Etihad Airways complaints: comments, page 6
394 comments
James G
Verified | Jul 14, 2025
London-Phuket
Economy
Influence by other flights
My partner and I, a gay couple, were flying from London to Thailand, with a change over in Abu Dhabi. Due to a delay in setting off, and then further delays while in the air, we missed our connecting flight to Thailand. Ethiad informed us that the next flight we can be booked onto was in 26 hours on the 27th of June. Not only was this incredibly disruptive to our holiday, meaning we were losing over a whole day/ 24 hours of our holiday, but it also meant that a young queer couple had to spend a whole night in a country where you can be beheaded/ stoned for being gay, it is illegal there after all. While leaving the airport in Abu Dhabi to our hotel we were given full pat downs and further security checks where they went through our entire hand luggage items, which was the extremely uncomfortable. Secondly as our hold luggage was in the hold we had no access to toothbrushes, spare clothes, swim shorts etc, all of which we had to buy in Abu Dhabi so we could enjoy some semblance of a relaxing day. Overall we arrived in Thailand 23:45 on the 27th of June, when we were originally supposed to land at 18:45 on the 26th of June, leaving us literally stranded in a country where my existence is illegal for over 26 hours. The airline, ethic, did pay for our hotel, however overall this was a very stressful and uncomfortable experience, especially when they were putting single travellers on planes later that day.
- London-Phuket
- Economy
Yin Y
Verified | Jul 14, 2025Economy
PILJRIM
I would like to complain about our flight EY498 being delayed and missing our connecting flight 8M232. AUH airport team said they have informed SIN airport about the delay and the SIN airport EY team will handle the connecting flight. We were all 35 pax. When we arrived at SIN, the ground manager said he could not rebook 8M due to system differences. So, we must book ourselves and pay all the charges ourselves first, then claim back from EY directly. As far as we have knowledge, EY and 8M have inter agreement, Therefore We tried to ask help from 8M too, but 8M also denied carrying as that was not their fault. All the passengers arrived 12JUL night and had to wait all day long at SIN airport without any compliment to get a seat from 8M. Unfortunately, they did not get seats for 13JUL. On 14 JUL, we got seat by paying No Show and Change fees MMK850000 (Around 200$ per person) Therefore, we would like to claim back our change fees. We attached an 8M denied letter, Booking PNRs and Change fees that are taken from MAI by kyats.
- Economy
Sudheer D
Verified | Jul 11, 2025Economy
BAGGAGE DAMAGE
UPON ARRIVAL MUMBAI ON 5 JULY AT ABT 0215 HRS AND DEPLANING, BAGGAGE WAS ON BELT NO. 7. ONE BAG -TAG NO.0 607 EY 093641 WAS REMOVED FROM THE BELT BY ETIHAD PERSONNEL AND KEPT TO THE SIDE AS SAME HAD BEEN OBSERVED TO BE BADLY DAMAGED. WE SAW THE SAME AND THE ETIHAD OFFICER ADVISED US TO REGISTER A BAGGAGEC DAMAGE COMPLAINT ONLINE. WE DID SO ON THE 5TH ITSELF AS PER ETIHAD DAMAGED BAGGAGE INSTRUCTIONS AS GIVEN BY CUSTOMER SERVICE. TO DATE HAVE NOT RECEIVED ANY INTIMATION FROM THE AIRLINE . OVER THE PAST FEW DAYS AND CHECKING THE DAMAGED BAG WE HAVE LOST ITEMS WHICH WERE PACKED IN THE SAID BAG. MOREOVER, AN AMERICAN TOURISTER SUITCASE BEARING BAGGAGE TICKET NO.093705 WAS OBSERVED CRACKED IN TWO PLACES RENDERING IT UNUSABLE IN FUTURE. BOTH BAGS HAVE EVIDENTLY BEEN MISHANDLED EITHER AT JOHANNESBURG O R TAMBO AIRPORT WHILST LOADING OR AT ABUDHABI AIRPORT WHILE TRANSFERRING FROM EY 748 TO EY 206. BOTH BAGS ARE BEYOND ANY FURTHER USE. FORTUNATELY, THERE IS NOTHING MISSING FROM THE SUITCASE AS AGAINST NUMBER OF THINGS OBERVED TO BE MISSING FORM THE VERY BADLY DAMAGED BAG.
