British Airways complaints: comments, page 15
1,122 comments
Cynthia W
Verified | Nov 18, 2024
Vienna-Abilene
Economy
Problems at airport
I contacted them, after I contacted you by mistake, on October 6. They responded they've received my query and nothing else. I haven't been able to ask for compensation for the delay or had any response to any questions I've asked. I've received nothing from them for the delay, the costs of the hotel and food or any disruption of schedule. I arrived at DFW late to spend the night and had to leave early to get to Abilene. I was late to my meetings by the time I arrived at work. Plus had no real rest.
- Vienna-Abilene
- Economy
Jenny W
Verified | Nov 16, 2024Manchester-Hong Kong
Economy
Weather conditions
Complaint letter sent to BA : I was booked on a flight from Manchester to Hong Kong via London Heathrow yesterday, 14th October 2024 (booking ref LLC9HJ). I was notified just as I was setting off to Manchester Airport that my flight had been cancelled. I was provisionally re-booked on an alternative flight the following day (today) on Lufthansa. This meant a wait in Frankfurt of nearly 10 hours which was not acceptable. I contacted your customer services and after a long wait and managed to sort out an alternative flight tonight on Qatar. I am extremely disappointed that my flight was cancelled. I note that of the four flights scheduled from Manchester to London yesterday, only one of these was cancelled (my flight β BA1399) citing: We're sorry that your flight has been cancelled at short notice. This is due to Air Traffic Control restrictions because of adverse weather. I spent nearly 1 hour and a half on the phone trying to source an alternative flight (the only positive out of this whole experience was Chelsea, the BA call handler who was very helpful). At one point, I was instructed to contacted Lufthansa myself to get βunchecked-inβ which was another palaver as I hadnβt even accepted the suggested alternative flight! I now find myself in a situation whereby: 1) I am travelling 29 hours later than planned. 2) I have lost an entire day in Hong Kong 3) I have wasted a dayβs annual leave 4) I am now in Economy rather than the Premium Economy I was booked on 5) This flight was an Avios flight β and I have paid using Avios for Premium Economy not Economy. 6) I have spent 90 minutes to sort this out. I would like you to review this and come to an acceptable outcome for the inconvenience, stress and time wasted. Yours sincerely Jenny Wong (BA Executive Club 44172361- Manchester-Hong Kong
- Economy
Joseph W
Verified | Nov 15, 2024Brisbane-Manchester
Economy
No reason given
Email from British airways acknowledging the flight delay. Flight delay board showing the time the flight should have been & what time we boarded. Airline gave no real reason for the delay- Brisbane-Manchester
- Economy
Amir G
Verified | Nov 12, 2024Los Angeles-Barcelona
Economy
Successful claim
No reason given
I upgraded my seat so that my wife and I can sit together, as we were originally seated separately, and i got a charge from british Airways- Los Angeles-Barcelona
- Economy
- Successful claim
David B
Verified | Nov 12, 2024Paphos-London
Economy
Cyprus
My BA direct flight 1252195517417 on 29/10/2024 Gatwick to Cyprus cost Β£111.08 paid with Nationwide Visa Card 4751410220842300. My BA direct return flight 1252195892593 on 07/11/2024 Cyprus to Gatwick cost Β£404.51 paid with MasterCard 5401529200176529. BA cannot justify the Β£293.43 fare increase, because Thursday 07/11/2024 is not a UK Government official public holiday.- Paphos-London
- Economy
Alan M
Verified | Nov 8, 2024Edinburgh-Las Vegas
Economy
Problems at airport
British Airways has refused to pay compensation as BA1445 on 14 October was, according to BA, βcancelled due to operational restrictions at the airport beyond our controlβ. Due to the cancellation, we had to cancel our entire 10-day holiday to the USA.- Edinburgh-Las Vegas
- Economy
Arife R
Verified | Nov 8, 2024London-Barcelona
Economy
No reason given
The airline directed all passengers to yourselves and did not deal with the claim at all. We contacted the airline and they said we had to claim through yourselves.- London-Barcelona
- Economy
Iris A
Verified | Nov 7, 2024Athens-San Francisco
Economy
Successful claim
I missed my ride back home and had to pay $200 dlrs extra to get back home due to denied boarding in Athens, keep in mind I was the first one in line to check in. I was filled aside and told to wait just to be informed later I wouldnβt be checking in at at and had to wait nearly five more hours at the airport. I almost missed my connecting flight due to there only being a very small window between landing and boarding my other flight. Such a bad experience.
