Gulf Air complaints: comments, page 2
94 comments
Harish M
Verified | Oct 31, 2025
Bangalore-Jeddah
Economy
Technical problems
Once arrived bangalore airport they told flight delay. After reach Bahrain airport my actual flight miss. Airport not provided any hotel.
- Bangalore-Jeddah
- Economy
Abdul Bari K
Verified | Oct 1, 2025Kuwait-Jeddah
Economy
Problems caused to passengers by Gulf Air staffs
Problems caused to passengers by Gulf Air staffs My name Abdul Bari Kaleel Ahmed, my falconflyer # 17460910, I mostly choose Gulf Air for travel, also I recommended my relatives, friends and co-workers to book their tickets in Gulf Air. However, before few days the behavior of the staffs in Kuwait and Jeddah was extremely uncomfortable. 1. On 03.09.2025 around 4:45 am, I boarded at the Gulf Air (GF212) counter at Kuwait Intl. Airport to travel from Kuwait to Jeddah via Bahrain. I had a suitcase weighing 5 kg and a travel bag weighing 7 kg. Since I have Ihram clothes for Umrah in suitcase, I took the suitcase in my hand. I put the travel bag in the luggage; The staff told me that the travel bag is not allowed in the luggage. She said to change it into a carton box. I spent two dinars and changed it into a new carton box and put it in the luggage. However, none of the passengers who came to Jeddah from India were told anything like this at the airport. They did not change the travel bags to carton boxes. Even when I returned, they agreed to put the travel bag in the luggage at Jeddah airport. I do not know why they behaved like this only in Kuwait. We want to know which airport staff behaved properly. In Kuwait, India, or Jeddah. It has caused mental stress and additional expenses during the journey. What is the action to be taken for this? 2. On 06.09.2025 around 11:00 am, I boarded at the Gulf Air (GF172) counter at Jeddah Intl. Airport to travel from Jeddah to Kuwait via Bahrain. I had a suitcase weighing 8 kg and a travel bag weighing 8 kg. I have a tourist visa, I purchased Zamzam water for 12.5 riyals after performing the holy Umrah. when boarding, the staff told me that, the Only those traveling on an Umrah visa are allowed to carry Zamzam water and not allowed Zamzam water even if performed Umrah on a tourist visa, they completely refused to put it in my luggage also. That time Iβm unable to carry the holy water that had bought for money or sell it to others, I gave it to the airport cleaner as a gift, and I returned to Kuwait without Zamzam Water. If only those with Umrah visas were allowed to carry Zamzam water for free, why would they not allowed others to carry it in their luggage within the allowed weight limit? Do those employees know that, how much mental pain and disappointment for passengers it was too complete Umrah and return without Zamzam water? They (staffs) will get Zamzam water easily. They should realize how much trouble others have to go through. Everyone must will be eagerly waiting to drink the holy water. I usually choose Gulf Air for travel, also I recommended my relatives, friends and co-workers to book their tickets in Gulf Air. However, the behavior of the staffs in Kuwait and Jeddah was extremely uncomfortable. Thanks, and best regards. Abdul Bari Kaleel Ahmed +965 9787 2482 | abkaleel@gmail.comOverall
Problems caused to passengers by Gulf Air staffs
- Kuwait-Jeddah
- Economy
Harideepak N
Verified | Sep 25, 2025Manchester-Bangalore
Economy
Technical problems
My flights actual timings are at 24th sept on 10:55, the flight in from Manchester to Bahrain, but the flight was delayed and departed at 25th September at 05:00 My connecting flight was at 25th September at 21:25 but that flight delayed to 26th September 14:05. I lost 2 days just to wait for flight.- Manchester-Bangalore
- Economy
Josh H
Verified | Sep 8, 2025Manchester-Manila
Economy
No reason given
Flight GF0004 Delay β Ruined Birthday & Lost Time with Family Flight GF 0145 was moved from sept 6 to sept 7 due to only 1 flight to manila per day from bahrain. I only had a 55 minutes layover so i didn't make it to my 2nd flight going to the philippines Dear Gulf Air Customer Service, I am writing to express my deep frustration and disappointment regarding the severe disruption caused by the delay of my flight GF0004, originally scheduled to depart from Manchester on September 6, 2025, and arrive in Manila, Philippines on September 7, 2025. Instead of arriving as planned, I was unexpectedly and involuntarily stranded in Bahrain for over 24 hoursβon my birthday. That day, September 7, was not just a date on the calendarβit was a once-a-year occasion that I had planned to spend with my family, who had gone to great lengths to prepare a surprise birthday celebration for me. Reservations were made, food was prepared, people traveled just to be thereβand it was all for nothing. I live and work in Manchester and only had a limited number of days off to visit home. I sacrificed valuable work days, spent a significant amount on travel, and most importantly, I was counting on that time with my family. Being stuck alone in transit on my birthday, with no clear communication, no empathy, and no immediate support, felt not only frustratingβit felt cruel. This delay cost me more than just a missed flightβit cost me a once-a-year moment with my loved ones that can never be replaced. The emotional toll it took on me is beyond words. I felt helpless, angry, and completely dismissed. I am therefore demanding appropriate financial compensation for the delay and the damages it causedβnot just materially, but emotionally and personally. I trust Gulf Air understands the gravity of such failures and takes responsibility for the consequences it imposes on its passengers. Please respond to this matter urgently. I expect a timely and fair resolution.- Manchester-Manila