- Economy
Jiachen L
Verified | Jul 3, 2025Paris-Beijing
Economy
No reason given
I missed the connection flight due to the delay of the first flight. I was arranged the same flight after 2 days and I arrived at the destination 48 hours later than scheduled.- Paris-Beijing
- Economy
Corine P
Verified | Jun 29, 2025Economy
The rating is zero
Subject: Urgent Complaint Regarding Missed Flight and Refund Request – Booking with Etihad Airways To whom it may concern, I am writing to express my extreme frustration and deep disappointment regarding my recent experience with Etihad Airways. As a student currently studying in Belgium, I had booked a flight to the Seychelles for a much-needed vacation. Not only did I not get to take that flight, but due to the sheer lack of support and mismanagement by your staff, I missed it entirely. What’s worse, I paid €823.66 for this flight and was not even permitted to board. This is an outrageous loss, especially for a student. I trusted your airline to provide competent service, and instead I was met with indifference when I needed assistance the most. The staff on the ground offered no meaningful help, no workable solutions nothing but added stress and confusion. This experience has left me deeply dissatisfied and financially burdened. I demand a full refund for the €823.66 I paid for a flight I never got to take. I expect this matter to be addressed urgently and with the seriousness it warrants. Otherwise I will place it on other websites how Etihad Airways staff treats their customers. Sincerely, Corine Pierre WC2K2Z- Economy
- Desired solution
Refund
Altaf H
Verified | Jun 27, 2025Economy
Passenger was left by the Airplane
My nephew was waiting at the gate that mentioned in the actual boarding pass which is Gate: B2 for almost 2 hours waiting for the gate to be open. No one ask him or told him that the gate for flight EY697 has changed or has been directed to A4 until we received a call at 22:36 Doha time that the gate at A4 is going to close and is waiting for my nephew Waqar Ahmed to be on board. We immediately contacted him, and he go immediately to the gate A4. after 2mins by 22:38 we called again to informed them that he is already at the gate but unfortunately, they didn't allow him to go inside since the security said that the gate is already closed. Our party doesn't have any fault or lack of what had happened, no one inform us, nor do such announcement at the gate B2 about the changes. flight was dated June 27,2025 Time: 23:55 muscat time. Please assist us on this matter. My nephew is still at the airport waiting for the action and assistant. We do not have a capability to book another ticket to Doha. We ask your kind assistant for this matter. Thank you.
- Economy
- Loss: €250
- Desired solution
Danish M
Verified | Jun 26, 2025Economy
Medical Issue my blood count was 6
I had a medical issue my blood count was 6 points for details attached doctor instructed not to travel i have communicated with agent Wego and Etihad directly, but they refused to adress my issue.
- Economy
- Desired solution
Refund
Khalid A
Verified | Jun 18, 2025Economy
Change my reservation from business class to economy class
I had a business class reservation (OECUPP) for two people from Riyadh to Kuala Lumpur. Upon arriving at Riyadh Airport and completing boarding procedures, a company employee informed me that the aircraft had been changed to a smaller aircraft and that my booking class had been downgraded from business to economy for the flight from Riyadh to Abu Dhabi. I hope to receive financial compensation for what happened. I was forced to change my flight class and was not notified in sufficient time to find an alternative flight and receive a refund for the difference in fare between the two classes.
