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United Airlines Reviews and Ratings

Read 115,670 verified passenger reviews to find out if United Airlines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful, attentive staff
Comfortable cabins
Extensive global network

Cons

Frequent delays and cancellations
Poor customer services
Inconsistent communication

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United Airlines reviews

Terrible
(24)
Poor
(21)
Average
(7)
Very Good
(1)
Excellent
(5)

Anonymous member

Verified | Jul 9, 2026

Kona-Washington
First

Worst flight experience; never fly UA

We are a family of 4 who booked and flew 1st class on UA from one way Kona, Hawaii on July 6, 2026. We flew first class on Delta outbound from Dulles to Kahului OCG Maui and joy what a huge difference with Delta giving us an outstanding overall travel experience while UA failed miserably. Boarding: UA boarding in KOA was chaotic with no order at all. We expected to board after priorit boarding but instead we boarded like we were flying economy. The boarding line on the tarmac extended all the way to the gate with everyone bunched up in the heat! Same chaos on 2nd leg of our flight from LAX to IAD! Inflight service: nothing had prepared us for the glacial pace of the food service. Food was bland, snack of dried fruits and nuts tasted stale, and the rolls were hard as a rock! And they ran out of the cheese plate meal. How is that possible? LAX to IAD food was a little better but delivery was the same - slow. Cleanliness: cabin was clean but the restrooms were not. The sink was wet and trash were not emptied - I was the first user on the flight from KOA to LAX. There was on the seat pockets and seat armrests. First class seats: KOA to LAX were old but volume did not work well so I used cc to watch my movie. LAX to IAD flight segment the 757 plane was built 2002 (yes we googled because we were shocked about the seat configuration on a first class!) so, there was no TV for entertainment on the back of the seats nor a monitor that drops down from from overhead bin for flight announcements. Entertainment is accessed via private screening - yes, through your phone or iPad! We were totally floored and we paid first class ticket for this? The seats actually looked like seats in economy/coach with just a little more legroom, not the luxurious seats that often accompany a huge price tag. This UA first class experience was disappointing and frustrating and is this really what we paid premium price for? If this is what first class looks like flying UA, we are not booking UA nor will we be using our UA mileage card to even rack up mileage for our next trips.

Overall

Poor customer service from boarding, inflight service, and cleanliness
We arrived at our destinations on schedule

Kona-Washington
First

Comments

Passenger rights expert: Surprising but true: you can get up to $4,700 back for Baggage problem.

Start your check here.

Randi R

Verified | Jul 7, 2026

Rome-Washington
Economy

Flight cancellation

The United service in Rome, Italy was terrible. They did not provide efficient information concerning hotel accommodation once the flight was cancelled. They provided no guidance at the hotel. The United workers in Rome provided no information regarding boarding, but allowed hundreds of people to wait for a long time without information. United permitted passengers to wait in a bus to the plane with the doors locked WITHOUT any information for at least 15 minutes before letting them climb steps to the plane. Terrible United experience in Rome. Flight attendants on UA 855 (July 6th) were very good, by contrast.

Rome-Washington
Economy

Dermot R

Verified | Jun 12, 2026

Dublin-Newark
Economy
Successful claim

Flight cancellation

Normally don’t have a problem with UA. Today, however, with no indication that the flight was being canceled I was very taken it back. I’m quite disappointed. Normally, they’ve been my preferred choice

Dublin-Newark
Economy
Successful claim

Dermot R

Verified | Jun 12, 2026

Dublin-Newark
Economy
Successful claim

Flight cancellation

Dublin-Newark
Economy
Successful claim

Geno F

Verified | Jun 9, 2026

Economy

I will never fly with them again. F...

I will never fly with them again. First, I was up at three to catch my first flight, but it was canceled. Then my second flight was delayed because they had to get five people to go to a later flight. Something about weight. Which made me late to my connection. I was running all the way through Chicago from B to A. . They would not let me on. Even though they let a couple on. Who showed up behind me. She would not let me on. So I have to take a later flight. Losing money. So I will no longer ever fly with them again.

Overall

All of the above but baggage. Which I won’t know until I land

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Denied boarding.

