Sky Express complaints: comments, page 2
90 comments
Cooper P
Verified | Aug 17, 2025Milos-Athens
Economy
Successful claim
Sky express and customer care for sky express has stopped responding to our emails about the 500 euro for kicking me and my friend off. Also they owe us another 1320 euro for luggage as they promised 60 euro per day without luggage in the email and me and cooper didn’t have it for 11 days
- Milos-Athens
- Economy
- Successful claim
Αλέξανδρος Τ
Verified | Aug 16, 2025Ikaria-Thessaloniki
Economy
No reason given
Ο καθυστέρησαν την πτήση με ανταπόκριση και αναγκάστηκα μας έκαναν να πάρουμε μία άλλη πτήση! Η πτήση μας ήταν 19:35 και αναγκαστικά πετάξαμε 22:30 φτάνοντας στον προορισμό μας τρεισήμισι ώρες πιο μετά γιατί είχε πάλι καθυστέρηση η πτήση Πάλι χωρίς να μας ενημερώσει κανένας- Ikaria-Thessaloniki
- Economy
Claudia D
Verified | Aug 14, 2025
Zakynthos-Athens
Economy
No reason given
Due to the delay of my flight from Zakynthos to Athens, I missed my flight to Paris which meant I missed my flights on another ticket to get me back to Sydney Australia. I was put on another plane to Paris from Athens but this meant that I landed in Paris just before 9pm, which was 3 hours later than anticipated.- Zakynthos-Athens
- Economy
Danny R
Verified | Aug 13, 2025Economy
Lost luggage
Lost luggage PIR PASGQ11077 Bag Tag GQ068280 Have repeatedly asked for resolution, replacement of lost contents and the bag. Submitted list of internal items and cost to Customer Service. Have repeatedly emailed and called with little success
- Economy
Eliza M
Verified | Aug 3, 2025Mykonos-London
Economy
Problems at airport
Missed my connecting flight due to being delayed from Mykonos. I have emailed them twice with no reply. This is after I went to the desk at Athens and they didn’t help me either and told me to contact them online. Very frustrating airline to deal with.- Mykonos-London
- Economy
Triada A
Verified | Jul 31, 2025Alexandroupolis-Athens
Economy
Successful claim
Technical problems
Η πτήση καθυστέρησε αρχικά με αργοπορημένη άφιξη του πρώτου προγραμματισμένου για την πτήση αεροσκάφους, πάνω από μισή ώρα. Στη συνέχεια περιμέναμε με την κόρη μου, που είναι τραυματισμένη στο πόδι με πατερίτσες, να επιβιβαστούμε, πράγμα που δεν έγινε ποτέ. Μπήκαμε ξανά μέσα στο αεροδρόμιο όπου περιμέναμε αρκετή ώρα χωρίς σαφή ενημέρωση, πέρα από την εικόνα του τεχνικού ελέγχου που απλώς μας ανέφεραν. Τελικά μετά από ώρα μας είπαν πως έρχεται νέο αεροσκάφος με το οποίο και ταξιδέψαμε. Τελικά στον προορισμό μας φτάσαμε περίπου 5 ώρες αργότερα, ενώ και για τις αποσκευές μας, προκειμένου να τις παραλάβουμε κάναμε πολλή ώρα. Όλα αυτά με την 8 χρονη κορη μου που ήταν ήδη ταλαιπωρημένη, ενώ κι εγώ η ίδια πάσχω από σακχαρώδη διαβήτη.- Alexandroupolis-Athens
- Economy
- Successful claim
Margarita T
Verified | Jul 23, 2025Thessaloniki-Heraklion
Economy
No reason given
Η μόνη πτήση που είχε καθυστέρηση. Δεν μας έδωσαν καμία αναφορά. Μοίρασαν έγγραφα με τα δικαιώματα επιβατών. Καθυστέρηση πάνω από 3 ώρες.- Thessaloniki-Heraklion
- Economy
Effimia M
Verified | Jul 21, 2025Economy
Formal Complaint Regarding Crew Behavior – Mr. Ravanis
Dear Sky Express, I am writing to express my concern regarding an incident on a recent flight involving a crew member named Mr. Ravanis, whose name was provided by the cabin supervisor. Flight Number: GQ 700 Date: July 20th Route: Athens (10:35) – London Gatwick My friend and I were seated in row 28. Row 27 (an emergency exit row with extra legroom) was unoccupied at boarding. I politely asked a crew member if we could move there should the seats remain available after boarding. One of the seats (27C) was later taken by another passenger who had also moved there upon request. After the safety briefing, I asked Mr. Ravanis if we could take the two empty seats (27A and 27B). He responded that only one of us could sit there and the other “could sit between two gentlemen on the opposite exit row,” claiming the lady had requested no one sit next to her. I later asked the passenger directly, and she clearly denied making such a request. Mr. Ravanis then returned, asked her again in front of me, and she confirmed she never said that. He then called it a “misunderstanding” and allowed us to move, but offered no apology. Instead, he and a female flight attendant (the only one with a fuller figure, whose name I don’t know) repeatedly urged us to “make it quick”, without helping us store our two backpacks, which