- Economy
- Desired solution
Mitansh Ashish S
Verified | Jun 16, 2025Paris-Mumbai
Economy
Successful claim
No reason given
The flight was supposed to take off at 10:30 AM CEST from Paris Airport (CDG), but I got a notification 12 hours prior to departure stating that my flight was delayed until 20:00 CEST (7.5 hour delay). I would hence miss my connecting flight. I was okay with getting on the delayed flight, but I was told that I would now have an approximately 9-hour layover at Abu Dhabi instead of an original 2-hour stopover. Keeping my convenience in mind, i decided to get on the 10:30 AM flight a day later and catch my connection after a two-hour stop at Abu Dhabi International. The airline was certainly unhelpful and rude. I was supposed to attend an important business meeting in Mumbai on the morning of 12th June, which I missed.- Paris-Mumbai
- Economy
- Successful claim
Stefano B
Verified | Jun 16, 2025London-Trivandrum
Economy
Successful claim
Technical problems
My parents contacted the etihad team at the airport. They said we have to wait for another 24 hours to get a flight to reach our destination. I was so exhausted and they made us walk longday , asking us to go to different desks in different levels. I felt like all of our health is affected and we underwent too much mental pressure as well. Thanks- London-Trivandrum
- Economy
- Successful claim
Bibin Maria Y
Verified | Jun 16, 2025London-Trivandrum
Economy
Successful claim
Technical problems
We cantacted Etihad team at airport. They said we have to wait for 24 hours to get the next flight to destination. They made us wait long time in each desks and we had to go to so many levels up and down with my 4 year old kid.- London-Trivandrum
- Economy
- Successful claim
Sofia L
Verified | Jun 16, 2025London-Trivandrum
Economy
Successful claim
Technical problems
We spoke to Etihad team at Airport. They said we have to wait for 24 hours to get the next flight to our destination- London-Trivandrum
- Economy
- Successful claim
Sharadamma C
Verified | Jun 7, 2025Duesseldorf-Bangalore
Economy
Successful claim
No reason given
Flight from Duesseldorf to AbuDhabi was delayed by more than 3 hours, due to which my mother Sharadamma ( who is of 74 years of age) had to miss her connecting flight to India and had to stay overnight in Abu Dhabi and catch the flight next day. It was a bit of inconvenience though. Flight Landed in AbhuDhabi at around 10: 30 PM local time on 20th May. After that she had to stay in the Airport till around 2:00 am 21st May till the Airline sorted her stay and the next possible connecting flight. Airline did provide meal voucher and overnight stay and the next day connecting flight.- Duesseldorf-Bangalore
- Economy
- Successful claim
Morad A
Verified | Jun 5, 2025Economy
My Australian passport was held by the airline staff
on holiday with my family to Egypt I was transferred by my own from Cairo airport with PNR 5MSDBW because I had an issue entering the country so I changed my ticket date to go back to Australia but instead of giving my passport they held it by the airline staff in Abudhabi and one of the board pass staff in gate A1 treat me as criminal by refusing to hand me my passport and force one of the plane crew to give my passport to the immigration department in Sydney also from the Cairo airport to Sydney I was told not to leave the plane that's made me feel bad and suffer front of ather passengers even in Abudabi airport I couldn't be free to do my own business as the board gate took 8hours to open so I haven't enjoy my time in Abudhabi . the transfer desk staff in shift time 12:40 pm and the staff in gate A1 board time 20:20 pm very rude and experience slim they're need more experience to provide excellent customers services . they lucky I was very calm in this situation.
- Economy
- Loss: €500
- Desired solution
Thomas W
Verified | May 29, 2025Milano-Perth
Economy
I was flying from Manchester to Perth, in order to save money I had to do this with 4 layovers. I was told by check in staff at Ethihad in Milan that I was 2 minutes late to check in I explained that I had 3 more connecting flights to get me to my end destination and obviously if I was not allowed to board this flight then I would miss my connecting flights. I had no check in luggage just carry on, I also explained that I a have an arthritic ankle and I underestimated the time it took me to walk to the check in desk, I also suffer from social anxiety and find airports very stressful places to be I was very polite and calm. I understand that airlines run to a timetable but no compassion was shown to me I was 2 minutes late! The only help I was offered was to ring Ethihad the staff at Milan airport were very unhelpful I was stranded in Milan late at night with no funds to purchase another ticket I had to contact my mother who had to borrow money to purchase another flight the next day with Quatar at a cost of 600 English pounds and also I had to book into a hotel at the cost 0f 80 English pounds as my flight was not until midday the following day. Myself and my mother found the whole situation extremely upsetting and I am very disappointed at the very poor customer care demonstrated by Ethihad.
