Air Europa complaints: comments, page 2
138 comments
Camilla M
Verified | Apr 18, 2026Malaga-Amsterdam
Economy
Flight delay >5 hours Malaga - Amsterdam
Compensation claim under EU261 β Flight UX5042 delay on 22 February Dear Sir/Madam, I am writing to claim compensation under EU Regulation 261/2004 regarding a delayed flight operated by Air Europa. Flight details: Flight number: UX5042 Route: MΓ‘laga β Madrid Date: 22 February Scheduled departure: 07:45 Actual departure: after 11:00 This flight delay caused me to miss my connecting flight: Flight: KL1502 (Madrid β Amsterdam) Scheduled departure: 10:30 Original arrival in Amsterdam: 13:35 As a result, I was rebooked on a later flight from Madrid and arrived in Amsterdam at approximately 19:25 (with additional delay of arrival). This resulted in a total delay at my final destination exceeding 5 hours. This journey was booked as a single ticket via KLM (Booking reference: KL/4683713402, Flying Blue Silver). Therefore, in accordance with EU261, compensation should be assessed based on the delay at the final destination. Weather conditions were good, and no extraordinary circumstances were communicated. In addition, I incurred expenses during the delay: Meal at Madrid Airport: β¬15.45 (receipt available) Ticket details: ETKT: 074506500191703 (original ticket) ETKT: 996242612467701 (rebooked segment) I kindly request: Compensation in accordance with EU261 (expected β¬400 for this route and delay duration) Reimbursement of incurred expenses (β¬15.45) All supporting documents (boarding passes, receipts, tickets) are available and can be provided upon request. I look forward to your prompt response within the legally required timeframe.
Overall
Flight delay, no reason given
- Malaga-Amsterdam
- Economy
Tamir Shlomo I
Verified | Apr 13, 2026Madrid-Tel-aviv
Economy
Flight cancellation - request for refund
Dear Air Europa Customer Relations Team, I am writing regarding the cancellation of my return flight from Madrid to Tel Aviv on 6 March 2026, which was booked under booking reference 7NJD4B. My name is Tamir Shlomo Ifrah, and I was scheduled to fly on Air Europa flight UX1301 from Madrid (MAD) to Tel Aviv (TLV) on 6 March 2026, as shown in the attached ticket. Unfortunately, this flight was cancelled by Air Europa, due to the war between Israel and Iran. Following the cancellation, Air Europa did not offer an alternative flight at a reasonable time, and as a result, I was left stranded abroad. Due to the cancellation, I was forced to independently purchase a replacement ticket with another airline. The earliest available flight I could find departed only on 27 March 2026, at a cost of USD 1,050 (see attached invoice). I therefore kindly request: A full refund for the cost of the replacement flight ticket (USD 1,050), which I had to purchase due to Air Europaβs cancellation. Compensation for the additional expenses incurred as a result of being stranded abroad from 6 March to 27 March 2026, including accommodation and meals, as no earlier alternative flight was offered by Air Europa. Please find attached: The original Air Europa ticket showing the cancelled flight The invoice for the replacement flight ticket I respectfully ask you to review this claim and advise on the reimbursement and compensation process. I look forward to your response and to resolving this matter promptly. Thank you for your attention. Kind regards, Tamir Shlomo Ifrah Booking reference: 7NJD4B
- Madrid-Tel-aviv
- Economy
- Loss: β¬5400
- Desired solution
Refund
Sherina R
Verified | Apr 7, 2026Brussels-Madrid
Economy
Dear Sir/Madam, I hereby submit a formal compensation claim regarding delayed baggage on my flight with Air Europa. Flight details: * Date of travel: 2 April 2026 * Route: Brussels β Madrid * Passenger name: S.R. Ramdaras * PIR reference: MADUX53281 Upon arrival in Madrid, my checked baggage did not arrive and was only delivered several days later. As a result, I had no access to any of my personal belongings for the duration of the delay. Due to this situation, I was required to purchase essential replacement items, including clothing, hygiene products, and a replacement suitcase in order to reasonably continue my trip. Given the length of the delay, these purchases were strictly necessary and proportionate. It was not possible to limit expenses further without significant inconvenience and disruption. The total cost of these necessary purchases amounts to β¬350.71. All expenses are clearly itemized and supported by receipts, which are attached to this claim. Under the Montreal Convention (1999), passengers are entitled to reimbursement for reasonable and necessary expenses incurred as a result of delayed baggage. Considering the circumstances and duration of the delay, I consider my claim to be fully justified. I therefore request: * Full reimbursement of β¬350.71 for essential replacement purchases; * Reimbursement of any additional eligible costs; * A clear and detailed explanation in case any part of my claim is not accepted. Please find attached: * PIR report * Boarding pass * Baggage tag * Receipts of purchased items If I do not receive a satisfactory response within a reasonable timeframe, I reserve the right to escalate this matter through the appropriate legal channels. I look forward to your prompt response. Yours sincerely, S.R. Ramdaras
- Brussels-Madrid
- Economy
Sherina R
Verified | Apr 7, 2026Brussels-Madrid
Economy
Claim_Delayed_Baggage_Ramdaras
