British Airways complaints: comments, page 17
1,122 comments
Vedia T
Verified | Oct 6, 2024
London-Barcelona
Economy
Successful claim
No reason given
Complaint letter to British airways is attached. We were supposed to land in Barcelona at 7:30pm yet one part of the group landed at 12:30/1am and the other part at 2am. Some of us had to fly with Vueling. Our group trip was ruined. We didnβt get to the hotel until 3am Saturday morning which was wasteful considering we were only in Barcelona until Sunday evening. Also we were supposed to go for a birthday party which was ruined as a result and we were exhausted. The airline did not provide any assistance to us and instead told us we needed to βcall this numberβ. However, some of the party members were elderly and did not speak much English so this was very difficult for them. We only found out the flight was cancelled at the last minute when we got to the airport.
- London-Barcelona
- Economy
- Successful claim
Tara Behiye T
Verified | Oct 6, 2024London-Barcelona
Economy
Successful claim
No reason given
Complaint letter to British airways is attached. We were supposed to land in Barcelona at 7:30pm yet one part of the group landed at 1am and the other part at 2am. Some of us had to fly with Vueling. Our group trip was ruined. We didnβt get to the hotel until 3am Saturday morning which was wasteful considering we were only in Barcelona until Sunday evening. Also we were supposed to go for a birthday party which was ruined as a result and we were exhausted. The airline did not provide any assistance to us and instead told us we needed to βcall this numberβ. However, some of the party members were elderly and did not speak much English so this was very difficult for them. We only found out the flight was cancelled at the last minute when we got to the airport.- London-Barcelona
- Economy
- Successful claim
Zorica N
Verified | Oct 6, 2024Frankfurt-Dallas-Fort Worth
Economy
Successful claim
No reason given
Because we arrived one day later at our finial destination I lost one paid day at work. I lost $343.28 I get paid $42.91 a hour.- Frankfurt-Dallas-Fort Worth
- Economy
- Successful claim
Behiye K
Verified | Oct 6, 2024London-Barcelona
Economy
No reason given
IT WAS VERY STRESSFUL AND WAS ALMOST NOT ABLE TO ONOARD AN ALTERNATIVE FLIGHT WHICH WAS ONLY A FEW HOURS AHEAD OF TIME AS THE TERMINAL 5 AT HEATHROW HAD NO HELP DESK AND ASSISTANCE. WE WERE GIVEN A NUMBER TO CALL AND IT JUST RANG AND RANG UNTIL WE DID GET THROUGH TO SOMEONE BUT THE ALTERNATIVE FLIGHTS WERE AT OTHER AOR[PIRST LIKE GATWICK AND LUTON WHICH WE WOUDL NOT MAKE AND AS WE WERE A GROUP BOOKING WE HAD TO BOARD DIFFERENT FLIGHTS AND PLANES TO ENSURE WE ALL GOT TO BARCELONA BUT IT WAS MORE THAN 24 HOURS TRAVELLING FOR US ALL- London-Barcelona
- Economy
Duygu T
Verified | Oct 6, 2024London-Barcelona
Economy
No reason given
WE DID NOT RECEIVE NOTICE OF TEH CANCELLATION UNTIL HALF HOUR BEFORE ARRIVING AT THE AIRPORT TO CHECK IN AND HAD NO HELP DESK TO ASSIST US. WE HAD TO PHONE A NUMBER THAT TOOK FOREVER FOR ANYONE TO ANSWER AND HAD LIMITED TIME TO TRAVEL ON ANY ALTERNATIVE FLIGHTS DUE TO NO ASSISTANCE AND HELP. WE MANAGED TO BOOK OURSELVES ON AN ALTERNATIVE FLIGHT WHICH WAS ONLY AN HOUR TO DEPART WHICH WE HAD TO DASH TO MAKE BEFORE BOARDONG AND HAD NO TIME TO CHECK IN OUR LUGGAGE . WE WERE DUE TO ARRIVE AT 6PM INSTEAD WE ARRIVED AT 10PM.- London-Barcelona
- Economy
Vania S
Verified | Oct 6, 2024Thira-Houston
Economy
Claim escalated to airline
Technical problems
Airline rebooked me for a later date that was two days past what my initial departure date was which is what made me purchase a separate airline ticket and which I am a healthcare provider and had to report for my shift on October 5 and which rebooked date would not work. I submitted the receipt for the hotel I had to stay and given the change in my flight. I also had to pay a baggage fee which I initially had paid because they could not locate it on my itinerary in which I did use a third-party to purchase the ticket that had already changed my online access portal given the flight cancellation. I was extremely frustrated and also felt like it was inappropriate for how it was handled after cancellation of my flight in addition to a significant delay in my initial return at which they were unwilling to purchase my hotel in addition to I offered compensation by upgrading my flight to be sufficient in which they also declined.- Thira-Houston
