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Delta Air Lines Reviews and Ratings

Read 149,344 verified passenger reviews to find out if Delta Air Lines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly, attentive staff
Comfortable seating
Efficient problem solving
User-friendly mobile app

Cons

Frequent delays, cancellations
Inconsistent customer service
Inadequate flight service
Poor handling of compensation

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Delta Air Lines reviews

3.6

Terrible
(31)
Poor
(15)
Average
(6)
Very Good
(1)
Excellent
(4)

Jacolin S

Verified | Apr 7, 2026

Economy

Phejo , delta representative was great !

I had difficulty booking my flight, so I called and spoke to a delta representative. Phejo was very helpful and booked my flight and assisted in scheduling a Wheelchair and made a reservation for my service dog. Thank you Phejo ! Jackie Shifrar

Overall

There is no complaint here

Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight delay.

See if you qualify today.

Anonymous member

Verified | Feb 26, 2026

Tampa-Zurich
Premium economy

Long time Delat customer feeling cheated...

I have been a Delta customer for many years and made it my airline of choice. Several of those years managed to qualify for Diamond Medallion status. One of the main benefits were the Choice benefits, especially the 4 Global upgrade certificates. It was never an issue to upgrade from Premium Select to Delta One until suddenly they will not offer it any longer, only with the purchase of a lower-class ticket to a max. Premium Select upgrade. It worked earlier in the year for one flight to Shanghai, after that, no chance for the routes I fly each year. Tampa - Zürich or Tampa - Shanghai. I checked various months and weekdays, no chance whatsoever. I don't need to hear from Delta there are other destinations the upgrade is available. I feel blindsided and robbed/cheated out of one more incentive to fly Delta and achieve Diamond Medallion status, which has become more and more difficult the past years, as any regular Delta flyer is well aware of. Additionally, I raised the issue by inquiry on their website 02/12/26, no response as of today. In general, Deltas pricing is out of control. What were reasonably priced tickets just last year, have now become unacceptable. I don't know if they use an algorithm that is specifically tailored to ones preferred and mostly flown routes but it sure seems so. One indication is that the same flights on the same dates change daily.

Tampa-Zurich
Premium economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to $700 in compensation.

Check your claim here.

Zedan C

Verified | Feb 26, 2026

New York-Knoxville
Economy

It’s truly an unfortunate experienc...

It’s truly an unfortunate experience because the wait times are a bit dreadful and I had a meeting for 9pm but I won’t get to Knoxville until nearly 10pm so that compromises my plans sadly. However, the lady I spoke to at the desk was incredibly helpful and did everything in her power to help me, unfortunately she was unable to do very much for me due to this whole flight being changed last minute so she couldn’t even change my seats as I got the very last seat in the aircraft.

New York-Knoxville
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $700 for Flight delay.

See if you can claim now.

Solomon G

Verified | Feb 26, 2026

Nice-New York
Economy

Our flight from Nice was a complete...

Our flight from Nice was a complete logistical mess. The day before departure, we received multiple emails stating the flight was canceled, but each time we called Delta, we were told everything was fine. On the day of travel, we received yet another cancellation notice but were again assured the flight was on schedule. At the airport, we boarded almost an hour after the scheduled departure time due to apparent issues with ticket scanning, requiring additional equipment to process tickets. After landing at JFK, there was a 45-minute delay in releasing our luggage, which, combined with the flight delay, baggage claim delay, and subsequent security delays, caused us to miss our connecting flight.

Nice-New York
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to $700 in compensation.

Check here.

Rita J

Verified | Feb 18, 2026

Louisville-Fort Lauderdale
Economy

Flight delay

There was a note on our baggage, not to send it back to Atlanta and into Fort Lauderdale, but to leave it in Fort Myers someone decided to take it upon themselves to ignore the message and put it on the plane going to Atlanta, which was closed due to ice and we never got the bags for seven days so I think they do a very poor job

Louisville-Fort Lauderdale
Economy

Anonymous member

Verified | Jan 23, 2026

Reno-Los Angeles
Economy

Impressive Help During a Very Stressful Situation

My flight went very smoothly, and the flight attendants were incredibly welcoming and professional. Unfortunately, I accidentally left my phone on the plane, and it had my bank card and school ID inside. As an international student, this was extremely stressful, and I truly panicked when I realized I had nothing with me. I immediately filled out the lost and found form, as there was no one I could directly call and everything was handled online. I honestly had very little hope of getting my phone back, especially considering this was at LAX, a very busy airport. To my surprise and relief, after just four days I received a notification that my phone and cards had been found. I was able to have everything shipped directly to my apartment. I am beyond thankful for this fast response and care shown by the airline staff!