- Athens-San Francisco
- Economy
- Successful claim
Randy C
Verified | Nov 7, 2024London-Dallas-Fort Worth
Economy
Delayed in Amsterdam, missed flight in London to USA. Booked next day business class, but Joe had to fly coach.
- London-Dallas-Fort Worth
- Economy
Vanessa M
Verified | Nov 7, 2024Rome-San Diego
Economy
Weather conditions
At the airport, British Airways provided vouchers for hotel and transportation to passengers, including myself, indicating an acknowledgment of our inconvenience. However, the hotel they assigned me was not accessible by the shuttle service offered to other passengers, leaving me to cover my own transportation costs. Furthermore, I was not provided with the seat I had paid for on the rebooked flight. The rebooked flight was scheduled to depart the day after at 12 pm. When I contacted British requesting a refund for the taxi I had to pay myself and the paid seat, they answered saying they were not responsible as the delay was caused by weather issues. I included a copy of the transportation vouchers I wasnβt able to use- Rome-San Diego
- Economy
Ramdy C
Verified | Nov 7, 2024Amsterdam-Dallas-Fort Worth
Economy
Airline was delayed in amsterdam causing us to miss our flight. Rebooked the next day on another airline.
- Amsterdam-Dallas-Fort Worth
- Economy
Lisa B
Verified | Nov 7, 2024Dubai-Glasgow
Economy
Influence by other flights
I traveled with my husband and two children who have also claimed via Airadvisor. The captain of the Dubai to London flight told everyone on boarding the lengthy delay was caused by the planeβs late departure from London. The second flight the captain said BA had to bring the plane from another European airport instead of the planned aeroplane hence the delay was significantly late.- Dubai-Glasgow
- Economy
Mia M
Verified | Nov 7, 2024Paris-Corpus Christi
Economy
No reason given
Madame, Monsieur, On Saturday, October 26, 2024, I was to undertake a journey from Paris to Corpus Christi, which would take place in three stages: Paris-London, London-Dallas and Dallas-Corpus Christi. When I checked in that morning in Paris, the British Airways steward handed me a single boarding ticket, telling me I had to collect the others in London. Although I had opted for hand luggage, it was placed in the hold, even though it had been confirmed to me several times that it would be sent directly to Corpus Christi. However, my Paris-London flight was delayed by an hour, causing me to lose my connection to London-Dallas. When I arrived in London, the British Airways staff gave me a less-than-courteous welcome. After several insistent requests, I was finally offered a new itinerary after a three-hour wait. This enabled me to board a flight to Houston, where I took a final flight to Corpus Christi. I arrived in Corpus Christi at 9:30 p.m., 3.5 hours later than scheduled. Unfortunately, my suitcase, which should have been waiting for me in Corpus Christi, wasn't there. It wasn't until two days later that I was able to collect my belongings, which meant I had to buy new clothes. The journey proved to be a trying one, with the constant uncertainty as to the whereabouts of my suitcase, the long wait for a new itinerary and the delay in my arrival in Corpus Christi. This accumulation of inconveniences has considerably disrupted my trip and generated considerable stress. Yours sincerely- Paris-Corpus Christi
- Economy
Marc G
Verified | Nov 6, 2024Nice-London
Economy
No reason given
We were traveling with our parents who had booked a hotel at the airport for overnight layover. With our arrival time being moved up, an early check-in fee for $40 euro was charged. This early check-in would not have been exercised if our flight plans did not change. The additional $20 euro was for extra meal expenses during the extended layover.- Nice-London
- Economy
Jocelyn H
Verified | Nov 6, 2024Nice-London
Economy
No reason given
Our flight from Nice to Heathrow was cancelled the night before our reservation (October 26). We managed to get BA to rebook us on an Air France flight very early the same morning, which was sub-optimal as we were travelling with a seven month old baby. They also downgraded us from business class to coach without any compensation.- Nice-London
- Economy
Aleksandrs V
Verified | Nov 5, 2024London-Riga
Economy
Technical problems
