Virgin Atlantic Airways complaints: comments, page 2
96 comments
Mark L
Verified | Aug 8, 2025
Economy
Seating charges
We were booked into your flight from Seattle to London and were allocated 50F and 51F ( behind each other ) we were travelling together and wanted to sit together so we re allocated seats and had to pay Virgin Β£108 for the privilege. Once on the flight it transpired that the flight had many free available seats and we were advised by cabin crew that we could move and become more comfortable. Can we please request a refund of the charges mentioned above as we could have moved together anytwau for Free
- Economy
Anonymous member
Verified | Jul 21, 2025Economy
Baggage and stroller damaged while transfer .
We had travelled with Virgin Atlantic on July6 th ,2025 from New Delhi via Heathrow airport. At the time of baggage claim at Miami International Airport ,we found one of our baggage with code 6932173351 damaged . Our stroller of kid with code 200003031718 was missing at the time of baggage claim. It was then delivered to our home address .When we got it it was also heavily scratched and damaged. I am attaching photos of damaged baggage and stroller along with it's code. I want to claim for compensation for my damaged items.
- Economy
- Desired solution
Refund
Karan A
Verified | Jul 10, 2025New York-Mumbai
Economy
Weather conditions
The initial flight out of JFK was delayed by 2β3 hours. The airline blamed weather conditions, but it was only light rain β no storm, no severe weather advisory. The explanation was repeated several times at the gate, almost defensively, as if to preemptively shift blame away from the airline. Because of the delay, we missed our connecting flight at Heathrow. The airline provided overnight hotel accommodation and two meal vouchers, but the quality of both was poor. The hotel was substandard, and meals were minimal. Additionally, we had to collect all our checked baggage and re-check it the following morning with a different airline (KLM). This meant waking up extremely early, navigating a new terminal, and starting the check-in process from scratch β an exhausting and unnecessary hassle. As a result of the delay, we lost an entire day of our trip, missed scheduled meetings, and incurred added expenses for incidentals. The overall experience was disruptive, frustrating, and poorly managed.- New York-Mumbai
- Economy
Holly L
Verified | Jun 13, 2025New York-London
Economy
No reason given
Virgin cancelled my flights 2 hours before I was ment to leave to go to the airport, I couldnβt stay another night at my hotel for $400. They didnβt rebook me onto a flight I had to call them to get a flight they didnβt know if they were able to get us on, I paid for direct flights and they made us fly to Copenhagen and wait in Copenhagen for a connecting flight. Causing major inconvenience, the airline didnβt give me a reason for cancellation, was ment to be back in London at 6:25am Sunday and didnβt land until approximately 10:30am Sunday morning.. after hours in an airport with barely any food available to purchase and a long more expensive taxi journey to a terminal further away, my flights back home were not virgin, flight I had paid a lot of money for. They flew me home on delta and SAS airlines, I paid virgin Β£180 to be able to choose my seats and I didnβt get to choose my seats on any of these airlines.- New York-London
- Economy
Robert W
Verified | May 3, 2025Economy
YOU swapped my flight - Manchester
Having booked my flight last September, the earlier departure I was notified YOU had changed this to the later flight, I had assumed the earlier flight had been cancelled, on checking earlier I find the flight is still going with seats available. Can it now be arranged to swap back to the earlier flight as the journey in Florida when I land is long. Does seem very upsetting having paid for the 1st class seat that this happens, the swap should happen without any further costs to me!!!!!!!!!!!!!! FLIGHT REF: EIF6PB in the name of WILCOX Mobile number is - 07943877266 Thank you & hopefully you can oblige especially as I travel this journey each May R Wilcoc- Economy
- Desired solution
Other
Keiron W
Verified | Apr 18, 2025London-New York
Economy
I was suppose to be on a delta flight to jfk and the check in agent checked my bag on a virgin flight. Therefore forcing me to go on a virgin flight because the bag was already sent through and if I were to wait to get the bag I would have risked missing the delta flight. I was in a different class on the delta flight and a great seat in the main class. On the virgin flight they offered I was put in economy class and with a seat at the back of the plane.
- London-New York
- Economy
Laura R
Verified | Apr 17, 2025Economy
Disappointing and false advertising
So, this was a special trip for our birthdays, so we decided to spend a little extra and get an upgrade for both ways. We chose Premium Economy. We feel like we were robbed for the difference in price. Yes, the seat is slightly bigger, but that really is the only difference I think. To be fair, the trip on the way out was better than the way back and here is the story of our issues. We thought about bidding for an upgrade (as that is what Virgin do now), which is a way I guess they have realised can give them more money which costs them very little. However, we couldn't really afford that, so didn't. We thought premium economy should be enough for our needs/expectations. When we set up the app however, we were unable to do the things that were advertised online, such as book our meal in advance, create a membership which meant we were unable to log our miles which apparently build up rewards for future flights. We thought that maybe this was because we had not yet travelled. We thought as Upper Class have their own luxurious lounge, that we might go to one. Personally, I believe that if flying premium economy, their partner lounges (no.1 and Aspire) should be included in the price. Our preferred lounge, No.1 was fully booked up, so we booked Aspire. It cost around Β£40-Β£50 each. It promises to include food and drinks and states it never fully books so that there is always space. This did not seem to be the case. The food was poor, one bar man with a huge queue, they ran out of glasses and people were standing as there were no tables, although one said 'reserved' on it... Anyway, we managed to find a seat and had a couple of drinks, but I would say the price was not worth the experience. The flight out was pleasant and the group stages to board seemed fair. We were welcomed on board with a glass of bubbly as promised and the staff on board were great. We had a lovely holiday. It was the flight back we really had issues with. First of all, we had still been unable to create a membership/login to an account and this time we couldn't even check in to provide the online boarding pass. When we got to the airport, there is absolutely no distinction between economy and premium economy, so it took an extremely long time to get through to the gates, whereas the upper class were welcome to sail through completely empty lanes but were nowhere to be seen (probably as taken a different route and straight through to a lounge), so premium economy should, in my opinion, have been able to utilise these lanes instead. At the gate, the boarding priorities were a farce, as all groups ended up squished on the bus that takes you to the plane, so once again, ending up queing to get to your seat which is just inside the door. Those invisible upper class were already in place. You are told that when you get on board, you are welcomed with a glass of bubbly - this was not offered this time round, it was juice or water. By now, we'd been up for 4 hours and a glass of bubbly to end th holiday would have been nice! Straight away, my husbands arm rest fell off! While he wrestled with this for a while, after around 20 minutes, a member of staff noticed and managed to ram it back into place. The food offerings on the way back were extremely poor. It was a full day flight - 10am - 5pm (although 11 hours in total). We were offered a lunch quite quickly into the flight and then expected to sleep! I've no idea why as it was daytime. The internet talks about having 'high tea' where you spend the afternoon on a flight, so I was really disappointed there was no such think on our flight back. Instead, we were offered a 'cheese roll', which I accepted but was rather revolted by - it