- Economy
- Claim escalated to airline
Kay F
Verified | Oct 4, 2024Cologne-London
Economy
Don't remember
I have receipts for the taxi's but i wanted to try claiming directly via BA first before here. Finally arrived at 5.30pm the following day Told very little, advised we could claim everything back easily, no mention of having to work through a third party Dreadful communication, arrived at the hotel at 2.50am and had to stay awake to find out details of when to wake up the following day and head back to the airport, flught was delayed a further two times upon arriving at the airport Lost a days work, paid for extra doggy day care Missed surgery appointment (minor operation) booked for Friday morning!- Cologne-London
- Economy
Pawel K
Verified | Oct 4, 2024Warsaw-London
Economy
Don't remember
Do miejsca docelowego dotarlem o 23.25 Sam zglosilem sprawe do linii ale zostala odrzucona z informacja: Your claim for compensation has been refused because BA0851 on 23 September was cancelled because of restrictions imposed by Air Traffic control due to adverse weather conditions. Nie uwazam tego za wystarczajace wytlumaczenie poniewac samolot linii Lot do Heathrow wylecial planowo i nie bylo zadnych opoznien mimo ze byl o 20.20.- Warsaw-London
- Economy
Jenling I
Verified | Oct 4, 2024Stockholm-San Francisco
Economy
Problems at airport
From Arlanda international airport it was announced that the plane will not take off on time because they were waiting for traffic controllers to give a signal for take off. When it finally took off we flew from Atlanta to Heathrow International airport upon arrival it was announced that they will be a delay because of some issues at the airport. When the plane landed it much time has been lost, I was directed to terminal 5 for international connections the airport staff asked me to go to the customer's service line which was really long. I was to go terminal 3 which was far off from terminal 5 upon arrival I was directed to another customers services line (American Airlines), later on a staff directed me to go back to British airline queue. I thought we were going to be given new boarding passes but when I came forward I was informed I could not travel that day that they will schedule me for the next day. As a consequence of these delays I had to missed what I had scheduled to do in America on October 1st and 2nd 2024.- Stockholm-San Francisco
- Economy
Nicholas M
Verified | Oct 3, 2024London-Menorca
Economy
claim for cancelled flight
BA cancelled the booking WRM485 for flight BA2566 oct 2 2020, on 30 jul 2020. It proved impossible to manage the booking online or to get any response from BA to obtain a refund.- London-Menorca
- Economy
Nicholas M
Verified | Oct 3, 2024London-Menorca
Economy
claim for cancelled flight
BA cancelled the booking WRM485 for flight BA2566 oct 2 2020, on 30 jul 2020. It proved impossible to manage the booking online or to get any response from BA to obtain a refund.- London-Menorca
- Economy
- Desired solution
Refund
Melat A
Verified | Oct 3, 2024Chicago-Barcelona
Economy
Technical problems
Our initial flight was cancelled and rebooked for the 19th and that rebooked flight proceeded to be delayed into the 20th. We ended up missing a flight we were supposed to take on the 21st since we ended up landing in Barcelona an a hour after our second flight had departed. We would just like to be reimbursed as promised for all the hardships endured and money wasted due to the back to back flight delays including activities that could not be rebooked and hotel penalties for not checking in until 2 days later. American Airlines gave us $12 meal vouches and put us in a nearby hotel in Chicago after waiting nearly 7 hours to alert everyone we would not be flying that night.- Chicago-Barcelona
