SmartWings (Travel Service Airlines) complaints: comments, page 2
64 comments
Filip B
Verified | Sep 17, 2024
Heraklion-Prague
Economy
Successful claim
No reason given
Jakmile nΓ‘s odbavili na letiΕ‘ti a proΕ‘li jsme kontrolou, zahlΓ‘sili zpoΕΎdΔnΓ letu. PΕ―vodnΓ let mΔl bΓ½t v 9:30 z letiΕ‘tΔ v Heraklionu (Εecko) smΔr Praha (ΔR), ale na tabuli s lety jsme se dozvΔdΔli, ΕΎe nΓ‘Ε‘ let je pΕesunutΓ½ aΕΎ na Δas 13:40, tudΓΕΎ o vΓce jak 4 hodiny. DΕ―vod zpoΕΎdΔnΓ nebyl udΓ‘n.- Heraklion-Prague
- Economy
- Successful claim
Petr V
Verified | Aug 29, 2024Valencia-Prague
Economy
Successful claim
No reason given
PΕesnΓ© zpoΕΎdΔnΓ 3:45 hod. PΕΓlet z Valencie do Prahy mΓsto v 00:45 ve 04:34, coΕΎ s kojencem nebylo ΓΊplnΔ pΕΓjemnΓ©. Let jsme jiΕΎ reklamovali prostΕednictvΓm oficiΓ‘lnΓho formulΓ‘Εe na strΓ‘nkΓ‘ch Smartwings. VyjΓ‘dΕenΓ zasΓlΓ‘m v pΕΓloze.
- Valencia-Prague
- Economy
- Successful claim
Michal K
Verified | Aug 19, 2024Antalya-Prague
Economy
Technical problems
Ke kontaktovain spolecnosti, odeslal jsem narok na odskodne za zpozdeni letu, ale krom souhrnu inormaci v mailu se mnou spolecnost nekomunikuje. K letu: vraceli jsme se z dovolene, v Antalyi jsme nastoupili do letadla, ale pilot nam sdelil, ze nemuze odletet, protoze mu vyprsela doba po kterou muze letet a musi povinne odpocivat, letadlo se vratilo zpet na stoajanku a temer deset hodin jsme cekali az prileti dalsi posadka a odletime zpet. Meli jsme odletet v 9.25, ale nastup do letadla byl az 17.50 a odleteli jsme tesne pred 19 hodinou- Antalya-Prague
- Economy
Ε tΔpΓ‘nka Δ
Verified | Aug 13, 2024Prague-Varna
Economy
Technical problems
V Praze jsme odletΔli na Δas smΔr Varna, po cca 45 min letu nΓ‘m bylo oznΓ‘meno, ΕΎe letadlo mΓ‘ zΓ‘vadu a musΓme se vrΓ‘tit do Prahy. V Praze jsme pΕistΓ‘li tedy cca za 1,5 hod od startu a Δekali jsme na novΓ½ let, teprve potΓ© jsme odletΔli z Prahy do Varny.- Prague-Varna
- Economy
Denisa Z
Verified | Aug 11, 2024Ostrava-Marsa Alam
Economy
Technical problems
Do cΓlovΓ© destinace jsme dorazili 9:00 ZpoΕΎdΔnΓ nΓ‘m bylo oznΓ‘meno 23:30 ,kvΕ―li technickΓ½m problΓ©mΕ―m Dostali jsme voucher na jΓdlo a pitΓ v hodnotΔ 200 CZK- Ostrava-Marsa Alam
- Economy
Vaclav H
Verified | Aug 9, 2024Prague-Bodrum
Economy
No reason given
ZpoΕΎdΔnΓ z dΕ―vodu pozdnΓho pΕΓletu letadla a potΓ© zjiΕ‘tΔna zΓ‘vada na kole .V 18:20 jsme byli vpuΕ‘tΔni do letadla. PΕi omluvΔ na pilot sdΔlil,ΕΎe nakonec zΓ‘vada na letadle byla pro nΓ‘s lepΕ‘Γ varianta,sedΔli jsme v gatu na letiΕ‘ti a ne v letadle,neboΕ₯ dΓky pozdnΓmu pΕiletu by se muselo Δekat na volnΓ½ prostor nad MaΔarskem. DΓky pozdnimu pΕiletu jsme pΕiΕ‘li o veΔerni hodiny a zΓ‘bavu v hotelu. Na hotel jsme dorazili aΕΎ po pΕ―lnoci.- Prague-Bodrum
- Economy
Maria G
Verified | Aug 8, 2024Sal-Porto
Economy
Strike
Newblue picked us up at the hotel 1h30 after the scheduled time, without giving any information about this delay. At the airport we checked in and saw on the board that the flight was delayed. We waited for around 2 hours, they called for boarding, but the doors did not open. We waited another 30 minutes and the airport management informed us that the plane was on the runway, but did not want to take off, as there was no crew.After this information we were left at the airport, without accommodation being provided. The delay was 9h29.- Sal-Porto
