Air Europa complaints: comments, page 3
138 comments
Paula M
Verified | Apr 6, 2025
Economy
Paid for extra legroom and was assigned a regular seat
When checking online into my flight from Madrid to Miami (reservation code N7ZO58), I payed 135 euros for extra legroom in seat 40A. In my original boarding pass I was assigned this seat (see attachment). At the airport I was given a paper boarding pass and for some reason and without asking, I was moved to seat 47A. When I arrived to the plane my original seat was taken, I spoke to the stewardess, he agreed that if I had originally seat 40A, I must have paid for it, yet he could not move me since there wasn't another extra legroom available. I flew in seat 47A (see attached paper boarding pass). I am requesting a refund of the complete amount in cash to my credit card and a compensation for the situation.
- Economy
Joao C
Verified | Apr 2, 2025Lisbon-Bangkok
Economy
No reason given
Dear Air Europa Customer Service Team, I am writing to formally request a refund for my recent flight itinerary due to a delay on my initial flight and the subsequent impact on my travel plans. My travel details are as follows: β’ Booking Reference: TAOQN9 β’ First Flight: Lisbon to Madrid (November 3) β’ Connecting Flight: Madrid to Jeddah (November 3) β’ Final Destination: Bangkok, via Jeddah My flight from Lisbon to Madrid on November 3 was significantly delayed, arriving in Madrid at approximately 3:00 PM. Given the timing and the distance between gates, it was impossible to reach my connecting flight to Jeddah, which had its boarding gate closed by 3:05 PM. The considerable distance between my arrival gate and gate B28 for the Jeddah flight further complicated the situation, making it infeasible to meet the connection despite my efforts. Due to this delay, I also missed my connecting flight from Jeddah to Bangkok, causing considerable disruption to my itinerary and resulting in a rebooking to flights departing on November 4. This forced delay resulted in my missing a critical product presentation for my company, impacting my professional obligations. Given the circumstances and the impact on my travel, I am requesting a full refund of my ticket due to the missed connections caused by the delay of my first flight. I trust that Air Europa will review this claim with consideration of the situationβs impact on my schedule and my inability to make my connecting flights through no fault of my own. Thank you for your attention to this matter. Please do not hesitate to contact me should you require any additional information or documentation regarding this request. Kind regards, JoΓ£o Carreira What do you want to claim?: Ticket refund CompensaciΓ³n Amount of the product or service for which you wish to make a claim: Plane tickets from madrid to jeddah and from jeddah to bangkok- Lisbon-Bangkok
- Economy
Jason M
Verified | Apr 1, 2025Caracas-Venice
Economy
NO ASSISTANTS ATTOLL JUST LEFT WITHOUT AND AS WE WERE IN A DIFFICULT SITUATION AND NO OPTIONS WERE GIVEN WE SLEPT IN AN HOTEL AN TOOK THE NEXT DAY FLIGHT AT OUR EXPENCES WITH IBERIA ALSO BECAUSE IN VENEZUELA THERE IS NO ASSISTANCE AND AIR EUROPE NO ANSWER ON THE PHONE NUMBER WE HAD FROM MADRID
- Caracas-Venice
- Economy
Valentina MarΓa T
Verified | Mar 31, 2025Montevideo-Barcelona
Economy
No reason given
I made the claim through their website and called 3 times as I havenβt got any answers. But I didnβt sign anything- Montevideo-Barcelona
- Economy
Nadav H
Verified | Mar 31, 2025Tel-aviv-Buenos Aires
Economy
Technical problems
Iβm wiring here what I have sent Air Europe on my 2 compliant after I have send on the day after the flight and what they have answered me after almost 3 months The flight landed in SΓ£o Paulo at around 7 am and landed in Buenos Aires and around 16:30 when its should have landed at 8:50 in the morning and the airline didnβt give us anything at the airport in regards to food or water Dear Air Europa Customer Service, I am writing to formally request compensation for the 7-hour delay of flight UX41 from Madrid to Buenos Aires, which resulted in an extended and unplanned stay at SΓ£o Paulo Airport (GRU). Under EU Regulation 261.2004, passengers are entitled to compensation for such delays, and I believe I qualify for this claim. Violation of Passenger Rights: 1. Delayed Response to My Previous Complaint β My initial compensation request was met with a response after nearly three months, well beyond the six-week legal timeframe airlines are required to follow. 