- Economy
Mohammed Anas M
Verified | Sep 7, 2025London-Abu Dhabi
Economy
boarding on Flight GF002 from London Heathrow (LHR) on 6 September 2025.Despite holding a valid UK residence visa and being eligible for a 14 day visa on arrival in the UAE, I was refused boarding at the check in counter. The staff at the check-in counter kept me waiting for over four hours to βverify my visa status,β during which no meaningful updates, assistance, or clarification were provided. This experience was not only frustrating but also extremely distressing and inconvenient. I showed staff my current UK immigration status directly on the gov.uk website (confirming validity), and I also presented my previous UAE entry stamp (2023, stamped at Abu Dhabi airport). None of this was given proper consideration. Instead, I was told by Gulf Air staff that I should contact the UAE Embassy to obtain a visa, despite being eligible for visa on arrival under UAE immigration rules. This was a distressing and unnecessary ordeal that caused me to miss my flight and incur financial losses.
- London-Abu Dhabi
- Economy
Anonymous member
Verified | Sep 6, 2025Delhi-Bahrain
Economy
Bag damaged very bad condition
Before to submit my bag is very gud condition but when I'll arrive in bahrain And check my bag is damaged.My is very expensive & special for me.
- Delhi-Bahrain
- Economy
- Loss: β¬50
- Desired solution
Other - My bag damaged in flight
Saleekh P
Verified | Aug 29, 2025Bahrain-Dubai
Economy
Bahrain counter staff. Disrespectfully
I'm writing to express my disappointment with the airport luggage service counter staff's attitude and behavior. I had booked four flights (Dubai to Bahrain, Bahrain to Kuwait, Kuwait to Bahrain, and Bahrain to Dubai), but unfortunately missed my last flight back to Dubai. I requested someone to retrieve my luggage before boarding closed and asked the staff to keep it outside for me to collect later. They agreed. However, when I arrived at the airport, the luggage service counter staff told me to go to the checking counter to cancel and then collect my luggage, which would take 30 minutes. The checking counter staff, in turn, directed me to the luggage service counter. After a confusing and frustrating experience, the manager appeared and demanded payment, while another staff member blamed me for missing my flight. After two hours, I finally got my luggage back. I want to know what the problem was with the staff and why it took so long to release my luggage. Please investigate this incident with the staff on duty yesterday and provide an explanation.Overall
- I'm writing to express my disappointment with the airport luggage service counter staff's attitude and behavior. I had booked four flights (Dubai to Bahrain, Bahrain to Kuwait, Kuwait to Bahrain, and Bahrain to Dubai), but unfortunately missed m
- Bahrain-Dubai
- Economy
- Desired solution
Other
Chirag A
Verified | Aug 22, 2025Manchester-Mumbai
Economy
No reason given
Compensation Claim β Delayed Flight MANβBAHβBOM (20th August 2025) Dear Gulf Air Customer Relations, I was booked to travel from Manchester to Mumbai via Bahrain on 20th August 2025 under booking reference FTHBNM. My scheduled flights were: GF004 β Manchester to Bahrain, scheduled 10:55 BST β 20:00 Bahrain time. GF0056 β Bahrain to Mumbai, scheduled arrival 04:55 IST on 21st August. In reality, GF004 from Manchester was severely delayed, departing only around 15:50β16:30 BST on 20th August and landing in Bahrain at approximately 01:00 Bahrain time. My onward flight was also changed, and I was rebooked onto GF0064, which departed at 2:30 from Bahrain (Bahrain time) and arrived into Mumbai at 20:55 IST on 21st August. This resulted in an overall delay of more than 16 hours compared to my original itinerary. While I acknowledge the hotel, breakfast, and transfers provided, under UK261 passenger rights, I am entitled to financial compensation. As the journey originated in the UK and arrived over 3 hours late, I am requesting compensation of Β£520 per passenger. In addition, I had booked a 10:25 IST train from Mumbai on 21st August, deliberately allowing a margin for a reasonable 3β4 hour flight delay. However, the 16-hour disruption made it impossible to use this connection, wasting further time and money to reach my final destination. I therefore also had to book another train to reach my final destination and when I asked for further assistance regarding this mumbai GULF AIR team denied everything without even listening to my whole story and when i asked for the flight delay confirmation letter for the Flight they denied that request as well. And therefore, I request you to refund the train booking amount as well which was 1560 INR. Please confirm receipt of this claim, provide a case reference number, and advise how Gulf Air intends to process both the UK261 compensation and the reimbursement for my missed onward journey. I would also appreciate a written delay confirmation letter listing the scheduled and actual timings. Regards, Chirag Arora FTHBNM- Manchester-Mumbai
