Air Serbia complaints: comments, page 2
105 comments
Ahmet Ratip O
Verified | Apr 22, 2026
Barcelona-Larnaca
Economy
Claim escalated to airline
We took the flight JU581 from Barcelona to Belgrade. We had a connecting flight at 13:20 (JU482). Belgrade to Larnaca. First flight landed late and when we landed, gate was closed. They said we cannot get the flight, and they will give us another flight next day. We went to information desk, they said because of the delay on the first flight, it is their fault so they arrange everything free of charge. They arrange the next day flight (JU480) which was next day. So we had to stay in a hotel (they arranged it). We had a baby and visiting family. So we lost 1 day from our holiday. We make Claim on January 10th, still they did not come back to us.
- Barcelona-Larnaca
- Economy
- Claim escalated to airline
Marine B
Verified | Apr 14, 2026Paris-Rijeka
Economy
Claim escalated to airline
Influence by other flights
I had a dance festival which started on September 6, having arrived around midnight on September 7, I missed part of the event (classes + dance evening + catering included) and I would like the financial compensation to take this into account- Paris-Rijeka
- Economy
- Claim escalated to airline
Ting X
Verified | Apr 14, 2026Belgrade-Shanghai
Economy
Cash charged for overweight luggage and denial to provide receipt
My purchased luggage is 23kg and my bag was 26kg (3kg overweight). The lady at check-in counter charged me 100 Euro in cash. I asked for receipt and she said I could only get it from boarding gate, but when I got to the boarding gate, the other lady said receipt should be given at check-in desk. Also, my luggage tag shows 23kg checked in, instead of 26kg (the actual one). The lady at boarding gate contacted check in desk after my complaint, then the lady from check in desk came and THREW me a hand written so-called ‘receipt’. Furious and upset for my experience with Air Serbia. I wish to get a proper explanation for not providing receipt for my money charged. I also want to get proper compensation for this situation and such poor customer service.Overall
Cash charged for overweight luggage without receipt, Poor customer service at check-in desk
- Belgrade-Shanghai
- Economy
Mira J
Verified | Apr 1, 2026Nuernberg-Belgrade
Economy
Claim escalated to airline
Denied boarding against my will happened to me and other people who had online checked boarding passes. They left us with no explanation and gave us contact to call Air Serbia and solve the issue by ourselves! We got other flight to Frankfurt and to Belgrade, so I arrived after 10 pm to Belgrade. Air Serbia had no idea about this when we called them. Just to mention, I was pregnant at that time and this was so stressful for me. I took one day off my job to fly that day. And Air Serbia did not provide me food or drink, I spent additional 23€.
- Nuernberg-Belgrade
- Economy
- Claim escalated to airline
Panagiotis P
Verified | Mar 19, 2026Amsterdam-Larnaca
Economy
Claim escalated to airline
No reason given
I have been emailing and trying contact them for 7 months, and finally after 7 months of waiting they answered the document i sent above. They have been really unprofessional telling me my situation is 'special' and that's why it takes long to give an answer. It's total lies there answer and not specific at all, they are just trying to get out of it and not pay me my compensation.- Amsterdam-Larnaca
- Economy
- Claim escalated to airline
Hajrija S
Verified | Mar 13, 2026Stockholm-Belgrade
Economy
No reason given
We boarded the aircraft on time; however, the plane remained on the runway for more than three hours after boarding without departing. During this time, the pilot apologized several times for the delay and stated that the reason was a lack of personnel and that they were understaffed. While we were waiting on board, the pilot first informed us that we needed to wait until the baggage of passengers who had arrived on the same aircraft was unloaded. Later, he announced that we also had to wait for our own baggage to be loaded. From the aircraft we could clearly see that these procedures were indeed taking place. I would also like to point out that we checked the departure board and noticed that although some flights were delayed, many others departed on time or with only minor delays. Therefore, it is difficult to understand how weather conditions could have affected only this flight while others were able to depart normally. Additionally, the aircraft had arrived from Belgrade and landed on time at Stockholm Arlanda Airport.- Stockholm-Belgrade
- Economy
Jasmin S
Verified | Mar 13, 2026Stockholm-Belgrade
Economy
No reason given
We boarded the aircraft on time; however, the plane remained on the runway for more than three hours after boarding without departing. During this time, the pilot apologized several times for the delay and stated that the reason was lack of personnel and that they were understaffed. While we were waiting on board, the pilot first informed us that we needed to wait until the baggage of passengers who had arrived on the same aircraft was unloaded. Later, he announced that we also had to wait for our own baggage to be loaded. From the aircraft we could clearly see that these procedures were indeed taking place. I would also like to point out that we checked the departure board and noticed that although some flights were delayed, many others departed on time or with only minor delays. Therefore, it is difficult to understand how weather conditions could have affected only this flight while others were able to depart normally. Additionally, the aircraft had arrived from Belgrade and landed on time at Stockholm Arlanda Airport.- Stockholm-Belgrade
- Economy
Astrid M
Verified | Feb 22, 2026Naples-Barcelona
Economy
I had a flight from Naples to Barcelona, with a connection in Belgrado. My flight from Naples to Belgrado got delayed, so, when I arrived at Belgrado, the plane to Barcelona had already departured. I had to spend the night in a hotel and go only on the other day. I lost 44 Euros because I had to do another check in in my hostel.