The flight i was meant to be on was supposed to bring me to Riga just on time for the very important meeting, which i was forced to miss due to the incompetence and lack of preparation on behalf of British airways.- London-Riga
- Economy
Giovannah H
Verified | Nov 5, 2024London-Houston
Economy
Technical problems
I was not compensated for anything other than the hotel. My flight was canceled and rebooked for the next day, which was also very inconvenient due to what I was traveling for. I arrived in the afternoon the next day, I was traveling for a family emergency and it was all a disaster.- London-Houston
- Economy
Kimberley J
Verified | Nov 4, 2024Belfast-Munich
Economy
No reason given
Our Belfast flight on 25 October 2024 BA1423 was delayed and we missed our connection on the BA 958 to Munich that was to arrive at 1545hrs. We were put on the BA960 that didn't arrive until 1958hrs- Belfast-Munich
- Economy
Alistair J
Verified | Nov 4, 2024Belfast-Munich
Economy
No reason given
Belfast to London Heathrow delayed on the 1005hrs BA1423 . We missed are scheduled connection on BA952 1250hrs to Munich to arrive at 1545. We were put on the BA960 that didn't arrive into Munich until 1958hrs.- Belfast-Munich
- Economy
Noemi N
Verified | Nov 4, 2024Marseille-New York
Economy
No reason given
Our flight to NYC was supposed to take off Marseille airport on Oct 25th with a connecting flight in London Heathrow. We learned upon arrival to Marseille airport that our first flight to London was cancelled. The company didn't have a desk or any personnel on sight to help, so I had to call the company. The only solution they came up with was to postpone our flight to Oct 26th, causing a 24 hours delay in our arrival in NYC. But this was not the only issue caused by BA cancellation of our original flight. - We had to change airports in London, from Heathrow to Gatwick with 3 hours to make it. This left us with no other options than to book a driver to take us from one airport to the other, hoping there wouldn't be too much traffic. This resulted with an extra cost of 115Β£. - We had bought a big suitcase option that we couldn't use anymore if we wanted to catch our flight. BA said that they couldn't guarantee that our suitcase could make it from one airport to the other in time and told us we had to transfer it ourselves. Of course we gave up the big suitcase and went for cabin luggage only to be able to catch our flight. This caused a 80β¬ loss (price of the checked in luggage option bought to the company) - When finally arriving in New York, my husband couldn't pick us up at the airport and after such a stressful and tiring travel we took a cab to our hotel causing a 120$ Globally this was a very stressful experience and ruined the beginning of our vacations. Moreover it shortened the trip of 24 hours preventing us to do the things we wanted to do.- Marseille-New York
- Economy
Lisa P
Verified | Nov 3, 2024London-Houston
Economy
Successful claim
Technical problems
The plane was undergoing some type of electrical issue. Sat on tarmac for approximately 2 hours while repairs were being made. Waited on a part to be delivered to plan. Plane had to h e power turned off while the part was installed. Then an announcement from the cockpit that the repair was not working not safe to fly s the repairs had to do with both engines. We were shuttled from the plan. Y busses back to the terminal. They offered me a flint the next day, it it was. Flight to Canada change planes and airlines to fly to final destination of Houston, Texas. I did not take this offer and found a direct flight with United Airlines. Finally arrived in Houston a day late. Airline put me up in a hotel for the night and provided meal coupons. The incident inconvenience me as I had to miss a day of work,- London-Houston
- Economy
- Successful claim
Edward S
Verified | Nov 3, 2024Tampa-London
Economy
No reason given
BA cancelled this flight from Tampa to Gatwick at least 5 times during September because of operational issues. We were initially rescheduled from September 20 to September 22. We then purchased preassigned seats so we could stay together knowing the flight would be very full. This delay caused us to miss our prepaid hotel in London, a play in London, hotel in Seville. None of this could be cancelled BA then cancelled the flight on the 22 and offered the same flight on September 24th. We had you reroute us to Malaga on United. so we could continue our planned vacation in Spain. In order to have a reasonable seat, we were forced to pay for an upgrade on United. We made multiple long distance calls and spent hours on hold trying to get this resolved. We feel strongly that BA should reimburse us for the entire tickets and all the prepaid events we forfeited.- Tampa-London
