NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

American Airlines Reviews and Ratings

Read 130,651 verified passenger reviews to find out if American Airlines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Cabin comfort
Wide range of destinations
Wi-fi and entertainment

Cons

Inconsistent customer services
Frequent delays and cancellations
Baggage handling issues

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

American Airlines reviews

2.92

Terrible
(58)
Poor
(12)
Average
(10)
Very Good
(1)
Excellent
(1)

Payton F

Verified | Sep 4, 2026

Los Angeles-Dallas-Fort Worth
Economy

It took me an additional 26 hours t...

It took me an additional 26 hours to get to Dallas Fort Worth International Airport then when I was originally supposed to get there. The vouchers were physical and do not have any pictures and did not sign anything. I was supposed to arrive in Dallas at 8:35 pm on August 5, but ended up arriving at 10:35pm August 6.

Los Angeles-Dallas-Fort Worth
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Miracle R

Verified | Sep 4, 2026

Dallas-Fort Worth-San Francisco
Economy

On Aug 4th, I had a non-direct Amer...

On Aug 4th, I had a non-direct American Airlines flight from LTH to SFO with a layover in DFW. The flight from LTH to DFW was cancelled, and I had an overnight stay in a hotel provided by the airline. I was put on the next available flight that was 16 hours later than my original flight with layover in Madrid, Spain (instead of Dallas, USA). This meant a huge delay with longer travel time than expected. I had to leave the hotel 5:30am to catch the hotel shuttle to LTH, so no breakfast for me! The flight from LTH to Madrid was also delayed by 45 minutes. Because of this, I almost missed my connecting flght to SFO as I had less than 30 minutes to clear security and to walk to my gate for connecting flight in Madrid airport. Terrible experience.

Dallas-Fort Worth-San Francisco
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to $700.

Find out in just a few clicks.

Braxton N

Verified | Sep 4, 2026

Barcelona-Los Angeles
Economy

they said it was not their fault bu...

they said it was not their fault but american airlines partner, for being a shared flight my wife ironically recived 7500 miles in american which she did not answer we didnt make business with american, we paid iberia!

Barcelona-Los Angeles
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight delay.

Start your check here.

Adonis L

Verified | Sep 4, 2026

Miami-London
Economy

I got a delayed flight notification...

I got a delayed flight notification when I arrived to Miami. The departure time was pushed back constantly, it was over 5 hours delayed at the end, arriving at 22:30 instead of 17:11.

Miami-London
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to $700 in compensation.

Check your claim here.

Samantha K

Verified | Sep 4, 2026

Appleton-London
Economy

My husband and I were supposed to f...

My husband and I were supposed to fly out of Appleton, WI at 6:15 pm on June 19th flight to Chicago connecting flight to London Heathrow arrival 10:30 am on June 20th. We paid for ground transportation to Dover England port where we were supposed to meet Carnival Cruise Miracle by 5pm. In reality, there was an announcement in Appleton that there were delays for our flight coming to pick us up from ORD, we were assured by staff in Appleton that despite the late arrival of our initial plane, we should be landing in ORD with enough time to make our connection to Heathrow. We boarded and took off skeptical but hopeful that we would be able to continue our journey. We arrived at ORD, we had to wait in line there were 5 planes ahead of us waiting on the tamarack to get to a gate approx 1hr 45min. When we were finally able to get off of our plane we ran to the connecting terminal to be told that they were closed for boarding. Furthermore there were no additional flights FOR DAYS to London. I waited in the customer service line while my husband eventually was able to get connected with someone from customer service over the phone who booked us on a flight to Dublin with a connection to London ETA 2:10pm where we would then have to find our transport to Dover port a 2hr 30min drive to meet port call by 5 pm. We made it to the connection in Dublin and the plane had a mechanical error which delayed us approximately an hour. We landed in London and had to wait again on the tamarack for an additional 57 min. We never found our ground transport and now our luggage was also missing.

Appleton-London
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $700 for Flight delay.

See if you can claim now.

Aliyah T

Verified | Sep 4, 2026

London-Los Angeles
Economy

We have contacted both American and...

We have contacted both American and British airlines for denied boarding for both me and my spouse. American Airlines asked us to contact BA and they said it's because of security concern and did not provide details even after asking for details in specific.I am attaching those here for reference

London-Los Angeles
Economy

Comments

Passenger rights expert: That Denied boarding might not be a total loss — you could still claim up to $700 in compensation.

Check here.

Tristan C

Verified | Sep 4, 2026

Miami-Barcelona
Economy

The disruption began with the cance...

The disruption began with the cancellation of flight Miami to Barcelona, which was rescheduled with more than 13 hours of delay. As a direct result, we missed our connecting flight to Mallorca and incurred the following out-of-pocket expenses: – $860.00 for new tickets with Air Europa (purchased to replace the missed Vueling connection) – €86.40 for one lost day of a non-refundable car rental – $372.50 for one hotel night lost Later that same day, we were denied boarding on the rebooked flight (also Miami to Barcelona), despite having confirmed the rebooking by phone and arriving on time. Iberia has since responded with a generic message citing “circumstances beyond our control,” without offering any specific explanation or addressing the denied boarding. No compensation was offered.

