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American Airlines Reviews and Ratings

Read 130,651 verified passenger reviews to find out if American Airlines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Cabin comfort
Wide range of destinations
Wi-fi and entertainment

Cons

Inconsistent customer services
Frequent delays and cancellations
Baggage handling issues

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American Airlines reviews

2.92

Terrible
(58)
Poor
(12)
Average
(10)
Very Good
(1)
Excellent
(1)

Mark M

Verified | Jul 14, 2026

Business

The worst airlines in the history o...

The worst airlines in the history of airlines. Zero help, no one knows anything. They change your flight on whims, and no one can tell you if you can get a refund until AFTER YOU FLIGHT. And you know it will not be any refund because everything thing to them is an ACT of God. Notification is basically nonexistent. I would hate to not have high status because I cannot imagine what they are doing to everyone else.

Overall

Zero

Business

Comments

Passenger rights expert: Flight delay might mean you’re owed up to $700 in compensation.

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Michael Z

Verified | Jul 12, 2026

Orlando-Marrakech
Economy
Claim escalated to airline

Flight delay

Late flight, missed our connection, cheap insufficient meal vouchers, refused to connect me to senior citizen help desk. I just had the choice of flying American or Lot airline to Poland. I picked Lot.

Orlando-Marrakech
Economy
Claim escalated to airline

Hai H

Verified | Jun 9, 2026

San Jose Del Cabo-Orlando
Economy

Asian Americans with Kids in Last G...

Asian Americans with Kids in Last Group 9 to board both planes from Los Cabo, Mexico to Charlotte, North Carolina with connecting fly to Orlando, FL. As the last few people to board the planes, carrier rollers were not allowed by then with reason -no more head bins' room. Yet, the bins were pretty much emplty arround our seats (the 16BCDF and 17BCDF) where the seats were next to the roaring noisy jet engine. Proud to be Asian Americans from Florida. HT63WR, YVDQUZ

Overall

Being targeted and taken advantage of being minority
Total control groups

San Jose Del Cabo-Orlando
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $4,700 compensation for Baggage problem in most cases?

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Anonymous member

Verified | May 28, 2026

Vancouver-Washington
Economy

Do not seat families together

My husband and I were on our 1-year anniversary trip and did quite a bit of traveling for that trip. We used American Airlines for one of our flights and were disappointed. Our main reason is, we weren't able to sit together. It blows my mind that airlines are no longer placing family members together for flights and you have to find some kind stranger to switch with you, if possible. Most people on our flight were flying solo, and I highly double all, or even any of them, paid for a specific seat. How hard is it to group families together when a majority of your customers are solo traveling? This should be a basis priority when deciding seating, even if you have to reprogram your computer system to do a better job.

Overall

Did not seat us together
Lots of Snacks

Vancouver-Washington
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight delay.

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Anonymous member

Verified | May 13, 2026

Tampa-Little Rock
Premium economy

Ridiculous amount of delayed flights.

Delayed flights are ridiculous. If you can’t handle having that many flights a day then don’t schedule them. Delaying flights and making people miss connecting flight is so annoying. I can see if it was weather related but it wasn’t. I had a 1:55 flight ended up being delayed and missed my 4:30 connecting flight , the agent said I was booked on the next 5 o’clock flight which was a lie and it was actually on the only flight left at 9:00pm of course that was delayed as well by another hour.. I had plenty of time to hear others talk about how disrespectful the agent were to passengers. I sat next to an 80 year old women who told me she was in a wheelchair waiting to board but they kept delaying the flight. She needed to stand for a little while as she was getting so sore and they yelled at her for not being in her chair. Come on, do better.

Overall

Too many delays

Tampa-Little Rock
Premium economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $700 for Flight delay.

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Elissa B

Verified | May 5, 2026

New York-Cancun
Economy

Flight delay

Deeply disappointing—such that my 2 children refuse to fly this airline again, that’s how confusing and scary the experience was for them (and I take them on at least 7 flights each year, they’re used to airports and planes).

New York-Cancun
Economy

Comments

Mikel T: Share your Reachable Whatsapp number for more assistance.

Mikel T: Kindly Share your Reachable Whatsapp number for more assistance.

Kimberlee D

Verified | May 2, 2026

Dublin-Dallas-Fort Worth
Economy
Claim escalated to airline

Flight delay

I’ve flown AA twice on international trips, once to Italy in 2024 and just recently to Ireland. Had issues with flight going to Italy and lost out on the extra day in Italy that I had to pay for, also my luggage was floating around for a week before I got it at my home. This recent flight from Dublin to Dallas we sat on the plane for over 3 hours for a mechanical issue to be fixed. Needless to say not a super fan of AA.

