Etihad Airways complaints: comments, page 3

Anonymous member

Verified | Jun 3, 2026

Abu Dhabi-Bangkok

Economy

BAG NOT FOUND ON BANGKOK AIRPORT

My bag haven't been found on my arrival. i'had to go to hua hin with nothing for change and wash after very long travel from Paris-abu dhabi-bangkok.

Overall

Bagage service
food

Abu Dhabi-Bangkok
Economy

Loss: €450
Desired solution

Mandarina N

Verified | May 28, 2026

Nairobi-Boston

Economy

Flight was rescheduled by the airline from my initial original flight, the new flight time increased the layover period to over 24 hours in Abudhabi, which is against the law that requires reschedules to be within a reasonable time frame. this new layover now required me to get a visa that no one informed me about. At the airport on day of travel, i was denied boarding and no alternative flight was given. The airline marked it as a no show and cancelled all my other flights. since i had an important meeting to attend, i tried for 48 hours to get a reschedule, calling and sending emails. finally was asked to pay an extra 630$ to get a new flight. i lost 2 days of meetings and very emotionally stressed after fighting to get a flight with the airline

Nairobi-Boston
Economy

Shagufta B

Verified | May 22, 2026

Abu Dhabi-London

Economy

Claim escalated to airline

We came from Pakistan, on flight I become sick as I was about to board the plane. I was advised that I cannot take this flight due to illness and was given the next flight available which was more than 6 hours later.

Abu Dhabi-London
Economy
Claim escalated to airline

Ansar M

Verified | May 21, 2026

Abu Dhabi-London

Economy

Claim escalated to airline

Other passengers went sick they not allowed me boarding and changed flight more than 6 hours delayed next flight

Abu Dhabi-London
Economy
Claim escalated to airline

Anonymous member

Verified | May 19, 2026

Economy

Complaint Regarding Repeated Flight Rescheduling, Travel Disruption, Cancellation Request, and Delay in Refund Confirmation for Booking Reference Number 7VQP52

I am writing to raise a formal complaint regarding the repeated rescheduling of my flight booking and the lack of clarity regarding my refund status. Booking Reference Number: 7VQP52 Passenger Name: Praveen Kumar I had originally booked my flight from Muscat to Jaipur via Abu Dhabi for travel on 25 May 2026. Later, the flight was rescheduled to 26 May 2026, which I accepted considering the circumstances. However, the flight has now been rescheduled again to 1 June 2026 without providing a suitable alternative. Unfortunately, I cannot travel on 1 June 2026, as I must reach Jaipur by 26 May 2026. Due to this inconvenience caused by repeated schedule changes, I requested cancellation of the ticket. Despite this, I have still not received: Clear confirmation regarding the cancellation status Proper information about my refund eligibility Expected refund processing timeline This situation has caused significant inconvenience, uncertainty, and disruption to my travel plans. I kindly request your team to urgently review my case and provide: Written confirmation of ticket cancellation Full refund details and expected processing time Immediate resolution of this matter I expect a prompt response and resolution at the earliest possible time. Regards, Praveen Kumar

Economy

Desired solution

Refund

Orestis E

Verified | May 18, 2026

Male-Geneva

Economy

Successful claim

No reason given

Both EY379 (MLE→AUH, 1 Mar) and EY145 (AUH→GVA, 2 Mar) cancelled due to UAE airspace closure. My family of four — including two children aged 6 and 2 — was stranded in the Maldives with no assistance from Etihad. We were forced to independently arrange emergency alternative flights and accommodation at a total out-of-pocket cost of approximately USD 9,633. Etihad has since refunded the non used tickets (CHF 1'460.80) but has ignored all requests for reimbursement of duty-of-care expenses despite formal claims submitted on 29 March and 13 May 2026.

Male-Geneva
Economy
Successful claim

Birute A

Verified | May 18, 2026

Abu Dhabi-Warsaw

Economy

Request for Refund and Compensation

Dear Etihad Airways, We submitted all required documents for our puppy on time and waited for the payment/confirmation link from your side. Unfortunately, the link was not sent before departure, therefore we were unable to complete the pet booking and could not board our flight. Because of this situation, we had to change our tickets and purchase new travel arrangements for the next day. We also incurred additional transfer expenses. We kindly request reimbursement for: * the changed/new flight tickets, * transfer expenses, * and all additional costs caused by this delay from your side. Supporting documents and receipts can be provided upon request. Kind regards, Birute Aleksandraviciute Booking reference: 95GOCR

Abu Dhabi-Warsaw
Economy

Loss: €1712
Desired solution

Refund

Praveen S

Verified | May 12, 2026

Mumbai-Manchester

Economy

My flight was delayed from Mumbai by 40 minutes, arrival was to be at 1300 and departure from Abu Dhabi was to be 1400 by the time I arrived at the gate there were support calling Manchester so I made myself known to them and they tried to get me along with 2 others ( elderly couple) but was denied the flight said the gate is closed and was directed to the transfer desk to make arrangements for the next flight, I was given an option for the next flight which was on the 10th May at 02:00 am , I had no choice but to accept that flight, I was given vouchers for meal and a lodging for a couple of hours before I could board into the flight at 02:00 am on the 10th which was about 11 hours of waiting