- Milano-Perth
- Economy
Anonymous member
Verified | May 27, 2025Economy
Subject: Urgent Complaint – Denied Boarding & Compensation V
Subject: Urgent Complaint – Denied Boarding & Compensation Voucher Issue. Dear Etihad Airways Customer Service, I am writing to formally express my frustration regarding my recent travel experience with Etihad Airways and the unresolved issue with my denied boarding compensation. On May 3, 2025, I had a confirmed booking on flight EY342 from Abu Dhabi to Chennai, scheduled at 2:35 AM. Upon arriving at the airport on time and waiting at the boarding pass counter, I was informed that the flight had been overbooked, and I was denied boarding. I was made to wait for three hours before being informed that I would be provided with a Denied Boarding Voucher of USD 200, and Etihad Airways arranged an alternate flight for me. The alternate flight, booked by Etihad Airways, was scheduled for the same day at 9:15 AM from Abu Dhabi to Colombo, with a two-hour layover before my connecting flight from Colombo to Chennai. Due to this change, I finally reached Chennai at 6:15 PM, resulting in a significant delay and inconvenience. This caused exhaustion due to the unexpected wait and lack of proper rest. In addition to the travel delay, I have faced continued issues in redeeming the denied boarding compensation: • On May 13, 2025, I contacted Etihad Customer Service, where I was assured that I would receive the Denied Boarding Voucher PIN within 24 hours on my registered email ID. • On May 21, 2025, I made another 31-minute call to customer service, where I was once again assured that the issue would be resolved within two days. • Despite multiple follow-ups, I have not received any emails regarding the voucher PIN or any resolution from your team. It has now been over four weeks, and I am deeply disappointed by this delay and lack of proper communication from Etihad Airways. As a passenger, I expect transparency and timely resolution of such issues. I kindly request immediate action on my compensation voucher. If I do not receive a satisfactory response within seven business days, I will be forced to escalate this matter further by filing a complaint with aviation authorities or seeking legal intervention. Please acknowledge this email and provide a resolution urgently. Best regards, Rajkumar Loganathan- Economy
- Desired solution
Kalpana G
Verified | May 18, 2025Economy
no show and returned ticket cancelled
I'm reaching out for assistance with an issue I encountered while traveling with Etihad Airways. I missed my connecting flight in Abu Dhabi due to circumstances beyond my control, and as a result, the airline canceled my return ticket. Despite my efforts to seek help from the staff and customer care, I was treated unprofessionally and had to book a new ticket to retrieve my luggage. I would appreciate help in reinstating my return ticket and exploring options for reimbursement or compensation.
- Economy
Kalpana G
Verified | May 17, 2025Economy
Missed my connecting flight due to unsupported staff
My husband is working in Sweden (maImo).I had booked round trip with Etihad airways.But at Abu Dhabi Airport ,I missed my connecting flight due to unavoidable circumstances.etihad airline consider as no show and also cancelled my return ticket.No one from Etihad staff helped me and shown very unprofessional behavior.i immediately called the customer care but they even don't respond positively .After facing so many problems at night due to their misguidance and unsupported staff then I booked my own new ticket from Etihad as they had my luggage.i really pissed off mentally and physically also.please help me to ensure that my return ticket remain in same status as active.and if possible make reimbursement or compensation. Please help me to resolve this issue..as we strongly believe in you.
- Economy
- Loss: €9000
- Desired solution
Harikrishna B
Verified | May 6, 2025London-Trivandrum
Economy
Successful claim
Technical problems
I was travelling to trivandrum for urgent medical reasons and had only 11 days allocated for this purpose. Beccause of the delay caused by the airlines I arrived at my final destination almost 20 hours late. This delay cost me a day and I had to reschedule my appointments and this caused emotional as well as financial strain on me. The airline told us first that they would get me to abu dhabi airport on time so that I could catch my flight to trivandrum. But the flight was very delayed and I missed my connecting flight from abu dhabi. The airline said they had arranged a new flight for me to get to trivandrum but that flight was on the next day approximately 19 hours late from my scheduled flight from abu dhabi. the airline had arranged me a stay outside the airport. but this required for me to get a UAE visa and I had to wait around 5 hours in the airport to complete all the proceedings. During this time I was not offered any refreshment drinks or food. I was very exhausted from the travel to london to abu dhabi. Finally I asked the airline to give any food & drinks they gave me a food voucher only after 5 hours after I reached the airport.- London-Trivandrum
- Economy
- Successful claim
Madhavan And Sujatha B
Verified | May 4, 2025Economy
Spillage of liquid and stone in food
Due to faulty food table, my neighbours entire apple juice spilled on my left leg and soaked my seat, I was given number of blankets to sit on as there was no spare seat. Add to injury, the seat behind us had a little girl who keep kicking my seat and won't stop, wanted to cry. It was trip from hell. My partner had a black stone in his salad which he bit into and chipped his tooth. It was reported to the crew, they brought over there senior person who apologised, took away the food tray as evidence and said this will be investigated and they will be in touch. She offered painkillers and 10k miles. So far we have not heard from anyone.