2. Lack of Assistance During the Delay β Despite being stranded at SΓ£o Paulo Airport for 7 hours, passengers were not provided with proper information, meals, or refreshments, as required by EU regulations. I do not accept the claim that assistance was provided, as my experience at the airport was the opposite. Requested Compensation: As per EU Regulation 261.2004, I request compensation of β¬600 for this significant delay, in accordance with the regulation for long-haul flights exceeding 3,500 km. I expect a prompt response within the legally required timeframe. If this issue is not resolved satisfactorily, I will escalate my claim to the appropriate National Enforcement Body (NEB) or Alternative Dispute Resolution (ADR) service. Please confirm receipt of this request and provide an update on the compensation process as soon as possible. Best regards, Nadav Hirschhorn nadavhirs02@gmail.com Ticket number 9962421664001-9- Tel-aviv-Buenos Aires
- Economy
Jane E
Verified | Mar 28, 2025Panama City-London
Economy
No reason given
Our flight was due to leave Panama at 21.30hrs on 18th March and arrive in Madrid on 19th March for a connecting flight at 15.00hrs to Gatwick. Because of the delay I missed my connecting flight and had to stay overnight in Madrid. I incurred an addtional nights car parking at Gatwick airport. Air Europa provided hotel accommodation for the evening of 19th March. We were advised the reason for delay was due to the outbound flight from Madrid to Panama was delayed as the plane had to be changed- Panama City-London
- Economy
Pablo G
Verified | Mar 24, 2025Amsterdam-Schonefeld
Economy
Strike
We contacted KLM from Cartagena and they didn't offer any voucher or compensation. As we needed to be back to Berlin for work, we opted for the train from Amsterdam to Berlin.- Amsterdam-Schonefeld
- Economy
Nuno C
Verified | Mar 23, 2025Buenos Aires-Lisbon
Economy
Technical problems
AIRLINE COMPANY OFFER A 5β¬ VOUCHER TO EAT SOMETHING. BECAUSE WE ARRIVE AT DESTINATION AT HALF DAY INSTEAD OF BEGINING OF THE DAY, I'VE LOST HALF WORKDAY.- Buenos Aires-Lisbon
- Economy
Stefanie B
Verified | Mar 23, 2025Amsterdam-Schonefeld
Economy
Strike
We contacted KLM from Colombia but thy didn't offer any voucher or any kind of compensation. The strike had been announced the week before in media and they only reached out the day before the flight date. We had to be back at work so we had to catch an ICE from Amsterdam to Berlin.- Amsterdam-Schonefeld
- Economy
Diego Alberto P
Verified | Mar 19, 2025Rio Negro-Madrid
Economy
Technical problems
At the moment I have made the check in I was told that the flight was already delayed by 3 hours due to a change on planes for technical issues- Rio Negro-Madrid
- Economy
Poomkhun C
Verified | Mar 10, 2025London-Madrid
Economy
Technical problems
Air Europa airlines from LDN Gatwick to Madrid - Flight departed on time at 9am - Technical issue on flight caused airplane to redirect back to Gatwick airport - Flight delayed, and reschedule to 6pm departure - Around 4pm, the flight has been rescheduled to depart at 10pm - Around 6pm, flight has been rescheduled to depart at midnight. - We abandoned the trip and went home due to uncertainty in airlines, they mis-deliver on their flight times - The actual flight got delayed again and again and left at 11AM the next day (which we didn't go anymore) - If we have waited and gone on the flight, we would have arrived over 24 hours later than the departure time. This is outrageous because the airline is able to delay again and again, with no promise of departure. If we stayed, we would have been at the airport for over 24 hours. We wasted a lot of money 350 GBP from hotel bookings, not being able to go to Madrid, and lost money 60GBP on prepaid tour guide bookings. The airline provided only 3 food vouchers, each is only 4 british pounds. Does not even cover meal deal.- London-Madrid
- Economy
Dino F
Verified | Feb 13, 2025Rome-Lima
Economy
Don't remember