was a chunk of foccacia, filled with rocket, a couple of slices of old look tomatoes and two tiny slices of brie inside. Just before we arrived back, we were offered a rice dish (pea risotto), or a rice dish (chicken and rice) with a pudding. I was starving by now, but still the food was below par. They say they have a 'wander wall' on board. This again was rather pathetic in it's offerings. It was a bowl with a packet of crisps, corn snacks, or a shortbread biscuit. On top of this, I think during the 11 hours there were possibly 2, maybe 3 drinks rounds. Otherwise you had to ask and they really didn't seem to want you having any more than 1 or 2 alcoholic drinks on the entire flight. As far as I was concerned, this was the end of my holiday and I had actually been looking forward to having it as part of it. Instead, I just felt like we were a chore and not worth the money we had paid to get a bit extra than you might expect in economy. Now, I would say the entertainment system is good. It is a shame you can only use their headphones, unless you have the old style wired ones, as their headphones were not great. In addition, my USB outlet did not work. As I said, I was really disappointed with my experience with Virgin Atlantic as a Premium Economy customer. When we got back, we tried to tell them about our experience, so all of the above was typed out. When I tried to send it to them, all my words were lost as the app said 'oops, we lost your form'! It was the last of the straws. I think, in the future, I would use a different airline with a comparable price over Virgin Atlantic. It has definitely gone downhill over the last 20 years, when we last flew Premium Economy with them.- Economy
- Desired solution
Apology / Voucher
Other
Jake A
Verified | Apr 15, 2025New York-London
Economy
Successful claim
Problems at airport
Our flight was turned around mid air due to the fire at Heathrow airport and headed back to JFK. Virgin also were unable to put me directly onto a new flight without me contacting them first to do so. I missed a number of personal events and appointments in the UK due to the disruption. I incured personal expenses traveling having to travel to and from the airport again for the new flight.- New York-London
- Economy
- Successful claim
Gail D
Verified | Apr 8, 2025London-Orlando
Economy
Successful claim
Technical problems
I have contacted Virgin Airlines but have not heard back from them. Direct Flight VS135 on April 3 cancelled due to technical issues at gate. Rebooked on a connecting flight on April 4. Airline did not provide hotel for the night which we had to book. Also added a a layover on rebooked flight as original flight was direct. Also added a extra day of parking at arrival airport- London-Orlando
- Economy
- Successful claim
Oluwafemi A
Verified | Apr 5, 2025Lagos-London
Economy
No reason given
The original booked flight was rebooked by the airline and we actually departed at 12:00 midday on 31st of march 2025. my arrivals was delayed. my original booked ticked arrival time was 16:00 but we arrived at 18:38 and i missed worked due to this delayed.- Lagos-London
- Economy
Manjula P
Verified | Mar 23, 2025Economy
Hi our flight was at 4.am in the morning from India
Flight 359 Complaint is we got on the plane the food we were Was old sandwich not hot drinks/not alcohol either Next we ask for hot drinks but no one came with hot Drinks, plus there was lady by her self trying to watch The tv I was helping her but airstewardess come and told Use we were making alot of noise and then he walked away not helping the lady. After we rested we the dinner it was disgusting Mashed some thing I don't know what it was clod Horrible i couldn't eat, I hope u look in to it and get Back to me. Thank Mrs manjula patel- Economy
Beena G
Verified | Feb 22, 2025London-Bangalore
Economy
Hi, I am Beena George, I was supposed to be travelling in Virgin Atlantic flight 316 at 11:55 am from LHR to Bangalore Kempegowda Airport along with my daughter (Priyanka George ) and grandson (Emmanuel Joseph Jomy) . ( I had added them in a separate claim as it was a separate online booking.) Unfortunately, all three of us were not ablento get into the flight since we had asked for wheelchair assistance and due to their delay in assistance, we had missednour flight. We had arrived at the airport around 9am . We had gone directly to check in our baggage and the check in was finished around 9:45am. Since my mom had difficulty to walk, we had asked for wheel chair assistance, and so we were guided to the Wilson James wheel chair assistance. So we reached before 10am and gave all our details, and they asked us to wait for 15 - 20 min and they assured is they would take us for security check . So, after 15 min , went and asked about the delay, and told me to wait until the wheel chair arrives and not to be worried. So now it was already 10:30am, went again and asked the people in charge, they asked to wait again and they told us to wait but we had mentioned about security check and it would be delayed but the staff told us , not to worry and that the flight will not take off without you. My daughter had gone again round 10:45 were the board said the gate is open and I had mentioned it to the staff , she replied if you go now to the gate ,there won't be any one at the gate, do we waited again. Then finally, they got the wheelchair at 11:20 am. And they took us to the security check and they had refused us to take through the checking and the told us the boarding had been closed. So, they then they took us to re book the flight for the next day . So had to wait another 20 to 25 min in the line again to get the tickets. We got the flight booked next day , the same time. We had asked the wheelchair service to book us an accommodation and food. Had to wait another 4 to 5 hrs with my grandson and daughter at the airport until.we reached the accommodation. This was so tiring to keep is waiting and given false assurance and also affected my health, I am diabetic as well. Went through a lot of stress. This should never happen to anyone. They had also not given us the denied boarding form and we were not awareness such form. Kindly do the needful. Thank you Beena George
- London-Bangalore
- Economy
Avito S
Verified | Feb 13, 2025Mumbai-Goa
Economy
Hi So we book the flight from London to Goa By virgin Atlantic 7/11/2024 So from LHR to BOM virgin Atlantic And BOM to GOA virgin Atlantic ( operated by Indigo So from LHR flight was delayed due to technical difficulties and we was having a flight connecting flight from BOM at 4:50 am But virgin airlines gave us the 7:00 flight with boarding pass but indigo team member said we have to board a other flight which was 9:20 pm because they said 7:00 flights is full and we canβt check in .. it was very frustrating to wait with the baby with no food vouchers and baby food and no lounge room Indigo assistant on the airport was so rude and not ready to help but told us to fly next 9:20 or something which was not possible at all without any help So we have to fight to get the earliest possible flight so we can go home and that how they haves us 11:20 am flight Please take this seriously and take action against this matter so this will not happen again . Because its not a passenger problem its a airline problem I have attached my documents what ever I had and I want my money back at any cost because me n husband and a 2year baby suffered at lot for that 7 hours with no food and we where mentally unstable and had nothing else
- Mumbai-Goa
- Economy
Shmuel M
Verified | Feb 1, 2025Tel-aviv-New York
Economy
No reason given
i was suppossed to take off from tlv at 735 and land at 1110 and i had a meating i was supposed to go to in london before my flight to new york at 620 and less than 14 days before they cancelled my flight and rebooked me for a later in the day flight causing me to miss my meeting basically land in lhr and go staright to new york- Tel-aviv-New York
- Economy
Michael A
Verified | Jan 30, 2025Economy
Subject: Wi-Fi Internet Purchase Confirmation
Subject: Wi-Fi Internet Purchase Confirmation Thank you for your purchase. Below you will find your purchase details. Receipt Wi-Fi Internet Service [VS10] 7-JAN-25 LHR - NAS ________________________________ Purchase details Premium Surf Β£29.99 GBP Total price: Β£29.99 GBP- Economy
- Loss: β¬29.99
- Desired solution
Refund
Shailesh B
Verified | Jan 29, 2025Economy
DID NOT GET SPECIAL ASSISTANCE SERVICE .