Dublin-Dallas-Fort Worth
Economy
Claim escalated to airline

Comments

Mikel T: Kindly Share your Reachable Whatsapp number for more assistance

Anonymous member

Verified | Apr 15, 2026

Kona-Phoenix
Premium economy

Despicable inflight service

I flew the red-eye from KOA Hawaii to Phoenix on April 12. Boarding was organized and aircraft was clean. What dropped my jaw was the fact that they did not come provide water/snack service at any time after take-off. They came around with water only ONCE, during the middle of the flight (when everyone was asleep and was not aware that it was being offered). This is absolutely despicable service and no doubt violates the service regulations for a 5.5 hr. flight. Bottom of the barrel airline. I will NEVER fly American Airlines again.

Overall

Boarding organization

Kona-Phoenix
Premium economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to $700 in compensation.

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Anonymous member

Verified | Mar 22, 2026

Salt Lake City-Philadelphia
Economy

My experience with AAmerican Airlines Left Us Stranded, Ignored, and Completely On Our Ownmerican Airline...

My experience with American Airlines on this trip was an absolute disaster from the moment we landed in Philadelphia. Our connecting flight to Reagan was cancelled less than an hour after we arrived, and that’s when the real chaos began. We waited in a long line at the customer service desk, only for the agents to close the counter right as we were about to be helped. No explanation, no apology—just a proverbial door slammed in the faces of passengers who had already been stranded. We were then forced to trek across the terminal to another service desk, where the situation somehow got worse. When we finally reached an agent, she made zero effort to rebook us. We were told there were no direct flights for two days, not to Reagan, not even back to our original destination in Salt Lake City. Everything was booked, and instead of offering solutions, the agent shrugged and told us that American “isn’t going to do anything” and that we’d be better off renting a car or taking Amtrak to Washington DC. That was the extent of their “assistance.” To make matters worse, I was promised a refund for the unused portion of our flight—which never happened. Not a penny. Not even a follow‑up. Then came baggage claim. When we arrived at the baggage office, the agent literally put up a sign saying he’d be back in 15 minutes. He returned an hour later, casually admitting it was his dinner break. No urgency, no concern for the dozens of passengers waiting on him, just a shrug and a “yeah, I was gone for a while.” This entire experience showed a complete lack of organization, accountability, and basic customer service. American Airlines left us stranded, uninformed, and unsupported at every step. I’ve never encountered an airline so unwilling to help its own passengers during a disruption they caused. I will go out of my way to avoid flying American again. No traveler deserves to be treated like this.

Overall

Customer service
The road leading away from the airport

Salt Lake City-Philadelphia
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Flight cancellation.

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R L

Verified | Mar 2, 2026

Economy

Trash. Unreliable in the extreme. I...

Trash. Unreliable in the extreme. If you have a vacation scheduked around them they will fail you. American fails reliably on schedule accuracy, but hey at least their in flight service sucks too.

Overall

Repeatex delays and no corporate accountability
This trip cost them money

Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

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American Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.92

Total Reviews count

130651

Review Sites Distribution

AirAdvisor
2.92
130651 (100%)
TripAdvisor
3
84734 (64.9%)
Flight Radar
3.85
12184 (9.3%)
Kayak
3.55
10000 (7.7%)

Yelp
1.4
5568 (4.3%)
Trustindex
1.6
4909 (3.8%)
ConsumerAffairs
1.2
4636 (3.6%)
TrustPilot
1.4
2755 (2.1%)
Google
4.3
1693 (1.3%)
Influenster
4.3
801 (0.6%)
Airline Ratings
2.3
752 (0.6%)
FlightReport
3.6
693 (0.5%)
PissedConsumer
1.7
660 (0.5%)
eSky
4
488 (0.4%)
Airlines-Inform
3.73
253 (0.2%)
SiteJabber
2.4
100 (0.1%)
Productreview
1.3
55 (0%)
Glassdoor
3.6
34 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.92

130651

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with American Airlines by following the steps below
1. Fill in the feedback and claims form on the American Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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American Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

American Airlines reviews

The worst airlines in the history o...

Comments

Flight delay

Comments

Asian Americans with Kids in Last G...

Comments

Do not seat families together

Comments

Ridiculous amount of delayed flights.

Comments

Flight delay

Comments

Flight delay

Comments

Despicable inflight service

Comments

My experience with AAmerican Airlines Left Us Stranded, Ignored, and Completely On Our Ownmerican Airline...

Comments

Trash. Unreliable in the extreme. I...

Comments

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American Airlines Ratings

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American Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

The worst airlines in the history o...

Comments

Flight delay

Comments

Asian Americans with Kids in Last G...

Comments

Do not seat families together

Comments

Ridiculous amount of delayed flights.

Comments

Flight delay

Comments

Flight delay

Comments

Despicable inflight service

Comments

My experience with AAmerican Airlines Left Us Stranded, Ignored, and Completely On Our Ownmerican Airline...

Comments

Trash. Unreliable in the extreme. I...

Comments

American Airlines Ratings

Join the conversation! What do you think of American Airlines

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