Azores Airlines (Sata International) complaints: comments, page 2
84 comments
Ann M
Verified | Feb 13, 2025
Toronto-Ponta Delgada
Economy
Successful claim
Technical problems
We have made complaints requests serveral times to get refund or credit and no response just delays and requests to resubmit. Automated system . attached is the details of cancelled flights getting there 2 days delayed and leaving delayed 1 day. hotel and food covered for Toronto delays , but not covered on the delay of departure in Ponta Delgada The original departure from Toronto to Ponta Delgada was April 2 2024 , Cancelled due to Mechanical issue , rescheduled for next day April 3 2024 which was cancelled again ? no reason given and rebooked for the following day April 4 2024 , which was also delayed but did leave that day. All hotel and food was covered during the delays. Then on returning flight April 14th flight was cancelled due to weather and no vouchers where available for hotels and food. We paid for all our hotel , food , and transportation in Ponta delgada So we lost two days of our trip and AirBnB costs, also on the flight out we paid of Hotel , food , transport for one day.- Toronto-Ponta Delgada
- Economy
- Successful claim
Teena J
Verified | Feb 13, 2025Boston-Ponta Delgada
Economy
No reason given
We had arrived at Boston Logan when we found out our flight was canceled. We were scheduled on a flight from JFK the next day, and were told by personnel from another airline that we would not be issued meal or lodging vouchers, but that we would have to file a claim for reimbursement of expenses. No one from SATA was available at the airport to help us. We had to schedule our flights to JFK by phone from the Boston airport. We stayed at the airport hotel in Boston, and went to JFK the next morning, and to Ponta Delgada the next evening. We arrived in Ponta Delgada 24 hours later than scheduled, so we lost the money we had already paid for lodging in Ponta Delgada, in addition to having to pay for lodging in Boston. We had to delay our rental car in Ponta Delgada and lost a day of sightseeing.
- Boston-Ponta Delgada
- Economy
Ya'Ad B
Verified | Jan 24, 2025Lisbon-Toronto
Economy
Successful claim
No reason given
The airline refused to tell us what was going on and why there was a disruption. They kept telling us they would let us know in an hour and that went on about 4 or 5 times until they kicked us out of the airport, and told us we would be there indefinitely. They suddenly starting informing people in person (not by sms, email or phone) about an hour after we left the airport that the flight would actually be taking off. Luckily someone informed me in time but nevertheless everyone was then forced to go through security all over again and rush to the gate. We ended up boarding a different plane than intended and even though it was an international flight there were no charging ports on the flight or water.- Lisbon-Toronto
- Economy
- Successful claim
Wincent T
Verified | Dec 4, 2024Porto-Toronto
Economy
Influence by other flights
We have made an attempt to contact Sata 3 times now its just over 2 months time. This was our initial convo Hello, I hope this message finds you well. I am writing to request a Delay Certificate for myself (Allison Tsang) and my partner (Wincent Tang). Yesterday, we were re-booked from two flights on Azores Airlines due to a severe delay for the first flight, which would have caused us to miss the connection to our second flight. We were re-booked by Azores Airlines to two flights on TAP Air Portugal, departing from Porto much later than originally expected. Iβve detailed the original flight information below. The flight from Porto to Ponta Delgado was 3 hours and 25 minutes delayed. Azores Airlines Booking Reference #: U2Q0LY Flight #: S40171 Departure Date: September 25, 2024 Original Departure Time: 12:35 PM Delayed Departure Time: 4:00 PM From: Porto (OPO) To: Ponta Delgada (PDL) Azores Airlines Booking Reference #: U2Q0LY Flight #: S40323 Departure Date: September 25, 2024 Departure Time: 4:50 PM From: Ponta Delgada (PDL) To: Toronto (YYZ) As per your policy, I am attaching a copy of our passports as identification documents for verification. The purpose of the Delay Certificate request is to provide proof of the flight delay for relevant authorities and to justify the changes made to my itinerary. Please confirm receipt of this request and do not hesitate to let us know if any further details are required to receive the Delay Certificate. I look forward to your prompt response. Best regards, Allison Tsang allison.tsang@gmail.com +1 (647) 878-7459 They have not gotten back to us after our third follow up.- Porto-Toronto