- Economy
Erika G
Verified | Nov 3, 2024Munich-London
Economy
I have contacted them but they didn't offer me anything and I can't press continue on this page if I don't upload anything. I uploaded my complaint in the previous page. Their reply: Dear Miss Greyling Your feedback to British Airways Weβre very sorry you had problems checking in for your recent flight from Munich. We appreciate why you needed to make a complaint. To keep our flights on time and avoid disruption for other customers, itβs not possible for our staff to accept anyone after check-in has closed. As the airport has a tight schedule, weβre unable to be flexible on this. In case itβs useful next time you fly, you can check in for your flight online, on your mobile, or at the airport. If you check in online or on your mobile, you can also choose your seat within the 24 hours before you fly. When you get to the airport, you can simply leave your bags at the dedicated bag drop desk, and go straight to security. Thereβs more about check-in here. Once again, weβre sorry for the problems you had on this occasion. We hope to welcome you back on board soon. Best Regards Shivani British Airways Customer Relations Your case reference is: 03888058 My reply: Hi Shivani Thank you for coming back to me but I tried your solution and it didn't work! That's why I am complaining. We did check in on the mobile app but the app's button wouldn't work to give us the boarding pass. Online on your website just claimed that the boarding pass is unavailable at the moment and we need to get it from the airport. But when we arrived there was no one working at the counters and GSMR was very unhelpful. We were only travelling with hand luggage. We literally only needed help with someone to print off our boarding passes. Your app and website don't work properly and you need to fix it. Also what about all this money we had to spend because of this? There wasn't even a self help kiosk so we could print the boarding passes ourselves at the airport. I feel like that it was extremely poor of BA. Regards Erika Greyling
- Munich-London
- Economy
Aleksandra S
Verified | Nov 2, 2024London-Amsterdam
Economy
Weather conditions
When our flight was canceled the service agent of British Airways told us that we will get refund of the hotel, meals and train tickets if we submit the claims via website. This never happened.- London-Amsterdam
- Economy
Jeffrey G
Verified | Nov 1, 2024Lisbon-New York
Economy
my first flight was delayed for two hours causing me to miss the connecting flight to JFK. Had to spend a night in london. was provided a new booking through united the next day Flight UA 0017 booking Ref OXI4QD
- Lisbon-New York
- Economy
Russell B
Verified | Nov 1, 2024Dubai-Glasgow
Economy
Influence by other flights
Family of four returning from a Holiday in Dubai... Arrived at the airport in plenty of time for the 01:05hrs BA106 flight. However we received emails from BA that our flight was delayed... 24/10/24 1552hrs received email itinerary. second flight changed to BA1492 18:15 departure and 19:40 arrival. 24/10/24 1558hrs received email to check 'manage your booking' as there's been a change. 24/10/24 1628hrs receive email stating due to late inbound flight for London (BA106) will be delayed departure to 03:30hrs. On boarding BA106 captain stated apologies the flight was delayed due to the late departure from London. for BA106 flight departed gate at 03:24 and take off was delayed due to no slot until 03:50hrs. 25/10/24 received email 09:07hrs stating your flight may be delayed due to earlier air traffic control restrictions in London reduced visibility. BA flight 1492 was then delayed from 18:15hrs departure to 19:18hrs. BA1492 departed the gate at 19:19hrs, take off was at 20:06hrs and landing was 20:57hrs and arrival at the gate 21:01hrs. We were offered food at Dubai airport before departing the delayed BA106 flight. We were not offered food or any compensation at London for the changed flight from BA 1472 to BA1492. We had to stay in Heathrow airport from 25th October 08:27hrs until 19:19hrs due to BAs poor service. We spend quite bit on food and hot beverages (airport prices!) as we had over ten hours in the lounge between flights.- Dubai-Glasgow
