it was another United flight with the same fare class, just a day later). I am out $4048 in ticket fares because of this incident. There were only three United agents working at the FCO airport once the flight was cancelled. We waited another 3 hours for our bags to be delivered to the carousel. We did not get to our hotel (which we booked on our own, again - per the United agent's advice) until late in the evening and had to wake early to get back to the airport and check in the next morning. We did not arrive at our final destination until 24 hours after our original arrival time.

Rome-Newark
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

Elianna M

Verified | Jul 28, 2026

Newark-Venice
Economy

Departed EWR on Sept 4 at 6:40pm Sh...

Departed EWR on Sept 4 at 6:40pm Shortly before scheduled arrival in Venice airport on Sept 5 at 9:05am, our flight was diverted to Munich due to severe weather. Note that we landed in Munich at about 930a that same morning and the rest of the day was spent on the tarmac for approximately 4 hours, waiting for luggage approximately 2 hours and waiting to talk to a Lufthansa agent for rebooking approximately 1.5 hours. In other words, it was almost 8 hours between landing in Munich and exiting the airport to stay at the Hilton Munich Airport Hotel. United did reimburse me $200 for my $300 stay at the Hilton. I arrived in Venice the next day late morning having lost my first night prepaid accommodation and a good portion of my second day of vacation.

Newark-Venice
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight delay.

See if you qualify today.

Douglas S

Verified | Jul 14, 2026

Dallas-Fort Worth-Denver
Economy

Cant change assigned seats

United Airlines won't change our airline tickets so my wife and I can sit together. when you call customer service they just want to sell you a credit card.

Overall

Seat assignment

Dallas-Fort Worth-Denver
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Denied boarding in most cases?

Check if you can claim compensation here.

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United Airlines Ratings

All-time Rating & Reviews

Average Star Rating

Total Reviews count

115670

Review Sites Distribution

AirAdvisor
3
115670 (100%)
TripAdvisor
3
57936 (50.1%)
Trustindex
2.2
14155 (12.2%)
Flight Radar
3.85
11667 (10.1%)

Kayak
3.7
10000 (8.7%)
Momondo
3.7
10000 (8.7%)
ConsumerAffairs
1.3
3430 (3%)
Yelp
1.7
2600 (2.2%)
TrustPilot
1.5
2116 (1.8%)
Google
4.3
864 (0.7%)
eSky.eu
3.8
553 (0.5%)
FlightReport
3.45
525 (0.5%)
Airline Ratings
2.6
497 (0.4%)
PissedConsumer
1.9
404 (0.3%)
Airlines-Inform
3.13
276 (0.2%)
Productreview
1.8
223 (0.2%)
SiteJabber
1.8
153 (0.1%)
Glassdoor
3.8
12 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

115670

3/5 overall

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United Airlines Reviews and Ratings

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