As a passenger affected by the delay on Air Europa flight UX175, which took place on December 12, 2023, I would like to address the situation. The flight was scheduled to depart from Madrid Airport (MAD) at 23:45, with an estimated arrival at Lima Airport, Peru (LIM), at 05:45 AM. Unfortunately, the flight arrived at its destination with a delay of over 7 hours, causing significant inconvenience and harm to me. More specifically, this delay prevented me from attending scheduled meetings that morning with the Ministry of the Environment and the Municipality of Lima, thus compromising my work and objectives for these critical meetings. In light of this situation, I wish to assert my rights as a passenger and request the compensation outlined in current regulations for delayed flights. According to Regulation (EC) No. 261/2004 of the European Parliament and Council, I am entitled to financial compensation of EUR 600 due to the inconvenience caused by this delay, as the flight originated from an EU airport. Despite the company explanations regarding the unforeseen circumstances that led to the delay and aircraft change, the experience as a passenger was extremely disappointing. I did not receive any form of assistance during the waiting time and the delay process, which is unacceptable given Air Europa's commitment to its customers.- Rome-Lima
- Economy
Nikolaos A
Verified | Feb 7, 2025Madrid-Bilbao
Economy
Weather conditions
We were about to arrive at San Sebastian at 1:30-2:30 but our flight to bilbao was canceled we waited there for almost 3-4 hours . We take the bus and made 4:30 hours to arive to blibao and the We took the bus on 7 am and finally we arrive on san Sebastian At 9:00 am At night. We got very tired as we arrive at hotel 8 hours later that we supposed to arrive if our flight wasn't canceled- Madrid-Bilbao
- Economy
Amy P
Verified | Feb 3, 2025Madrid-Havana
Economy
Technical problems
The airline have responded twice saying I need to contact the sales team over the phone but I am unable to get through, just transferred between agents and put on hold for 40 minutes- Madrid-Havana
- Economy
Robert J
Verified | Feb 2, 2025Madrid-Miami
Economy
Successful claim
I flew in from Madrid ,business class, and had to change planes in Casablanca to fly on to Miami. The time window between flights was originally over one hour, but our flight was late coming in and I had to register separately for the US flight. By the time I got to the Air Maroc service counter , the boarding has ended. I have been trying to get served without waiting in line by trying to attract attention of the service staff, but to no avail. I spent another 1,5 hrs at the airport while the staff was trying to rebook my flight. Afterwards I was told that I could stay in a nearby hotel for free. But at Sky hotel I was told that I needed a voucher. and by then I was too tired to go back to the airport and demand a voucher. Therefore my hotel stay, food expenses, some toiletries were on me. Thank you.
- Madrid-Miami
- Economy
- Successful claim
Judit P
Verified | Jan 30, 2025Vigo-Budapest
Economy
Successful claim
IAF 1601 Madrid-Paris CDG was delayed. I missed flight AF 1694 Paris CDG-Budapest. The next day I could go to Budapest with AF1394. My Confirmation number SDYS2A
- Vigo-Budapest
- Economy
- Successful claim
Raul Marcelo A
Verified | Jan 22, 2025Buenos Aires-Palma de Mallorca
Economy
Technical problems
12:50 PM. We haven't received, not even a glass of water. I've lost money cause I was travelling for job reasons.- Buenos Aires-Palma de Mallorca
- Economy
Karina B
Verified | Jan 17, 2025Madrid-Amsterdam
Economy
Technical problems
Flight was detoured from Madrid to Amsterdam and then router back to Madrid. We then had to deplane and get a new one.- Madrid-Amsterdam
- Economy
Robert K
Verified | Jan 14, 2025Amsterdam-Tenerife
Economy
Successful claim
No reason given
Official Complaint and Request for Compensation Dear Sir/Madam, I am writing to express my dissatisfaction regarding my recent experience with Air Europe on 14 January 2025. Several issues occurred during my trip, and I am requesting appropriate compensation in accordance with European regulations and your companyβs policies. 1. Delay of Flight UX 1098 (AMS-MAD) Flight UX 1098 from Amsterdam to Madrid, originally scheduled to depart at 11:00 AM, was delayed until 3:00 PM. As a result, I missed my connecting flight, NT6065 from Madrid to Tenerife (TFN). Given that the delay exceeded 3 hours and was within your airlineβs control, I request compensation in line with EU Regulation 261/2004. For a flight of this distance, the compensation is β¬400. 2. Issues with the Upgrade to the 787 I had pre-booked an upgrade for my connecting flight NT6065 to benefit from better amenities, including flatbed seats and increased privacy for health reasons. However, due to the delay, the flight was operated by an older aircraft that did not offer these features. This falls short of the expectations you set when selling the upgrade. I therefore request a full refund of the upgrade cost, amounting to β¬145, as the promised service was not provided. 