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Philip M
Verified | Oct 1, 2026
- Jacksn Hole-Philadelphia
- Economy
- Claim escalated to airline
Flight delay
I was disappointed with American Airlines lack of staff at Jacksonhole Airport. On Saturday you only had one ticket agent for a couple hundred people and on Sunday when hundreds of people showed up at 8 o’clock to check in for their flights and there were no agents at the Desk when two agents finally showed up it took hours for everyone to check in .When our flight was canceled because of airplane problem on September 19, we were promised another flight would take us to our original stop of Chicago O’Hare, but it never showed. When we were then booked to Dallas Fort Worth all this rebooking took hours and finally around 10 o’clock on Saturday night we were rebooked and we’re told we had to book our own hotel and get our own cab to the town of Jackson hole. That is a disgrace. American Airlines caused the problem and did very little to alleviate our grief. American Airlines, lack of compassion for passengers on September 19 and 20 caused most of us to put American Airlines on the bottom of our flying list for future bookings. You have nobody but yourself to thank. We spent almost 24 hours in Jackson hole airport and received very little information about our future bookings, and it took hours to be rebooked and then told to fend for yourself
- Jacksn Hole-Philadelphia
- Economy
- Claim escalated to airline
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Poor scheduling and meeting times
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