Finnair complaints: comments, page 2
85 comments
Caterina F
Verified | Jun 18, 2025
Helsinki-Adelaide
Economy
Successful claim
Strike
My Finnair flight Helsinki to Copenhagen was cancelled. There was an email advising flights may be cancelled on 19 June and the email mentioned all affected customers would be contacted directly via email and text. I received no further direct communication, but saw in the Qatar app that my flight was cancelled and rerouted/ rebooked. Due to new flight time, there was no need for my final night of accommodation, so I have lost money with this change. If I hadnβt checked the app, I may not have been aware of change. Actual tax invoice for accomodation can be provided 10 days post check out. I will be arriving at my final destination 9 hours earlier than original booking.
- Helsinki-Adelaide
- Economy
- Successful claim
Kotryna F
Verified | Jun 18, 2025Bangkok-Vilnius
Economy
Our flight from Bankok was late to go and connecting flight from the sane airlines in Helsinki didnt wait us, that wasnt a long time to waist, they at the gates instantly gave us new tickets to Vilnius with two connecting flihgts, first Helsinki>Talinn, then Talinn> Riga and then Riga>Vilnius. at Vilnius we landed aroung 1am, cause flight from Riga was waiting other passengers from their connecting flight from Germany.
- Bangkok-Vilnius
- Economy
Maksim R
Verified | May 20, 2025Tallinn-ulemiste International-Gothenborg
Economy
Successful claim
Strike
I work in Sweden. My whole workday was ruined because of that flight distruption and i dont get any money for that day, 13 hours spent in airport just for nothing. There is no place to sleep and its very expensive to eat there and airline provided nothing! Im very angry about that, because 13 hours is really insanely long time, im so sure that there was better options (flights on tuesday ? ).- Tallinn-ulemiste International-Gothenborg
- Economy
- Successful claim
Nathany V
Verified | May 14, 2025Copenhagen-Sao Paulo
Economy
Successful claim
Influence by other flights
Iβm trying to fix what I previously wrote on details. My situation is that they cancelled and their ground crew oriented us into purchasing a new ticket and sending them the invoice for reimbursement. Now they are not reimbursing me. It initially costed me 11.707 DKK the whole ticket back and forth and when I had to purchase a last minute one that included 2 big suitcases(like first purchase) it costed me 3.680 euros. So far I have not been refunded my first ticket nor the new purchased ticket last minute ticket.- Copenhagen-Sao Paulo
- Economy
- Successful claim
Lotta F
Verified | Apr 30, 2025Amsterdam-Helsinki
Economy
Successful claim
Strike
I had flight booked on the second of may because i have tattoo appoinment 3.5.2025. Now the new flight causes me to loss money on trai tickets that will cost extra for having to book train tickets so last minute. Also i have to live another night in the neatherlands- Amsterdam-Helsinki
- Economy
- Successful claim
Ivan V
Verified | Apr 28, 2025Economy
Technical malfunction in BER
We got on the plane and literally 5 minutes after we were on the air they announced we had a technical malfunction and that we needed to emergency land on Berlin again. When we landed we were informed that one of the engines wasnβt working and they were trying t o solve it but then ended up cancelling the flight and they found an alternative but the overall delayed exceeded the 3 hours- Economy
Fènix C
Verified | Apr 12, 2025Helsinki-Ljubljana
Economy
Successful claim
Strike
The flight was cancelled just a few hours before departure, at about 4:30am, when the check in should have opened, I was notified. I was offered a flight which left the day after (13th of April), with a long layover in Warsaw (final destination is Ljubljana), and which left me in the city at 21pm. This is too late; I know nobody in the city, I am going to Trebnje, so I rejected the flight and have needed to buy another, leaving today (12th April) in the afternoon (18:00). So over 12 hours waiting at the airport here in Helsinki. I have also needed to buy bus tickets again to Trebnje, which I will need to print (and pay for it) and I will need to eat at the airport, as well as spend a night at the airport tonight (the new flight arrives at Riga at 22pm and then leaves the next morning to Slovenia at 7am). All of this has costs, the airline only gives me the option to return the cancelled flight money (99 euros) but nothing else. It has been very disruptive for me and believe I should be compensated more. I had taken holidays to go to Trebnje, I am losing those days, and will have to sleep at the airport uncomfortably (and spend over 24 hours just waiting at airports).- Helsinki-Ljubljana
