British Airways complaints: comments, page 18
1,122 comments
Jude F
Verified | Sep 23, 2024
London-Nairobi
Economy
No reason given
I had booked a flight from LHR to NBO via DOH. The LHR - DOH flight was delayed by around 45mins or so, which meant that I missed my connecting flight from DOH to NBO. I was put on the next flight from DOH to NBO which was close to 17 hours later and arrived very late in the night in NBO. This meant that all my internal travel plans within Nairobi got disrupted.
- London-Nairobi
- Economy
Frederick A
Verified | Sep 23, 2024Accra-London
Economy
Technical problems
I have been kept in Ghana for two more days. I was due to work on Monday night and Tuesday night. This destruction will impact on me financially as I will be loosing two nights pay.- Accra-London
- Economy
Despina H
Verified | Sep 22, 2024Chicago-Chania
Economy
Successful claim
Technical problems
My name is Despina Hobitakis, and I was a passenger on the flight from ORD-LHR-CHQ, booking reference # SOXESV, that departed on July 11th. I would like to address a series of issues I encountered during this trip and request reimbursement for the inconvenience and related expenses. Midway through the flight ORD to LHR, there was an unusual smell in the cabin, prompting the pilot to divert to Newfoundland, Canada, where firefighters were called to inspect the plane. After the inspection, the plane was powered down, and we remained on board for approximately 10 hours. During this waiting time there was no electricity on the plane. Due to this I had to leave my phone off to conserve energy and turn it on occasionally to message family that were worried. It wasnβt until several hours later that another plane arrived to transport us to London Heathrow (LHR). Upon arrival at LHR, I was provided with a new itinerary for my onward flight to Chania, Crete (CHQ), along with a hotel and shuttle voucher. Unfortunately, the shuttle number provided was incorrect, causing many passengers, including myself, to experience issues and not be able to use the shuttle service as was directed to us. As a result, I stayed overnight at the airport until my morning flight to CHQ. While in London, I confirmed three times with airport staff that my checked baggage would be on my flight to Chania, even providing the barcode for tracking. I was reassured on all three occasions that my luggage would arrive with me. However, upon arriving in CHQ, my baggage was not there. This caused significant stress, especially as I was in town for a friend's wedding the following day. My luggage was not delivered until 4 days later, forcing me to purchase essential items such as makeup and underwear, which I did not have in my carry-on. Unfortunately, I no longer have the receipts from these purchases, as they have faded over time. However, I can provide my credit card statement showing the relevant transactions. I am requesting the following reimbursements: 1. Compensation for the delay and inconvenience caused by being stuck on the plane for 10 hours and receiving false information regarding my luggage. 2. Reimbursement for the additional expenses incurred due to the delay in receiving my baggage. I appreciate your prompt attention to this matter and look forward to your response. Sincerely, Despina Hobitakis dhobitakis@gmail.com 1-847-962-1089- Chicago-Chania
- Economy
- Successful claim
Denise D
Verified | Sep 22, 2024London-Boston
Economy
Successful claim
Seniors had to wait over. Four hours to get another flight . The terminal was located on the opposite side of airport and was and extreme distance for seniors since we had to roll luggage to the other side of airport with no assistance from British airways
- London-Boston
- Economy
- Successful claim
Terri D
Verified | Sep 22, 2024London-Scarborough
Economy
Successful claim
Technical problems
On arrival at hotel the contents of one suitcase was soaking wet , that is all items in the suitcase- London-Scarborough
- Economy
- Successful claim
Brenda K
Verified | Sep 22, 2024Glasgow-Accra
Economy
My bag was left at the airport without a tag
I was going to Ghana for my dadβs funeral on the 1st of august 2014, and the funeral was for the 9,10 and 11th of august, now when I got to the airport in glasgow here I have to pay for over luggage fee of Β£65 and the lady forgot to tag my bag. I got to Ghana later that evening waited for my luggage and didnβt get it, I then went to the luggage reclaim section in Ghana and they checked and realised that the bag was not tagged, I was asked to come the following evening to check, I did came and still the bag was ont in. I followed for 4 days and the bag was still not in , now this bag contained personal stuff I was to bury my dad with so I really chased this up until the lady at the luggage section asked me to list the items in the bag, as I started listing them she called me to come and have a look at a bag left at the airport in glasgow, apparently the bag have been opened and they have put it on the system looking for the owner, so the lady sent British airways an email to let the know that the owner has been found and looking for her bag, this email too took over a week to be replied as I was checking on it, I have to bury my dad without the things I brought because it took nearly two weeks before I got my bag
- Glasgow-Accra
- Economy
Jollie C
Verified | Sep 22, 2024Singapore-Manchester
Economy
Successful claim
Technical problems
At 03:00 A.M. GMT on 20th September 2024, I noticed an email from British Airways (sent at 01:27 A.M. GMT on the same day) notifying me that my original flight, BA0012, which was supposed to depart from Changi Airport at 23:20 P.M. GMT on the 20th of September, had been canceled. Upon checking my flight status on the British Airways mobile application, it was mentioned that the next available flight was Qatarβs BA2307, departing at 10:30 A.M. GMT that day. I attempted to rebook through the British Airways mobile application multiple times, however, each attempt resulted in a persistent system error (screenshot attached). After several failed attempts to rebook for that flight or any other later in the week (with no availability shown for the upcoming days), I concluded that Qatarβs BA2307 was the only remaining option to get back to Manchester in time for university. Given this, I decided to head to Changi Airport as quickly as possible to speak to a British Airways representative directly. Journey to Changi Airport Before departing for Singapore, I attempted to contact British Airways while I was still in Malaysia, hoping to resolve the situation over the phone