British Airways complaints: comments, page 14
1,122 comments
Tessa B
Verified | Dec 28, 2024
Bucharest-London
Economy
Don't remember
No response from BA when I wrote to them. No information as to why the flight was delayed. I was very late getting home and all we were given was a small bottle of wine. I have been in touch with you before, but have no information for ages as to what is happening.
- Bucharest-London
- Economy
Hui C
Verified | Dec 28, 2024Economy
Last name and first name are reversed
Urgent. I booked it on Trainpal and scaned directly my passport on APP. I guess right now in the system my first name is CHEN and my last name is HUI. But in fact my first name is HUI and my last name is CHEN. All other information is right.- Economy
Emilie B
Verified | Dec 27, 2024Geneva-London
Economy
Weather conditions
We had to sleep a night in Switzerland, fortunately the company was nice enough to give us a night at the hotel but tomorrow our flight is at 7 in the morning headed to another airport from what was planned originally, and we will be late for a concert.- Geneva-London
- Economy
Marie W
Verified | Dec 26, 2024Economy
Flights cancelled enroute, BA refund short $1157.14
On December 7th we departed Reno, NV to fly to Newcastle, UK (connecting through Seattle and Newcastle) a 6 flight itinerary. Upon landing in Seattle we were notified that our next 2 flights were cancelled and the next available flight options were over 33 hours later. We would arrive almost 2 days late. As our trip was only for 4 nights, we selected the full ticket refund option and the staff put us on a flight home since they couldn't get us to our destination. We confirmed with the BA desk staff and the website terms that the flight to Seattle and the flight home would not be subtracted from our refund since Seattle was not our intended destination. The desk staff assured us that BA would take care of those costs. The website states that passengers have a: "Right to reimbursement part(s) of the journey already flown that no longer serve any purpose in relation to the passengerβs original travel plans." Our intended destination was Newcastle, UK, and BA only got us to Seattle, USA (4,555 miles away). Seattle is not in the same country as Newcastle. BA refunded only $1714.88 of the $2872.02 that I had paid for my tickets. They subtracted $1157.14 for our round trip to Seattle's BA desk. They have ignored their website terms and conditions and appears to be no customer service team that will help resolve. It was not our fault that we did not get the cancellation notice until we were in the air on our first flight. We are $1157.14 out of pocket for BA's cancellation.- Economy
Paul D
Verified | Dec 26, 2024Cologne-London
Economy
No reason given
We were booked on Eurowings ew464 leaving at 15:10 it was cancelled and we were on BA999 this was supposed to leave at 18:20 but left at 19:05- Cologne-London
- Economy
Julie D
Verified | Dec 26, 2024Cologne-London
Economy
No reason given
Our flight was originally with Eurowings at 15:10 EW464 it was cancelled and we were rebooked on BA999T 18:20 but didnβt leave until 19.05- Cologne-London
- Economy
Paola N
Verified | Dec 26, 2024Edinburgh-Nice
Economy
Problems at airport
Its not a disrupted flight,but only a compensation claim for luggage delayed. EDI-NICE WITH STOP IN LONDON HEATHROW, MY LUGGAGE NEVER ARRIVED IN NICE ,they delivered me the luggage only after 24h,I claimed for the compensation for international flight for more that 1300Β£as written in the British aiways compensations ,I have attached sll the documents you required,passport,tickets,luggage claim in Nice.Ba is trying to postponing the payment as they closed already my claim but they reopened it again,no support at all but their useless customer service,I complained for the denied support,asking me to contact Nice Airport where everybody is not picking up the phone as none one in all the airport answer at the phone- Edinburgh-Nice
- Economy
Olgadeverine M
Verified | Dec 24, 2024Athens-Los Angeles
Economy
I did not miss my flight, I was Bumped off...other passenger on my same flight were allowed to proceed to their connecting flight, which was the same one that I was on...representatives from British Airways were at the arrival gate waiting for me with PRE-PRINTED tickets for the next day with my name on it.
