Air Serbia complaints: comments, page 3
105 comments
Georgios P
Verified | Jul 24, 2024
Thessaloniki-Lyon
Economy
Successful claim
Technical problems
In 24 of the May 2024 we booked tickets to Lyon from Greece. In particular: Initial travel program Flights • SKG (Thessaloniki airport, Greece) 04:25 a.m. – BEG (Belgrade airport, Serbia) 05:00 a.m. • BEG (Belgrade airport, Serbia) 06:15 a.m.– LYS (Lyon airport, France) 08:25 a.m. Bus services • Lyon Saint Exupéry Airport 10:30 a.m. - Grenoble (Central Bus Station) 11:35 a.m. Changed travel program • SKG (Thessaloniki airport, Greece) 04:25 a.m. – Return to SKG after the pilot announcement for specific malfunction of the airplane. We made circles around the SKG airport for some time and around 5+ a.m. we landed to the airport. • Staying in SKG (Thessaloniki airport, Greece) for more than 4:30 hours without clear information's about the flights that we missed from BEG airport. Then boarding around 9+ a.m. in the same airplane, after fixing it, to go to BEG (Belgrade airport, Serbia). Arriving around 11+ a.m. (Serbia time zone) to the BEG (Belgrade airport, Serbia) Departure from Belgrade (BEG) 17:35 – Arrival to Frankfurt (FRA) 19:35 Departure from Frankfurt (FRA) 21:00 – Arrival to Lyon (LYS) 22:15 Departure from Lyon by Bus (11:30 PM) to Grenoble (12:35 AM+1) For all the above reasons and with the express reservation of all our legal rights we strongly protest your above unconventional behavior. We call upon to receive refund because: - For the inconvenience we have suffered under Regulation EC 261/2004 on compensation for flight delays of more than 3 hours. - For the bus tickets that we lost and had to pay again the amount of 48.33 € - At 24/05/2024 staying at the Belgrade airport we paid about 50€ for lunch (food etc./ staying at the airport of Belgrade so much time we had to eat something for lunch except the baguette provided by Air Serbia) - In addition, we suffered tremendous stress, discomfort, and fear because the airplane could not land and was spinning in the air for about 15 minutes. Our eight and half-year-old daughter was crying, begging us to take her home, which added to our stress and suffering. Needless to say, the discomfort and fatigue we suffered was great, combined with the stress I experienced due to our trip's professional nature.- Thessaloniki-Lyon
- Economy
- Successful claim
Petru G
Verified | Jul 23, 2024Lisbon-Belgrade
Economy
Successful claim
No reason given
Please check the details already added by Diana-Maria Guiu-Cojocaru. Exactly same applies for me too (we had the same experience and same inconveniences created by the flight delay).
- Lisbon-Belgrade
- Economy
- Successful claim
Diana-Maria G
Verified | Jul 23, 2024Lisbon-Belgrade
Economy
Successful claim
No reason given
The flight has landed around 00:10 am, instead of 20:55 pm (more than 3 hours delay). The airline didn’t announce the delay nor the estimated departure time for about 2 hours prior to the delayed departure and the airline did not provide anything while we were waiting for hours in the airport. Inconvenience created (besides around 4 hours and a half of waiting in the airport: we have arrived only at 5am in the morning at our final destination (driving to Timisoara from Belgrade airport where we landed) and could only sleep for 2 hours before attending an important event (my niece’s christening)…- Lisbon-Belgrade
- Economy
- Successful claim
Dragos-Arthur V
Verified | Jul 22, 2024Porto-Bucharest
Economy
Unknown
My flight delayed 3 hours in OPO and lost the plane to Romania in BEG where I had the respective connection. I didn't paid extra money.- Porto-Bucharest
- Economy
Patricia G
Verified | Jul 16, 2024Nuernberg-Skopje
Economy
Successful claim
No reason given
Initial flight from NUE was 6hrs delayed due to "operational reasons". At the airport in NUE we got a food voucher to buy a snack. We eventually arrived in Belgrade at 4 am (instead of 10pm). The connecting flight at 00:35 obviously had left already. I received a hotel stay in Belgrade including transport to and from the airport and was rebooked. Initially for the 18th July. But I called and managed to change it to the same day. Airline employees were helpful but not too knowledgeable at times. I had to search for all information by myself. Otherwise I would have just been stranded at Belgrade airport, not knowing what happens with my luggage, that was supposed to be checked all the way through. Due to this I missed a whole day at work which is gonna go unpaid now and I didn't get more than 2hrs of sleep due to all the running around.- Nuernberg-Skopje
- Economy
- Successful claim
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