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United Airlines Reviews and Ratings

Read 115,670 verified passenger reviews to find out if United Airlines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful, attentive staff
Comfortable cabins
Extensive global network

Cons

Frequent delays and cancellations
Poor customer services
Inconsistent communication

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United Airlines reviews

Terrible
(24)
Poor
(21)
Average
(7)
Very Good
(1)
Excellent
(5)

Anonymous member

Verified | Feb 1, 2026

Economy

Our flight was delayed initially be...

Our flight was delayed initially because we didn't have a pilot, then we were told no copilot, then we needed fuel. Here it is over an hour and a half later and we are still on parked at the terminal for a 59 minute flight. United is a badly organized company which can't seem to plan ahead.

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Flight delay.

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Anonymous member

Verified | Jan 9, 2026

Economy

United is ruthless. Wanting to cha...

United is ruthless. Wanting to charge $500 for a flight change when purchasing an entire new flight (the one I want to switch to) would only be $204. They make it soo outrageously high that they get you to buy an entire second flight if you’re desperate enough.

Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to $700 in compensation.

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Vain K

Verified | Oct 23, 2025

Rome-Newark
Economy

This flight i had been...

This flight i had been rebooked onto as i missed my other flight due to a delay. When i go to check in they cannot find my booking. I go to the ticket counter and i was told i was taken off the flight due to a lack of food.

Rome-Newark
Economy

Hofmann S

Verified | Oct 23, 2025

Washington-Orlando
Economy

So because the flight was...

So because the flight was delayed by 2 days I had run out of my seizure medication if you check the flight coming back on the 15th you can see that there was a man in distress so me and some other nurses helped him while we landed in Newark so when I try to lift him up I threw my shoulder out and I ended up trying to get to the pharmacy which was closed when I arrived back in Orlando on Monday so I went to go get my medication on Tuesday but I went too late but because the my car broke down so I had a seizure and ended up in the hospital on Wednesday so I incurred a bunch of hospital bills

Washington-Orlando
Economy

Ronni H

Verified | Sep 19, 2025

Frankfurt-San Francisco
Economy
Successful claim

Flight delay

Terrible service with The being diverted the plane had issues there was nobody to help us at the airport in Edmonton nor to give us any information. I seriously wouldn’t have to reconsider flying United international anymore.

Frankfurt-San Francisco
Economy
Successful claim

Tara M

Verified | Jul 10, 2025

Chicago-Cleveland
Economy

My flight was initially delayed...

My flight was initially delayed a couple of hours, making my connection in Dulles extremely tight. United then automatically changed my connecting flight to one departing much later, meaning I would be stuck in Dulles several hours and not reach Cleveland until midnight. By the time I landed in Dulles, my connecting flight wasn’t leaving until 2:30 am. I tried desperately to get someone to help, but United gate workers just kept redirecting me to the help line or chat. My friend that I was with kept calling and getting cut off. We finally had to exit the airport and go back to the main terminal and wait in line. By then, we had no choice but to accept a hotel voucher and fly out the next morning. We finally arrived in Cleveland at 11 am the following day.

Chicago-Cleveland
Economy

Nana S

Verified | Jul 10, 2025

Los Angeles-Denver
Economy

Flight was delayed and later...

Flight was delayed and later cancelled due to technical issues. We were offered a hotel room and dinner. The next day also breakfast. The next day the flight took place also later then expected. It was very messy because flights had to be merged. I arrived a day later at my destination than expected. I wasn't too happy about what happened because my trip was very short and it was even shorter because of this.

Los Angeles-Denver
Economy

Fiona M

Verified | Jul 10, 2025

Manchester-New York
Economy

They cancelled my return flight...

They cancelled my return flight and I had to stay over night in a hotel and take a flight the next day with a connection through Newark New Jersey to get home.

Manchester-New York
Economy

Izi K

Verified | Jun 13, 2025

Zurich-Washington
Economy

Flight was delayed and later...

Zurich-Washington
Economy

Clive R

Verified | Jun 13, 2025

Cape Town-Chicago
Economy

They cancelled my return flight...

They cancelled my return flight and I had to stay over night in a hotel and take a flight the next day with a connection through Newark New Jersey to get home.

Cape Town-Chicago
Economy

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United Airlines Ratings

All-time Rating & Reviews

Average Star Rating

Total Reviews count

115670

Review Sites Distribution

AirAdvisor
3
115670 (100%)
TripAdvisor
3
57936 (50.1%)
Trustindex
2.2
14155 (12.2%)
Flight Radar
3.85
11667 (10.1%)

Kayak
3.7
10000 (8.7%)
Momondo
3.7
10000 (8.7%)
ConsumerAffairs
1.3
3430 (3%)
Yelp
1.7
2600 (2.2%)
TrustPilot
1.5
2116 (1.8%)
Google
4.3
864 (0.7%)
eSky.eu
3.8
553 (0.5%)
FlightReport
3.45
525 (0.5%)
Airline Ratings
2.6
497 (0.4%)
PissedConsumer
1.9
404 (0.3%)
Airlines-Inform
3.13
276 (0.2%)
Productreview
1.8
223 (0.2%)
SiteJabber
1.8
153 (0.1%)
Glassdoor
3.8
12 (0%)
SkyTrax Ratings
3
(%)

Join the conversation! What do you think of United Airlines

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

115670

3/5 overall

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with United Airlines by following the steps below
1. Fill in the feedback and claims form on the United Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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United Airlines Reviews and Ratings

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