Jet2 complaints: comments, page 2
99 comments
Lucy H
Verified | May 17, 2025
London-Antalya
Economy
Problems at airport
We delayed by 6 hours 40 minutes. We rushed to our gate because it said final call after we had been stuck for a few hours in security and check in and we were waiting at the gate for another hour. They got us on the plane eventually and then we had to wait two hours for the plane to take off as they changed the crew and they were driving from Birmingham. By the time we took off and they started the food service there wasnβt enough sandwiches for everyone so we bought a pot of Pringles between the two of us. We arrived at our final destination at about 22.00 after our flight was supposed to take off at 6.30 in the morning. We lost a whole afternoon at the hotel. Some peopleβs luggage went missing and this delayed the coach transfers to the airport so we had to wait about another 45 minutes for this too
- London-Antalya
- Economy
Anisa K
Verified | May 15, 2025Antalya-Leeds
Economy
Weather conditions
Incident date [loss_date](external,private) Wednesday, April 30, 2025 The incident happened: [TIMING] During the trip What is your claim about? [INCIDENT] Trip disruption Please select the option that best describes what happened. [WHAT_HAPPENED_2] My departure was delayed or cancelled Please select the option that best descibes the incident you are reporting [WHICH_OPTION_TD] I am seeking a benefit payment due to a delayed departure Please select the option below that best describes the cause of the incident you are reporting [CAUSE] Adverse weather What is your country of residence? [COUNTRY_RESIDENCE] United Kingdom What country were you traveling to? [COUNTRY_DESTINATION] Turkey In what country did the incident occur? [COUNTRY_INCIDENT] Turkey Please confirm the date you booked your trip [booking_date] Monday, March 31, 2025 Please confirm your trip start date [start_date] Wednesday, April 23, 2025 Please confirm your trip end date [end_date] Wednesday, April 30, 2025 Please explain in details the circumstances of your claim [circumstance_description] I booked my holiday on 31 March 2025 and took my travel insurance out on this date to cover the holiday and any subsequent. The holiday with Jet2, which includes flight, hotel, transfer and baggage, was booked from 23 April 2025 to 30 April 2025. I am currently in Antalya Airport, we arrived promptly as per the transfer and followed all advice from Jet2 to ensure arrival and check in within a timely manner. We got through security and passport control etc successfully and waited at our gates, 40 minutes ahead of boarding time. Our flight was scheduled 11.55pm (Turkey time). When the time was 11.30pm, we were advised by Jet2 reps that the flight was delayed by an hour. Shortly after this, I received an email (11.59pm, four minutes after the scheduled flight time) advising the flight has been delayed until tomorrow (1 May), due to the inbound aircraft diverting to Dalaman caused by adverse weather conditions affecting Antalya. Date and time of the scheduled departure [scheduled_at_delayed_dpt] Thursday, May 1, 2025 at 4pm- Antalya-Leeds
- Economy
Azeem B
Verified | May 15, 2025Antalya-Leeds
Economy
Weather conditions
Incident date [loss_date](external,private) Wednesday, April 30, 2025 The incident happened: [TIMING] During the trip What is your claim about? [INCIDENT] Trip disruption Please select the option that best describes what happened. [WHAT_HAPPENED_2] My departure was delayed or cancelled Please select the option that best descibes the incident you are reporting [WHICH_OPTION_TD] I am seeking a benefit payment due to a delayed departure Please select the option below that best describes the cause of the incident you are reporting [CAUSE] Adverse weather What is your country of residence? [COUNTRY_RESIDENCE] United Kingdom What country were you traveling to? [COUNTRY_DESTINATION] Turkey In what country did the incident occur? [COUNTRY_INCIDENT] Turkey Please confirm the date you booked your trip [booking_date] Monday, March 31, 2025 Please confirm your trip start date [start_date] Wednesday, April 23, 2025 Please confirm your trip end date [end_date] Wednesday, April 30, 2025 Please explain in details the circumstances of your claim [circumstance_description] I booked my holiday on 31 March 2025 and took my travel insurance out on this date to cover the holiday and any subsequent. The holiday with Jet2, which includes flight, hotel, transfer and baggage, was booked from 23 April 2025 to 30 April 2025. I am currently in Antalya Airport, we arrived promptly as per the transfer and followed all advice from Jet2 to ensure arrival and check in within a timely manner. We got through security and passport control etc successfully and waited at our gates, 40 minutes ahead of boarding time. Our flight was scheduled 11.55pm (Turkey time). When the time was 11.30pm, we were advised by Jet2 reps that the flight was delayed by an hour. Shortly after this, I received an email (11.59pm, four minutes after the scheduled flight time) advising the flight has been delayed until tomorrow (1 May), due to the inbound aircraft diverting to Dalaman caused by adverse weather conditions affecting Antalya. I had to have a day of my annual leave from my employment deducted due to the delay, even though it was completely out of my hands. Date and time of the scheduled departure [scheduled_at_delayed_dpt] Thursday, May 1, 2025 at 4pm- Antalya-Leeds