- Athens-Los Angeles
- Economy
Routine F
Verified | Dec 23, 2024Economy
Neglectful and passive agressive flight attendants
The flight tookoff an hour later (weather) and arrived about 20 minutes late. When they confirmed the late arrival I used the flight attendant button. I wanted to talk to someone as i was in the back of the plane (online checkin wouldn't work so I got a bad seat in-person) and would have about 30 minutes to connect. It took about 6 or 7 tries before someone actually came, Amir. I told Amir "I am concerned that I won't have time for my connection" and he responded with something standard without looking at me and walked away as I began to respond, all I was going to ask was if I could deplane sooner since I had a chance to make my flight if I didn't have to wait for the whole flight to deplane. I wasn't expecting a yes, but I didn't even get to ask or have a real conversation. After a few minutes of hearing the flight attendants laughing and cracking jokes, I requested someone come again to try again and I overheard Amir talking to another flight attendant saying "I explained everything to them and they don't seem to understand". What I didn't understand was why I was playing over $2000 for a flight where the service attendants are giggling and won't have a conversation. I rang one more time and heard them say "watch, I've done this before" and they did a forced restart of my screen that prevented me from using it for the rest of the flight. Never have I experienced such passive aggressive, disrespectful, and unprofessional service on a flight- Economy
- Desired solution
Apology / Voucher
Anna K
Verified | Dec 19, 2024Newcastle-Larnaca
Economy
We had a connecting flight from NCL to LCA , with 1 hour layover in LHR. Our 1st flight (NCL to LHR) was delayed 10 minutes due to a passenger not showing up, we then landed to LHR and we had to wait 20-30 minutes because they had no stairs for us to get off the plane! How incompetent! We then rushed out and headed our way, we scanned our boarding passes which were showing invalid and confused asked for help which they guided us to next to the desk, only to be told that our seats were cancelled because we were 35 minutes before the flight and not 40 minutes so now we can not enter, mind you that flight (LHR to LCA) was then delayed for 40 minutes. We almost had a panic attack because we thought we will stay in London and the lady at the desk didnβt even cared about us. After a long talk we managed to get her to give us a new ticket so we could get home which was a flight 3 hours later to travel to Athens and then wait another 2 hours to her from ATH to LCA. We were supposed to arrive in Cyprus 17:50 and we landed at 22:00 with no baggageβs as the airlines left them at ATH. So we ended up leaving the airport at 00:30 because of all the work we had to had to put so we could maybe find our bags which we just received yesterday(Tuesday) and we landed 5 days ago. I have never been so disappointed from an airline before we were in the airports for 13 hours on a flight that would have only taken 5-6 hours!
- Newcastle-Larnaca
- Economy
Theodosios Z
Verified | Dec 17, 2024Los Angeles-London
Economy
Technical problems
We initially booked our tickets via British Airways with the booking Reference of KRHJO2, flight BA 1614. But our flight was later changed and was operated by American Airlines to ticket Reference CWZWPP and Flight Number AA 134 β’ Passenger1: Theodosios Zisis β’ Passenger2: Maria Koutsmani β’ Flight: Los Angeles Lax to London Heathrow β’ Flight Number: BA 1614 turnd to AA134 β’ Date of flight: 2 November 2024, 18:25 β’ Ticket Reservation: KRHJO2 turned into CWZWPP Our return journey with American Airlines from LAX to Heathrow began as scheduled at 18:25. However, partway through the flight, around 1:00 AM, the captain announced an alarming ventilation issue that necessitated an emergency landing at JFK. Upon landing, we were left in a state of uncertainty for several hours. Despite the considerable disruption to our plans, the airline offered no support or provisions. We were eventually informed that a replacement flight would depart the next morning at 9:25 AM. The entire experience was deeply unsettling and compounded by the lack of assistance from the airline. Our journey was significantly delayed, and we incurred additional expenses and stress as a result. I am seeking compensation for the delay and the hardships we faced due to the airline's failure to provide timely support and adequate information.- Los Angeles-London
- Economy
Natalia S
Verified | Dec 16, 2024Miami-Dublin
Economy
Weather conditions
I missed my 11.45 flight from Dublin to Donegal on 8th December, having landed in Dublin at 7 pm .returned home by taxi, over 300 km, with lost luggage.- Miami-Dublin
- Economy
Tivon C
Verified | Dec 16, 2024New York-Tel-aviv
Economy
Problems at airport
