Brussels Airlines complaints: comments, page 3
127 comments
Martin M
Verified | Jan 12, 2025
Malaga-Brussels
Economy
No reason given
The notification for the cancelled flight was received at around 10h30 for the 15h35 flight. No reason was given for the cancellation. While there was weather at destination, other flights operated and the airport was open. We did not go to the airport, which would have been very much out of the way, to receive the vouchers, and instead booked a hotel night directly. We were rebooked on a flight leaving the day after, arrived at 17h45 the day after, meaning approximately 23 hours after the originally planned arrival time.
- Malaga-Brussels
- Economy
Alina Leoni P
Verified | Jan 8, 2025Zurich-New York
Economy
Successful claim
No reason given
There were 3 delay information in advance (24h before) and when I landed in Brussels i got the message that the flight was cancelled (1h before the flight). I had to go find my luggage cause no one knew where it was and stand in line to get another flight and hotel since the flight was the next day. It all took over 4 hours. I missed work in NYC and therefore will not get paid. I arrived in NYC 24h later.- Zurich-New York
- Economy
- Successful claim
Nicole X
Verified | Jan 5, 2025Brussels-Sao Paulo
Economy
No reason given
This was the message i sent the airline when i contacted them on the 31/12/2024 no response yet. Due to a delay of the first flight that was supposed to leave Brussels Airport(BRU) on the 21/12/2024 at 07:20 AM I ended up losing my connecting flight in Rome airport(FCO) going to Brasil Guarulhos airport (GRU) I should have landed in Brasil the very same day 21/12/2024 at 20:00 PM but instead because of this delay I only landed at my final destination on the next day 22/12/2024 at 6:00 AM more or less 10 hours after the time I supposed to land when I booked my trip and I also was left basically all day inside the airport waiting for flights without any sort of compensation any word or help from the airline it self for example only in Rome airport (FCO) I waited over 6 hours and not even a voucher for food or drink when reallocating me to another flight they didnβt even take in consideration that I had paid for a seat with more space in the previous flight from when I booked my trip so they just gave me any random seat without good space therefore based on the EU Regulation (EC) No. 261/2004 I hope to be compensated accordingly for all the inconvenience- Brussels-Sao Paulo
- Economy
Yusto A
Verified | Jan 4, 2025Nairobi-Newark
Economy
Jan 3rd 2025, At around 9:30 I lined up and was checking in when I got bumped over to a different counter and I was told that the flight was overbooked and there was nothing they would do for the overbooking. Stayed until flight left then they got two of us a hotel and booked us on Kenya airways leaving at 14:10 on 4th January to New York. My flight with Brussels was to go to Newark Airport in New Jersey.
- Nairobi-Newark
- Economy
Jeanne D
Verified | Jan 4, 2025Brussels-New York
Economy
Successful claim
No reason given
Flight SN501, due to leave BRU on December 29 at 10.35am, was delayed until 5:30pm and then finally left at 7pm. I waited at the airport all day, receiving a voucher from SN of β¬15 to purchase food and beverages.- Brussels-New York
- Economy
- Successful claim
Kombele G
Verified | Dec 31, 2025Banjul-New York
Economy
Successful claim
No reason given
No they told me to do it online like they don't care. I've reached at 5 didn't leave the airport till 6:00pm it got me tired that I got sick. Worst experience I ever had. If I knew I was going to be at Brussels for 10 hours I would never booked the ticket.- Banjul-New York
- Economy
- Successful claim
Nicolas T
Verified | Dec 30, 2025Brussels-New York
Economy
No reason given
The flight took off at 2.27pm instead of 10.35am and could not make up for lost time in the air. Causing me to have to wait 5 hours at the airport. Ps I never received the 10 euros voucher to use in the terminal. Airline mention it was because the plane left jfk late so it would be there late. I arrived at the final destination jfk at 4.48pm- Brussels-New York
- Economy
Melvin S
Verified | Dec 29, 2025Freetown-New York
Economy
Successful claim
No reason given
My initial flight was scheduled to depart Brussels 10:35 am to JFK. I received an email that due to disruption it had been delayed. I am tired, worried because I need to get to New York today in time to attend to an urgent matter tomorrow. As it seems now, I wonβt get to NY until 10:00pm. I am overwhelmed, stress and feeling jet lagged.- Freetown-New York
- Economy
- Successful claim
Gerald D
Verified | Nov 16, 2024Schonefeld-Brussels
Economy
Successful claim
No reason given
The day before the flight they rebooked me on a series of flights that would have me arriving in Brussels at 10:35 pm, hours later than scheduled. I had work that evening, I had to perform at a concert in Antwerpen at 9 pm so this would be too late for me so I booked a train ticket. I tried use their online link to cancel the rebooking and the website was not working and I could not do so. I tried this on multiple browsers. I wrote the airline and explained all of this, they apologized but offered no compensation.- Schonefeld-Brussels
- Economy
- Successful claim
Gail J
Verified | Nov 1, 2024London-Ljubljana
Economy
Problems at airport
