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Delta Air Lines Reviews and Ratings

Read 149,344 verified passenger reviews to find out if Delta Air Lines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly, attentive staff
Comfortable seating
Efficient problem solving
User-friendly mobile app

Cons

Frequent delays, cancellations
Inconsistent customer service
Inadequate flight service
Poor handling of compensation

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Delta Air Lines reviews

3.6

Terrible
(31)
Poor
(15)
Average
(6)
Very Good
(1)
Excellent
(4)

Jane R

Verified | Apr 22, 2025

Boston-Miami
Economy

While I was boarding m...

While I was boarding m flight in Boston, I got a notification that my flight was cancelled. Subsequently, the flight out of Boston got delayed. I would have missed the connection. I was rebooked to a train that I did not take.

Boston-Miami
Economy

Mike T

Verified | Nov 18, 2024

Windsor Locks-Vancouver
Economy

No legroom, flight parked to the villas, and destroyed luggage. Thanks Delta!

I'm 6'5" tall and I have legroom issues on most flights but the lack of room on the Delta flights was truly astounding. I flew 4 legs on my roundtrip, 3 on an Airbus 320 and one on a 737. The Airbus was one of the worst experiences I've ever had. 30 inches of pitch (maybe)! And Delta also managed to break my brand new TravelPro luggage including ripping off my custom bag tag. I'm switching back to JetBlue!

Windsor Locks-Vancouver
Economy

Verified | Oct 25, 2024

Atlanta-Kansas City
Economy

Scents and Sensibility: Delta’s Fragrance Overload and Friendly Deficit

I typically fly American but ended up on a Delta flight. The flight attendants were wearing so much cologne and perfume, it smelled like the cosmetics counter at the department store. I sneezed constantly and wasn't the only person overwhelmed by the competing fragrances! Also, they weren't friendly - stayed on their phones and only talked to each other while ignoring passengers. No greeting when we boarded and nothing when we landed. Weird vibe...the actual flight was fine, but I DEFINITELY noticed a difference with the flight attendants. I won't take the friendliness of the American Airline flight staff for granted again.

Atlanta-Kansas City
Economy

Tara S

Verified | Oct 13, 2024

Salinas-Tucson
Economy

Delta quality has plummeted since...

Delta quality has plummeted since I last flew. Felt so cheap, overcrowded, nickel and dime the baggage as your famous for, pack the flight so full none of the baggage fits. I will do my best to never fly with delta again. Just pay for discount airlines cause delta has become one only over double the cost with the same bad service and all around experience.

Salinas-Tucson
Economy

Murray G

Verified | Oct 8, 2024

Pittsburgh-New York
Economy

Loaded Plane on time...

Loaded Plane on time and then at time for Departure, Pilot can on PA and announce a small issue but with a ETA Take-Off of 1pm. I was 2:45 before we pushed back from the jetway. We were on the plane for 12 hours - Board at 10:30AM (4:30AM EDT) departed after 5pm EDT. No food or drinks offered during the wait except for cups of water and small package of crackers. Everyone was starving as lunch was to be served shortly after takeoff at 11:30. Arrived at JKF after 5pm - No time after clearing Passport and Customs to get dinner before my next flight to Miami. Arrived at MIA at 11:20pm.

Pittsburgh-New York
Economy

Robert T

Verified | Oct 8, 2024

New York-Oklahoma City
Economy

Our original flight arrival...

Our original flight arrival at home was 5:47pm. Now it is 9:50pm. Our original flight was delayed 3 hours. Causing us to miss our connecting flight and now our connecting flight boards 4 hours later. This has added over 8 hours of extra travel time. They gave us notice through email, and it was delayed through “ delay in flight schedule”. I had to cancel pre booked rides and lost 50 euros so far doing so.

New York-Oklahoma City
Economy

Ashley H

Verified | Sep 27, 2024

Copenhagen-New York
Economy

Delta cancelled my...

Delta cancelled my flight home to JFK from CPH on the morning of the flight, right as I was heading to the airport. I was stuck in Copenhagen for an extra day. They then denied all of my expense reimbursement requests without providing a concrete reason, even though I followed the instructions of their customer support agents exactly. I am out of pocket for expenses for hotels, transportation, and meals. I didn't arrive until the next day and missed a day of work, which also cost me further.

Copenhagen-New York
Economy

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Delta Air Lines Ratings

All-time Rating & Reviews

Average Star Rating

3.6

Total Reviews count

149344

Review Sites Distribution

AirAdvisor
3.6
149344 (100%)
TripAdvisor
3.5
64839 (43.4%)
Google
3.85
26416 (17.7%)
Flight Radar
4.3
12195 (8.2%)

Glassdoor
4.2
9100 (6.1%)
Kayak
3.9
8571 (5.7%)
Momondo
3.9
8571 (5.7%)
Trustindex
3
7374 (4.9%)
Consumer Affairs
1.6
3474 (2.3%)
TrustPilot
1.6
2306 (1.5%)
Influenster
4.6
1425 (1%)
Yelp
1.9
1140 (0.8%)
FlightReport
3.7
953 (0.6%)
PissedConsumer
2
703 (0.5%)
Mouthshut
2.45
580 (0.4%)
eSky.eu
4.1
540 (0.4%)
Airlines-Inform
3.66
494 (0.3%)
Airline Ratings
3
252 (0.2%)
Productreview
1.9
82 (0.1%)
SiteJabber
2.1
53 (0%)
Reviews.io
1.91
23 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.6

149344

4/5 overall

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Delta Air Lines Reviews and Ratings

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