Malaysia Airlines complaints: comments, page 2
68 comments
Vimal T
Verified | Nov 17, 2025
Trivandrum-Perth
Economy
Claim escalated to airline
My connecting flight to Perth is missed. My first flight is around 55 min late and they donβt allow to board the Perth flight , but still boarding gate is open and they allow to board other people
- Trivandrum-Perth
- Economy
- Claim escalated to airline
Anonymous member
Verified | Nov 11, 2025Goa-Perth
Economy
Terrible service, consistent delays which is incompetency of the airlines management. Baggage logistical support is pathetic. Had to purchase clothing every time the baggage didn't arrive.
Flight Delay from Perth to Goa and return Goa - Bengaluru - Kaula Lumpur - Perth. Which ended up Baggage missing on arrival. Very disappointed with the way the airlines does not have proper ground support to transfer baggage to the next aircraft. There was ample time to get the priority transfer of baggage. This is the 3rd time travelling with Malaysia airlines and the delays are consistent. Nothing has changed. Not a preferred airline for my next journey.Overall
Poor Baggage Transfers for Codeshare flight
- Goa-Perth
- Economy
Carlos Manuel G
Verified | Nov 7, 2025Bangalore-Shanghai
Economy
Claim escalated to airline
Dear Malaysia Airlines Customer Service, My name is Carlos Manuel Homes Jardim, and I was a passenger on flight from BLR-Bengalaru to PVG-Shanghai with one stop in KUL-Kuala Lumpur BLR-KUL: MH0193, 01.11.2025 KUL-PVG: MH0388, 01.11.2025 Upon arrival in PVG-Shanghai I discovered that my checked baggage did not arrive on the conveyor belt. I have already reported this issue at the baggage service counter at the airport My checked baggage was delayed and was only delivered to me on Monday 03.11.2025, two days after my arrival. During this period, I had to purchase essential clothing to manage without my luggage. I am therefore requesting reimbursement for these necessary expenses, in accordance with Malaysia Airlinesβ policy on delayed baggage. Please find attached the following: β Copies of receipts for the purchased items β My boarding pass and baggage tag β The baggage delay report The total amount of the claimed expenses is 466 CNY (3 peaces) I would appreciate your confirmation of receipt of this claim and information on the next steps or additional documents needed for processing. Thank you for your attention and assistance. Best regards, Carlos Jardim
- Bangalore-Shanghai
- Economy
- Claim escalated to airline
Priyadharsanan D
Verified | Oct 25, 2025Shanghai-Bangalore
Economy
The first flight was delayed and no assistanve by airline even if it is same airline and PNR, i rushed and ran to gate to get flight but luggage was delayed and i had to purchase item for next days meeting.
- Shanghai-Bangalore
- Economy
Anonymous member
Verified | Oct 13, 2025Kuala Lumpur-Sydney
Economy
Shockingingly bad service and no call backs as promised
11th of August: Called with the request to add on lounge access and extra leg toom as we could not add the optional extra for extra leg room and loud access on the website(where it showed as a bundle) was told that thereβs no such thing as a bundle, and we would have to add it on as an extra. This was not something we could do not on the website and after some argument about the term bundle and repeating the fact cant do it on the website the agent on the phone confirmed that she would Cancel our original seating, So we can try and add on the extra leg room and lounge access bundle online We were not able to do so and we sent in snips as requested to prove this. She then said she would add the extra leg room(1. price was given) and then on lounge access- 2. prices were quoted and then combined for the end of the call I kept asking is this for extra leg room and lounge for which she responded yes. payment link was sent and she confirmed that we will receive an email in confirmation of the changes. nothing was received so a second call was made on the 17th of August: This agent confirmed the total amount, and said that he will send out the email straight away on this call I repeatedly ask is this for extra leg room and lounge to which he confirmed yes. So the total price I have paid for is for extra leg room and lounge access for the flight from Kuala Lumpur to Sydney. We have received confirmation of the change of seats(seat numbers are as per the original phone call) but no confirmation of lounge access. I gave it some time for the app to update but this has still not happened So on another call in, I just wanted a confirmation of the lounge access to be sent out to which the agent had said we had not paid for this. This is incorrect and the only resolution to this problem is that you sent out confirmation that we do have lounge access so we donβt have any issues at the airport and the price remains as quoted because that is the price that on several occasions was confirmed as extra leg room and lounge access for the Kuala Lumpur to Sydney flight. I have called many time since as no one calls you back and each agent says the same, the person dealing with it will call you - over a month now and no resolution! even calling at 6.30 am in the morning so i get them during their day hours (15:30 there) all they need to do is listen to the first two calls!! i want to cancel flight but i will probably never get my money back!! will never book with them again nor recommend themOverall