we had to relocate to the overhead bins. At the end of the flight, I asked Mr. Ravanis for his name to submit a formal comment. He refused, saying: “I didn’t do anything wrong and I know my job very well.” He then returned to the back of the cabin and discussed the incident loudly with his colleagues, clearly audible to nearby passengers, including myself. The cabin supervisor was very polite and helpful. She apologized for the incident and confirmed there is no company policy that allows a passenger to block neighboring seats for “peace and quiet.” I share this with the expectation that Sky Express will take it seriously. Professionalism, fairness, and clear communication should be consistent across your staff. If I hadn’t verified the situation myself, I would have accepted false information and been unfairly treated. Please take appropriate action to ensure high standards of service and conduct among your crew. Sincerely, Effimia Marsellou
- Economy
- Desired solution
Apology / Voucher
Other
Birgit A
Verified | Jul 17, 2025Kos-Billund
Economy
No reason given
We woke at 04 am (in the morning) and were picked up at the hotel at 05 am. 05.45 we were in the airport. Scedualed to leave 8.45 but we saw fire weichle on the runway when we came. 21.22 we landed in Billund. I wrote to my husband as soon as we landed. The Airline came and gave us some papers “regulation (ec)no 261/2004. The airline provided us with 10 euro two times during the day. We did not get any information about what was wrong and they kept changing the time of departure. I was going to a dinner arrangement in the evening but we did not make it. We were wery affraid for my mother Health. She has heart problems and severe edens in her legs. Her legs was very swollen due to sitting down so Long without the possibility to raise her feet above heart. (I took picture)- Kos-Billund
- Economy
Chloe J
Verified | Jul 12, 2025Cyclades Islands-Manchester
Economy
No reason given
We spoke to the airline at the airport and they weren’t able to offer any help. I spoke to MyTrip, the third-party we booked connecting flights through and they additionally couldn't help (see above) as they have a 24 hour window to contact for a refund/compensation. Unfortunately, we were travelling for 11 hours and needed all of our phone battery to book flights/trains/taxis and weren't aware of the policy. Jet2, the airline whose flight we missed on the way back only offer refunds in the case that they cancel the flight. As they didn't, we can't do anything.- Cyclades Islands-Manchester
- Economy
Chrysostomos P
Verified | Jun 30, 2025Economy
Flight reference number C6ZUZU_Request for Full Refund
Dear Sir/Madam, I am writing to formally request a full refund for a flight I booked with Sky Express, due to issues that arose from a surname discrepancy that was not properly resolved at the time of departure. I had a flight scheduled on 30/06/2025 from Larnaca to Toronto, Canada, with a connection in Athens. I completed check-in the day before using my Canadian passport number. However, when I originally booked the flight, I used the name and surname from my Cypriot identification card, which differs from the surname listed on my Canadian passport. Upon arriving at Larnaca Airport. Check-in staff they didn't proceed to correct my surname on my ticket reservation, offering to pay any applicable fee. Unfortunately, the staff did not update my ticket details. Instead, they only modified my check-in information to allow boarding for the first leg of the trip, from Larnaca to Athens. They were aware of my final destination being Toronto and advised me that I might face issues in Athens. As expected, when I arrived at Athens Airport for my connecting flight to Toronto, I was denied boarding due to the mismatch in my surname. As a result, my original ticket was cancelled, and I was forced to purchase a new ticket to complete my journey—incurring a significant and unnecessary expense. This situation could have been entirely avoided if the check-in staff in Larnaca had processed the surname correction on my reservation instead of change my check in only. I find it unacceptable that I was not provided with the proper assistance at the initial point of departure, and that I had to bear the cost of a new ticket due to this oversight. I am therefore requesting a full refund for the original ticket, as the issue was caused by the airline’s failure to properly handle a standard name correction procedure. Attached, you will find all relevant documents, including: My original booking confirmation Canadian passport Cypriot identification card Any other documents requested by your Company are available. I appreciate your prompt attention to this matter and look forward to your positive response. Kind regards, Chrysostomos Petrou CY ID 456835 Canadian Passport AD034205 Contact telephone +357 96866267