3. Inadequate Rebooking and Poor Customer Service Due to the delay of flight UX 1098, it was your responsibility to arrange an appropriate alternative for my onward journey. I was automatically rebooked on a flight with a low-cost carrier departing at 8:00 PM, despite my repeated requests via phone to your customer service team to be placed on flight Iberia 1585 at 6:45 PM, which was the more suitable option for me. This disregard for my preferences is unacceptable and falls short of the SkyTeam standards you claim to uphold. Moreover, the late flight resulted in my inability to arrange transportation to my final accommodation, causing additional stress and inconvenience. My Request: 1. Compensation of β¬400 for the delay of flight UX 1098 (in accordance with EU 261/2004). 2. Refund of the upgrade cost (β¬140), as the provided service did not meet the promised standard. 3. An explanation and compensation for the poor handling of my rebooking. This could include reimbursement for additional expenses incurred or compensation for the inconvenience caused. I kindly request a written response within 14 days and resolution of the above issues to my satisfaction. If no response is received within this timeframe, I will be compelled to escalate the matter further, including lodging a complaint with the European Consumer Centre (ECC) or pursuing a dispute with the relevant authorities. I trust that you will treat my complaint with the seriousness it deserves. Yours sincerely, Robert Antony Kempers Adres: Bamshoevelaan 23, 7523 JJ, Enschede, The Netherlands Email Address: kempersrobert@gmail.com Phone Number: +31 614101966 Booking Reference Number: KFEJND Bankaccount number: IBAN NL64ABNA0490332080, Nijmegen, The Netherlands Flyingblue number: 2089814903 Platinum member See attachment scheduled ticket and updated ticket. Also a copy of the requested flight with Iberia and the automatic upgrade payment for a modern 787 with flatbed.- Amsterdam-Tenerife
- Economy
- Successful claim
Axel R
Verified | Jan 12, 2025Buenos Aires-Frankfurt
Economy
No reason given
We missed our Connecting flight (Madrid - Frankfurt) and were rerouted via Portugal. We flew from Madrid to Portugal, and then from Portugal to Frankfurt changing airlines aswell. I ended up arriving in Frankfurt at 17:00 instead of the originally planned 9:55, making me miss my planned train connection in Frankfurt to reach my home.- Buenos Aires-Frankfurt
- Economy
Romaine W
Verified | Jan 11, 2025Brussels-Madrid
Economy
Technical problems
No one told us what happened with the plane , the landed in france without announcement, we were left standing and waiting for hours in the airport , got wet going ti the bus to the hotel my room had water leaking everywhere plus the bed scratches.i had to book Iberia to leave because i wouldave missed my exam at school- Brussels-Madrid
- Economy
Angie M
Verified | Jan 10, 2025Fuerteventura-Gran Canaria
Economy
No reason given
No communication from airline. Departure time was incorrectly shown on the board throughout the delay. i.e departure time showed approx 1 hour delay and then 2 hours, but having checked the departure myself from Gran Canaria it still stated that the aircraft had not yet departed.- Fuerteventura-Gran Canaria
- Economy
Tracey H
Verified | Jan 5, 2025London-Havana
Economy
Don't remember
We flew from London to Madrid where we were catching a connection to Cuba. The Cuba flight was over 4 Β½ hours delayed with no explanation, no refreshment offers, no customer service at all. I have reached out to the airline on numerous occasions over the last few months and aside from their initial response, they have refused my claim. I have used email and their own portal to no avail. Even my tour operator tried to intervene for me but the airline has not responded. Our first evening in Cuba was ruined as by the time we finally reached our hotel, it was almost 1am so we lost the first evening and were tired the next day when we should have been enjoying exploring Havana.- London-Havana
- Economy
Isaac Gustavo M
Verified | Dec 10, 2024Lisbon-Mexico City
Economy
I bought a round ticket. And they told me that since I missed my flight connection (Madrid to Lisbon), they cancelled my return ticket
- Lisbon-Mexico City
- Economy
Natalia D
Verified | Dec 9, 2024Madrid-Buenos Aires
Economy
Don't remember