- Economy
- Successful claim
Luke H
Verified | Apr 5, 2025Helsinki-New York
Economy
Successful claim
No reason given
My original flight was a direct route from Helsinki to JFK departing at 4:55pm, the new flight was at 2pm and I was only told by Finair about the new flight at 10:52 am meaning that I had very little time to get to the airport. Finnair changed it the same day of departure, offering an alternative that routed through Heathrow, which added several hours to my travel time and required going through security twice. They didnβt provide any care or assistance. We also nearly missed the connecting flightβit was a tight connection, and we only made it because Delta held the plane for us. We had to sprint through the airport to catch it.- Helsinki-New York
- Economy
- Successful claim
Elena M
Verified | Mar 28, 2025Los Angeles-Tallinn-ulemiste International
Economy
Successful claim
No reason given
To whom it may concern: My flight AY0002 , scheduled for March 20 at 19:50 from LAX to Helsinki was canceled. An alternative flight was scheduled for March 21 at 7:00 am. Finnair offered me to reimburse for a night at a hotel. Unfortunately, I do not feel comfortable in hotels, so I stayed at someone's house. Therefore, I am not requesting a hotel expenses reimbursement. I do, however ask for reimbursement of other expenses, which resulted from changing the arrangements the night of March 20. The following alterations were made: 1. Flyaway ticket (one) could not be returned since Flyaway does not accept returns = $9.75 2. Uber had to be arranged for March 21 = $62.90 2. Health Insurance, mandated by Estonia, purchased for March 21, could not be returned = $5 3. The ticket to my connecting Bus in Tallin (Ecolines) for March 21 could not be returned = $45 The total amount in reimbursements that I am requesting is $122.65- Los Angeles-Tallinn-ulemiste International
- Economy
- Successful claim
Gony W
Verified | Mar 28, 2025Helsinki-Dallas-Fort Worth
Economy
Strike
First got text notification from FinAir on Saturday at 3:36 PM Helsinki time for a 12:25 pm Sunday flight (see text below) I was eventually offered alternative flight from Helsinki -> New York -> Dallas with 12 hours layover in JFK New York where I had to spend my own money for NY hotel stay. As a result, we got to Dallas on Tuesday instead of Sunday and my 2 kids had to miss 2 days of school. FinAir Text: Dear Gony Widjaja, Your flight AY19 Helsinki Vantaa - Dallas Ft Worth International on 23.03.2025 12:25 is cancelled. We are sorry for the inconvenience. We are working on your new travel plan and will inform you as soon as it is completed. You can find your flight details at www.finnair.com/managebooking and in Finnair app. You can see your passenger rights at www.finnair.com/passenger-rights. With kind regards, Finnair Customer Service Your reservation code: 453GC3- Helsinki-Dallas-Fort Worth
- Economy
Pekka U
Verified | Mar 26, 2025Helsinki-Milano
Economy
Strike
There will be a strike at Helsinki airport 27.3.2025. Finnair announced at the morning that everything is OK, but afternoon the announced the cancellation. The offered the alternative route on Friday evening via Paris, but I refused so they promised to compensate the price of the tickets.- Helsinki-Milano
- Economy
Irena K
Verified | Mar 26, 2025Phuket-Helsinki
Economy
Successful claim
No reason given
Flight from Phuket to Helsinki is cancelled 2 days before the flight and now is planned 24hour later (29march). We have lost our money for next flight to RIGA and we bought new tickets.- Phuket-Helsinki
- Economy
- Successful claim
Enrique S
Verified | Mar 25, 2025Malaga-Helsinki
Economy
Successful claim
No reason given
Flight was cancelled 12 hours before departure by sms without providing any reason. They reassigned me a flight for 2 days later. I was unable to present myself at work on Monday 24th of March loosing one day of my holidays and several meetings as I was on the flight arriving at Helsinki at 17:10hrs.- Malaga-Helsinki