- Economy
André L
Verified | Jun 17, 2025Economy
Strong smell of cigarettes in plane
When we entered the plane (from the back) we noticed a strong smell of cigarettes which intensified going to the front. When I let the stewardess know about this smell, she appeared to call the cockpit. After a while the smell diminished. How is it possible that the pilots take this kind of attribution, knowing that smoking is prohibited?- Economy
Carlton C
Verified | Jun 1, 2025Cyclades Islands-Corfu
Economy
No reason given
Flight from Naxos to Athens was delayed, resulting with missed connection to Corfu. I was taken to a hotel in Athens arriving at 12.30am and picked back up at 4am and taken back to the airport for the first flight at 6.30 am.- Cyclades Islands-Corfu
- Economy
Apostolos G
Verified | May 20, 2025Thessaloniki-Milos
Economy
No reason given
φτάσαμε την άλλη μέρα. Μας κοιμησανε σε ένα ξενοδοχείο αφού γυρίσαμε απ' την Αθήνα και έχασα και μέσα διακοπές στην Μήλο- Thessaloniki-Milos
- Economy
Parthena G
Verified | May 17, 2025Thessaloniki-Milos
Economy
No reason given
πετάξαμε από Αθήνα για Μήλο, μας ανακοινώθηκε ότι δεν μπορει να προσγειωθεί (περίεργο αυτό γιατί διαπιστωσα ότι είχαν προσγειωθεί πριν από μας 4 πτησεις στο νησί). Μα πήγαν στην Μύκονο, μας κατεβασαν από το αεροπλάνο τστο αεροδρόμιο Μηκόνου, έβαλε καύσιμα το αεροπλάνο και μας έφεραν πίσω στην Αθήνα.- Thessaloniki-Milos
- Economy
Charidimos F
Verified | May 16, 2025Heraklion-Mytilini
Economy
No reason given
I talked to people there in the airport and they told me that if I get at the airplain with the 7:30 I won’t be there on time so I can’t catch the other flight (for Mjt) . It is not my mistake that the flight is delayed and they have to wait for me- Heraklion-Mytilini
- Economy
Prodromos P
Verified | Apr 30, 2025Athens-Larnaca
Economy
Technical problems
We didn't receive food during these hours only water. The staff was angry and we faced bad behavior.- Athens-Larnaca
- Economy
Lucia G
Verified | Apr 16, 2025Chania-Athens
Economy
No reason given
Flight delayed of Skyexpress Chania Athens make me miss other flight from Athens. My Arrival to final destination was scheduled for 11 April 01:20 am and i arrived 13 April 14:40hs. Due to delay with flights which no information asistance i lost my flight from Athens Bristol which cost me an amount of money i had to pay other flight, lugagge,hotel,taxi,food...and because that extra cost i had other problems The airline in Chania Crete said when i arrive Athens i will receive asistance and be compensated for delay and miss next flight but arriving Athens denied asistance, didnt provided with any asistance information, any care Even speaking unrespectully and said they can delay as much they want and if i lost other flight is my responsability because was not from Skyexpress. The incident inconveniente me too much having to spend much money in new flight, lugagge,hotel,food,taxi ,phone calls trying to resolve, ... I was stuck in airport few hours trying to resolve situation...having other personal problems due to it too I also miss and event that i was traveling for .- Chania-Athens
- Economy
João Pedro G
Verified | Apr 12, 2025Thessaloniki-Athens
Economy
Strike
Greek air controllers strike on the 9th of April. No flights were made that day, so I needed to stay one more day in Thessaloniki with associated costs with accommodation, dinner, and lunch. The alternative flight the next day was also delayed over one hour. All this made me miss a meeting I had in Athens on the 10th of April afternoon.- Thessaloniki-Athens
- Economy
Yogesh D
Verified | Mar 31, 2025Economy
Airhosete Altitude
Worst airline ever. Airhosete MADRATE refuse to use toilet in emergency & show bad attitude in today's flight from Istanbul to Athens. When I asked her name to complaint she brought another lady by her side and she asked what is problem and why you are asking her name she was screaming at me on my seat. I never heard that toilet not allowed while plane refueling. Avoid this sky express airline.
