Norse Atlantic Airways complaints: comments, page 2
73 comments
Kade N
Verified | Aug 17, 2025Athens-Los Angeles
Economy
No reason given
The flight departed multiple hours late, and we arrived at LAX 3 or more hours later than we were initially supposed to.
- Athens-Los Angeles
- Economy
Neville B
Verified | Aug 15, 2025Paris-New York
Economy
Technical problems
Our Norse Airlines flight from Paris to New York was canceled on very little notice. This caused me and my family to have to book a hotel and rebook with another airline for the following day I request any compensation am I entitled to from Norse Air- Paris-New York
- Economy
Oskar V
Verified | Aug 15, 2025New York-Istanbul
Economy
We, a family of 5 people, two adults and three children, were refused boarding. In addition to everything else, they behaved inappropriately, mocked, rejected to write a refusal on paper and refused to give their names and turned over their badges when I tried to see the names. Mrs. Z behaved especially brazenly (Sam and Gabby were also present), they only gave their first names, although I have said more than once that they are officials and represent the company, so they cannot hide their names. I have not found a law confirming the legality of the refusal to board due to the fact that we are flying with the wrong airline. We had to buy other tickets and it was for five people.
- New York-Istanbul
- Economy
Cristy S
Verified | Aug 13, 2025
Athens-New York
Economy
Problems at airport
The airline representatives communicated very poorly about the delays and the reasoning as to why the flight was being delayed 3 times. Prior to the delay, we had to purchase another ticket to make the initial time because our original flight only gave us an hour to make it to the original Norse flight at 7:30am. Once we purchased the earlier tickets to have enough time to make the Norse flight, the airline was delayed 3 times and email communication was not sent out on the delays until way further.- Athens-New York
- Economy
Tysean C
Verified | Aug 13, 2025Athens-New York
Economy
Problems at airport
We were delayed 3 times and no one communicated to anyone, so we brought an earlier flight to ensure we made the first time. However due to push backs we spent extra money in the airport to eat and an additional flight because we already had a flight reservation to arrive at Athens airport before we head back to JFK- Athens-New York
- Economy
Ike E
Verified | Aug 7, 2025Economy
Was duped into paying more money during online checkin
I was invited to check in on line and during the checkin chose a standard seat which was free 38 D&E but on submission of the forms I was informed that I need to pay Β£47.15 thinking that was the charge to check in I paid on reaching the airport I had to check in my 23 Kg bag which I had already paid for separately I was told that checking in online was why I had to pay when you can do it at the airport where seat allocation is free seat. Online check is not free from experience and since I was allocated a standard seat during the checkin that was Β£47 pounds for.
- Economy
Svetlana G
Verified | Aug 7, 2025New York-Istanbul
Economy
We, a family of 5 people, two adults and three children, were refused boarding. We fulfilled all the conditions of the German Federal Foreign Office for transit at the German airport, namely, the terminal did not change (Terminal No. 1), the transfer was 2 hours, we have 2 American passports and 3 of us are residents of the United States. and there is no word anywhere on the official website that this does not apply to Norse Airlines. I could not find this information anywhere in the public domain, the staff suggested that I download the application of a completely different airline and find these requirements there. In addition to everything else, they behaved inappropriately, mocked, refused to write a waiver on paper and refused to give their names and turned over their badges when I tried to see the name. Mrs. Z behaved especially brazenly (Sam and Gabby were also present), they only gave their first names, although I have said more than once that they are officials and represent the company, so they cannot hide their names. I have not found a law confirming the legality of the refusal to board due to the fact that we are flying with the wrong airline. We had to buy another ticket and it was for five people.
- New York-Istanbul
- Economy
Iqbal A
Verified | Jul 7, 2025Athens-New York
Economy
Technical problems
On the day of our scheduled journey, I received an email early in the morning notifying me that the flight had been delayed due to a technical issue. The departure time was changed twice. My wife and I arrived at the airport and waited for further announcements. Later, I received another email informing us that the flight had been canceled. This was a complete shock to us. We made several attempts to contact airline staff for assistance, but unfortunately, we were unable to find any representatives available at the airport. As we urgently needed to travel to the United States, we were left with no option but to book an alternative flight at our own expense. Following this, I submitted a compensation claim in accordance with the EU regulations and received an acknowledgment confirming that my claim had been submitted. They just refunded the ticket price. However, since then, I have not received any updates or further communication regarding the status of my claim, and no compensation has been issued to date.- Athens-New York
- Economy
Rebecca P
Verified | Jul 1, 2025Economy
Safety issue. Seat belt damage.