my flight to tel aviv was cancelled. i was offered to fly to athens, from here i would have had to book my won ticket to tel aviv. at the time these tickets were way out of my hudget. as i was after tel aviv going to south africa. I then flew straight from londow to cape town on ethiopian airways at my own expense as british airways refused to fly me anywhere else but athens.- New York-Tel-aviv
- Economy
Rochelle M
Verified | Dec 16, 2024Houston-Florence
Economy
Problems at airport
We received a claim denial back in August and submitted the below rebuttal. There is no one to talk to on the phone and this has gone on way too long. I feel that the claim submitted is legitimate and should be approved. There were expenses in the initial request, for meals and phone expense, that would not have been incurred if our flights were on time and we were able to proceed to the connecting flight timely, but British Airways was departing late and arriving late thus causing us to miss our connecting flight. On May 25, 2024 flight BA194 leaving Houston to London departed late which caused us to miss our connecting flight, BA524 to Florence, on May 26. A BA representative put us on flight BA554 to Rome on May 26 before we made it through security in London. This initially caused us to be delayed 8 hours at the London airport, where we had to pay for airport meals and refreshments. BA554 to Rome also had a late departure by nearly an hour, which caused us to miss our connecting flight that BA booked for us, AZ1681 to Florence, our final destination. We were then stranded overnight in Rome with no available flight to our final destination until 3 days later, which we did not approve and did not take this flight. A BA representative we spoke to regarding the last leg of our trip going to Florence did confirm with us that because we did not get on the last flight, which was booked 3 days after our original arrival date, we would receive a refund for this part of our flight. The process would be for us to fill out the compensation form online after we returned home. Given these circumstances, we are seeking compensation for the following items: Per person compensation of 600 EUR for a delay to our final destination, Florence, by more than 24 hours; Meals & refreshments at the airport; Cell phone costs at the airport; and refund for the part of our journey which we did not fly with BA. We paid for a hotel in Florence for the first night that we missed and the cost was not refundable.- Houston-Florence
- Economy
Maira M
Verified | Dec 16, 2024London-Athens
Economy
Successful claim
Weather conditions
I was at the airport and was told the flight was cancelled due to traffic congestion conditions. It was the same day and I had to find accommodations on my own.- London-Athens
- Economy
- Successful claim
Stuart E
Verified | Dec 16, 2024Barcelona-Aberdeen
Economy
No reason given
we arrived at the airport in barcelona at 9am on the 10th december to check in. the check in desk told us our flights were cancelled and gave no reason. we called iberia helpline and were told the flights were all cancelled with no reason given. we have tried to file a complaint but have received no answer or refund. we had to book new flights with an alternative airline at full price at the airport.- Barcelona-Aberdeen
- Economy
Anonymous member
Verified | Dec 13, 2024Manchester-Miami
Economy
Denied a refund following death in family
In April my wife bought 2 tickets for my best friend and his wife to fly from the UK to visit us in South Florida as a surprise for my 60th birthday. Three weeks before they were due to fly my father passed away, resulting in myself flying to the UK for the funeral and to be with my family. My wife requested a refund on the ticket given a family bereavement meant that I would not be at home in South Florida to be part of the surprise birthday visit. British Airways denied this request, as my friends are not related to my father. BA decided that it was best for them to keep the money for the tickets, despite me having to pay for another ticket for myself to fly to the UK. Profits come before Sympathy or Empathy at BRITISH AIRWAYS- Manchester-Miami
- Economy
- Loss: β¬1390.22
- Desired solution
Refund
Wayne B
Verified | Dec 13, 2024London-Washington
Economy
Successful claim
Don't remember
Flight arrived Three hours later then time scheduled i have too wait at Dulles airport for a ride from family ,had meals in airport no receipts missed a dinner already payed for ,older family members couldnβt wait they had to catch their flight out- London-Washington
- Economy
- Successful claim
Susan H
Verified | Dec 13, 2024Budapest-New York
Economy
No reason given
on October 15, 2024 BA 0869 BUD-LHR was delayed and BA did not let us board the connecting flight BA 179, on a business ticket. They rebooked us next day on VS0047. The delay was never announced or explained.- Budapest-New York
- Economy
Luwam A
Verified | Dec 11, 2024Amsterdam-Addis Ababa