- Economy
Scott M
Verified | Oct 31, 2024Las Vegas-Edinburgh
Economy
Influence by other flights
Flight from Las Vegas was due to leave at 21:55 and didnβt leave until 24:00 and arrived at Heathrow at 17:15. BA had changed our existing connection flight BA1456at 17:45 to BA1462 at 18:55. The new flight time didnβt give us enough time to make the new flight time and we were denied boarding. BA rebooked us on a subsequent replacement flight the following day at 13:25 BA1448. In summary, we arrived at our final destination over 20 hours later than expected.- Las Vegas-Edinburgh
- Economy
Eric O
Verified | Oct 31, 2024Milano-London
Economy
Successful claim
We arrived at the airport with ample time to board only to be told that you had overbooked the flight, this last minute decision by BA cost us in additional child care costs as our child minder had to stay for an extra 3.5 hours, thus change of time also impacted our travel arrangements which meant that my cousin could no longer pick us up from the airport so we had to book a taxi, also it would have been nice if you informed us early in the day that we were due to be put on later flight so we could have taken our time, we then had to go back out of the airport to find food and wait around until the next flight. 240 Euros Taxi 40 Euros Food 120 Pounds Child care costs 80 Pounds Taxi
- Milano-London
- Economy
- Successful claim
Angela M
Verified | Oct 31, 2024Las Vegas-Edinburgh
Economy
Influence by other flights
Flight from Las Vegas was due to leave at 21.55 and didnβt leave until 24.00 and arrived in Heathrow at 17.15. BA had changed our existing connection flight BA1456 at 17:45 to BA1462 at 18:55. The new flight time didnβt give us enough time to make the new flight time and weβre denied boarding. BA rebooked us on a subsequent replacement flight the following day at 13:25 BA1448. In summary, we arrived at our final destination over 20 hours later than expected.- Las Vegas-Edinburgh
- Economy
Victoria O
Verified | Oct 30, 2024Milano-London
Economy
Successful claim
We were notified when we arrived at the airport that we were going to be put on a standby flight due to the flight being over booked. We paid 240 euros taxi to get to the airport in good time and spent further Β£40 on food for hanging around and waiting to get on the next flight. The flight being over booked was not our fault and why were we not told in advanced to avoid us paying a lot of money for a taxi. If we had know our flight was at 17:50 perhaps we could got public transport rather than a taxi. We would appreciate all monies to be fully refunded - taxi and food cost. Our anniversary was once again ruined by BA bad service. Our summer holiday in August was also ruined, so twice in two months BA has not provided the first class service we are used to receiving. We have now lost confidence in flying with BA and moving forward we will be looking at other airlines.
- Milano-London
- Economy
- Successful claim
Paul Peter B
Verified | Oct 30, 2024Manchester-Abuja
Economy
I was refused to board my flight to London from Manchester and onward flight to Abuja from London because i was 5mins late to my first leg of the flight in Manchester due to late arrival of national express to the airport. I was advice to call customer service on the phone and was on the phone with them for over 45mins. I explained to them that, am ready to pay for no show and rebook on the next flight to London to meet my 10:40 pm to Abuja. I also explained that i have already checked in and printed my boarding pass, but need to only drop my bags. I also told them that the flight in question is for 630pm and it was 520pm when i was on the phone with them. The customer service adviser told me to wait for 20mins someone will call me back. This call never came and was not allow to travel on the next flight to London. This resulted in me buying another ticket on Qatar air for next day to travel to Abuja. The expenses incurred include hotel for the night at the airport. The treatment i got was really not necessary and not expected from a body like BA.
