IB 519 Vuelo Retrasado o Cancelado: Reclamación de Compensación y Reembolso

Salíamos de coruña a las 9.20 y nos desviaron el vuelo a Santiago, salió a las 11.00 y teníamos vuelo conexión en Madrid a las 11.50 destino ibiza, por lo que lo perdimos y nos lo cambiaron a uno que sale a las 15.50 llegando a ibiza a las 17.00 cuando llegábamos a la 13.00. No he podido ir a trabajar y además me descuentan el día de salario.

On September 17, 2022, my son Alex had a flight back to the United States from Coruña with a connection in Madrid to return to his country (USA); the flight was purchased from American Airlines (AA8569 and AA 8835). This young American citizen with special needs forgot his passport on the plane; Iberia employees did not help him pick him up, they told him that they did not speak English and forced him to file a complaint for a passport that was not lost, as a result he lost his connecting flight, they forced him to pay a supplement to give him a new ticket which was later returned and they refused to speak to him in English, which is the language he knows. As a consequence, he got lost at the Barajas airport. Carmen, a customer service employee, hung up the phone on the family that was calling from the US asking for help, the next day after going through a desperate situation; An Iberia employee who refused to pick up my son's phone and speak to me in Spanish agreed to do so and was able to hand him over to a security guard, finally putting him on a flight to the US. American Airlines did not want to take responsibility in the matter arguing that Iberia was responsible, but the ticket had been purchased from them and AA used Iberia for the flight without giving us a choice, when the ticket is purchased in the option for "passenger with special needs". We asked Iberia for help before the trip and the agent asked me what was autism and age; She told me that they did not have help for adults with his condition and that when he arrived he should go to the Iberia desk and ask for help in English, which turned out to be false; on the Iberia page there is no choice and the link to fill out the application requesting help leads to a "bad gateway" My son was in serious danger and received no help from any of the airlines involved in the incident, which, due to the family's claims, have not taken any action to alleviate the consequences or compensate this passenger. This is undoubtedly a flagrant violation of the federal ADA laws that Iberia operating in the USA is obliged to comply with; AA has also violated the law by allowing and not supervising that the airlines they use comply with the laws in force in my country. I hope that the strongest measures are taken against these violations that literally endanger the lives of passengers in the same condition as my son.

Debido al retraso del primer vuelo (LCG-MAD) perdemos la conexión. Hice la reserva para dos personas. Nos dan opción de ir en un vuelo de las 4 pero no hay sitio para los dos, en principio le dan plaza a mi acompañante y a mí no pero, en la misma puerta de embarque y tras explicar la situación, lo marcan como overbooked (tengo el papel). El viaje pierde razón de ser porque teníamos que estar en Viena el viernes. En atención al cliente me entregan un papel conforme se me devolverá el importe íntegro de los vuelos del viaje. Tengo todos los papeles que me dieron. Además del dinero de los vuelos espero una compensación por la pérdida de la reserva del hotel de Viena. La compañía no nos pagó hotel ni transporte, rechazamos un vuelo de vuelta a Coruña para volvernos en tren (ya que pasamos 8h en el aeropuerto para reclamar). Tras reclamar a Iberia me contestan: En su caso nuestras intervenciones se vieron limitadas por circunstancias ajenas. Lo cual no se corresponde con lo que me dijeron en el aeropuerto.

Por el retraso perdí mi conexión y en lugar de llegar al destino final a las 14.30h llegué a las 23h, es decir un retraso total de más de 8h