I had a bad experience at Delhi Airport on 3rd December 2024.My flight was landed on time and had a connection with a code sharing flight no VS9231 operated by INDIGO to Ahmedabad. After landing when I was in Delhi Airport there was no ground uniform staff available either from Virgin Atlantic or from Indigo. I was handed over to wheelchair staff who told me that my flight to Ahmedabad is going from TN1 and TN1 is 7km away from TN3 and they are not allowed to take me to TN1 as they are TN3 staff and they cannot leave the terminal. I was scared. I am a person requiring a special assistant and was carrying my portable oxygen with me and was feeling uncomfortable after hearing this. I was a complete stranger at the airport and did not know how to go to TN1 on my own with a medical condition. I wasted nearly two hours at TN3 airport collecting my luggage and deciding what to do next. Wheelchair staff told me that I can go to TN1 by shuttle service with my luggage or can book a taxi which will take me to TN1. I have no choice but to believe him. I paid him a Rs 500 tip and Rs 200 to other wheelchair staff which they took where there was no camera. Then I have to pay for a taxi Rs100 to go to TN1 . My journey to Ahmedabad from Delhi was not pleasant and my wife suffered with me as she was also in a wheelchair with me. We reached flight VS9231 ten minutes before gate closing. I was breathless and was worried I might faint and had a lot of anxiety. In flight my oxygen level dropped to 61spo. Immediately I put my cannula on and turn on portable oxygen then I was comfortable. I was very worried. It was the worst experience I had with a reputable Virgin Atlantic Flight which was not expected especially with a person having a medical condition. I do not understand why the VA did not have ground uniform staff at Delhi Airport when passengers arrived or Indigo Uniform staff who were supposed to take me to their flight.? Donβt you have a proper procedure to hand over the passenger when there is a flight connection.?Do we have to depend on wheelchair staff? This is absolutely out of order and not acceptable .- Economy
- Loss: β¬9
Mustafa Abd Al Jabaar M
Verified | Jan 22, 2025London-Montego Bay
Economy
Dear Team, I have been waiting for almost a month to receive this refund and I am still waiting. I was told these flights would be refunded since I wasn't allowed to check in at the check in desk when I arrived at the airport. I was at the front desk and told to wait, I kept waiting and was repeatedly turned away until I was told the check in desk was closed and there was nothing that could be done to check me into the flight. I was then assured at the help desk that this refund had been processed and I would receive my refund within 7-14 working days. Please can I have an update regarding this refund. Kind Regards Mustafa Muhammad
- London-Montego Bay
- Economy
Lorna M
Verified | Jan 19, 2025London-Montego Bay
Economy
Problems at airport
In spite of a letter detailing my plight, financial burden and stress caused by Virgin Atlantic, they are not willing to compensate me.- London-Montego Bay
- Economy
Razvan B
Verified | Jan 15, 2025London-Sao Paulo
Economy
Successful claim
No reason given
My flight, originally booked for 28/12/24 at 20:15 PM, was rescheduled to 29/12/24 at 18:00 PM, resulting in my arrival very late on 30/12/24 at 2:20 AM. I discovered this rescheduling without any prior notification from the agency (https://www.getaflight.co.uk/), which left me unprepared and significantly disrupted my travel plans. Not only was I not informed of the change, but no explanation was provided as to why my flight was rescheduled. This lack of transparency and communication created uncertainty about my travel plans and caused undue stress. As a paying customer, I expected to be informed proactively about any changes to my booking, including the reasons behind them, which did not happen. Despite reaching out to the agency multiple times, I only received a response after persistent efforts, including making phone calls. Even after I was informed of the new schedule, the promised updated e-ticket was not sent promptly. I had to follow up repeatedly to ensure I could proceed with check-in on the day of my flight, and even then, I could not complete the check-in process online and had to do it at the airport. This delay and poor handling of communication caused considerable inconvenience, including: Uncertainty about my travel plans, as I was unaware of the rescheduling until I checked the airlineβs website. Time and effort spent on repeated follow-ups just to get basic information about my booking. Lack of proactive assistance or compensation for the disruption and inconvenience caused. As a result of this rescheduling, I arrived at my destination one day later than originally planned, severely impacting my schedule. This experience has been frustrating and deeply unsatisfactory. I am requesting compensation to address the inconvenience and stress caused by this situation. As a customer, I relied on the agency for clear communication, transparency, and professional handling of my bookingβnone of which were adequately provided in this case.- London-Sao Paulo
- Economy
- Successful claim
Lorna M
Verified | Jan 13, 2025Economy
Financial difficulties, Stress, etc. Due to Virgin Booking
On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. Iβm 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card again and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through directly. I live in Crawley, Iβm already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of Β£1,888 in cash as my bank would not release the original payment for reasons Iβm still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and Iβm stuck in the UK through no fault of my own whilst Iβm sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. Iβm still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, Iβve recently received a message to say that my return flight has changed. Iβm staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Lorna- Economy
- Loss: β¬200
- Desired solution
Apology / Voucher
Lorna M
Verified | Jan 13, 2025Economy
Stress, Financial difficulties etc. caused by Booking Error
On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. Iβm 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, Iβm already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of Β£1,888 in cash as my bank would not release the original payment for reasons Iβm still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and Iβm stuck in the UK through no fault of my own whilst Iβm sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. Iβm still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, Iβve recently received a message to say that my return flight has changed. Iβm staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. Iβm 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, Iβm already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of Β£1,888 in cash as my bank would not release the original payment for reasons Iβm still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and Iβm stuck in the UK through no fault of my own whilst Iβm sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. Iβm still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, Iβve recently received a message to say that my return flight has changed. Iβm staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. Iβm 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, Iβm already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of Β£1,888 in cash as my bank would not release the original payment for reasons Iβm still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and Iβm stuck in the UK through no fault of my own whilst Iβm sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. Iβm still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, Iβve recently received a message to say that my return flight has changed. Iβm staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna- Economy
Lorna M
Verified | Jan 13, 2025Economy
Virgin Atlantic Booking Error
On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. Iβm 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, Iβm already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of Β£1,888 in cash as my bank would not release the original payment for reasons Iβm still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and Iβm stuck in the UK through no fault of my own whilst Iβm sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. Iβm still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, Iβve recently received a message to say that my return flight has changed. Iβm staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. Iβm 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, Iβm already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of Β£1,888 in cash as my bank would not release the original payment for reasons Iβm still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and Iβm stuck in the UK through no fault of my own whilst Iβm sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. Iβm still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, Iβve recently received a message to say that my return flight has changed. Iβm staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller- Economy
- Loss: β¬130
- Desired solution
Apology / Voucher
Lorna M
Verified | Jan 13, 2025Economy