- Economy
Yunhui M
Verified | Aug 11, 2025Manchester-Guangzhou
Economy
I am filing a compensation claim due to being unfairly denied boarding on flight GF004 operated by Gulf Air on 2nd July 2025, from Manchester (MAN)to Bahrain (BAH). According to Gulf Airβs official website, the check-in counter closes 60 minutes before departure. The scheduled departure of my flight was 10:55 AM, and I arrived at the check-in area at approximately 09:28 AM, which was 85 minutes before departure, well within the stated check-in window. However, upon arrival, I discovered that the check-in counter had already closed. Staff on site refused to assist me and did not provide any alternative solution. I later contacted Gulf Air via email, and they responded on 28th July 2025, admitting in writing that I was refused check-in because the desk was already closed before I arrived. This directly contradicts their official policy of a 60-minute cutoff and demonstrates a failure on their part to uphold their own boarding procedures. The refusal was not due to my lateness, but due to their staff closing the check-in counter too early, 25 minutes ahead of the published deadline. The airline also admitted that the flight departed with many empty seats, meaning I could have easily boarded had the check-in been handled correctly. As a result, I incurred financial loss, emotional stress, and severe disruption to my travel plans, none of which were caused by my own actions. I believe I am eligible for compensation under EU Regulation 261/2004 (or its UK equivalent) for being wrongfully denied boarding through no fault of my own. I have attached the email from Gulf Air acknowledging the early closure of the check-in counter. I am seeking compensation accordingly.
- Manchester-Guangzhou
- Economy
Mohammed S
Verified | Jul 12, 2025London-Riyadh
Economy
Technical problems
It was technically problem We went inside the airplane waiting for a long time after that they asked us to come out from the airplane We been waiting for the next airplane So we got the airplane The problem is we miss the connection in Bahrain And we have to wait for another 3 hours So I miss my appointment for the following day I have to cancel to next day- London-Riyadh
- Economy
Ana Caroina M
Verified | Jul 11, 2025Economy
Luggage lost and not located
My luggage was given to Gulf air at the airport in Milan when I checked in. However the luggage was lost and remains lost to this date. The Aviapartners in Nice whom received my report of lost luggage inform me that the luggage hasn't been retrieved.- Economy
- Desired solution
Tingkun Y
Verified | Jul 8, 2025Economy
Manchester Gulf Air staff took away a puffer jacket of mine
Hello I would like to make a formal complaint regarding the Gulf Air staff involved with handling my check-in. As I highly suspect they opened my luggage without my permission and took away a puffer jacket of mine, after we finished checking in and headed for security checks. The claimed baggage codes are: GF937086 and GF937085. My mother and I were one of the last few people to check in for the GF004 10:55 Manchester to Bahrain flight, so it wonβt be very hard to spot us on the CCTV and to check if they removed clothing from my luggage or not. I am certain I had a sleeveless puffer jacket in my check-in luggage and I couldnβt find it after we got home. I had unpleasant exchanges with the people handling my check-in, but the entire time I was well within my limits. I was really disappointed as those people were the ones to instigate an argument first and started insulting me and my mother by being sacarstic. This incident have also been reported to Manchester airport. I would also like to advise the Gulf Air staff involved to take greater pride in their jobs, as they didnβt have the appropriate attitude nor the appropriate appearances to be working in the customer service industry.- Economy
- Loss: β¬130
- Desired solution
Sreenath K
Verified | Jul 2, 2025Economy
Not allowed to board gulf air to COK at Bharain Airport
I was travelling from Manchester to Cochin on 27-June-2025. While boarding the flight GF 4 from Manchester, there was an error at with my boarding pass at the gate, but the team said it was okay and that there won't be any issues at Bahrain. I reached Bahrain on time. While trying to board the flight to Cochin, GF 270 at 20:05 I was told that the flight was over booked and that I won't be able to travel. There was one staff who was trying to find flights for me but after hours and hours of talks with that staff I could not find any flights. I had booked specifically this flight as I it had only 1 hour layover so that I reach Cochin early to celebrate my birthday with my family and my daughter. I was then asked to go back and forth within the airport for tagging/retagging the baggage which I assume should have been done by the staff without my involvement. I went through too much of mental stress for hours which continued to Sunday the 29th of June 2025. The staff said that there are only 2 