WestJet complaints: comments, page 2
121 comments
Anonymous member
Verified | Jan 7, 2026Toronto-Punta Cana
Economy
Significant flight delay with no meaningful communication and poor customer care
Dear Customer Relations Team, I am writing to formally request compensation and reimbursement under the Canadian Air Passenger Protection Regulations (APPR) for a prolonged delay on the following flight: Airline: WestJet Flight number: WS2100 Date: December 23, 2025 Route: from Toronto to Punta Cana, Dominican Republic Booking reference: 145415942 On this flight, passengers were boarded and then kept on the aircraft for over six (6) hours before departure. During this time: β’ No meaningful updates were provided regarding the delay β’ No food or water was offered This falls short of the standards of treatment required under the APPR, which obligate airlines to provide food and drink in reasonable quantities, timely updates, and appropriate care during extended delays, including tarmac delays. As a result of this delay, we also arrived at our final destination significantly later than the scheduled arrival time. The prolonged onboard delay occurred without food, water, or adequate updates while traveling with a pregnant passenger and a four-year-old child included in our party of 6. I am therefore requesting: β’ Compensation for flight delay in accordance with the APPR (based on the total arrival delay and whether the delay was within the airlineβs control), and β’ Acknowledgment and remediation of the failure to meet standards of treatment during the extended onboard delay. Given that the arrival delay was six hours, and that WestJet is a large carrier, I am requesting $700 CAD per passenger in accordance with the Air Passenger Protection Regulations. If this matter cannot be resolved directly, I am prepared to escalate the complaint to the Canadian Transportation Agency (CTA). I look forward to your response within the required timelines. Sincerely, Galina Khat Email address: Galina.khait77@gmail.com Phone number: 416-574-6431
Overall
Flight delay with passengers kept on the tarmac for over 6 hours with no water or food with no meaningful communication
- Toronto-Punta Cana
- Economy
Rafiqul Alam K
Verified | Jan 5, 2026Saskatoon-Punta Cana
Economy
Refund ! No update probided to pasenger about cunnectinf fligt which left or taken off before the arrivel the first flight from oroginal departure airpor there ewre no help or information sources available to gude to the pesenger what to do next in that s
Saskatoon airport & Calgary airport. No compensation has been provided. spend hundreds of dollars from my pocket to stay in the hotel, food & transportation !!- Saskatoon-Punta Cana
- Economy
- Loss: β¬4000
- Desired solution
Manoranjitham T
Verified | Jan 4, 2026Bangalore-Winnipeg
Economy
Very poor and worst ever seen customer care.
I had 6 baggage's. When I arrived Winnipeg, MB, Canada, none of my baggage was delivered due to baggage's being rerouted. After 2 days 5 of my baggage was delivered and one baggage was never delivered. We reached Winnipeg on 6th June. It's been more than 6 months, no proper response from WestJet. Very poor and worst ever seen customer care.Overall
- Baggage never delivered to me, it's been six months.
- Bangalore-Winnipeg
- Economy
- Loss: β¬300
- Desired solution
Refund
Anonymous member
Verified | Dec 23, 2025Economy
rip off for checked baggage charged U.S $
When leaving Mayan riviera they charged me 52.00 us 73.45 canadian for 1 bag check. It was a Canadian flight why are you charging U.S.Overall
- they charged me U.S.A money for bag check
- Economy
- Loss: β¬73.54
- Desired solution
Refund
Rudy G
Verified | Dec 17, 2025Kelowna-New York
Economy
conf# gepxje for rudy lynda and clara gehrman (they split the res and gave rudy a new conf of GNKVLZ after cancelling our seats.) -flying Kelowna to Calgary - Calgary to JFK -made our connection, 1 of our 3 tickets scanned and then the other beeped. the gate agents started whispering and then told us they would not let us on our booked and seat assigned flight, they changed their reason 3 times. -another agent told us that our seats were given away and that they rebooked us to LAX to then take a red eye at night. -we woke at 330 am to take our original 640 am flight with our 7 year old daughter. the lax flight was not approved by us and was not possible for us to achieve. -we begged them to give our seats back and they continued to board other passengers. -after 90+ min standing at the gate with a crying child, they booked us to Houston and then LGA so we got home at 3AM! -we missed pertinent dr appointment, work, and a school presentation for my daughter. -we suffered high anxiety due to the mistreatment and unfairness at the gate along with the domino effect of no sleep and missing pertinent appointments and work the next day. -our bags did not travel with us and we received them 3 days later with multiple missing items that were in the front pockets of on of our ski bags. -1 ski jacket, and a toiletry bag containing 1 red light device and various face products and ski socks.
