British Airways complaints: comments, page 19
1,122 comments
Pavel C
Verified | Sep 11, 2024
Geneva-Los Angeles
Economy
No reason given
Thats the answer ... so never take BA Your Case Reference is 02407939 Dear Customer, Thank you for your claim for EU261 compensation regarding a delayed or cancelled flight. Unfortunately, weβre unable to process your claim as the flight details you provided do not match our records for EU261 eligible delayed or cancelled flights. As a reminder, you canβt claim compensation under these circumstances: If the delay is less than three hours If we informed you of a cancellation 14 days or more before your planned departure date If you choose to travel from a different departure point or to a different destination than your original booking If your journey was affected by extraordinary circumstances such as air traffic control decisions, political instability, adverse weather conditions or security risks. If you believe you may be entitled to compensation, please click here to provide us with details of your cancelled or delayed flight and planned departure date. Once again, thanks for getting in touch. We hope to welcome you on board again soon. British Airways
- Geneva-Los Angeles
- Economy
Egidius Benedictus V
Verified | Sep 11, 2024Johannesburg-Amsterdam
Economy
No documentation from airline. We did do a cancel and refund on the app. They did pay part of the original airline tickets. See credit card statement which show payment from British Airways
- Johannesburg-Amsterdam
- Economy
Rebecca W
Verified | Sep 10, 2024London-Buenos Aires
Economy
British Airways Goes Woke
Flying Business with BA for a few years. The first leg of this flight had the worst cabin crew i have ever come across. Imagine a marxist, ryanair training camp full of woke teenagers with no life experience and a huge chip on their shoulder and you can get a good idea of where BA are heading. One older cabin crew guy with some real life experience was the saving grace on the flight. The guy in charge of the cabin crew was a tinpot dictator of the worst kind. Short, glasses, massive chip on shoulder and about 18 years old. No life experience. He should be on a flight to benidorm in economy and not business class on one of the longest flights BA do to Buenos Aires. Worse though was at Heathrow and seeing BA cabin crew waiting for the train to the gates. Disgusting language. Fat. School leavers. This will be the death of BA like many other corps that do the DEI nonesense. The BA complaints system is broken. It will not allow you to submit a complaint. Funny that!!!- London-Buenos Aires
- Economy
Khalid I
Verified | Sep 10, 2024Manchester-Peshawar
Economy
No reason given
Inconvenience was caused by a delayed flight and missed connection, as per our booking reference provided above. My younger brother and I were scheduled to fly from Manchester airport to to Peshawar Airport, Pakistan on the 19th of July, with a connecting flight at London Heathrow airport and Doha Airport, Qatar. Unfortunately, our connected flight from London Heathrow was significantly delayed, which resulted in us missing our connecting flight in Doha. As a consequence, we were required to wait an entire day in Doha to catch the next available flight to our final destination. This delay caused considerable inconvenience and disruption to our travel plans.- Manchester-Peshawar
- Economy
Dumitru Marius P
Verified | Sep 10, 2024Toronto-Budapest
Economy
Successful claim
No reason given
I was just disappointed with the airline itself.I used BA first time and just left me a bitter taste.Might not go to this airport again.- Toronto-Budapest
- Economy
- Successful claim
Chris S
Verified | Sep 10, 2024Economy
Undeclared charges for Car Rental booked & pre-paid with BA
I booked and pre-paid for on-airport (Avis) rental car for arrival in Malaga on 8 May. An additional "location" fee of EUR94 charged by Avis. As the service was booked and paid through BA my complaint is with them. 20 May: I raised the issue on my return; acknowledged by BA. 28 May, 4 June, 18 June: chased BA and received auto-response "we will be in touch" 12 July; raised another separate ticket via website 18 July; new ticket acknowledged by BA. Original ticket closed: "Case #01537659 - Your case status. Weβve had a look through the details of your case. Your case is now resolved." New ticket still holding. "Case #02211971 - Your case status Weβve received your case and itβs currently in the queue. Weβll look at it as soon as we can." After 5 months I am at a loss at what to do....- Economy
- Loss: β¬94
- Desired solution
Expenses reimbursement
Rosslyne B
Verified | Sep 10, 2024Dublin-London
Economy
No reason given
Cancelled Flight at 11.15am to London City Rescheduled to eventually fly to Heathrow Airport left at 4:15ish (this flight was late also) 5 hours late- Dublin-London
- Economy
Nathan T
Verified | Sep 10, 2024Antigua-London
Economy
Successful claim
Our 19th Aug flights was overbooked so we were told that we had no choice but to take the rescheduled flight back to London 2 days later. BA put us up in a hotel. But both myself and my partner missed three days of work. We were not given our boarding passes for either the initial flight or the rescheduled flight, so I have uploaded the itinerary from the booking confirmation. The flights were booked partially using our Avios points which we had previously purchased. We are looking for compensation for the rescheduled flight, three days of work lost and the avios points spent on previous flights seats. I have tried to contact BA but have been stuck in a loop or been told to call a number that doesn't answer. Thank you for your help!