Mumbai-Manchester
Economy

Rami C

Verified | May 11, 2026

Tel-aviv-Tokyo

Economy

decieving the customer by charging wrong price

i needed to reschedule my flight 3 days after my booking. When i did it, i found out that the ticket price went down dramatically. Instead of getting the fare difference of my bahalf, the company charged me 100 dollar more for fare difference. I called shojaa - supervisor of the call center of etihad in abu dabbi. he exapinend that the system works in a way that it calculate only the original price for the customer, no matter if the price goes down. btw, after checking i found out that if the price does increase, their system konws very well how to charge more. I asked him for at least little compansation as this is not failr and that not how to make a business. no body in the customer servie really cared about it and no one tried to compansate me. i'm not going to book again in this company ever!!!!

Overall

upon rescheduling charge me fare difference eventhough the price went down dramatically. Customer service didn't want to fix that bug in their system and charge me extra money instead of retruning me the money.

Tel-aviv-Tokyo
Economy

Loss: €1500
Desired solution

Siarhei S

Verified | May 3, 2026

Kuala Lumpur-Moscow

Economy

Claim escalated to airline

No reason given

Short case summary: My Etihad flight EY489 from Kuala Lumpur was heavily delayed due to technical reasons. Because of this disruption I incurred documented extra expenses totalling 56,188 RUB (meals, hotel, alternative transport, missed train, etc.). These costs are confirmed by 17 receipts and an official Duty Manager letter dated 12 Jan 2026. Etihad opened an internal case (Case ID 2020315897, ref. 2602065139872). For several months Etihad has only been offering vouchers/credits instead of cash reimbursement, despite my repeated written rejections of all voucher offers. I have clearly requested cash reimbursement of 56,188 RUB and referred Etihad to their liability under the Montreal Convention 1999 (Article 19). In my final letter I set a deadline of 29 April 2026; Etihad then closed my case again without deciding on the documented cash claim. In this form I am uploading: - Key screenshots of my email correspondence with Etihad (voucher offers + my rejections + final demand), and - Some of the main supporting documents (Duty Manager letter, tickets, receipts, screenshots from Etihad’s case portal). If needed, I can provide the **full email thread and all 17 receipts** separately by email or in a single PDF file.

Kuala Lumpur-Moscow
Economy
Claim escalated to airline

Angela L

Verified | May 2, 2026

London-Colombo

Economy

Refund delays and poor customer service

I had to cancel due to the war/work. I was told the refund would take up to 21 working days to process which seems a lot when the money is taken instantly when you book. However I accepted they must be busy with the evolving situation. However the refund never came. I chased just before 21 working days and was told it would be definitely within that time so I waited. After the timeframe passed I tried again over the course of a couple of weeks and was just fobbed off with completely different info ranging from there was a technical issue, to the refund had been processed to it was actually 45 days. I informed Etihad the delay in refunding over £3000 was causing difficulty and they advised I raised a complaint to expedite the case which I did. Still nothing has happened. I’m just constantly being placated on the phone while nothing actually happens. It’s clear they just keep the money for as long as possible. Out of all the people I spoke to only 1 actually did anything to help, the rest just seemed to be reading from a script. All as I’m told is I’ll get a refund at some point I was so excited to fly with Etihad for the first time as I’ve heard their planes are great. Unfortunately the customer service seems appalling and I won’t be booking with them again.

London-Colombo
Economy

Loss: €3000
Desired solution

Refund

Arya U

Verified | Apr 30, 2026

Kochi-Frankfurt

Economy

Problems at airport

I want to explain the situation clearly. My flight with Etihad was cancelled last month because of the war situation. Instead of refunding the money, the airline automatically converted the ticket amount into a travel voucher. However, I did not agree to this voucher and I do not want to use it for a future flight. Since the cancellation was made by the airline, I have the right to request a full refund to my original payment method. So now, I am contacting Etihad and requesting them to return the money instead of keeping it as credit. That’s the current situation.

Kochi-Frankfurt
Economy

P C

Verified | Apr 30, 2026

Manchester-Abu Dhabi

Economy

AWFUL Experience will never fly Etihad again

Before the trouble in the middle east we paid for 4 seats (outward and return) so that we could sit together as family on the plane. When then trouble in the middle east started our flight was cancelled, so we asked for a refund for the seats. Our travel agent got. refund on the package but we got NO REFUND on the seats

Overall

Paid for seats on a flight that never took off
nothing

Manchester-Abu Dhabi
Economy

Loss: €600
Desired solution

Refund

Pauline And Brian W

Verified | Apr 26, 2026

Phuket-London

Economy

No reason given

If we had cancelled our flight two hours before we were supposed to go then rescheduled it for the next day on the 9th of March then again cancelled it a couple of hours before we was to go then the next day we got an email saying that they cannot accommodate us on the flight and that we’ve got to find alternative accommodation and they was going to give us a process our refund which we’ve never got. We have written to them loads of times and still had nothing. The thing was there was people going from where we were staying on our flight still so we can only assume that they got more money and they just didn’t want to take us because we’ve already paid? We really don’t know but they’ve just left us stranded in Thailand and it’s cost us all this money to get back.