- Kelowna-New York
- Economy
Jaison G
Verified | Dec 14, 2025Kelowna-Kochi
Economy
This is the account of a journey that began with hope and ended in physical trauma, emotional distress, and unnecessary medical bills, all due to the severe negligence and failure of duty of care by Qatar Airways. βMy wife, Maaha Unni, and I embarked on a journey from Kelowna (YLW) to Cochin (COK) on November 24, 2025. The scheduled 29-hour trip was meant to conclude peacefully on November 27th. What transpired was a 61-hour nightmare. βThe initial minor delay on our first flight to Toronto (YYZ) was quickly overshadowed by the catastrophe that followed. Our connecting Qatar Airways flight from Toronto to Doha (DOH), scheduled for 20:10 on November 25th, was delayed due to technical reasonsβa clear indicator of the airline's responsibility. βCrucially, as we checked in, I personally and explicitly alerted the Qatar Airways staff to my wifeβs condition: she is pregnant and required careful, timely transit. This essential fact was known to the airline from the start. βThe delayed flight finally landed in Doha on November 26th at 19:45. The delay of merely three hours had destroyed our entire itinerary. Upon arrival, we were immediately denied boarding for the final leg to Cochin. βCondemned to Confinement: The 24-Hour Wait βThe airlineβs solution was catastrophic: they issued new boarding passes for a flight departing 24 hours later, on November 27th at 17:30. This forced layover, following over 30 hours of continuous travel, was absolutely unacceptable, especially given my wifeβs vulnerable state. βThe crisis deepened when Qatar Airways staff then refused to provide us with the mandatory hotel accommodation and refreshments for this extended, airline-caused delay. We were essentially trapped in the transit area, unable to leave and secure accommodation ourselves due to the lack of a transit visa. β17 Hours of Agony and Begging βWhat followed was a heartbreaking display of neglect. For over four hours, I was forced to beg and argue with multiple airline representatives for basic human dignity and care. βFinally, they offered lounge access, which was useless. The lounge was overflowingβwe literally could not find a single seat for my pregnant wife to rest, let alone eat properly. She grew increasingly exhausted, both physically and mentally. βMy wife, already stressed and fatigued, was forced to endure the airport environment for 17 agonizing hours without proper sleep, hygiene, or rest. It took relentless, continuous demanding and arguing to finally secure basic accommodation the next day about 12:00 PM. βImagine the trauma: a pregnant woman, forced into prolonged, stressful sitting, deprived of necessary rest and care, knowing her physical health was being compromised with every passing hour of neglect. She began to experience alarming abdominal and back pain as a direct consequence of this ordeal. βThe Medical and Emotional Aftermath βWhen we finally reached Cochin on November 28th at 02:35βa full 24 hours behind scheduleβthe damage was already done. βUpon reaching home, my pregnant wife required immediate medical attention. She underwent scanning and blood tests due to the persistent pain. Worse, she was diagnosed with a urinary tract infection (UTI), an infection that I strongly believe was directly caused by the prolonged confinement, lack of proper facilities, and hygiene during the 17-hour period of abandonment in the Doha airport. βFurthermore, this extreme delay caused us to miss the funeral of a close relativeβan irreplaceable emotional loss that no monetary compensation can fully cover. βOur Demand for Justice βQatar Airwaysβ actions moved far beyond a typical delay; they constituted a severe breach of duty of care towards a vulnerable passenger. We demand the following from the airline through AirAdvisor: βFull Statutory Compensation: β¬600 per person (Total β¬1,200) for the 24-hour delay on a flight over 3,500 km. βFull Ticket Reimbursement: A complete refund of the entire flight ticket cost for both passengers, given the gross negligence that led to medical harm. βMedical Damages: Full payment for all medical expenses (scans, blood tests, UTI treatment) incurred due to the airlineβs failure to provide mandatory care. βCompensation for Emotional and Consequential Damages: Significant damages for the severe physical and mental distress inflicted upon my pregnant wife, and for the profound loss of missing a relativeβs funeral. β We trust that AirAdvisor will use the details of this painful, medically consequential journey to ensure Qatar Airways is held fully accountable for their shocking negligence.
- Kelowna-Kochi
- Economy
Jaison G
Verified | Dec 14, 2025Kelowna-Kochi
Economy
This is the account of a journey that began with hope and ended in physical trauma, emotional distress, and unnecessary medical bills, all due to the severe negligence and failure of duty of care by Qatar Airways. βMy wife, Maaha Unni, and I embarked on a journey from Kelowna (YLW) to Cochin (COK) on November 24, 2025. The scheduled 29-hour trip was meant to conclude peacefully on November 27th. What transpired was a 61-hour nightmare. β βThe initial minor delay on our first flight to Toronto (YYZ) was quickly overshadowed by the catastrophe that followed. Our connecting Qatar Airways flight from Toronto to Doha (DOH), scheduled for 20:10 on November 25th, was delayed due to technical reasonsβa clear indicator of the airline's responsibility. βCrucially, as we checked in, I personally and explicitly alerted the Qatar Airways staff to my wifeβs condition: she is pregnant and required careful, timely transit. This essential fact was known to the airline from the start. βThe delayed flight finally landed in Doha on November 26th at 19:30. The delay of merely three hours had destroyed our entire itinerary. Upon arrival, we were immediately denied boarding for the final leg to Cochin. βCondemned