and avoid the trip. However, despite repeated attempts, nobody answered my calls, leaving me with no choice but to take matters into my own hands. Given the urgency and the belief that Qatarβs BA2307 was the only available flight, I took a taxi at 05:00 A.M. GMT from Malaysia, as this was the fastest way to reach Singapore at such short notice. I arrived at Changi Airport's Terminal 1 by 7:00 A.M. GMT, hoping to rebook my flight in person. Upon arrival, I sought help from the information counter, but despite several attempts to contact British Airways' 24/7 hotline, nobody was available to assist. Additionally, there were no British Airways staff present at the airport. Qatar Airways Customer Service Interaction In an attempt to explore every possible option, I approached Qatar Airwaysβ customer service desk to see if they could help rebook me onto the BA2307 flight, as I had been led to believe it was my best and only option. However, the Qatar Airways representative informed me that they could not proceed with the rebooking because it had to be managed by British Airways directly. As I could not get through to British Airwaysβ representatives either over the phone or in person, I was unable to secure the rebooking through Qatar Airways. Compounding Inconveniences After an hour of unsuccessful attempts to get through to your 24/7 hotline, I was advised by the customer service staff to wait until 09:00 A.M. GMT, when the regular British Airways help desk would open. When I finally reached a representative, Siddharth, from the British Airways team in Singapore, he informed me that I had been rebooked for SQ0052, departing at 02:25 A.M. GMT on the 21st of September 2024. This was the first time I had been notified of this rebooking, and there had been no prior communication regarding this alternative flight. Under both UK261/EU261, British Airways is obligated to provide accommodation, meals, and transportation in the event of a flight delay or cancellation. However, despite the cancellation of my flight and the lengthy wait for the rescheduled flight, no such arrangments were made, leaving me to cover these expenses on my own. Siddharth also confirmed in front of another passenger and 2 customer service staff that British Airways would compensate up to Β£1,000 for transportation, accommodation, and food expenses. This verbal agreement directly influenced my decisions regarding accomodation and refreshments, and I request that British Airways honor this commitment. Due to the lack of timely communication and clear information, I was left stranded at Changi Airport for the entire day and overnight. This situation was especially frustrating as my transport had to be planned and arranged from Malaysia in advance. While I acknowledge that the rebooked flight, SQ0052, was a delay of 3 hours and 5 minutes from my original 11:20 P.M. GMT flight, I was under the clear impression that I would be rebooked on the 10:30 A.M. Qatar flight (BA2307), as this was the only flight option presented to me in the initial communication via the British Airways mobile application. The rebooking of my flight to the 02:25 A.M. flight (SQ0052) was not communicated to me until much later, after I had already incurred significant transportation and time costs. Had British Airways clearly communicated my rebooking of SQ0052, I would have remained in Malaysia, avoiding the unnecessary journey and accommodation expenses. The lack of timely assistance and support further exacerbated the situation. Hotel Booking and Reasoning Considering the unexpected delay, I booked a room at the Crowne Plaza Hotel, which was the most convenient and affordable option available at the time, given the circumstances. Most nearby hotels were either fully booked or priced much higher due to the ongoing F1 race in Singapore. Although I could have booked a hotel further away, the increased transport costs and potential delays due to heavy traffic made that impractical. As a foreigner in Singapore without mobile data, navigating the city and securing reliable transport would have been an additional challenge. Additionally, the Crowne Plaza Hotel allowed for early check-in, which was crucial after my long and exhausting journey that began at 03:00 A.M. GMT. Request for Compensation In light of the above, I kindly request compensation for the expenses incurred as a result of this situation. The breakdown is as follows: * Taxi from Malaysia to Changi Airport. * Crowne Plaza Hotel accommodation. * Meals and other incidental expenses incurred during the delay. The total costs remain well within the Β£1,000 limit, as confirmed by British Airway's representative, Siddharth.- Singapore-Manchester
- Economy
- Successful claim
Ashmeeza Maira M
Verified | Sep 21, 2024Lisbon-Hyderabad
Economy
Problems at airport
We missed the flight due to imigration officers they take a lot of time in checking desk so that's why we missed the flight ..please help me and refund my amount please it's request ..- Lisbon-Hyderabad
- Economy
Masarath S
Verified | Sep 21, 2024Lisbon-Hyderabad
Economy
Problems at airport
We missed the flight due to imigration officers take a lot of time in checking desk and they are checking passport photos again and again so that's why we missed the flight please help me- Lisbon-Hyderabad
- Economy
Sarvar A
Verified | Sep 21, 2024Istanbul-New York
Economy
My flight BA0677 from Istanbul to London on 27 July 2024 was delayed, causing me to miss my connecting flight to New York (AA107). I was rebooked onto an alternate flight the next day. β’ Arrival Time at Final Destination: Due to the delay, I arrived in New York approximately 24 hours later than originally planned. My original flight was scheduled to land on 27 July at 21:15, but I arrived the following day, 28 July. β’ What the Airline Told Me: British Airways informed me at the London Heathrow Airport that my connecting flight had already departed due to the delay in my flight from Istanbul. They provided limited information at the time but later rebooked me onto a new flight. β’ Care Provided by the Airline: British Airways rebooked my flight for the following day, and I was reimbursed for hotel accommodation and meals. However, no additional compensation was offered, and the process was inconvenient and time-consuming. β’ Inconvenience Caused: The delay caused me to lose a full day in New York. This disrupted my plans and caused significant inconvenience, as I had to rearrange my schedule upon arrival. I also had to manage additional transport and food expenses during the delay, for which I have already been reimbursed.