Phuket-London
Economy

Denise L

Verified | Apr 24, 2026

Dublin-Abu Dhabi

Economy

Problems at airport

Took off at 8am on 28th February, but were redirected back to Dublin at 12 md - returning to Dublin at 4pm.

Dublin-Abu Dhabi
Economy

Vimal J

Verified | Apr 24, 2026

Kochi-Abu Dhabi

Economy

Refund issue and lack of responsibility

My flight was cancelled due to the prevailing circumstances, following which I submitted a refund request on March 7. However, when I followed up on March 27, I was informed that the refund process had not yet been initiated. Since then, I have made multiple follow-up calls but have not received any clear update regarding the status of my refund. As of today (24 April 2026), I am still being informed that there is no transaction reference or progress available, and I am being asked to wait for an additional week without any assurance that the refund will be processed within that timeframe. I kindly request you to look into this matter on priority and provide a confirmed update on the refund status at the earliest.

Overall

Refund not received

Kochi-Abu Dhabi
Economy

Desired solution

Refund

Michael L

Verified | Apr 24, 2026

Dublin-Abu Dhabi

Economy

Problems at airport

They have said they will reimburse me for the return flight from Abu Dhabi back to Dublin that was due to take place on the 8 March but have not reimbursed me for the flight on the 28 February plus I am due €131 for a bid I placed On Neighbour Free Seat on the above flight which obviously did not happen and which they charged me for

Dublin-Abu Dhabi
Economy

Peter V

Verified | Apr 18, 2026

Brussels-Colombo

Economy

Incomplete refund of trip package

Booking ref EYH278001 Booked this trip with Etihad as a package with flights and stopover Abu Dhabi. Flights were annulated and refunded but no refund for the hotel while it's not our fault that we did not show up. Mail on 3 march and reminder on 13 march with no reaction. Since this was a package and no show at the hotel was caused by annulation of flights we expect a refund of the hotelcosts asswell.

Overall

Flight annulation
None

Brussels-Colombo
Economy

Loss: €393.38
Desired solution

Refund

Nasir B

Verified | Apr 18, 2026

Stockholm-Islamabad

Economy

Problems at airport

Hi, i had booked my last year 30 june 2025 Booking reference: ZK69OD, but it's cancelled few days before travel, travel plane was 18 march to 28th April 2026. from Stockholm to Islamabad.i had requested to get alternative schedule but didn't get , they said only refund option available, i said ok refund but i need some compensation like coupon for future use too. but you help desk team said we can request only refund and for you coupon you have to contact with Etihad Airline directly but when i had contacted with Etihad airline help desk they said you can request for compensation from you agent and they have to contact with our Hub team ,but bookking.come help desk team refused to apply for compensation. They just requested refund which i got 13 April 2026 i had contacted multiple times with booking.com and Etihad.com help desk team your positive response ll be highly appreciated BR, Nasir Bashir

Stockholm-Islamabad
Economy

Russell B

Verified | Apr 15, 2026

Melbourne-Manchester

Economy

I was flying Melbourne to Manchester via Abu Dhabi, both flights are on the same booking. Flight was late getting in to Abu Dhabi so I was not allowed to board connecting flight. I was then booked on the next Etihad flight and arrived in Manchester 6 hours late. The airline representative at Abu Dhabi said I would be fairly compensated. I did receive a slice of pizza!! My wife was picking me up from Manchester and had to take a day off work to collect me due to the delay.

Melbourne-Manchester
Economy

Stephan V

Verified | Apr 14, 2026

Bangkok-Zurich

Economy

Kundenservice nicht ereichbar, kein Personal am Flughafen BKK, Webseite und Etihad APP gestört, niemand ereichbar

Dear Sir or Madam, I am writing regarding our booking (booking reference: 79ZOFJ ) for the flight from Bangkok to Zurich on March 13, 2026, with a connection in Abu Dhabi. The flight was cancelled by your airline. The alternative rebooking provided for March 14, 2026 was not usable, as the first leg was rescheduled while the connecting flight remained unchanged, making it impossible to reach the connection. Therefore, no reasonable alternative transportation was offered. Additionally, your customer service was not reachable, leaving me without any possibility to arrange a suitable alternative through your airline. I hereby request: 1. Full refund of the tickets price in the amount of CHF 534,85 Stephan Alexander Vitry + CHF 534,85 Maria Karen Vitry within 14 days ( April 04, 2026) (Has already been submitted by the travel agency in Germany that supports us) 2. Reimbursement of additional costs incurred in the amount of EUR 2042,25 (Stephan Alexander Vitry) + EUR 2042,25 (Maria Karen Vitry), for replacement flights due to your failure to provide a viable alternative connection. Please note that a connection which cannot be reached does not constitute valid rebooking. If I do not receive a response or payment within the stated period, I will proceed with further steps, including initiating a chargeback via my credit card provider and seeking legal assistance. In the appendix: 1. original tickets invoice etihad. 2. Screenshot of flight canceling and rebooking by etihad not working 3. Invoice for replacement flights Please confirm receipt of this message. Yours sincerely, Stephan Vitry Hochstr. 6 88045 Friedrichshafen s.vitry@gmx.de / +49 17645833327