- Economy
Lauren B
Verified | Oct 2, 2024Nice-Charlotte
Economy
Successful claim
Influence by other flights
I went to check in for my original return flight departing on Monday at 7:05am on Sunday afternoon and found out that it had been cancelled / removed from my account. My connection on my last inbound flight to Nice (CLT-LHR) on 9/23 was very close but I made the flight and British Airways had an error in their system that I missed it. I drove to the airport Sunday evening only to wait in line for almost an hour and then find out that I had to call a number which wasn't available Sunday after 6pm. I then had to chat with the online system for over 2 hours to find a solution. I ended up having to be delayed over a day from my original arrival time in Charlotte and missed being able to pick up my son from my elderly parents house and my dad had just had a surgery so I had to find alternative care for my son. This caused me ALOT of stress and was a big hassel. I am requesting the FULL amount 600 euros be reimbursed to me for the distress I went through. I am now also having to miss a day of work (for which I am paid hourly) and also taking my personal time to file this complaint. It is completely unacceptable.- Nice-Charlotte
- Economy
- Successful claim
Karen C
Verified | Oct 2, 2024Isle Of Man-Faro
Economy
Technical problems
No contact from airline yet. Arrived at destination over 3 hours late at 00:35 approximately. Advised that the delay was due to technical issue with aircraft. Given Β£5 meal voucher. Missed collection of our hire vehicle so had to book and pay for another car.- Isle Of Man-Faro
- Economy
Kathryn H
Verified | Oct 2, 2024San Diego-Rome
Economy
Flight from San Diego to london
I paid for an upgraded ticket from coach to economy premium which was double the cost! I was seated at 15E. My seat would not recline and the foot rest did not work. Three flight attendants tried to fix the problem when they could not correct the situation, they moved me to an empty seat in business. After a few hours in the flight I was awaken and told the I needed to return to my original seat. The attendant was rude and very disrespectful. It was a very embarrassing situation for me. When I pay for an upgrade ticket, I do expect the seats to function properly. As for the flight attendant she and BA owe an apology as she made me feel like I stole the Crown Jewels! I have a return flight on October 14th. And certainly hope I am treated better than a common criminal. PS my name is Kathryn Harrison reference KB2FKY- San Diego-Rome
- Economy
- Desired solution
Apology / Voucher
Melissa B
Verified | Oct 1, 2024Madrid-Traverse City
Economy
I had a flight from PMI, Palma, Mallorca, Spain to Madrid earlier that morning and did not have enough time to board my connecting flight from Madrid to LHR. This made me miss all my connecting flights to my final destination of TVC, Traverse City, MI USA.
- Madrid-Traverse City
- Economy
Richard M
Verified | Oct 1, 2024Los Angeles-Glasgow
Economy
Successful claim
No reason given
This was a horrible experience from BA!!! W missed the evening and breakfast EVENTS for my Family reunion. We are very disappointed as our carefully planned events were disrupted. This was a lifetime event that money cannot buy !! Horrible experience from BA.- Los Angeles-Glasgow
- Economy
- Successful claim
Yvonne Or Janet B
Verified | Oct 1, 2024London-Arrecife
Economy
Booked & paid for seats 14 C & D. Got to board & told there
a problem, ask crew where to sit. There were people in our seats & the only free were 30. Now BA say we donβt exist as our booking reference TEHGU8 belongs to a man who flew Heathrow-Madrid. Thatβs crazy we both have the same booking number. I want a refund for seats I paid for & didnβt get. BA are ignoring me. Even after alot of e-mails & phone calls. Iβm really not happy.