to Confinement: The 24-Hour Wait βThe airlineβs solution was catastrophic: they issued new boarding passes for a flight departing 24 hours later, on November 27th at 17:50. This forced layover, following over 30 hours of continuous travel, was absolutely unacceptable, especially given my wifeβs vulnerable state. βThe crisis deepened when Qatar Airways staff then refused to provide us with the mandatory hotel accommodation and refreshments for this extended, airline-caused delay. We were essentially trapped in the transit area, unable to leave and secure accommodation ourselves due to the lack of a transit visa. β βWhat followed was a heartbreaking display of neglect. For over four hours, I was forced to beg and argue with multiple airline representatives for basic human dignity and care. βFinally, they offered lounge access, which was useless. The lounge was overflowingβwe literally could not find a single seat for my pregnant wife to rest, let alone eat properly. She grew increasingly exhausted, both physically and mentally. βMy wife, already stressed and fatigued, was forced to endure the airport environment for 17 agonizing hours without proper sleep, hygiene, or rest. It took relentless, continuous demanding and arguing to finally secure basic accommodation the next day at 12:00 PM. βImagine the trauma: a pregnant woman, forced into prolonged, stressful sitting, deprived of necessary rest and care, knowing her physical health was being compromised with every passing hour of neglect. She began to experience abdominal and back pain as a direct consequence of this ordeal. βThe Medical and Emotional Aftermath βWhen we finally reached Cochin on November 28th at 02:35βa full 24 hours behind scheduleβthe damage was already done. βUpon reaching home, my pregnant wife required immediate medical attention. She underwent scanning and blood tests due to the persistent pain. Worse, she was diagnosed with a urinary tract infection (UTI), an infection that I strongly believe was directly caused by the prolonged confinement, lack of proper facilities, and hygiene during the 17-hour period of abandonment in the Doha airport. βFurthermore, this extreme delay caused us to miss the funeral of a close relativeβan irreplaceable emotional loss that no monetary compensation can fully cover. βOur Demand for Justice βQatar Airwaysβ actions moved far beyond a typical delay; they constituted a severe breach of duty of care towards a vulnerable passenger. We demand the following from the airline through AirAdvisor: βFull Statutory Compensation: β¬600 per person (Total β¬1,200) for the 24-hour delay on a flight over 3,500 km. βFull Ticket Reimbursement: A complete refund of the entire flight ticket cost for both passengers, given the gross negligence that led to medical harm. βMedical Damages: Full payment for all medical expenses (scans, blood tests, UTI treatment) incurred due to the airlineβs failure to provide mandatory care. βCompensation for Emotional and Consequential Damages: Significant damages for the severe physical and mental distress inflicted upon my pregnant wife, and for the profound loss of missing a relativeβs funeral. βWe trust that AirAdvisor will use the details of this painful, medically consequential journey to ensure Qatar Airways is held fully accountable for their shocking negligence.
- Kelowna-Kochi
- Economy
Selva Prabakaran B
Verified | Dec 8, 2025Calgary-Paris
Economy
Baggage lost an Delay in departure and arrival
I am writing to raise an urgent complaint regarding my recent travel experience with WestJet on my journey from Calgary to Paris. My flight from Calgary was delayed by 1 hour and 30 minutes, and the aircraft arrived an additional 30 minutes late, resulting in a total delay of 2 hours. Due to this delay, I missed my connecting flight. Additionally, my baggage was placed outside the transit area, and I was not allowed to exit to collect it. I have already filed a missing baggage report, but I have not received a single response from your customer service team. Because of this poor handling and lack of support, I have incurred a loss of approximately INR 30,000, along with significant inconvenience and stress.Overall
- No punctuality, pathetic customer support
No single positive
- Calgary-Paris
- Economy
- Loss: β¬575
- Desired solution
Anonymous member
Verified | Nov 27, 2025Montreal-Puerto Plata
Economy
terrible service all together
I traveled to puerto plata and my baggage did not follow. I made claim and they said bag was coming in 2 days and they confirmed it was on flight. Still didnt come. made a second report finally got it day before my return. it ruined my trip and I had to buy stuff which was expensive. They are offering a very small amount of money unacceptableOverall
- my baggage was sent to me day before return
- Montreal-Puerto Plata
- Economy
- Loss: β¬300
Sean D
Verified | Nov 24, 2025Montego Bay-Kelowna
Economy
Additional costs due to cancelled flight
Original flight out of MBJ cancelled. the rebooked flight caused me a delay of 14 hours, as well as an overnight in Toronto, costs of hotel and additional meals (182.69 + 27.11 + 8.22 cdn) incured.Overall
- canceled flight, next required overnight layover
- Montego Bay-Kelowna
- Economy
- Loss: β¬182.69
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Oct 31, 2025Los Angeles-Calgary
Economy
my least favorite experience
we booked our trip in march 2025, allotting ourselves over 2 hours time in LAX coming home to go through customs and immigration to make it to our connecting flight to Calgary. somewhere between march and our trip in October our flight changed from 12:55 take off to 12:15 take off. we left to LAX with a 15 minute flight delay from Papeete. when Finally getting through customs in LAX our flight was taking off. so we were redirected to the west jet kiosk, those are not open until 3 hours before a flight now so we called WestJet. explained we were never notified about the time changes. Blame was placed on air Tahiti for their delay in taking off and Avion for booking through them and them not notifying us. I've travelled with points a lot and west jet always made the emails after booking, not avion. long story short it cost us $2800.00 Canadian dollars to get home.Overall