Reno-Los Angeles
Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to $4,700 in compensation.

Want to see if you’re eligible?

Anonymous member

Verified | Nov 30, 2025

Los Angeles-Chicago
Economy

No Service - Phone or chat

Delta has gotten continuously worse and worse over the last 5 years. They do not answer their phones, the issue reward certificates that expire earlier than stated date/time. I had a reward certificate to expire at 9PM 11/29 so I logged in at 4PM to buy my ticket and use my reward. Showed expired already. I called and got in chat at 5:30 when I finally realized it was just not going to work. Agent on chat told me they could do it, then after 2 hours with them could not do it. Then I called and was told 1 hour wait. Chat transferred me to another agent. It is now 9:44 and no ticket, no response in either chat or by phone. It is unacceptable and I do not know why people still fly with them. I am done. Cost me $200 lost from reward certificate that was still valid when I tried to use it. The worst part is when I selected buy flight to see if I could get through that way they picked right up., When I told them what I needed they transferred me to the dead man's land line with the crazy hold times. That is crazy. You are answering the phone to sell more tickets but can't help anyone that has a ticket??

Overall

Could not even purchase the ticket!
NONE

Los Angeles-Chicago
Economy

John G

Verified | Oct 28, 2025

Pittsburgh-Atlanta
Economy

Prioritizing infrequent flyers over diamond medallion customers

When initially purchasing a Delta seat, upgrading to First Class is usually quite expensive. Therefore it is rare that they sell out their first class seats initially. When Delta doesn’t sell all those first class seats early on (typical), Delta will do a “reverse auction” by continually lowering the price of those first class seats, until all the seats are sold.Usually at rock bottom prices. But Delta doesn’t want their best customers / Diamond Medallion to see how cheaply they are selling those seats to random customers, so they block us (Diamond Medallion / Loyal customers) from being able to upgrade to First for a fee. On the app, all those first class seats are just X’ed out and unavailable to us!! So next time all you diamond medallion customers are sitting in comfort plus, and wondering who paid those huge prices to get into first class, please know that those are mostly non-loyal customers that bought the seat very inexpensively!! And those inexpensive seats were never made available to you, Delta‘s best customers! Delta does not take care of the best customers. If I was more motivated, I would post about this a lot. I will start now. I’ve already started flying other airlines.

Overall

Ability to buy an upgrade as a medallion member
Customer Service

Pittsburgh-Atlanta
Economy

Nancy P

Verified | Oct 20, 2025

Economy

No customer service - No one answers the phone anymore

Called Delta Airlines to ask a question. The recorded message on the phone said "Wait time is 4 hours and 41 minutes to talk to a representative." Call me old fashion but I do believe this is unacceptable. When I call American they answer the phone.

Economy

Richard L

Verified | Oct 3, 2025

Dothan-Los Angeles
Economy

Small town airport, small time service

We were originally scheduled to leave out of Dothan Alabama for a 8am flight to Atlanta. We arrived at the Dothan Airport at 5:20am for a 6am flight. Delta is the only airline that services Dothan. We (and 3 other couples) were informed that we needed to be there by 5:15 to check our bags by the Police officer that works airport security.

Overall

Could not check bags 40mins before take off
Entertainment

Dothan-Los Angeles
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Denied boarding in most cases?

Check if you can claim compensation here.

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Delta Air Lines Ratings

All-time Rating & Reviews

Average Star Rating

3.6

Total Reviews count

149344

Review Sites Distribution

AirAdvisor
3.6
149344 (100%)
TripAdvisor
3.5
64839 (43.4%)
Google
3.85
26416 (17.7%)
Flight Radar
4.3
12195 (8.2%)

Glassdoor
4.2
9100 (6.1%)
Kayak
3.9
8571 (5.7%)
Momondo
3.9
8571 (5.7%)
Trustindex
3
7374 (4.9%)
Consumer Affairs
1.6
3474 (2.3%)
TrustPilot
1.6
2306 (1.5%)
Influenster
4.6
1425 (1%)
Yelp
1.9
1140 (0.8%)
FlightReport
3.7
953 (0.6%)
PissedConsumer
2
703 (0.5%)
Mouthshut
2.45
580 (0.4%)
eSky.eu
4.1
540 (0.4%)
Airlines-Inform
3.66
494 (0.3%)
Airline Ratings
3
252 (0.2%)
Productreview
1.9
82 (0.1%)
SiteJabber
2.1
53 (0%)
Reviews.io
1.91
23 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.6

149344

4/5 overall

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Delta Air Lines Reviews and Ratings

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