- Economy
Sharn P
Verified | Dec 3, 2024Sao Jorge Island-Ponta Delgada
Economy
Successful claim
No reason given
This cancellation meant we missed a connecting flight with the same airline back to London the following morning. We should have arrived at our final destination 12.35pm on the 4-6-24 but didnβt make it till 9.30am 5-6-24. The airline told us this was due to weather issues and other flights being cancelled. The airline provided accommodation on Sao Jorge 3-4-24 but would not provide accommodation in Lisbon (where we had to have a night layover) 4-4-24. This caused me to miss 1/2 day of work.- Sao Jorge Island-Ponta Delgada
- Economy
- Successful claim
Jeffrey S
Verified | Dec 3, 2024Funchal-Boston
Economy
No reason given
Our flight was delay over 8 hours from FNC Madeira to Boston. We arrived at the airport prior to 6am for our flight. After passing security and getting to the gate, we were told that our flight would be delayed 2 hours. After waiting those two hours, we were told that the flight would be delayed another 2 hours. We asked staff for food and beverage compensation, but we were turned away from an associate at the desk and told there was none available and that there would not be any type of customer care provided. After we waited the additional 2 hours (4 hours total at this point) we were told that the flight would be delayed an additional 4 hours. We spent 80EUR on food and beverage during the entirety of our stay at the airport for 2 adults. Because our flight was delayed by so long our scheduled pickup from the Boston airport could not accommodate so we had to book a ride share for 65USD. We arrived at our final destination around 9pm EST.- Funchal-Boston
- Economy
Jessica P
Verified | Nov 27, 2024Milano-Ponta Delgada
Economy
No reason given
Original flight was S4 229 MXP-PDL 10JUL 14:10 - 16.50 It was booked on 3rd March 2024 The day of the flight they canceled it and created the S4 3229 10JUL MXP-PDL 16:15 - 18:55 Then, the plane landed at 20:50 (I have the picture of the PDL baggage claim screen) So, 16:50 to 20:50 is a 4h delay on arrival. Hope this info helps, thank you- Milano-Ponta Delgada
- Economy
Angela V
Verified | Nov 24, 2024New York-Funchal
Economy
Successful claim
No reason given
I had a room booked for the 26th of Sept after I would have landed with my original flight, but I lost that reservation. Invoice was attached. The flight they rebooked me to only arrived the next morning, and I had to change in Lisbon instead of a non-stop flight. This is so much worse than what I originally paid for, please help to get my money back. Thank you.- New York-Funchal
- Economy
- Successful claim
Ciara M
Verified | Nov 11, 2024Ponta Delgada-Manchester
Economy
Successful claim
No reason given
The airline would not book me a hotel in Lisbon despite knowing I would miss my connecting flight, which was particularly stressful. I've tried to get compensation via their website and it has been impossible to get any response from them. I arrived at my final destination the day after I was meant to due to my flight to Lisbon being delayed and me then missing my connection to Manchester. This meant I had to stay overnight in Lisbon, which cost me money in order to pay for a hotel and have dinner.- Ponta Delgada-Manchester
- Economy
- Successful claim
Ana H
Verified | Oct 24, 2024Porto-Ponta Delgada
Economy
No reason given
The flight was delayed, and no reason was provided. We just stood at the gate waiting to board, and several small children were present. No food or other commodities were provided.- Porto-Ponta Delgada
- Economy
Davide P
Verified | Oct 8, 2024Ponta Delgada-Milano
Economy
Successful claim
Technical problems
flight departure was scheduled at 7.15, after cancelling it they changed it into another flight. at 5.30 they delayed it at 9, then we waited until 10 to know if it was departing or not. we took the flight at 10.30 in the end.- Ponta Delgada-Milano
- Economy
- Successful claim
Eugene L
Verified | Oct 2, 2024Boston-Porto
Economy
Technical problems
