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Delta Air Lines Reviews and Ratings

Read 149,344 verified passenger reviews to find out if Delta Air Lines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly, attentive staff
Comfortable seating
Efficient problem solving
User-friendly mobile app

Cons

Frequent delays, cancellations
Inconsistent customer service
Inadequate flight service
Poor handling of compensation

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Delta Air Lines reviews

3.6

Terrible
(31)
Poor
(15)
Average
(6)
Very Good
(1)
Excellent
(4)

Alexander M

Verified | Sep 19, 2025

Baltimore-Lisbon
Economy

Flight cancellation

Terrible experience flying Delta for International flight to Lisbon, Portugal. First cancelled BWI-BOS flight because of weather. The next day made it to BOS but cancelled our flight to Lisbon due to mechanical problems with plane. Finally got a plane to Lisbon, 2 and a half days after our original flight was suppose to arrive. Poor communications to passengers and terrible customer service by Delta Customer Care

Baltimore-Lisbon
Economy

Anonymous member

Verified | Sep 14, 2025

Alexandria-Milwaukee
Business

No customer service for long time customer

Denied boarding die to delta understaffing 13 hour delayed Missed crucial business meetings Rude and dismissive attitude by supervisor when they finally showed up.

Overall

Denied boarding and bagging check in, even though I was there in plenty of time customer service, rude, and dismissive employees not attending their post and desks completely understaffed if not, totally vacant

Alexandria-Milwaukee
Business

Comments

Passenger rights expert: Did you know that you can claim up to $4,700 compensation for Lost or Delay Baggage in most cases?

Check if you can claim compensation here.

Alexander H

Verified | Aug 31, 2025

Frankfurt-Savannah
Economy

Flight cancellation

This was suppose to be klm and I already have another claim with delta also because I messed up flight that happend a 2 week before

Frankfurt-Savannah
Economy

Verified | Aug 9, 2025

Salt Lake City-Ontario
Economy

I’m extremely disappointed with DELTA on their customer service

I’m extremely disappointed with the customer service I received today. My flight from MSP landed in SLC, and my connecting flight to ONT was already boarding. Despite arriving at the gate at 2:47 PM, and knowing that boarding was scheduled until 2:55 PM, the flight departed without waiting for me and another passenger who were both on the same connecting flight. To make matters worse, I checked and saw that the flight arrived 18 minutes early—so there was absolutely time to accommodate us. Yet, no effort was made to hold the gate or communicate with us. When I approached the gate agent immediately after missing the flight, I was met with zero empathy. No apology. No concern. Just a cold response: “The next flight is at 10 PM.” That’s it. No explanation, no assistance, no compassion. This experience was not only frustrating but also deeply disappointing. I expected better coordination and basic courtesy from your team, especially when passengers are clearly in transit and delays are not their fault. Please address this issue and ensure that future passengers are treated with the respect and consideration they deserve.

Salt Lake City-Ontario
Economy

Ju P

Verified | Jul 31, 2025

Denver-Detroit
Economy

Delta sucks. They either know...

Delta sucks. They either know damn well their flights will be delayed well in advance but choose not to tell their customers in a timely way so, instead of planning accordingly and leaving home a little later, we are stuck like cattle at the airport at their mercy. OR they are so incompetent things are subject to change on a whim and they both have no understanding of their operation and no control over it. Not confidence inspiring. Fuck you, Delta.

Denver-Detroit
Economy

Bethan M

Verified | Jul 11, 2025

Paris-Dallas-Fort Worth
Economy

Flight DL0153 from CDG to...

Flight DL0153 from CDG to MSP was delayed and Delta did not attempt to hold DL2971 from MSP to DFW for us so we had to spend about 6 hours delayed in MSP before traveling home on DL2967. My girlfriend and I ran to the gate for DL2971 (I'm 71 and she is 65) only to find DL2971 had departed. We went to the Delta lounge to attempt to rest but were denied entry by DL unless we paid for a day pass. DL also would not assign seats on DL2967 until 1 hour before departure and assigned us seats that were not together and it was trouble to correct our seating. DL sent my bag direct from MSP to DFW but Pat's bags from MSP to DTW to DFW and we had to search for it once at DFW. DL made no effort to hold our connecting flight, to assist us in getting to the gate, nor to advise that we did not need to run to the gate as the plane apparently had left. They also did not provide us credit for food or drink nor did they offer us a comfortable place to stay in the DL lounge.