Dear Sir/Madam, I hereby submit a formal compensation claim regarding delayed baggage on my flight with Air Europa. Flight details: * Date of travel: 2 April 2026 * Route: Brussels β Madrid * Passenger name: S.R. Ramdaras * PIR reference: MADUX53281 Upon arrival in Madrid, my checked baggage did not arrive and was only delivered several days later. As a result, I had no access to any of my personal belongings for the duration of the delay. Due to this situation, I was required to purchase essential replacement items, including clothing, hygiene products, and a replacement suitcase in order to reasonably continue my trip. Given the length of the delay, these purchases were strictly necessary and proportionate. It was not possible to limit expenses further without significant inconvenience and disruption. The total cost of these necessary purchases amounts to β¬400. All expenses are clearly itemized and supported by receipts, which are attached to this claim. Under the Montreal Convention (1999), passengers are entitled to reimbursement for reasonable and necessary expenses incurred as a result of delayed baggage. Considering the circumstances and duration of the delay, I consider my claim to be fully justified. I therefore request: * Full reimbursement of β¬400 for essential replacement purchases; * Reimbursement of any additional eligible costs; * A clear and detailed explanation in case any part of my claim is not accepted. Please find attached: * PIR report * Boarding pass * Baggage tag * Receipts of purchased items If I do not receive a satisfactory response within a reasonable timeframe, I reserve the right to escalate this matter through the appropriate legal channels. I look forward to your prompt response. Yours sincerely, S.R. RamdarasOverall
- vertraagde bagage
- Brussels-Madrid
- Economy
- Loss: β¬350.71
- Desired solution
Expenses reimbursement
Dani G
Verified | Apr 7, 2026Marrakech-Madrid
Economy
No reason given
We got boarded sat for about an hour in the plane before getting boarded off the plane and had to wait at the aerport for like about 4 hours.- Marrakech-Madrid
- Economy
Rachel Shoshana L
Verified | Mar 10, 2026SΓ£o Roque-Tel-aviv
Economy
Problems at airport
Date: March 10, 2026 To: Air Europa Customer Service / Legal Department Subject: Formal Claim for Refund (Fare Difference & Rerouting) and EU 261/2004 Compensation Booking Reference: 8U5MVJ Flight Number: UX1301 (Madrid to Tel Aviv) - Scheduled for March 5th, 2026 Dear Sir/Madam, I am filing this formal claim on behalf of myself, Uzi Livne, and my wife, Rachel Shoshana Livne, regarding the cancellation of our Business Class flight from Madrid to Tel Aviv. Due to the security situation and your decision to cancel the direct service, we were rerouted to Rome as the nearest available destination. Since Air Europa failed to provide a full alternative to our final destination (Tel Aviv), we were forced to arrange our own transportation. We hereby demand the following reimbursements and compensation: 1. Fare Difference (Business Class): The original Business Class fare to Tel Aviv was approximately $1,165 per person, whereas the fare to Rome was $524. We request a refund of the difference for both passengers. Total Fare Difference Claimed: $1,282.00 2. Additional Rerouting Expenses (Out-of-Pocket): To reach Tel Aviv from Rome, we purchased the following alternative flights: Rome to Athens (Aegean Airlines): $271.07 (Invoice #4329123 attached). Athens to Tel Aviv (Arkia):$1,190.00 ($595 x 2 passengers - Invoice #5604976 attached). Total Out-of-Pocket Expenses: $1,461.07 3. Compensation under Regulation (EC) No 261/2004: As the cancellation occurred with less than 14 days' notice, we are entitled to β¬600 per passenger as per Article 7 of the Regulation.- SΓ£o Roque-Tel-aviv
- Economy
Niels A
Verified | Feb 11, 2026Amsterdam-Asuncion
Economy
Problems at airport
On January 3rd, 2026, we traveled from Amsterdam to Asuncion (flights UX1094 and UX23). Although there was snow in Amsterdam, our flight departed. The main issue occurred during our transfer in Madrid. Detailed incident description: After landing in Madrid, we were forced to wait over 30 minutes for a second shuttle bus to transport us from the aircraft to the terminal. This delay was entirely due to ground handling logistics in Madrid, where weather conditions were normal/perfect. Because of this wait, we arrived at the gate for our connecting flight to Asuncion just 20 minutes after it had closed. Our details: Arrival at final destination: We finally arrived in Asuncion on January 4th, exactly 24 hours later than originally scheduled. Airline communication: Air Europa sent us a standard rejection letter claiming the delay was due to "weather conditions" at the airport. They refused to acknowledge the operational delay with the shuttle buses in Madrid. Care provided: The airline provided a hotel voucher and meal Inconvenience caused: This incident caused us to lose a full day of our trip. Being stranded for 24 hours in transit was exhausting and highly inconvenient. Missing events/financial loss: Due to the 24-hour delay, one of us missed a important work meeting that was held on the 4th of January. Additional evidence of operational control: It is important to note that on our rebooked flight (January 4th), the airline did wait for over an hour for other connecting passengers. This proves that the decision not to wait for us and the other connecting passengers on January 3rd was a commercial/operational choice by Air Europa and not an "extraordinary circumstance" beyond their control.- Amsterdam-Asuncion
- Economy
Nancy C
Verified | Feb 2, 2026Amsterdam-Tenerife
Economy
No reason given
We missed our flight to Tenerife and they booked us on a flight four hours later. See borading passes.- Amsterdam-Tenerife
- Economy
Robin B
Verified | Feb 1, 2026Madrid-Alicante
Economy
The luggage was apparently sent on a rush tag UX993424 the day after I arrived and was supposed to be handled by the airline / handling company to send on to me while I was already at home. Instead it was collected / stolen from someone from the luggage belt in Alicante and I had a police report made up. I have never seen my suitcase since and didnβt hear anything nor an apology from the airline so I would like to get maximum compensation.