Economy
Successful claim
Technical problems
Dear Sir/Madam, I hereby submit an official compensation claim under Regulation (EC) No. 261/2004 concerning the rights of air passengers. My travel details are as follows: Original Flights: Amsterdam (AMS) β London Heathrow (LHR) Flight Number: BA 447 Scheduled Departure: 25 November 2024, 17:25 Scheduled Arrival: 25 November 2024, 17:45 London Heathrow (LHR) β Addis Ababa (ADD) Flight Number: ET 701 Scheduled Departure: 25 November 2024, 20:15 Scheduled Arrival: 26 November 2024, 07:00 Addis Ababa (ADD) I missed my connecting flights to Addis Ababa As a result, I was rebooked and arrived at my final destination, nearly 24 hours later than originally planned. Under EU passenger rights, I am entitled to compensation because: The delay of flight BA 447 caused me to arrive more than 4 hours late at my final destination. British Airways is responsible for this delay. The distance of my journey exceeds 3,500 kilometers (intercontinental flight). I kindly request that you process the compensation to which I am entitled under Regulation (EC) No. 261/2004. Please respond within 14 days and arrange for the compensation amount to be transferred to my account. I trust that you will handle my claim with due attention. If you require any additional information, please do not hesitate to contact me. Yours sincerely, Luwam Abreham- Amsterdam-Addis Ababa
- Economy
- Successful claim
Aleksandra K
Verified | Dec 11, 2024Miami-Dublin
Economy
Weather conditions
we didn,t get flight from Dublin to Donegal Booking reference 22RHBS. coming back form Dublin to home taxi, was home before midnight did'nt go to work next day- Miami-Dublin
- Economy
Ina B
Verified | Dec 10, 2024London-Winnipeg
Economy
Denied Flight
I was denied entry on the plane, i was later told that Westjet cancelled the original flight but i was not put on the replacement flight. i am 89 years old and was left in Toronto with no food or support from Thursday afternoon until Friday afternoon, before a supervisor put me on a flight. I paid an extra Β£150 to get on a flight to make that connection but was denied entry. I am hard of hearing and they had to write what they were saying to me. i have uploaded this as evidence.- London-Winnipeg
- Economy
- Loss: β¬150
- Desired solution
Expenses reimbursement
Emanuele M
Verified | Dec 9, 2024New York-Zurich
Economy
Technical problems
The first flight (JFK-LHR) was delayed by 2h45min (officially, actually departed a little later than 3 hours). This caused us to lose our connecting flight (LHR-ZHR) originally planned for 9h20 on 6.12.2024, and we were rebooked on another flight at 12h45. This flight landed at 15h30, effectively 3h20min later than the previously scheduled 12h10. At the JFK airport, British Airways claimed that the delay was due to the inbound aircraft coming in late. A quick check on flightaware.com proved that actually the aircraft had landed in JFK 8 hours prior. In fact, the captain announced before departure that the delay was actually caused by technical issues with a wing of the aircraft (I believe the left wing).- New York-Zurich
- Economy
Abimbola B
Verified | Dec 9, 2024Houston-London
Economy
Successful claim
No reason given
This is terrible π π’, I was supposed to travel out of Houston at 3:55p, I just got a message that my flight βοΈ was canceled without be called or anything. I have to be the one to called them to verify if that was true. And lo and behold it was calling. And they moved my flight all the way to 9:45pm, so horrible. When I hear BA next time I will πββοΈ- Houston-London
- Economy
- Successful claim
Gabriel F
Verified | Dec 8, 2024London-Lisbon
Economy
No reason given
Im even still waiting for my lost baggage, within i had a machine to breed during the night and my laptop- London-Lisbon
- Economy
Susanne V
Verified | Dec 7, 2024Brussels-New York
Economy
Problems at airport
reden afwijzing claim. ze hebben het ook niet meer over de extra gemaakte kosten. Dear Mrs Van Gerven An update from British Airways, Weβre sorry youβre unhappy with the outcome of your claim and we understand why you needed to get back in contact with us about this. Iβve had another look at your claim for compensation and Iβve taken time to make sure our response is accurate and up-to-date. Based on this, our decision hasnβt changed and the responses youβve received about the eligibility of your compensation claim are correct. As you did not flown anymore to the final destination, New York, and you had chosen to fly back to Bruxelles you are not eligible for compensation under EU Regulation 261/2004 If you would like to know more about compensation, please visit our pages on ba.com. Thanks again for contacting us. Best regards Ciprian British Airways Customer Relations Your case reference is: 02262041 **Please do not send payment card details via email** ******************************** OTHER CONTACT INFORMATION ******************************** If you have a general query about British Airways or your journey with us, you can ask your question online: https://www.britishairways.com/information/help-and-contacts ******************************** LEGAL INFORMATION ******************************** This email was sent to you by British Airways Plc β Waterside, Speedbird Way, Harmondsworth, UB7 0GB, United Kingdom. To find out more, click here This email is intended solely for the addressee(s) and the information it contains is confidential. If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.- Brussels-New York