options, either stay in Bahrain till Sunday (29/06) and then take Sunday 8pm same flight to Cochin or take a flight on Saturday (28/06) at 2pm to Mumbai and then from Mumbai a flight to Cochin to reach Cochin on Sunday (29/06) 2 am. I had to choose the second option. With this itinerary I lost one day from my 28 days of vacation. I lost the opportunity to spend my birthday with my family, and I had to go through mental stress of being in another country without any knowledge of when I can see my loved ones. The staff gave me a compensation but that is only applicable for gulf air and that too for one year. With this experience I had, I don't think I would ever travel in Gulf air ever again. So the compensation is of no use. I need full refund of my booking. I would need at least that for the inconvenience I have had.- Economy
- Desired solution
Refund
Abdul A
Verified | Jun 19, 2025Economy
Gas Stove Glass Broken
My family was going to Hyderabad with gulf air dated 17th June 2025, when Collection the luggage and open we seen Gas Stove Glass Broken, Refer below pics. The cost of this stove is 240/SAR
- Economy
- Desired solution
Refund
Rajesh I
Verified | Jun 4, 2025Economy
Distressing experience regarding check in from gatwick
I had a distressing experience while travelling with Gulf Air on June 1st. My flight was scheduled to depart at 11:25 AM from Gatwick Airport. Upon arriving at the check-in counter around 10:30 AM, I was assisted by a lady (probably Indian judging by the language) who refused to check in my luggage due to it being overweight. There was also an gentleman (probably Indian judging by the language) present who initially informed me I could pay for the extra weight. However, the lady at the counter later told me that the airline could not accept the extra luggage under any circumstances. I explained that since I couldnβt pay the excess fee, I would throw the extra items away. At that point, both the lady and the gentleman suggested I give the items to a cleaner at the airport. While I was still deciding, I noticed the gentleman signalling to the cleaner, who took my belongings without my clear consent. I found this completely inappropriate and unprofessional. Throughout the process, I was repeatedly rushed and told I would miss the flight. However, the flight, which was supposed to depart at 11:25 AM, was significantly delayed and only took off at 12:45 PM. This false urgency added unnecessary stress to an already upsetting situation. Furthermore, I was allowed to take two cabin bags onboard, but upon boarding, I was told there was no space in the overhead bins. A stewardess instructed me to place my bags near the toilet, around seat 40 K. When we landed, I asked about my cabin luggage and was shocked to find that it had been sent to the baggage belt without my knowledge or permission. When I asked the crew why my cabin bags had been sent to the belt, they were unhelpful and responded rudely. I was especially concerned because these bags contained many valuable items. I believe this situation was poorly handled at multiple points β from misleading information at the check-in desk, to the inappropriate removal of my items, the unwarranted pressure, and the mishandling of my cabin baggage. I respectfully request that Gulf Air investigate this matter, including reviewing any available CCTV footage from the check-in area at Gatwick Airport around 10:30 AM on June 1. I would also appreciate a formal explanation and appropriate resolution.- Economy
- Loss: β¬700
Shakeer H
Verified | Apr 10, 2025Economy
Denied check in
My flight was at 10:20 pm , March 8th, 2025 ( GF 281 ) from Bengaluru . I reached at 9:30 pm to the check in counter due to medical emergency of one of our co-passenger travelling in the bus , i reached late . Even though , upon clarifying the reason for my delay and my multiple requests . they denied my check in and i have missed my flight and i have to book another flight which costs me around 2181 SAR.- Economy
- Loss: β¬251
- Desired solution
Abbas A
Verified | Apr 5, 2025Economy
I find my bag damaged when I reach Bahrain airport
My luggage bag damage the wheel broken and the bag is just bought US132.00, when seen i show the bag to airport complain office, they inform me to do complain ONLINE only, so i do the complain on same day many time calling me but nothing done till today
- Economy
- Loss: β¬120
- Desired solution
Refund
Muhammad N
Verified | Mar 17, 2025Economy
No
We had flight from Madeena to Bahrain is good then we fly from Bahrain to London is very very bad experience with your cabin crew we sit on flight and request to cabin crew if we sleep please wake me up is Ramadan so we can have bit food but he not wake me up and my wife When we wake up and see the time is late so we asked same guy to please check is still sheri time so he said two hours ago sheri time is gone I requested again please check with captain which country are we flying so we checked that time so he let you know but he not check so kept the Ramadan with out food and water 45to 50 minutes left to London I go toilet he stopped me and he said landing time I 45 minutes left no belts on no announcements any I go after I saw he let six people to go in then I said to why you let that people and gone come with other stuff and they threaten me and my wife I have four witnesses and I quit because flight and other people safety when flights landed we going out and asked the guy please call to captain I want to complain and one of the passengers have recorded and he said if you need proof Iβm with you and few others passengers is ho you take action against the cabin crew and let me know and also to let you know Iβm flying from 1992 with so many airlines more than Sixty times and first time with your airline I never ever have problems many thanks Muhammad Nazakat- Economy