Virgin Atlantic Booking Error
On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. Iβm 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, Iβm already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of Β£1,888 in cash as my bank would not release the original payment for reasons Iβm still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and Iβm stuck in the UK through no fault of my own whilst Iβm sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. Iβm still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, Iβve recently received a message to say that my return flight has changed. Iβm staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. Iβm 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, Iβm already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of Β£1,888 in cash as my bank would not release the original payment for reasons Iβm still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and Iβm stuck in the UK through no fault of my own whilst Iβm sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. Iβm still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, Iβve recently received a message to say that my return flight has changed. Iβm staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller- Economy
- Desired solution
Apology / Voucher
Ashvin P
Verified | Jan 13, 2025Los Angeles-Mumbai
Economy
Successful claim
Problems at airport
First flight leaving LAX had a cargo issue so they delayed the flight at LAX departure on 12 Jan at 3:20 pm, Causing the flight to Mumbai departing LHR at 11:30 am is missed. I am rebooked on another flight departing at 6:15 pm on Jan 13. We had booked twin ticket from Mumbai to my home town city Surat Gujarat. Which is also missed and costing us the train ticket cost of 75 Eurobdorbtwo passengers. In addition there was no meal voucher is given on Airport so we had to purchase lunch at a cost of 22 Euro for two of us on LHR airport. You can call me on +18189605400 for any question.- Los Angeles-Mumbai
- Economy
- Successful claim
Piyush P
Verified | Jan 2, 2025London-Mumbai
Economy
Successful claim
Technical problems
My original flight has been cancelled due to technical issues with flight after it flew for 2 hours, flight come back to London, after we arrived flight worker told us they will give us another flight , right now office is close so they will let us know by virgin Atlantic App or we will recive email for new flight details. Open check the give me flight with 2 hold which is first hold in Paris for 8 hours then another hold in Delhi for 3 and half hours before I reach on my final destination. Which is almost 20 hours plus 12 hours hold in London. I refused that flight and went to airport and fush with virgin before they make my direct flight or Mumbai from London. It is kind of little bad experience.- London-Mumbai
- Economy
- Successful claim
Priyanka G
Verified | Dec 20, 2024London-Bangalore
Economy
Hi, My mom,( Beena/different booking) my baby (Emmanual) and myself (Priyanka) had arrived at the airport at 9am for Virgin Atlantic flight , we finished our baggage check-in and asked for a wheel chair assistance at the airport, when we reached (9:50am) the assistance (Wilson James), they had asked us to wait and they will call us when they asked us to wait for 15 min for the wheel chair to arrive. So, after 15 min.,no one came to collect my mom, so went and enquired, asked us to wait again. So I kept going back and forth along them from 10am to 11am and they told us to wait again and the flight will not take off without us and it was almost time to departure. Finally they got us the wheel chair at 11:20 am and the flight takes off at 11:55am. And they took us for security check and they told, we can't go through security check cause the closed the gates for boarding. And the took us back to the Assistance place and they just asked us to be taken for Rebooking., they didn't even say sorry for their mistake. And we waited there for half an hour, they booked for the next day(01/12/2024) , same flight (virgin Atlantic) and same time.(11:55). And then they made us wait for 5 more hours at the airport until we got the food vouchers and taxi and hotel stay(Holiday Inn) . It was really a horrible experience for us waiting at the airport for so long, didn't even consider that I had a 4 month old baby in my hand and my mom wax diabetic, and since she realised that the boarding denied, she panicked and she was feeling dizzy as well. We had missed one full day at the airport, we were suppose yo reach Bangalore on 1 Dec 3am but we reach only on the 2nd Dec at 3. I hope that this never happens to anyone. Thank you
- London-Bangalore
- Economy
Inderjit L
Verified | Dec 13, 2024Delhi-Toronto
Economy
No reason given
I travelled via Virgin Atlantic from Delhi to London on 22 Nov. 2024. I was given connecting Flight Air Canada at 11.10am from terminal 2 means giving only 1.15hrs for travelling from terminal 3 to terminal 2 to catch that connecting flight. Virgin flight reached London Airport delayed and opened exit doors after around 10 minutes of landing. I had already communicated with crew staff with need of getting out earlier as need to be there for connecting flight and they agreed to let me go early which did not happen after landing as firstly buisness class moved, then front row and so on. After getting out from flight i almost ran towards terminal 2 with my all carry bags with me but when i reached there, Air Canada boarding was closed 2 minutes before that left me with immense frustration and tears as i was travelling alone with not aware what to do later. No one was there to tell me how to get out of this terminal now as there was a way to get in and not exit way at terminal. I asked around 10 workers for what to do later and i would say 2 out of 10 people were helpful. I was walking on airport from one corner to another corner; ultimately from arrivals to departure without any guidance. Then i came to know to rebook next connecting flight by reaching terminal 2 again from airport departure side. I walked almost 21000 steps on that day just inside London airport; (i can give proof from my pedometer). Someone can imagine my situation at that time when you are alone and don't know where to go, what to do further. I was feeling all helpless with tears. I never faced this much inconvineiece before. Ultimately i got connecting flight of Air Canada for 3pm walking all way back to terminal 3 again without having anything to eat or drink and mental frustration and stress and luggage. I also got late in reaching my back home; missed few things that could be done. Till this date i am having chiropractor treatment as this travelling caused me travel related muscle injury in right arm. Things could be better if within airline they could announce that me and other 20 passengers wont be able to catch that connecting flight as this flight is delayed already so we should reschedule by going virgin booth at London airport but it did not happen. I am requesting here to compensate for my frustration, inconvienience, time wastage and uncomfortable experience with Virgin Atlantic travel.- Delhi-Toronto
- Economy
Pavan G
Verified | Dec 4, 2024Bangalore-Detroit
Economy
due to delay of virgin atlantic landing in london , i lost my connecting flight so virgin rebooked flight for me for next day but i still got layover of 24 hours in london i think you guys need to ask virgin atlantic because when i asked delta they said i need to contact virgin because delay is because of virgin and when i contacted virgin they said they cant compensate for delay
- Bangalore-Detroit
- Economy
Katherine R
Verified | Nov 19, 2024New York-London
Economy
Hello here are my emails I have sent to Virgin Atlantic: Thank you for your email. Yes, extremely distressing. Please find attached my medical fit to fly letter, which I received immediately from the hospital, confirming what I said at the airport, that I was completely fine to fly, just slightly dizzy and asked for consideration and that this whole situation was a misunderstanding. This is beyond asking the medical team. This situation was distressing due to the discrimination towards me at JFK and the mistreatment by staff, which customer service have agreed on. I would like to have this resolved as soon as possible. I hope that you have received my original email as well - explaining step by step what occurred, just in case I have copied it below. I have had the worst experience ever traveling with Virgin last night. I was meant to fly from JFK to LHR (VS138) and was refused to fly simply because I asked at the gate if I could preboard to sit down as I felt slight dizziness but was overall feeling fine. Not everyone feels 100% every time they are flying but I was completely fine to fly and let them know that their interpretation of the situation is a misunderstanding. If someone asks for a wheelchair to help them through the airport they are not deemed unfit to fly, so asking to sit down earlier should not be a problem, the staff are meant to assist customers. The Manager at the gate was completely unprofessional, disrespectful and profiling me. In the notes of the staff they stated I just wanted to skip the line, which is not true, I simply asked if I could sit down earlier to avoid a crowd when feeling slight dizziness. She refused to let me fly, forced me to go to a hospital to get a fit to fly note despite the fact that I said