- the blame game
- we got home
- Los Angeles-Calgary
- Economy
- Loss: β¬2800
- Desired solution
Trisheekeshan T
Verified | Oct 30, 2025Dublin-Toronto
Economy
No reason given
I reside in Cork and travelled over four hours by bus to reach Dublin Airport for my scheduled departure. Unfortunately, just ten minutes before arriving at the airport, I received a notification that my flight had been cancelled. This was extremely distressing, as I had already completed a long journey to reach the airport. Upon arrival, we were required to wait in line for several hours to obtain information from airline staff. Eventually, we were informed that we would be rebooked on a flight departing the following day. However, when we returned to the airport the next morning, we were told that there were no available seats on the WestJet flight as promised. After considerable effort and repeated requests, we were finally rebooked on an Aer Lingus flight, which allowed us to reach our final destination on 12 September 2024 β a full day later than planned. Throughout this ordeal, the airline failed to provide adequate care or assistance. No refreshments or meaningful communication were offered during the disruption. We were offered a hotel. This incident caused significant inconvenience and personal loss. I was without my laptop charger, which I had planned to purchase upon arrival in Canada, leaving me unable to work effectively during the delay. More importantly, I missed valuable family gatherings and events due to the postponed arrival. The experience was both financially and emotionally taxing. Given the substantial delay, lack of proper assistance, and clear failure to fulfill the airlineβs obligations under EU Regulation 261/2004, I am requesting appropriate compensation for the disruption and inconvenience experienced.- Dublin-Toronto
- Economy
Simon P
Verified | Oct 30, 2025Calgary-Toronto
Economy
Disrespectful Gate Experience, Request for Refund and Review of Staff Conduct
Dear WestJet Customer Relations, I am writing to formally request a refund of the $100 CAD I was charged at the gate in Calgary for my carry-on item on Flight WS620 (Calgary to Toronto, 12:15 AM). When I checked in at the airport counter earlier that night, I was not asked to pay any additional fees, and my boarding pass (attached) was issued without issue. However, at the gate, the staff insisted that I pay $100 to check my bag even though it was a backpack and clearly qualifies as a personal item. I felt pressured and unfairly treated, as I was not given any reasonable explanation. To make matters worse, the staff at Gate D81 were extremely rude, not only toward me but also toward other passengers. I even witnessed an older woman traveling alone being questioned and charged extra for her luggage β she looked confused and anxious, and the staff showed no empathy at all. It was upsetting to watch. Once onboard, a member of the cabin crew told me that several passengers had already complained about the same gate staff that night. The flight attendants themselves were kind and professional, but the ground team at Gate D81 displayed behavior that was inconsistent, disrespectful, and completely unjustified. It wasnβt about enforcing rules it felt like an abuse of power and a lack of humanity. I have already shared my experience publicly on social media, but all I really want now is fairness: a refund of the $100 I was charged at the gate. Please review the attached boarding pass and transaction details. I hope this can be resolved quickly and fairly so I can move on from this experience. Sincerely, Simon Peralta RojasOverall
- The gate staff at Calgary (Gate D81) were extremely rude and unfair. I was forced to pay $100 to check my backpack, even though it was a personal item and I had already checked in without any issue. They showed no empathy, not just to me but also to other
- Calgary-Toronto
- Economy
- Loss: β¬99
- Desired solution
Anonymous member
Verified | Oct 24, 2025Montreal-Cunagua
Economy
Unjustified charges for our luggage
On your website it never mentioned that we had to pay for check in luggage and you guys charged us at the airport and I flew over 100 flights including Sunwing and I never paid for my first check in luggageOverall
- Had to pay for luggage
- Montreal-Cunagua
- Economy
- Loss: β¬330
- Desired solution
Refund
Richard H
Verified | Oct 19, 2025Vancouver-Manila
Economy
Lost luggage and terrible support staff in Vancouver.
Our luggage was lost between Vancouver and Manila. It took us several days and six hours by car to get our luggage back from Davao Airport in Bicol. Also, I am 64 years old who had a massive CVA and have also heart failure. I needed assistance. There was no assistance staff between gates from Vancouver to Manila, so I had to limp for over a half-hour between gates. I was very tired and angry in the end. The assistance service was, well, non-existant. I had to fend for myself.Overall
- Loss of luggage
- Vancouver-Manila
- Economy
- Loss: β¬500
- Desired solution
Sue O
Verified | Oct 17, 2025Ottawa-Calgary
Premium economy
accessibility needs not meet
Wheel chairs were ordered for flight WS617, reservation code EAKKBM. Arrive at checkout and there were wheelchairs, however, no porters to push them. We had to walk. We both are mobility restricted and both have heart conditions that cause shortness of breath. This is an accessibility issue.Overall
- no wheelchairs available. restricted mobility and heart conditions
- Ottawa-Calgary
- Premium economy
- Desired solution
Other
Colin J
Verified | Oct 17, 2025Grande Prairie-London
Economy
Terrible Customer Service!!!
