Transavia Airlines complaints: comments, page 2
68 comments
Milena H
Verified | May 12, 2025Economy
They were RACIST and UNRESPECFUL and even laughed at us!!!!
They were AWFUL, RACIST and UNRESPECTFUL they even laughed at us!! They also changed the gate last minute and closed the gate earlier and didn’t wanted to open they also said we needed to buy another ticket from their company with no refund for this flight even though the flight departure time was in 33 min!! They Transavia office was closed even though they should be still open officially!
- Economy
Robert M
Verified | Apr 14, 2025
Salzburg-Atlanta
Economy
Successful claim
Technical problems
I submitted a customer care request with delta (because that is who I booked with) but have not heard anything back. The code share for the Transavia flight is DL7512.- Salzburg-Atlanta
- Economy
- Successful claim
Brian D
Verified | Jan 29, 2025Innsbruck-Newcastle
Economy
Weather conditions
KLM BOOKED INNSBRUK -AMSTERDAM -then AMSTERDAM NCL INNS-AMS delayed due to FOG Arrived AMs 2150 -I missed mt connection Ams-NCl *STD 2155 KLM personnel TOLD ME I was rebooked 24 hrs later on the same Flight at 2155 the following day I WAS HANDED A KLM CARD WITH INSTRUCTIONS AND I WAS TOLD TO BOOK A HOTEL/TAXI AND CLAIM IT BACK VIA KLM - I DID THIS INCURRED c220€ COSTS I CLAIMED VIA KLM AND THEY SAID I SHOULD CONTACT TRANSAVIA AS THEY OPERATED THE FLIGHT INNSS -AMS --I DO NOT ACCEPT THIS AS I BOOKED THE WHOLE ITINERARY AS ONE PACKAGE WITH KLM --AND ALL FLIGHTS HAD KLM FLIGHT NUMBERS I ARRIVED HOME 24 HOURS AFTER MY SCHEDULED BOOKING- Innsbruck-Newcastle
- Economy
Ally A
Verified | Jan 24, 2025Sevilla-Detroit
Economy
Successful claim
No reason given
I had to miss extra days of work. Then our flight in Sevilla was delayed til18:00 and took off at 13:50 without us without contacting us or giving a new update on the time. This caused even more traveling issues. My luggage also got lost on way home.- Sevilla-Detroit
- Economy
- Successful claim
Tommaso C
Verified | Jan 17, 2025Naples-Amsterdam
Economy
Technical problems
Due to the flight delay, I missed connections, arriving 12 hours late at my destination, creating an inconvenience for me. I slept in the airport on the chair, my partner and I- Naples-Amsterdam
- Economy
Olivia H
Verified | Jan 15, 2025Ibiza-Stockholm
Economy
Successful claim
No reason given
First flight from ibiza to Amsterdam was delayed, which caused me to miss the connecting flight. I was rebooked by the transfer agents at schiphol to a new flight from Amsterdam to Stockholm arrived at Stockholm around 21.00. Originally scheduled to arrive 16.30. Transportation expenses occurred since it was too late to travel by public transport.- Ibiza-Stockholm
- Economy
- Successful claim
Frank N
Verified | Jan 5, 2025Malaga-Brussels
Economy
Successful claim
Technical problems
Flight was cancelled, we made a new booking first possible on tuesday 7/1/25. We booked an hotel for 2 days, toke twice a taxi to pick up and bring back to the airport. I will send the copy of the cost later. Frank- Malaga-Brussels
- Economy
- Successful claim
Filip C
Verified | Nov 5, 2024Barcelona-Еindhoven
Economy
Weather conditions
Due to the weather conditions we couldn’t land in eindhoven but we landed in rotterdam and we were transported via busses to Eindhoven and we arrived at 15:05 insteas of 1:45 minutes later then 9:45 the departure time.- Barcelona-Еindhoven
- Economy
Elke S
Verified | Nov 5, 2024Barcelona-Еindhoven
Economy
Weather conditions
15 minutes before landing the pilot informed us that we couldn’t land at the airport of eindhoven dueto weather conditions We had to fly to rotterdam and we needed to take the bus to eindhoven, 3 busses were arranged We arrived at 15:05 more than 3 hours later than the original time.- Barcelona-Еindhoven
- Economy
Maria Dulce M
Verified | Nov 2, 2024Lisbon-Orlando
Economy
Influence by other flights
Because the delay we just arrive in Orlando next day on the end of afternoon and we lost one day vacations (we travel day 20/10 instead of being in holidays)- Lisbon-Orlando
- Economy
Frank S
Verified | Aug 31, 2024Heraklion-Rotterdam
Economy
Influence by other flights
I had a flight from heraklion to rotterdam. Destined to leave 7.25pm. It was delayed for about 3,5 hour because the plane arrived after about 2.5 hour from Rotterdam. It got diverted to Amsterdam also. The airplane couldn't leave immediately because it was designed a "slot time" as the captain said happened on the flight to Heraklion also. I contacted Transavia and said they couldn't compensate me because the "Late Incoming Flight" was an occurence out of their control. I do not agree with that. It was their plane which was late. It was their fault. I got a compensation of 3,5 euro on my flight. I claimed transportation costs from Amsterdam to home for 43,70 which they reimbursed but didn't compensate the legal 400 euro.- Heraklion-Rotterdam