I am perfectly fine. She continued on repeating what βshe already told meβ when I never even spoke to her until her colleague called her over. She was using her position of power improperly and not letting someone get on the flight because she felt I wanted to skip the line - that is illegal. Her name is Melissa. Melissaβs colleagues went on to tell me that she was just in a βmoodβ yesterday hence her irrational behavior. Her colleagues could tell I was completely fine and fit to fly and at least 4 other colleagues tried to help me and reverse this decision and get me onto a later flight but Melissa blocked me from flying out completely on any later flight simply because of her abuse of power and βbad moodβ. She should not be working in a position that requires interaction with customers. After she sent me to get my bag, I waited for more than one hour for the bag that was meant to take 5 minutes to arrive. I went to the hospital (which was completely unnecessary) to obtain the fit to fly note, where all hospital staff thought this was ridiculous as I was and am completely fine and fit to fly, which they immediately confirmed upon seeing me. Airport staff was shocked I was told to go to this hospital in the middle of the night as a woman alone as it is a very dangerous area. Melissa also told me that expenses to go to hospital by taxi, hotel, etc were on me, despite me saying this was all a misunderstanding and that I cannot afford this and I am healthy and fine. I also have a flight from LHR to ZH which has been lost now due to this incompetence. I was I was told I would get rebooked without charge to a flight today, but after going to the hospital to get the note to fly, no one was at the Virgin desk and when I called by phone after speaking to many staff members who kept saying I needed to pay my own change of flight fee of 1.2k. Finally after asking to speak to a supervisor, June (569488) they let me know that I need to rebook with the desk so they can honor what they agreed to (free rebooking). Iβve gone this morning to the desk and again no one is there. There is no airport information desk, no working staff members at Virgin. June was kind enough to realize that this situation was unfair and not correct. Iβve also spoken to Danni (549775) this morning and Keanna (563011) this afternoon who have been very kind and tried to be helpful and Keanna was able to kindly rebook me to London tonight. I have contacted legal representation regarding this issue and will seriously pursue this mishandling. Iβve spent more than 6 hours on the phone with Virgin in the past 2 days and even more time waiting for someone to even answer the call, this morning alone 4 hours and after 3 hours of trying to find a solution, the call dropped and I needed to call back. I am traumatized from this experience and many staff both in the airport and by phone have agreed that this was completely disgusting behavior and it is not acceptable and I cannot even begin to explain the level of frustration and disappointment I am feeling with this situation. Once having my rebooked ticket, I went back to the airport as instructed by customer service by phone to see if I could get onto an even earlier flight if possible and Virgin just sent me to Delta, even though they are the only ones who can change my ticket so I keep being sent in circles and even Delta staff told me that Virgin has a horrible reputation and that their customer service here is non existent and do not even bother to find a solution. I expect this to be rectified. I will be sure to be posting this on social media and having my friends who are influencers with (1 million + followers on social media) to do the same to bring awareness to the horrible experience that that occurred last night and has continued throughout today. I will be sending all receipts for transport, hotel, change of connecting flight, expenses during this period and expect full reimbursement due to the lack of professionalism of the Virgin staff and mistreatment of me during this situation. Iβve attached my original Virgin ticket along with my flight I was meant to take from LHR-ZH (LX333) for your information. As discussed in my last email, which I have yet to receive a response, I have contacted legal representation and if I do not receive a prompt reply to this follow up, I will need to involve my lawyer in the next conversations. I have included screenshots of my calls with customer service, totaling more than 6 hours on the phone within 2 days. > > Please find attached my expenses so far (not including medical visit). I expect full reimbursement along with extra compensation for the mistreatment, discrimination and complete mess that I had to go through due to the fact that a member of your staff, Melissa, had the authority to base decisions on her βbad moodβ and personal assumptions that I was βtrying to skip the lineβ (which one of your customer service employees told me by phone). This customer service agent along with many others were in agreement that this was horrendous treatment of a customer and have all told me to send my expenses to you immediately for reimbursement. > > Upon arrival to London, I spoke with an agent at the counter of my next flight, who was in complete shock of this story, stating it was one of the worst stories he has ever heard in terms of travel and agreed that if someone had slight dizziness or a headache or something minor, it does not mean one cannot fly, and that it is completely normal to ask staff for consideration. > > As well, I would like to add, that luckily I was feeling fine, but had I been really unwell as Melissa was implying (just to abuse her power and kick me off the flight), why did I have no assistance? Is it normal to send someone who is supposedly too ill to fly running around the airport in search of their bag, going alone with luggage around a city they do not know to search for a hospital and a place to sleep? If someone was actually unwell, wouldnβt they be driven or taken in a wheelchair to their luggage? If health was really the concern, this would have been handled completely differently because if I was βtoo dizzy to flyβ would it be safe to put me through such an experience? I have included the βassistance/directionsβ I was given, which was laughable. > > > > Due to the fact that I missed my original Virgin flight, I missed my flight from LHR-ZH, which meant I lost the return flight of that flight as well since I was a no show. So I lost my full ticket on the Swiss flight and had to purchase a new Swiss ticket. > > Expenses (I have converted all into US dollars $): > β’ $392.31 - airport hotel > β’ $325.77 - new Swiss flight > β’ $262.89 - old Swiss flight (completely lost) > β’ $31.05 - taxi to hospital from airport > β’ $18.95 - Uber back to airport from hospital > β’ $5.44 - water/food > β’ $10.45 - water/food > β’ $7.08 - water/food > β’ $15.23 - water/food > β’ $6.49 - water/food > β’ $19.24 - water/food > β’ $13.48 - water/food > Total so far: > = $1108.38 > > Please get back to me shortly, as I am beyond frustrated with this whole situation and have spent countless hours trying to solve it, I am completely exhausted and in complete shock that this level of discrimination can exist towards a customer. > Thank you for your email, although I am disappointed that my concerns have been completely disregarded in this email. Of course, I understand that there are protocols in place, but as I told the colleague of Melissa, who I approached at the gate, I let him know that I had something like food poisoning (not quite full on food poisoning, but when one eats something a bit off), my stomach was upset a couple hours earlier and it left me feeling slightly dizzy and tired (without fever, hence no infection), which is why I was asking to board earlier to avoid a crowd). I did mention my upset stomach, although clearly the staff misinformed Medlink with information that was not fully correct. I was not informed about the process of everything going on, nor was my information correctly relayed to the Medlink team. I was very clear the cause and reason for my feeling slightly dizzy (let me reiterate that upon arriving to London and asking my next gate about this situation, they were in complete shock of how this was handled and agreed that explaining this sort of situation was equivalent to complaining of a minor headache, which allows one to fly normally). The fate of a customer cannot be placed in the hands of unqualified staff, who did not inform me what was going on, did not relay my information correctly and treated me with disgusting behavior. Again, Melissa was unprofessional, discriminatory and handled me horribly at the gate. When at least 4 other members of her staff tried to help me to reverse the over exaggerated decision, that makes it very clear that I was mishandled, along with my information. As I tried to explain this misunderstanding, Melissa did not care to listen as she was biased, stating in the notes that βI just wanted to skip the lineβ, which is clearly the reason she did not try to help me, but instead make my trip as miserable as possible. Due to the fact I asked to preboard was the reason this situation was handled so drastically and in a biased manner - that is the issue here, the discrimination, the mistreatment and the fact that my information was not relayed correctly. That is not a reason to skip necessary measures