- Madrid-Alicante
- Economy
Alenka B
Verified | Jan 8, 2026Punta Cana-Venice
Economy
They denied our boarding on a overbooked light. Made us wait until the middle of the night and than transfer us to a hotel for the night. Next day we had a light out from different airport, Santo Domingo
- Punta Cana-Venice
- Economy
Eliezer K
Verified | Jan 5, 2026Tel-aviv-Sao Paulo
Economy
No reason given
We got to sao paulo 5 hours late I'm doing the complain for my whole family We got as well the vouchers very late and they didn't have any kosher food in the shop, we wanted to buy drinks for the kids that were so thirsty and the line for the only shop available was of a few hours I have videos confirming that, so we couldn't get any drinks. My kids were already sleeping on the plane we had to wake them up to take them out of the plane, was the worst experience I have ever hade And then they went to sleep on the floor of the airport, that was so embarassing I never thought my kids are gonna sleep on the floor of an airport I wish that I could send you video and pictures. Waiting for a quick reply Thanks I'm aware of the eu law about compensating for the delay, but I'm expecting for much more then that- Tel-aviv-Sao Paulo
- Economy
Carol Mishell P
Verified | Dec 28, 2026Palma de Mallorca-Brussels
Economy
All my clothes for Christmas were they in the bag and also personal items I really need them to present myself as a personal items like make up cream personal care so I had to buy them all back because I have any left because they were in the baggage, I havenβt received. Also I was planning to go to go back to my country on the 26th but because I didnβt received the baggage I had to stay in Belgium more days that I had planned.
- Palma de Mallorca-Brussels
- Economy
Lourdes Manuela Fonseca F
Verified | Dec 21, 2025Madrid-Seattle
Economy
My suitcase has arrived 2 days late, and I don't feel satisfied for not landing with my suitcase, because I had my belongings and I couldn't use them because I didn't have them.
- Madrid-Seattle
- Economy
Marzieh A
Verified | Nov 17, 2025Lisbon-Cartagena
Economy
No reason given
I am writing to formally request compensation for my flight from Lisbon to Madrid on 19 October, flight number UX1152. The flight was scheduled to depart at 07:40 in the morning. We boarded on time, but after an hour of flight, we were informed of a technical problem and had to disembark. We boarded again at 12:45 in the afternoon. However, by 13:55 in the afternoon, we were still on the plane. As a result of this significant delay, I missed my connecting flights from Madrid to Panama and from Panama to Colombia, both booked with the same airline (Air Europa). This disruption would have caused me to be late for an important conference in Colombia. Furthermore, during this long delay, no food or drinks were provided, which added to the discomfort experienced. Now, after an hour, I am still waiting at the baggage claim and the next flight is at 4am and there is no rest area provided. This means that I will be in Cartagena at 12pm the next day, which means a delay of 13 hours. I kindly request you to provide me with appropriate compensation in accordance with the European Union Regulation EC 261/2004 for delayed flights, as well as any assistance regarding my missed flights.- Lisbon-Cartagena
- Economy
Paulina H
Verified | Nov 17, 2025Madrid-Cancun
Economy
My flight to Mexico was supposed to be on November 9, but after going through all the controls, I was simply not allowed to board the plane. However, my suitcase was loaded onto the flight, and they told me it would be returned to me within a day. It actually took the whole week, and I still havenβt received it yet.