- Naples-Barcelona
- Economy
Ελενη Χριστινα Π
Verified | Feb 5, 2026Athens-Stockholm
Economy
My suitcase contained essential personal items, including my prescribed medication, which caused me significant inconvenience and concern. In addition, as I was traveling from Greece to Sweden, where weather conditions were extremely cold, I was forced to purchase warm and heavy clothing due to the low temperatures upon arrival. The delay of my baggage resulted in unexpected expenses and discomfort, which could have been avoided if my luggage had arrived on time. I kindly request compensation for the costs incurred as a result of this situation.
- Athens-Stockholm
- Economy
Margarita S
Verified | Jan 24, 2026Moscow-New York
Economy
Missed my flight from Belgrade to jfk. First flight in Moscow was delayed in 3 hours. I arrived in Belgrade and plain take off without me. Only 20 minutes need to be waiting. People in the connection desk was very rude. They give us the worst solution to go to New York. They didn't listen what we tell them. It was very nervous situation. It's wasn't my fault that first flight is was delayed, but they make as like it's our fault.
- Moscow-New York
- Economy
Ivana S
Verified | Jan 13, 2026Sofia-Zurich
Economy
Successful claim
Influence by other flights
My initial flight JU 113 (SOF–BEL) was scheduled to depart at 16:05 but was significantly delayed, departing at 19:02. As a result of this delay, I missed my connecting flight JU 334 (BEL–ZRH) and was rebooked on flight JU 330 for the following day, 1 November. Unfortunately, I was unable to wait until the next day due to personal reasons. I chose Air Serbia for this journey because I needed to return on 31 October, not on 1 November. Consequently, I was forced to purchase the next available same-day flight with SWISS, at an additional cost of €334 because Air Serbia didn't accommodate me on the earliest possible flight. I cancelled the next day return offered by them and submitted a claim regarding this situation. The refunded me money only for the second untaken segment of the journey. However, I submitted a compensation request claim, so I can receive the compensation under the EU law for delayed arrival at final destination and out of pocket money paid for this. Unfortunately, they are procrastinating my case and 3 months have passed already. I have contacted Air Serbia many times with claims and emails, however, they always find a reason to delay their response, such as high workload, etc. The email attached is the latest one I received from them.- Sofia-Zurich
- Economy
- Successful claim
Aikaterini V
Verified | Dec 25, 2025Athens-Stockholm
Economy
Successful claim
It costed us money and time to go to the airport to take our bags and to return to our home again. Also we tried to communicate with air Serbia when it happened, and a female employee was really very rude to us, she was yelling and then closed the phone when I was still speaking. We were very disappointed.
- Athens-Stockholm
- Economy
- Successful claim
Vladimir L
Verified | Nov 2, 2025Tbilisi-Belgrade
Economy
I was going to flight back home to Belgrade. The company dismissed my ticket because I had arrived to Tbilisi on another flight. So I had to pay extra $502 to get back home — instead of using the ticket I bought previously. No excuses, no discounts.