- Economy
- Successful claim
Joao N
Verified | Mar 23, 2025Lisbon-Helsinki
Economy
Successful claim
No reason given
The fact that a new flight was offered only on the next day which would arrive more than 24h than the previously scheduled flight to Helsinki, with a super long waiting time in Zurich. It was not mentioned any alternatives regarding booking hotels and so on, only a ridiculous one time purchase ticket of 26β¬ to be used at Lisbon airport.- Lisbon-Helsinki
- Economy
- Successful claim
Brent H
Verified | Mar 1, 2025Rovaniemi-Amsterdam
Economy
Successful claim
No reason given
They changed the flight route from Rovaniemi-Helsinki-Amsterdam to Rovaniemi-Paris-Amsterdam so the boarding passes are from the latter flight since i cant have a boarding pass from the original flight schedule. The new flight schedule will cause me to come home around 23.00 while i have to wake up at 0500 for work on monday- Rovaniemi-Amsterdam
- Economy
- Successful claim
Keith P
Verified | Feb 11, 2025Madrid-Charlotte
Economy
Successful claim
No reason given
Our flight was canceled and we were rebooked with another airline 2 days later. 2 additional flights were canceled and we spent 4 nights in Madrid instead of the 3 hour layover we thought we were having- Madrid-Charlotte
- Economy
- Successful claim
Piia K
Verified | Feb 10, 2025Hamadan-Helsinki
Economy
Problems at airport
Complaint We flew on 9.1 2025 on flight QR6121 HEL-DOH and continued on flight QR672 DOH-MLE where we arrived at 8:15 and were left waiting for luggage that did not arrive but was told it would come later. We continued to our holiday island at 10:00 a.m. by boat with hand luggage, where they were to arrive later. The bags arrived around 19:00. Thus, we lost the first day of vacation without luggage. The return flight AY1982/QR6122 was supposed to leave DOH on January 31 at 07:40. The way in which the 20-hour delay of the flight and the information about it was handled was inferior. β’ In the morning at the field, we received a message via email that a new departure time will be announced by 12:00 β’ At no point did the Qatari officials announce the situation, but rumors spread from passenger to passenger. β’ In the afternoon, all passengers were moved to another place to queue for food vouchers, there was already a passenger from another delayed plane there before us. I don't know how the distribution happened but it took many minutes/person and we didn't even get them because of the too long queues. β’ After about 1-2 hours, a small part of us was moved to another place and told that we would be moved to a hotel to wait for the flight leaving on 1/2 at 00:40. We got the room at around 18:00 and pick-up is at 21:40. We still didn't get food vouchers. β’ Many passengers, including us, had bought tax-free alcohol for the journey home. We asked the officials at the departure gate several times how to proceed when alcohol is not allowed to be brought to Qatar. We were told by three different officials that they will be left on the field in the care of Security and returned when we return from the hotel. However, during the security check, everyone's alcohol was confiscated and will not be returned. The customs position was also the same. We tried to complain about it on the field in many places without success. We were systematically lied to or the staff's information was really bad β’ The flight finally left on February 1 at 01:40 We had booked a hotel in Doha on January 30-31 so that we wouldn't have to travel on the night flight that we had to. The delay resulted in several additional costs: β’ Buying a few pieces of clothing to replace winter clothes β’ Meals, etc. during that 20 h β’ Confiscation of alcohol β’ Airport park daily fee β’ It was noticed that the suitcase in the car was also broken- Hamadan-Helsinki
- Economy
John Orlando David B
Verified | Feb 4, 2025Helsinki-Edinburgh
Economy
Successful claim
No reason given