- Istanbul-New York
- Economy
Peter R
Verified | Sep 21, 2024Isle Of Man-Faro
Economy
Successful claim
Technical problems
Flight BA 4547 direct flight from the Isle of Man to Faro was delayed due to technical issues. It was due to depart at 18.25. It departed approximately 3.5 late causing us to arrive in Faro at 00.40.- Isle Of Man-Faro
- Economy
- Successful claim
Carol R
Verified | Sep 20, 2024Isle Of Man-Faro
Economy
Successful claim
Technical problems
My husband and I were travelling from the Isle of Man direct to Faro Portugal on September 14th September due to arrive around 21.25. Due to a technical problem Faro side the plane landed late in the Isle of Man and we didnβt land in Faro until roughly 00.40 on Sunday 15th September. Around a 3 hour 40 delay. This caused us along without party to have to cancel our car hire and make a fresh booking for the 15th September losing out on a days car hire cost as well as the cost of a private transfer from the airport on landing to our villa and a return later that morning to sort out a new car hire booking for the remainder of our stay which cost us more money. In total the car hire and private transport cost us in excess of Β£300 approximately the final cost isnβt yet in.- Isle Of Man-Faro
- Economy
- Successful claim
Sarah B
Verified | Sep 20, 2024Paris-London
Economy
No reason given
I went on to the app to do online check it and it just said that the flight was cancelled tried to ring British airways and they was closed I had to cancel the flight and rebook for the next day as the app wasnβt working then had to go to the hotel and see if I could book for another night as we wouldnβt be able to get home- Paris-London
- Economy
Georgie P
Verified | Sep 20, 2024Antigua-London
Economy
Successful claim
I tried to contact the airline but was unable to get through them as the number they gave me to ring was not in use.
- Antigua-London
- Economy
- Successful claim
Dorothy T
Verified | Sep 20, 2024Edinburgh-Palma de Mallorca
Economy
Technical problems
Nightmare from beginning to end waited in a queue for 4 hours. No seating, no food, no drinks not even any advice from the staff as they were lost too and did not know where to tell us to go, just wait was all we could do. Managed to find a wheelchair outside the airport where I could sit as I have osteoarthritis and cannot stand for long periods. I have never seen an airport so disorganised when there are problems, not a clue, we went from queue to queue hoping we were in the right one. My 2 daughters and I spent Β£30 on food and drinks from machines as it was very warm and I was nearly fainting. We caught the ship at Palma and it had to wait till we got there it was late in leaving the port- Edinburgh-Palma de Mallorca
- Economy
Karen C
Verified | Sep 20, 2024Isle Of Man-Faro
Economy
Technical problems
Flight delayed due to technical problems. Airport car hire was closed by the time we arrived so had to organise a taxi to accommodation and the back to the airport the next day to collect hire car.- Isle Of Man-Faro
- Economy
John K
Verified | Sep 20, 2024Isle Of Man-Faro
Economy
Technical problems
Delayed flight and had to rebook car hire as services were closed by the time we arrived. Had to organise a taxi to accommodation and back to airport the next day to pick up car hire.- Isle Of Man-Faro
- Economy
Mohammed Abdul F
Verified | Sep 20, 2024Lisbon-Hyderabad
Economy
Problems at airport
Hello, I missed the flight due to immigrantion officers take a lot of time they are checking passports photos they are checking face many times so that's why my flights goes- Lisbon-Hyderabad
- Economy
David H
Verified | Sep 20, 2024London-Doha
Economy
lost backpack on plane
left handluggage on plane Found and handed into Qatar Airways lost and found 4/9/2024 backpack handed to BA Doha lost luggage Reference no QAS 14732 I have been ringing 097440103138, 0974 4465 6666 and other number Phone always engaged ( 3 weeks) now , all hours I rang today 00443444930785 asking for an email - I was told no email please complete this form - my email davidhalahan@hotmail.com tel no 006011 2543 2908 I want my backpack return to LHR and I will arrange collection- London-Doha