- Economy
Patrick S
Verified | Dec 7, 2024Oklahoma City-Copenhagen
Economy
Weather conditions
I found out on the day of travel that my flight was cancelled, then I now have to stay a night in London, and then fly to Paris to go to Copenhagen, I am therefore home 36 hours later than I expected- Oklahoma City-Copenhagen
- Economy
John C
Verified | Dec 7, 2024Corfu-London
Economy
No reason given
Told flight was cancelled on the Friday 12th July for the whole of the second week we tried to get a flight home after constant to & fro fromLove Holidays we managed to get a flight home the day before. so we lost a day- Corfu-London
- Economy
M A
Verified | Dec 4, 2024Zagreb-London
Economy
Zagreb to London BA 849- missed connecting flight BA 229
Hello I was in the flight per above. We had a upset passenger that caused danger to me my husband 3 little kids and my mother in law due to this event I missed my flight connecting from London to Baltimore so then I had to stay overnight in London and due to that 6 of my luggageβs got lost. I would like compensation for all the suffering and hardship that we had to endure due to your flight being delayed.- Zagreb-London
- Economy
- Loss: β¬2000
- Desired solution
Mike F
Verified | Dec 4, 2024Singapore-London
Economy
Weather conditions
At the airport there was very limited information. We were called for boarding and it was at that time we were told there was a delay. You had to go through security at the gate which meant doing that twice as they allowed us to go back to the business lounge and wait there. We arrived back in London at home 0830. It wasn't a massive inconvenience but meant our knock on travel arrangements home were dusrupted and ended up having to try and get home during rush hour so actually got through the door significanly later. BA have already rejected my claim on the basis of weather. Given that it was monsoon season in Singapore, I'm trying to establish a firm basis of exceptional in terms of weather related delays. They advised it was the ground operations at the airport which were told to hold but other flights were departing. They have not made available to me the efforts they made to secure their slot in the proceedings.- Singapore-London
- Economy
Kathleen T
Verified | Dec 3, 2024London-Corfu
Economy
Technical problems
Arrived at airportafter travelling from leicester 2hours before are flight was due to take off at 8 25 am we where told it was cancelled due to technical issues we then had to wait 7hours before we took off we where given a Β£20 food voucher we got to are destination at 2pm on 30th of may...- London-Corfu
- Economy
Dorothy M
Verified | Dec 3, 2024Dubai-Inverness
Economy
Successful claim
We missed our connection flight to Inverness. Ended up flying to Aberdeen and arriving home 6 hours later than expected.
- Dubai-Inverness
- Economy
- Successful claim
Mandeep S
Verified | Dec 3, 2024London-Madrid
Economy
Technical problems
My luggage was lost during the entire period I was in Madrid so I had to buy additional clothing, toiletries, and luggage during my stay in Spain. If memory serves me, I spent 300-400 euros on replacing my luggage whilst in Spain. I didn't have any change of clothes, hence the need to buy new.- London-Madrid
- Economy
Christopher K
Verified | Dec 3, 2024Paris-Victoria
Economy
Successful claim
My wife and I paid for premium economy seats from LHR to SEA. When we checked in at CDG, we were only given standby tickets from LHR to SEA. At the LHR airport, we were involuntarily downgraded to economy seats. British Airways had oversold the premium economy section. We declined the downgrade as we paid for a premium economy tickets. BA staff offered a premium economy flight from LHR to YUL with economy to YYJ. However that would be 5 1/2 hours in economy instead of the 15 minute flight between SEA and YYJ. We declined that as well. We specifically choose the LHR-SEA route to minimize our time in economy. British Airways did get us a hotel and we agreed to premium economy on flight 53 the next day (Oct 6th). We wound up arriving back at YYJ around 17:00 on Oct 6, a full 20 hours after our original trip was supposed to end. We each wound up missing a day of work. I've applied for compensation directly through BA in October but they have not sent me any follow up emails about my claim.