I was travelling with a work mate - we were in kotka 130 kilometers from Helsinki Vantna airport. About to get into the car to travel, approximately 2 hours before departure my colleague received a text message from Finnare stating the flight was cancelled. I contacted work travel organiser to tell them this information. We decided to stay in Kotka. Some time later travel organiser forwarded that a hotel was being offered - but by then it was too late. New flight was provided but this was at 06:35 the next morning (Friday 31/01/2025) we had to get up at 3am to drive to the airport. Flight landed at 07:30 I have been working away in Finland for 4 weeks I was looking forward to spending time with my daughter at my home.- Helsinki-Edinburgh
- Economy
- Successful claim
Dale R
Verified | Feb 3, 2025Helsinki-London
Economy
Successful claim
Strike
Pilot strike last minute. Travelling with a 2 year old and a pregnant wife. So much stress caused. Missed my car parking at Heathrow and had to pay an extra day.- Helsinki-London
- Economy
- Successful claim
Harman S
Verified | Dec 31, 2025Delhi-Barcelona
Economy
No reason given
The flight from delhi to helsinki was delayed so i missed my flight from helsinki to barcelona and then i got the flight after one day and i have to stay one day in helsinki- Delhi-Barcelona
- Economy
Beatrice A
Verified | Dec 20, 2024Economy
damage to the luggage and flight delay
I hereby report the damage to the luggage I collected on arrival of flight AY1756 (Milan Malpensa-Helsinki) as per the attached photograph. I also inform that, due to the delay of the flight (23.29 instead of 23.00) and the check in time at the booked accommodation, I was not able to make a prompt complaint at the airport. I therefore request reimbursement for the damage. Yours sincerely Beatrice Ambrogio and Federica Gotta
- Economy
- Desired solution
Refund
Gary S
Verified | Dec 18, 2024Helsinki-London
Economy
Successful claim
No reason given
I did not receive any notification of the cancellation either by email or SMS despite Finair having my contact information and only became aware of the cancellation by consulting the departure information board. As a result of the cancellation and subsequent delayed arrival into London my prepaid ground transportation was cancelled resulting in securing a local taxi on arrival- Helsinki-London
- Economy
- Successful claim
Ken S
Verified | Dec 16, 2024Bangkok-Helsinki
Economy
Influence by other flights
Airline said delay was due to late inbound flight due to weather and crew rest requirements so was extraordinary circumstances. The previous dayβs inbound flights were no more than 2 hours late.. Information at check in says it was operational reasons. Flight was around 13 hours late leaving BKK.- Bangkok-Helsinki
- Economy
Flutra S
Verified | Dec 13, 2024Helsinki-New York
Economy
Successful claim
No reason given
My flight AY015 was a direct flight Helsinki to New York which was supposed to departure on 12.12.2024 at 16:55. The flight was cancelled less than 24 hours before departure with no explanation from airline. I had paid a more expensive ticket since I wanted to have a direct flight!! I ended up traveling from Helsinki to Lisbon for almost 5hours and then I had to run in order to find the gate for Lisbon-New York since the time between flights was very short. My initial flight which was direct was supposed to last 8-9h, and instead I had to travel for around 13-14h and no reason behind it. I will attach the first ticket and also the boarding passes for the flights that I ended up with. This was really not fair from the airline. You pay extra and you plan ahead only to end up taking the longer flights, which is unacceptable. Regards, Flutra Smailhasanaj- Helsinki-New York
- Economy
- Successful claim
Jessica H
Verified | Dec 9, 2024Helsinki-Sydney
Economy
Technical problems
Our plane to sydney was delayed because something was wrong with the plane. It took them about 20 hours to get us going.- Helsinki-Sydney
- Economy
Petra K
Verified | Dec 6, 2024Helsinki-Budapest
Economy
Successful claim
Technical problems