Upgraded to extra legroom, when i fastened by seat belt i noticed excessive damage/fraying, I reported it to the air steward who apologized and offered me a free drink??? Really i think i should have been moved to a safe seat! This a massive safety issue.
- Economy
- Desired solution
Refund
Other
Sydney S
Verified | Jun 26, 2025Paris-Los Angeles
Economy
Technical problems
We took off on time, but then had to turn around an hour in to the flight due to a mechanical issue with the plane. We de boarded the plane then re boarded. We were delayed about 5 hours from our original flight time before finally taking off again- Paris-Los Angeles
- Economy
Lionel Anibal B
Verified | May 27, 2025Paris-Los Angeles
Economy
Technical problems
Looking to see if eligible for compensation. Had a very long flight and extremely jet lagged due to delays. Almost missed my SFO flight and was very stressful.- Paris-Los Angeles
- Economy
Athanasios L
Verified | Apr 25, 2025Athens-New York
Economy
No reason given
I arrived at the airport around 6:30am to check in and there was no one at the ticket counter. I learned from other travelers at that time that my flight was delayed. I had no prior notifications or communication from Norse concerning the delay. I wasted two hours at the airport attempting to figure out what I could do but was unable to contact Norse by phone and received no response to my emails. The online portal was also not working. 4 hours later, I received an email from Norse saying my flight had be cancelled with no explanation. $167 were offered as a βrefundβ but I had to pay $700 for a new ticket AND I missed important work in the US as I now have to fly the next day. With such short notice there were no same day flights available. Current cost with receipts is $700, but total cost including extra gas, missed opportunities, and rescheduling work and rebooking transport in the US is much higher. I had to reschedule transport to and from the airport and shift work around in the US, something that involved multiple parties and is a massive inconvenience.- Athens-New York
- Economy
Paula D
Verified | Apr 22, 2025Rome-New York
Economy
No reason given
Emailed them over 10 times. They havenβt gotten back to me with a real compensation in almost a year now..- Rome-New York
- Economy
Jiri S
Verified | Mar 8, 2025Economy
I was charged 719.50 EUR for the seat reservation
I was charged 719.50 EUR for the seat reservation instead of 71.95 EUR. Although the check-in staff admitted their mistake right after it happened, they said I need to ask Norse for the refund. I did that via multiple channels but Norse is not willing to give me my money back!
- Economy
- Loss: β¬719.5
- Desired solution
Refund
Sarah C
Verified | Jan 17, 2025London-Miami
Economy
No reason given
contact was made to the airline and I was asked to keep the receipts from my travel. I was staying with relatives in Deerfield and Orlando is sereral hours away, therefore I needed to get a train from Orlando to the nearest station to Deerfield Florida- London-Miami
- Economy
Dimitra P
Verified | Dec 7, 2024London-New York
Economy
No reason given
The airline does not provide a boarding pass or e-ticket except from just an airline reference number. Maybe they do this so that people cannot ask for compensation. My flight was cancelled on the day of departure with no explanation and I was put on a flight three days later than my original date without the chance to pick a date. I missed my friend who I was travelling with and had to change later flights because of this. They also have no way to contact them online, which is why I didn't contact them. This was a very stressful experience!- London-New York
- Economy
Morgan S
Verified | Oct 18, 2024New York-Paris
Economy
24 House Flight Delay - Refund
Hi, I made a reservation with my family for Norse flight no1302 from JFK to CDG leaving April 19, 2024 at 1230am. The flight was delayed by 24 hours and my family missed a very important family event because of this delay. I filed two claims and have still yet to receive a refund. Following EU regulation (EC261/2004) each passenger on my reservation is entitled to a 600 euro compensation. Ticket ID is: 421501 Claim Number 437119 Full List of passengers: Morgan Steiker Armelis Dorville Leyanna Fernandez Enzo Steiker Cora Steiker Maria Almonte All flights were purchased via Morgan Steiker debit card. Confirmation: B3654C- New York-Paris
- Economy
- Loss: β¬4500
- Desired solution
Joachim S
Verified | Sep 26, 2024London-New York
Economy
Technical problems