- Economy
Angela D
Verified | May 15, 2025Arrecife-Newcastle
Economy
Phoned JET2 PASSENGER ASISTANCE at 11.47am on 29/03/2025 upon my release from hospital to arrange flight home. i explained that I had been admitted on 27/03/2025 with a minor stroke and was assured I could travel on 30/03/2025. Transferred to Sales, who were cut off 4 times and rang me back to arrange flight and take payment. Was transferred back to Passenger Assistance who allocated seats due to my mobility problems and arranged airport assistance at both departure and Newcastle. Turned up at airport JET2 desk to get boarding documentation and was asked for my Fit to fly letter from hospital and my Oxygen for flight. I explained that I had asked Doctor for a letter and he refused saying that he would not be discharging me if I wasn't fit, also I did not need oxygen and it can't be bought anywhere in the Canary Islands. I was refused boarding cards, asked to see a superior and was told quite harshly there was no one else superior and I couldn't fly. Left in tears at 8.30pm with no accomodation and no transport. Had to get a taxi back to Puerto Del Carmen and look for somewhere to stay as there was no help from my travel agent or TUI rep. Had to wait until another flight could be arranged with Ryanair to get back home. Lost other money on meals etc but so upset didn't think to keep receipts.
- Arrecife-Newcastle
- Economy
Adam C
Verified | May 12, 2025London-Antalya
Economy
Problems at airport
6 hour and 40 minute delay was very distressed about suit case's going missing. My partner Lucy struggles with anxiety and I had to try to keep her from having a.panic attack the entire time. People around us were passing out due to it being so overcrowded and no fresh air in the airport due to there not being doors open. Once we boarded the plane we had to wait for nearly 2 hours for another cabin crew to turn up from Birmingham. We didnβt eat any food from the time we got to the airport at 3:30 until we landed and got to the hotel which was 20:00. Due to there not being any food left on the plane. We only got 1 complimentary soft drink on the plane which I do not think for all of the hassle we went through was suitable I still had to buy another 2 drinks because we was so thirsty.- London-Antalya
- Economy
Vera D
Verified | Apr 28, 2025Newcastle-Rhodos
Economy
Weather conditions
Flight transferred to Kos.Delay 4hrs waiting for storm to pass.refuel then dump fuel before we could land- Newcastle-Rhodos
- Economy
Ed C
Verified | Apr 21, 2025Economy
Distance from arrival gate to passport control
Firstly this is NOT a complaint regarding the flight or the crew who were courteous, friendly and very professional The problem was the walking distance from the arrival gate to passport control at Manchester both my wife and myself are in our late 70,s and although capable were not prepared for the ridiculous distance we were forced to walk from gate. The moving walkways were inoperable,there was no assistance available and we both struggled to cope Finally as stated this complaint is not regarding the flight or crew- Economy
Krystyna B
Verified | Mar 26, 2025Liverpool-Tenerife
Economy
No reason given
6 hour sat in aircraft awaiting take off Arrived approximately 11:30pm Plane needs wings de iced only 1 de icer working Only tea /coffee and biscuit offered for refreshments- Liverpool-Tenerife
- Economy
Stephen H
Verified | Feb 12, 2025Economy
Moved seats with no reason given and rude staff
My boarding pass was REFUSE D at boarding no reason GIVEN. told I was upgraded to extra leg room. I can't sit there as disabled. A family had asked to sit together so moved my party without asking me. The family could have sat where I was it as 3 empty seats!!!! Also row behind was empty!!!! Your man at the desk made out he was doing me a favour....condescending and smug !!!! I considered refusing to fly and have my luggage removed from the plane I was that angry. All he could say was I will get you a refund. I told him I wanted my seats and would be flying under protest. When I boarded the plane two women and a child were in 3,D,E,F.. MY SEATS WERE E and F. We ended up in row 26, in a set of 3 empty seats!!! This is absurd, they could have sat there, without moving me. I booked those seats in Jan 2024 and paid for them. Why should I move to accommodate a party who" would like to sit together"? Our friends were at