Flight was scheduled for 12:10pm departure we departed 9:25pm due to technical difficulties with the plane- Boston-Porto
- Economy
Avidor Z
Verified | Sep 30, 2024Porto-Ponta Delgada
Economy
No reason given
I am currently still waiting at the airport, the flight delay is currently over 3 hours. The front desk gave us a food voucher costing 15 euros. According to them, the reason for the flight is an emergency. But they did not provide a clear explanation for the reason. We need to buy internet packages for the phone in order to continue working.- Porto-Ponta Delgada
- Economy
Oleksandr S
Verified | Sep 29, 2024Ponta Delgada-Funchal
Economy
Successful claim
Technical problems
Airline provided food, hotel and taxi to hotel and back to the airport. 7M RENT A CAR did not return money for the lost day on Madeira.- Ponta Delgada-Funchal
- Economy
- Successful claim
Alexandra L
Verified | Sep 27, 2024Funchal-Montreal
Economy
Technical problems
We arrived at the airport 2Hours in advance to make sure everything was okay. We got our luggages checked in and ready to leave as soon as we arrived. We waited at the airport for a total of 6 hours. When we realized that we were supposed to board and no gates number were giving we asked the staff and nobody was able to give us news on the whereabouts of the airplane. Without any news, we had to call the airline company and they told us the flight got cancelled for technical issues. They helped us book another flight the next day but we had to rebook a hotel, eat and uber for another day which made us loose money again for an inconvenience we weren't ready for, we also had to cancel our work and clients were unsatisfied.- Funchal-Montreal
- Economy
Dylan P
Verified | Sep 25, 2024Toronto-Ponta Delgada
Economy
Problems at airport
We arrived at the airport in the morning as per our original booking we were suppose to fly out to Terceira at 13:25 (1:25), when we went to check in, the SATA rep at the front had issues with our booking. They then called SATA and we were told on the spot there that our flight had been cancelled and changed to a direct flight. We had to sit at the airport for approx 8hrs hours to board flight S40322 which was scheduled for checkin at 19:45 (7:45) Booking REF(L29G73). The layover to Terceira, shown in our original booking was completely removed from this flight, making it direct. In which, there was a hotel booked for Terceira which we lost out on with no refund as SATA did not inform us of. I opened a case to SATA, but there has been no response whatsoever. Photo attached is a reprinted ticket as shown in the right hand corner since it was a new ticket for the changed flight.- Toronto-Ponta Delgada
- Economy
Kristin C
Verified | Sep 25, 2024Boston-Ponta Delgada
Economy
Successful claim
Strike
Received text message from airline while driving to airport, 3hrs and 15 min before scheduled flight, informing of cancellation and rebooking my flight to two days later. Had to get hotel for two nights. I also lost money for hotel in Azores, including early check in fee.- Boston-Ponta Delgada
- Economy
- Successful claim
Abby N
Verified | Sep 24, 2024New York-Barcelona
Economy
No reason given
We were delayed at JFK. Missed our connecting flight to Barcelona and was rushed on a flight to Lisbon. Then put on a standby flight hours later. We ended up in Barcelona 11 hours later than we were suppose to. And then the airline lost our luggage. We donβt have our luggage for our entire trip. We got it 3 days after we returned home.- New York-Barcelona
- Economy
Katherine M
Verified | Sep 23, 2024Montreal-Porto
Economy
Successful claim
I have emailed Azores Air asking how to proceed and have not received a response yet. Although I had a boarding pass, I was denied boarding at the gate. SATA Azores rebooked us on a later flight to Porto S40174, scheduled to leave at 14h40. That flight was also delayed, leaving PDL at 16h45 and arriving in Porto at 20h25 (Porto time). The airline kindly provided breakfast and lunch vouchers, but we were stuck in the terminal all day. I would like to be reimbursed for the fee paid for seat selection. I had prepaid for seat 3C on flight S4172 and was seated in seat 19B on flight S40174. I would also like to claim any additional compensation that is available to travelers, given that I lost the day I had planned to spend in Porto.