- Economy
Mohammadreza G
Verified | Aug 29, 2024Ibiza-Eindhoven
Economy
No reason given
My partner and I were scheduled to fly out together; however, she was on a different flight departing to the UK. When my flight was suddenly cancelled, I was left alone to handle the situation as she had to board her flight. I have social anxiety, and dealing with this situation without any support was overwhelming. After being directed to a long queue, I waited for several hours only to be informed that there was nothing the airline could do to assist me. The lack of communication and support from your staff was disappointing, especially given the difficult circumstances. The cancellation severely disrupted my travel plans, causing me to miss a night shift at work, which resulted in lost wages. With no other immediate options provided, I had to book a last-minute flight to Amsterdam, arriving at 11:30 PM. Since no trains were available at that time, I was forced to take an expensive taxi to Eindhoven, further adding to the financial burden. Given the emotional distress, financial losses, and poor service I experienced, I am requesting a full refund for the cancelled flight, reimbursement for the additional costs incurred (including the taxi fare), and compensation for the inconvenience and stress caused by this ordeal.- Ibiza-Eindhoven
- Economy
Ahmad A
Verified | Aug 14, 2024Eindhoven-Alicante
Economy
Technical problems
I called the company and they sent me this email. Then I got a refund for the flight from Eindhoven to Alicante.- Eindhoven-Alicante
- Economy
Anonymous member
Verified | Aug 1, 2024Paris-Tivat
Economy
Request for compensation due to lost wheelchair
Dear Transavia Customer Service, I am writing to express my dissatisfaction regarding an incident that occurred during my recent travel with your airline. On 28 july, I traveled on from Paris to Tivat. Upon arrival in Tivat, I discovered that my special wheelchair was lost. The special wheelchair, a green Kimba, is essential for my daily mobility and support. Without it my movement is severely restricted, causing significant inconvenience and stress for the entire family. Unfortunately, due to the loss of the wheelchair, I have had to face numerous issues, including: - Inability to provide adequate support for me during travel and stay. - Limited mobility and access to necessary services. - Additional costs and stress due to the need to find temporary solutions. Although the wheelchair was eventually found and returned, the delay caused substantial problems for me and my family. Given these inconveniences, I kindly request appropriate compensation. I believe that free return tickets for Paris from Tivat or Podgorica for future travel with your airline would be a fair compensation for the difficulties we endured. I hope you will consider my request seriously and that we can resolve this situation satisfactorily for both parties. Thank you in advance for your understanding and prompt response. Sincerely, Katarina Pekovic- Paris-Tivat
- Economy
- Loss: €500
- Desired solution
Dagmara L
Verified | Jul 31, 2024Ponta Delgada-Amsterdam
Economy
Unknown
When we were about to enter boarding at the airport, we were told the pilot had a medical emergency. After longer than 3 h of wait (total) we were told to book our own accommodation and transportation. It was unknown if there will be a flight the next day. There was not and everything was fully booked. I had to stay at a very unpleasant 'hotel', which was the worst place i have ever been to. The flight was arranged only on 22nd of July (2days after it was planned). I lost two days of work, i was scheduled to work both days.- Ponta Delgada-Amsterdam
- Economy
Fabien Antonio Pierre C
Verified | Jul 23, 2024Eindhoven-Palma de Mallorca
Economy
Problems at airport
I came in the airport 3 hours earlier as it was supposed to, initially my flight got delayed 2 hours then every time when it was the moment to show the gate they will delay it again until 10:30 when we were suppose to get in. That's when they cancelled it. I am not from this city, I had to reschedule the flight and find accommodation by myself- Eindhoven-Palma de Mallorca
- Economy
Uxia M
Verified | Jul 22, 2024Amsterdam-Catania
Economy
Extremely rude crew
We own a puppy of 7 months. We put her on the bag as the rules told us to do. During the flight she barked and we open a bit the puppy bag to let her breath and calm her down, we explain that to the crew, since it's not a very comfortable situation for the dog, we did that to avoid annoyed other passengers. At the end we were banned for three years to check in online thanks to one extremly rude crew member. Does transavia do that with babies if they cry? Tremendously unhuman behavior, without mentioning that we payed more than a 100 euros to bring the dog on board.- Amsterdam-Catania
- Economy
- Desired solution
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