The flight was delayed by 3 hours, and although we were given a meal voucher, there was only one place open because it was very late, and the long line made it impossible for me to use it before the flight departed. At first, the airline told us the delay would only be one hour. After another hour and a half, they changed our gate and said that the plane could not take off. My flight landed at 12 noon.- Madrid-Buenos Aires
- Economy
Nikol K
Verified | Dec 2, 2024Lima-Tel-aviv
Economy
No reason given
Canceled less than 2 weeks prior. We had to extend our stay and get on another flight of theirs several days later which incurred substantial additional cost.- Lima-Tel-aviv
- Economy
Sandro C
Verified | Nov 6, 2024Guayaquil-Amsterdam
Economy
Technical problems
They told us that the issue happened due a technical problem with the airplane. Then they also told us that each of us had 12 euro for a meal, but the tickets were rejected, so we pay for it.- Guayaquil-Amsterdam
- Economy
Cristina G
Verified | Oct 7, 2024Madrid-Porto
Economy
Weather conditions
The flight should have left at 19h05 (local time), but left almost three hours later, at 21h30 (local time). So it cause a lot of constraints in the arrival destination.- Madrid-Porto
- Economy
Edwin T
Verified | Sep 30, 2024New York-Madrid
Economy
Change of carrier
TOT3ND ( ref) Dear Air Europa Customer Service, I am writing to formally request a refund for my flight, which has been subcontracted to Iberojets, as informed by your recent communication. While I appreciate the effort to minimize delays, I would prefer not to proceed with the rebooked flight and instead opt for a full refund as provided under EU Regulation EC 261/2004. As the change in carrier does not align with my travel preferences, I would kindly ask that you process my refund at your earliest convenience. I understand that the refund should be issued within seven days, as per the guidelines set forth by the regulation. Please confirm the details of my refund, and if any additional information is required to process this request, I am happy to provide it. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely, Edwin Torres de Jesus TOT3ND(localizador) etordj@icloud.com +1-787-221-9976- New York-Madrid
- Economy
- Desired solution
Ariel H
Verified | Sep 3, 2024Ibiza-Palma de Mallorca
Economy
Technical problems
Our flight eventually arrived around 5 hours late at PMI and turned what should have been a leisurely afternoon into a frantic rush to make it to a shop before closing, and resulted in a late arrival at our accommodations on the other side of the island. Weather was fair on the day of the flight. During the delay, the communication from the airline regarding flight status and any accommodations were very poor. For a time the flight showed as cancelled on the departure monitor with no explanation. At one point halfway through the eventual delay we boarded the aircraft, only to deplane and return back to the terminal and wait again. Very little information was provided about the reason for the delays, although a "technical issue" was mentioned, and if I recall correctly one announcement mentioned a spare part being transported on another flight from Madrid. I earlier approached Air Europa regarding this matter; they advised that I must seek compensation from the operating carrier. I then made a request for compensation from UEPfly (operating the flight as WT 7772), who claimed -- without adding any specific detail -- that the delay was due to "different incidents of special gravity, incompatible with flight safety" and thus an "extraordinary circumstance" not eligible for compensation. However there is absolutely nothing to show that the issues with the flight were truly unforeseeable and beyond the airline's control. Note: attached is the reply from UEPfly (not a voucher or anything I was asked to sign) -- needed to attach something to enable the "continue" button on this form if selecting that I had contacted the airline.- Ibiza-Palma de Mallorca
- Economy
Andres M
Verified | Jul 30, 2024Miami-Madrid
Economy
Don't remember
The delay in the flight caused problems with our schedule. We never received any explanations about the reason or reasons why.- Miami-Madrid
- Economy
Petr D
Verified | Jul 27, 2024Lima-Munich
Economy
Technical problems