Miami-Barcelona
Economy

Comments

Passenger rights expert: Good news: if you experienced Denied boarding, you may be entitled to up to $700 in compensation.

Want to see if you’re eligible?

Cameron B

Verified | Aug 30, 2026

Indianapolis-New York
Economy

Unacceptable customer service and request for compensation

Dear American Airlines customer relations, I am writing regarding my recent experience on a nonstop flight from Indianapolis to LaGuardia. After multiple delays, the flight was canceled with virtually no assistance. I was not provided with workable rebooking options or guidance and was eventually placed on standby but still could not reach my destination. Due to the lack of support, I had to purchase a last-minute ticket on another airline at a cost of roughly $800 out of pocket. This was avoidable, and the complete lack of customer care was unacceptable. I am requesting a refund for the canceled flight and fair compensation for the additional expenses and disruption caused by the lack of assistance. Thank you for your attention.

Indianapolis-New York
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Flight cancellation.

Claim in minutes.

Ll B

Verified | Aug 26, 2026

Premium economy

Much like the other poor souls who tried American airlines..

I will just add to the thousands of similar complaints that AA is the worst airline I have ever encountered for customer service and delays. We had a 7 hour delay at a stopover and missed the only connection to our destination , requiring a hotel stay, meals and transportation. On top of that the last leg of the flight was more than 5 hours from 4 pm to 9 and the offered no food other than a package of cookies. Customer service staff were so rude and dismissive of my requests for help rerouting on another airline I was absolutely astounded. They must give lessons in rude vulgar behavior to their employees because they are all the same.

Overall

Horrible response to agonizingly long delays and missed connections
None

Premium economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Flight delay.

Check your eligibility here.

Bhavna A

Verified | Aug 20, 2026

Economy

Pathetic service by Americal Airlines

I have recently travelled on American Airlines and was totally disappointed. Across three different flights, the crew demonstrated an unacceptable level of rudeness, a complete lack of basic competence, and a sheer disregard for passenger well-being. On the first flight, the flight attendant completely ignored our row during the drink service. When I politely spoke up to ask for a drink, he responded with shocking rudeness and hostility. It is infuriating to be treated like an inconvenience for simply requesting basic service that we paid for. Then on the second flight, the crew distributed breakfast sandwiches without telling anyone what was inside them. They blindly assumed every single passenger eats meat. Because no information was given, I took a bite, only to realize that it contained meat. As a vegetarian this was upsetting and violated my dietary requirements. To make matters worse, there was no vegetarian alternative available, forcing me to starve for the remainder of the flight. Airlines must clearly identify meat products to respect passenger dietary needs. Forcing vegetarians to accidentally consume meat is inexcusable. I have used 5-6 airlines through various countries and they all had vegetarian option so I was really shocked to see the lack of this option for breakfast in America airlines. On my third flight, I traveled with only one backpack. I placed it safely in the overhead bin where there was plenty of available space. Despite the empty room, a flight attendant ordered me to remove my bag and force it under the seat in front of me. If the plane were full, I would understand. But forcing me into physical discomfort and cramping my legroom for absolutely no reason was a petty power trip. My bag was already safely stored, and the crew forced me to suffer a miserable flight without any reason. In conclusion I am disappointed to say that American Airlines failed to provide basic customer service, respect, or edible food

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to $4,700 in compensation.

Find out if you can make a claim now.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

American Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.92

Total Reviews count

130651

Review Sites Distribution

AirAdvisor
2.92
130651 (100%)
TripAdvisor
3
84734 (64.9%)
Flight Radar
3.85
12184 (9.3%)
Kayak
3.55
10000 (7.7%)

Yelp
1.4
5568 (4.3%)
Trustindex
1.6
4909 (3.8%)
ConsumerAffairs
1.2
4636 (3.6%)
TrustPilot
1.4
2755 (2.1%)
Google
4.3
1693 (1.3%)
Influenster
4.3
801 (0.6%)
Airline Ratings
2.3
752 (0.6%)
FlightReport
3.6
693 (0.5%)
PissedConsumer
1.7
660 (0.5%)
eSky
4
488 (0.4%)
Airlines-Inform
3.73
253 (0.2%)
SiteJabber
2.4
100 (0.1%)
Productreview
1.3
55 (0%)
Glassdoor
3.6
34 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

Join the conversation! What do you think of American Airlines

See if you’re eligible for compensation

Compare American Airlines with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.92

130651

3/5 overall

3 ways to claim compensation from American Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with American Airlines by following the steps below
1. Fill in the feedback and claims form on the American Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

American Airlines Reviews and Ratings

Pros

Cons

Pros

Cons