- Madrid-Cancun
- Economy
Marzieh A
Verified | Nov 15, 2025Lisbon-Cartagena
Economy
No reason given
I am writing to formally request compensation for my flight from Lisbon to Madrid on 19 October, flight number UX1152. The flight was scheduled to depart at 07:40 in the morning. We boarded on time, but after an hour of flight, we were informed of a technical problem and had to disembark. We boarded again at 12:45 in the afternoon. However, by 13:55 in the afternoon, we were still on the plane. As a result of this significant delay, I missed my connecting flights from Madrid to Panama and from Panama to Colombia, both booked with the same airline (Air Europa). This disruption would have caused me to be late for an important conference in Colombia. Furthermore, during this long delay, no food or drinks were provided, which added to the discomfort experienced. Now, after an hour, I am still waiting at the baggage claim and the next flight is at 4am and there is no rest area provided. This means that I will be in Cartagena at 12pm the next day, which means a delay of 13 hours. I kindly request you to provide me with appropriate compensation in accordance with the European Union Regulation EC 261/2004 for delayed flights, as well as any assistance regarding my missed flights.- Lisbon-Cartagena
- Economy
Papuna B
Verified | Nov 4, 2025Madrid-Lima
Economy
No reason given
So I was actually supposed to travel the day before on 25th. Flight was overbooked and they kicked me off the flight, which I already claimed 600 euro compensation for. They put me on for the next day travel for the 26th, which is this one. This one was how delayed for more than 4 hours which is what I am currently claiming a file for. not the overbooking day before. customer rep was not helpful at all- Madrid-Lima
- Economy
Matej V
Verified | Oct 22, 2025Madrid-Tenerife
Economy
Downgrade from Business class to Economy class. When purchasing the ticket in the Business Standard fare, I expected and paid for Business Class services which, at the time of my booking, implicitly or explicitly included: A seat configuration of 2-2-2 for maximum comfort. The ability to recline the seat into a full flatbed position. Instead, I was provided with service in the Premium Economy class (or equivalent) on board, with the following characteristics: A seat configuration of 2-3-2. Seats that cannot be reclined into a flatbed position and only offer a limited recline. This change represents a fundamental degradation of the product and comfort I paid for and is not an adequate replacement for the purchased Business Standard fare. This constitutes a downgrade to a lower class than the one paid for.
- Madrid-Tenerife
- Economy
Michael G
Verified | Oct 21, 2025Cancun-London
Economy
Claim escalated to airline
No reason given
We have not been informed about cause of flight delay. A new flight needed to be booked by Air Europa the next day which is way over than 3 hours delay for our arrival to destination airport.- Cancun-London
- Economy
- Claim escalated to airline
Tomer C
Verified | Oct 19, 2025Cancun-Tel-aviv
Economy
No reason given
I arrived at my final destination (Tel Aviv) on time as originally scheduled. However, the first leg of my journey (Cancun to Madrid) was delayed by approximately 3 hours. Air Europa staff provided inconsistent and unclear information throughout the delay. Initially, we were told the flight would be delayed by one hour, then another hour was added. The staff only spoke Spanish and could not communicate effectively in English, making it extremely difficult to understand the reason for the delay or receive accurate updates. Boarding finally began at approximately 23:40 (original departure was scheduled for 20:40). Air Europa provided NO care whatsoever during the 3-hour delay at Cancun airport. Despite EU regulations requiring airlines to provide meals, refreshments, and communication facilities for delays exceeding 2 hours, we received nothing. We were forced to purchase our own food and hot beverages at the airport at our own expense. The airline only offered a verbal apology with no actual assistance or compensation. The 3-hour delay significantly impacted our travel plans and caused substantial inconvenience. We had specifically booked this routing with a stopover in Madrid to enjoy the city before continuing to Israel. The delay drastically reduced our available time in Madrid, preventing us from enjoying the city as planned. After the stressful and exhausting delay, we needed significant rest time, which further shortened our already limited time in Madrid. We were unable to experience Madrid properly, which was one of the main purposes of choosing this particular routing. The unprofessional communication and lack of English-speaking staff added significant stress and anxiety to an already difficult situation. We lost money on food and beverages purchased at Cancun airport during the delay (which Air Europa should have provided under EU regulations). Additionally, we suffered lost opportunity cost: We specifically paid for this routing to experience Madrid, but the delay meant we couldn't enjoy the city as intended, effectively wasting part of the value of our ticket. The shortened time in Madrid meant we couldn't fully utilize pre-planned activities and experiences we had intended for this stopover. While I arrived at my final destination on time, I believe I am entitled to compensation for the 3-hour delay on the Cancun-Madrid segment, as well as reimbursement for expenses incurred due to Air Europa's failure to provide mandatory care during the delay.- Cancun-Tel-aviv