Our flight from Lima to Madrid was canceled and also was canceled our other flight Madrid - Mnichov, both from same company Air Europa, they told that reason is technical problems. They left us in hotel over night a next day was extra flight delayed 2 and half hour, so it effected our other flight, they booked for us another flight from Madrid to Mnichov but we had to wait more then 7 hours. We arrived to Munich very late, so we had to paid hotel over night for 96 E and we missed our bus what we booked so we lost another 156 E, plus other staff like food. We strached recepies for that. Finally we will arrive home tomorow, which is 2 days later then we had our normal flight!! We had to take on more day off from our job and we lost another money.- Lima-Munich
- Economy
Lucie N
Verified | Jul 26, 2024Lima-Munich
Economy
Technical problems
Our flight from Lima to Madrid was canceled and also was canceled our other flight Madrid - Mnichov, both from same company Air Europa, they told that reason is technical problems. They left us in hotel over night a next day was extra flight delayed 2 and half hour, so it effected our other flight, they booked for us another flight from Madrid to Mnichov but we had to wait more then 7 hours. We arrived to Munich very late, so we had to paid hotel over night for 96 E and we missed our bus what we booked so we lost another 156 E, plus other staff like food. We strached recepies for that. Finally we will arrive home tomorow, which is 2 days later then we had our normal flight!! We had to take on more day off from our job and we lost another money.- Lima-Munich
- Economy
Levan I
Verified | Jul 23, 2024Madrid-Bogota
Economy
My friend has already received compensation thanks to you, similarly I was with him who was denied boarding by Air Europe on January 15, 2023 due to the seats on board
- Madrid-Bogota
- Economy
Andrea N
Verified | Jul 20, 2024Alicante-Palma de Mallorca
Economy
Charge twice for extra bag but won't refund!!
Complaint about Air Europa keeping money that isn't theirs. My husband paid for extra bag as there was no option to choose golf clubs when booking on your website. He rang to ensure this was correct but was told it wasn't and that payment could be taken over the phone to ensure golf clubs could be carried. You have 2 lots of our money, extra bag AND golf clubs. You can see we only checked in 2 suitcases and golf bag. What you have done is stealing by saying you can't refund. This is disgusting and I will take the matter higher up if we are not refunded within 10 days. Shocking airline taking money twice then claiming it can't be refunded. Ensure this is done before I use other form of complaint- Alicante-Palma de Mallorca
- Economy
- Desired solution
Refund
Guillaume P
Verified | Jul 18, 2024Lisbon-Santo Domingo
Economy
Technical problems
Here is what I wrote the airline, which refused compensation so far (we were thinking to bring it to court but we don't have the time or energy, it's not worth it, but we find it incredible how they simply did not compensate us): I booked a travel itinerary for April 12th 2024 from Lisbon to Santo Domingo with booking reference UX/PI3ISG. The reservation included two flights, the first one Lisbon to Madrid (UX1150), the second one Madrid to Santo Domingo (UX89). The first flight got 6 hours delayed. I waited for 6 hours in the airport, until I got denied boarding because Air Europa rescheduled me on a flight for the next day without even asking for my approval. I then got put into a hotel by Air Europa, which covered my evening dinner, and still have to also send you my taxi tickets to get them reimbursed. Ultimately, I arrived 24 hours late at my destination and missed the event I went there for. Thank you for compensating me for this travel delay according to the European Regulation 261/2004.- Lisbon-Santo Domingo
- Economy
Audie S
Verified | Jul 6, 2024Madrid-Santo Domingo
Economy
Delayed luggaged eventually it was already lost.
Flight was on June 13,2024,my luggage was delayed me andbmy groups was only in transit visa as we are seaferers and joined our ship after a day of staying in a hotel in SDQ.I reported the dellayed/lost luggage immediately and requested gor the return of my luggage in the Philippines if found.SDQ employee called my wife in the Phil.and talked on the arrangement of the return of my lost luggage.My wife said I am no longer in SDQ and requested the employee to arrange the return of the luggag to my home address in the Phil.they told that they will contact aireuropa to bring it back to the Phil.but until now July 6th there is no update yet and aireuropa is not responding on my emails.
- Madrid-Santo Domingo
- Economy
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