Bangkok-Zurich
Economy

Loss: €4084.5
Desired solution

Refund

Expenses reimbursement

Stephan V

Verified | Apr 14, 2026

Bangkok-Zurich

Economy

schlechter Kundenservice, Webseite und Etihad App keine Erreichbarkeit,keine Erreichbarkeit oder Kontakt Vorort in Bangkok, Keine Rückmeldungen erhalten,

Bangkok-Zurich
Economy

Loss: €4084.5
Desired solution

Refund

Expenses reimbursement

Aahamed Nabeel K

Verified | Apr 13, 2026

Muscat-Hong Kong

Economy

I came all the way from Al ain , uae. From early morning to 2 pm i was travelling in a bus. More than 8 hours. Then i waited another 1 hour in que. counter person told me he mistakenly put chinese visa details instead of hong kong pre arrival information . I was shocked , i told him to resolve it. He said he cant send me another counter . There i waited more than 1 hour . Finally they told i cant travel. Now no one in the airlines is ready to communicate.

Muscat-Hong Kong
Economy

Imelda B

Verified | Apr 9, 2026

Abu Dhabi-Milano

Economy

UNACCEPTABLE CUSTOMER SERVICE

We bought a ticket for a flight ( EY79 ) for 4000 euros from abu dhabi to milan but when we arrived march 10 at the airport, we didnt have seats . We were rerouted to Zurich. I am asking a compensation about this incident and refund me the fare diffrence however they dont take responsibilty of mismanaging their bookings! Their meal onboard was terrible, with their small portion my daughter was hungry the whole trip.

Overall

mismanagement of bookings

Abu Dhabi-Milano
Economy

Desired solution

Sean L

Verified | Apr 6, 2026

Business

Chauffeur and customer service

I upgraded my economy ticket on 2/4/26 to business class. I previously put in a bid on 25/3/26 but due to recent surgeries and medical problems, I did not want to risk the bid being unsuccessful, so I purchased the ticket. I received a ticket stating my fare was "business deluxe" and the website stated that I was entitled to a chauffeur. I am enclosing evidence of this. I tried to book the chauffeur but was asked to pay so I tried to resolve this through the chat function. The employee, on chat 8190922 could not have been more unhelpful if she had tried. She refused to answer any questions and would not give me details to enable a complaint. I also phoned and received similar treatment from Sheta - he says he is a manager but I have never encountered someone who cares less about solving customer problems. Your airline sold me a ticket with a chauffeur which it then confirmed in writing and I have provided you with evidence of this twice. Three of your employees refused to honour this promise and told me that the mistake was mine and not Etihad's. This is appalling behaviour. They also wasted 2 hours of my times not answering my questions and refusing to acknowledge that I had a legitimate complaint. I am also appalled that they refuse to give details to enable me to complain and that I had to find this address myself. I need someone to call me to apologise for this. I need someone to book the chauffeur I have paid for and which has been acknowledged as something to which I am entitled by your system and I want some sort of financial compensation for the stress caused and time wasted. I have recently emigrated to Abu Dhabi and travel regularly on business and with my family I probably spend more than £30,000 pa on travel. I can use Emirates or BA. I asked your employees if they thought it was worth losing this business over refusing to honour the promise of a £30 taxi; they seemed to think it was. I am very disappointed.

Overall

Paid for chauffeur - they refused to book one
none

Business

Loss: €200
Desired solution

Other

Banibrata Bijon M

Verified | Apr 2, 2026

Vienna-Kolkata

Economy

Successful claim

Problems at airport

We went to Vienna airport, did check-in and security, and was waiting for your flight near to the gate. but it was delayed stating Abu Dhabi airport is not functioning and hence it is delayed, so we were stuck in airport for till 18.00 then they have us a voucher which I had to go and get from the Airport service carrying the baggage, My parents who are really old enough - super senior citizens 70+/65+ years of old had to suffer and went through with lot of trauma that day, since Etihad did not manage that well. They asked us to keep the receipts for taxi(s) transport. Food voucher was provided which we utilized at airport, but we were left alone and stranded in the airport like beggars, never imagined Etihad would do that, we also had some snacks but I did not keep the receipts, never mind . still I am following up for my money, they are not replying to my emails.

Vienna-Kolkata
Economy
Successful claim

Akshy A

Verified | Apr 1, 2026

Zurich-Madras

Economy

No proper customer service on both call and email for flight re-scheduling

I am writing to express my deep dissatisfaction regarding the repeated rescheduling of my flight. Due to these multiple changes, I am now at risk of missing my sister’s baby shower, which is the primary reason I specifically chose to travel on this date. This occasion is very important to me and my family, and the changes to the flight schedule have caused significant inconvenience and emotional distress. Additionally, I had already made prior travel arrangements, including booking a state-to-state bus to coordinate with the original flight timing. These arrangements are now disrupted, leading to further complications and potential financial loss.