- London-Arrecife
- Economy
- Loss: β¬60
- Desired solution
Refund
Darren W
Verified | Sep 30, 2024Ibiza-London
Economy
On Friday 20th September my wife and I were due to board a plane flying from Ibiza to Heathrow scheduled to depart at 18.20. During the afternoon we received a text message stating our flight had been delayed and it was supposed to depart at 19.14. Our hotel was only 10 min drive from the airport so we decided to stay at the hotel a bit longer rather than wait at the airport. When we arrived at the airport 1.5 hours before the new departure time we were advised by some very unhelpful staff at check in that bag drop had closed and if we wanted to get on the plane we would have to leave our luggage behind. We practically begged the staff to take pity on us as the plane from London to Ibiza hadnβt even landed. The flight was not overbooked as they said if we only had hand luggage we could board the plane. We noticed there was a flight to Gatwick departing a couple of hours later so we asked if we could transfer to that flight. The staff at check in desk advised us we should call BA customer services to see if they could help us move. After a 45 min wait the person I spoke to at the call centre said they couldnβt help me and I should speak to staff at the airport. Whilst I was on hold to the call centre I once again checked with the staff at check in and they said they could not help me. BA couldnβt help me either so I was stuck. With 3 small children at home with a childminder it was incredibly stressful. I donβt understand why my bag could not be placed with the other passengers bags ready to be loaded when the plane arrived. At no point did BA advise me that I should arrive at the airport at a certain time otherwise I risk not being able to check my bag. I feel it is terrible customer service not to warn passengers that this could happen. I had to pay Β£260 to Ryanair and fly with them to Stanstead and then get home from there when I should have been into Heathrow. Very unhappy customer and would like some compensation towards the flight I paid for.
- Ibiza-London
- Economy
Jacqueline H
Verified | Sep 30, 2024London-New York
Economy
No reason given
We have been reimbursed for train tickets & luggage but no compensation for the cancelled flight. Changed our airport & airliner 7 hours before departure citing βoperational problems. Long awaited & planned trip fur my 60th birthday & our wedding anniversary. Late changes at 6 am in the morning of our departure caused lots of anxiety & upset!- London-New York
- Economy
Christopher H
Verified | Sep 30, 2024Madrid-London
Economy
Technical problems
Delayed more than 3 hours. Captain stated this was due to a technical reason with the aircraft in Madrid that needed to be fixed and released by engineers.- Madrid-London
- Economy
Piotr A
Verified | Sep 30, 2024Warsaw-London
Economy
Don't remember
The flight was delayed because my flight didnβt arrive at Warsaw so time were more and more extended- Warsaw-London
- Economy
Tracy V
Verified | Sep 30, 2024London-Delhi
Economy
Received an email "Receipt for paid seat selection"
My travel agent booked me windows seats. But when I received a email saying to book your seat I thought some how it was cancel. When I went to check in at desk. The agent said I had windows seats. I show her my emails. she could not refund my money & gave me BA.COM/CLAIMS to get my refund.
- London-Delhi
- Economy
- Loss: β¬162.39
- Desired solution
Refund
Expenses reimbursement
Peter W
Verified | Sep 30, 2024London-Lisbon
Economy
Paid checked in baggage allowance not on selfcheck in system
We could not use self check at Heathrow T5 so tried to check in via the manned desks. This required having to convince one of the BA staff we had baggage allowance. After wasting a lot of time, the BA staff member finally located our baggage allowance after making a phone call. we did not need to have to go through this experience. Get the BA system working so the checked in baggage allowance appears and employ sufficient BA staff at T5 to deal with customer issues!!!!! BTW - the booking reference is P67DGH.- London-Lisbon
- Economy
- Desired solution
Other
Peter W
Verified | Sep 30, 2024London-Lisbon
Economy
Paid checked in baggage allowance not on selfcheck in system
We could not use self check at Heathrow T5 so tried to check in via the manned desks. This required having to convince one of the BA staff we had baggage allowance. After wasting a lot of time, the BA staff member finally located our baggage allowance after making a phone call. We did not need to have to go through this experience. Get the BA system working so the checked in baggage allowance appears and employ sufficient BA staff at T5 to deal with customer issues!!!!! BTW - the booking reference is P67DGH.- London-Lisbon