- Manchester-Abuja
- Economy
Eduardo C
Verified | Oct 30, 2024Lisbon-New York
Economy
Problems at airport
The first was delayed which made me miss my connecting flight on the same reservation. An email from British Airways noted that the delay was due to Air Traffic Control restrictions due to forecast of adverse weather in the London area. The captain over the speaker during the first flight communicated the delay and said it was more likely due to air traffic and other flight coming in as he just flew out of London to Lisbon and it was clear skies. Due to missing my connection, BA put me in a hotel for the night and rebooked me on Virgin Atlantic the next day which I arrived at 4pm to JFK the next day on October 16, 2024. Total delay was 19 hours.- Lisbon-New York
- Economy
Emma H
Verified | Oct 30, 2024Dublin-London
Economy
Weather conditions
Our flight got delayed, we boarded plane and got told it would be delayed until 10.45am. We were left sitting on plane- Dublin-London
- Economy
Culloden G
Verified | Oct 30, 2024Nice-Salt Lake City
Economy
Weather conditions
My flight from Nice, France to London was delayed by an hour and ten minutes making me miss my connecting flight in London to Salt lake. I was then told after getting off the plane I would automatically be rebooked for a flight to Salt Lake City but that was not the case. I had to go back to the airport multiple times to argue with British Airlines to book me a flight to Salt Lake City. Eventually they were able to book me a flight but it was 3 days out so I was stuck in London for 3 days. They did cover the costs of hotels, transportation between the airport and hotels, and gave me food vouchers for food at the airport. Overall though the delay made things quite difficult- Nice-Salt Lake City
- Economy
Brian B
Verified | Oct 30, 2024London-Boston
Economy
Successful claim
Don't remember
We were well over 4 hours late We missed our onward flight. No second food service in flight. Not even a snack. For a transatlantic flight. No inflight wifi available, so we could make arrangements at home. No help from BA once we landed. No food at airport. No flight available til morning. The only hotels available in Boston were over $600 a night.Nothing available near the airport. I couldn't make. Arrangements with work to let them know. I was not going to be available. Nor could my wife let them know. She was not going to be available. To work the next day because we were going to be stuck. Nearly three thousand miles away.- London-Boston
- Economy
- Successful claim
Stephanie A
Verified | Oct 29, 2024London-Chicago
Economy
Successful claim
Flight BA 832 on 20/10/24 was delayed out of London causing disruption to connecting flight EI 125 to final destination, Chicago. When British Airways was contacted they agent refused to offer rebooking to another flight, refused to offer hotel voucher and refused to offer meals, stranding us in Dublin. I was on the phone with British Airways for 3hours on 20/10/24 with no resolution. The agent on the phone was very rude and when I asked to speak to her manager, I was placed on hold for over 40 minutes until I gave up and hung up in despair. I was very stressed traveling with a child and not having a flight home or a place to stay for the evening. My return home was delayed by 24 hours. British Airways offered no solutions, although it was their flight that caused my disruption in travel. I was forced to rebook my flight myself, book a hotel for the evening (188), pay for food and taxis, not to mention the stress and anxiety this event caused.