- Economy
Steven W
Verified | Oct 13, 2025Malaga-Madrid
Economy
Claim escalated to airline
Technical problems
Just to add that we actually got on the bus to take us to the plane and was held on there for 45 mins in the heat with two young kids before being returned to the gate. We arrived at our final destination after midnight and had to get a taxi rather than a lift from a friend, very little information shared by the airline and no care for a young family stuck in an airport for such a length of time.- Malaga-Madrid
- Economy
- Claim escalated to airline
Mayada N
Verified | Sep 20, 2025Brussels-Madrid
Economy
Problems at airport
I called them as soon as i saw that the flight info is not available at the airport, It's my husband's birthday tomorrow and I wanted to be home on time and it was very important for me to move my flight to another one today if this one is cancelled, but they assured me it was on time and rhat I should wait, I called again after they sent the cancellation and they didn't help at all and told me to go to the help desk, I know it was a crazy day for everyone but caring about your customers makes a difference and they really made me life today difficult i was on hold for 2 hours of my day and in the end I got no useful info or help !- Brussels-Madrid
- Economy
Claudia C
Verified | Sep 15, 2025Buenos Aires-Lisbon
Economy
Technical problems
My flight was delayed more than 3 hours, due to a thechnical problem. The arrival time was more than 12h00m (LIS) Air Europa, sent me the attached email, BONO PARA TU CONSUMISION, as a compensation, #5β¬, which alow me to buy nothing more than a coffe.- Buenos Aires-Lisbon
- Economy
Rui L
Verified | Sep 15, 2025Buenos Aires-Lisbon
Economy
Technical problems
My flight was delayed more than 3 hours, due to a thechnical problem. Arrival time was more than 12h00m (LIS) Air Europa, sent me the attached email, BONO PARA TU CONSUMISION, as a compensation, #5β¬, which alow me to buy nothing more than a coffe.- Buenos Aires-Lisbon
- Economy
Anonymous member
Verified | Sep 5, 2025Buenos Aires-Madrid
Economy
Paid for XL seat, not provided
We paid for the auction to upgrade to an XL seat, but I had to travel in the original seat without extra space. I request a refund of the amount (USD 130) already paid for a service I could not use.Overall
- PagΓ³ asiento XL, exige reembolso.
-
- Buenos Aires-Madrid
- Economy
- Loss: β¬110
- Desired solution
Refund
Mohamed T
Verified | Sep 2, 2025Malaga-Madrid
Business
poor of cervices in Business calss
Dear sir/madam On the dates indicated, I had chosen to travel from Malaga to Madrid and from Madrid to London on a journalistic business trip. I traveled from Malaga to Madrid in business class, expecting the service to be up to par and in line with the airline's excellent reputation. Unfortunately, this was not the case. When the service crew came to serve me the meal designated for passengers in that class, I asked for a bag of chips instead of a sandwich, but they apologized because they had run out of chips. This apology was completely unacceptable. How could a company of this caliber fail to provide a bag of chips to a passenger who chose to travel with this company and in business class? The issue is not related to the price of the bag of chips, which does not exceed one euro, but rather to the principle and reputation of the company, which a large number of passengers choose to fly with. What happened to me made me decide to return to London, but in economy class, because I felt that traveling in business class would not offer me any advantages other than economy class. I purchased a box of chips at my own expense. I considered sharing my unacceptable experience with others through my news site. However, to protect the company's reputation, I decided to write to you about this experience, to address it so it doesn't happen again, and to compensate me for this shortcoming, not just financially, but morally. I hope you will deliver this message to the company's Chairman and General Manager. I thank you for your cooperation in this matter. Mohamed Tawara mohamedtawara@yahoo.com Tel: +447852301515 ETKT: 996273429555401- Flight:UX5038- class 0 Business - date 30AUG- seat 4c ETKT: 996298172753701- Flight: UX1015- CLASS:s- Date 31AUG- SEAT 20COverall
- Poor
- Food
- Malaga-Madrid
- Business
- Desired solution
Ander L
Verified | Aug 25, 2025Δ°stanbul-Madrid
Economy
Technical problems
My flight was cancelled after several delays, each announced one hour at a time, eventually reaching almost four hours. We were boarded, then asked to disembark, and throughout the entire process we were given no explanation for the cancellation. Only at the very end did the cabin crew mention it was due to a technical issue. The communication and handling of the situation were very poor. Arranging accommodation and dinner was slow and inefficient; we ended up having dinner at around 2:30 a.m., and the overall service was very inadequate.- Δ°stanbul-Madrid
- Economy
Sorrell B
Verified | Aug 21, 2025Tenerife-Madrid
Economy
Terrible Flight attendats and customer complaint service