- Economy
JoΓ£o T
Verified | Aug 8, 2024Sal-Porto
Economy
Strike
Newblue picked us up at the hotel 1h30 after the scheduled time, without giving any information about this delay. At the airport we checked in and saw on the board that the flight was delayed. We waited for around 2 hours, they called for boarding, but the doors did not open. We waited another 30 minutes and the airport management informed us that the plane was on the runway, but did not want to take off, as there was no crew.After this information we were left at the airport, without accommodation being provided. The delay was 9h29.- Sal-Porto
- Economy
EliΕ‘ka K
Verified | Jul 15, 2024Brno-Marsa Alam
Economy
Successful claim
Technical problems
PΕi posazenΓ do letadla nΓ‘m pilot Εekl, ΕΎe mΔl technickΓ© problemy , kterΓ© se pokusili odstranit . Po vzletu asi po hodinΔ nΓ‘m pilot sdΔlil, ΕΎe problΓ©my opΔt nastali a ΕΎe musΓ pΕistΓ‘t v Praze na Ruzyni a musΓ nΓ‘s pΕeloΕΎit do jinΓ©ho letadla . Tak jsme krouΕΎili 1,5 hodiny, neΕΎ jsme pΕistΓ‘li .V Praze jsme Δekali 3 hodiny na dalΕ‘Γ letadlo . Nikdo s nΓ‘ma nekomunikoval , nic . To ΔekΓ‘nΓ bylo hroznΓ©. MΓsto pΕΓletu v 7.00 jsme byli na mΓstΔ v Marsa Alam v 15.00 , nebylo to nic pΕΓjemnΓ©ho .- Brno-Marsa Alam
- Economy
- Successful claim
Monika S
Verified | Jul 12, 2024Brno-Bourgas
Economy
Unknown
Let byl jiz z Brna opozden v Ostrave kde bylo mezipristani jsme museli vystoupit a cekat dalsi asi 2 hodiny. Nebylo nam poskytnuto obcerstveni pouze v Brne tycinka a tatranka a lahev vody, V Ostrve dostali poukazku na obcerstveni jen nekteri, kdyz jsem se dozadovala, personal v Ostrve me dost hrube odpovedel at si jdu stezovat na cestovni kancelar a nedostali jsme nic.- Brno-Bourgas
- Economy
Josef K
Verified | Jul 10, 2024Prague-Antalya
Economy
Unknown
Dovolenou, kterou jsme absolvovali s naΕ‘imi dvΔma vnuΔkami ,byla u moΕe zkrΓ‘cena vzhledem k dopravΔ o pΕ―l dne. Na hotel jsme dorazili v 19,00 hod. veΔer. Smartwings s nΓ‘mi problΓ©m neΕeΕ‘ily. ZvlΓ‘Ε‘Ε₯ u vnuΔek byla ΓΊnava z cestovΓ‘nΓ obrovskΓ‘. Proto ΕΎΓ‘dΓ‘m refundaci za zpoΕΎdΔnΓ½ let za vΕ‘echny ΔtyΕi osoby. DΔkuji. KulovanΓ½- Prague-Antalya
- Economy
Veronika R
Verified | Jul 3, 2024Varna-Prague
Economy
Problems at airport
We were supposed to leave Varna at 8:55. The first delay was announced in a way, that before our boarding they boarded another plane, that was leaving at 9:05, so after us. The airport staff told us, that we are supposed to be boarding next. That promised boarding never happened and instead they have announced that the flight will leave at 10:30. At about 10 there was another announcement that the final departure time is 12:30. We eventually left Varna airport at 13 oβclock. The final delay was 4 hours.- Varna-Prague
- Economy
Libor K
Verified | Jul 2, 2024Bourgas-Prague
Economy
Unknown
LeteckΓ‘ spoleΔnost nezveda tel , Odlet mΔl bΓ½t 21:30 z Burgasu, PΕedpoklad odletu s s tabule je 00:45- Bourgas-Prague
- Economy
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