- Tbilisi-Belgrade
- Economy
Yaman A
Verified | Sep 22, 2025Amsterdam-Bucharest
Economy
Successful claim
No reason given
Dear Sir/Madam, My original trip was from Amsterdam to Belgrade to Bucharest, and from there continuing to Damascus. Due to a one-hour delay on my flight from Amsterdam, I was unable to catch my connecting flights to Bucharest and Damascus. The airline offered me only one alternative: a flight from Belgrade to Bucharest. As a result, I had to purchase a separate ticket to Damascus at my own expense. After missing my connection, I waited for two hours at the airport before transportation was arranged to a hotel. The accommodation for one night was covered by the airline, but I had to pay €25 in cash for a taxi back to the airport the following day. Unfortunately, the taxi driver did not provide me with a receipt. In addition, I was required to wait nearly 14 hours in Bucharest before I could take my rescheduled flight. I kindly request that you review my case and consider compensation for the inconvenience, the additional flight costs, and the unreceipted taxi fare. Sincerely, Yaman- Amsterdam-Bucharest
- Economy
- Successful claim
Chang-Hyun S
Verified | Aug 7, 2025Economy
Flight Cancellation and Delay out NO any notice
The most frustrating part of this experience was the complete lack of explanation or accountability from Serbia Airlines regarding the flight cancellation. Not only was the cancellation abrupt and unannounced, but we were also treated as if we were at fault, rather than receiving an apology or assistance. It felt as though we, the passengers, were being blamed like offenders, rather than supported as customers who had fulfilled all responsibilities on our end. In my case, this journey was not an ordinary trip. My wife and I had dreamed for years of walking the Camino de Santiago pilgrimage together. It was something we had kept on our bucket list for a long time, and we were finally able to align our annual leave schedules with great difficulty, due to living and working in different continents — Istanbul and xxxx. We planned everything down to the last detail and paid in full for all flights, train tickets, and accommodations for the entire period from July 23 to August 3, 2025. This was not merely a vacation. It was a deeply meaningful and symbolic journey for us as a couple — and any disruption to the schedule posed a serious risk to the success of the pilgrimage. Because of your flight cancellation, our entire travel chain was broken, and we were forced to take extraordinary measures, including paying much more than the cost of the original airline ticket, just to recover the original itinerary and preserve our dream. To make matters worse, not only was our outbound journey disrupted, but our return journey was also impacted. On our way back, the Belgrade → Istanbul flight was delayed by over 2.5 hours, and once again, we missed our connecting flight. This caused yet another financial burden on top of exhaustion and disrupted work obligations. In both directions, we faced significant stress, logistical chaos, and unexpected expenses — all because of Serbia Airlines’ actions and failure to communicate properly.- Economy
- Loss: €6000
- Desired solution
Expenses reimbursement
Елена Ю
Verified | Aug 6, 2025Larnaca-Belgrade
Economy
No reason given
Авиакомпания менее чем за 5 дней до вылета просто прислала уведомление об изменении времени вылета с 17:50 на 04;00.- Larnaca-Belgrade
- Economy
Isabella K
Verified | Jul 22, 2025Zagreb-Tivat
Economy
No reason given
I had extra expenses but it was added under Francisca´s case and our expenses were shared so if she gets it all, we divide it after. The airline said they were not gonna pay our expenses or any compensation since. the issue was because of an emergency in the airport but as we show you guys, our delay occurred before that.- Zagreb-Tivat
- Economy
Maria T
Verified | Jul 20, 2025Economy
I arrived to Split, Croatia but my luggage did not
They forgot to send my luggage in my flight, they send it the day after. i had to buy clothes and shoes for the day because we had a tour, and do a round trip to the airport to pick up my luggage. I want a refund for all the extra expenses (around 100€) that I had to make because of AIR SERBIA mistake.