- Antigua-London
- Economy
- Successful claim
Anonymous member
Verified | Sep 9, 2024London-Accra
Economy
London Heathrow
Flight was delayed for two hours . Due to 2nd pilot being ill so we had to wait for another pilot. And on the return flight had to wait an hour for luggage. As the belt kept stopping and the trolleys. Were at belt 20 and our belt was no.5 which is ridiculous. After the long walk to passport control and then to the baggage cliams area. Terminal 3 doesnt run sufficiently as Terminal 5.- London-Accra
- Economy
Barry F
Verified | Sep 9, 2024Zhengzhou-Guangzhou
Economy
CZ8685 CHINA SOUTHERN AIRLINES LATE SO MISSED CONNECTING FLI
CZ8685 22ND JUNE DELAY AT ZHENZHOU TO GUANGZHOU, MISSED CONNECTING FLIGHT TO WHICH IT CAUSED A 25 HOUR DELAY BACK INTO HEATHROW. BA NOR CHINA SOUTHER AIRLINES ARE SAYING THEY ARE NOT RESPOSNABLE FOR FLIGHT REFUND,- Zhengzhou-Guangzhou
- Economy
- Desired solution
Refund
Marian V
Verified | Sep 8, 2024Johannesburg-Amsterdam
Economy
We have requested a refund and received a payment of around 90% of the original tickets. We, however needed to buy new tickets in order to keep to a payed for and scheduled trip the following day. Thus the new Emirates tickets. I still wait for receipt from the guesthouse in Barcelona for the extra night accommodation.
- Johannesburg-Amsterdam
- Economy
Tina B
Verified | Sep 8, 2024Manchester-Johannesburg
Economy
LOST BAGGAGE FROM MANCHESTER TO HEATHROW
Luggage never arrived , left for 2 hours nobody informed us , we had booked a hotel via BA, we booked in 4 hours late and missed a family meal in Windsor , we had to spend over Β£100 for drinks and a meal , my sister was getting married I had part of her dress in my case so felt distraught as I didn't know if the case would be found for our onward journey, the anxiety was awful we payed a lot of money to stay in a hotel we had no change of clothing no cosmetics .We could not join in the celebrations as we were late with no luggage . The next day at 7am my husband was shown to an area to find our own cases while a staff member fromBA went on his tea break and left him, he ended up in a area not for the public in international arrival and was not challenged , he spent over a hour trying to find our cases.Staff members where rude , unhelpful it ruined our experience .customer service was none exsistent.- Manchester-Johannesburg
- Economy
- Loss: β¬150
- Desired solution
Geneviève L
Verified | Sep 7, 2024London-Hong Kong
Economy
Back in December 2023, I reserved a flight with British Airways through Expedia. It was a one way flight from London to Hong Kong for 2 travellers leaving Heathrow airport on November 11, 2024. We paid $ 4257.80 Cdn for the flight: BA0031β¦leaving November 11, 2024 at 5:40 pm London timeβ¦and we also paid $ 186 Cdn for our seats. A week ago, I seriously injured myself and I will need surgery to fix 3 fractures in my right ankle. I wonβt be able to put any weight on my right foot for 3 months after the surgery and the whole healing process should take about 9 months. I called Expedia. Since I had not taken insurance, they told me I would get a credit instead. I was fine with that until I learned the credit would be valid only until December 2024. What a disappointment. There is no way I will be able to fly for a while. I expected the credit to be for one year or so. So as it stands today, I am losing 4,443.80 $ Canadian. It certainly does not help to heal my ankle ! Is there anything you can do about it ? In the Fall of 2025, I will do the Baltic Cruise and I would have used the BA credit to book flights. Finally, they also said I could not be reimbursed for the seats. That part, I donβt get at all. Other related documents are available upon request. Thanks for your attention. Genevieve Laperriere
- London-Hong Kong
- Economy