with a customer. Misinterpretation of information and relaying it in an incorrect manner falls back onto the staff at the gate, not the customer. Having unqualified staff members, who do not notify the customer about what is going on until they are told to leave the gate is unprofessional, especially seeing as I was not at risk at all. Slight dizziness is not concerning when it is a result of upset stomach from eating something a bit off. I just asked for some consideration, human to human, and instead was faced with discrimination, condescending behavior (the employees who were working with Melissa said that she only did this because she was in a bad mood that day). My so called health was disregarded completely as I was sent off alone for hours to figure out this situation, which was exaggerated by the staff at the gate (confirmed by hospital immediately). Sending me to take my blood pressure and temperature (when I said I did not have a fever), resulting in over $1000 in expenses is completely unnecessary. The outcome of this situation would have absolutely been different had the staff given my correct information and actually listened to what I was saying, rather than making judgements based βa bad moodβ of Melissa. These points have been left out of your email and I am extremely frustrated after spending more than 6 hours on the phone with customer service agents who have agreed that I should be reimbursed fully for my experience. 15,000 flying points does not give access to even a normal flight, meanwhile my expenses are more than $1000 due to the negligence of your employees. As well, I do not want to fly with Virgin ever again after this experience, which I have made very clear, so how is sending me points going to fix this situation? As I have said before I have a lawyer involved, so if this situation is going to be swept under the rug as if it was handled as protocol, when it was not in any way, shape or form, I will then proceed with taking legal action against Virgin for this situation. I will be sharing this disappointment on social media (TikTok, Instagram, etc). It is not correct that all the customer service agents have said this is unjust behavior and horrendous treatment, which should be reimbursed, yet then I receive this email that completely disregards the root of the issue. The issue was improper behavior of staff, leading to an unjust decision. Along with being patronized by Melissa, I am completely exhausted after going through this whole ordeal. I would like to see all the documentation of the protocol in written form and also I would like to see the documentation trail or any trail that you have from the airport. I am taking further action, so I will need all the files for the case. I am expecting full reimbursement for all my expenses, compensation for this traumatic experience and for there to be serious repercussions for Melissa and her incompetence and lack of empathy in this situation. As I have stated previously, my information was not only relayed incorrectly, but the gentleman who was assisting me did not even know the correct procedure of how to go about this, nor did he inform me of what was going on. As your colleague wrote to me: βThey noted that dizziness alone was not an indication of food poisoning, and that without the other symptoms as mentioned above, can be concerning.β As I have stated already, that was not the case, my stomach had been upset, leaving me a bit dizzy from eating something a bit off - even Mayo Clinic states that eating something off, causing upset stomach, then can present itself as dehydration and dizziness. This clarifies that dizziness alone was not the issue (which was apparently the cause for concern). The staff as well were rude which I have reiterated multiple times, but a staff member cannot misinform Medlink and then I suffer the consequences. I never said I was unwell to fly, I simply asked to preboard. This as well was judged by staff, especially Melissa, causing her to misjudge my situation and discriminate. I said immediately that this was a misunderstanding and that the wrong information was given to Medlink, a call which I wasnβt even informed was going on. As well, as I have said, at least 4 other colleagues tried to reverse this decision as it was very clear that I was fine and well to fly and the colleagues of Melissa stated she did this simply because she was in a bad mood (also in staff notes, it was said that simply wanted to skip the lineβ). Staff mistakes and mishandling is not acceptable and needs to be rectified in such a situation. Medlink cannot make a correct and informed decision with incorrect information. My fit to fly letter took ages to get, as my bag was meant to come out after 5 minutes and took much longer to arrive, which meant I could not even make a later flight that night if I had waited, forcing me to incur expenses. Travel insurance does not need to make up for the fact that the staff were unqualified and discriminatory. Furthermore, as you may listen to my more than 6 hours of calls with your customer care, it will be clear again that your colleagues have told me to save all receipts because this behavior at JFK was unacceptable and should receive reimbursement. Iβve had friends that have had a similar issue and upon asking for consideration the airline staff lets them sit for 15 minutes, gives them some water, and asks if they are feeling ok to fly or if this is actually a serious matter. I was treated in a non humane way and as I said, I am taking legal action to further this case if your team continues to be unreasonable and not heeding what I have been saying - this was never a medical emergency (which it was exaggerated to be by staff), this was mishandling by staff of me and my information. Your intentions may not be to upset me, but this experience has been a nightmare.
- New York-London
- Economy
Ashna G
Verified | Nov 5, 2024San Francisco-Mumbai
Economy
I am reaching out to formally request your assistance in addressing a profoundly distressing experience I endured on October 23rd, 2024, while attempting to travel on Virgin Atlantic from San Francisco to Mumbai via London Heathrow (Booking Reference: EZBTF4). Upon arrival at San Francisco Airport, I successfully completed check-in, presented all required documentation to Virgin Atlantic staff, and was issued boarding passes for both flight segments. After waiting at the gate for over four hours, I was unexpectedly and unreasonably denied boarding just ten minutes before departure, allegedly due to a βvisa issue.β I am an Indian citizen holding a valid U.S. H1B visa status and an approved I-797 form, fully authorizing my stay in the United States. My destination was Mumbai, India, where I planned to complete the stamping process. Virgin Atlantic staff were aware of my purpose and documentation, yet I was arbitrarily refused boarding without further explanation or assistance. This situation caused significant distress, as I was left isolated, without support or guidance, in the middle of the night. The staff was dismissive and unhelpful, leaving me with no choice but to navigate an unfamiliar situation alone. The lack of assistance and empathy, coupled with the urgency of my travel, exacerbated the physical and emotional toll of the experience. After spending the night at the airport under extreme stress, I was ultimately forced to book an alternative, last-minute flight, incurring substantial additional expenses. This entire ordeal has caused considerable emotional and financial distress, compounded by the unprofessional and dismissive behavior I encountered. I respectfully request Virgin Atlantic leadership to review this matter urgently and grant a full refund for the initial flight along with compensation for the additional expenses incurred. Thank you for your attention to this serious matter.
- San Francisco-Mumbai
- Economy
Roseann A
Verified | Oct 24, 2024New York-London
Economy
No reason given
Flight cancellation delayed our ability to make a connection at Gatwick which required us to take a taxi to Gatwick to make our connection, instead of the cheap bus- New York-London
- Economy
Aura R
Verified | Oct 23, 2024Los Angeles-London
Economy
Successful claim
Technical problems
On 9/11/24 flight VS8, reservation number is E8AYV7. The flight was scheduled to depart from LAX at 3:55 p.m and arrive at my final destination London Heathrow at 10:15 the following day but it was delayed upon arrival at LAX first until 5:05 p.m and then they canceled that flight and rescheduled me until September 12 at 10:55. They canceled the flight on Sept 11 after we had already taken off and where in the air for about and hour and their was something wrong with the aircraft which was very scary and lots of turbulance. When we landed as an emergency landing at LAX they had us wait to inspect the aircraft then had us get off with no explanation on what was next. They did not even reschedule me for the next following flight but all the way until 10:55 p.m the next day The delay cost me a loss in hotel and a full day in England. Attached are the receipts of the hotel and uber charges I inquired and food I purchased. I am also looking for a full refund on the flight $ I purchased as well as the additional fees I had to pay for due to the inconvenicane- Los Angeles-London
- Economy
- Successful claim
Barbara C
Verified | Sep 30, 2024London-San Francisco
Economy