- Economy
- Loss: €100
- Desired solution
Refund
Nikol P
Verified | Jul 14, 2025Bucharest-Belgrade
Economy
Successful claim
No reason given
We intentionally chose the flight during the midday so that we could have free evening at home - before coming to work on the next day after a long trip. Now it’ll be a really tiny amount of time for our rest. Also just before we were on the musical festival Beach Please and left it earlier on the last day on Sunday because we needed to wake up quite early to be on time to the flight (we also needed to ride 3 hours by car before that) + we didn’t get that much sleep anyway. But it would be completely different if we had these 4 hours by our choice, and now we need to wait that much anyway at the airport We came to the airport at 14:30 and saw the delay time at the registration desk - so there were no prior notification on the mail and we need to spend this whole time being at the airport already The company didn’t provide a money voucher so that we could choose food and drinks by ourselves - instead it was already just water, some crackers and keks. It was also provided not immediately at the gate but after quite a time, so that we needed to buy drinks by ourselves before that because we already waited for some time and were thirsty- Bucharest-Belgrade
- Economy
- Successful claim
Ivana G
Verified | Jun 23, 2025Podgorica-Sevilla
Economy
No reason given
First, I would like to emphasize that, in agreement with your agent, due to the inability to submit a complaint for delayed luggage (because the complaint form is currently under maintenance), I submitted a regular delay form indicating that my flight was delayed by more than three hours in order for the claim to be accepted. The agent advised me to leave a note here specifying that the complaint actually concerns delayed luggage, and that this way my claim would be properly processed as a case of delayed luggage. Below, I am providing a detailed description of the issue and the circumstances that occurred. I would like to express my dissatisfaction and submit an official complaint regarding the serious inconvenience and damage we experienced due to the loss of luggage during our flight from Schiphol Airport in Amsterdam to Seville. From June 7 to June 13, I stayed in Seville, representing Montenegro at the prestigious international events – the PMI Global Knowledge Forum 2025 and the Innovate4Climate (I4C) Conference. These events are of great importance for our country and institution, and I attended them as the Director of the Directorate for Climate Change and Sustainable Development at the Ministry of Ecology, Sustainable Development and Northern Region Development. During the boarding process in Amsterdam, at Schiphol Airport, on June 7, I noticed that my checked-in suitcase was left on the tarmac. I immediately informed the flight attendant and expressed my concern that my luggage had not yet been loaded onto the plane. However, the response I received was completely inadequate — the flight attendant insisted that all baggage had already been loaded and explicitly refused to check the situation. As a result, neither my luggage nor that of my colleague arrived in Seville, preventing us from participating in the first and key day of the PMI Global Knowledge Forum and the Innovate4Climate Conference on June 8. Due to the lack of official materials, documentation, and appropriate clothing, we were forced to miss important obligations, which caused professional damage and additional expenses. Furthermore, we had to personally go to the airport in Seville, at our own expense, to retrieve the luggage, which further disrupted our work obligations and resulted in unplanned costs. I would also like to emphasize that my medication for high blood pressure was in that suitcase, and I was therefore unable to take it regularly. Please note that, regarding the reimbursement claim, we are unable to provide receipts for the purchase of essential items, as we arrived at the hotel late in the evening (around 11 PM), when all shops were already closed. We only have receipts for taxi transportation. In addition to the material damage, missing the key day of the forum also led to the loss of daily allowances that were to be provided by the World Bank, which further impacted our professional engagement. In light of the above, I kindly request that the airline provide appropriate compensation and understanding, considering that this situation was caused by the fault of airport and airline staff. I would appreciate a prompt response confirming whether I have correctly submitted the claim and if it will be accepted. I also hope that the delay in your response, as well as the current inability to submit the complaint, will not result in missing the deadline for filing the claim. I would also like to note that I have already submitted a claim (reference #460808), but it may not contain a detailed explanation. Therefore, I have submitted this claim again with a more detailed description of the situation.- Podgorica-Sevilla
- Economy
Arthur H
Verified | Jun 20, 2025Amsterdam-Tirana