- Economy
- Desired solution
Other
Ashmeeza Maira M
Verified | Sep 20, 2024Lisbon-Hyderabad
Economy
Problems at airport
Hello, we finished the boarding and the imigration officers take a lot of time to check the face in passports and I'm saying to them we don't have time we missed the flight and the officers says don't worry we didn't missed the flights- Lisbon-Hyderabad
- Economy
Neelaksh R
Verified | Sep 20, 2024Belfast-Delhi
Economy
1. My 19th July flight was from Belfast to London and London to New Delhi. Ticket is attached. 2. I got my Belfast to London flight ( BA1417) which departed late by 50 minutes. This flight stood on the tarmac at London Terminal 5 for over 45 minutes as there was no passenger bridge available. The boarding card for this flight is attached. 3. For my connecting British Airways flight from London to New Delhi - BA0257 - I was unable to scan my boarding pass at the departure gate. The boarding pass is attached. I was offloaded from my flight BA0257 due to the crowd strike incident on 19th July that affected worldwide flight cancellations. I was offered no explanation by BA as to why I was offloaded. I was repeatedly told by BA that this is a system issue. I was not offered any alternative flight or any support from BA for my London to New Delhi flight. 4. BA staff did not have a clue what options were available due to the crowdstike IT issue. I stood at the London Heathrow Terminal 5 - British Airways counter for over two hours requesting the BA customer service team to help me with alternative flight options. I got no support from the BA staff. BA said there were no flights available for the next 4 days. 5. I was told by the counter staff that I could buy a ticket from another airline and BA would issue me a refund. I had no alternative but to buy an alternative London to Delhi flight from Emirates for 19th July. 6. The total cost of the flight from London to Delhi was Β£3580 ( Β£1790 per person) for me and my mother. The ticket, invoice and the Emirate boarding pass are attached. 7. It has been over 8 weeks and I still have not heard back from BA on my case. There is no phone number or email address I can call to escalate my case. I called BA customer service many times and I was told that BA would get back back to me. No one from BA has provided me with any update and I had to spend Β£1790 to buy a new one-way ticket to get to New Delhi. I am surprised how can these airlines cheat common people and not provide any support or information. This is my hard-earned money and I would like to get the cost of the new ticket I bought and a full refund of my BA ticket as I was inconvenienced.
- Belfast-Delhi
- Economy
Anne R
Verified | Sep 19, 2024Edinburgh-Palma de Mallorca
Economy
Technical problems
We were made to stand in a queue at Edinburgh airport for approx 4 hours no food or drinks and not even seats to sit on. My mum managed to find a disabled wheelchair lying outside. The wait in the heat was terrible and my mum cannot stand too long as she has low blood pressure problems when she stands after a short time ie 15 minutes at most. Everyone felt they were ignored at the airport and it was chaos as the staff did not know what to do or where to direct us everyone was lost and just followed each other from one queue to another. Never have I experienced anything like this at an airport before. All passengers were just left on their own and try not to miss anything that came from the loud speaker. Everyone was lost including the airport staff.- Edinburgh-Palma de Mallorca
- Economy
Suhani C
Verified | Sep 19, 2024Edinburgh-Delhi
Economy
My flight from Edinburgh departed late hence I missed my connecting flight from Heathrow. I had to wait 3-4 hours at airport before I was given an another airline ticket.