I was told by Westjet customer services that i could pick up my flight in Calgary as i did two years ago. When i got down to the check in i was told i could not board as i had not taken my previous flight, yet last time i flew to England i turned up to the check in at Calgary airport and there was no problem with me flying. There will be my conversation with your customer service which confirms one of your customer representatives confirms that i can board my flight at Calgary, i also have this recorded as i do not trust anyone. I had to pay for a hotel as well as travel back to Grimshaw in northern Alberta which took 9 hours. I was absolutely devastated as my Granddaughter did not know i was coming as it was a suprise for her, thanks Westjet for ruining my holiday with my family!!!Overall
- Poor communication
- Grande Prairie-London
- Economy
- Loss: β¬1150
- Desired solution
Refund
Expenses reimbursement
Amanda C
Verified | Oct 15, 2025Amsterdam-Halifax
Economy
Problems at airport
We arrived at the airport in Amsterdam at 11:30am local time. We found out our flight is cancelled at 12:55, after we were through security, customs and waiting at the gate, this was 25 before we were suppose to board. We did not hear anything from WestJet and couldnβt talk to anyone in person at the airport as Westjet directed us elsewhere. We called the airline ourselves. Much after that we received an email about our flight cancellation and next steps. They rebooked us on a flight out 24 hours later. This cost us a hotel room and additional meals that were not planned for. I missed a days work which cost myself a vacation day and cost my partner an entires day pay for Oct 14th. I will be in contact with the airline but I have not yet.- Amsterdam-Halifax
- Economy
Margaret P
Verified | Oct 7, 2025Calgary-Dublin
Economy
Flight cancelled and return delayed
We were checked in and waiting at the scheduled gate, my friend got an email with change of gate, which staff at gate were unaware of. While waiting for a wheelchair for my husband we were told flight had been cancelled due to unscheduled maintenance. We were then taken to guest services where we were told we had to wait 5 hrs to fly from Calgary at 1am to go to Toronto. Then leave Toronto at 10am to fly to Dublin where we would arrive at 9.50pm (11hrs late). It was difficult with all the delays and my husband was quite uncomfortable and disorientated with the whole journey.- Calgary-Dublin
- Economy
Anonymous member
Verified | Sep 20, 2025Varadero-Toronto
Economy
Missing phone and two perfumes
My phone and two perfumes were stolen from my checked in luggage. I packed two perfumes in the checked in bag and a phone with red case which ended up missing. This is very disappointing and frustrating.Overall
- My phone and two perfumes were stolen from my checked in luggage
- Varadero-Toronto
- Economy
- Desired solution
Other
Cynthia P
Verified | Sep 17, 2025Premium economy
Horrific customer service and not responding to communication via registered letter sent over 2 months ago,
I sent a registered letter outlining our horrible experience to the Calgary main office on July 3, 2025. This included copies of the relevant documents requesting a full refund in $Cdn. Our flight was cancelled from Calgary to London, Heathrow just as we were supposed to board. After waiting hours at the airport for rebooking (during the Calgary Stampede time), there were no flights until 6 am the next day, no available hotel accommodations, rerouting through Denver rather than non-stop to London. In addition, we had paid for Premium Economy seats on British Airways and less than 24 hours prior to departure we were suddenly switched to West Jet into economy seats. In addition to the costs of the premium economy flights, we are also out of pocket for hotels in Europe as we cancelled after their required cancellation date. WestJet has had over 2 months to address my original complaints outlined in the registered letter sent to the Calgary office. We have heard nothing!!Overall
- Flight from Calgary to London cancelled at the last minute, late in the evening with no hotels available, rebooked flight 6 am the next day flying to Denver first and then Heathrow. Booked premium economy seats but not given these.
- Premium economy
- Loss: β¬9468
- Desired solution
Refund
James Y
Verified | Sep 12, 2025Fort Lauderdale-Toronto
Economy
poor agent customer service attitude
Check in desk Fort Lauder YGOMWE at assistend checkin lane Sept 11 2025 . Agent customer service skill dont exist. Treated us like an inconvience Just the look on his face could tell he not happy person .Ask where we to go after he took our bags .Down there pointed and looked away. Didnt precheck us so not able use Nexus or go back in line!!! Guess what on boarding same guy same attiutude Called out 4 names Approach him wife in wheel chair I appriache said you called our name No eye contact or conversation. Just pointed GOOVER THERE!! Never had such poor customer relations from West Jet staff always been positive until now. If this guy not like to deal with customer go get a different job .Im not going to say what the reason for this poor treatment .Overall
- poor customer service on checkin and boarding
- Fort Lauderdale-Toronto
- Economy
- Desired solution
Other
Anonymous member
Verified | Aug 29, 2025Los Angeles-Calgary
Economy
Neglecting service passenger with disability
I asked for wheelchair assistance because of my foot injury, but despite notification and approval in advance, I still failed to receive it. Hence, I have to walk all the way to customs and the connecting flight gate.Overall
- not cared for passenger well being and dignity
- Los Angeles-Calgary
- Economy
- Desired solution
Other
Alice W
Verified | Aug 17, 2025Kamloops-Edmonton
Economy
Everything else is fine but the Price Gouging
Its 21$ to change seats for a economy ticket. 21$! To have a seat next to a loved one on top of tickets and luggage. That is more then a lot of peoples hourly pay. I have to pay 21$ for a small change for a ticket i already bought. I get an exstra charge but why so pricy just to change a seat?Overall
- Its 21$ to change seats for a Economy. 21$! To have a seat next to a loved one on top of tickets and luggage. That is more then a lot of peoples hourly pay. I have to pay 21$ more to get a seat that I already have a ticket for. I get an exstra charge but
- Easy online access
- Kamloops-Edmonton
- Economy
- Desired solution
Other - I just want westjet to seriously consider finance aspect of seating.