the front of the plane, so our group was split up!....I also book the front of the plane because I have a spinal injury...I don't want help, but it's easy for me to take a cabin bag, and put under the seat. I had to walk three quarters of the way down the plane to row26 where all I could see out of the window was a wing. The whole experience was so stressful that I no longer want to fly with jet2. I have an existing booking for next year which I now regret booking. This whole fiasco could easily have been sorted. I was NOT MOVED FOR OPERATIONAL REASONS,I was moved for absolutely no reason. In addition, the boarding desk staff destroyed my property.....the boarding passes. May seem petty, but it was My Paper and my ink.....my property. One of the women snatched and ripped up while your make employee watched! I was NOT done any favours by your staff, I was ripped off and treated like a piece of c##p. Then when I rang to complain, I was told I can't by phone!!!!! No wonder you claim to offer good service! You make it so difficult to complain. One brighter note was the help offered by your cabin manager who was lovely and deserves a lot of credit. Stephen Helliwell Elaine Yates 4 South Avenue Whitehaven Park Ingoldmells Pe25 1NZ Booking ref:14388605/W24H- Economy
Nabeel M
Verified | Feb 7, 2025Economy
Manchester
Hi , I just got back from my holiday in Agadir and landed at Manchester Airport on 02/02/2025. I picked up my suitcase and pram, but unfortunately, my pram was damaged with one of the legs broken. I'm really disappointed with this experience, especially since itβs not the first time itβs happened. It occurred back in August, but I didnβt report it then and ended up buying a new pram. Now itβs happened again, and Iβm quite unhappy about it. I would appreciate some action regarding this. Thank you, Nabeel. (can send pictures if needed)- Economy
- Desired solution
David L
Verified | Jan 13, 2025Economy
baggage amendment
after paying Β£42.50 for 22kg baggage for 7 travellers i can't specify these are snowboards and skis. i've spoken to customer service who claim they can't amend the booking to reflect the bags are checked bags but can't change them to sporting equipment. the costs of sporting equipment is LESS than the baggage i've already paid for and i'm not requesting a refund, simply recognition that the bags are a not NORMAL. interestingly, the Jet2 website doesn't reference what a NORMAL bag size is. after pointing this out, and asking what the implications are, i've been told to call geneva airport directly?!- Economy
- Desired solution
Other
John L
Verified | Dec 30, 2025Manchester-Arrecife
Economy
Weather conditions
Scheduled at 14:15, sad delayed until 15:00, then 15:20. We boarded as normal then sat on the plane until we took off. Pilot announced that we would be sat here for 2hours approx. As there were 19 aircraft ahead of us. Scheduled departure was then 17:15- Manchester-Arrecife
- Economy
Amy L
Verified | Dec 30, 2025Manchester-Arrecife
Economy
Weather conditions
Flight scheduled 14:15. Delayed to 15:00 then 15:20. We boarded at 15:00 then the pilot said we are not scheduled to depart until 17:15 as there are 19 aircraft ahead of us. We should have arrived at our accommodation in time for evening meal. We did not arrive until 22:15 and no food was made available for us so we had to eat out. Our holiday is AI too- Manchester-Arrecife
- Economy
Ioannis V
Verified | Dec 22, 2024Paphos-Leeds
Economy
Weather conditions
The flight from Paphos to Leeds was originally scheduled to depart at 4:55 PM, but there was a technical issue. Initially, it was suspected that someone from another Jet2 flight had accidentally boarded our plane. We were counted four times to verify passenger numbers. Eventually, the pilot informed us that it was a system-related technical issue, and we finally departed at 6:00 PM. The flight duration was 5 hours. For 1 hour and 10 minutes, the plane made multiple attempts to approach and land. The passengers were panicked, and we were informed of a flight diversion to Birmingham. In total, we spent 6 hours and 30 minutes in the air instead of the scheduled 5 hours, plus an additional hour on the ground in Paphos due to the technical problem. From Birmingham, we were transported to Leeds Airport by buses, arriving at my final destination at 3:00 AM. This caused me to miss my pre-booked taxi. In summary, I was supposed to arrive in Leeds at 8:05 PM on December 21, 2024, but I finally reached my destination at 3:00 AM on December 22, 2024, after enduring significant stress and inconvenience.- Paphos-Leeds
- Economy
Pegah D
Verified | Dec 21, 2024Economy
Subject: Formal Complaint and Request for Assistance on Retu