- Edinburgh-Delhi
- Economy
Michael V
Verified | Sep 19, 2024Las Vegas-London
Economy
Successful claim
Technical problems
The flight was boarded at gate E2 in Las Vegas at 3:05 PM PST. We have been stuck at the gate, in the plane with zero movement and zero updates. Stuck at the gate still at 6:10 PM PST. We have not had any type of movement. The flight has been delayed for over 3 hours.- Las Vegas-London
- Economy
- Successful claim
Linda E
Verified | Sep 18, 2024London-Larnaca
Economy
Weather conditions
BA sent email at 7am on morning of flight 6/9/24 saying "Sorry Flight has been cancelled due to adverse weather conditions" However all other flights took off without delay from terminal 5 at Heathrow on the morning of 6 September 2024 so how can it only be a couple of BA flights that could not take off because of the weather? We were offered a flight the next day so arrived at Larnaca over 24 hours late. We had only booked a short holiday of 4 nights so obviously loosing a whole day and night was very disappointing- London-Larnaca
- Economy
Simon M
Verified | Sep 18, 2024London-Malaga
Economy
Successful claim
No reason given
The flight was cancelled due to "crewing constraints". We were sent an email at 12.13 but by then were already well underway with our journey to Gatwick. After waiting 2 hours at the airport we rebooked via the website for a flight the next day from Heathrow.- London-Malaga
- Economy
- Successful claim
Bader A
Verified | Sep 18, 2024Malaga-London
Economy
Successful claim
Technical problems
British airlines offered an alternative flight that is non-direct and arrives the next day which I have not chosen. So, I had to rebook another direct flight on british airways the next day.- Malaga-London
- Economy
- Successful claim
Bader M
Verified | Sep 17, 2024Amman-Las Vegas
Economy
my luggage went missing for two nights, leaving me without essential items. I received minimal updates about its status during that time, which was increasingly concerning. Ultimately, I received my luggage just two hours before an important conference I was scheduled to attend. Given these unfortunate circumstances, I kindly request proper compensation in line with British Airways' procedures and reputation. I believe this is a reasonable request considering the series of mishaps I experienced. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Mr. Bader M MutlaK
- Amman-Las Vegas
- Economy
Bader M
Verified | Sep 17, 2024Amman-Las Vegas
Economy
Successful claim
I am writing to express my frustration regarding my recent experience with British Airways, which has been far from satisfactory. Firstly, I faced significant inconvenience when my flight was denied due to overbooking. This situation was particularly disappointing as I had switched from another airline to ensure I could arrive in time for my connecting flight to Las Vegas. Upon my arrival at Heathrow Airport, I encountered unpleasant customer service from the agent on duty. Their lack of assistance and empathy during this stressful time only added to my frustration. Furthermore, my luggage went missing for two nights, leaving me without essential items. I received minimal updates about its status during that time, which was increasingly concerning. Ultimately, I received my luggage just two hours before an important conference I was scheduled to attend. Given these unfortunate circumstances, I kindly request proper compensation in line with British Airways' procedures and reputation. I believe this is a reasonable request considering the series of mishaps I experienced. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Mr. Bader M Mutlak
- Amman-Las Vegas
- Economy
- Successful claim
Dabriana C
Verified | Sep 17, 2024Sofia-London
Economy
No reason given
So much happened over the weekend. We had a flight with British Airways, Saturday and a connecting Sunday from Gatwick to Aruba with a stop in Antigua(we did not deplane there, just stoped, some people got off and some got on. The flight from Saturday to Heathrow got first delayed then cancelled like before 15.00(sofia time). My partner tired calling as soon as she saw this but no answer, they kept on dropping/closing the call while on wait. So I got on the chat, struggled to get off the bot to speak to a live person. Finally gpt through, explaind that we have travel insurance paid, hotel, transportation and a connecting flight and that we are stuck in Sofia because of their cancelation. The person offered us a flight from Sofia to Vienna to Heathrow with Austrian Airlines, leaving 19.00. That was like an hour earlier then our cancelled flight so we thought at least we'll get there so we don't miss the next flight the next day. When we got the email, -this was like 15.15ish- we saw that the flight was leaving not 19.00 but 16.05! We had less than an hour to get there, get checked in, go through customs and rush to the gate! Finally luck was on our side, there was a delay, so it helped us to make time and was able to catch the flight. But the first day was a clear sign of things to come. We had another delay in Vienna and on Sunday, -the flight to Aruba- we got on the plane on time, but got informed that there was a communications problem thats being worked on. At the end they could not fix it, pilot solution was to fuil up about 10tons of extra fuil to fly at a lower altitude. So we got delayed once more sitting in the plane. We had additional costs due to all this madness, they we're all paid on my partners cards! Overal the weekend was a nightmare, The pilot who flue from Gatwick to Antigua landed the plane so roughly, gave me back pain! In Antigua they changed the pilot and crew. I'm diabetic, I take also heart medication, I have a sluw of conditions and this was almost to much for my body to handle, it's 2 days later and I'm still struggling with the back pain and swollen feet for having to travel so long! To recap, we went from Sofia to Vienna, -got delayed- from Vienna to Heathrow, -got in so late, was stuck on traffic- reached the hotel in Gatwick just late enough to sleep about 4 hours/ stayed a total of only 6 hours at the hotel. In the morning left the hotel about 07.00, flight to Aruba was at 10.00(London time) and got delayed on the plane! We travel back in a month, hopefully we do not need to add another claim to this one.- Sofia-London