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Anonymous member

Verified | May 9, 2026

Economy

Rude employees and poor service

The attendants at the kiosk ticket station in the Las Vegas airport were rude and unhelpful. One lady was berating me for "using the wrong kiosk" as if I should automatically know I was using the wrong one as they all look the same. Another man who was directing people where to go to check bags was rude and berating customers as if it was self-evident as to where is the cluster-f**k they call a queue you should be. Choosing a seat is impossible. I wanted to get my dad an aisle seat since he has a bad knee and needs to be able to stretch his leg. They refused to help and pointed me to choosing a seat online. I finally got him a seat for a $67 up-charge. At the gate, the offered to check my carry on for free, but later billed me for $65 for checking my bag at the gate. The gate attendant never said I would be billed, and good luck finding their customer service to try to get it refunded. Over all, the experience was horrible and I will never fly with UA again. You lost a customer.

Overall

Poor customer service on the ground and uncomfortable flight
Nothing was positive about this experience.

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to $4,700 in compensation.

Find out if you can make a claim now.

Yury B

Verified | Apr 10, 2026

Economy

United scams their customers through "company policies"

United finds ways to create policies that scam their customers. I purchased a ticket for another person under my milage account with my debit card, and they issued a travel credit under that person's name. When I asked the credit be transferred to me since I paid for the ticket, United refused and stated the credit belongs to the person that did not pay for their flight due to their policies. This person will not use the credit because I have all the information, which means United will get to pocket $400. This was my preferred airline and I travel very often, I have cancelled all my upcoming trips and will never use this airline again. Shame on you United.

Overall

poor company policies

Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Gloriana A

Verified | Mar 3, 2026

Economy

Poor air circulation in Economy

On multiple recent flights (Jan - Feb 2026) between Florida, Houston, Utah, Denver, and Reno, the economy cabin was consistently uncomfortably warm with poor air circulation — for the entire flight. The air felt heavy and uncomfortable. Basic cabin comfort and proper ventilation should be consistent throughout the aircraft, regardless of section.

Economy

Comments

Customercare21 : Sorry for the inconveniences caused by our service kindly share your WhatsApp number for assistance thank you.

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to $700 in compensation.

Check here.

Sonia S

Verified | Mar 1, 2026

Cleveland-Chicago
Economy
Claim escalated to airline

Flight cancellation

My son and I were very disappointed as our flight got canceled on January 27, 2026 to Chicago .. Chicago to Dubai. We made it to Dubai, but our luggage did not in which we were leaving on a cruise Friday, January 30 at 7 AM . In which Emirates couldn’t get our luggage until Friday night. in respect, we look forward to being compensated for the expenses of clothing and toiletries while we were on the cruise. Thank you for looking into this issue.

Cleveland-Chicago
Economy
Claim escalated to airline

Comments

Customercare21 : Sorry for the inconveniences caused by our service kindly share your WhatsApp number for assistance thank you.

Frank R

Verified | Feb 24, 2026

Premium economy

Took UA 820 and 821. Seats were sta...

Took UA 820 and 821. Seats were standard for premium plus, everything else was terrible. United charges for a full flight and then treats the 2 legs as separate flights. Service, amenities, and food are worse than some economy flights. Plus the United app and website are inconsistent and give inaccurate information to complete an overall terrible experience. I don’t know much more about United, but I definitely would avoid the lax to Bkk flights at all costs. For me, United will be avoided for any other option available.

Overall

Service and amenities were terrible
Seats were ok

Premium economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to $4,700 in compensation.

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United Airlines Ratings

All-time Rating & Reviews

Average Star Rating

Total Reviews count

115670

Review Sites Distribution

AirAdvisor
3
115670 (100%)
TripAdvisor
3
57936 (50.1%)
Trustindex
2.2
14155 (12.2%)
Flight Radar
3.85
11667 (10.1%)

Kayak
3.7
10000 (8.7%)
Momondo
3.7
10000 (8.7%)
ConsumerAffairs
1.3
3430 (3%)
Yelp
1.7
2600 (2.2%)
TrustPilot
1.5
2116 (1.8%)
Google
4.3
864 (0.7%)
eSky.eu
3.8
553 (0.5%)
FlightReport
3.45
525 (0.5%)
Airline Ratings
2.6
497 (0.4%)
PissedConsumer
1.9
404 (0.3%)
Airlines-Inform
3.13
276 (0.2%)
Productreview
1.8
223 (0.2%)
SiteJabber
1.8
153 (0.1%)
Glassdoor
3.8
12 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

115670

3/5 overall

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United Airlines Reviews and Ratings

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