Subject: Formal Complaint Regarding Distressing Incident on [Date 20th December Liverpool to Antalya Flight time 10am] and Request for Assistance on Return Flight (Booking Reference: 3TEEYN) Dear Jet2 Customer Service Team, I am writing to formally raise a complaint about a distressing incident that occurred during my recent flight with Jet2 on [Flight Number LS3265] from [Liverpool] to [Antalya] on [20thDecember], as well as to request assistance for my upcoming return flight. During landing, my 3-year-old daughter, who has autism and a severe phobia of seat belts, was forcibly woken up by the cabin crew and pressured to fasten her seat belt. Despite my explanations of her condition and efforts to manage the situation, the cabin crew, including the senior member, insisted she must comply immediately. This led to an extremely distressing experience. My daughter began screaming, and I was left with no choice but to forcibly fasten her seat belt, causing her heart rate to spike significantly. Meanwhile, several passengers shouted at us, yelling βshut up,β which only intensified the already traumatic situation and it lasted until the aircraft landed (about 20 minutes!). As a parent, I am deeply concerned about the impact this incident had on my daughterβs physical and emotional well-being. Forcing her into compliance during a meltdown was unnecessary and could have been avoided with greater understanding and sensitivity from the crew. My Expectations: 1. Immediate Assistance for Return Flight: We are scheduled to return on [3rd January] on flight [LS3266]. Please ensure that the cabin crew is informed in advance about my daughterβs specific needs to avoid a repeat of this incident. I request: No forced waking if my daughter is asleep during landing or takeoff. Sensitivity and patience from the cabin crew to minimize her distress. Any alternative measures to ensure compliance with safety regulations without escalating the situation. 2. Review and Training: I request that Jet2 reviews this incident and ensures that all cabin crew members, including senior staff, receive training on managing situations involving young children with sensory or developmental challenges. 3. Clarification on Policy: I would like clarification on Jet2βs policies for handling situations involving passengers with specific needs, especially young children. I hope Jet2 will take this matter seriously and provide a prompt response outlining the steps being taken to address my concerns and accommodate us on the return flight (Booking Reference: 3TEEYN). Kind regards, Pegah Dara #44 7539856665- Economy
- Desired solution
Other
Jacqueline H
Verified | Dec 16, 2024Alicante-Leeds
Economy
ASSISTANCE
ON MY ARRIVAL TO LEEDS BRADFORD AIR PORT THE LADY WHO GOT MY CASE WHEELED ME THROUGH TO NOTHING TO DECARE AND TOLD ME TO GET MY CASE AND WALK THROUGH I SAID I CAN NOT DO THIS AND COULD SHE TAKE MA THROUGH SHE SAID NO BECAUSE SHE WOULD HAVE TO WALK ALL THE WAY BACK IT WAS RAINING AND COLD I HAD TO STRUGGLE WITH MY CASE MY WALKING STICK TO GET THROUGH THE DOORS I WAS NOT WHY I IMPRESSED WITH THIS THATS WHY I GET ASSISTANCE THANK YOU- Alicante-Leeds
- Economy
Charles D
Verified | Dec 6, 2024Malaga-Leeds
Economy
Arrived at our boarding gate only to be told to wait as problem with aircraft. Advised that some passengers would be transferred to other flights, either Bristol or Birmingham. we were offered the Birmingham flight with a coach transfer back to Leeds. this was also delayed and by the time we landed in Birmingham at approx 3.30pm it was the start of rush hour so the 2 hr transfer took 3 hours on the coach. WE assumed that because we only had hand luggage it was the reason that we were taken off our booked flight. `however some passengers could collect their checked in baggage at Leeds, (so the original flight did go) I booked our seats for our flight, but could not use our allocated seats on the B'ham flight, we were unable to purchase refreshments from the 'inflight service' as they had sold out, my wife who is coelliac could not have anything as there was nothing suitable left. (hence the reason for booking our seats (Β£30 TBC) near the front as there is always something available from the 'inflight service' BEFORE they run out. we arrived in Leeds approx 4 hours later than we should have done around 6.30 pm.
- Malaga-Leeds
- Economy
Katherine R
Verified | Dec 4, 2024Larnaca-Manchester
Economy
Technical problems
Delayed at Cyprus diverted from Manchester to Birmingham not informed until last minute. Had a prepaid taxi that had been and gone at Manchester by the time we landed so had to uber home with four little children. Should have arrived at 2255 but arrived in the wrong airport at 5 am. With small kids had extra difficulties. Our taxi had waiting at Manchester for hours then had to go. There was no need for us to go to Manchester so we got an uber straight home to Lincolnshire. Airline provided a bus to Manchester which was useless to us. Airline did nothing and withheld the change of airport until we reached uk- Larnaca-Manchester
- Economy
Bernice D
Verified | Nov 29, 2024Edinburgh-Tenerife
Economy
Smash screen on mobile phone.