My name is Sorrell Brown, and I was a passenger on Flight UX9047 from Tenerife, Spain to Madrid on March 5th 2025. I am writing to formally address the mishandling of my personal propertyβa headphone case that went missing during the flight. I am extremely dissatisfied with how this situation has been handled, and I expect a prompt resolution. My existing claim reference is : RCC-ATXGGM3 Incident Overview: During boarding, my headphone case fell out of my pocket at the front of the plane. My seat was 29C, towards the back of the plane, and I realized my case was missing after sitting down. I was informed by a flight attendant that she had found my case and placed it in the designated area at the front of the plane. Actions Taken: After landing, I asked the flight attendant if I could retrieve my headphones. She confirmed that she had placed them at the front and called to ensure the crew there had them. The attendants at the front confirmed they had the headphones, and I was told to go to the front to collect them. When I arrived at the front, the main flight attendant (a man) appeared shocked and frantic while looking for my headphones. Despite the earlier confirmation that they were there, he insisted that he could not find them. The flight attendant mentioned that the headphones may have been given to the wrong person or misplaced. He then asked me to step off the plane so other passengers could exit. I requested to return to search for the headphones myself, but he refused, stating that I had already exited the plane (even though it was he who had made me step off). The original flight attendant came to the front, confirmed she had placed the headphones there, and attempted to locate them, but the situation remained unresolved. The male flight attendant continued to be unprepared and dismissive, unable to provide a clear explanation or solution. I was then instructed to go to lost and found and see if anyone put them there. The headphones were not there I have filed a missing item report with the identifier FSAE250300133 as instructed. IT has now been 5 months and I did not get a response back from the baggage nor the complaints office that I was instructed to contact. I checked and my case has been closed with no update to me. Request for Immediate Action: However, I am extremely frustrated with how the flight attendant dismissed my situation. It is clear that something is not right, as they confirmed having my property in their possession, only for them to mishandle my item. I did exactly what I was instructed to do by your staff Given the clear mishandling of my property, I am now requesting either the immediate return of my headphones or full compensation for the value of the item ($199 USD). The situation is unacceptable, and the lack of responsibility demonstrated by your staff is alarming. I will commence with further action if this is not handledOverall
- I am extremely frustrated with how the flight attendant dismissed my situation. It is clear that something is not right, as they confirmed having my property in their possession, only for them to mishandle my item. I did exactly what I was instructed to
- easy to book
- Tenerife-Madrid
- Economy
- Loss: β¬200
- Desired solution
Maciej O
Verified | Aug 20, 2025Venice-Palma de Mallorca
Economy
Technical problems
Under my booking 8L5LE8, I was supposed to travel with flights UX1082 and UX6067 from Venice to Palma via Madrid. Flight UX1082 was delayed by 1h:45mins (scheduled arrival: 13:25, actual: 15:10), which means I missed the flight UX6067. I have been rebooked on flight UX6079, which was delayed by another 1.5 hours (scheduled arrival: 18:25, actual: 20:00). To summarise: based on original booking I was supposed to arrive in Palma de Mallorca at 15:55, however I arrived at 20:00, which means 4 hours and 5 minutes of delay. Distance between Venice and Madrid is about 1400km, and Madrid to Palma around 500km. This gives total journey length of 1900 km. Based on above delay time (over 3 hours), and distance (over 1500km) I am entitled to compensation of 400 EUR under European Regulation No. 261 2004 . Please note that I would like the compensation to be paid into my bank account.- Venice-Palma de Mallorca
- Economy
Steve L
Verified | Aug 20, 2025Zurich-Madrid
Economy
Booking Access Restrictions from Taiwan
Iβm writing to express my concern and disappointment regarding the booking experience for your ZurichβMadrid flight. As a traveler currently based in Taiwan, I attempted to book this flight directly through your website. However, I was repeatedly blocked with vague error messages referencing βsecurity rulesβ. Even when using a VPN to simulate a European IP, I was still denied access. Eventually, I booked the flight through Booking.com (via VPN + private mode), but this workaround should not be necessary. Iβm flying within Europe and simply wanted to book ahead of timeβthere is no logical reason why my booking location should prevent me from accessing or purchasing your fare. This experience felt exclusionary and opaque. It undermines the trust I expect from a major airline and makes me question whether Air Europa values international travelers who plan responsibly. I hope youβll review your geo-access policies and ensure that travelers worldwide can book your flights without unnecessary barriers. Sincerely, Steve (Taiwan-based traveler, Europe trip Sep 2025)- Zurich-Madrid
- Economy
- Loss: β¬100
- Desired solution
Hadrien D
Verified | Aug 18, 2025Bogota-Brussels
Economy
Claim escalated to airline
No reason given
Flight was initially delayed for 2 hours in bogota, and then 2 hours more. As we departed with 4 hours of delay, then we could not make it for the flight on Madrid. They decided to move us to another flight on the 13th of August at 7h but when we arrived to Madrid they moved again the flight to the one at 15h- Bogota-Brussels