Overall

Poor customer services, Since my visa is expiring i'm trying to reach the airline after multiple re-schedule

Zurich-Madras
Economy

Loss: €100

Jorge G

Verified | Mar 31, 2026

Madrid-Sydney

Economy

Successful claim

No reason given

Booking reference: ELW5EB Passenger name: JORGE GARCIA RODRIGUEZ Original route: Madrid- Sydney / Sydney- Madrid. Scheduled departure date: 12 March 2026, 09:45 am. Flights numbers cancelled: Etihad Airways · EY102, EY454. On March 8th, I was informed by your partner agency (Gotogate in partnership with Booking.com) that my flight scheduled for March 12th had been cancelled, with less than 14 days’ notice. Following this notification, I was only offered a refund for the unused part of the journey (AUD 700.67). At no point was I offered any alternative flight or re-routing to my final destination. Under Article 8 of Regulation (EC) No 261/2004, passengers are entitled to be offered re-routing to their final destination at the earliest opportunity. The absence of any re-routing proposal left me with no reasonable choice but to arrange my own transportation under time pressure. As a result, I was forced to purchase a replacement flight with another airline (China Eastern) at a significantly higher cost: * Etihad airways flight cost: AUD 700.67 * New flight cost: EUR 815.41 / AUD 1351 * Refund received: AUD 700.67 * Fare difference: AUD 650.33 · I therefore request reimbursement of the fare difference incurred due to the failure to provide re-routing, in accordance with Article 8 of Regulation (EC) No 261/2004. · Additionally, under Article 7 of Regulation (EC) No 261/2004, passengers are entitled to compensation of up to 600 EUR for long-haul flight cancellations notified less than 14 days prior to departure. Given that I was informed of the cancellation only four days before departure and no suitable alternative transport was offered, I hereby request compensation of 600 EUR in line with the Regulation. Due to the lack of assistance, I arrived in Sydney approximately three days later than originally scheduled, which caused significant inconvenience and disruption. In summary, I kindly request: 1. Reimbursement of the fare difference: AUD 650.33 2. Compensation of 600 EUR / AUD 995.88 under Article 7 of Regulation (EC) No 261/2004 Please find attached all relevant supporting documents, including: * Booking confirmation ETIHAD AIRWAYS FLIGHTS, ELW5EB, Customer reference: 40-826475508. * Email of Cancellation notice received via Gotogate * Receipt of the replacement flight with China Eastern Airlines, NFDDBJ, Customer reference: 40-904178058. I look forward to your response within a reasonable timeframe. Yours sincerely, JORGE GARCIA RODRIGUEZ jorgegarciarod7@gmail.com +61 422 895 816

Madrid-Sydney
Economy
Successful claim

Fabio V

Verified | Mar 31, 2026

Manila-Milano

Economy

Successful claim

Problems at airport

Dear Etihad Airways Customer Relations, I am writing to submit a formal claim regarding the cancellation of flight EY441 scheduled on 28 February from Manila to Abu Dhabi, part of my itinerary Manila – Abu Dhabi – Milan. Due to the cancellation of this flight, I was unable to reach my final destination in Milan as originally booked. Unfortunately, after our transfer to the Grand Westside Hotel in Manila that you gently provided, no information and no support was given to me. After the second night the hotel staff informed us that our stay was no longer sustained by Etihad and we had to pay on our own (so I paid an additional night at the cost of EUR 57,24). Therefore, as no suitable alternative transport was provided to allow me to complete my journey, I was forced to arrange a new flight independently in order to reach my destination. I want to highlight that the final destination I was able to reach was not Milan but Rome, since it was the only affordable flight I was able to find close to my original destination. The total cost of the replacement flight amounted to EUR 1273,45 which I had to pay personally due to the disruption. These expenses were necessary to mitigate the damages caused by the carrier’s failure to transport me to my final destination. Under the provisions of the Montreal Convention governing international air transport, I hereby request reimbursement of the additional costs incurred as a direct consequence of the cancellation of flight EY441. Please find attached the following documents in support of my claim: Boarding pass for the original Etihad itinerary Proof of cancellation or disruption Receipts and ticket for the replacement flight purchased Any additional supporting documentation Since I have only obtained the refund of the cancelled flight for a total amount of EUR 453,11, I kindly request reimbursement of EUR 878,08 corresponding to the difference of the cost of the replacement flight and the additional hotel expenses. I would appreciate your response within a reasonable time frame. Thank you for your attention to this matter. Kind regards,