- London-Chicago
- Economy
- Successful claim
Gerard M
Verified | Oct 29, 2024Glasgow-Montreal
Economy
Technical problems
We arrived at our destination 24 hours after we should have, which meant we had less time to spend with family we can't see often (as we were unable to move our return flights out). BA told me the cancellation was due to supply chain issues with one of their suppliers, Rolls Royce.- Glasgow-Montreal
- Economy
Kelsey M
Verified | Oct 29, 2024London-Frankfurt
Economy
Successful claim
Technical problems
We boarded the flight Sunday evening as if it was on time and then sat on the plane for over an hour before the flight was cancelled due to problems with the plane's onboard computer system. We then sat on the plane for another hour before we could deplane because they had dismissed the gate crew and had to find employees. After retrieving my luggage I took an uber back to a friend's house in London for the night. I also took an uber back to the airport on Monday for the rebooking. They automatically rebooked me on a midday flight on Monday with Lufthansa, but since I work during the day and could not miss work, I called the customer service line and informed them that I could only accept an alternative flight early morning or in the evening (after 16:30). The only flight they offered, was the last flight out on Monday (19:15) arriving into Frankfurt at 22:00 at night, which meant there were no trains available to get me home to Kassel. Because of this, I needed to book a hotel (101,75β¬) in Frankfurt for the night and take the first train out in the morning. A rental car for one night with pick up at Frankfurt airport and return in Kassel the next day was more expensive than the hotel (119β¬ + gas). I also offered the customer service agent to search for alternative flights to Hannover instead of Frankfurt to find more suitable departure options, but he said that it wasn't possible for him to offer a different city and that he would have to cancel the reservation and I would need to purchase a new ticket. In total, my arrival at home was delayed approximately 34 hours and caused a lot of stress and sleep deprivation due to a quick turn around in Frankfurt to be on time to my job on Tuesday.- London-Frankfurt
- Economy
- Successful claim
Bridget P
Verified | Oct 29, 2024London-Boston
Economy
Successful claim
Don't remember
We were told the flight was 1 hour late, but "luckily" we were able to board only 45 minutes late. We were given a glass of champagne. We were told they needed to make a mechanical adjustment, but we would be on our way soon. Also, do not eat any nuts, due to someone with an allergy. Then, they found a second issue. They fixed that. Then we finally taxied to the runway. we were about to takeoff, then it was aborted, and we came back to the gate. There was another issue, and the engineers needed to come on board. Then there was a medical issue an people needed to deplane, and their bags offloaded, as the engineers fixed the issue. there was no airflow. We were given a cup of water, we were now three hours late. It was then I contacted Alaska airlines via their chat option, whom we had an onward flight with to Seattle,(on a different confirmation number, which she was given) from Boston who reassured me BA would rebook us before we landed if there was a problem. I was beginning to panic, as we have an adult son with autism at home, and we have scheduled hours for his caretaker in my home. Then the supervisor flight attendant began giving updates. She told us there would not be a second service, due to crew rest times. Then we were updated by the captain, the issue was fixed, and the plane needed to be refueled. Then we took off. NO WI FI! I couldn't update the caregiver about the flight status. We were to arrive at 1650PM. We arrived in Boston 4 hours, 36 minutes late. Not only was there no second service. There was NOTHING after dinner. Not even a coffee. Not exactly what I would expect in business class. We missed our onward flight to Seattle. There was no one from BA to help us. We found our way to ticketing. She told us that it, and I quote "Is not my problem. our responsibility ended when you landed in Boston". There were no hotel room in Boston under 600 dollars per night, and the first flight to Seattle was not until 730 the next day. There was no food, other than Dunkin Donuts. So, there we were. Exhausted, hungry, worried sick, 2500 miles from home, in a cold airport. We both missed work the following day, since we were flying home. Not exactly the luxurious experience I wanted to give my husband. I do not have receipts for the coffee or food at the airport, or money for the caretaker. We were to arrive home, in Seattle, just before midnight. We did not arrive home until noon the following day.- London-Boston
- Economy
- Successful claim
Dillon M
Verified | Oct 29, 2024Brussels-Los Angeles
Economy
British airways gave up my seat and wouldn't let me board. The only flight they offered me was 2 days later so I had to buy my own flight home through LOT Airlines.