Sreejith N
Verified | Feb 22, 2025Larnaca-Kochi
Economy
No reason given
At Bahrain International Airport, Gulf Air Staff booked my flight for next day around 1750 hours in Qatar Airways which will be Bahrain to Doha and Doha to Cochin, India, that will make entire trip more than 24 hours. I did check with the Gulf Air staff but they inform the claim is not available and not possible. The stay in the Bahrain Airport Hotel is very small and for a person it can become claustrophobic. Gulf Air though provided with Meals coupon but one can manage only simple meal and one bottle of water that will be 250 ML. For a person who is delayed by more than 12 hours the facilities should be provided better. The Gulf Air staff though helped out of compulsion they have been laud, had to wait for more than 3 hours to complete the process and get to alotted room in the hotel.- Larnaca-Kochi
- Economy
Sandra D
Verified | Feb 8, 2025Economy
29/12/24 Flight GF4 - GF152 Manchester to Bangkok
The original departure time was 08:35 am this was changed to 9.20pm . There was also a 12hour stopover in Bahrain, we were given a room for the night. We had booked a Hotel for 2 nights in Bangkok but with the change of timings we only had 1 night which was non refundable.- Economy
- Desired solution
Jomy P
Verified | Feb 4, 2025London-Bangalore
Economy
Technical problems
On 9/1/2025 , The flight GF006 London hethreaw to Bahrain flight got cancelled and informed just before boarding . The airline staff didnβt escalated the issue properly . One full night , I had to stay in hotel and next day , they didnβt escalated at where we have to go for getting an alternate flight . I was only going for 2 weeks and my one day is gone because of this issue . I arrived at my final destination at 05:30 in the morning on 11/1/2025 . I had 7:30 hours delay in reaching my destination because of the cancellation of the flight.- London-Bangalore
- Economy
Nand K
Verified | Jan 24, 2025Economy
They did not allow me to board in the flight
My Saudia Arabis flight was at 8.05 pm from delhi to Rome via Jedah and Riyad. I reached airport arround 5 pm. I went for check in my luggage on the Saudia airline counter. When the Saudia airline staff checked my ticket then they sent me on a different counter. They said that you need the visa of saudi while i had the Europian visa with validity till april 2024. My lay over time was 1 hr 45 min at Jedah airport still they were saying to take Saudi visa. I denied and i said that i will not pay that because if this is the rule of your airline then why not you informed me during booking anf online check in. After, one hour argument, i decided to take on arrival visa. But this time, they again denied to checkin saying that your visa expiray date is less than six months. So, i will not allow to board you. Now, they stopped me at counter and no one was entertaining my query. Atlast, all the staff left the counter said that cancel your ticket now. So, i cancelled my ticket and returned back my home. I faced mental and financial loss. So, i request if you could fight for me for the compensation. Thank you.
- Economy
- Loss: β¬600
- Desired solution
Raj K
Verified | Jan 22, 2025Economy
Denied boarding at Jeddah Airport
Hi, I want to understand, why I and my female colleague was not allowed to board our flight for Morocco, as we were not allowed to meet any gulf air supervisors and was denied a boarding pass by gulf air representative at Jeddah airport, they made me to wait for 4+ hrs and checked all our documents at airport and kept saying that they are getting the boarding pass, but exactly an hour before our flight departure they denied the boarding pass without giving us any reason, after calling the customer support we were asked to cancel the flight but that too with not full refund. We have all approvals from required embassy's with all passport visa, stamp visa and E - Visa from Morocco immigration team, all well in advance. Flight Details- KJSQQN I would like a full refund given the denial of boarding and no help at the airport.- Economy
- Loss: β¬662
- Desired solution
Binita P
Verified | Jan 18, 2025Rhodos-Mumbai
Economy
No reason given
FINAL DESTINATION WAS REACHED: 16 HOURS LATE . Airline did not inform about the flight change, they arranged a different connecting flight from Rhodes to Athens , then Athens to Bahrain, and then from Bahrain to Mumbai. It was highly inconvenient as my baby (20 months old) was with me and I had limited supply of food for him. He was very hungry and upset. It was a horrible experience (nightmare) for me.- Rhodos-Mumbai
- Economy
Salim I
Verified | Jan 5, 2025Economy
Lost baggage