Economy
No reason given
My flight was delayed, after which we missed our connecting flight. We were booked on an outbound flight half a day later, which has created a lot of unforeseen costs. I needed a hotel in Tirana, I had a lot of things that had no refunds, and a lot of costs in Serbia as well. Nothing was compensated for me. Other people in the flight had been compensated with 400 euros, but they said that was an accounting mistake...therefore, they did not refund me, and they just stopped responding to my emails and calls. I arrived at my final destination 12 hours later. I have lost a lot of money because of this incident, and I would like to be compensated for this terrible experience with Air Serbia. They have told me the problem was weather-related, global flight system-related, or issues at an airport. Every time they said something else, which they could not provide proof of the fact that other travelers have been compensated says enough, I believe...- Amsterdam-Tirana
- Economy
Dragan S
Verified | May 27, 2025Barcelona-Skopje
Economy
No reason given
Let je trebao da bude u 20:35 ali je kasnio bez ikakvog razloga i poleteli smo tek u 22:20 sa tim sam propustio moj conected flight do Skopje. Tek naredni dan smo poleteli u 7 ujutri do Bec a u Skoplju sam tek stigao u 12 popodne. Zbog ovog nisam mogao da stignem na poslu i propustio bitne sastanke. Niko od zaposlenih nije imao obrazlozenje zog cega nismo poleteli na vreme.- Barcelona-Skopje
- Economy
Ekaterina A
Verified | May 16, 2025Economy
Canceled booking
I missed my flight on 11/05/2025 to Belgrad, but bought another ticket on 13/05/2025. When I tried to do check in for return flight as I did not cancelled it and nobody from Airserbia company did not inform me about booking cancellation, I find that my booking cancelled. They did me refund as a joke and I bought a new ticket.- Economy
- Loss: €300
- Desired solution
Refund
Brkic K
Verified | May 2, 2025Economy
Problem je sto moju mamu nisu cekala invalidska kolica
Moja mama cesto leti sa Airserbia, vi ste jedina kompanije sa kojom su moji roditelji letali gde im je regularno uskracena usluga invalidskih kolica iako je regularno uradjena prenotaciaja kada je kupljena karta. Problem je sto iz Italije za Srbiju leti samo Airserbia. Voleva bih da vidim vase majke koje imaju problema kako bi se vi ponasali. NIJEDNOM NIJE SLETELA U ITALIJI DA JE NISU CEKALA KOLICA I ASISTENCA. LET ZA BEOGRAD JE UVEK???KOLICA NAS CEKAJU ILI NE???- Economy
- Desired solution
Other
Kosta S
Verified | Apr 5, 2025Nice-Athens
Economy
Successful claim
No reason given
Hi - We were supposed to fly from Nice to Belgrade and then Belgrade to Athens in order to watch the Euroligue game on 27/03. We had booked AIrbnb on Athens and paid our game tickets. Because of the delayed flight we arrived in Belgrade with almost 4h of delay and therefore could not catch the original flight to Athens. The air company put us on a flight the next day. We missed the game we paid Airbnb, and spent one aftrenoon in Athens as opposed to 2 days.- Nice-Athens
- Economy
- Successful claim
Anna L
Verified | Apr 1, 2025Economy
Terrible service during the flight meal with Air Serbia
I almost missed my flight in Belgrade Airport because they did not publish on departure displays that the boarding has started. But much worse experience expected me on the flight from Belgrade to Zurich. I was flying business and during the dinner the flight attendant gave me the food tray without asking me to unfold my table first (I was sitting in the first row where you have to unfold your table from the side sit and its quite heavy). So I spilled the tray with food and beverages on myself. To my very big surpise, the stewardess did not help me to clean it, but she just gave me a pile of towels and completely ignored me until end of flight. They did not even remove the tray from me, so that I was blocked from going to the bathroom to clean myself. Thanks to my neighboor who gave me some wet towels. They also did not propose me any new beverages so that I had to ask myself for at least water. At the end of the flight, when the crew finished their own dinner, a stewardess asked me if I want maybe a dessert because they have one left. I asked water and tea instead. I find this service completely inacceptable not only for business class, but in any situation and with any customer.- Economy
- Loss: €1441.17
- Desired solution
Refund
Apology / Voucher
Mario Manuel D
Verified | Feb 28, 2025Lisbon-Zagreb
Economy
No reason given
First flight from Lisbon to Belgrade was delayed, this caused me to miss my connecting flight to Zagreb. They rebooked my connecting flight to a later flight but I arrived at 14:35, original flight to Zagreb should of arrived at 07:45- Lisbon-Zagreb
- Economy
Natalia R
Verified | Jan 26, 2025Barcelona-Belgrade
Economy
No reason given