Manila-Milano
Economy
Successful claim

Fnu A

Verified | Mar 30, 2026

London-Hyderabad

Economy

I had my flight on 7th March and it got delayed from morning to evening from LHR to HYDERABAD INDIA, THEY HAVE SENT me a mail that it got delayed so you can arrive on 7th evening.. I had to travel from Cardiff central to Heathrow.. As soon as I reached airport I waited till boarding started and the staff supervisor told me mam there are no seats... Flight is as scheduled but there is no seat for u... I was in shock, no. Prior mail, no calls, they made me travel all the way to airport and told me there are no seats. I tried explaining them I don't live here, I just came for my exam u should have at least mailed me first or at least picked up my call as I have been calling them from 7th morning for update... Instead the staff acted rudely especially a female supervisor. She told me you can go back all the way from London to cardiff and travel back next day evening. I didn't have anyone there I was staying in hotel.. I asked them for hotel as in this war time they should provide me hotel as it's their fault she refused and told me you can go wherever you want to... I didn't have a single penny, my card was not working and later somehow paid for the hotel at airport.. Staff was so rude and they told me it's not our fault as I repeatedly asked why didn't u inform she said, I don't know and left.. This is the way etihad provides service I never knew... I have always heard good things that's why I booked it in the first place. They gave my seat to someone else after providing me Itenary and everything making me travel... Hotel, food and next day had to wait till evening... Got delayed to reach india and loss my working days payment in office.. How much are they gonna compensate?..

London-Hyderabad
Economy

Nicklas Norup N

Verified | Mar 30, 2026

Copenhagen-Phuket

Economy

No reason given

My entire travel was cancelled from Phuket to Copenhagen. As far as I understand, the compensation is only valid on flights with origin in Europe, hence I only seek compensation for one way.

Copenhagen-Phuket
Economy

Saul M

Verified | Mar 29, 2026

Abu Dhabi-Hyderabad

Economy

Sir There Is Some Problem at My Home Therefore I Don't Board The Plane. I Have Recieve Boarding pass but suddenly my plan Was Changed I Told Service staff to cancel My Ticket But they did not help me. I don't Know How to Cancel Ticket. I asked For refund But They Don't Cancel even my Ticket. My request is this please refund my ammount.

Abu Dhabi-Hyderabad
Economy

Nour A

Verified | Mar 21, 2026

Abu Dhabi-Beirut

Economy

Successful claim

Strike

They cancelled before 1 day of our flight , the ticket price went extremely high . No alternative flights offered . Tried to contact them but no answer waited more than 50 mins waiting on the call. MEA Airline ticket for me and my parents one way for 2.2k $

Abu Dhabi-Beirut
Economy
Successful claim

Sumit Waman T

Verified | Mar 19, 2026

Mumbai-Tenerife

Economy

I lost my laugage one month before but I couldn't get any help from etihad Your procedure is too long

Mumbai-Tenerife
Economy

Islam Nabil Eid I

Verified | Mar 19, 2026

Muscat-Milano

Economy

FINANCIAL LOSS DUE TO FLIGHT RESCHEDULING

Formal Claim for Compensation – Flight Reschedule Causing Financial Loss (Booking CBGIXZ) Dear Etihad Airways Customer Relations, I am writing to formally lodge a compensation claim regarding a significant involuntary change to my booking (Reference: CBGIXZ). My original travel date was March 24, 2026, from Muscat to Milan. However, I was notified that my flight was rescheduled to March 26, 2026, resulting in a delay of more than 48 hours. This disruption caused me direct financial losses, as I had arranged non-refundable bookings based on the original itinerary, including: - A train ticket from Milan to Padova (€17.90) - A prepaid hotel reservation for two nights (€110) Additionally, I would like to request a full refund of my Etihad Airways ticket, which cost 72 Omani Riyals (equivalent to $187.73). Due to the rescheduling made by Etihad Airways, I was unable to use these bookings. The total amount claimed is approximately: €300.90 Please find attached all supporting documents: - Original and updated flight itineraries - Train ticket confirmation - Hotel booking confirmation and payment receipt I would appreciate your prompt review and a fair resolution of this matter. Sincerely, Islam Nabil Eid Ibrahim Phone: +393313333189 Email: Solmnabil3@gmail.

Overall

NOTHING SPECIFIC EVERY THING SMOOTHLY
PROFESSIONAL CABIN CREW AND COMFORTABLE SEATING

Documents ComplaintsList.phpIslam Nabil Eid

Muscat-Milano
Economy

Loss: €300.9
Desired solution

Thomas J

Verified | Mar 18, 2026

Chicago-Male

Economy

Technical problems

Our flight was delayed because of what they are calling Technical issues. After 6+ hrs they cancelled the flt saying that they had a water leak. They put us up in a hotel and said that our flt would leave tomorrow. I received an email saying that the flt was leaving at 9;30am the next day. Shortly after that it was cancelled again and we were put on a totally different airline. With that being said we paid extra for economy comfort for both flights ORD-AHU and AHU-MLE. When they rebooked us we were in economy and sitting 15 rows apart.

Chicago-Male
Economy

Jeanette P

Verified | Mar 18, 2026

Chicago-Male

Economy

Technical problems

They keep repeating themselves and going in circles with no resolution. And ruined 3 of our suitcases on the way back

Chicago-Male
Economy

Mahesh S

Verified | Mar 18, 2026

London-Madras

Economy

Problems at airport

Initial lay over was 2 hours changed to 18 hours I asked about any transit accommodation they told they cant provide and changed my schedule to next day. I was stayed in the hotel which was expensive but i was tired, food was expensive too.