My family traveled back from Dammam to Karachi on 5 Jan 2025 via Bahrain. Upon reaching to Karachi they found one bag missing which was immediately reported to baggage claim at the airport by my daughter Sarah Salim. File Ref.: KHIGF11944/05JAN25/0128GMT. Flight / Date: GF112/05JAN/GF752/05JAN. TAG No.: GF699778- Economy
- Desired solution
Suwaibah A
Verified | Dec 21, 2024London-Islamabad
Economy
No reason given
When my family and I arrived at the airport (Heathrow), we were delayed by just over two hours. When we reached Bahrain the people at the desk said due to the flight being delayed they had sent the aeroplane to Islamabad without passengers and the only options we had was to wait til Monday 5th August just after midnight was the flight to Islamabad. We were in Bahrain for 2 days when the stopover was only 1 hour. We then arrived in Islamabad on Monday rather than Saturday 3rd August.- London-Islamabad
- Economy
Alexandre L
Verified | Dec 11, 2024Paris-Muscat
Economy
Weather conditions
We took two flights with Gulf Air company from Paris to Muscat with a stopover in Bahrain on Monday 14 November 2022 (GF 566 & GF 18). Due to a delay of your first plane, we missed our connection. Without our consent, a flight was imposed on us 24 hours later, on Tuesday November 15, 2022. In addition, the hotel that was imposed on us was under construction and with a very strong noise pollution, making the stay very uncomfortable in Barhain. A full day of travel in Oman was lost, leading to the loss of a day's car rental and a night in the hotel.- Paris-Muscat
- Economy
Usama S
Verified | Dec 11, 2024Cairo-Bahrain
Economy
i am located inside the plan for 4 hours now !
we have been called to enter the plan around 3:15 am and plan supposed to take off around 4:15 and till now we didnt take off for more than four hours i got tired and cant even sleep toilets are busy all the time my travel purpose is participate in manama health exhibition and i intended to go in early flight to check our booth before first day of exhibition and now all my plan is not going to be alright
- Cairo-Bahrain
- Economy
- Desired solution
M Salman Hamd H
Verified | Dec 7, 2024Manchester-Colombo
Economy
Successful claim
Influence by other flights
The Officer In charge Gulf Air Bahrain Dear Sir, Passenger Name: MOHAMED/SALMAN HAMD MR Electronic Ticket Number: 0726694099518 Passport Details: 00005813 Date of Issue:26 September, 2024 Reservation Number:92KFVL On 04th December 2024, I was due to fly with you Gulf Air on GF - 4 flight from Manchester - UK departure destination and arrival to Sri Lanka. I would appreciate your speedy response to receipt. My flight was cancelled and delayed as a result. I was delayed from 10.25 a.m. to 13.10 p.m. to catch the Emirates flight EK 18, but was disappointed and delayed again to flight EK 20, which was scheduled to depart at 20.40 p.m. and was delayed for 19-20 hours to my final destination Colombo after transiting from Dubai to the Maldives and Sri Lanka. My final destination to Sri Lanka will be on Thursday, December 5, 2024 at 18.25, and I have attached my old and renewed tickets for your perusal. Of this complaint. I needed to arrive on time to my destination, and they stated it was not their fault, and they wanted me to file a complaint, despite the fact that I am entitled to a reimbursement for re-routing and being delayed by almost 20 hours to my final destination. I'm also entitled to assistance at the airport. I would appreciate your swift answer regarding the receipt of this complaint. Thanking youβ- Manchester-Colombo
- Economy
- Successful claim
Vivek J
Verified | Nov 11, 2024Manchester-Mumbai
Economy
Successful claim
No reason given
Whiling calling customer care, they offered me only food and Hotel stay for overnight as there is 15 hours gap in connecting flight now.- Manchester-Mumbai
- Economy
- Successful claim
Anonymous member
Verified | Nov 6, 2024Dammam-Karachi
Economy
CANCELLED, AIRLINE OFFERED ANOTHER FLIGHT NEXT DAY
ORIGIONAL FLIGHT GF 0754 WERE CANCELLED BEFORE LESS THAN 7 DAY WITH SMS WHICH UNFORTUNILITY I HAD MISSED BUT REGRATE TO SAY AIRLINES SHOULD ALSO CONVEYED CALLING ON MY CELL TO MAKE SURE TO CONFIRM MY ACCEPTANCE WHICH WAS NOT DONE AND I COULDN'T REACH ON MY WIFE'S BIRTHDAY PARTY ON ORIGIONAL SCHEDULED ARRIVAL AT KARACHI WHICH RESULTED TO MUCH STRESSED AND PERTURBED.- Dammam-Karachi
- Economy
- Desired solution
Anonymous member
Verified | Nov 5, 2024Bahrain-Karachi
Economy
CANCELLED GF 0112 ON 19 OCT 2023 AT 22.25 AT BAH
ORIGIONAL FLIGHT GF 0112 ON 19-10-23 AT 22.25 AT BAH AIRPORT HAS BEEN CANCELLED BY AIRLINES , ALTERNATELY GF 0752 ON 20-10-23 AT 1.05 WAS OFFERED AND i COULDN'T REACH ON MY WIFE BIRTHDAY AS PRE ORIGIONAL-SCHEDULE I WAS SCHEDULED TO REACH ON KARACHI ON DATE SAME DATE OCTOBER 19, 2023 WHICH WAS MY WIFE'S BIRTHDAY WHICH I MISSED A PARTY AT MY HOME WIHT FAMILY WHICH PERTURBED ME. THOUGH ALL OTHER SERVICE WAS EXCELLENT.- Bahrain-Karachi
- Economy
- Desired solution
Jamuna Rani G
Verified | Nov 5, 2024Manchester-Bangalore
Economy
Damage of my baggage
I dropped in my baggage in the Manchester airport, while I had connecting flight from Bahrain to kempegowda international airport. While I recieved my baggage in Bangalore. I could notice that my new American tourister bag is been damaged which has a lot of scratches on it. It should be either replaced or cannot be used. Also please make sure to notice the picture attached below. It was clicked right after noticing in the airport