- Economy
Hannah B
Verified | Mar 4, 2025Economy
5 months and still haven't received my refund
AWFUL experience and NO communication from start to finish! 0 / 10 do NOT fly with this airline. I purchased a ticket for a flight from Athens to Milos for 19 September 2024. At the gate, I was informed that the flight was overbooked; As a result, I was offered a seat on a different flight later that day plus a refund of EUR 250 according to the gate agent. I was told to send an email to their customer "care" department (which does not care for its customers) with a photo of my boarding pass and explaining the situation, which I did. Since then, I have only heard from them once, which was a single simple email informing me that my case was being "processed" in November. It is now March, and over 5 months have passed since the initial date. No information at all regarding the scores of emails I've sent or status of my refund.
- Economy
- Loss: €250
- Desired solution
Refund
Anna P
Verified | Feb 24, 2025Athens-Tbilisi
Economy
they did not let me on the board because they asked return ticket and insurance to non visa country, as Russian citizen idont need any visa or special requirements for Georgia, also I can send receipt for trains and taxi and food I contacted sky express twice they don't answer
- Athens-Tbilisi
- Economy
Martin J
Verified | Feb 5, 2025Economy
Baggage was badly damaged
Bags were damaged. PIR number issued LCAGQ11711 Damage claim accepted on 17/10/24. No further communication received until 15/11/24 after I sent about 20 emails, I was told to send bank details and wait 90 days for €140 compensation. As requested bank details sent by return email. The deadline is now up and they will not reply to my emails, I have sent over 30 emails and the customer support phone number says it’s nothing to do with them. They just ignore my emails, I guess hoping I will just give up trying to get my agreed compensation.
- Economy
- Loss: €200
- Desired solution
Expenses reimbursement
Zafeiria N
Verified | Jan 3, 2025Economy
When We arrived to Rome, my bag was not at the baggage claim
Sky express wil NOT cooperate with me in giving me a "case number" for my lost luggage!!! Their baggage handlers in Rome wouldn't give me one because I left my tag on board in the seat pocket, yet they would not let me go back to the aircraft to get it! So, I paid 30 euros extra to upgrade for a ticket with a bag included and I feel I paid to have it lost or stolen and Sky Express doesn't give a DAMN! They even say on their website that they will pay 30 euros per day for compensation and they won't even offer me this! I had a bag within a bag and many nice things in my suitcase too! At least 3k worth and they aren't even trying to help me!! They are CROOKS!!!!- Economy
- Loss: €3
- Desired solution
Jennifer M
Verified | Jan 3, 2025Economy
Luggage was not put thru to final destination and delay
Due to your representative agent at the check in desk in Athens, Greece, she did not put our luggage thru to our final destination in Halifax, NS and did not give us our boarding passes for our connecting flight. She told us we had to pick up our luggage in Frankfurt. Due to this, we missed our connection in Frankfurt because the our flight leaving Athens was delayed and when we arrived in Frankfurt, baggage was delayed. We made to the check in for Condor at 315pm and we were denied boarding as it had closed. Condor was not able to get us a flight to Halifax until October 17. We had to get hotels for 2 nights, plus transportation and food while we waited for our next flight. I had to miss one days work and my husband had to miss two days of work due to the delay. We were not informed by any airline of our passenger rights either. I have receipts for all our expenses due to this delay. This is not how we planned on ending our honeymoon.- Economy
- Loss: €600
- Desired solution
Refund
Panagiotis B
Verified | Dec 25, 2024Warsaw-Athens
Economy
Technical problems
I sent an initial email to them. They responded by saying that the number on my bank account was wrong. I sent them the number of my bank account without receiving any response. The last email was on 14th Oct. 2024. Due to technical issues, the aircraft remained in WAW until 02:00 am of the next day, landing in ATH at 06:00 am of the next day.- Warsaw-Athens