London-Madras
Economy

Shubham P

Verified | Mar 15, 2026

Dubai-Delhi

Economy

On March 9, 2026 I purchased a ticket through Cleartrip OTA for travel from Dubai (XNB shuttle connection) to Abu Dhabi (AUH), with an onward flight AUH–DEL on 13 March 2026, departing at 09:10 hrs local UAE time. On 11 March 2026, I received communication from Etihad informing me that my originally booked flight had been cancelled. Etihad rebooked me — of its own accord and on its own initiative — on flight EY216 departing AUH–DEL on 13 March 2026 at 15:10 hrs, with a revised shuttle service from XNB at approximately 09:00 hrs on 13 March. I accepted this rebooking and held a confirmed PNR for EY216. I wish to place on record that I am an employed resident of the UAE. Given the security sensitivities of my employment, I had formally sought and obtained my employer's permission to leave the UAE for this travel. This makes the timeline and reliability of my confirmed departure critically important — not merely a matter of personal convenience. On the night of 12 March 2026, close to midnight, I received an email from Etihad stating that it was "not able to accommodate me on the flight due to ongoing disruption" and that a refund would be processed. At no point was an alternative flight offered to me. I must place the following facts on record with the utmost clarity: - Flight EY216 on 13 March 2026 departed as scheduled per its published itinerary. The aircraft flew. This was not a cancelled flight. - I held a confirmed PNR for EY216, rebooked by Etihad itself. - I was given effectively less than 15 hours' notice of denial, in the middle of the night, with no viable alternative or time to seek other arrangements through normal channels. - I made multiple attempts to contact Etihad by phone on 12 March 2026; the lines were engaged for extended periods. I also reached out via Etihad's official X (Twitter) handle but received only generic responses. Cleartrip, my original booking agent, confirmed on 12 March that EY216 was on schedule and showed no cancellation on their systems. What occurred on 12–13 March 2026 is not a flight cancellation. EY216 flew. What Etihad did constitutes involuntary denied boarding — the removal of a confirmed ticketed passenger from a flight that subsequently operated — which is a materially different and graver act than a cancellation. The invocation of "ongoing disruption" as justification is misconceived and legally unsustainable. The extraordinary circumstances defence is available to an airline only where it was genuinely impossible to avoid the disruption. Where the flight operated in full with other passengers, no such impossibility existed. The inescapable inference is that Etihad made a commercial decision to prioritise other passengers — presumably at higher fare classes or prices — over my confirmed lower-fare ticket. This constitutes wilful commercial discrimination, not a force majeure event. I hereby claim the following, supported by attached documentary evidence: - 4X Price Differential spent on Emergency Rebooking - Compensatin for mental harrasment and inconvenience caused including reputational stress in my employment relationship.

Dubai-Delhi
Economy

Camille P

Verified | Mar 15, 2026

Manila-Geneva

Economy

I was left alone at 2:30 morning because they made overbooking. I stayed 2 hours on the phone with them in manilla's etihad office, and they could'nt do anything for me: no other flight, no other alternative, just a refund. I am pregnant, I was exhausted, they did'nt care. I had no choice to book a flight to singapore, a hotel there, and a flight to dubai (with 12hours there) then paris, then a train to lyon and then a bus to annecy. This is just crazy. I could not add the flight proof from Manilla Singapore - please ask me by mail I'll add the proof, I cannot go back on the website now...

Manila-Geneva
Economy

Daanyaal Moinuddin D

Verified | Mar 14, 2026

Johannesburg-Jeddah

Economy

Successful claim

Problems at airport

My flight from Johannesburg to jeddah on the 8t of March as well as the return flight from dammamto Johannesburg on the 28th of March were both canceled less than 24hrs before the flight,the app kept showing that the flight was on time,but 24hrs before once check in opened it showed canceled,I've had to get another emergency flight through kenya airways which was a few days later for roughly 1600 usd,etihad airways has not responded to any of my emails but only redirected me through an Ai bot to a refund form,the refund I received was not even the full amount I paid,im not sure what rate they used to do the refund back into my account as well.the refund was short about 120usd on the base ticket,they also haven't refunded me my upgrade to business class for the Abu dhabi to jeddah flight which I purchased using points that I paid for with cash as well as used those accrued from flights,I dont need a cash refund on those,as long as they can refund all this into points in my account,thats also fine,additionally they should also take into consideration the extra amount I had to pay for an emergency flight from a different airline because of their mistake of failing to inform me well in time.

Johannesburg-Jeddah
Economy
Successful claim

Pasquale A

Verified | Mar 10, 2026

Tokyo-Rome

Economy

Problems at airport

My return flights EY801 (Tokyo Narita – Abu Dhabi) scheduled on 2 March 2026 and the connecting flight EY85 (Abu Dhabi – Rome) were cancelled by Etihad Airways due to airspace disruption in the Middle East. After receiving the cancellation notice, I attempted to contact Etihad Airways several times both by phone and through their online chat support, but I was unable to obtain any assistance or alternative travel solution. No re-routing was offered and the airline did not provide any duty of care such as hotel accommodation, vouchers, meals or transport assistance. The only communication I received from Etihad was the automated email notifying me of the flight cancellation, which I have attached. Due to urgent work commitments and the lack of assistance from the airline, I was forced to arrange my own return to Italy. I purchased replacement tickets from Tokyo to Rome with ITA Airways departing on 8 March 2026. In addition, I had to extend my hotel stay in Tokyo and cover additional transportation costs while waiting for an available return flight. All receipts and supporting documents for the replacement flights, additional accommodation and transport expenses are available and can be provided. I am therefore requesting reimbursement of the costs incurred as a direct consequence of the flight cancellation and the lack of assistance from the airline.