- poor customer service. never call you back and wont transfer calls
zero
- Kuala Lumpur-Sydney
- Economy
- Loss: β¬158
- Desired solution
Other - Confirmation of access lounge as they have confirmed this verbally TWICE
Amy G
Verified | Sep 30, 2025London-Denpasar
Economy
Have received my luggage the day after the incident however was a real inconvenient I wasnβt sure when it would arrive by and was really stressed as I was only my hotel for the one night as was worried it wouldnβt arrive in time before I left the hotel . The bag shouldβve been transferred from one flight to the next without me dealing with it , got to the airport and because it happened to a fair few people there was a long queue for luggage services and took about an hour there after waiting for 45 mins to see if luggage would show up , my taxi transfer had to wait two hours for me to leave airport , when I filed the report I wasnβt offered any compensation or apology for the delay and was a really inconvenience to the start of my trip , the online report gave a bit of information about delivery but I never received info of what time approx it would arrive or be given any phone call or email about it wasnβt the best form of communication on the report to see when it would actually arrive luckily it arrived before me checking out of my first hotel and all I had to purchase was some toiletries
- London-Denpasar
- Economy
Massimo D
Verified | Aug 20, 2025Kota Bahru-Kuala Lumpur
Economy
Issue and miscommunication around luggage
I was flying from Kuala Lumpur to Kotha Bahru on August 14th 6YKPJG I purchased on line 10 additional kg per luggage at β¬ 86. When dropping off my luggage in Kuala Lumpur Airport I have asked the check in officer an the counter desk of Malaysian of this purchase of additional luggage was for both ways and the officer has confirmed that was the case . On my way back at Kotha Baru airport the check in officer asked for a payment of MYR 1.105 (β¬240). Payment was not possible through American Express . All of my payments to Malaysian Airways have been done with American Express. I kindly ask to be refunded by β¬154.Overall
- Poor customer service at the airport
- Kota Bahru-Kuala Lumpur
- Economy
- Loss: β¬154
- Desired solution
Navjeet K
Verified | Jun 14, 2025Economy
Sri guru ram das ji international airport Amritsar
Hi there, my name is navjeet, I was in a lot of trouble when I was at the Amritsar airport, because I had some overwait luggage the airline staff treated me badly, i had some breakable items but she didnβt put a tag on them so everything is broken. I told them I would return my belongings, they made me confused then I lost my passport somewhere and I asked her about my passport she spoke very badly to me and she abused me.then one of their men went to the immigration and told them that am not sending this girl donβt do her immigration , he tells me that I wonβt let you go until you apologise to me , he said I am canceling your flight , then I apologised to him and he sent me away, I want some action to be taken against them so that they donβt do this again please help me all about this thanks- Economy
- Desired solution
Refund
Navjeet K
Verified | Jun 14, 2025Economy
Sri guru ram das ji international airport Amritsar
Hi there, my name is navjeet, I was in a lot of trouble when I was at the Amritsar airport, because I had some overwait luggage the airline staff treated me badly, I told them I would return my belongings, they made me confused then I lost my passport somewhere and I asked her about my passport she spoke very badly to me and she abused me.then one of their men went to the immigration and told them that am not sending this girl donβt do her immigration , he tells me that I wonβt let you go until you apologise to me , he said I am canceling your flight , then I apologised to him and he sent me away, I want some action to be taken against them so that they donβt do this again please help me all about this thanks- Economy
Amritpal K
Verified | May 2, 2025Economy
Baggage delayed
My baggage got delayed. I cannot get over this. How this big brand can be irresponsible. This is very frustrating I had medicine for my kid in the luggage and also my baby stuff which I need very much, please try to get my baggage to me. I will be very thankful to you. Next time I will never travel through this airlines. I had very bad experience. Please I beg you to get my bags to me Thnx Amritpal- Economy
- Desired solution
Other
Prabjot B
Verified | Mar 18, 2025London-Kuala Lumpur
Economy
Successful claim
Technical problems
The crew first informed the flight was delayed from 21:25pm to 22:25pm. Subsequently the crew informed the flight was cancelled due to the technical error. I was taken to airport hotel after collected the luggage, immigration. A replacement flight MH0003 was arranged on the 15 Mar 10:25am. i checked in the next morning and was informed that the duty free purchase (GBP190.75 = EUR226) the night before was ok to be carried by hand. However the products was taken at the security- London-Kuala Lumpur
- Economy
- Successful claim
Ma Leya M
Verified | Dec 22, 2024Economy
Missing luggage