- Manchester-Bangalore
- Economy
- Loss: β¬150
- Desired solution
Refund
Jamuna Rani G
Verified | Nov 2, 2024Manchester-Bangalore
Economy
My baggage is been damaged and trashed
I dropped my baggage on 30th of October in Manchester. While I had a connecting flight to Bahrain. And during the time I received my baggage in Bangalore international airport. Noticed noticed my new American tourist bag was damaged which is of no use now. And if you can notice in the pictures thatβs been uploaded the baggage has a lot of scratches and the picture was captured in the airport after we noticed it.
- Manchester-Bangalore
- Economy
- Loss: β¬120
- Desired solution
Afruza K
Verified | Oct 15, 2024Dhaka-London
Economy
72 years old didn't get wheelchair service.
My mum is 72 years old, she was travelling by herself with many health complications(heart disease, asthma, thyroid and spine injury). She came to visit London to see me as I got cancer and I am getting surgery. I booked the flight tickets from London through a travel agency and requested wheelchair on the ticket .The airline didn't provide any wheelchair service and ,due to their negligence, my mum struggled a lot ;she was worried whether she would safely reach her destination. After she received her boarding pass in Bangladesh airport, at about 5pm a woman came with a wheelchair to help her pass immigration and asked her to pay1000TK for the service. As this is the first time my mum was travelling by herself panicked and paid the money. my mum was told that she would be back at 7pm to help board her on the plane. My mum was waiting there till 7.30pm but nobody turned up and wasn't sure whether she missed the flight or not, so she started to walk to the gate al though she was struggling with her back pain. She didn't get wheelchair service during the rest of her journey( Bahrain Airport or London Heathrow Airport). We received my mum with crying, panicking, short of breath, and she fell sick. And her one of the luggage was broken down. I couldn't imagine the GULF AIR service would be like this. I am very disappointed for their service. My mum's return date is 21st of October, but me and my other family members are worried about her returning to Bangladesh. My mum is now traumatised by her experience and is cautious of flying with gulf Airlines. In this situation, it would be impossible to send her back to Bangladesh 21st October.- Dhaka-London
- Economy
Afruza K
Verified | Oct 6, 2024Dhaka-London
Economy
Didn't get wheelchair service although it's requested on
My mum Zahanara Khan is 72 years old traveling by herself with her heart disease, asthma and spine injury to see me as I am under cancer treatment and I am her only daughter. Her ticket was booked from London through the travel agency and a wheelchair was requested. After she got her boarding pass, someone helped her pass through immigration with a wheelchair at 5pm and took TK1000 by force and said she would help her board her plane at 7pm and left her at immigration. My mum was waiting till 7.30pm and ,as she was struggling to walk and the same time she was worried and frightened whether she missed her flights,She didn't even get wheelchair service in Bahrain Airport or London Heathrow Airport. When we picked her up she was worried, frightened, cold and shivering,almost out of breath, it's not only because of the cold weather but also due to her health issues and her negative experience due to the airline's negligence. When at the Dhaka Airport they did not allow her to put her jumper in her hand carry bag, so she had nothing to keep her warm. As I am a single mother with two children and I am going through the cancer treatment and my mum was coming here to support me and my children, but due to the misconduct of GULF AIR staff while travelling from Dhaka to London, she fell sick. she has got a return ticket but she is scared of travelling Gulf Air again. It's impossible for a 72 years old woman with lots of health issues to walk, but my mum collected her baggage and using the trolley and pushing to the exit. This is really unexpected and unacceptable behaviour from Airline staff. I wish to be compensated for her experience.- Dhaka-London
- Economy
- Desired solution
Ahlam S
Verified | Sep 30, 2024Amman-Dammam
Economy
I had reporting in Dammam airport regards My Bag broken
My carry-on Bag was broken, case reported on Dammam airport details was taken the cost is 250USA Dollars No one has communicated with me My name is Ahlam Sarhan 0505823235- Amman-Dammam
- Economy
- Desired solution
Refund
Javed I
Verified | Sep 24, 2024Manchester-Bahrain
Economy
Successful claim
Don't remember
I missed the connection in Bahrain and reached after 24 hours due to the delay here in Manchester. They did provide me the hotel stay, pick and drop from hotel but it wasted my whole day due to initial delay of almost 10+ hours from actual departure time from Manchester. I was supposed to stay with family for 18 days but that reduced to 17 days due to 24 hours delay in arrival at Multan Airport.- Manchester-Bahrain
- Economy
- Successful claim
RaphaΓ«l H
Verified | Sep 20, 2024Milano-Geneva
Economy
One of my luggae was damaged.