Anonymous member
Verified | Aug 8, 2025Economy
Didnβt get the seats I paid for
I had paid to seat together with my wife and kids but when we got our boarding passes they assigned us different seats. I asked the front desk but they told me they couldnβt do it and to just ask for a refund.- Economy
Nicole M
Verified | Aug 6, 2025Economy
Distance from arrival to baggage
I could believe how far the distance was from where we landed to the baggage area. I had to stop twice to get my breath, also finally found a ride just before the doors. There was no forewarn about how far we had to walk. Myself and a couple of other elderly people had a hard time. You could at least have some transportation for people with breathing problems, mobile problems, etc. we were delayed leaving (no problem, it happens) however I was very disappointed and it took me awhile to get better.- Economy
- Desired solution
Other
Dawn W
Verified | Aug 5, 2025Economy
flight #WS1610 Left Calgary 90 min late.
They said we were waiting for passengers. Our attendant said there were several people on this flight going to St. Louis on WS8327 so we would be fine. They would hold it. I arrived at the gate at 1:14p.m and the flight was gone. Delta's help center was very rude. They said "that's the problem when you book with Westjet. We can't help you. I booked a southwest flight #901, so I could get home. I would like to be refunded for flight WS8327 and my seat reservation. We called Westjet, they said to call Delta, we called Delta, they said to call Westjet.- Economy
- Desired solution
Refund
Lynne M
Verified | Jul 30, 2025Economy
Up charge on a ticket
I booked my flght on July 22 2025, and my credit cards was charged, 1248.02 ,,when I realized I did not have my ticket I called on July 27 2025 and the agent said as I had not replied in a timely manner, they would have to reissue the ticket for a fee of $552.84. Meanwhile, if my reservation was not confirmed, why did they not credit my account of the 1248.02. However, I had no choice but to pay the 552.84 to reissue the ticket for the same seat I had originally. I was sent an email confirming my flights both going and returning and that was all I thought would be needed. I have spoken to others who have flown with West Jet and this confirming in a "timley manner" was never asked of them, I would like my money $552.84 returned to my credit cards. Please reply to jaqtc@yahoo.ca , Lynne MacDonell, about the refund, thank you- Economy
- Desired solution
Refund
Jacqueline M
Verified | Jul 28, 2025Economy
Up charge on a ticket
I booked my ticket on 07 22 2025, and my credit card was charged for this return flight. $1248.02. then on 07 27 2025 I realized I had not received my tickets, only a confirmation and an itinerary. So I called and when I did I was informed that I did not confirm my reservation in a timely manner so the seat was lost. Then the agent said I could rebook for a fee of $552.84 for the same seat. As I had no other choice, I paid the fee, and am now travelling tomorrow. In talking with a person who flys with you often said she had never had to do this ... I would like my upcharge fee returned. Thank you- Economy
- Desired solution
Expenses reimbursement
Andre B
Verified | Jul 26, 2025Rome-Victoria
Economy
Problems at airport
FCO to YYC flight was delayed by nearly 2 hours as specified by the captain due to a 'language barrier" issue with the ground crew. Sat on the tarmac in 35Β°C heat with no air conditioning the entire time. Missed my connection from YYC to YYJ as a result.- Rome-Victoria
- Economy
Vicenta B
Verified | Jul 25, 2025Economy
Reached Keflavik and was denied entrance to country
At the west jet counter in Calgary I was told all I needed was my PR to enter and that there would be no problem. So I was allowed to board the plan. Up on arriving in Keflavik I was told that i Need a visa and was denied entry and was sent back to Calgary. If I was not allowed entry why was I not told this in Calgary. I spent over $1200 on the ticket the lady in Iceland told me that it was Calgary's fault and should never been allowed to board the plane. Now I have wasted my money which is hard to save. I want a refund or credit. There was 15 others in the same situation has me.- Economy
- Desired solution
Nikolaos S
Verified | Jul 4, 2025London-Calgary
Economy
No reason given
I called the airline, they provided alternative flights on the next day that couldn't work. I had to purchase last minute another flight much more expensive (one-way) 2194.50 USD.- London-Calgary
- Economy
Gordon R
Verified | Jul 1, 2025Economy
Dog on plane (was a pet not a service dog)
Complaint/major concern July 1, 2025 I was on flight WS 690 Vancouver to Saskatoon June 30 2025 2:00pm β 5:03pm in seat 10F. Question #1 = WHY do you let dogs (pets) onto plane in the passenger area (it was not a service dog)????. This dog was with family I believe in seats 12 ABC. This dog right from the first would whine ,, the whine was quite loud and had a sound worse than fingernails on chalk board. This whining kept up on and off for the first 20 minutes and then again periodically would start up again during the complete flight. You could see the looks on peoples faces every time it happened. Even your attendants were waiting for someone to lash out. I talked to some people as we were waiting for our luggage at the end and they were not happy, one lady said she had to turn her hearing aids off as it was just TOO MUCH. I was on your plane on my way home after a 20 day tour & Cruise and this was by far the worst thing that happened and was totally avoidable and should not have been allowed.