we did not get any compensation. my wife Juliane Stolte and our daughter Victoria Stolte needed to fly on the Norse flight. I needed to buy a new flight via BA see account details. We did not keep our boarding passes but they are on the Norse system Dear Joachim, This letter concerns the delay of your flight departing from London Gatwick Airport to New York John F. Kennedy International Airport with flight number Z0701 scheduled for the 3rd of December 2023. We understand that flight delays are frustrating and inconvenient, and we strive to avoid such disruptions. Nevertheless, safety and regulatory compliance remain our highest priorities, and certain situations are unavoidable despite our best efforts. We apologize for any inconvenience caused by the delay and appreciate your understanding as we investigate and address these matters thoroughly. In this instance an unexpected operational issue with the aircraft occurred immediately prior to departure. As per our normal safety procedures in instances like this, aircraft engineers are called to check the issue and to declare the aircraft ready and safe for commencing the flight, unfortunately, this caused a departure delay. We assure you Norse Atlantic Airways took all reasonable and available measures to avoid and reduce the delay, and we trust that you also appreciate we cannot waver in our commitment to ensure safety and regulatory compliance. We sincerely regret that your flight was subject to an unforeseen delay and apologize for any inconvenience caused. As safety in air traffic is always our top priority, situations like these cannot always be avoided. However, we will always do our utmost to get you to your destination as expedited as possible under the circumstances. Thank you for your understanding, we hope to have the pleasure of serving you under more favorable circumstances in the future!- London-New York
- Economy
Anne-Marie W
Verified | Aug 2, 2024London-Orlando
Economy
Technical problems
The flight boarded at 1 pm and everyone was boarded for 130pm the flight had a baggage transportation delay the fire engine was present and captain came over the system to say whilst the luggage was boarding the stair lift cgot caught and damaged a part of the plane . The fire engine had to check and engineer had to fix the flight in this time we had no access to water or food for 2.5 hours and were not allowed to get off the flight . The engineer then said it would take 2 hour fix so we set off at 5 pm on stead of 2 we got to Orlando at 11 pm and my flight to louieville had already departed I had to wait 2 hours to find out there was no flights available i had to get a taxi costing 40 dollars to a hotel and stay there and then pay for food all day and taxi back to airport my flight was then delayed to 1130 pm that night so i missed both my pick ups to lexington The airline told me to go to spirit and see if there was a flight which was a 40 minute travel . I got their and they said i need to walk back 40minutes to norse terminal as it was not their problem and they had no flight for me and my son The full experience with my 5 year old on my own was a shambles i am out so much money I had to pay a taxi from louisiville to Lexington because we missed the pick up due to flight been delayed from orlando. Because of the delay i missed 1 flight and 2 pick ups as both flights delayed. We did not get offered a voucher or a hotel stay or nothing from norse they kept us on a flight at london for 3 hours and only 2.5 hours later were we granted half a cup of water We were not allowed to buy snacks or water either until the plane was in air so my son and i were starving as we had eating at 7 am in glasgow that morning and got to london and had to run for the orlando flight which meant we had no food in 11 hours There was no one to support me at the other end with norse- London-Orlando
- Economy
Marc F
Verified | Jul 30, 2024London-New York
Economy
Unknown
The flight was cancelled the night before we were due to travel. Therefore we had to stay overnight in London which was very expensive. We missed a whole day of our trip due to this.- London-New York
- Economy
Robert B
Verified | Jul 26, 2024London-New York
Economy
Technical problems
They offered a flight the following week (Tuesday) but I was going to a wedding and so would miss it and my return flight was on Thursday.- London-New York
- Economy
Ikram A
Verified | Jul 26, 2024London-New York
Economy
Technical problems
We arrived at the airport ready to board our flight. We were told that it was delayed by 20 minutes. This went on until we were informed that our flight was cancelled. They provided us with hotel that was 30 mins away from the airport. This required us to pay taxi there and back. We also pre booked a taxi to pick us up from the jfk airport and drop off at our hotel. Which has resulted in us losing money. They also change our flight back so the train ticket we booked is wasted.- London-New York
- Economy
Aastha G
Verified | Jul 23, 2024London-Miami
Economy
Unknown
The website did not reflect the delayed time. I had to come 4 hours early to the airport in order to fully confirm about the delay. No reason given for the delay, just informed that the delay is from the airlines side. I to pay for food extra at the airport- London-Miami
- Economy
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