- Economy
- Desired solution
Other
Peter W
Verified | Sep 30, 2024London-Inverness
Economy
Paid checked in baggage allowance not on selfcheck in system
We could not use self check at Heathrow T5 so tried to check in via the manned desks. This required having to convince one of the BA staff we had baggage allowance. After wasting a lot of time, the BA staff member finally located our baggage allowance after making a phone call. we did not need to have to go through this experience. Get the BA system working so the checked in baggage allowance appears and employ sufficient BA staff at T5 to deal with customer issues!!!!! BTW - the booking reference is 947NTY.- London-Inverness
- Economy
- Desired solution
Other
Amrik B
Verified | Sep 29, 2024Athens-London
Economy
Our hand luggage was taken off us as we were told its a full
Others who went on the plane after us were allowed to take their hand luggage on the plane. We were denied. We are of Asian origin others white in colour were allowed to take theirs- Athens-London
- Economy
Suzanne D
Verified | Sep 28, 2024London-Newcastle
Economy
A delayed flight
We were delayed from flying at 8.45pm until 10.40pm at Heathrow Terminal 5 It would have been so much better if we had been notified late afternoon as they knew that our flight would be delayed due to the cabin crew already being in Brussels. They were then flying us home up to Newcastle. We spent hours of unnecessary time in the airport when we could have been notified earlier so as not to get there too early. We were the very last flight out of Terminal 5 for the night on the 3rd September. So disappointing BA
- London-Newcastle
- Economy
- Desired solution
Expenses reimbursement
Apology / Voucher
Isobel K
Verified | Sep 28, 2024Barcelona-London
Economy
Weather conditions
Please see emails with the airline's notification of cancellation and rebooking. `I travelled on the rebooked flight which arrived over 3 hours after the original flight would have arrived. I reached my destination correspondingly late. I contacted the airline to request compensation and I have uploaded my claim and their response.- Barcelona-London
- Economy
Tony P
Verified | Sep 27, 2024Dubai-London
Economy
Delayed flight and lack of inflight entertainment
Tried sending email to BA but no email option seems to be available? I have attached a screenshot with my full complaint
- Dubai-London
- Economy
- Desired solution
Clifford T
Verified | Sep 27, 2024Johannesburg-London
Economy
Good day, I have submitted my claim in May already, it has been 6 months. I have tried to follow up with emails and phone calls and to date no one has gotten back to me. There is no number or relevant contact details that are online. I have had to reschedule and change all my accommodation and transport arrangements due to British Airways overbooking my flight. I would appreciate it if this issue would be resolved with urgency. Thank you
- Johannesburg-London
- Economy
Umme Kulsoom S
Verified | Sep 27, 2024Glasgow-Dubai
Economy
Don't remember
As you can see I was suppose to arrive in DUBAI 23:10 I didnβt arrive at my hotel till 7am. Stuck at the airport and wasnβt even in a lounge to sit and wait for the next flight and was told I lot of people missed there connecting flight because of the delay. Missed a night on our holiday I was suppose to be meeting my partner as a surprise at a an event and actually ruined the whole plan.- Glasgow-Dubai
- Economy
Arthur E
Verified | Sep 26, 2024Miami-London
Economy
Successful claim
Technical problems
British Airways flight 0206 nonstop business class from Miami to London Heathrow for Sept 4, 2024 was cancelled on September 3,2024. Called British Airways numerous times on Sept 3rd. 45 minute waits until we spoke to someone and then calls dropped. Was on phone from 8pm-1am when call center closed for night. Again called in the morning of September 4th and finally was booked on AA flt 608 from Miami to Chicago for Sept 4th leaving Miami at 1:40pm in economy class! It is a 2 1/2 drive to Miami from Bonita Springs where we live. We had to cancel a prepaid ride to Miami for 12pm since it was too late to make our plane. We called other places and finally secured a ride to Miami for $300. I have no receipt. I am handicapped and use a mobility scooter. It is very difficult and painful for me embarking and disembarking airplanes. That is why we paid for business class and booked a nonstop flight. After enduring a painful journey to Chicago we supposedly had a 2 hour layover and weβre booked on BA FLT 298 from Chicago to London Heathrow. Well, it was delayed and we didnβt board for 6 hours. We arrived in London Heathrow at 11:30am instead of 7 am and were billed for our prepaid private taxi from Heathrow to London hotel