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Delta Air Lines Reviews and Ratings

Read 149,344 verified passenger reviews to find out if Delta Air Lines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly, attentive staff
Comfortable seating
Efficient problem solving
User-friendly mobile app

Cons

Frequent delays, cancellations
Inconsistent customer service
Inadequate flight service
Poor handling of compensation

Skip to ratings

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Delta Air Lines reviews

3.6

Terrible
(31)
Poor
(15)
Average
(6)
Very Good
(1)
Excellent
(4)

Jaxtyn G

Verified | Jul 28, 2026

Stockholm-Austin
Economy

They cancel the KLM flight to Austi...

They cancel the KLM flight to Austin, referring weather conditions, however they rebook me to another flight to Austin leaving the same day earlier but not direct flight (stop in Atlanta) and arriving late to the same destination.

Stockholm-Austin
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to $700.

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Rosemary B

Verified | Jul 28, 2026

Atlanta-Asheville
Economy

I got to Atlanta and got on the fli...

I got to Atlanta and got on the flight which was already delayed from 10.40pm until 12.09am. we then got on the plane went through the safety checks by the cabin crew. the plane started to reverse out onto the run way. Then the captain said 'this flight is now cancelled due to the weather we have to de ice all the plans and the queue for that is too long so the flight is cancelled'. By the time we got off the plane it was around 12.30 which is almost three hours after the flights original time. I then had to find another way to asheville the next morning as I had to get to Asheville Sunday morning, and the Sunday morning flight to Asheville was full. So had to go by car to make sure I got there on time.

Atlanta-Asheville
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight cancellation.

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Douglas H

Verified | Jun 24, 2026

San Francisco-Olbia
Economy

Flight delay

First flight was 3 hours late. Missed my connecting flight. Rebooked a day later on Air France. I paid extra for legroom. when rebooked no options were available. back corner. Delta just sent me from one person to another , nobody could give a definitive answer. Ask somebody else.

San Francisco-Olbia
Economy

Lori H

Verified | Jun 19, 2026

Orlando-Detroit
Economy

Flight delay

I truly enjoyed the flight but worst experience I I ever had with a delay because the crew couldn’t work any more hours and having to wait for new crew to get there very exhausting experience!

Orlando-Detroit
Economy

Douglas H

Verified | Jun 17, 2026

San Francisco-Olbia
Premium economy

vacation, lost two days in Europe

flight 3 hours delayed. missed my connection to Europe, 1 hour on line only to find out that they rebooked me out of the incorrect airport. Then booked me with another carrier. my priority seating is gone. two train trips to San Francisco from Sacramento. my vacation is delayed 2 days and not to mention the cost of lost reservations, trips. BAD DELTA

Overall

two days of vacation lost.
NONE

San Francisco-Olbia
Premium economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Flight delay.

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Michelle M

Verified | May 31, 2026

Dublin-St. Louis
Economy
Successful claim

Flight delay

The Delta service flying out during both parts of our trip was ridiculous. We lost a complete day of our trip and we were not communicated to very well. The lack of urgency was appalling and both of our delays could have been avoided.

Dublin-St. Louis
Economy
Successful claim

Jeffrey M

Verified | May 31, 2026

Dublin-St. Louis
Economy
Successful claim

Flight delay

Missed connections to and from Ireland. No communications or help from Delta and lack of ground crew availability at STL and DET.

Dublin-St. Louis
Economy
Successful claim

Sandra G

Verified | May 17, 2026

Washington-Atlanta
Economy

Denied boarding

We are an elderly couple and I have a leg issue difficult walking.over our seats booked months ago to the back row of the plane lots of able passengers could have been moved. The attitude was not very customer friendly

Washington-Atlanta
Economy

Erik M

Verified | May 4, 2026

Dammam-Los Angeles
Economy

Denied boarding

Friendly staff but the system for late/lost Baggage is broken. After mulitple attempts in person and online I have been promised that my bag will be delivered. That was two weeks ago. I had to take my return flight without my bag knowing that DELTA has it and knows where it is. They just don't deliver it. My wife even went to get the bag where DELTA claimed the bag was located and was turned away since no one was working the baggage counter when she went. Super inconvenient.

Dammam-Los Angeles
Economy

Comments

Mikel T: Kindly Share your Reachable Whatsapp number for more assistance

John D

Verified | Apr 25, 2026

New York-Atlanta
Economy

Denied boarding

It's the worst airline I've ever flown on and I don't like the way they force customers into getting CLEAR because they don't have enough employees on hand for the volume of people in the morning I wonder why no one investigates the relationship between Delta and clear definitely a conflict of interest

New York-Atlanta
Economy

Comments

Mikel T: Kindly Share your Reachable Whatsapp number for more assistance

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Delta Air Lines Ratings

All-time Rating & Reviews

Average Star Rating

3.6

Total Reviews count

149344

Review Sites Distribution

AirAdvisor
3.6
149344 (100%)
TripAdvisor
3.5
64839 (43.4%)
Google
3.85
26416 (17.7%)
Flight Radar
4.3
12195 (8.2%)

Glassdoor
4.2
9100 (6.1%)
Kayak
3.9
8571 (5.7%)
Momondo
3.9
8571 (5.7%)
Trustindex
3
7374 (4.9%)
Consumer Affairs
1.6
3474 (2.3%)
TrustPilot
1.6
2306 (1.5%)
Influenster
4.6
1425 (1%)
Yelp
1.9
1140 (0.8%)
FlightReport
3.7
953 (0.6%)
PissedConsumer
2
703 (0.5%)
Mouthshut
2.45
580 (0.4%)
eSky.eu
4.1
540 (0.4%)
Airlines-Inform
3.66
494 (0.3%)
Airline Ratings
3
252 (0.2%)
Productreview
1.9
82 (0.1%)
SiteJabber
2.1
53 (0%)
Reviews.io
1.91
23 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.6

149344

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Delta Air Lines by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Delta Air Lines Reviews and Ratings

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