Zdravim, let najprv meskal, potom sme sedeli v lietadle 2 hodiny a nakoniec ked sme vzlietli museli sme naspat nudzovo pristat. Spolocnost sa vyjadrila,ze za toto narok na kompenzaciu nemam. To by bolo este fajn. Ale odmietaju mi preplatit taxik a jedlo. Kupovala som si aj novy listok na spoj,ktory mi po prilete do budapesti nadvazoval, to zamietli tiez a tak isto aj hygienicke potreby, ktore som si musela zaobstarat, kedze mi odmietli dat kufor. Vyjadrili sa, ze nevedia blizko letiska ani poskytnut hotel. Vsetko som riesila sama a bolo mi na letisku povedane, ze vsetky vydavky preplatia. Po prvej komunikacii sa vyjadrili, ze preplatia len 85β¬ za hotel, 15 za transport, taxiky stali dokopy nieco nad 40 eur a a potom 25 za jedlo, to vykyrilo jednu veceru, ktoru som su musela objednat, kedze sme na letisku po nudzovom pristati stravili asi dalsie 4 hodiny a na hotel som sa dostala o 0:00. A novy let mi ponukli az na dalsi den.- Helsinki-Budapest
- Economy
- Successful claim
Atte S
Verified | Nov 15, 2024Helsinki-Colombo
Economy
No reason given
Airline provided a 20β¬ food ticket at the Frankfurt airport and served food/drinks on the flight. The flight departed approx 6 hours late schedule.- Helsinki-Colombo
- Economy
Lisa C
Verified | Nov 4, 2024Rome-Melbourne
Economy
Technical problems
Hi, We have submitted claim to FInnair for accommodation, food and taxis and are waiting for a response on this.- Rome-Melbourne
- Economy
Domas M
Verified | Nov 3, 2024Dubai-Vilnius
Economy
No reason given
My initial flight, AY1964 from Dubai to Helsinki, was delayed by 1+ hour. As a result of this delay, I missed my connecting flight, AY1101, which was already on the runway when I arrived. The system rebooked me on the next flight to my final destination, Vilnius. However, this resulted in my arriving more than three hours later than originally scheduled.- Dubai-Vilnius
- Economy
Anuj B
Verified | Nov 1, 2024Delhi-Los Angeles
Economy
Technical problems
The flight AY122 on Oct 13, 2024 from Delhi-Helsinki was delayed over 3 Hrs. This caused us to miss next flight from Helsinki to Los Angeles on AY1 scheduled for Oct 13, 2024. Although the airline put us up in a hotel in Helsinki and rebooked on flight to Dallas next day on Oct 14, 2024 on AY19 and then from Dallas to Los Angeles on AA1669, we arrived in Los Angeles over 24 hrs later than planned causing us to miss work and board our pets for an extra day. Also, we had bought business class tickets but were downgraded to economy from Dallas to LA. The airline prominently displayed notices in Delhi, both noting compensation for delays and a maximum liability of EUR 5000. Both in Delhi and Helsinki the customer service advised us fill out the online form. When we did we got an auto denial- Delhi-Los Angeles
- Economy
Huabin H
Verified | Sep 30, 2024Hong Kong-Helsinki
Economy
No reason given
I am writing to formally request compensation for the cancellation of my flight AY100, originally scheduled to depart from Hong Kong to Helsinki at 20:35 on September 27, 2024. I was informed of the cancellation less than 24 hours before departure, and Finnair automatically rebooked me on AY100 departing on September 28, which significantly disrupted my travel plans. My booking reference number is 6GW4WE, and my passport number is EJ6976245. Unfortunately, this rebooking was not a feasible solution for me, as I had planned to arrive in Reykjavik, Iceland, on September 28 for a 10-day trip. Due to the rescheduling, I had no choice but to cancel my Finnair flights and book new tickets with Swiss Air at a last-minute cost of USD 3,000. Additionally, my non-refundable hotel bookings and pre-arranged activities in Iceland have caused me significant financial loss, amounting to approximately USD 3,000. According to EU regulation 261/2004, I am entitled to compensation due to the short notice of this cancellation. Specifically, I am requesting: Reimbursement of the additional USD 3,000 spent on Swiss Air flights. Compensation for the financial loss of USD 3,000 related to non-refundable hotel bookings and planned activities in Iceland. The additional EU261 compensation of EUR 600 for the inconvenience caused by the cancellation and delay in my travel plans. I kindly request that Finnair process this compensation as soon as possible. I have attached copies of the receipts for the Swiss Air flights and the non-refundable hotel bookings for your reference.- Hong Kong-Helsinki
- Economy
Joni M
Verified | Sep 29, 2024Helsinki-Atlanta
Economy
Successful claim