Alain S
Verified | Sep 7, 2024London-Hong Kong
Economy
Back in December 2023, I reserved a flight with British Airways through Expedia. It was a one way flight from London to Hong Kong for 2 travellers leaving Heathrow airport on November 11, 2024. We paid $ 4257.80 Cdn for the flight: BA0031β¦leaving November 11, 2024 at 5:40 pm London timeβ¦and we also paid $ 186 Cdn for our seats. A week ago, I seriously injured myself and I will need surgery to fix 3 fractures in my right ankle. I wonβt be able to put any weight on my right foot for 3 months after the surgery and the whole healing process should take about 9 months. I called Expedia. Since I had not taken insurance, they told me I would get a credit instead. I was fine with that until I learned the credit would be valid only until December 2024. What a disappointment. There is no way I will be able to fly for a while. I expected the credit to be for one year or so. So as it stands today, I am losing 4,443.80 $ Canadian. It certainly does not help to heal my ankle ! Is there anything you can do about it ? In the Fall of 2025, I will do the Baltic Cruise and I would have used the BA credit to book flights. Finally, they also said I could not be reimbursed for the seats. That part, I donβt get at all. More related documents are available upon request (ex: medical reportβ¦) Thanks for your attention. This is very disappointing. Alain St-Hilaire
- London-Hong Kong
- Economy
Umar Mydeen H
Verified | Sep 7, 2024Madras-London
Economy
Successful claim
No reason given
After spending over 50 minutes on the phone with BAβs customer support, they finally agreed to offer an alternative flight for the 4th of September. Yet, even then, they refused to provide a direct flight. Instead, they gave us a connecting flight through Abu Dhabi on Etihad Airlines, with only a 1-hour 15-minute layover. To make things worse, the flight from Chennai is already delayed by 20 minutes. I canβt even think again to catch that connection with a 6-month-old baby in tow.- Madras-London
- Economy
- Successful claim
Montakarn W
Verified | Sep 6, 2024London-Vancouver
Economy
Successful claim
Don't remember
At first, we were informed of our 1.5 hours flight delay. Before we were boarding we were told the air con was not working until the plan started fly. Then once we were all on board, we were told there was a technical error and needed looking at. We were kept on broken down air-con plane with no fresh air coming in, very hot and stuffy for nearly 3 hours during lunch time. No snacks or food were provided at this stage. No one was allowed to get out and no windows or doors were opened. Only water was served at this stage. When we asked the crew members about snacks, we were ignored and eventually we started to see some people going to the back of the plane to take some packs of snacks.- London-Vancouver
- Economy
- Successful claim
Jonathan E
Verified | Sep 6, 2024London-Philadelphia
Economy
Successful claim
No reason given
I woke up at 5:30am on the date of travel to messages from American Airlines (who were operating the flight) stating first that there was a delay, then that the flight was cancelled. There was a subsequent message saying we have been booked on a later flight (AA9608 - not a regular flight number at all) due to depart 2 hours later than the original flight - as it happened, it departed at 17:13 (over 4 hours later than the original flight) and arrived at 19:45 (local time) nearly 5 hours later than scheduled.- London-Philadelphia
- Economy
- Successful claim
Joanne T
Verified | Sep 4, 2024Newcastle-London
Economy
We arrived in ample time to check in for our flight. We were told our aircraft had been downsized to a smaller aircraft therefore with a loss of approximately 20 seats. We were offered a flight the next morning.