I arrived at the airport just like AirSerbia said, 3 hours before the boarding. When I checked my luggage in and went through security check, info board said that gate number will be available in 238 minutes. AirSerbia did absolutely nothing to inform passengers about the delay, did not provide water and snacks, company stuff had zero information about what was going on. When we finally boarded to the plane, the stuff started a security check, opened all the luggage racks, it lasted for another 20-30 minutes. I arrived at Belgrade almost three hours late, I was not able to use public transport, had to pay extra rate for a taxi and to bother my friend which agreed to host me very late at night.- Barcelona-Belgrade
- Economy
Anisia M
Verified | Dec 17, 2024Amsterdam-Tirana
Economy
Successful claim
No reason given
I was given a ticket to go to Vienna and then travel from there to Tirana. I was not given the right to chose for my preferred option. I arrived in Tirana at 1am on the 13th of December, so around 11 hours later than the expected arrival time. I was offered no coupon for food or for water. When arrived in Belgrade, the service desk said I should leave the airport and go to the Austrian Desk. I actually was provided with no information as to what was going on.- Amsterdam-Tirana
- Economy
- Successful claim
Mateusz K
Verified | Dec 7, 2024Krakow-Istanbul
Economy
Weather conditions
Flights were delayed, I was hungry, I lost my hotel, a taxi from the airport worth 50 euros for which I don't have a receipt, I lost my visit to the clinic, A lot of unnecessary stress. The airline did offer a hotel for a few hours and a meal, which was fine. In any case, on a 1500km route, I am entitled to a refund of 400 euros.- Krakow-Istanbul
- Economy
Krasimira T
Verified | Dec 6, 2024Sofia-Oslo
Economy
Weather conditions
I goat the second thiket and the fly its cansellert again, from Belgrade to Oslo, 23,11,2024. We dont geit any informacion, from Air serbia, one lady from annother fly company its call to Air serbia its be very dificoult, she fine one thiket then 25,11,2024. 05 h in the morning. 3 day i was in very big stress.- Sofia-Oslo
- Economy
Ivelina I
Verified | Nov 28, 2024Paris-Varna
Economy
No reason given
The first flight was delayed so the secind was departed They gave us a flight in three days, but we didn't have the opportunity to stay that long in Belgrade, they put us on a plane to Sofia the next day at noon, from there we had to buy a separate flight to Varna until the evening of August 12th- Paris-Varna
- Economy
Manoela B
Verified | Nov 28, 2024Paris-Varna
Economy
No reason given
The furst flight was with delay, so the second was flew away when i arrived They gave us a flight in three days, but we didn't have the opportunity to stay that long in Belgrade, they put us on a plane to Sofia the next day at noon, from there we had to buy a separate flight to Varna until the evening of August 12th- Paris-Varna
- Economy
Manoela B
Verified | Nov 28, 2024Paris-Varna
Economy
No reason given
The first flight was delayed so the second flight was flew away. They gave us a flight in three days, but we didn't have the opportunity to stay that long in Belgrade, they put us on a plane to Sofia the next day at noon, from there we had to buy a separate flight to Varna until the evening of August 12th- Paris-Varna
- Economy
Margarita P
Verified | Nov 27, 2024Larnaca-Amsterdam
Economy
Influence by other flights
During my recent trip with Air Serbia, my travel plans were disrupted due to a delay on my first flight, which caused me to miss my connecting flight. Unfortunately, the delay on the first flight resulted in my inability to board the connecting flight. As a result, I was rebooked on a flight departing the following day, and accommodation was arranged for me by Air Serbia. While I am grateful for the assistance provided, I incurred additional expenses due to this disruption. To reach the hotel, I had to take a taxi, which cost €42.13 (4,900 RSD). To reach the hotel, I took a taxi costing €42.13 (4,900 RSD). While the hotel provided breakfast, it did not include lunch or dinner. Consequently, I incurred meal expenses totaling €28.13 (3,519.99 RSD), which include €15.14 for lunch and €12.99 for dinner. Additionally, I needed to take a taxi to return to the airport for my rescheduled flight, which cost €19.63 (2,281.99 RSD). When I arrived at the airport to check in for the rescheduled flight, I was informed that no luggage was booked on my ticket. Despite having included luggage in my original booking, I couldn’t find the receipt at that moment. Being exhausted and needing to complete my check-in, I paid €65.62 for the luggage fee. I have since located the original receipt, which confirms that I had already paid for luggage in advance. These additional expenses—amounting to €155.51 (18,502 RSD)—were directly caused by the disruption and issues during rebooking. I kindly request reimbursement for these costs and have retained all relevant receipts to support my claim.- Larnaca-Amsterdam
- Economy
Sokol X
Verified | Nov 12, 2024Stockholm-Belgrade
Economy
No reason given
They only send the swift payment pdf but the refund never come to my account and I have been contacting them more than 6 months and they are not doing anything to help me they just repeating that they send to me the swift number but for my bank this paper does mean nothing. Please help me to get my money because i feel air serbia is just manipulating me to not get the money. They want me to give up. I lost my other flight on night of hotel and one day of rental car.- Stockholm-Belgrade