- Economy
- Desired solution
Canon M
Verified | May 3, 2025Economy
No InFlightEntertainment system - AUH-YYZ
I tried to file this directly with Etihad, but their web site does not load the complaint page. I flew this sector (AUH-YYZ) on 25 April on flight EY21. I was seated in seat 7Kilo. When I was comfortably seated, I realized that my IFE was not functional. That included: Television Charging plug point Phone charging pad Attendant call button The only thing that worked was the seat adjustment mechanism. I spoke to a stewardess who said she would reset the device. After 10 minutes she came back and tried it. No change. Then another supervisor came along and said she will do a full reset. Nothing happened. Then another supervisor came and said she was contacting ground control to see how they can restart the IFE system. She never came back and I went to sleep. About 10 hours into my flight, she came back and said they could not reach ground because they were above water and that she was going to file a report. Needless to say that I was disappointed. Spending 14 hours in the air without even a movie or a television program, having to get up and walk over to ask an attendant for a glass of orange juice, look helplessly at the depleting power of my iphone and Apple watch becuse I couldn't charge them. Now, I agree that all of these comforts did not exist in the past and people still traveled. Now, things have changed. Travelers have come to depend on and expect such creature comforts. When I paid for a business class ticket, this is something I took for granted.- Economy
- Desired solution
Other
Wasim A
Verified | May 2, 2025Economy
Subject: Complaint regarding excessive baggage charge and po
Subject: Complaint regarding excessive baggage charge and poor customer service Dear Customer Service Team, I am writing to express my disappointment and frustration with the service I received at the check-in counter for my flight from Jeddah to Kolkata today. My flight is scheduled to depart at 5:30 am, and I arrived at the counter at 2:45 am. During the baggage check-in process, I was informed that my baggage was only 1.4 kg overweight. However, the staff member insisted on charging me for 3 kg excess baggage, amounting to SAR 302. I was taken aback by the excessive charge and the staff member's rude behavior. When I requested to remove some items to avoid the excess baggage charge, the staff member refused, stating that it was too late and that I would miss my flight if I attempted to do so. This was unacceptable, considering my flight was still over 2 hours away. I would appreciate it if you could look into this matter and take necessary action to address the following issues: - Excessive baggage charge - Poor customer service - Rude behavior by staff member I hope that you will take my complaint seriously and take necessary steps to improve your service. Sincerely, Wasim Akram Booking Reference Number- LILPAP
- Economy
- Desired solution
Refund
Joshua L
Verified | May 1, 2025Economy
BAG GOT BROKEN AFTER WE ARRIVE IN KUWAIT
AS WHEN WE GET OUR BAG IT WAS DAMAGE ALREADY BOTH WHEELS.. WE FILE A COMPLAIN BUT UNTILL NOW NO REPONSE- Economy
- Desired solution
Rusa G
Verified | Apr 30, 2025Economy
denied boarding by etihad staffs
I went for boarding and i was informed there is mentioned to call authority and the lady asked to visit Khalifa police stations, i do not have much time tho i visit police station and there was no case and from there i was to asked to visit CID office i went there too and there is nothing under my name. Now what is the reasons to not provide boarding to me- Economy
Sakul Hameed M
Verified | Apr 26, 2025Economy
Mobile missing
Dear EY Team , This is SAKUL HAMEED MOHAMMAD HANEFA, I travelled from Chennai to Abu Dhabi on Etihad Airways EY 341 on April 17th and unfortunately I lost my mobile phone Red MI 11-on the flight and i have registered complaint on missing mobile at Abu Dhabi Airport and from past 5days no responses from your end, hence kindly requested you are all any update about my missing mobile phone or advise me for further action. Passenger Number Ticket # MOHAMMAD HANEFA/SAKUL HAMEED MR -Etihad 6076359361037- Economy
- Desired solution
Other
Pasquale L
Verified | Apr 23, 2025Economy
Big extra charge for changing return flight by about a week.
Hello, I purchased business class tickets for Sydney …Rome. I did this through an agent. When I wanted to change the return date Edihad made me paid again…nearly $5000.00. The agent did not want to sell me Edihad tickets but I insisted. When I spoke to Edihad customer services they could not help me. I fly three time a year from Sydney to Rome. Does Edihad want my business? Why was the change of flights of 6 days costs me $ 5000.00?- Economy
William P
Verified | Apr 11, 2025Economy
Did not receive all bags we checked in
We checked in with 3 suitcases for EY 363 and EY 65. But after arriving in Heathrow we received only 2 suitcases. It's almost 2 weeks now still waiting for the suitcase. The Delayed baggage ref. no. LHREY29586. Please can you deliver it to my address soon. Thank you. William Philip- Economy
- Desired solution
Other
D D
Verified | Apr 7, 2025Economy
excessive luggage fee at airport (bug in mobile app)
In the mobile app of this flight, it appeared that we had 10 extra kilos to our luggage. I always make screenshots, also in this case, so I had evidence. At the airport, the travel agent denied this evidence and had us pay 3 times 5 kg (a 115 euros per 5kg = 345 euro) for the suitcase of which we thought the weight was covered. The travel agent was very rude, unpolite and unprofessional, and after 1hour of waiting at the incheck desk, we finally could speak to one of his supervisors, mister Jithi. He also denied this evidence and even without any care of customer service, or even empathy, because 'he had to follow the computer system' where he couldn't find that evidence anymore. So it was his word against ours, and guess who got the short end of the stick. Point is, if we saw the right information in the app, we would have bought it online (saves a lot of money). Worst thing is, that these two employees blame the customer. Very bad experience and it's just improper behavior from people that are there for customer experience. I wouldn't recommend anyone with luggage to fly with Etihad.