- Economy
Valerie B
Verified | Sep 17, 2024Geneva-Los Angeles
Economy
No reason given
no contact no sign nothing no more this company is bad we arrive more than 30 hours after our plane landed- Geneva-Los Angeles
- Economy
Lydia P
Verified | Sep 17, 2024Sofia-London
Economy
No reason given
Where do we start about 13.00 Sofia Time we got notified that our flight to Heathrow was delayed for 30 minutes in less than an hour later we got notified that the flight was cancelled .That we needed to contact British Airways thru phone or chat . I tried multiple times thru the phone to my surprise no one answered of course Dabriana decided to try via the chat when finally she got someone to help they offered to book us on Austrian Airlines which was suppose to be leaving before 19.00 this was notified to us at 15.00 Sofia Time we agreed because if we didn't we would have not been able to catch the flight leaving from Gatwick the next day . When we received the new booking to our surprise the flight was leaving at 16.05 Sofia time it was allready booked even thought knowing that we might miss our new flight we reached to the airport to our surprise the flight with Austrian Airlines was delayed this flight was booked by British Airways . We reached the airport did the check in and waited for our delayed flight to Vienna Austria because that is what could do to fly us to Vienna and at Vienna we would catch another flight to Heathrow which was also delayed for more than an hour . When we finally reached Heathrow it was so late we were exausted from the way British Airways made us rush mind you both of us are diabetic and Dabriana has a heart condition . Just trying to catch one flight after another. When we reached Heathrow we found our transportation to the Hotel Holiday Inn Gatwick IGH hotel . We were supposed to have arrived at 21.30 London time then go our Hotel be comfortable by 11.45 pm but no we arrived super late to point that when we arrived it was almost 2.00 Am London time . So to say the least short sleep paid 139 pounds in a room where i stayed less then 6 hours because of there delays . Finally Sunday arrives we are happy because we are going home went to check in everything seemed to be okay till when we are boarded to the plane we are sitting waiting when are we taking off ? pilot comes on to microphone and says that they are experiencing some communication difficulties that an engineer is checking it now it will be about 15 minutes after a second times he says it is gonna take about 20 minutes more by the third time he comes back and that the engineer is on board he has been unsuccesful to fix the problem with this communication issues pilot says he cannot fly over the atlantic ocean unless he fuels up more 10 of fuel and then it would be possible to fly lower . Comes on to the mic first 5 tons are filled we will fill the other 5 tons and we are off to Antigua . At this point we had been waiting for more than 1 hour when we were supposed to have taken off allready . All flights had terrible delays . Things could happen but making people run like crazy airport to airport causing additional cost it is not fair . I want a compensation my return flight home was made into a nightmare it was supposed to pleasant .- Sofia-London
- Economy
Carlo F
Verified | Sep 16, 2024London-Malta
Economy
Successful claim
We tried to check our luggage in at 05.30 on 19th August 2024 (we already had boarding cards) but were denied boarding as BA had overbooked this flight by 28 seats. We subsequently flew out at 17.15 on BA2616 and arrived in Malta around 22.30 and arrived at our hotel at around 00.30. We had paid extra for extra legroom seats and an airport transfer but these were not provided - we had to pay again for a taxi. On the return flight on 26th August BA2617, despite having the correct boarding cards, we were, again, not provided with the extra legroom seats that we had paid for. We booked this holiday - flights, transfers and accomodation with BA and have flown with BA for many years but will not be using them again.
- London-Malta
- Economy
- Successful claim
Megan H
Verified | Sep 16, 2024London-Malaga
Economy
Delayed baggage with no updates and still no return of bag
My suitcase was supposed to be in the overhead cabin but upon arrival at the gate, was told my luggage had to be checked in and stored in hold luggage instead. Before boarding, the woman who checked in my luggage seemed confused and asked me and my friends what group we were in, in which we replied 'group 4', to her then saying 'No' and walking off to then check others bags in. My case was then left behind, as I realised upon arrival to Malaga airport and spent an hour trying to find someone to talk to regarding this problem. When speaking to a lady on customer service for missing baggage, I was given an extremely rude response which brought me to tears due to how rudely she spoke to me, simply because she could not understand. My missing report was then given to me on a piece of ripped paper with all contact details incorrect. While trying to approach her again, I was ignored. No updates came through on my missing report since the 2/9/24 so I had to buy all new luggage while away. 200 euros were in the case as it was meant to be on my person to begin with and have been trying to claim for other things as well such as stress caused, birth control and migraine medication missed for diagnosed PCOS, causing me to have excruciating pain during my holiday, and also the extra travel expenses I had to pay to be able to get to buy new luggage for myself. Have not been able to get hold of a single person to speak to in person about the claim I will be making. Minutes after boarding the flight back to Gatwick on 6/9/24, I received the first form of contact since opening this missing report, explaining to me that my luggage was now inside Malaga airport. After speaking to staff about whether I could have this put on the plane, it was too late and I have had to have it sent back to England. When returning to Gatwick airport, I spoke with a woman on customer services for lost baggage who said the latest I would be contacted about my luggage would be the next day about a delivery slot and it has now been 10 days. Since returning, I have tried to call every single number possible to speak to somebody about this but nothing gets through, and I am referred back to the online website once again which is no help for this situation. I still have not received my luggage and would like to speak to someone on the phone about this but not sure how I am supposed to do this when I am referred back to a website each time. As well as the luggage I had to buy while away, I have also had to replace some essential items since being back at home due to my case not having been returned.- London-Malaga