Paris-Dallas-Fort Worth
Economy

Ante M

Verified | Jul 11, 2025

Paris-New York
Economy

Fligh from Paris was late...

Fligh from Paris was late more than 1 hour so they can't manage baggage and I was booked in late-night flight.

Paris-New York
Economy

Ilza M

Verified | Jun 13, 2025

Stockholm-New York
Economy

When I landed at Arlanda...

When I landed at Arlanda Airport, everything seemed fine. However, within about 30 minutes, I discovered through the SAS app that my upcoming flights, DL205 and DL1685, had been canceled. I didn’t receive any emails or phone calls notifying me of the cancellations, so it was just by chance—and my curiosity to check the flight status—that I found out. If I hadn’t checked, I could have missed the opportunity to act quickly and explore alternative options. It was frustrating that the flight was canceled without any notification from the airline, and I had to personally check for other flight options and my delay to the final destination.

Stockholm-New York
Economy

Alica A

Verified | Jun 3, 2025

Atlanta-São Paulo
Economy

Flight was delayed so we...

Flight was delayed so we missed the connection and had to stay in airport hotel and didn’t get home until the next day

Atlanta-São Paulo
Economy

Lerik M

Verified | Jun 3, 2025

Boston-Detroit
Economy

Flight was cancelled the night...

Flight was cancelled the night before it was scheduled on April 29, 2025, and the next flight that Delta had available to book us on was 2 days later on May 1, 2025. This caused 2 more nights at hotel, additional transportation (car rental) costs, and misc food expenses (breakfasts were covered by hotel).

Boston-Detroit
Economy

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Delta Air Lines Ratings

All-time Rating & Reviews

Average Star Rating

3.6

Total Reviews count

149344

Review Sites Distribution

AirAdvisor
3.6
149344 (100%)
TripAdvisor
3.5
64839 (43.4%)
Google
3.85
26416 (17.7%)
Flight Radar
4.3
12195 (8.2%)

Glassdoor
4.2
9100 (6.1%)
Kayak
3.9
8571 (5.7%)
Momondo
3.9
8571 (5.7%)
Trustindex
3
7374 (4.9%)
Consumer Affairs
1.6
3474 (2.3%)
TrustPilot
1.6
2306 (1.5%)
Influenster
4.6
1425 (1%)
Yelp
1.9
1140 (0.8%)
FlightReport
3.7
953 (0.6%)
PissedConsumer
2
703 (0.5%)
Mouthshut
2.45
580 (0.4%)
eSky.eu
4.1
540 (0.4%)
Airlines-Inform
3.66
494 (0.3%)
Airline Ratings
3
252 (0.2%)
Productreview
1.9
82 (0.1%)
SiteJabber
2.1
53 (0%)
Reviews.io
1.91
23 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.6

149344

4/5 overall

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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Delta Air Lines by following the steps below
1. Fill in the feedback and claims form on the Delta Air Lines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Delta Air Lines Reviews and Ratings

Pros

Cons

Pros

Cons

Delta Air Lines reviews

Flight cancellation

Comments

No customer service for long time customer

Comments

Flight cancellation

Comments

I’m extremely disappointed with DELTA on their customer service

Comments

Delta sucks. They either know...

Comments

Flight DL0153 from CDG to...

Comments

Fligh from Paris was late...

Comments

When I landed at Arlanda...

Comments

Flight was delayed so we...

Comments

Flight was cancelled the night...

Comments

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Delta Air Lines Ratings

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Delta Air Lines Reviews and Ratings

Pros

Cons

Pros

Cons

Flight cancellation

Comments

No customer service for long time customer

Comments

Flight cancellation

Comments

I’m extremely disappointed with DELTA on their customer service

Comments

Delta sucks. They either know...

Comments

Flight DL0153 from CDG to...

Comments

Fligh from Paris was late...

Comments

When I landed at Arlanda...

Comments

Flight was delayed so we...

Comments

Flight was cancelled the night...

Comments

Delta Air Lines Ratings

Join the conversation! What do you think of Delta Air Lines

How does Delta Air Lines compare?

Compare Delta Air Lines with:

3 ways to claim compensation from Delta Air Lines

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