- Montreal-Porto
- Economy
- Successful claim
Luann M
Verified | Sep 16, 2024Boston-Porto
Economy
No reason given
Hello. We sat 3 and a half hours on the cold dirty floor in the terminal waiting to check in, get our boarding pass. No explanation of the cause for the delay. The scheduled departure was 12:10. It was moved to 19:00 however we did not begin boarding until over an hour later, After boarding we sat on the plane for about an hour, they held the plane for 3 missing passengers. Total delay in takeoff was over 8 hours. They also downgraded me involuntarily from a business class seat, with no passenger beside me to a seat next to a person who was large, and literally in my space, literally over the armrest by about 6 inches. I was able to move to a row with an overactive toddler on a sugar high who kicked and screamed. It was reason to stay home.- Boston-Porto
- Economy
Hugo A
Verified | Sep 13, 2024Ponta Delgada-Porto
Economy
Don't remember
On the morning of the flight we were told there was an overbooking of around 22 passengers and the flight would be delayed from 8h30am to 13h40pm. Later the flight was once again delayed to 14h40. Only a voucher for food was provided on the same day, nothing was signed. Our original arrival time was 11h50am and we ended up getting to Porto at around 18h00pm. We contacted the company via a form on their website about this issue, but no response has been given by the airline after contacting them. Only the reference CAS-166121-S1R7G2 was given to our complaint- Ponta Delgada-Porto
- Economy
Bruno S
Verified | Sep 11, 2024Ponta Delgada-Porto
Economy
Successful claim
Don't remember
The scheduled arrival time was 15:15, but unfortunately with this delay I didn't arrive until 20:05. In the afternoon I had to go to work, where I had a meeting at around 5pm, which I couldn't attend. I had the car in the airport parking lot, paid for until 16:30.- Ponta Delgada-Porto
- Economy
- Successful claim
Dawn G
Verified | Sep 9, 2024Toronto-Funchal
Economy
Weather conditions
Could not land at Funchal due to weather. Flight diverted to Lisbon. Sata advised to find a hotel room and return next day for 5:00 PM flight. Again flight was cancelled. Sata advised to return at 3:00 AM for early morning flight (5:00 AM)with TAP. When checking in Sata could not find our reservation and suggested we go to Sata information centre. Sata rebooked us for next day flight via TAP which arrived late Monday night.- Toronto-Funchal
- Economy
Valerie D
Verified | Aug 31, 2024Horta-London
Economy
Problems at airport
All these bookings were made by Air Portugal who only allowed an hour to transfer at Lisbon. Flight S40150 from Horta was 40 minutes late arr Lisbon. After rushing to the International section of Lisbon Airport we arrived with six or seven others at the gate 18 minutes before the departure of TP1350, to find the gate closed. TAP Customer Service were unable to help. We were then booked on the TP 1358 by SATA Customer Service. This also was late. We arrived at the gate at LHR at about 2300 hours. We then waited for an hour for our baggage to arrive at the baggage conveyor. TP1350 should have arrived at LHR at about 1645. We thus arrived at the gate at LHR some 6.25 hours late- Horta-London
- Economy
Mike B
Verified | Aug 31, 2024Funchal-Toronto
Economy
Unknown
We arrived at Funchal airport for our original flight, only to be told it was delayed 12 hours. They never emailed us to mention this so we had to take taxi back to our hotel. We returned for our delayed flight which kept being push back. After pushing the flight back to 23:30 the final told us it was cancelled. We could not get any hotels at this time so had to sleep in the airport. The next morning we woke to see our flight was delayed another 8 hours. Making us miss our connecting flight from New York to Toronto. Forcing us to rent a car in New York and drive 12 hours to Toronto through the night.- Funchal-Toronto
- Economy
Chelsea V
Verified | Aug 24, 2024Funchal-Toronto
Economy
Unknown
Flight was delayed for 31 hours, originally due to weather but after 7 hours other flights began to land and depart. We were not instructed by email, and were extremely disappointed by how rude all of the staff for Sata airlines were. We were told we would be given hotel vouchers, instead we were issued Β£22 food vouchers to use inside of the airport at 11:30pm and that is all. We were then charged Β£100 for a name change, (Mike, instead of Michael). We ended up having to sleep on the ground outside of the airport, missed our connecting flight by more than 24 hrs. Once we finally got to JFK, the next connecting flight we could take was in 36 hours after we landed. We had work and pets to get home to, so we had to rent a car after this dreadful journey, and drive home 8 hours and drop off the car at Buffalo airport and had family pick us up and drive us to Toronto. We ended up arriving at our final destination at 9:30am on the 20th, we were supposed to have arrived at 12:30pm on the 18th. We lost out on costs of driving home, gas, Bolt expenses, days of work and were extremely inconvenienced by this whole situation. The staff could not have been less helpful, and I hope nobody has to go through thisβ¦- Funchal-Toronto