- Paris-Victoria
- Economy
- Successful claim
Andrew Davis D
Verified | Dec 2, 2024London-Rhodos
Economy
Arrived to check in and got a ticket saying customer help needed. Sent to a line where they said the flight was overbooked by 13 seats. Told to come back 1 hr later when we were told no other options and that the flight was canceled and we would get a refund. Told flights from LGW on Easy Jet were the only option and no help from BA. Seen nothing from BA
- London-Rhodos
- Economy
Georgina M
Verified | Nov 30, 2024Duesseldorf-London
Economy
No reason given
Our return flight on the 24th November was cancelled on the 23rd November with no explanation as to why just options to book on to a flight the following day. We have submitted a claim however BA are now saying it was due to bad weather so will only pay for costs incurred not compensation however their flights earlier in the day still went ahead from DΓΌsseldorf to Heathrow.- Duesseldorf-London
- Economy
Shuguang Y
Verified | Nov 28, 2024Lisbon-Chicago
Economy
Influence by other flights
our flight, BA501, from Lisbon to London was delayed by 2 hours ( from 10:45 am to 12:55 pm) on 11/24/2024. By the time we arrived at London Heathrow airport, our connecting flight to Chicago (flight BA 297) had already departed. As a result, we had to spend the night at london and take the next day's flight ( AA0091) back to Chicago.- Lisbon-Chicago
- Economy
Shuguang Y
Verified | Nov 28, 2024Lisbon-Chicago
Economy
Influence by other flights
Our flight BA 501 from Lisbon to London was delayed by 2 hours (from 10:45 am to 12: 55 pm) on 11/24/2024. By the time we arrived at London Heathrow airport, our connecting flight to Chicago ( flight BA 297) had already departed. As a result, we had to spend the night at London and take the next day's flight ( AA 0091) back to Chicago.- Lisbon-Chicago
- Economy
Riley R
Verified | Nov 26, 2024Edinburgh-Denver
Economy
Successful claim
Don't remember
I boarded the flight at 8:15 a.m. in a pre boarding line due to my fractured foot. By 8:55 we had already de-iced and were waiting to clear the run way. Then we had to de ice again because it took too long but they didnβt have enough de icing stations so we kept losing our spot in the queue. By 3 oβclock we were told we could get off the plane until they had a better idea when we could leave but they didnβt have enough crew to deboard us so we had to wait over an hour and by then we were put back into the queue. We waited almost 8 hrs in the plane on the tarmac before we took off for a one hour flight. We ran out of food and water while being warned that if we get off the plane that would not be assured to have another flight- Edinburgh-Denver
- Economy
- Successful claim
Justin D
Verified | Nov 26, 2024Edinburgh-Vienna
Economy
Don't remember
The airline did not coordinate de-icing procedures in time to depart on time. Having to wait for the de-icing, allowing passenger to deboard and thus waiting for their baggage to be pulled from below and not being prepared for take off causing extended departure times created a continuous loop of these causes, ultimately causing an 8 hour delay.- Edinburgh-Vienna
- Economy
Alfa B
Verified | Nov 25, 2024Copenhagen-New York
Economy
Successful claim
No reason given
We lost a day in the USA because the flight didn't arrive, and we had to spend a lot of hours in London.- Copenhagen-New York
- Economy
- Successful claim
Shannon B
Verified | Nov 24, 2024Amsterdam-London
Economy
Influence by other flights
We were not told of the delay until arriving at the airport and checking in, this was around 8pm, we then had a wait until 12:30am in the airport where everything was closed so we had no food or no drink. We got a text at 8:40pm offering a complimentary drinks/food voucher, this was 40 minutes after everyone had gone through security, passport control, etc so we could not go back to collect a voucher from the desk anyway, instead we could only purchase a drink from Starbucks until that to closer. This is the worst experience Iβve had with BA in my time flying with them, no communication at all and when communication was made, it was way past the time for anything to be done.- Amsterdam-London
- Economy
Sophie T
Verified | Nov 24, 2024London-Nice
Economy
No reason given
We had our flight cancelled 24h before this one and this one also got cancelled and they lost our luggageβs also and damaged it very frustrating because we got 3 cancelations in 1 week- London-Nice
- Economy
Sophie T
Verified | Nov 24, 2024London-Nice
Economy
Successful claim
No reason given