because we cancelled less than 24 hours before. We now had to find and take a private taxi at the airport large enough to accommodate luggage and scooter for 350pounds. I donβt have a receipt. We were so stressed and exhausted we forgot to ask for one. Weβre seniors and my poor wife had to collapse and reassemble my scooter 4 times as opposed to 2 times. Between getting the scooter, which didnβt arrive promptly, and luggage and the taxi and hitting traffic we missed our private prepaid tour of London, $510, Had we arrived on original flight that was supposed to land at 7am, or if the flight we took from Chicago was on time and landed at scheduled time 9am, we would have made our tour. To say this was a very disappointing, stressful, exhausting journey is putting it mildly. When we asked in both Miami and Chicago about compensation, vouchers, etc, we were told to do it online when we got home! We were so looking forward to this trip, and British Airways was truly disappointing.- Miami-London
- Economy
- Successful claim
Jacqueline J
Verified | Sep 26, 2024London-Scarborough
Economy
Technical problems
I arrived to my destination at LGW on 20th September at 08:15 am for a 11:15 am scheduled flight The flight too off in the air at 16:15 pm . It was only when we took off the pilot explained the problem that we had to wait for another plane. The flight was delayed with very little information forthcoming throughout the 5 hours delay. I tried to find out about seating and several times the flight attendants ignored me and said I was not their priority because they are only interested in Business Class. I was very upset because I was suffering extreme spinal pain as I was recently diagnosed with worsened spinal degeneration disease. Had I known I was going to wait an extra 5 hours , I would have made alternative arrangements like flying on another day . I was trying to upgrade to Business class because after many hours my back was in excruciating pain and the long haul flight sent my back into spams. I have already consulted a doctor in Tobago as I am still recovering from such an extensive painful ordeal with no apparent apologies from the BA staff when I tried to explain my condition. It is almost a week and all my routines are disrupted because of the knock on effect of having to wait and sit for nearly 16 hours of travel time.- London-Scarborough
- Economy
Wendy K
Verified | Sep 26, 2024Miami-London
Economy
Successful claim
Technical problems
Airline told me to contact you! Was never offered voucher or anything! Flight cancelled night before. After many hours on phone and dropped calls, finally 8am on Sept 4 we were given new tickets We incurred a $500 fee for immediate ride to earlier flight from Miami to Chicago. We had nonstop Business Class tickets from Miami to London Heathrow. Now we had economy seats to Chicago. My husband is handicapped and uses a mobility scooter. Economy was very painful for him as seats donβt recline enough. Plus making a stop, having to disembark, retrieving scooter and then having a 6 hour delay and re embarking was terribly stressful. When we finally landed in London many hours later than expected because of layover and Chicago delay, we missed our private excursion and lost $510 that we paid for it because we werenβt there! We arrived in London at 11:30am instead of 7am. The airline provided very little information about delays. When asked about vouchers, compensation at both Miami and Chicago we were told to file claim. When we arrived in London we tried calling British Airways about a claim and they told us we had to do it online or wait til we got home. I actually have called British Airway numerous times since we arrived home. The wait times for a customer service representative are ridiculous! I finally got through today to a lovely gentleman who told me the only way to get any compensation was to go on BA.com/compensation.- Miami-London
- Economy
- Successful claim
Catherine F
Verified | Sep 26, 2024Edinburgh-Luxemburg
Economy
Successful claim
No reason given
BA 1451 flight from Edinburgh to London on 19th September was delayed by over one hour. This meant that I missed my connecting BA 418 flight to Luxembourg, as there wasn't enough time to change terminals. I had to stay overnight in London at a hotel near the airport and get a very early flight the next day to Luxembourg.- Edinburgh-Luxemburg
- Economy
- Successful claim
Carol L
Verified | Sep 26, 2024San Francisco-London
Economy
Successful claim
Technical problems
Emotionally hard as our trip to the uk to see family was delayed for over a day .Initially not knowing the time of our next flight having to wait not be able to sleep until we had confirmation. Our young family in UK not knowing when they now might see us ,one of which is a 6 yr old handicapped grandchild who was very distressed.- San Francisco-London