- Economy
Miroslava M
Verified | Nov 9, 2024Vienna-Belgrade
Economy
No reason given
We were not informed by the airline of any delays or issues. We only found out about the delay after arriving to the Vienna airport from the informational boards. There was no communication from the airline by any channel of communication at any point before or after the flight: text, call or email. We arrived earlier as it is advised and have spent around 7 hours at the airport waiting. If we knew about the delay we could have spent our time more pleasantly and would have arrived later at the airport. The airline was aware of the delays the entire day, but did not inform the passengers. They also knew that there would be no gate information before 11 PM and that there is therefore no reason to arrive much earlier than 11 PM at the airport. Yet they disrespected our time and money by not informing us of anything. There was no care provided by the airline at all. I have contacted the airline, but was not offered anything, so there is nothing to upload. Their excuse is unforeseen circumstances.- Vienna-Belgrade
- Economy
Marko R
Verified | Nov 8, 2024Vienna-Belgrade
Economy
No reason given
Airline knew in the morning that there would be flight delays but they didn't inform us. We arrived hours earlier for scheduled flight only to find out at the airport that the flight has been delayed; the airline didn't inform us by e-mail or SMS or by call. On top of that they didn't offer any food or drink or coupons while we were waiting for new flight.- Vienna-Belgrade
- Economy
Nino G
Verified | Oct 8, 2024Budapest-Belgrade
Economy
Successful claim
No reason given
I received an email about the cancellation while I was already at the Budapest airport. I had to wait for a few hours until we received a boarding pass for another flight. No reason was given for the cancellation and the overall delay was around 5 hours.- Budapest-Belgrade
- Economy
- Successful claim
Elizaveta L
Verified | Sep 26, 2024Barcelona-Podgorica
Economy
Impossible to get refund for refundable ticket
I bought refundable tickets for my flight, but when I decided to cancel my flight and get refund turned out the only way to get refund is to contact call center email, which doesn't reply at all. I first contacted then month before the flight and several times after that, now it is only one day left before the flight and they just ignore my emails, making it impossible to get refund. So it seems I paid extra charge for refundable tickets which are not refundable in reality, such a scam!- Barcelona-Podgorica
- Economy
- Loss: €200
- Desired solution
Refund
Nevena I
Verified | Sep 25, 2024Split-Belgrade
Economy
Successful claim
Don't remember
My flight was 3+ hours late. The plane took off at 18.30 and landed at 19.40. I had to spend an extra 100 euros at the airport which I didn't plan to. I've also missed an important job interview, so now I have to wait for another 8 months to be considered for that job position.- Split-Belgrade
- Economy
- Successful claim
Zoran L
Verified | Sep 20, 2024Split-Belgrade
Economy
No reason given
I am writing to express my dissatisfaction with the delay of flight JU703 from Split to Belgrade on 20.9, which was delayed by 3 hours and 10 minutes. Unfortunately, this caused me to miss my grandmother's birthday, a special family event that I had planned to attend. What added to my frustration was the lack of communication from your team regarding the reason for the delay. At no point was there a clear explanation, nor did I receive any assistance or updates while waiting. I expect a higher level of service from Air Serbia and hope that you can look into this matter. I would appreciate an explanation and some form of compensation for the inconvenience this delay has caused.- Split-Belgrade
- Economy
Cristian I
Verified | Sep 6, 2024Barcelona-Bucharest
Economy
Influence by other flights
The airline offered me a hotel overnight in Belgrade. The next day their direct flight from Belgrade to Bucharest was fully booked, so they booked me another connection flight to Budapest, and then Budapest to Bucharest. I arrived home with more than 20 hours delay.- Barcelona-Bucharest
- Economy
Марианна Б
Verified | Aug 14, 2024Lisbon-St. Petersburg
Economy
Unknown
В Лиссабоне рейс был задержан более чем на три часа. В результате опоздали в Белграде на рейс до Санкт-Петербурга. Предоставили перелёт до Санкт-Петербурга с ещё одной пересадкой в Турции. В результате в конечной точке прилета оказались с задержкой в 25 часов. Вместо 14 августа со временем прилета 3 ч 15 минут, прилетаем 15 августа в 4 часа 45 мин.- Lisbon-St. Petersburg
- Economy
Olesya T
Verified | Aug 11, 2024Belgrade-Frankfurt
Economy
Delayed baggage
My bags didn’t arrive on the same flight so my toddler and I had to purchase some necessities to last us overnight until we received our bags the next morning.