Arrived in Brussels at 14.45 therefore missing connecting flight due at 14.15. No help from anybody on the plane. Eventually got to service desk of brussels airlines who told us there were no more flights from brussels to ljubljana until weds 02/10/24. We were offered a flight to frankfurt that evening which we had no choice but to accept. We had to pay 20β¬ for a taxi to go to hotel provided by brussels airlines in frankfurt. Following morning we had to get shuttle back to frankfurt airport at 06.30 to catch a flight to ljubljana . This landed in ljubljana at 12.00. We missed the boat trip we had booked on this day 01/10/24 as we were too late to catch it. Total delay from landing in brussels on 30/09/24 to being in ljubljana on 01/10/24 was 22 hours. As this was only a short city break, losing almost a total day was, I feel, due for compensation- London-Ljubljana
- Economy
Sabine D
Verified | Oct 25, 2024Edinburgh-Brussels
Economy
Successful claim
Strike
Strike at Brussels airport caused cancellation of all flights and added a last minute night hotel and expenses in Edinburgh Scotland Flight delayed exactly 24 hrs. Caused my being unable to visit my 93 yr old mother where we had planned/booked hotel for 2 nights.- Edinburgh-Brussels
- Economy
- Successful claim
Julita P
Verified | Oct 17, 2024Madrid-Entebbe
Economy
No reason given
This is not about a delayed flight. It is about a luggage that did not arrive until the return flight from Enntebe to Spain. Therefore, we had to travel without any personal items (which we could not buy anyhow, because it was an organized trip with no special stops for shopping). It were 12 days awaiting for a bag. THe whole trip without anything (luckily the ladies from the group made it possible for me to have few clothes at least make an enjoyable trip anyhow)- Madrid-Entebbe
- Economy
Maria Pilar C
Verified | Oct 8, 2024Naples-Brussels
Economy
Strike
I have attached my claim to the airline. They said that it is a force majeure and there is no right for compensation. I attach ehre the response. They only refund expenses of duty of care, but I believe I have the right to compensation, as i was notified just 4 days in advance and my new flight arrived more than 18 hours afterwards- Naples-Brussels
- Economy
Lisa W
Verified | Oct 6, 2024London-Ljubljana
Economy
Successful claim
No reason given
The flight from Heathrow was already running late. Then for some unknown reason 7 more passengers were allowed onto the plane, a little while after, as we were preparing for flight, these people were asked to leave the plane. It seems that they were members of airline crew. This obviously took time. When we arrived in Brussels, we were informed that our connecting flight to Ljubliana had gone and there were no other flights for that day or the next.- London-Ljubljana
- Economy
- Successful claim
Gail J
Verified | Oct 5, 2024London-Ljubljana
Economy
No reason given
Delay from lhr to bru (sn 2094)coming in over half hour late caused us to miss the ljubljana connection due to take off at 14.15 (sn 3343). No other flight to ljubljana from brussels offered as none due until weds 3rd. Offered flight to frankfurt with flight on to ljubljana on morning of 1st oct. Arrived ljubljana from frankfurt late morning. (Lh1458) Total delay took approx 22 hours. Being 2 type 1 diabetics age over 60 we had no choice but accept the alternative flight offer. Trip on river we had booked was lost due to our late arrival. Cost Β£45. Booked by phone.- London-Ljubljana
- Economy
Annette E
Verified | Oct 4, 2024Brussels-Banjul
Economy
Successful claim
Technical problems
We had already boarded the plane on the 27th when we were told that the plane could not leave because of a technical issue. We had to wait until around 17h30 when the issue was resolved and we could reboard the plane and leave after 18h00. We arrived at home at 2.30am on the 28th September 2024 after the landing in Banjul was delayed for more than 30min due to a storm.- Brussels-Banjul
- Economy
- Successful claim
Annette E
Verified | Oct 4, 2024Banjul-Brussels
Economy
Successful claim
Technical problems
We were informed about the delay around noon on the 18th September. We were rebooked on RAM flight leaving Banjul at 2.30am on teh 19th September and flew to Casablanca where we had 6.5h transit time before flying to Brussels. We had booked several appointments on the 19th which we had to cancel at the last minute. Also the car rental had to be cancelled and rebooked and we don't know if we will get refund for the cancellation. We arrived at 5pm instead of 5am on the 19th September 2024- Banjul-Brussels
- Economy
- Successful claim
Andrew L
Verified | Sep 24, 2024Entebbe-London
Economy
Refused To board at Entebbe International Airport Uganda
I booked ticket (reference number PZOTEF) for my relative and the ticket had two connecting stops and she did not have visa for the second stop as per the new requirement. The flight was run by two airline (Swiss Air and Brussels) managed by Brussels. I bought a new ticket (Reference numberJK9TOB) (brussel to London) so that her journey is now Uganda-Brussel-London. She was still refused to board. The lady that was checking her in was asking for over 600 dollars for connecting flight something I refused as it was so expensive hence why I went ahead and got one from the agent I bought the first one. When I made contacts, everyone is running away from responsibility! I contacted Brussels, they told me I contact Swiss cos it was them that issued the ticket. I contacted Swiss Air and they told me I need to contact the agent I bought the ticket from and yet when I contacted the agent (Go To Gate), they said the airline were the one to make the changes since all the tickets were bought in time for the boarding. As a result, I had to buy another ticket at the cost of Β£1086 for the person to travel.- Entebbe-London