Tokyo-Rome
Economy

Tracy L

Verified | Mar 7, 2026

Male-Manchester

Economy

Terrible customer service by this airline

Our original flight was cancelled because of the unrest. We were booked on another flight and that too was cancelled. Now we have been told we need to cancel the booking. Ethihad has left us high and dry. We are very disappointed with the lack of customer service.

Overall

Poor customer service
There isn't one

Male-Manchester
Economy

Desired solution

Other

Fatima A

Verified | Mar 5, 2026

Madinah-Abu Dhabi

Economy

No reason given

Upon calling Etihad airlines about the delay and extra expenses, they provided two options. Either an alternate flight that didnt match the same time my family had to travel to india (in order to accompany my old parents and match the time of their indigo flight , I opted for etihad with transit option while as cheaper DIRECT flight option such as SalamAir was available) , OR asked me to travel first with updated flight they provided and then mention in etihad FEEDBACK on their website for the compunsation. And later the flight was totally canceled, so I had to book available flight which is Oman Air and was priced high, to return to muscat. Later the secondary delay was due to strike and for that, I paid from my pocket which I am not claiming here. My claim is for 27th where the cancelation was made by airlines for no reason provided.

Madinah-Abu Dhabi
Economy

Fatkur R

Verified | Feb 24, 2026

Jakarta-Bahrain

Economy

Suddenly delay without confirmation

I will go work to bahrain but when I am doing check in staff tell me there is delay without confirmation, and after that I am waiting 1 nigh in soekarno Hatta Indonesian, please be clear about this

Jakarta-Bahrain
Economy

Desired solution

Ziva A

Verified | Feb 23, 2026

Mahe-Zurich

Economy

I have created a previous claim and everything is there #584149 This claim is to add my daughter's claim as i was not able to add her as co-passenger in previous claim.

Mahe-Zurich
Economy

Mehrunnisha C

Verified | Feb 23, 2026

Mumbai-Manchester

Economy

return booked from mumbai 4/2/2026--Ey201-departing 11.05am-for connecting abu dhabi 4/2/26--EY75 at 14.00hrs. mumbai flight arrived late-abudhabi--connecting flights missed--rebooked for next day 5/2/26--19hours delay on EY73 -08.20am arriving manchester uk -12-15pm

Mumbai-Manchester
Economy

Selvaratnam T

Verified | Feb 20, 2026

Frankfurt-Colombo

Economy

immer noch kein Gutschrift bekommen.

Subject: Reminder – Denied Boarding Compensation – Passenger Receipt 86493853 Dear Sir or Madam, I am writing to follow up on my previous email regarding my denied boarding compensation. The incident occurred on 11 June 2024 due to overbooking. My Passenger Receipt Number is 86493853. I have already provided my bank details for the payment of €600.00 compensation, but I have not yet received any confirmation or response from your side. I kindly request an update on the status of my payment and would appreciate a written confirmation within the next 7 days. Thank you for your prompt attention to this matter. Yours sincerely, Thussayanthan Selvaratnam Gesendet: Montag, 13. Oktober 2025, 23:07 Von: dushy@web.de An: info@etihad.com Betreff: Denied Boarding Comp REF mfg Thussayanthan

Overall

Verbindung Flug over Booking

Frankfurt-Colombo
Economy

Loss: €600
Desired solution

Peter John L

Verified | Feb 20, 2026

London-Melbourne

Economy

Claim escalated to airline

Yes Etihad states that personal items such as watches and jewellery should not be put in checked luggage and I was supposed to carry it on but I checked it in with my suitcase not thinking as my wife flew a couple of days before hand and had a shoulder replacement and couldn’t carry the bag however in the bag was two pairs of brand-new shoes, a brand-new coat with my Bulgari glasses in the pocket and the brand-new shoes and the coat were purchased the day before my wife left from my daughter and the receipts are in the bags that are in the bag that went missing so therefore I got copies of my daughter’s Visa card to show that she had purchased them at selfridges then Etihad came back and said that we need the original receipts got a copy of the Visa card but I can’t win. The receipts were in the bag with the items and it went missing. It never arrived on my flight.

London-Melbourne
Economy
Claim escalated to airline

Mohamed R

Verified | Feb 20, 2026

Abu Dhabi-Kochi

Economy

Worst customer service and worst baggage service

I lost my money ten thousand indian rupees which I kept in bag and I locked it but the baggage team break the lock and took I missed it

Overall

Poor baggage service I lost ten thousand indian rupees which I kept inside the bag and locked it. But someone broken my lock and took it

Abu Dhabi-Kochi
Economy

Loss: €5000
Desired solution

Other