- Economy
- Loss: β¬201.54
- Desired solution
Kieran H
Verified | Sep 16, 2024Florence-London
Economy
Weather conditions
BA paid us some expenses for a taxi and food, but refused any compensation for the flights as it was cancelled due to weather and out of their control. We never arrived at London City, we landed at 4.30pm the next day at London Heathrow, a delay of 20 hours and arriving at a different airport. When our flight on thhe 8th was cancelled, the airline rebooked us and checked us in without us asking on a flight two days later (tuesday 10th) via Zurich with a 9 hour layover. This was very stressful and completely unacceptable. We had to go to the airport first thing in the morning to complain and try to get this rebooked. After queuing for 3 hours we finally managed to get booked onto a Heathrow flight on the Monday (9th). That flight was also delayed by 2 hours and 45 minutes. In total, we missed a day of work each, which added to the stress and inconvenience.- Florence-London
- Economy
Rainu K
Verified | Sep 16, 2024Cancun-London
Economy
I paid for my seats in July both ways 37d and had checked in on line. However when I got to the gate I was told that I no longer had my seat I stated it was paid for the women was so rude and said you get money back. She put me into a seat next to the toilet. My seat was give to someone else without asking me. I paid for my seats in advance reason being I get anxiety if I don't get the seat in the ailse. I complained and never got much service outof anyone.i requested to be moved but was told all seats were booked. I paid for my seat why was it given to someone who had not paid for it. I don't work I don't have any money coming in but I paid for seats to make sure I got a seat out of my hard worked cash. I am fuming and was totally stressed through the 9 and half hour flight. I was also told that by staff that they were told I had not paid for my seats. To be honest I will never ever fly with ba again after all that I went through on that day. Still now my anxiety level has hit the roof off how I was treated. Got treated like trash. How would you feel if you paid for a seat and they offered it to a none paying passenger? Am totally gutted. I was also told that I had to request my own refund. You made the error why shoukd I have to do your work for you. And still I have heard no apology from anyone. I am so disappointed in your airline. Not only that on the wY to cancun they ran out of drinks I mean even soda come on what a joke. I have flown many airlines and never have I been treated so badly. Disgusted stressed upset.
- Cancun-London
- Economy
Alex M
Verified | Sep 15, 2024Marseille-London
Economy
Don't remember
The inbound plane was delayed due to bad weather, overnight. By the time the plane landed, the pilot was over hours and so couldn't fly back that night to the UK, according to BA ground staff at Marseille Airport.- Marseille-London
- Economy
Fatma S
Verified | Sep 15, 2024Amman-London
Economy
I lost my baggage its been 3 days , dont have my bags and no clothes nothing with me , i need compensation of what happen to me will bring all my bills
- Amman-London
- Economy
Claudia B
Verified | Sep 15, 2024Porto-London
Economy
Don't remember
I was notified at 6:30am on the 12/09/2024 that the flight was delayed due to delayed departure of the aircraft from London Gatwick. We were asked to still go to the airport because they were doing everything possible to reduce the delay. I didnβt get any voucher for food. Once we got inside the aircraft, the explanation was that the pilot who was supposed to fly on that flight was not fit to travel, they had to find another pilot and then another crew to go on that flight (this was what I understood from what the pilot said).- Porto-London
- Economy
Grazia Z
Verified | Sep 15, 2024London-Kos
Economy
Incompetence
The plane was delayed by an hour and a half which then became two hours and 10, since we were sitting on the plane for 40 minutes waiting to take off Anyway when we arrived at the airport the timetable said the flight was late and would depart at 16 05pm and then it said the gate was closing at 14:08pm. !!!! At the airport nobody knew anything at a certain point on the board the writing appeared that the gate was closing at 14:08, but there was not number d the gate !!! So I rushed to the BA desk and the assistant told me that I had to go to Gate 21 quickly because it was closing! Sono show her my phone where on the app there was written there was a delete but she insisted we had to go straight away We ran like mad to rich the fate really far away but there there was not sign of the flight not even a wiring . People were disorientedβ¦like us ! There was no one to ask until a crew of the airport told us better to go back vos where we were we couldnβt see the the time table and that there was the possibility of a change of gate . Which could also be on the other side of the Airport. So I contacted the BA live chat and I had answered thousands of questions before I realised the agent was absolutely useless! So I had to go all the way back to check what was going on! Really unprofessional! Once on the plane the BA to apologise offered us a very small packet if to mn even a drink Coming back the flight had more then our then one hour deflate . I will never use British Airways again unless I have to.- London-Kos
- Economy
Grazia Z
Verified | Sep 15, 2024London-Kos
Economy
We found BA really disorganised