I am writing to express my deep disappointment and frustration regarding a distressing incident involving the mishandling of my hand carry luggage during my recent travel with Malaysia Airlines. This experience has caused me significant emotional distress and disrupted my personal and professional life. During my journey, one of your staff members took my hand carry luggage without providing me with any claim stub. Subsequently, I was informed that without this stub, it would be impossible to locate my luggage. My luggage contained several important and valuable items, including: β’ A gift for my sick husband, whose health is already a significant source of worry for me. β’ His glasses, which are essential for his daily life. β’ My laptop charger, which I rely on for work but now cannot use, leaving me unable to fulfill my professional responsibilities. β’ Clothing that I had recently purchased and had not yet worn, which I saved for over time to afford. This situation has caused me immense stress, depression, and anxiety. Your staffβs handling of the matter has only exacerbated my distress. They were rude, dismissive, and refused to take accountability for their actions. Instead, they attempted to shift the blame onto me for a mistake clearly made by Malaysia Airlines staff. One male staff member even screamed at me, reducing me to tears and further intensifying my anxiety. I was repeatedly pointed to different personnel, none of whom were able or willing to provide assistance. The lack of professionalism, compassion, and accountability demonstrated by your staff is deeply disappointing. This ordeal has affected not only me but also my husband, whose fragile health has been further compromised by the stress of this situation. As the days pass, I am losing hope that my luggage will ever be recovered, and the excitement and happiness I should be feeling on this trip to see my family after a long time have been completely overshadowed by this traumatic experience. As a result of this incident and the way it was handled, I will never use Malaysia Airlines again. This experience has completely shattered my trust in your airlineβs ability to provide a professional, reliable, and customer-centric service. I strongly urge Malaysia Airlines to take immediate action to address this matter. Specifically, I request: 1. A full investigation into the whereabouts of my missing hand carry luggage. 2. A sincere apology for the rude and unprofessional behavior exhibited by your staff. 3. Compensation for the financial and emotional damages caused by this incident. This experience has left me disillusioned with Malaysia Airlines. I trusted your airline to provide a safe and professional travel experience, but instead, I have been met with negligence and indifference. I hope you will take this complaint seriously and ensure that such incidents do not happen to any other passengers in the future. I look forward to your prompt response and resolution of this matter.- Economy
- Desired solution
Michael T
Verified | Nov 26, 2024Perth-Kuala Lumpur
Economy
n/a
I received email from MAS to check in online within 48 hours from Perth to Kuala Lumpur departing on 28/11/24 by MH124 and yet after many times tried to check in online .The reply online said like this" We are unable to complete your check in request, Please proceed to airport for help. This is totally disgusting and ridiculous MAS, The Management should be ashamed for what was online check in for ?- Perth-Kuala Lumpur
- Economy
Josh J
Verified | Oct 1, 2024London-Sydney
Economy
Successful claim
Technical problems
Flight was delayed several times, ended up boarding about 3.5 hours late. De-boarded about an hour later due to continued technical issues. Queued for 5 hours to sort out a new flight. Arrived at final destination 24 hours later than planned.- London-Sydney
- Economy
- Successful claim
Carol T
Verified | Sep 26, 2024London-Kuala Lumpur
Economy
Successful claim
No reason given
An hour after the flight was due we were told it was cancelled. We were bussed to a hotel then flew out a day late- London-Kuala Lumpur
- Economy
- Successful claim
Yew Loong W
Verified | Sep 11, 2024London-Kuala Lumpur
Economy
Technical problems
The flight delayed was due to technical fault. The major problem we were being stranded at Doha for 3 days. It become a big issue being promoted as a news, refer to the attachment.- London-Kuala Lumpur
- Economy
Sharo G
Verified | Sep 6, 2024London-Perth
Economy
No reason given
due to fly 13th may 2024 flight cancelled on the 12th may new flight 14th may 2024 less than 24hrs notice,onward flight to Perth due to leave 14th may now left 15th may stayed hotel Malaysia airline payed have sent numerous emails just been fobbed off- London-Perth
- Economy
Hayley H
Verified | Aug 13, 2024London-Perth
Economy
Successful claim
Problems at airport
We were delayed by 3 1/2 hours meaning I missed my connecting flight, however I was put on another connecting flight, but my 20 hour journey turned into a 35 hour. I arrived at my final destination at 2am on the 14th August. They told us that the crew needed landing time so the flight was delayed. They gave us a Β£15 food voucher. It meant I had to miss half a day at work!- London-Perth
- Economy
- Successful claim
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