Unhelpful ground staff at check in
On checking in, I was informed that my Etsa was not valid because I had a new passport and that I couldnβt check in until I had a new one. The person at the check in desk waved his arm in a particular direction to get help applying for a new one, instead of asking one of the ground staff who were standing around, to take me there. I was, obviously upset and very worried about this situation. One , unfriendly member of staff insisted on repeating that my application could take 3 days! No offer of help. I was then directed to the ticket desk to see if I could get on another flight the next day. She was extremely helpful and took me over to the desk , where I applied for a new Etsa! I was waiting afterwards for the Etsa to come through. The same staff member actually came to find me to tell me that it had come through. I was so relieved because there were only 10 minutes left before check in closed!- London-San Francisco
- Economy
Hadar H
Verified | Sep 29, 2024New York-Tel-aviv
Economy
Problems at airport
Flights to tel aviv have been cancelled I have no accommodation in nuc at all and itβs expensive I canβt get another flight and that will cost me a lot both staying in New York and getting a different flight eventually- New York-Tel-aviv
- Economy
Kalynda C
Verified | Sep 21, 2024Washington-London
Economy
Someone stole several items from my suitcase Stole them
Yes, as I was traveling on the 10th I had some items missing for my luggage very expensive headphones. They were pink headphones and two brand new sweaters missing out of the piece of my luggage. I thought I was actually flying with Delta only to learn once I got to the airport to check in that they sent me to a different airlines. I had a lot of trouble checking in. TSA didnβt even work with the airlines that I was flying with, my wheelchair assistance service was not available. Also on my return flight I flew with Air France and also it took me over an hour and a half to check in my luggage only only to get on the plane and the lady behind me consistently kept hitting me on my shoulder, telling me I should not reclined my chair back , causing disturbance with me several times when she would get up, she would intentionally grab the back of the seat and I have long hair which was pulling my hair. I had to talk to the stewardess several times about the inconvenience of this lady lady one Stewart has even asked me because itβs me. I should not recline my seat and rest on my way home but bye by accommodating the passenger behind me, I was very upset .. I booked through Delta because it is one of my main airlines that I like using, but had I known that it was going to be transferred to another sister Airlines I Should have been notified- Washington-London
- Economy
- Desired solution
Aniesha Hotchandani G
Verified | Sep 19, 2024Delhi-London
Economy
Staff rude, overall experience pathetic
Hi there, I write to you in utter disappointment because of the most ridiculous experience with any airlines ever. Please find my detailsΒ below 1) Name - Aniesha Hotchandani Gogi2) Flight - VS303 , NEW DELHI TO LONDON HEATHROW3) Date - 18th September 20244) Booking Ref : S2352X It was the first time i ever chose to fly Virgin Atlantic and most definitely my last. I had only good things but my experience with you guys was a real nightmare. The flight was delayed (yes, maybe thats out of your control) but worse than that was the way things were so poorly managed on the flight : 1) The take off was so rushed and ill-managed - the cabin luggage compartments were not even closed in time !2) The crew was so RUDE and super non- courteous. They seem to not care at all about us - not at all respectful. That sure is so disgusting - UNACCEPATBLE. You better invest in some training and upskilling !3) After waiting for hours at the airport, hardly any food served on flight - seriously?!!! And just NO LIQUOR ! I really wish i never flew with VA and i deserve all my money back - this will surely go up across social media. Absolutely horrid and cheating customers for all the expensive flights. Thanks !Aniesha Hotchandani Gogi- Delhi-London
- Economy
- Loss: β¬100
- Desired solution
Refund
Adarsh S
Verified | Sep 17, 2024London-Delhi
Economy
Flight Delay without prior information & lost items
Dear Customer Care Administration Team, I am writing in reference to the attached and previous email regarding my lost baggage under reference VSCR-00635087. I have reviewed the provided information and completed the necessary documentation for my lost baggage claim. Please find attached the following documents for your review: 1. **Irretrievably Lost Baggage Log** 2. **Receipts for Essential Items Purchased** (for reimbursement claim) Should you require any additional details or further documentation, please do not hesitate to let me know. I would appreciate it if you could expedite this process, considering the significant impact this incident has had on my plans and well-being. Thank you for your attention to this matter. I look forward to your swift resolution. Kind regards, Adarsh Singh- London-Delhi
- Economy
- Loss: β¬1500
- Desired solution
Alan K
Verified | Sep 12, 2024London-Los Angeles
Economy
Delayed baggage not arriving as promised
Three bags were not loaded on the plane in london. When we arrived in Los Angeles they already knew about the problem and promised that the bags were already scheduled for the next flight. On the next day. We are still waiting for the bags to be sent to us and have tried all ways of contacting the airport with no luck. Terrible service. No response at all. No updates on the website.- London-Los Angeles
- Economy
- Loss: β¬200
- Desired solution
Other
Adrian N
Verified | Aug 20, 2024London-New York
Economy
Lost luggage found. 3 days later told 48hrs for delivery
When I arrived at JFK on 8.18, my CHECKED luggage containing 99% of vital items and commodities, many for daily use, including MEDICATIONS (some 3 times a day for Depression, Anxiety, Hypertension, Sleeping and Eating disorder, Multivitamins), along with time sensitive documents (deadline was yesterday) for review and submission, and other vital daily items, plush perishables. As a result of not taking my daily medication, my blood pressure is up (172/143. I have a home monitor), I am experiencing dizziness and faint spells, so unable to drive or return to work, or if I do and once checked by our medical team, I would be asked to leave my vehicle in the parking lot as I am unfit to drive, and have my emergency contact or someone else take me home, or worse case, they call an ambulance to take me to the hospital, as has happened on more than one occasion in the past. I work $280 per day which is loss wages of $840 so far and was told to allow an additional 48 hours for delivery of my luggage. In short, because of this lost luggage I am set to lose a weeks pay ($1400) as my doctor told me that I have to give the medications I finally resume taking upon arrival of my luggage at least a day or two to kick in before I should resume daily routine duties. The perishables which I spent over $150 for will also have to be thrown out as they had to be kept refrigerated. I also ask that I receive additional compensation as you see fit for this dreadful experience, inconvenience and pain and suffering from Virgin Atlantic, flying with you for the very first time. Terrible experience. Please empathize in compiling your final total for my compensation, as if it gets worse my current condition may require a visit to my doctor or the ER, which will incur medical expenses. Back to my arrival at JFK that night: Two of the Delta agent at Lost and Found were rude and told me this was a Virgin Atlantic matter, when I went to the side of the desk behind the rope just to quickly query on how to do a report for my lost luggage. This was just after 9 p.m. They blatantly told me to join the line which easily had over one hundred passengers queued up, It was now past 1 a.m, when I was finally attended to. I had just come off a 8 hr flight from London and had to wait almost four hours to simply report that Virgin Atlantic had lost my checked luggage. Unacceptable. My friend was frustrated with me as we both had work at 7 a.m. We finally arrived in Hartford CT where we live just before 5 a.m. He said he was too tired to report for work. I told him I would compensate him when I get paid. My lost luggage by Virgin Atlantic had now started a domino effect on lost earnings by others affected. Hours later without even sleeping I called the 1 404 209 3043 number for Virgin Atlantic to create my case. The first agent was very helpful as she took my information and said I should call back in the afternoon for an update. I did, but the second agent was very rude and unprofessional as she insisted that this was a Delta Airlines number, and my case was with Virgin Atlantic, so I should call the 1 800 862 8621 number she gave me. I did and unlike with Delta where I spoke with a live agent, the Virgin Atlantic number I called was all automated robot instructions which got me nowhere. Out of frustration I called back the Delta number and a much more cooperative lady gave me a 1 800 880 6253 number to call which she said was for V/A USA. I did. I got a live male agent who took my file reference number and said I should call by COB for an update. I did. To my disappointment, I was told that my baggage was found and in transit but I should give it up to 48 hours to be delivered. Disappointed. I was told I would be notified also via WhatsApp. I received a message from them today basically saying they have no new updates. It also said if I need further assistance I should reply. I did, and everything was automated carrying me around in circles. Still no updates. I also received an email from Virgin Atlantic on how to track the progress of my package by clicking the link below. I have tried countless times and each time the link simply says, 'Opps. This page is currently unavailable.' So three days later and counting with still no arrival of my lost luggage. I am now sick and getting worse without my medications. I am losing pay on a daily basis with all bills due by next week. Still no update from anyone. I am just so disappointed and frustrated. I was told by many that I should sue Virgin Atlantic, as I have all the documented proof both paper and electronic. But I would rather an amicable out of court compensation/settlement. Would I fly Virgin Atlantic again or recommend it's airline? At this point, no. But maybe one day I will based on how this compensation case is settled, as I return to London for the holidays, and other countries in Europe next summer for my vacation.- London-New York