Jet2 checking, I done this plenty of times. But on the 5th November, one member of staff, snatch my phone and dropped my Samsung phone on the floor. It was not until I was using my phone a security. That I noticed he had smashed the bottom. On my return to Edinburgh I tried to make a complaint about this. My phone is now not working correctly. He did say sorry. What is Jet2 going to do about. I just bought my phone. Not happy.- Edinburgh-Tenerife
- Economy
- Desired solution
Expenses reimbursement
Mickayla M
Verified | Nov 26, 2024Paphos-Leeds
Economy
Weather conditions
Already delayed flight diverted to Stanstead so arranged lift home no longer viable. Having to wait 2 hours at Stanstead in the freezing rain for a 4 hour coach journey to Leeds and then having to find our own way home. Actually arrived home 14 hours after the original scheduled landing time at Leeds- Paphos-Leeds
- Economy
Dorit L
Verified | Nov 18, 2024Paphos-Manchester
Economy
Problems at airport
The flight landed in Liverpool instead of Manchester. The captain promised compensation for the significant delay caused, but we have no way to contact the airline because we do not have a booking reference number as the reservation was made through an agent.- Paphos-Manchester
- Economy
Daniel Tuvia L
Verified | Nov 18, 2024Paphos-Manchester
Economy
Problems at airport
We have tried repeatedly to contact the company, but it is impossible because our order was placed through an agency.- Paphos-Manchester
- Economy
Elizabeth N
Verified | Oct 27, 2024Malaga-Manchester
Economy
Technical problems
There was a problem with the air conditioning on the plane and the airline couldnβt fix it so we had to wait for another plane and crew to be sent. We took off at around 9pm instead of 1.20pm. The airline told us about the problem and the new time of take off though they said we would take off at 8.10pm but there was no flight plan so no take off slot until 9pm. We were given 8 euros to buy food.- Malaga-Manchester
- Economy
Roberto M
Verified | Oct 24, 2024Glasgow-Alicante
Economy
Technical problems
I contacted jet2 via their website after the flight but I never received any message, not even confirmation that my request was submitted. So I donβt keep any record of my message. While waiting the flight JET2 was sending emais about the delays arguing they were due to operational reasons. They sent us a Β£5 voucher for food. The apology email said: β We are sorry for your late departure, which was due to the late arrival of your inbound aircraft.β I cancelled my rental car because I would arrive late for collection.- Glasgow-Alicante
- Economy
R L
Verified | Oct 12, 2024Manchester-Antalya
Economy
everythings an extra
A group of family have tried to book a holiday but everythings an extra... we where happy with the price but as we proceeded it went up and up.... really bad flight times but to change an extra 600 pound for our group.... then extra to sit together.... dont think so.... we have decided to holiday in the uk and we are never using jet again.......- Manchester-Antalya
- Economy
- Desired solution
Other
Ledjana S
Verified | Oct 6, 2024Rome-London
Economy
Missing event!!!
Dear Jet2, I am writing to express my concerns regarding the delay of my flight, LS1544, on 06/10/2024, which was delayed by 2:30 hours. This situation not only caused significant inconvenience but also impacted my ability to meet my family as planned. Missed Family Gathering: I was traveling to London (Woodford Green, IG80UE) to meet my family for an important occasion. Due to the delay, I arrived late and missed this important gathering, which was very disappointing for me and my family. Additional Expenses because of the delay, including: Transportation: I needed to take a taxi to my familyβs location due to the late arrival, costing me [amount]. Emotional Impact: Missing precious time with loved ones has been distressing, as these moments are rare. I hope you can understand the emotional and financial impact this delay has caused, and I would appreciate your assistance in processing my request for compensation. I don't want just "We're sorry", I want a truly sorry showed as compesation. I respect your flight, your time, your queo, even your delay and stay calm and not be a bad person in that situation, but after it all, you cant just say "Sorry us", I want my time back in money compesation!