- Economy
Mike B
Verified | Aug 24, 2024Funchal-Toronto
Economy
Unknown
We were not informed of our flight delay, which ended up being a cancellation. Staff were very rude, charge $100 to change name on boarding pass. Pushed back flight multiple times without any information as to why. Canceled flight at 11pm forcing us to sleep at airport because not hotels were available. $300 for baggage costs. Delayed flight in the middle of the night pushing it back 7 hours, making us miss our connecting flight and having to rent a car and drive 8 hours home.- Funchal-Toronto
- Economy
Tsvetomil T
Verified | Aug 21, 2024Ponta Delgada-Munich
Economy
Successful claim
Technical problems
On 17/08/2024 we had a flight from Ponta Delgada to Munich with a transfer in Lisbon. But the plane from Ponta Delgada to Lisbon took off about 6 hours late, we were told there was a technical problem but we missed the flight from Lisbon. We were transferred to a flight on August 18, 2024 at 7:30 p.m. In Lisbon, we waited 25 hours until the flight, there was no organized hotel.- Ponta Delgada-Munich
- Economy
- Successful claim
Krista P
Verified | Aug 18, 2024Funchal-New York
Economy
Weather conditions
The flight is delayed until 19:40 and won't arrive in New York City until 22:00 as of right now. If flight is cancelled then other fees will occur (hotel, food, taxis). We have to cancel our connecting train in New York City and will only be receiving a 75% refund. We will be missing a day of work, tomorrow, Monday August 19th.- Funchal-New York
- Economy
Luciano M
Verified | Jul 31, 2024Milano-Ponta Delgada
Economy
Successful claim
Unknown
We were informed of the cancellation by text message 12 hours before departure. We have not received any further information from the airline. When we arrived at Malpensa airport, we saw the new departure time, which was then delayed by a further hour. The plane landed in Ponta Delgada at 9:00 pm on July 10.- Milano-Ponta Delgada
- Economy
- Successful claim
Joana M
Verified | Jul 23, 2024Ponta Delgada-Boston
Economy
Technical problems
Flight number S40225 was scheduled to take off at 17:55 on July 20, 2024 from the airport Joao Paulo II located in Ponta Delgada Azores bound for Boston, Massachusetts USA. After we went through security and our passports were stamped, we proceeded to the boarding area. At around 18:00 or so, over the paging system a few announcements were made that the flight was delayed; first it was delayed by 5 minutes, then an hour, then 15 minutes, then another hour and finally they announced that for technical issues the flight was being cancelled. They informed us we needed to look for night accommodations and transportation to where we planned to spend the night. No vouchers were offered, but they did provide us with a brochure regarding their meager meal and bed reimbursement policy. By then, finding lodge was a great challenge. A family friend in a town located about 40 minutes or so from the airport offered to have me stay overnight. Finding transportation was a nightmare. Eventually I made it to this house. It was close to 1:30am by the time I reached this house. The replacement flight had originally been rescheduled for July 21, 2024 at 19:00, but it took off at 20:21pm.- Ponta Delgada-Boston
- Economy
Laura D
Verified | Jul 22, 2024Ponta Delgada-Zurich
Economy
Unknown
I didn't manage to catch the afternoon connection (due to delay of the first flight) and had to spend the night in Lisbon waiting for the next morning flight. I arrived in ZΓΌrich on 4.12.2024 at 12:40 pm (was scheduled for 3.12.2024 at 10:45 pm) The airline didn't provide any vouchers or support in terms of food or accommodation- Ponta Delgada-Zurich
- Economy
Jacob N
Verified | Jun 6, 2024Kelowna-Lajes (terceira Island)
Economy
Successful claim
Unknown
We were traveling with 4 small children and occured unexpected costs while waiting in the Toronto airport- Kelowna-Lajes (terceira Island)
- Economy
- Successful claim
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