Försenad & inställt flyg med Ryanair: Din guide till ersättning och återbetalning

We flew out of Krakow Airport at 14.10, upon arrival to Dublin we circled in the air for one hour, then we’re informed we would be diverting to Edinburgh where after landing we were left on the runway for 2 hours. We were then advised to get off the plane and ground staff would meet us in the airport. No ground staff met us. Eventually we were informed that hotel rooms were being booked for us, no further information came forward. We were then told that we should book our own hotel rooms after 4 hours sitting on the floor of the airport. The flight to Dublin was rescheduled for 6am the next morning with no notification for us, and this flight did not take off out of Edinburgh till 12pm the next day. We booked our own hotel rooms, and new flights home due to the uncertainty.

On the given date, I reached the airport at approximately 14:00 to be on flight number FR6014 towards Sofia at 16:35. Upon arrival, the “Departure” electronic board showed that my flight was delayed for 18:45. My ticket included a 20kg check-in luggage, which I proceeded to register at the self-check-in desks at around 14:30. A reoccurring error displayed “Passenger not found” after which I turned to one of your employees near the self-check-in area. The man assisted by asking for the destination and time of my flight and explained that when there is a flight delay, the system opens with a delay as well, so his recommendation to me was to wait. Despite that, I tried two more times to discover the same issue. At around 16:30, approximately when I was supposed to be in the plane, I decided to inspect what is happening with the staff again. Even with the delay, the system should have been open at that time. I reached out to the only working check-in desk with an employee behind, asking why my boarding pass was unfindable by the airport’s system. The woman there looked up my flight to notify me that the luggage check-in had been closed and it was according to schedule despite the flight delay. I would like to highlight that this information is the exact opposite of what I had been told earlier. Thanks to this, even though I was at the airport on time, the staff were unable to take my luggage. The only two options the woman at the desk gave me were fly tomorrow or fly without my luggage. Even though setting off without one’s stuff is unthinkable that was what I was suggested. My demand for more options was ignored, after which I went to the main service desk on the left of the boarding pass gates where I was met with even worse service. The woman there did not try to understand the situation, ignoring the fact that I was misled by their staff and kept repeating, “it is not our fault”. She even started pressuring me aggressively to choose between flying without my luggage or tomorrow, repeating that there are no other solutions to this issue. When I inquired to speak to someone of higher position, she denied, explaining she had already made a call, using the phrase “a no is a no”.

Ryanair over booked our flight. Resulting in them putting us in a hotel for the night and a total of about an 11 hour delay

I was stranded at dublin airport until the next day due to all the hotels being full from prior cancelled flight where passengers from other airlines were given good notice. This delay in info coukd have been avoided by ryanair. Prior to not taking off we also were in taxi for roughly 2-3 hours. I had a meal from mc donalds in expense that evening also as no food or drinks were provided in compensation

Email said reverse rotation resulting in crew change

Back in 2020 I purchased some flight tickets from Ryanair and the flights were cancelled due to COVID-related measures. I opted for the money refund (instead of the vouchers), but I had purchased the tickets using an intermediary platform (GotoGate), so I needed to fill up specific forms in the Ryanair website). Ryanair said they would refund me in a few weeks time, but the money never came. I then decided to fill the forms again, but a message appeared saying those cases were already solved (don't recall the exact phrasing), and of course it is virtually impossible to contact Ryanair. So I decided to start a process with Flightright, but that did not lead anywhere. After months of waiting and vague updates they finally contacted me to say that the company agreed to refund me and that I should contact Flightright upon receiving the money so they could charge their legal fees. Surprise, surprise, the money never came, and it seems very odd to me that Ryanair did not have to issue an invoice to Flighright and myself confirming the payment was indeed made. Eventually Flighright said Ryanair refused to pay and that they could not do anything else for me.