I travelled from milano to Geneva with my children (3) and unfortunately one of our luggage was damaged. The value of the luggage is EUR 259. Thank you- Milano-Geneva
- Economy
- Loss: β¬259
- Desired solution
Refund
Hema Divya K
Verified | Sep 13, 2024Manchester-Madras
Economy
Successful claim
Technical problems
My flight from Manchester International Airport was scheduled to depart at 9:15 AM. I arrived at the airport at 6:00 AM, in line with the recommended check-in time of three hours prior to departure. Upon arrival, I encountered a significant delay at the baggage check-in due to long queues and completed the process around 8:00 AM. After boarding, I was informed of a one-hour delay. Unfortunately, the delay extended further due to a technical issue, and passengers were kept on board for over two hours. By 11:30 AM, we were informed that engineers were still addressing the problem, and we were asked to deboard. We were provided with a Β£10 food voucher as interim compensation. After further repairs, I reboarded the flight around 2:00 PM, resulting in an overall delay of approximately 4 hours and 45 minutes.- Manchester-Madras
- Economy
- Successful claim
Navya K
Verified | Aug 23, 2024Manchester-Delhi
Economy
Successful claim
Unknown
I supposed to attend business meeting on 24th 11:00AM , Due to flight delays I had a huge loss with the business people and also I missed my brother marriage at 24th 09:00AM , Business meet and Marriage is at same place.- Manchester-Delhi
- Economy
- Successful claim
Sabarinath S
Verified | Aug 19, 2024Munich-Kochi
Economy
Unknown
My origin airport is munich international airport and destination is cochin international airport.Gulf air is the flight and i had transfer in bahrain international airport.The layover was 1 hr 45 minutes.unfortunately the flight departed from munich was late by 2 hrs and we reached bahrain by 8.45 pm. But my connection flight from bahrain to cochin departed at the right time at 8:40 pm.So I couldnβt catch the fligt to cochin.Next flight will be after 24 hrs.So we have to stay 24 hrs in bahrain .The airline company gave me hotel for stay but I need to wait in bahrain till the next flight .This caused inconvenience for me aswell as for the other passengers.So I request you to issue me the compensation for waiting 24 hrs in bahrain.- Munich-Kochi
- Economy
Zainul Abideen C
Verified | Jul 30, 2024London-Kochi
Economy
Problems at airport
Dear GULF AIR Customer Service, I am writing to formally request compensation for a recent flight delay that caused significant disruptions and hardships for me and my family. On 24/07/2024, my flight GF 2 was delayed, resulting in the cancellation of crucial appointments and meetings in India. Specifically, I had an emergency medical appointment and an important business meeting that were both missed due to the delay. This has caused considerable inconvenience and disruption to my professional and personal plans. Additionally, the delay led to unforeseen circumstances as my wife and daughter suffered from food poisoning during the journey. Both are still recovering from their illness, adding to the distress caused by the delay. Given the severity of these issues, I kindly request compensation for the flight delay as well as consideration for the additional challenges faced due to the health issues experienced by my family. I look forward to your prompt response and resolution to this matter. Thank you for your attention. Sincerely, Zainul abideen choozhattu veli riyas zainulabideen0601@gmail.com Booking reference number : 7B6JW5- London-Kochi
- Economy
Humera Q
Verified | Jun 26, 2024Manchester-Lahore
Economy
No reason given
When we arrived at Bahrain we were told that we have to wait 2 days for the lahore flight But if you change to a different destination you will have to wait 18 hours hence because my daughter was with me Aemon Ahmed I had no choice but go for Faisalabad airport- Manchester-Lahore
- Economy
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