- Belgrade-Frankfurt
- Economy
- Loss: €113
- Desired solution
Expenses reimbursement
Eivinn H
Verified | Aug 7, 2024Oslo-Bucharest
Economy
Don't remember
The flight ju 391 was delayed from Oslo announced departure 11:10 but did not board about until 11:30. The flight ju7599 from Belgrade was delayed furthermore. And it was no information given when we arrived, the info desk was going slow and eventually some other passenger said that new boardingpass was handed out at a gate, where we received it after further waiting time. When i arrived on delayed flight ju7599 in Bucuresti Henri Coanda airport my luggage was missing on the flight. I was referred from tarom help desk to go to several luggage conveyor belts and also at special luggage desk, without Anny luck finding my luggage. I had planned to attend the Rockstadt extreme fest in Rasnov from the same day at arrival, since i had green sone camping ticket from 1 august 2024. I then had to share bolt car transport cost to Bucuresti and rented an air bnb. I was told on the top airport that my delayed luggage would arrive 08:00 2 of august. But it arrived not until nearly 17:00 instead. Then i had to order a bolt car transport to Rasnov since the train was full. Which cost me 195 euros, but i paid cach and therefore have no recipe from the transport to Rasnov. This caused much stress and time for me as well as high extra costs.- Oslo-Bucharest
- Economy
Antonis A
Verified | Aug 5, 2024Larnaca-Malaga
Economy
I PAID 9 EUROS PER FLIGHT PER SEAT FOR 3 PERSONS 4 FLIGHTS
WE NEVER GOT TO SEAT ON THE SEATS I PAID FOR AND I WANT THE MONEY I PAID FOR THE SEATS BACK.PAID FOR SEATS 2A,2B,2C AND GOT 23D,23E,23F- Larnaca-Malaga
- Economy
- Loss: €122.1
- Desired solution
Refund
Minal P
Verified | Aug 2, 2024Valencia-Belgrade
Economy
Unknown
We did not arrive at Belgrade airport until 0430 the next morning (planned arrival was at 2340 the previous night). The airline told us the flight was delayed when we checked in and gave us each a snack voucher but could not confirm how long the delay was. We had a an early start planned the next morning for a city tour but could not make it due to such late arrival of aircraft.- Valencia-Belgrade
- Economy
Cristian B
Verified | Jul 29, 2024Milano-Belgrade
Economy
Successful claim
No reason given
The plane arrived very late in the night, rather than in an hour and half. It was an ordeal to manage my 8yr old daughter, she was tired, fussy, crying, etc...- Milano-Belgrade
- Economy
- Successful claim
Anonymous member
Verified | Jul 24, 2024Istanbul-Stockholm
Economy
plane in belgrade left without me
The plane in istanbul was late for and a half hours and my plane in belgrade left without me and i was offered only to arrive in Stockholm the next day at pm. I was offered to fly to Palermo sicily and then to Stockholm and arrived instead of nine am i arrived nearly twelve pm. It was a truly awful day and the plane to stockholm could have waited for me as I arrived only thirty minutes late due to their own plane beeing late in istanbul...- Istanbul-Stockholm
- Economy
- Desired solution
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