- Economy
Hawanatu C
Verified | Sep 19, 2024Freetown-Stockholm
Economy
min baggage kunde inte hittas
Hey, I am writing about my delayed or not found baggage. I have my main luggage which is 23 kl and my hand luggage. When I arrived at Arlanda they were nowhere to be found, and I made a report at once. I got an email this morning stating that one of the bags has been found when I called your customer service I was told that they were only able to find the hand luggage and after that brussels closed the case and he has asked them to open an enquire for the other luggage and this made pissed off so badly, how would an airline closed a case that has not been resolved which means my luggage was not a priority from the beginning. Like said, I have food stuff as well as other things that are very costly inside my bag and I hope Brussels make the effort to get it back to me. Baggage tag number. 0082120133-0082120270- Freetown-Stockholm
- Economy
- Desired solution
Refund
Yu Yeun L
Verified | Sep 18, 2024Florence-London
Economy
No reason given
They say itβs because of the weather, but no other flights were cancelled other than Brussels, when I checked that day. I want to check what happened and why it was cancelled. And why didnβt they informed it with that weather reason in the first place.- Florence-London
- Economy
Gerd H
Verified | Sep 13, 2024Brussels-Bilbao
Economy
Influence by other flights
The airline refused compensation and claimed force majeur, as the flight was cancelled due to weather conditions (see attached). However, that was clearly not the case, as the weather conditions were only bad much earlier in the morning but at the scheduled time of departure (11.00am) the weather conditions were perfectly normal again. Numerous other flights were departing and arriving around the time when our flight was scheduled (11am), including the arrival of the plane that was foreseen for our flight to Bilbao (as checked on Flightradar). Notably, Brussels Airlines staff at the check-in gate assured all passengers after the cancellation that compensation could be claimed, so the later refusal of the airline came as a real surprise. The airline offered a subsitute flight via Madrid for the next day, resulting in our arrival at the final destination in Suances with a delay of more than 24 hours. This led to the loss of one night for our hotel reservation in Suances (invoice attached) and the cancellation without compensation of a car rental at Bilbao airport (also attached).- Brussels-Bilbao
- Economy
Manuel M
Verified | Sep 3, 2024Porto-Hamburg
Economy
Successful claim
Unknown
Due to flight delay, I only reach 3rd September at Hamburg, Iβve lost the all the meetings I had scheduled during entire morning of 3rd September and part of afternoon. Iβm traveling in work to attend the exhibition SMM and because of the delay the stand of my company is with no one to attend visitors. The investment was more than 15000euro for this exhibition. Since both flights were from the same company, the flight but-ham on the 2nd could have wait for me β¦- Porto-Hamburg
- Economy
- Successful claim
Aram D
Verified | Aug 10, 2024Brussels-Rome
Economy
Technical problems
After a delay of three hours from the scheduled time of take-off, the maintenance team tried repeatedly to repair the malfunction to no avail. Then they decided to cancel the flight and booked another flight for us late the next day. We arrived in Rome at sunset, and it was another wasted day for me and my friend.- Brussels-Rome
- Economy
Benedicta T
Verified | Aug 5, 2024Bologna-Brussels
Economy
Successful claim
No reason given
I was scheduld for this flight which was authomatically cancelled and rescheduled for the next following day. I had a business meeting which I couldn't meet up with due to the cancellation and rescheduling. and please I'm asking to be compensated for it.- Bologna-Brussels
- Economy
- Successful claim
Abdulrizak Hudow H
Verified | Jul 15, 2024Nairobi-Frankfurt
Economy
No reason given
My flight from Nairobi was delayed and I missed my connecting flight.I was rebooked to another flight the next day.- Nairobi-Frankfurt
- Economy
Sieghart M
Verified | Jul 11, 2024Brussels-Madrid
Economy
No reason given
Huge delay and no decent explanation. After more than 3 hours, they gave us a voucher of 7 eur (via boarding pass they said) but ZERO shops were still open, which was torture so I had to eat and drink Candy and coke from vending machine- Brussels-Madrid
- Economy
Ovidiu M
Verified | Jun 30, 2024Brussels-Iasi
Economy
Successful claim
Unknown
The flight was initially delayed for about 3 hours, but we were told that the flight will be next morning around 8:30, so a delay of around 10 hours. We received a voucher for a night to stay at one hotel in Vienna but the transport from the airport to the hotel was not covered.- Brussels-Iasi
- Economy
- Successful claim
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