- Economy
- Successful claim
Nigel L
Verified | Sep 26, 2024San Francisco-London
Economy
Successful claim
Technical problems
Our trip to the uk was delayed by over a day. BA provided hotel in San Franscisco for extra overnight stay. We were unable to leave this hotel because we had to wait for advice about an alternative flight and had no idea when this would be. We also had to book preferred seats again on the alternative airline at our cost.- San Francisco-London
- Economy
- Successful claim
Pamela B
Verified | Sep 25, 2024London-Tirana
Economy
Poor checking in process
As flight was leaving early and my friend and I had different booking references and we wanted to sit together, we decided to get our boarding cards the afternoon before, I.e. on September 17th and just drop off the Bags on September 18th, We asked a BA rep how to do this and he sent us to section G. A sullen and extremely unhelpful BA rep said G was not the right place but we could use the machines to print the boarding cards. We are explained we had different booking references and he rudely referred us to section H. We were greeted by an equally unfriendly BA rep who reluctantly agreed to print the boarding cards. On September 18th we queued to drop off the bags. A number of machines were out of order and queues were lengthy. Our boarding cards did not scan and had to be reprinted. The customers behind us were getting angry at the delay-understandablely. The whole process was a disaster. 1) you need to train your staff on the correct process 2) train them in customer service skills On the return flight from Tirana To London on September 25t Another disaster at check in. The luggage was incorrectly assigned, wrong baggage tags were affixed to the wrong baggage items and boarding cards mixed up. After another hullabaloo we sorted it but this is a potential security threat.- London-Tirana
- Economy
- Desired solution
Maria A
Verified | Sep 25, 2024London-Mulhouse
Economy
No reason given
The cancellation inconvenience us, we did not get direct flight, we got flight to Zurich on a high cost and took train from Zurich to Basel, by the time we got to our destination we have missed the event.- London-Mulhouse
- Economy
Jeffrey L
Verified | Sep 25, 2024Dallas-Fort Worth-Amsterdam
Economy
Don't remember
We had to get off the plane after 3 hours due to a maintenance issue. They had to find a new plane and crew, which led to 9 hours of delay.- Dallas-Fort Worth-Amsterdam
- Economy
Rebecca F
Verified | Sep 24, 2024London-San Francisco
Economy
Successful claim
One extra day of parking was $21 plus other expenses at the Renaissance Hotel. We were bumped off our flight & given vouchers for hotel & meals. Dining room was closed when we arrived, so paid for own lunch. Also needed toiletries & nightshirt, because our luggage went on the original flight & we had nothing.
- London-San Francisco
- Economy
- Successful claim
Ann L
Verified | Sep 24, 2024Dalaman-London
Economy
Problems at airport
No actually sure why our flight got cancelled, we ended up leaving Sunday at midnight on another carrier, Danish I think, caused me to miss a big family reunion on Saturday in London- Dalaman-London
- Economy
Linda M
Verified | Sep 24, 2024Edinburgh-New York
Economy
paid seats lost cases
plane from edinburgh delayed and missed plane to new york waited 2 hours at ba customer sevices and wastold booked on another flight 3 hour wait.payed Β£140 for seats we did not get on new flight.landed in new york and waited and waited for our cases,after a long wait was told cases were lost ba guy told to go to BA office and get update,waited 30 min no one came anAA GUY at to phone BA twice before any one come told us will get them next day and to buy anything we need.WAITED 4 DAYS YES 4 DAYS. COST US $437 FOR CLOTHES ,MEDICINE PLUS TAXIS my wife has bad knees and has to rub special on them 3 times a day spent most of the first 4 days in hotel.on flight home 2 hour delay and missed next flight and had to stay in hotel then next day spent about 6 hours waiting on our flight.phoned BA since got home many times .no one interested.had problems last year and said i was finished withBA but this time i mean it- Edinburgh-New York
- Economy
- Desired solution
Refund
Pius A
Verified | Sep 24, 2024Schonefeld-Houston
Economy
I made a mistake with the position of my first name and Nationality, so I wrote the kiss&Fly to Chang the information and until today no reply. Later I send a message to change the date to 14.03 to 4.4.2025, and they refer me to Fluggesellschaft the changing of the date and the Name I will be grateful to travel with British Airways in Next Year, it will be my first time. Thank your humble Cosmster.