- Brussels-Los Angeles
- Economy
Michael K
Verified | Oct 28, 2024Manchester-Chicago
Economy
Technical problems
I was downgraded fro business to economy on return flight on are lingo..I paid over 5,000.00 for my ticket and then had to pay BA another 600 to select a business class seat before arriving at airport. I believe I am due compensation. BA says no, it is American Airlines issue and American says it is BA's issue. we were inconvenienced I that we left for chicago a day later than planned and had inferior economy seats with no "springs" in the seats.- Manchester-Chicago
- Economy
Gerard D
Verified | Oct 27, 2024London-Malaga
Economy
Successful claim
No reason given
My wife has contacted them and claimed costs . We travelled together. Quite frankly, reimbursing expenses and offering the most ridiculous alternative flight should not be considered acceptable. We lost 6 days of holiday, missed an important meeting with our builder And will have to return shortly to meet the builder. All at our expense.- London-Malaga
- Economy
- Successful claim
Irina Petra H
Verified | Oct 27, 2024London-Lima
Economy
Successful claim
Technical problems
My partner (Wei Heng Liu) and I booked a journey from London to Peru through British Airways, which had a layover in Miami. The outbound flight to Miami was delayed by over 3 hours, causing us to miss the connection flight from Miami to Peru. They held us in the airport for over 5 hours, moving us from flight to flight, before finally giving us a flight that departed at 11pm (6 hours after the original flight we booked), landing us in Peru at 3am in the morning. It was overall a terrible experience, the BA staff were so unhelpful, did not offer us any refreshments or rest (or even sympathy) despite us travelling for 24 hours by that point.- London-Lima
- Economy
- Successful claim
Wei Heng L
Verified | Oct 27, 2024London-Lima
Economy
Successful claim
Technical problems
I reached out to BA at the start of August to claim, they refused my claim. I then added further information to the claim, and they have not responded for over 10 weeks.- London-Lima
- Economy
- Successful claim
Deborah K
Verified | Oct 27, 2024Manchester-Chicago
Economy
Technical problems
Delayed arrival to Chicago by 1 day. downgraded to economy on the Aer Lingus flight to Chicago. no compensation from BA. they said they weren't responsible.I should contact American Airlines. American Airlines said they are not responsible for the failure of the BA equipment...I paid 644.00 to upgrade to business class on BA when I purchased my tickets.- Manchester-Chicago
- Economy
Stuart E
Verified | Oct 26, 2024Jersey-Bangkok
Economy
Unknown
My flight from Heathrow arrived late into Qatar resulted in missing connection flight to Bangkok. Finally arrived at my destination Bangkok 7hours late.- Jersey-Bangkok
- Economy
Maria T
Verified | Oct 26, 2024Dalaman-London
Economy
Technical problems
I am writing to formally request compensation for the flight tickets from London to Budapest, which were affected by the cancellation of our British Airways flight from Dalaman to London on September 13, 2024. Due to this cancellation, we were unable to board our Wizz Air flight scheduled for September 14, 2024. As evidenced by our bookings, we had originally planned to travel to Budapest on that date. However, British Airways rescheduled our return to London for September 14 instead. As a result, we had to change and rebook our Wizz Air flight to September 16, 2024. We believe we are entitled to compensation for the additional expenses incurred due to this disruption.- Dalaman-London
- Economy
Valerie D
Verified | Oct 26, 2024London-Malaga
Economy
Successful claim
No reason given
We arrived at Gatwick for our flight on 10th September to Malaga, we were travelling business class and had checked in our luggage, we made our way to the BA lounge only to be told our flight was cancelled. We were offered a flight the next day from Heathrow (not our designated airport) at 6.10 in the morning. Of course this was out of the question so I therefore started looking myself for the next available flight. This happened to be the following Sunday 15th September 5 days later. We took this flight as our destination was to our own apartment in Malaga. We could not however extend our stay as my sister and her husband were due to arrive on 1st October and we were due to arrive back at Gatwick then. Back to the 10th September, we had to make our own way back home on the train for which i have a receipt, we also bought food from the Marks and Spencer shop at Gatwick airport also have receipts. On returning to the train station we had to ask our daughter to come and collect us as no taxis were available at that time. BA have reimbursed us for the receipt-able items but have failed to compensate for the inconvenience caused and the loss of 5 days, this also culminated in us missing a scheduled appointment with the builder we had hoped to commission to commence work on our property in January. A further trip now has to be scheduled by us, thus incurring another expense.- London-Malaga
- Economy
- Successful claim
Connor H
Verified | Oct 26, 2024Hong Kong-London
Economy
No reason given
They left us in an airport for left us in a closed airport for 6+ hours with no explanation at the time on what had happened.- Hong Kong-London
- Economy
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