- Economy
- Loss: €345
- Desired solution
Rishabh U
Verified | Apr 6, 2025Economy
Complaint Regarding In-Flight Service
Despite the 5 hours duration of the flight , no proper meal was provided — only a small sandwich, which was quite insufficient. Additionally, one of the toilets onboard was out of service, leading to long queues and inconvenience throughout the flight. I chose to fly with Etihad expecting a comfortable and premium experience, not one akin to a low-cost carrier. This experience has left me quite dissatisfied and questioning my future travel choices.- Economy
Yogesh Madhav D
Verified | Apr 2, 2025Dublin-Mumbai
Economy
Successful claim
Technical problems
Boarded flight at Dublin on time and was sitting in flight for 3 hours due to technical issue. This delay resulted in missing connecting flight in abu dhabi. Was given an alter flight EY200 which reached Mumbai at 7.05 i.e. 5 hours after the scheduled time. I had to travel to India for a medical emergency as my mum was operated this Monday. This technical issue has resulted in reaching late to hospital.- Dublin-Mumbai
- Economy
- Successful claim
Sonu S
Verified | Apr 1, 2025Dublin-Abu Dhabi
Economy
No reason given
It’s really a bad experience in my life caused by etihad. Normally am regular passenger of etihad for so many years. My etihad flight is on 1/04/2025 from dublin— abudhabi—-Bangalore——-Trivandrum. But it’s a technical issues Asper staff in ethihad reveals that the flight is delayed for 3 hours and we waited in the flight for 3 hours made me sick as well as I lost all my connections flight. This results my holidays , my time and a huge loss of money.Am very disappointed about the service provided by the etihad.- Dublin-Abu Dhabi
- Economy
Krishnakumar S
Verified | Mar 30, 2025Economy
Baggage lock tampered (Booking Ref: M4Q4J8)
My check-in baggage had the lock passcode of 000. This is the default and I never change it as I would prefer the Airlines / Airport authority to have an option open for them to check my baggage. To my surprise, the password was reset by the Airlines. After reaching home, I had to make more than multiple attempts to crack the passcode. But none of my items was lost. This is an example of sadism. Unacceptable behaviour. It created a lot of stress for me for over 36 hours. The box had a minor damage near the lock and even if was accidental, password could not have been changed automatically. Someone has manipulated the password, knowing the default password.
- Economy
- Desired solution
Apology / Voucher
Martijn V
Verified | Mar 27, 2025Economy
Seat 20H decline issue
My 20H seat declined automatically without pushing the decline button. This was very disturbing as each time i leaned forward the back side of the seat would move forward, same when leaning against the back, the seat would decline. This caused a lot of discomfort for myself but also for my neighbor in the back. I called the stewardess and mentioned the issue. She unfortunately could not assist and help with the issue. She advised to file a compliant on the Etihad website. The stewardess mentioned she would let the purser know about the issue and that it would land at the Etihad customer service.- Economy
- Desired solution
Nicholas L
Verified | Mar 25, 2025Economy
Paid for specific seating on booking flight.