We are living in Hungary. We travelled to Stockholm on 23 August by Ryanair. And we would like to travel from Stockholm to Budapest on 29 August. ARN – BUD FR7603 We had flight tickets, Booking ref XXXERT. Our departure was planed at 18.30 on 29 August. We got the first SMS about the cancellation at 13:52. After the first shock we try to book to another Ryanair flight (on 30 August) to Budapest. Itt was fully booked. We searched another Ryanair flight, we found one possibilities on 3 Sept. Other Hungarian passengers said that they got the same information. Unfortunately we couldn’t stay in Stockholm 5 more days. So we tried to book another flight to Budapest. It wasn’t successfull, all flights were fully booked on Thuesday. At 15.35 we went to Arlanda Airport with Flixbus, which was booked to catch our origin flight. At 15.58 we got the next SMS about the cancellation. The colleauge of the Ryanair didn’t know anything about the situation and the solution at the airport. We went to the Aviator Office. They redirect to us to the Lufthansa Office. And the Flight Agent helped us to book a flight. So we had to stay one more night in Stockholm. We booked a hotel near to the airport. We flown to Vienna on 30 August at 6.30. Then we travelled to Budapest by Flixbus.

The flight was delayed by more than four hours. We missed the next flight from Sofia to our destination. We had to find a new flight for the next day. We had to pay extra money for the flight from Sofia, food in Sofia and accommodation. We did not arrive on time and missed the next flight from Sofia to Berlin. Compensation for the flight delay is due to us as much as possible, since the airline was at fault.

Believe we were delayed as a knock on effect of other flights but weather was also mentioned. We were not told of the delay for hours and then kept on the plane without aircon. Should have landed 9:45pm but didnt arrive until after midnight

Flight was cancelledon the day of the ATC issues in the UK on August 28th. By the time our fllght was cancelled, the ATC issue was no longer an issue, therefore they could have chosen to organise a flight asap. The next direct flight from anywhere in Germany to Edinburgh with ryanair that wasn't fully booked was on August 31st. We needed to be in edinburgh asap for our engagement party, and had no options with ryanair. We therefore spent 50 Euros each on the train to Cologne, 40 euros on a taxi to the airport, 120 euros for a hotel and then 300 euros each for the flights with eurowings and want ryanair to reimburse this.

No information provided by Ryanair. Originally told the flight was only delayed then informed that flight was cancelled with Ryanair offering no alternative flights till the 3/9/23, so I booked an alternative flight which for the following day (28/8/23) from another airline provider (Easyjet) for €350 booking refernece XXYUIO only to be informed 20 minutes later by text message the original flight was to go ahead. On arrival back into airport, little information was offered, with some passengers being turned away. Eventually got into the boarding area, with still no information provided on the boarding screens. Eventual departure time communicated was 17.50. Original departure time was 11.50.

Flight FR183 was supposed to deliver us to Vienna International Airport at 18:20 local time, where we were to board another flight (flight TP1273) which flies for Lisbon (est. arrival was 22:35 local time). Instead, the first flight was delayed (boarding started at 19:10 local time) and so we missed the opportunity to change planes, hence ruined our trip.

On August 24th Flight was delayed 2.5 hours leaving Shannon and then diverted to Katowice so had to be driven by bus to Krakow. Arrived approx 5am in Krakow. Was advised of delay 1 hour before scheduled boarding time and advised of being diverted to Katowice while in air. Also had special assistance requested for arrival in Krakow which did not come to meet me in Katowice.