- Economy
- Desired solution
Other
J T
Verified | Jul 1, 2025Economy
Connecting flight gate was kilometers away
Land at gate A12 in Calgary and told to hurry up to get to to gate D70. With an 18 month old child, 2 carry ons and 2 personal items this was no easy task. No help was offered, just Hurry up the other plane is waiting to depart. Why is it all the Air Canada planes are together? Same went for every other air line except West Jet. 1000$ a person and Iβm getting told to Hurry up? I donβt recommend West Jet to anyone.- Economy
- Desired solution
Other
Lorna E K
Verified | Jun 29, 2025Economy
I left my I phone in a green leather case on seat 3A
I was connecting on flight WS24 to London and did not have enough time to retrieve the phone before departure. I reported it to the gate rep.- Economy
Lyndadyan C
Verified | Jun 26, 2025Economy
I pai for Premium on flight 622 Calgary to Ottawa on 23 Jun
YJX AFG You changed the gate from D71 to D81. Because you also changed the plane to a 737-800/8 with extra seats jammed in to hold more passengers in a 3-by-3 configuration. You did not serve a meal, only water and pretzels. Your cabin crew led by "Janice" shouted at passengers when boarding and placing luggage because of the tight space inside your replacement plane. They then made stupid jokes on landing in Ottawa. They need to shut up and try to be pleasant. I want a refund to my credit card (not a useless voucher) for your dismissal of my Premium reservation so WestJunk could cram more passengers into a replacement cattle car to hold more passengers and make more money. I have not flown you for some time and now I know why.- Economy
- Desired solution
Expenses reimbursement
Christopher O
Verified | Jun 23, 2025Edmonton-Marseille
Economy
Successful claim
Influence by other flights
BA94 flight from Montreal to London was delayed on July 23, 2024 from an inbound flight. This cause us to miss our connection from London to Marseille. We were supposed to arrive in Marseille on July 24,2024 at 14:35. We ended up staying overnight in London and caught flight BA366 the next day on July 25,2025 and arrived in Marseille in the morning of July 25,2025.- Edmonton-Marseille
- Economy
- Successful claim
Chui L
Verified | Jun 23, 2025Edmonton-Marseille
Economy
Successful claim
Influence by other flights
BA94 (Montreal to London) on July 23, 2024 was delayed due to an inbound flight. This cause us to miss our connecting flight BA336 (London to Marseille) on July 24, 2024, which was supposed to arrive at 14:35. We were subsequently booked by British Airways for flight BA366 (London to Marseille) the next day, arrived in the morning of July 25, 2024. We did incurred expenses due to the delay and recovered all expenses from our own travel insurance. Therefore, I indicated "No" to the previous question on whether I incurred expenses as I don't want to duplicate reimbursement on the expenses incurred.- Edmonton-Marseille
- Economy
- Successful claim
Paul G
Verified | Jun 14, 2025Economy
Paid for assistance for departure and return!
Departure was ok but wife didn't get much assistance to either Calgary or Kamloops!!!!! Return to Hamilton was disgraceful,assistance from Kamloops and Calgary I was last to get on the plane and flight attendant told me to sit in wrong seat,later on another flight attendant took me to my correct seat! Wheel chair assistance from Kamloops to gate at Calgary was very rude and harsh! Arrival at Hamilton was a horror story!!!!!!- Economy
Marie S
Verified | Jun 10, 2025Economy
West Jet checked me in to a flight that didn't exist.
West jet agent checked me in May 23rd for a flight on the 24th that had already canceled. He never notified me that the flight had cancelled May 4th. The new flight was not going until 7am May 25th which was over 24 hours in advance. We (my 91 year old mother) and I had to return to her home via Uber and return early the next day. We lost a day in our already short vacation. Much stress.- Economy
- Desired solution
Patrick T
Verified | Jun 2, 2025Economy
Charged for excess baggage
I prepaid baggage fees several months ago when I booked vacation. However, I mistakenly paid the fees again forty-eight hours prior to my flight. Upon my error I promptly contacted customer service to report the mistake, but they declined to the $94.- Economy
- Desired solution
Refund
Patrick T
Verified | Jun 2, 2025Economy
Charged for baggage that I didn't have!
I prepaid baggage fees months ago when I booked my vacation. I mistakenly prepaid baggage fees again FORTY EIGHT HOURS before my flight! !- Economy
- Desired solution
Refund
John R
Verified | May 31, 2025Economy
People on board were rude and speaking very loud.