On booking the flight in 2024 we paid for specific seats as we wanted aisle seats. When given boarding passes one seats was for a middle seat. I booked seat 26C and my wife 26D, but we were seated in 23J and 23K. I have complained to Eitihad but had no reply or credit for paid seats- Economy
Damith G
Verified | Mar 18, 2025Abu Dhabi-Frankfurt
Economy
Deny the Boarding and irresponsible/ Unfair at Abudhabi AIrp
It was the flight from Abudhabi to Clopenhagen the Boarding time 1:55am The refused to board because of some health issues although I am fit to fly. However I spent more than 10Hours at Abudhabi Airport to do some kind of emergency test and.. After that the the person who Changed the flight from Adu Dhabi to Frankfurt and Hamburg which totally unfair what he has done. I do not have even Meals Voucher to use at the airport and Paid by Cash every where which I can find suitable foods for me. It was more than 10 Hours without proper meal. I paid around 100$ to buy some suitable things. As per the information which I heard, the person who worked at the Customer Service( The Indian person who rebooked the flight) got the Voucher approved by other person but didn’t give to me. This is totally not agree what he has done in Airport. Because of this I have to reschedule my plan with more cost in Germany as well like Taxi Charges and …- Abu Dhabi-Frankfurt
- Economy
- Loss: €300
- Desired solution
Expenses reimbursement
Marion L
Verified | Mar 11, 2025Economy
Insgesamt 24 Verspätung
I will not accept your offer of a €300 voucher. According to the terms and conditions, I am entitled to a refund of €600 + expenses. We were delayed by a total of 24 hours. I also do not plan to fly with your airline in the next 12 months. We did not have a change of clothes for over 24 hours because we did not get any luggage in Abu Dhabi and only got our luggage in Paris after 5 hours of waiting and considerable difficulties. On top of that, I had to pay more for the parking garage due to the transfer to the hotel and in Hamburg. I also think it is a disgrace that you only contacted me after 4 months and not 45 days as announced. It has nothing to do with service. I had many discussions with customer service, which did not help me either. I will choose a better airline for my next trip. They look after their customers and do not just pay and then it does not matter what happens. I hope that the matter is processed quickly. I will hire a lawyer next week and write some reviews, unfortunately I only just saw that the internet is full of bad reviews about Etihad, otherwise I would definitely have taken another airline because they ignore their customers Number 2411134493949 , 2411134493915- Economy
- Loss: €1200
- Desired solution
Aqsa F
Verified | Mar 10, 2025Economy
Staff misbehaved
My wife was travelling with four kids and they had 5 bags and 4 hand carry. We asked staff to put hand carry bags in luggage because she can’t look four hand bags …. When I asked this to your staff she said you have to pay for it and we doesn’t like her attitude… we leave 2 of our bags and say nothing to her … it was our second experience with etihad airways and we are not happy with you staff behaviour…- Economy
- Loss: €85
Mehmoodbhai P
Verified | Mar 8, 2025Economy
wheel chair very bad service abu dhabi airport
wheel chair not provide from air plain door i got hart problem 140 kilo whight cant walk on hill only abudhabi air port not bombay not manchester both tome bombay to abudhabi and manchster to abudhabi contect no 0044 78604704747 coming beck form bombay 1 old english lady did not let record and trethan for call police- Economy
- Desired solution
Other
Delia G
Verified | Mar 1, 2025Dublin-Seoul
Economy
Successful claim
No reason given
The airline rebooked my ticket for March 2nd with no charge. I was expected to join a tour at Osaka with a private transfer and hotel night already paid. Now once I land to Osaka on Monday 3rd I have to pay myself for my transfer to Osaka city to meet the rest of the group. It’s unaceptable. I will have the final charge details - the extra I have to pay because I missed my flights in Abu Dhabi and Seoul - once I get to Osaka. Thanks.- Dublin-Seoul
- Economy
- Successful claim
Thembani S
Verified | Feb 24, 2025London-Johannesburg
Economy
I arrived 90minutes before departure, they checked my details and they told me that the flight was now full. I had to book another flight that departed the following day (Ethiopian airline). I had also to book a hotel plus traveling to Gatewick.
- London-Johannesburg
- Economy
Dave A
Verified | Feb 23, 2025Economy
old planes with cabins that are not properly maintained.