- Economy
- Claim escalated to airline
Ali S
Verified | Jul 22, 2025Barcelona-Beirut
Economy
Problems at airport
Flight Barcelona-Madrid was delayed, therefore missed my connecting flight to Beirut. We were kept waiting on the tarmac in Madrid under the sun for more than 20mins. They put me on a Turkish Airline flight via Istanbul to Beirut with a 5hrs wait in Istanbul with no meals covered hence the 50 EURs I paid for food and beverages in Istanbul. In addition my luggage was lost, and I have yet to receive it- Barcelona-Beirut
- Economy
Gustavo V
Verified | Jul 19, 2025Milano-Santiago
Economy
No reason given
Flight UX1062 departed around an hour later than scheduled. Due to this delay, we arrived an hour late to Madrid (Barajas International) and did not make it in time to our next flight, missing our flight to Chile. We talked to the AirEurope staff at the airport and they helped us arrange a hotel stay for the night and next day, and get a ticket with LATAM airlines that departed 24hrs later than our original flight. During the process, they were uncertain of where our bags were, which distressed my mother considerably all the way until we finally reached Chile 24hours later than planned. Due to the delay, my mom lost a day of work.- Milano-Santiago
- Economy
Jack S
Verified | Jul 14, 2025Malaga-Porto
Economy
No reason given
After delay to Initial Flight (meaning the second leg was not possible to reach in time in spite of me running to the gate), the airline provided an alternative flight for later that day (but overall delay in arriving to my destination was still over 5 hours past my original scheduled arrival time). I have written to the airline for compensation, but they are refusing to pay (without providing a reason for the delay)- Malaga-Porto
- Economy
Joel A
Verified | Jun 25, 2025Panama City-Tel-aviv
Economy
No reason given
I spoke with customer support, and received the worst response while speaking to your representant by the namd of Sandra, she didn't resolve anything nor approved my compensation. Also before leaving Panama and just after arriving to Spain 2 representatives of Air Europa confirmed me that I should receive a compensation due to more then 4 hours delayed- Panama City-Tel-aviv
- Economy
Alejandra F
Verified | Jun 23, 2025Palma de Mallorca-Madrid
Economy
No reason given
They did not give us any information about the delay. Every x time, they would delay it more and more. Arrived more than 4h later- Palma de Mallorca-Madrid
- Economy
Yirela Josefina M
Verified | Jun 7, 2025Caracas-Venice
Economy
I had an answer from the company aireurope that they discharge their responsabilities due to government reasons I had to take another tickets with Iberia to take me to destination that cost me other 1200 e for two of us
- Caracas-Venice
- Economy
Judith R
Verified | May 25, 2025Madrid-Tel-aviv
Economy
No reason given
Received the cancellation notification via email from AIr Europa 18 hours before the flight. No further information. No replacement flight offering, no accommodations. Booked a flight with Transavia. Same day and almost same time of arrival. I had to pay 3912 euros for the replacement flight and Air Europe denied it.- Madrid-Tel-aviv
- Economy
Daniel G
Verified | May 25, 2025Madrid-Tel-aviv
Economy
No reason given
Received the cancellation notification via email from AIr Europa 18 hours before the flight. No further information. No replacement flight offering, no accommodations. Booked a flight with Transavia. Same day and almost same time of arrival. I had to pay 3912 euros for the replacement flight and Air Europe denied it.- Madrid-Tel-aviv
- Economy
Edwing M
Verified | May 23, 2025Lisbon-Alicante
Economy
Problems at airport
delaed deaprture in lisbon, missed connection from madrid to alicante. overnight in madrid. flight madrid- alicante next day- Lisbon-Alicante
- Economy
Andreas D
Verified | May 23, 2025Lisbon-Alicante
Economy
Problems at airport
delayed departure in Lisbon, missing connection in Madrid. Overnight in Madrid and arrival in Alicante one day later- Lisbon-Alicante
- Economy
Maor V
Verified | May 20, 2025Tel-aviv-Madrid
Economy
Weather conditions
The flight was diverted to Barcelona airport because of bad weather (according to the airline), we know other flights did land around the same time on Madrid. When we landed in Barcelona, it took 2 hours to get out of the plane, and then another 3 hours until we took off. we landed eventually at 2:30am instead of 20:00pm. the baggage also was delayed another 2 hours. we eventually left the airport at 4:30am. we got no food or drinks from the airline attends, they didn't offer much answers, and weren't nice at all- Tel-aviv-Madrid
- Economy
Daniel V
Verified | May 20, 2025Panama City-London
Economy
Technical problems