Two people sitting directly behind me laughed and spoke extremely loudly for the entire 4 hour flight. Even when the flight crew turned down the lights for everyone to sit quietly or sleep these two people did not shut up. I mentioned the situation twice to the flight attendant and all she did was provide a napkin to plug my ears. Very disappointed in the flight crew"s lack of concern and not willing to say something the the two people who were causing the disruption. This was a very late night flight. The two people were obviously ignorant and did not know how to act on a flight, BUT the bigger issue is the lack of action on the part of the flight crew. Westjet you have lost my business,- Economy
- Desired solution
Other
Ronald G
Verified | May 24, 2025Economy
seating arrangements reserved in advance not supplied
I paid in advance for premium seating on WS2543 from Cozumel to Toronto and was subjected to regular seats, no charging ability, cold meals an a constant stream of economy passengers lined up beside us to use the restroom. This situation ruined the celebration of our 58th Anniversary- Economy
Rochelle C
Verified | May 20, 2025Economy
Calgary - denied boarding due to pet carrrier
This is the FOURTH TIME I have submitted this complaint without a reply from Westjet. I have travelled with my small Havanese dog as an under-the-seat companion on over 10 Westjet flights over the past 6 years. My dog is 16-17 pounds, and stands 9" high. She travels in an airline- approved under-the-seat carrier each time. My dog can stand and has always traveled safely and in comfort. On June 7th, 2024, when I arrived at check-in at the Calgary airport, I was refused boarding and was told that I had to buy a larger pet carrier and to check my pet into the cargo hold or I and my husband would be denied boarding. My pet was weighed and measured, and she complies with the posted regulations for her to travel in the approved carrier that she has always traveled in with me as my companion. The only carrier I was able to buy cost $314.00. My dog was traumatized and ill by having to travel in the cargo carrier. On return from Halifax to Calgary on June 14, 2024 my dog was accepted in her usual under-the-seat carrier, and it was stated that there was no reason why I had to buy a larger carrier and ship my dog in the cargo hold in Calgary on June 7th., 2024. My dog again was traumatized and sick on the return flight in the larger carrier as I had to return her to Calgary the same way. I objected to the denial to allow me to travel with my dog in the under-the-seat carrier that she has travelled in for over 6 years at the check-in counter in Calgary on June 7th. I was told that restrictions had changed and that I had to check with travel regulations for and update by a "supervisor" in Calgary. I checked the travel regulations and could find no changes or restrictions that would not allow my pet to travel in the under-the-seat carrier as she complied with every criteria. I submitted my complaint and a request for reimbursement of the unnecessary pet carrier in the amount of $314.00 in July 2024. I have called Westjet 3 times and have submitted two other complaints. I was told on my last phone call that "my complaint went to the wrong department". I resubmitted my complaint again, and after hearing no reply, I resubmitted the complaint again on November 2, 2024. I have had NO REPLY to any one of my communications or phone calls. On my last phone call on July 23, 2024, I was told that my complaint "was being processed". Since that date, and since my further communications, I have had no reply or response of any kind. I have been a frequent traveller with Westjet for many years. I have never had such poor service or lack of response. I want a reply upon receipt of this message. s- Economy
- Desired solution
Refund
Mike G
Verified | May 1, 2025Economy
Ultra low fair cannot have a carry on
It's weird/borderline discriminative to let ultra low fair have the option to check a bag for a fee, allow a personal item, but not allow a carry on for a fee. After packing I realized the personal item was slightly too large by a couple centimetres. I was hoping to keep my bag on me but my only option is to check the bag. That means I'll have to bring a second bag to bring things onto the plane and a second small bag to be checked. The other option is to upgrade seat for twice the amount of a checked bag fee. What a scam!- Economy
Sharon C
Verified | Apr 30, 2025Economy
We paid for an upgraded seat but was not provided
We were told would receive refund both through email and then at the gate, and we didnβt need to do anything. Would be automatic. None received. Have called twice no refund. Last told that we bought upgrade on a flight that didnβt have those seats available so our fault and we are out our $400+. Res code CRBQUO. Told to file here first before going to CTA. Sharon and George Carleton.- Economy
- Loss: β¬452
Gayle P
Verified | Apr 10, 2025Economy
Westjet changed to Swoop
Westjet plane was changed to Swoop. I paid extra for extra leg room plus Priority Plus which was received neither. For both Tom and Gayle Preston.- Economy
- Desired solution
Expenses reimbursement
Deborah O
Verified | Apr 8, 2025Economy
Lost a day of my vacation/inconvenienced
My Flight (WS3542) Kelowna, BC > Calgary was late leaving and I missed my connection flight WS1866 (Calgary to Hawaii (March 20th). I had to wait in Calgary, waiting for a connection flight finally to Vancouver (WS127). (where I had to stay in a hotel for the night and then fly out of Vancouver (WS1862) > Hawaii on March 21st. I was suppose to be in Hawaii for 7 days, but with the delay, I lost one day of my vacation. Also, when I finally arrived in Hawaii my luggage was no where to be found (lost). I proceeded to call WestJet to see if my luggage was found. Finally on the 4th day, March 24th, living with no luggage for 4 days, I called again and insisted that my luggage be found as I was leaving back to Canada in 2 day's time. I was told that my luggage was at the Honolulu airport. Why was I not contacted about this?? I only had 6 days to holiday (losing 1-day due to delay in arrival to Hawaii and furthermore no luggage for 4 days and I was going home in 2 days. This was just not acceptable. Finally, after much persistence with WestJet on March 24th, I finally received my luggage late that evening, delivered to the Hawaiian Princess (where I was staying). My experience was very stressful, plus I lost one day of my holidays and my luggage was lost for 4 days. No one contacted me to let me know that my luggage was at Honolulu airport . It was only because I kept calling WestJet inquiring about my luggage that I finally found out that it was at Honolulu Airport. Communication here to the customer would have been key! I received no update prior to March 24th from WestJet regarding my luggage at all.- Economy
- Desired solution
Lynn H
Verified | Mar 17, 2025Economy
Not a specific airport. Issue is with airline itself.
I have an ongoing issue regarding my travel bank. WestJet has made it so difficult to use that I'm concerned it will expire before coming up with a resolution, meaning WestJet is basically robbing me of over $1,100.00. When looking for another solution to the problem I was told there would be fees applied and that WestJet isn't willing to continue to explore options. The agent I spoke with today (March 17, 2025) told me that I needed to accept these unsatisfactory conditions or she would have to terminate the call.- Economy
- Loss: β¬1120
- Desired solution
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