I have reached out Delta Airlines for my lost luggages (I was exhibiting in exhibition, but my exhibition luggage got lost and never arrived and we lost the whole exhibition). I have reached out Delta only for my lost luggage. Finnair flight got delayed due to possible door issue for 30 mins, and another 15 minutes waiting in LHR airport to dock the plane. I was not allowed to British airlines flight to Atlanta, and Finnair or British airlines issues new tickets to JFK airport My original flight from Helsinki to London was operated by Finnair (AY 1335), sold as BA6079 My second flight from London to Atlanta was operated by British Airways (BA 0227) Third flight was from London to New York Kennedy (VS25) operated by Virgin Atlantic Fourth flight was from New York Kennedy to Atlanta (VS3042/DL2286) operated by Delta Airlines
- Helsinki-Atlanta
- Economy
- Successful claim
Jack P
Verified | Sep 24, 2024Helsinki-Dubai
Economy
Problems at airport
The Finnair flight HEL - DOH departed late. According to Flight Radar they departed 14 minutes late. My connection was only 55 minutes, and I arrived to the gate in Doha for the flight to Dubai just as they and I quote "just closed the gate". As you can see from the conversation with Finnair, they first said the flight arrived late because they have had to change the flight path to avoid Iranian airspace, and when I pointed out that the flight departed late they said the flight departed only 2 minutes late, which is not true. Furthermore, I have evidence of the same flight departing on time couple of days later, and arriving on time, so it has nothing to do with the Iranian airspace. And in any case, the Iranian airspace has been avoided for a while, so they shouldn't move passengers knowingly they will miss their connection. Again, the key point is that the HEL-DOH flight was delayed.- Helsinki-Dubai
- Economy
Tomas B
Verified | Sep 17, 2024Gothenborg-Rhodos
Economy
Successful claim
Influence by other flights
The flight from Gothenburg left an hour late and we missed the tight connection to Rhodes with about 10 minutes.- Gothenborg-Rhodos
- Economy
- Successful claim
Aappo P
Verified | Aug 13, 2024Helsinki-Bilbao
Economy
Successful claim
Weather conditions
I was informed only about the cancellation after I had departed Helsinki and after arriving to Barcelona airport, and not by Vueling but by the departure screen at the airport. After I filed a complaint to Vueling, I received the following reason for the cancellation, on 13 August: "We are sorry that your plans had to change because your flight was cancelled. We work hard to ensure that our flights take off and land as planned, but some circumstances are beyond our control. In this case, your flight was cancelled due to adverse weather conditions, specifically, a storm that caused low visibility, so we had to take additional safety measures that limited the number of flights operating from the airport. As it was an extraordinary circumstance, which we were not able to avoid despite putting all reasonable measures in place, in accordance with Article 5.3 of Regulation (EC) No 261/2004 of the European Parliament, and with the case law of the Court of Justice of the European Communities, you are not entitled to any form of compensation." Vueling did anyhow operate an earlier BCN-BIO flight on the same evening an hour before it cancelled this flight. I did not receive any care by the airline: information, assistance or refund before or after the cancellation. I could not ask for help, a substitutive ticket for the following day or for accommodation for the night (I had none booked for Barcelona to where I travelled from Helsinki) directly from Vueling as it had closed its customer service at 7 PM and there was no service available after this. I had to wait for 23 hours before the next flight to Bilbao, did not receive a subsitutive ticket for it and had to pay for both ad hoc accomodation and flight for the following day, total at around EUR 200, plus other expenses including transportation from the airport and back, food, drink. Due to having to make a new booking for the next day I had to pay for a four times more expensive ticket than for the one which was cancelled. I missed a whole day of my holiday in Bilbao due to the cancellation, including a booked ticket to Guggenheim museum worth EUR 18. I arrived at my final destination in Bilbao eventually 23 hours after supposed to, on 3 August at 22h00.- Helsinki-Bilbao
- Economy
- Successful claim
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