- Economy
Adonis R
Verified | Nov 29, 2024London-Athens
Economy
Don't remember
On our way to the airport we were told that the train will not stop at the airport stop and we stopped before but no other information was given. We were not given any information and we found out that the flight left at 6 pm- London-Athens
- Economy
Emmanuel L
Verified | Nov 16, 2024Athens-Paris
Economy
We have been denied boarding involuntarly on November 8 at 9:50. We bought our tickets well in advance and we have been given boarding passes without a seat and no information on the flight overbooking. After one hours waiting to the boarding gate Sky Express Team just denied us boarding without ANY EXCUSE, very normal saying "you are denied boarding for overbooking flight and you take the next flight tomorrow!!!!" Nothing more, nothing less. We explained our family urgency (our kids were waiting for us at 2 pm) The company did not support us AT ALL to find another flight the same day. We had to do it by ourself during 4 hours with many companies. We found a flight to Paris with AEGEAN (very professional) via Frankfurt for 1 170 € !!!! We had to pay this amout to fly home. I stead of arriving home on 8 Nov at 1:15 pm, we arrived home after midnight on 9th November! The overbooking practices by SKY Express is inadmissible and clearly impacted us as consumer and complicated our family situations. We deplore such behaviour that became "NORMAL" with persons trained to say "yes, but this is legal and all companies do it. So you have just to accept to pay and to be compensate after". Nothing to add more to this besides the frustration of being not respected for a service we paid. Thank you in advance for the reimbursment of the amounts paid for the new tickets and the compensation that should couver these new tickets costs with AEGEAN.
- Athens-Paris
- Economy
Aristea M
Verified | Nov 9, 2024Athens-London
Economy
By checking as I was needed wheelchair
The lady in the checking was very rude denied to gave me my check in seat telling me that I cannot do whatever I want I am just a passenger. Did pass correct the code for assistance till the door of the airplane. She came also on boarding giving hard time to the wheelchair assistance as she admit that she didn't pass till aircraft the assistance as according to her opinion I can go by stairs. This is not just unacceptable but dangerous for my health she put me under extra stress . You should feel ashamed as a company to have crew that mistreated people who happen to have a disability due to health issues and instead of assisting them to try to give hard time. As I faced also problems with my flight back 701 on 8/11 from a member of the cabin crew who wanted to move my purse and coat just because she couldn't accept that I cannot have them under my legs while the flight was not even full and I have the right to have my coat on the overhead compartment after all. Wanted to change my seat because according to her opinion I had to be in the last seat . Trying to cause a scene because I had my water with me. I feel disappointed and discussed I could say from your crew and the way you treat people with disabilities. I was using sky for all my inbound flights but after this experience as first time needed to be moved with wheelchair due to a very serious condition I have for the moment I feel discussed. Shame on you is the least I can say as you allow your crew to mistreat people with disabilities. Marsellou Eirini- Athens-London
- Economy
- Desired solution
Apology / Voucher
Konstantinos S
Verified | Sep 27, 2024Athens-Zakynthos
Economy
MY SAMS NITE LUGGAGE BAG WAS DAMAGE
MY BAG WAS DAMAGE THAT I COULD NOT LOCK THE BAG AND IT WAS SQUASHED FROM THREE SIDES .I DID LODGE A COMPLIANT AT THE ZAKYNTHOS AIR PORT BUT TO DATE I HAVE RECEIVED A RESPONSE WHICH IS A VERY BAD IMPRESSION FROM AIR LINE .- Athens-Zakynthos
- Economy
- Desired solution
Annick M
Verified | Sep 27, 2024Heraklion-Lyon
Economy
Reservation TNSZ7W cancelled Aug. 22,2026
We canceled this reservation on Aug. 22, 2024 + Sep. 24,2024 (contact form). No news from SKY EXPRESS. Tel unreachable. There is no contact number in France. We request urgent INVOICE AND REFUND. Pls communicate at arq3m@orange.fr or pdufieu@yahoo.fr (33 682846753) Rgds.