4 PASSENGERS TWO ADULTS - ONE BABY - ONE CHILD AGED 6 WAS TOLD 16:40 FLIGHT CANCELLED - QUEUED TO GET DIFFERENT FLIGHT - -THEN TOLD FLIGHT NOT CANCELLED - CHECKIN BAGGAGE - GO TO GATE - FLIGHT DELAY - 17.30 RYANAIR TEXT TO SAY FLIGHT CANCELLED - QUEUED FOR MANY HOURS WITH CHILD AND 6 MONTH BABY- GOT BOOKED ON ANOTHER FLIGHT - SLEEP ON AIRPORT FLOOR - CHECK IN LUGGAGE - 1105 FLIGHT DEPARTS 12 HOURS LATE AT 2315 TO DIFFERENT AIRPORT - STANSTEAD NOT BRISTOL (4 HOURS DRIVE) ARRIVED HOME 36 HOURS LATE. FATHER HAD TO DRIVE BRISTOL TO STANSTEAD TO COLLECT US TRAUMATIC IN AIRPORT WITH TINY BABY - QUEUE - SLEEPING ON FLOOR - RUN OUT OF NAPPIES

flight FR6394 left Barcelona approx 7.5 hours later than expected

Flight took off over an hour late then diverted to Verona. Eventually buses took us to Marco Polo Venice but got further delayed as airport appeared to be closed and very few taxi s available for the amount of people needing them.

FLIGHT WAS DELAYED A TOTAL OF 21 HOURS WITH NO OPTION OF ACCOMODATION OR FOOD AND NO DEFINITIVE TRAVEL TIME FRAME PROVIDED AT ANY POINT BY STAFF.

Air traffic control flight path processing issues over the UK meaning that flights had to be manually input which takes longer.

Once in Alghero airport they announced first a couple of hours delay which at some point around 1:30 (the original departure time was scheduled at 23:20) transformed in a “next day reschedule”. At The end we left alghero yesterday Night after Waiting 2.5 more hours stucked in the plane.

We were already at the airport, flight has been postponed and then cancelled at 01:00 AM.

Initially the flight was delayed over 2.5 hours due to strikes, and was then further delayed by an hour due to weather. And then it was further delayed by another hour due to ground crew not turning up.

We won’t arrive 34 hours after our original flight would arrive The original flight was to land on 29 August 13:30 but new flight will arrive at 23:00 It is also going to be a much more difficult journey as we have to get connecting flights The airline gave us no information about the cancellation it wasn’t until I went onto the app 3 hours before the flight departure that I saw it was cancelled They didn’t provide any information of why the flight was cancelled There was no email at all sent to us the only way to find out about the cancelled flight was the app (luckily we had) or else when arriving to the airport There was no service provided to us from the airline. Not a single member of staff could accommodate to us and help us resolve the issue - we had no one to speak to (no care) This was a big inconvenience to me as I had work scheduled tomorrow where I would have made €96 but am stuck in a different country and cannot work As well as this we also had to pay €250 for new flights that aren’t even direct We also had to book accommodation for €80 or else we would be stuck in the airport for over a day I missed my football training Our flight only arrives home at 11pm tomorrow night and I have to work the next day at 7am getting up at 5am- this is because I can’t miss another day of working as I would lose out on another 96€ The stress and anxiety this gave me is not explainable. It’s frustrating having to sort out another way home when we already had our flight booked - it is also confusing why certain airlines could still fly into Dublin but ours (Ryanair) could not. We had less than 3 hours notice of our cancelled flight only by checking the app - there possibly none as we got no email

Was UK air traffic control issue. Got a new flight more than 24 hours after however this now caused me stress as I live in Salamanca and had to rebook my train from Madrid and I may not make the train now as the latest train leaves forty minutes after arrival. If the new flight is late I will be stuck in Madrid overnight however my original flight worked well.I lost money as I am at a language school in Salamanca and I am missing an extra day at this point in time which could be more depending if the new flight arrives on time.