The plane was delayed by an hour and a half which then became two hours and 10, since we were sitting on the plane for 40 minutes waiting to take off Anyway when we arrived at the airport the timetable said the flight was late and would depart at 16 05pm and then it said the gate was closing at 14:08pm. but there was not number of the gate !!! So I rushed to the BA desk and the assistant told me that I had to go to Gate 21 quickly because it was closing! So I showed her my phone where on the app there was written there was a delete but she insisted we had to go straight away We ran like mads to rich the gate really far away but there there was not sign of the flight not even a writing People were disorientedβ¦like us ! There was no one to ask until a crew of the airport told us better to go back because where we were we couldnβt see the the time table and that there was the possibility of a change of gate . Which could also be on the other side of the Airport. So I contacted the BA live chat and I had answered thousands of questions before I realised the agent was absolutely useless! So I had to go all the way back to check what was going on! Really unprofessional! Once on the plane the BA to apologise offered us a very small packet of nuts not even a drink or a coffee f On the way back the flight was over an hour late. I will never use British Airways again unless I have to.!!!- London-Kos
- Economy
Leray Y
Verified | Sep 14, 2024Lyon-London
Economy
Successful claim
No reason given
The website www.britishairways.com showed me the following message Welcome to ba.com We are experiencing high demand on ba.com at the moment. Thank you for your patience. I called 03444930737 don't know the number reached I called on sundat 8/09/2024 +44 203901 9061 nobody answer my call. Today 14/09/2024 I called the +33 01 57 32 41 18 it was only for luggage. You're the only way I have now. Waiting for your answer, have a great day.- Lyon-London
- Economy
- Successful claim
Branka O
Verified | Sep 14, 2024Cancun-London
Economy
Technical problems
First we saw announcement that the flight was going to be delayed. After we were in the airplane, we waited for more than 2 hours. Pilot said because there was a technical problem with the aircraft and they were working on it. Because of the problem they had to move the luggage from one part of the cargo to the other.- Cancun-London
- Economy
Patrick N
Verified | Sep 14, 2024Geneva-San Diego
Economy
Successful claim
No reason given
new flights proposal was made by BA 12 hours before flying, and the new plan for arrival is >24 hours later than the original. The cost of the house renting for one night is the total divided by 76 nights.- Geneva-San Diego
- Economy
- Successful claim
Mairin C
Verified | Sep 14, 2024London-Marrakech
Economy
No reason given
The flight cancellation resulted in massive stress and disruption- not only did I lose a day of holiday, but I wasted a day of annual leave. Our journey plans involved driving from Nottingham to Gatwick and so there was the loss of car parking for the first day. (Β£12) - Communication was very poor and the BA app did not work well. Altogether wholly unsatisfactory- London-Marrakech
- Economy
Grainne B
Verified | Sep 13, 2024London-Marrakech
Economy
No reason given
I got an email 12 hours before departure saying that the flight was cancelled. Another flight was booked for 24 hours later. We lost a day of our holiday and a day of our annual leave from work.- London-Marrakech
- Economy
Zac S
Verified | Sep 13, 2024London-Stuttgart
Economy
Influence by other flights
We were delayed by 1 hr to Air traffic control. Once boarded we waited on plane for 3.5 hours before taking off. Arrived on 12 Sept 2024 at 0130. My bag never showed up. I filed a claim for delayed baggage. Had to take taxi home, and had to go back to the airport the to file a claim. I donβt speak German so I couldnβt be helped via phone.- London-Stuttgart
- Economy
Robert B
Verified | Sep 12, 2024London-Malaga
Economy
Unable to travel/London Heathrow
I was unable to travel due to a medical emergency and evidence was provided to you via email to your customer services dept. The Booking Ref was L4G5US When I asked for a refund due to the above, I was refused but was told by your operative named Chahat said I could have a replacement flight providing it was booked by 13th October 2024 He provided me with a new booking reference WG74HI and told me I could book a flight in manage my booking. When I went online to try and book a flight against that reference, there was a message on the screen which said the booking had been cancelled by BA with no reason and no instructions on next steps. The deadline date is only a Month away and despite regular email requests for a resolution, I am just fobbed off and I am not even getting any response to my communications of late. BA's customer care and service is absolutely appalling in my experience and if I don't see a resolution very soon, I will be sharing my shoddy treatment with Social Media and the Consumer Press.- London-Malaga
- Economy
- Desired solution
Other
Delphine Marie Christine C
Verified | Sep 12, 2024London-Toulouse
Economy
Successful claim
No reason given
flight was cancelled at 4:15am on the day of the flight no reason given an alternative flight via Brussels was offered but was un suitable due to timings and a 7 hour wait there for a connecting flight to Toulouse arriving at 22:45 so would have had to take a hotel as no trains to my destination. I had a train ticket booked which I couldn't use.- London-Toulouse
- Economy
- Successful claim
Ophyl E
Verified | Sep 11, 2024Manchester-San Diego
Economy
Technical problems
I pay 130.00 pounds for the taxi and back Home to my daugther house is another 130.00. Its 1hr and 45 minutes just for one journey, time and effort to prepare and getting UP early to catch my flight and be there on time, then when im on the desk they check everything on the computer and then told me, im Sorry your flight was cancelled and they booked it for you tomorrow morning and be here at 5 a.m . I was so disgusted about it.- Manchester-San Diego
- Economy
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