- Rome-London
- Economy
- Loss: β¬250
- Desired solution
Kim W
Verified | Sep 22, 2024Birmingham-Thira
Economy
Weather conditions
Only had 2 hours sleep. Lost a whole day and night of holiday 15 hours late. No food or drink as que full of passengers in same position. Had hours of standing time as no seating. Had to spend one nite in a horrible hotel room. No one seemed to know what was hoi g on at the airport. Very un organised.- Birmingham-Thira
- Economy
Amanda M
Verified | Sep 19, 2024Belfast-Reus
Economy
Don't remember
We were delayed for over 4 hours Incurred extra costs of feeding ourselves and 2 children for the 4 hours- Belfast-Reus
- Economy
Nathan C
Verified | Sep 18, 2024Belfast-Reus
Economy
Don't remember
Our flight was initially delayed from 08:15am until 10:15am Then it was delayed to 11:55 Then it was delayed to 12:55 The airline provided Β£5 credit for each boarding pass We landed at 16:30 local time 4 hours and 30 minutes of a delay- Belfast-Reus
- Economy
Donna K
Verified | Sep 17, 2024Dalaman-Leeds
Economy
Don't remember
We arrived 18.5 hours late, on Friday 6th September. Airline have advised it was due to bad weather but weather wasnβt bad when we were due to land it was because previous plane hadnβt set off from Uk. Airline put us up in a hotel for the night. Next day we were taken to the airport 5-6 hours before flight departed. Airport prices were ridiculous. I missed a days work and pay so very Inconvenient!- Dalaman-Leeds
- Economy
Debra M
Verified | Aug 15, 2024Leeds-Alicante
Economy
Technical problems
Spoke with jet2 staff who advised us to make a compensation claim on line as our flight has been delayed 8 hours!!!!!- Leeds-Alicante
- Economy
Cheryl T
Verified | Aug 14, 2024London-Corfu
Economy
Worst customer services
A joke- I paid for car hire and insurance with my Vila holiday package- The car hire company were a total scam (as I found out later by their reviews) and I had to go back for my car the next day at an extra cost for the same car I had already hired!β also, the insurance for the car that lists βcoveredβ according to jet2 when they finally got back to me were not ((car scratched while I was parked) it all cost me another Β£1400 euros. Customer services were awful- I will never use jet2 again.- London-Corfu
- Economy
- Loss: β¬1400
- Desired solution
Debbie E
Verified | Jul 31, 2024Palma de Mallorca-Birmingham
Economy
Technical problems
We arrived at 5am our arrival to home was 6am We were told of the delay when checking in We were given Β£5 food voucher- Palma de Mallorca-Birmingham
- Economy
Gail P
Verified | Jul 18, 2024Birmingham-Arrecife
Economy
We travel to Lanzarote on the 29th June for 10 days
We stayed at the labranda playa in puerto de carman and the room we were allocated was a 2 bedroom.I will attach photos of the state of the rooms and there were no window in the bathroom and the stench was discussing our bed sheets were marked with dirt and did not look clean we paid near on 3 thousand for this holiday which we did not enjoy as our accommodation was terrible on our second day our toilet did not flush it took them 5 hour to sort it will look forward to your reply Gail passey
- Birmingham-Arrecife
- Economy
- Desired solution
Mike P
Verified | Jul 18, 2024Newcastle-Arrecife
Economy
Jet2 Rip off in flight meal arrangements
I'm being ripped of for my forthcoming holiday where Jet2 encourage at time of online holiday booking to pre book in flight meals. But then before flying they tell people to book in flights meals with a 20% discount. This is a complete rip off. They had my money months ago and now it proves its better to book meals last minute. My advice to all potential customers is DO NOT BOOK PRE FLIGHT MEALS with JET2 UNTIL A CALENDAR MONTH BEFORE FLYING AND A COUPLE OF DAYS BEFORE ONLINE BOOKING. I HAVE BEEN RIPPED OFF BY JET2. They should refund the difference- Newcastle-Arrecife
- Economy
- Loss: β¬15
Sally R
Verified | Jul 16, 2024London-Palma de Mallorca
Economy
I pre booked seats and paid for them only to be seated away
We were seated apart my husband is a very nervy about flying so we always prebook seats to make sure we're together. I spoke to the cabin crew who informed me there was nothing that could be done as the flight was full.- London-Palma de Mallorca
- Economy
- Desired solution
Refund
Matthew H
Verified | Jul 14, 2024Manchester-Dalaman
Economy
No luggage
A party of twenty travelled together . Flight was delayed by 2hours 57 minutes on the 23 rd of June from Manchester and no luggage was put on the flight. We were informed that all baggage would be coming on the next flight .We recieved our bags on the 26 th June 10.30 pm. Our party had no clothing , essential items , medication etc. No rep came to help us- Manchester-Dalaman
- Economy
- Desired solution
David T
Verified | Jul 7, 2024Budapest-Birmingham
Economy
Flight LS1322 was delayed by up to 2hrs