- Economy
- Loss: β¬600
- Desired solution
Simon H
Verified | Aug 12, 2024Brisbane-Newcastle
Economy
Delay in flight had to sleep in car as missed check in time
Virgin Australia delayed flight paid big money for seats ended getting on a different flight company to get to destination because we were late had to sleep in car missed check in at motel more expense. The service is terrible I recommend donβt fly with virgin Australia seat prices r terrible for the service- Brisbane-Newcastle
- Economy
- Loss: β¬600
- Desired solution
Refund
Keith S
Verified | Aug 12, 2024London-Montego Bay
Economy
VS163 from Montego Bay to London Heathrow
On my return journey to London with 5 members of my family on the 11th July24 i was seated in 45f next to a 20st plus women who took over both armrests. I had to sit at a awkward angle for the whole flight. It was very uncomfortable. She even lifted one of the armrests so she could be more comfortable, Something that the flight crew did not see. I asked if i could be re seated but it was a full flight. So i had to sit at a angle for the whole flight. I had not flown Virgin since 2014 but after this i and my family will not be flying Virgin again. I'm really disappointed.- London-Montego Bay
- Economy
Charan Surya Nikhil K
Verified | Aug 6, 2024Delhi-Dallas-Fort Worth
Economy
No reason given
Subject: Complaint Regarding Flight Delays and Luggage Issues Dear Virgin Atlantic Customer Service, I am writing to express my disappointment and frustration with my recent flight experience with Virgin Atlantic. Due to multiple delays, I have missed important opportunities. My flight from Delhi departed on time, but the connecting flight in London was delayed by 1 hour and 30-40 minutes, causing me to miss my onward flight. Although the Virgin Atlantic team provided accommodation, the hotel was quite standard. I landed in London around 5 PM, but I did not receive my accommodation keys and check into the hotel until 9:30 PM, which was very inconvenient. On August 4th, I had a crucial meeting with my professor for an interview regarding a TA position. To ensure I would arrive on time, I booked my flight to land on August 3rd. Additionally, my luggage was delayed, and I did not receive it until the night of August 4th, between 7-12 PM, without any prior notification. The following morning, on August 5th, I found my two bags lying outside my house. This is unacceptable as it poses a risk of theft, and I am left wondering who would be responsible if my baggage was taken. Moreover, despite my luggage having TSA-approved locks, they were damaged upon arrival. I can provide pictures as evidence. This experience has been highly disappointing, and I do not intend to travel with Virgin Atlantic again due to the lack of care and proper service. Thank you for your attention to this matter. I hope you can address these issues to prevent them from happening to other passengers. Sincerely, Charan Surya Nikhil Kilana- Delhi-Dallas-Fort Worth
- Economy
Holly L
Verified | Jul 29, 2024London-Lima
Economy
Successful claim
We got to boarding gate in JFK for 2nd flight and were told no seats. (Our bags flew to Lima without us!) We've claimed on Virgin website for our hotel, taxi and breakfast as they couldnt arrange this for us. However, we'd like compensation as it was 14 hrs until the next flight and we lost this time in Lima where we only had 24 hrs to start with. The 2nd leg of flight was actually operated by Latam though so we're not sure which airline is responsible for paying compensation.
- London-Lima
- Economy
- Successful claim
Jacqueline T
Verified | Jul 17, 2024London-Seattle
Economy
Rude staff
To whom it may concern With regret, I feel I need to send this email of complaint regarding a very upsetting incident that happened on my outbound flight to Seattle. My booking reference was DDF9XT, Flight no: VS4036. After finishing our meal, 2 hours in to the flight I had a very brief chat with a fellow traveller in the next aisle to me regarding my trip to Seattle where I would be visiting my daughter and grandchild. The conversation was held for maximum 5 minutes, during which a flight attendant stood over me making me feel quite intimidated and instructed "Ma'am, lower your voice this is a quiet zone!' This was said in a very stern and aggressive manner which actually shocked me as the conversation being held between myself and the other flyer was brief and at an acceptable level that would not disturb other passengers. I respectfully asked her what a "quiet zone" was as a frequent flyer I had never heard of such a thing before to which the flight attendant replied while standing directly over me " I told you to lower your voice, this is a quiet zone!" I replied " I felt I wasn't speaking loud and that I could not lower my voice anymore as the fellow passenger wouldn't have been able to hear me!" The flight attendant then told me " You WILL lower your voice or I will give you a violation " I replied " What does that mean !" To which she replied " You will be met by the police on landing and taken off the airplane!" I then replied " I can't lower my voice anymore!" The flight attendant then said " Ok. then I am giving you a violation!" then proceeded to walk towards the Cockpit. At this moment in time I was extremely upset, I was panicking thinking would I be met by the police? Will I be able to fly again? I personally felt intimidated, cornered and bullied by this flight attendant. I felt her behaviour was completely unnecessary and I felt victimised by how she spoke to me. It made me feel like I was targeted because I was in economy class. I have flown with Delta via Virgin many times over the years visiting my family in America and I have never been made to feel like this before or ever encountered such verbal aggression from one of your staff. This experience affected my whole trip and has knocked my confidence with flying with Delta again. I did complain to the flight manager, who was extremely helpful and consoled me as I was visibly shaken and crying. He removed the flight attendant to a different cabin and assured me that I would not see her again, which I didn't. He also said he was filing a report which I assume you will be able to follow up from! The flight manager also gave me the name of the flight attendant that was rude to me and he said it was Debroah Nelson. I have attached the complementary note the flight manager gave me. I am sending this email hoping this incident will be taken very seriously, as the distress this caused me not just for the rest of the flight but for the duration of my holiday and also the extreme anxiety it caused me for the flight home which caused me to have to take a sedative to relax me. Thankfully, the flight home apart from not having a working TV for the whole flight, was amazing and so were the staff. I respectfully request you to acknowledge this email of complaint and for you to act accordingly within your complaint's procedure policy. Your sincerely Mrs Jackie Theedam- London-Seattle
- Economy
- Desired solution
Other
Ruby S
Verified | Jul 15, 2024Las Vegas-London
Economy
Luggage was never put onboard in Las Vegas, 3 days later in
My family and I flew to London for a 13 day trip through the UK. They never put our luggage onboard and claimed it would be delivered next day. It has been 3 days, still not delivered. No contact with the airline. All they offer is a chat service that responds 12 hours later with, we're working on it, you need to allow more time. It's been 3 days!!- Las Vegas-London
- Economy
- Loss: β¬250
- Desired solution
Expenses reimbursement
Other
Shridhar R
Verified | Jul 5, 2024Atlanta-Bangalore
Economy
Missed flight due to connection delay and late by a day
Flight was from Atlanta to Bangalore. First leg was delayed and missed the flight and my entire trip was delayed by a day. I missed an important family event and everything had to be adjusted for no fault of mine. This was solely airline mistake. I had hotel reservation that got messed up and paid extra unnecessarily.- Atlanta-Bangalore
- Economy
- Loss: β¬150
- Desired solution
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