My flight from Panama City to London Gatwick via Madrid (Air Europa, Booking Ref: UWK55K) was severely delayed due to a technical issue. Flight UX56 was forced to return to Panama, causing a missed connection and resulting in over 12 hours of total delay. No assistance was provided by the airline, and I was rebooked to a different London airport the next day. What time did you arrive at your final destination? We arrived at our final destination (London Gatwick) on 29 October 2024, over 12 hours later than originally scheduled, after being rebooked from a missed connection. The original arrival was meant to be in the morning, but we did not reach London until the evening of the next day, via a different London airport. What did the airline tell you, and when? Shortly after takeoff from Panama City, the captain informed us that the aircraft had suffered a technical fault and had to return to Panama. Upon landing, Air Europa staff gave minimal information and instructed passengers to wait for updates. Eventually, we were rebooked for the next day, but no clear explanation was provided in writing, and no compensation or formal delay confirmation was issued. What care did the airline provide, if any? No care was provided. We were not offered hotel accommodation, meals, or transport assistance during the overnight delay in Madrid. All arrangements and expenses for accommodation, food, and transport were paid out-of-pocket. How did the incident inconvenience you? The disruption caused extreme fatigue, confusion, and stress, particularly due to the lack of support in a foreign country. We were forced to pay for our own hotel, meals, and transport without any guidance or reassurance from the airline. Additionally, arriving at a different airport added time and cost to reach our intended destination. Did you miss an event or lose money? Yes. We incurred β¬334.63 in expenses for accommodation, meals, and transportation due to the airline's failure to provide care. We also experienced disruption to work obligations and personal plans upon returning to the UK, resulting in additional financial and logistical impact.- Panama City-London
- Economy
Daniel Anthony B
Verified | May 15, 2025Madrid-Palma de Mallorca
Economy
Technical problems
The flight was delayed by more than 3 hours. It was supposed to be a direct flight from Madrid to Palma. But we had to stop in Barcelona to drop off cabin crew in Barcelona, and then continue the flight to Palma. I landed in Palma at 02:30 in the morning- Madrid-Palma de Mallorca
- Economy
Susana L
Verified | May 6, 2025Havana-Amsterdam
Economy
Unknown
Subject: Claim for Missed Connection and Expenses β Flight UX52 & UX1093 Dear Air Europa Customer Service, I am writing to formally request compensation under EU Regulation 261/2004 for a missed connection on my journey from Havana to Amsterdam via Madrid on 27β28 April 2025. My itinerary was as follows: Flight UX52: Havana to Madrid, scheduled departure 27 April 2025 at 21:45 β departed at 23:20 Flight UX1093: Madrid to Amsterdam, scheduled departure 28 April at 15:00 β missed due to delay My flight from Havana arrived in Madrid at approximately 13:40. However, due to an electrical failure and loss of power at Madrid airport (affecting several parts of Spain and Portugal), we were not able to disembark for nearly an hour. By the time I could reach the connecting gate, the flight had already departed. I was left without assistance at the airport and unable to speak to Air Europa personnel, as all service desks were overcrowded and inaccessible. After various failed tries of calling UX, because of the Internet problem (connection in general) I eventually had to book a last-minute flight on KLM (KL1508) at a personal expense of β¬539.54 in order to reach my destination. While the power failure may be seen as an extraordinary circumstance, I would like to point out that the delay in departure from Havana (nearly 2 hours) significantly contributed to the missed connection. Therefore, I request: Compensation under EC 261/2004 for a missed connection (potentially up to β¬600 depending on responsibility) Reimbursement or compensation for additional expenses incurred. I would appreciate your timely response within the EU-mandated 30 days. Sincerely, S.M. Laheij MΓ‘rquez s.m.laheij@gmail.com +31 6 11259859- Havana-Amsterdam
- Economy
Marry A
Verified | May 4, 2025Alicante-Hamburg
Economy
Influence by other flights
the flight which was coming to take us did not come on time and we have to check in again by the time i check in my to hamburg had gone- Alicante-Hamburg
- Economy
Raffoul K
Verified | May 2, 2025Economy
I'VE BOUGHT A SEAT 40C ON THE APP OF AIR EUROPA & PAID BY CC
THE PAX HAD SEAT.26C. PLZ I WANT A REFUND OF 97.74$ AT AIR EUROPA LLUCMAJOR ESP ON MY CC XXXXXXXXX3767 ON19-04-25 AT 19:43:21GMT- Economy
- Desired solution
Refund
Susana A
Verified | Apr 19, 2025Lisbon-Jeddah
Economy
No reason given
As our first flight from AIR EUROPA from Lisbon to Madrid got delayed +3h we could not get to the next flight to Jed, so we needed to have a not planned extra night in Madrid and buy additional tickets from MAD to JED on the next day. In addition, as we were no show for that flight to JED, our reservation was canceled and we needed to book our return from JED trough Paris, so we had to buy an additional ticket from CDG to LIS and not use our already bought tickets from MAD to LIS. AIR EUROPA flight ETD: 11h35 AIR EUROPA flight ATD: 14h35 AIR EUROPA flight ETA: 13h50 AIR EUROPA flight ATA: 16h28 SV Flight from MAD to JED ETD: 16h40- Lisbon-Jeddah
- Economy
Rudoba E
Verified | Apr 11, 2025Havana-Munich
Economy
No reason given
Dear Sir/Madame, It was over 10 hours delay at the airport of Madrid. First the airline informed us that our flight is cancelled, after we were told that, it is actually delayed. we had to wait over 10 hours.- Havana-Munich
- Economy
Paula M
Verified | Apr 6, 2025Gran Canaria-Miami
Economy
No reason given
I purchased a ticket with 5 hour in Madrid to be assured I would get into my Miami connecting flight. I ended up boarding as a last person in the plane to Miami due to the Las Palmas-Madrid cancelation flight.- Gran Canaria-Miami
- Economy
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