The flight got cancelled 1 minute before boarding prior to this it was delayed about 5 hours. We were advised not to book another flight and further insteuctions would be given. We got ushered into the streets outside the airport at 12am at night with no where to go. The staff treated us like actual cattle it was awful. We could not find a hotel to check into. We had to travel back to the centre of Brussels. We finally got a hotel, there was no flights the next day they were booked up. We had to wait 3 days to get a flight, we stayed in accommodation us to pay for more food and transport etc, and received a ridiculous refund which did not even make sense. Im worried now it’s coming up to a year of this on going battle and email exchanges. Me and my partner are owed £100s of pounds from them only to keep getting disregarded please can you help? :( So we arrived 3 days late The airline told us nothing just shoved us onto the streets (I’m not even joking this is what they literally did it was disgusting and unsafe) Absolutely no care by the airline I had to book a further two days off work and use my credit card to book accommodation and it was highly stressful and impacted my mental health. We had to travel from Brussels centre to the airport TWICE!! it’s not cheap either. We had to pay for our own food etc. I’m honestly feeling so emotional and angry that this happened to us. Told not to book another flight and said it wouldn’t be refunded, only to find that the flights for fully booked for two days!! Please can you help? Thank you

ATC failure. Flight cancelled friends drove us to Dublin so we could rebook onto a flight to Gatwick which arrived at 9pm. Have receipts for food

There was a power outage at London Stansted Airport on 20rh of August 2023. Check in was not possible. Ryanair Flight 029 to PMI left without the passenger who had to check in luggage. All systems seemed to be down staff left without giving info or assistance. I had to buy a new ticket from Gatwick Airport on the same day and had to take an UBER driver to get there.

Had a connecting bus, had to pay for taxis and trains, agents refused to move me to another flight as the delay wasn't sufficient

• Final arrival at Bristol airport was 01:00hrs 25/08/2023 • Ryanair informed us by text message at 17:32hrs 24/08/2023 stating Staff issues from Bristol airport was the contributing factors in our delay from Gran Canaria. • We were provided with a €4.00 voucher each (€12 total) • Our daughter & son-in-law we’re also inconvenienced waiting to collect us from airport. • We we’re due to fly from Gran Canaria (LPA) at 17:35hrs CET and arrive in Bristol Airport (BRS) 21:35hrs GMT.

Flight left Riga at 14.30 on time, developed technical fault. Return to Riga. Emergency landing. Left in a hot hall standing, hundreds of people old children cross, hot tired people with no information at all. One narvessen for food. No announcements. Finally vouchers but not enough to go round one girl serving in a shop. A passenger asked and was told a flight was coming from dublin and would take us home but was delayed. No announcements at all. Back through passport control and security onto a plane at 11 pm. Some people very frightened and traumatised. Arrived Dublin time 12 midnight not planned 15.40. Riga time 2 am. Next day of course. We had insurance but they have just turned us down. Flight disruption not recorded on aviation Herald. Recorded in local Riga newspaper.

Arrived at final destination at 19:40 which was 4 hours and 20 minutes delayed from our scheduled arrival time. The airline told us 15 minutes after boarding that we would be delayed due to thunderstorms in airspace but said it would be 45 minutes, every 30 minutes or so they would announce again that we would be delayed for a further 45 minutes. Water was given out if requested but no food was provided until in the air and the supply was limited.

Given only 4 euros per person for a drink, not one drink in the airport costs 4 euros. We have been given no information as to why we have been delayed for so long and we are very frustrated. Will not be flying with Ryanair again. We have been extremely stressed and nearly in tears. We have missed all options of transport at London stanstead because we have been delayed so late

Before I bought the ticket I checked all the visa requirements and to come to Krokaw for maroccan citizen airport transit visa is not required. When I came at the airport they just threw me out because of the law inception that the ryanair company itself does not know about. They did not let me to change the flight to direct one or to get clear answer why I can not go to the flight. My purpose of this travel was to go to the consulate of lithuanie in Ankara. So in the end i lost two flights and an important meeting.

They did not provide any reason. So, we did not know when we would fly, First, they changed the departure time from 00:05 to 03:35, then changed it again to 04:35. Also, they did not provide any food or pillows/blankets. They just gave us at the boarding a paper (in the Italian language) telling us about our rights to complain.