Seats would not recline. Entertainment screens didn't work. Tray tables tipped food on your lap. Cabin crew were surely.- Economy
Jamshid E
Verified | Feb 22, 2025Economy
Toronto-Pearson Airport, Seat Purchase refund
I had purchased Exit row seat for the flight from Toronto to Abu Dhabi through Al Etihad web site. The flight from Saskatoon to Toronto got cancelled so I could not board the flight. My itinerary rescheduled for Monday 17.02.2025 in Normal seat. So that, I request you to please refund the reserved seat which i never used. Appreciate
- Economy
Jamshid E
Verified | Feb 21, 2025Economy
Seat reservation: For flight from Toronto to Abu Dhabi
I had a confirmed flight from Saskatoon to Abu Dhabi/Muscat with few hours transit in Toronto,on 16.02.2025. I reserved /purchased a seat -exit row for the flight from Toronto to Abu Dhabi. The flight From Saskatoon to Toronto -by West jet got cancelled and the entire Itinerary rescheduled for Monday 17.02.2025. I travelled on Monday 17.02.2025 from Saskatoon but in a normal seat. I am requesting you to please compensate/refund the amount I Paid for the exit row seat from Toronto to Abu Dhabi.- Economy
Jamshid E
Verified | Feb 21, 2025Economy
Seat reservation: For flight from Toronto to Abu Dhabi
I had a confirmed flight from Saskatoon to Abu Dhabi/Muscat with few hours transit in Toronto, I reserved /purchased a seat -exit row for the flight from Toronto to Abu Dhabi. The flight From Saskatoon to Toronto -by West jet got cancelled and the entire Itinerary rescheduled for Monday 17.02.2025. I travelled on Monday 17.02.2025 from Saskatoon but in a Normal seat. I requesting you to please compensate/refund the amount I Paid for the exit row seat from Toronto to Abu Dhabi.
- Economy
Eric F
Verified | Feb 21, 2025Economy
Seat allocation
When checking in, I requested an aisle seat. I was told that there would be a surchage, which I paid. I ended up on the seat 15C, next to a lady with two very small kids ... on the two seats next to me! This so-called upgrade charge is just a scam, without consideration the the comfort of passenger. You certainly couldn't care less, the my company has frequent members travelling to Abu Dhabi ebery month. We will from now on travel to Dubai, even if there is an extra car ride to reach Abu Dhabi.- Economy
- Loss: €370
Rabab S
Verified | Feb 19, 2025Economy
Urgent Complaint: Denied Boarding Due to Name Error and Unre
I am absolutely furious with the way I was treated by this airline. I had a flight scheduled and arrived on time, only to be told that my boarding was denied due to an error in how my name was written—Rabab Selman vs. Salman Rabab. I am standing right there, in front of the counter, with my ticket in hand, yet they REFUSED to help me. I clearly identified myself as Rabab, the correct name, but instead, they focused on a technicality and ignored my presence. What makes this situation even more appalling is that I was told someone else from the waiting list was prioritized over me, and I was left behind without a resolution. This is beyond frustrating! I am a customer who paid for this ticket, and yet I am treated as if I don't matter. My child is alone in Oman, and I am stuck here, helpless. I WILL NOT stop complaining until I reach the highest authority within this airline. This is my right, and it is absolutely unacceptable that no one seems to care about the distress and inconvenience they have caused. I expect a solution to this issue immediately, and I won't stop until I get one!- Economy
- Desired solution
Nikhil C
Verified | Feb 18, 2025Economy
We had to wait 4 hours for hotel and a full day wasted staff
We had to wait 4 hours in jaipur then 4 hours in Abu Dhabi , staff didn’t provide any lounge , got next day flight , full day wasted lost our hotel booked amount ,poor customer support, lost appointment in Milan- Economy
- Loss: €600
- Desired solution
Prakashbhai P
Verified | Feb 17, 2025Economy
Mumbai ticket counter staff use own baggage rules
I travel 40 different countries but Mumbai airport is worse ticket counter make own rules about baggage if you want better service about your airline please train your staff- Economy
- Loss: €200
- Desired solution
Expenses reimbursement
John S
Verified | Feb 12, 2025Economy
CUSTOMER SERVICE !!! abu dhabi airport
I walked up to the lady doing check in, said good morning and she looked at me and looked away ! I go how are u? she ignores me in my face !! only time she speaks to me is when she tells me my bags are overweight. what happened to etihad customer service. it is so bad and I don’t have a single flight where I have ETIHAD level customer service. the lady’s name was angel by the way !
- Economy
David B
Verified | Feb 4, 2025Economy
Flight cancelled with 24hr delay for alternative flight
Good Afternoon Please find attached booking details for a recent flight that myself and my wife took with you from Heathrow to Melbourne and return from Sydney to Heathrow, we would seek compensation due to a 24hr delay on the outbound flight and also reimbursement of 1 night accommodation at he Oaks Melbourne as below AUD 2163.47/11 = Aud 196.68 I am unable to process the claim via your online application and have been informed via our booking agent Skywings (details below) that I should contact you direct King Regards Gary and Anouska Baxter
- Economy
- Loss: €100
- Desired solution
View more