- Schonefeld-Houston
- Economy
Mounir G
Verified | Sep 24, 2024London-Pisa
Economy
I am on BA604 on 24 Sep and got hit by the food trolley
I had flown in from Hong Kong the day before and the 604 was delayed. i was asleep and my I always sit in the aisle. i got hit full force by the food trolley and the attendant Ross did not notice. i said to him excuse me you hit my elbow. he replied sorry but it is my risk if decide to sit in the aisle and not his fault but mine and he sais sorry. my elbow is aching and i have inflammation. given how often i fly with you would have appreciated more consideration.- London-Pisa
- Economy
MichaΕ N
Verified | Sep 24, 2024Belfast-London
Economy
Successful claim
No reason given
My flight was scheduled for 24th september for 6.35 am, but at 23rd september at 23 pm I got I message of canceling my flight and a information of alternative flifgh BA1417 same day but at 16:20. So my plans were ruined completely but I had to accept this another flight to Heathrow.- Belfast-London
- Economy
- Successful claim
Joseph R
Verified | Sep 24, 2024Malta-London
Economy
Successful claim
Technical problems
Due to issues with the plane we were delayed by 18 hours. We had to leave the airport and return. I lost all appointments in the evening and meetings in the morning in London. I also lost cost of booking of one night in Corinthia London hotel.- Malta-London
- Economy
- Successful claim
Michael R
Verified | Sep 23, 2024London-Kingston
Economy
No reason given
Dear Sir/Madam, I am writing to formally complain about my recent experience on flight BA2263, traveling from Gatwick to Kingston, Jamaica on the 20th of September 2024. My booking reference number is UTTSCN. Firstly, the flight was delayed by three hours, which caused significant inconvenience. In addition to this, the seat [10K] I was assigned had a broken base, leading to severe lower back pain after the 9-hour journey. I reported this issue to the cabin crew during the flight. Furthermore, I noticed that my surname was incorrectly spelled on the booking. I informed the cabin crew about this issue as well, but I would appreciate it if you could confirm that it has been corrected in your system to avoid any further complications. I kindly request a review of these issues and would appreciate guidance on how the airline plans to rectify this situation. I look forward to your response. Thank you for your attention. Sincerely, Michael Reid +1 876 447 8899 Jamaica +44 777 44 888 56- London-Kingston
- Economy
Debra D
Verified | Sep 23, 2024Schonefeld-Dallas-Fort Worth
Economy
Successful claim
Problems at airport
British Aiwayd did not schedule a new flight until the 21st, but only provided one night hotel. So i was basically held hostage in London for 3 days. I used my miles to get 2 more nights at a different hotel, I paid for taxi, meals, and shuttle. Then the airline they booked me on had delayed luggage by 36 hours. I work in Poland and was going home to US for my vacation after 6 months, I missed a scheduled doctor's appointment, a dentist appointment, a Veterinarian appointment and grooming appointment for my dog. I had plans with friends for 21 September which was my birthday that I had to cancel. I am traveling away from my ho.e for 4 days and had no clothes because my luggage did not get here until 2 am today. The amount of stress and sleeplessness caused by these airline debacle is inexcusable. British Airways said at first there was a delay because our outbound flight was late getting to gate, we then got queued up to board, and they told us to sit down again because catering truck broke down, then another 30 minutes we boarded, then they said there was an issue with the forward cargo hold and they said it would be 1.5 hours to repair, so now we are 2.5 hours delayed, then they said they needed to offload cargo and baggage to rebalance the plane, by this time we were over 4 hours delayed. Then the captain announced the food from catering was expired and they would attempt to get catering company to resolve it...they couldn't so they canceled the flight. We still had to wait on board to get disembarked and get our vouchers....they only gave ma hotel voucher, not a shuttle voucher, nothing else, and left me to get luggage and figure out how to get to the "hotel". I received my new flights and they were for 3 days later, absolutely unacceptable all the way around. I only have 3 weeks vacation to spend at home and British Airways robbed ne of a week of that time.- Schonefeld-Dallas-Fort Worth
- Economy
- Successful claim
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