- Heraklion-Lyon
- Economy
- Desired solution
Refund
Kelly H
Verified | Sep 23, 2024Thira-Dubai
Economy
Weather conditions
Flight cancelled, had to change flights back to South Africa. They flew us the next morning, however there was no dinner, and we had to spend 24 hours in Athens and had to change flights to South Africa which was an incurred cost. The service and communication was terrible.- Thira-Dubai
- Economy
Amie C
Verified | Sep 19, 2024Zakynthos-Athens
Economy
Successful claim
No reason given
The flight was delayed over 3 hours, we were not able to get public transport to our accommodation due to the delay there was nothing running at this time and had to pay €100 for a taxi to get to our hotel- Zakynthos-Athens
- Economy
- Successful claim
Maria Luisa T
Verified | Sep 18, 2024Thira-Bilbao
Economy
Weather conditions
On 14th of September (Saturday) when my family and I arrived on time to the airport of Santorini (Thira) we did our checked in and waited long time on the gate, sky express announced delayed flight twice, after 1h of delayed and lack of information, they then cancelled without explanation. We then had to be for hours at the airport to get the unprovided information and to be offered another flight 1 day after making us lose our final international flight to get home and making us to lose 1 day of work as we finally arrived to Spain (after almost 24 hours long wait in different airports non sleeping) on Monday instead of Sunday as we had scheduled. The motive of cancellation given by Sky Express was "bad weather" HOWEVER, most of the rest of airlines left as normal , so it was an internal decision of this company...The whole thing it was a disaster, lack of information, lack of help, rudeness, 0 effectiveness in general by the greek airport staff and the greek airlines. They did not care about the inconvenience and they did not help us out through the process. My family and I suffered big anxiety and stress since the cancellation nightmare on Saturday till we got home making scalas and spending a whole night at an airport , losing 1 day work and taking us 2/3 days of recovery. It was a complete nightmare. The airport at Santorini and at Athens are a complete disaster, nobody knows nothing, never give you a straight resolutive answer and they get angry when you ask for help. Terrible experience. We also spent extra crazy money purchasing food, new tickets in the last minute making crazy phone calls, going nowhere through the airport by receiving wrong instructions by the airport staff etc etc.- Thira-Bilbao
- Economy
Christina P
Verified | Sep 18, 2024Larnaca-Athens
Economy
There were 10 passengers, and I was the 11th. Initially, we were informed that we wouldn't be flying due to overbooking. As the situation progressed, the 10 passengers boarded and sat in the flight attendants' seats and the cockpit, while I was ultimately not allowed to fly because I was told I paid the least for my ticket. Additionally, my suitcase was broken that day, but since the flight attendants took us out through a special exit instead of the main one, I didn't have a chance to pick it up.
- Larnaca-Athens
- Economy
Petros M
Verified | Sep 13, 2024Athens-Frankfurt
Economy
Successful claim
Don't remember
I was supposed to arrive in Frankfurt at 13:25 but we landed at 16:35 . The airline I think that didn't provide us with any information about the reasons of the delay. All in all due to this inconvenience i wasn't able to catch the bus (flixbus) and I had to wait for at least an hour to take the next one!- Athens-Frankfurt
- Economy
- Successful claim
Jodie F
Verified | Aug 14, 2024Rome-Athens
Economy
Technical problems
I'm in contact with the airline as my luggage is still missing because if this flight delay it never arrived in Athens. I had no luggage for the remainder of my holiday.- Rome-Athens
- Economy
Konstantinos B
Verified | Jul 24, 2024Milano-Athens
Economy
Unknown
The departure time is 20:10 they tell us that we departure at 22:40 but finally with no other update we finally our take-off took place on 23:20.- Milano-Athens
- Economy
Henry T
Verified | Jul 4, 2024London-Athens
Economy
Successful claim
Technical problems
In total we waited over 12 hours. The flight left around 145am which was 12 hours late. There was little information and help from anyone at the airline to help us. And I arrived with little sleep. I arrived at 6am in the morning. There was little care from the airline. I received 2 x £8 food vouchers. It ruined a meeting I was attending in Athens. I missed a night at the hotel. And I am still exhausted today.- London-Athens
- Economy
- Successful claim
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