We arrived at the departure gate to be directed to gate 12 as gate 13 was shut even though it was the gate shown on the screen. This was a dead end and we were left in a very hot airless environment for 20 mins until we were directed to come back to departure lounge We had to wait for over 20mins with no indication what was going on. Finally we were allowed to board and were informed that the delay ws due to having to sign off some paperwork as there had been a technical problem on the flight but we were reassured eveything had been sorted and we would be underway soon. We were not We finally left 2hrs late. On arrival we were all getting ready to leave the plane but we were not allowed to leave because things were not ready for us. We alas missed our train connection This is my first experience with Jet 2 and I had hoped for more as it had been recommended to me.- Budapest-Birmingham
- Economy
David T
Verified | Jul 7, 2024Budapest-Birmingham
Economy
Flight LS1322 was delayed by up to 2hrs
We arrived at the departure gate to be directed to gate 12 as gate 13 was shut even though it was the gate shown on the screen. This was a dead end and we were left in a very hot airless environment for 20 mins until we were directed to come back to departure lounge We had to wait for over 20mins with no indication what was going on. Finally we were allowed to board and were informed that the delay ws due to having to sign off some paperwork as there had been a technical problem on the flight but we were reassured eveything had been sorted and we would be underway soon. We were not We finally left 2hrs late. On arrival we were all getting ready to leave the plane but we were not allowed to leave because things were not ready for us. We alas missed our train connection This is my first experience with Jet 2 and I had hoped for more as it had been recommended to me.- Budapest-Birmingham
- Economy
Sally M
Verified | Jul 6, 2024Athens-Manchester
Economy
i WAS ON FLIGHT LS1710
I was using my ipad with a stylus and the stewardess asked me to put my cardigan on, she saw the stylus in my hand and told me to put my Vape away, I told her it was a stylus pen, she humiliated me in front of passengers. I was very annoyed and embarrassed by her accusation . I DONT SMOKE OR VAPE!! Sally Mathewsparry- Athens-Manchester
- Economy
Kai S
Verified | Jul 4, 2024Palma de Mallorca-Manchester
Economy
Problems at airport
Jet2 sent an email saying our flight would go ahead despite disruption and to get on the transfer so we did. We got to the airport and the other passengers told us it was cancelled. We got sent to another hotel for the night after 2 hours and the hotel refused us access to hot water to make a bottle for the baby who was distressed and crying all night due to tiredness and confusion. The next morning our replacement flight was delayed by a further 2 hours causing more problems for the baby who was extremely tired due to the disruption.- Palma de Mallorca-Manchester
- Economy
Ian M
Verified | Jun 30, 2024Kos-Manchester
Economy
No reason given
Flight was due to leave at 11.50. We were told we had a 2 hour delay, we where then told to start boarding at 1.40 we then got on the bus and stood on the runway for 20 minutes and we were then told to get off again and return to the terminal we then got boarded again 2.08 and eventually started to move at 2.38- Kos-Manchester
- Economy
John H
Verified | Jun 28, 2024Corfu-Glasgow
Economy
excessive delay at baggage area
Due to our flight being delayed at Corfu (apparently) and severe turbulance on the journey, we waited for over i hour for our baggage. Jet 2 staff were very good but as the situation was outside their control but many passengers including ourselves were annoyed, frustrated and angry at the lack of information and the inability of Glasgow International to cope. Sad end to a wonderful holiday in Corfu. Fortunately we had booked our car with enough time to spare to avoid excess charges. A bit cheesed off with Glasgow International.- Corfu-Glasgow
- Economy
Kai S
Verified | Jun 27, 2024Manchester-Palma de Mallorca
Economy
Problems at airport
we was told it was going ahead until we got to the airport via transfer. as we got there we were there for 3 hours with a 1 year old baby who was very tired, we got to the alternate hotel and they refused us a kettle to make the baby a bottle therefore she was crying all night and had to wake her up at 7 for the rearranged flight. we had no nappies as we believed to be flying home the night before, she was very upset throughout the airport and the flight due to disruption. we were also put on the wrong transfer on the way to our original hotel due to loss of data, we had to spend β¬30 on a taxi to our hotel to the airport as our transfer fell through. as we had the replacement flight on the way home that was also 1.5hrs delayed, which stressed the baby even more due to these disruptions.- Manchester-Palma de Mallorca
- Economy
Sally Ann B
Verified | Jun 13, 2024Bristol-Fuerteventura
Economy
HOLIDAY ACCOMMODATION