Our flight got cancelled and they were supposed to put us on another flight but ended up cancelling the second one also so it wasnβt due to weather conditions. We got a new flight 24h later and that one also got cancelled and they also lost our suitcases and when we got them they were both cracked- London-Nice
- Economy
- Successful claim
Tiziana P
Verified | Nov 24, 2024London-Sevilla
Economy
Problems at airport
My flight to Seville was scheduled on 22nd November at 3.40pm British Airways sent to me an email at 3.15pm to communicated that the flight was cancelled. They suggested a new flight on the 23rd November at 7.25am with a stopover in Madrid and arrivals in Seville at 5pm. I had a wedding in Seville on the 23rd November at 1pm. There was a flight to Seville with British on the 23rd November at 6.45am, I asked them to have this flight, but they just told me that it wasn't possible. At the end because whit they flight suggestion I would have miss the wedding, the reason of my travel to Seville. I did not go, but I have lost all the money for the accommodation reserved in Seville and the outfit bought for the wedding.- London-Sevilla
- Economy
Janis N
Verified | Nov 23, 2024London-Johannesburg
Economy
Successful claim
No reason given
British Airlines reimbursed me for meals and a taxi USD 126.63 deposited to my checking account on November 13, 2024. I did not apply for nor receive the UK 261 Compensation Regulation for delayed flights departing from and within the European Union.- London-Johannesburg
- Economy
- Successful claim
Shaun L
Verified | Nov 23, 2024Malta-London
Economy
Successful claim
Problems at airport
The flight was cancelled, my original ticket was club Europe but BA could only bring me home Sunday, so I had to downgrade to Economy today!! Very unhappy as Iβve lost a lot of money and my flight status. I will also have to pay extra parking at Gatwick long term but donβt have invoice for that yet.- Malta-London
- Economy
- Successful claim
Christina S
Verified | Nov 20, 2024Larnaca-London
Economy
No reason given
I am writing to request assistance in claiming compensation from British Airlines for the distress and financial loss I experienced as a disabled passenger during a significant delay on flight BA0663 from Larnaca international Airport (LCA) to London Heathrow on 20/11/2024. Details of Incident 1. Lack of Assistance: Despite being a disabled passenger with a visible Blue Badge and requesting support, the airline failed to provide any mobility assistance when passengers were escorted off the plane. This left me struggling to navigate the airport independently, causing significant discomfort and stress. 2. Loss of Duty-Free Purchase: During the 15-hour delay, I was informed that I would need to discard the alcohol purchased at Duty-Free as it could not re-enter airspace when I eventually reboarded the flight. This resulted in an unnecessary financial loss directly caused by the delay. Compensation Request I believe I am entitled to compensation under applicable regulations such as EC Regulation 261/2004 and disability rights protections. I seek reimbursement for: β’ The physical and emotional distress caused by the airlineβs failure to provide adequate assistance for disabled passenger. β’ The financial loss incurred due to the discarded Duty-Free purchase. I kindly request your support in pursuing this claim on my behalf. Please let me know if you require further details or documentation, such as my flight ticket, purchase receipt, or proof of my Blue Badge. Thank you for your assistance, and I look forward to hearing from you soon.- Larnaca-London
- Economy
Daily L
Verified | Nov 19, 2024Miami-Paris
Economy
No reason given
We boarded at Miami on time but we were on the plain for like 1 h some waiting to depart. for consecuense we arrived late at London airport and when we tried to scan our boarding pass we were redirect to the kiosk to talk to a representative and they gave us a new boarding pass saying we were late to take that plain- Miami-Paris
- Economy
Julie J
Verified | Nov 19, 2024London-New York
Economy
seating allocations
HI we have gone on this morning, as we could not yesterday to choose our seats and we have paid an additional as we need to sit together given we have an 8 year old daughter. When login on we were hoping for a selection for extra leg room as I have a medical problem which affects my legs, as I have had the front of my pelvis removed to cancer, medical evidence can be provided. I also get a lot of back pain cease up when sitting to long times. I fully appreciate that you operate on a first come first services basis and we do not have an issue paying an additional amount. Given this information is there anything you can assist with in order to make our flight more pleasurable. Your consideration is much appreciated.- London-New York
- Economy
View more