WE ARRIVED ON THE SAT MORNING HAD TO WAIT TILL 5.00 PM FOR OUR ROOM. ON THE SAT EVENING WE HAD 3 COCHROACHES IN THE ROOM COMPLAINED TO RECEPTION ON THE SUN SAID THEY WOULD TELL HOUSEKEEPING TO THOROUGHLT CLEDAN. THEY DIDNT SUN TATIME ANOTHER COCHROACH AND AGIN ON THE MONDAY. THEY DIDNT CLEAN PROPERLY AS THE TWO DEAD ONES WERE STILL ON THE FLOOR. EVENTUALLY WE MOVED ON THE TUESDAY TO A BETTER ROOM. THE IDEA OF MY HOLIDAY WAS TWO WEEKS BEFORE I SUFFERED TWO HEART ATTACKSS WHICH I CN PROVIDE MEDICAL LETTERS. I HAVE NEVER BEEN SO ON EDGE IN THE FIRST 3 DAYS AND THE NECT 6 DAYS. THE PROBLEM WA THEY WERE I MY CLOTHES BEFORE WED MOVED. OBVIOULSY ANYTHING THE LANDED IN THE ROOM MADE ME VERY EDGY AND NERVOUS. WE PAID 1,400 POUNDS FOR THIS HOLIDAY FOR ME TO BE A NERVOUS WRECK. THE FOOD WAS FABULOUS , I KNOW YOU CAN EDXPECT THESE INSETS WHEN BEING ABROAD BUT NOT FOR 3 DAYS AND CLEANING NOT DONE PROPERLY. THE FLIGHT WAS GOOD BUT HOW CAN DRINKS OUTBOUND AND INBOUND CHANGED CONSIDERABLY. I,M LOOKING T BOOK IN SEPTEMBER AGAIN WITH JET2 BUT THE PRICE WEPAID I EXPECTEDD THE HOTEL TO DO WHAT THEY SAID AND THEY IDNT. AT BRISTOL AIRPORT JET 2 CHCKING IN CANNOT FAULT AS I HAD TO HAVE DISBALED ASSISTANCE AND THEY WERE FIRST CLASS. I WOULD APPRECIATE IF YOU COULD REPLY TO MY EMAIL AS I SAID AM LOOKING TO BOOK WITH YOU AGAIN IN SEPT BUT I WOULD LIKE SOME FORM OF COMPENASTION FFOR THE FIRST 3 DAYS . I DONT EXPECT TO GO AWAY AND BE LIVING ON MY NERVES DUE TO THE EXPERIENCE I SUFFERED. LOOK FORWA RD TO YOUR REPLY. REGARDS, SALLY ANN BOWDEN- Bristol-Fuerteventura
- Economy
- Loss: β¬300
- Desired solution
Abby J
Verified | Jun 8, 2024Manchester-Ibiza
Economy
rude service
When boarding the plane for my sisters hen do, there was a gentleman on the flight that was very verbal with my sister by saying that police will be waiting for her when we land if she opened her drink on the plane when she was messing around (obviously he couldn't take a joke) and when the seat belt sign came on, myself needed a wee so asked a air hostess if it was possible for me to use the toilet, lady replied yes so stood up to go for a wee, the man then was being very rude saying he didn't care and everything, I got a emotional as my anxiety was through the roof, when my sister asked to speak to him because how he made myself feel he was eating something with his mouth open, his service was awful and then continued the rest of the flight giving myself and the other hens dirty looks.- Manchester-Ibiza
- Economy
- Desired solution
Other
Kevin D
Verified | May 31, 2024Birmingham-Bourges
Economy
No meal booked months in advance
Firstly thanks for getting us there safe ! Delayed 45minutes not Je2 problem air traffic control but still disappointing. We take off ! Great food being served very hungry looking forward to my curry they get to me NO curry they have forgotten to put it on the hostesses said . I booked it 8 months ago . Ok get over that paid for xtra leg room only to have passengers trampling on my feet waiting for the toilet :-( :-( really bad . I travel out to my apartment regualy first and last time with you ! Unfortunately my return flight is booked with you but it will be my last . Tui much better even wizz air and that's basic.- Birmingham-Bourges
- Economy
Sandra C
Verified | May 26, 2024Glasgow-Dalaman
Economy
Weather conditions
Left Glasgow at 3pm. Pilot tried to land dalaman 3 times. Couldn't due to weather. Went to bodrum to refuel then lightening started sat on plane few hours then taken into a room. Airport was closed nobfood or water. Jet2 organised buses . Didn't arrive in hotel till 9am onbthe sat- Glasgow-Dalaman
- Economy
Giovanna R
Verified | May 20, 2024Manchester-Venice
Economy
Car hire ripoff
We booked a car for 3 days and on arrival (which had been slightly delayed due to a tyre replacement at Manchester and having to circle for a while before landing) we were told that we were late and our car had gone to another customer. This was a total lie, I asked an adjoining car hire company if anyone had been to that desk over the past hour and they said no. We were asked to pay an extra β¬96 for an upgraded car which we refused and argued relentlessly with them. We asked for a refund of our original payment and they said it was with a holding company and we werenβt entitled to a refund anyway because we were late? We left and hired a car from another company which was much cheaper. When my husband complained to Jet2 they said the booking was through another booking company (that we canβt name in this text as itβs prohibited by Jet). . Having contacted them we find they are not interested in refunding the money we lost. I feel we are the victims of a scam as it became apparent that whatever time we had arrived the company were only interested in upselling. We were surprised when booking the car how reasonable the cost was and now realise itβs basically a scam and we have no idea which of the three different companies actually holds our money - this situation is totally out of order and Jet2 should sort this out as customers are lead to believe that they are hiring a car through them.- Manchester-Venice
- Economy
- Loss: β¬98
- Desired solution
Refund
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