- Newcastle-London
- Economy
Nacera B
Verified | Sep 4, 2024London-Algier
Economy
Successful claim
Don't remember
My flight was significantly delayed, causing me a great deal of stress. The extended time in a confined space was especially difficult due to my claustrophobia.- London-Algier
- Economy
- Successful claim
Sara E
Verified | Sep 3, 2024Houston-Cairo
Economy
Technical problems
I want to express my disappointment and frustration regarding my flight cancellation that caused disruption to my plans and my work!!! British Airways offered me a voucher to stay in Holiday Inn hotel which is 5 kms away from the airport and 3 meals throughout the disrupted day (dinner, lunch and breakfast). However, this delay caused me to miss an important meeting on Monday that I had to attend, and it negatively impacted my professional commitments and responsibilities. My companyβs CEO was very disappointed at my absence because Iβd promised him that this trip would be short and Iβll be back in the office prior to the meeting, and this didn't happen. Even my pregnant colleague managed to attend the meeting, while I was absent and this situation, unfortunately, resulted in me losing the bonus I was promised after the trip, which has added to my frustration. Additionally, I had to incur unexpected expenses taking an Uber at 16$ cost to the airport because the free shuttle service was not available at the new flight time. Furthermore, I purchased a 1-week data package for internet and calls to accommodate my original travel schedule and due to the extra day caused by the cancellation, I had to renew the package, resulting in further costs.- Houston-Cairo
- Economy
Klara H
Verified | Sep 3, 2024Glasgow-London
Economy
Don't remember
On June 20th 2024, I travelled with my small child from Glasgow airport to London City Airport. Our BA 8725 flight was scheduled to depart at 14:55 and to arrive at London City airportΒ at 16:25. Our flight ended up being severelyΒ delayed and we were stuck at the airportΒ for over 5 hours. We finally boarded a plane leaving Glasgow airportΒ at 20:20 and landed at our final destination at 21:40, more than 5 hours after our scheduled landing time. We were not offered any alternative flight and were poorly informed on any updates throughout the waiting period. We did not know until the very last minute whether we would actually get to our final destination on that day or not. This was an extremely stressful situation given that I was travelling with a small child, not to mention I had to cancel all my meetings scheduled for that day. This delay caused a massiveΒ disruption to our trip.Β I contacted the BA airline straight away after we returned from the trip and claimed a compensation through their website for the delayed flight. After almost two months they got back to me offering me a Β£50 eVoucher to use for my future bookings. I did not accept the eVoucher and raised a dispute with them demanding a compensation for the delayed flight. They rejected it and since then stopped responding to me. Hence, I turned to Airadvisor for help.- Glasgow-London
- Economy
Swati H
Verified | Sep 3, 2024Doha-London
Economy
Complaint Regarding Unacceptable Treatment During Business C
Dear British Airways Customer Service Team, I am writing to bring to your attention a deeply unpleasant experience I had on my recent flight from Qatar to London, BA 122 on 13th August 07:30 am, while traveling in business class. This experience was in stark contrast to the excellent service I received on the first leg of my journey from Delhi to Qatar. During the flight, I was traveling alone with my 3-year-old child, and unfortunately, one of your crew members, Bea, treated us in an unacceptable and distressing manner. Specifically, she raised her voice at both me and my child and made several inappropriate comments: - She refused to assist my child with his seatbelt, stating, βI canβt help your 3-year-old put the seatbelt on as I canβt risk my life when the plane is on taxi.β - She told me, βYou need to be responsible for your kid,β and, βYou should not be booking this seat,β even though I did not personally choose the seatsβyour booking team allocated them. - Most shockingly, she said, βYour son is not my problem.β Throughout the flight, the service we received was far below what one would expect in business class. I was not offered food for myself or my child until I specifically asked for it, and while other passengers were offered alternatives, none were provided to us. I understand that there are rules to follow, but the way Bea spoke to us was completely uncalled for, especially, regardless of business or economy. Even when I raised my concerns, the team leader, while polite, stated that he had to stand by his crew rather than addressing the inappropriate behavior. He should be addressing the right thing rather than blindly supporting his crew. Terrible leadership! This experience was incredibly disappointing and marred what should have been a pleasant journey. Before escalating this matter to senior management, I wanted to use the appropriate channels to see how you plan to address this situation. I expect that strict action will be taken against Bea, and I hope that you can help me cope with what was a truly horrific experience in your βbusiness class.β I look forward to your prompt response and understanding of the seriousness of this matter. Best regards,- Doha-London
- Economy
- Desired solution
Aurora B
Verified | Sep 3, 2024Venice-Los Angeles
Economy
Successful claim
Our daughter flew from Venice to London and her flight had a 10 minutes delay. We were assured that the plane in London would have waited for the plane from Venice. Once in London, she was denied to board on the plane for LA and the plane had even left earlier than scheduled. She was then offered to fly to Phoenix BA 289 that at 15:44 and she arrived to Phoenix at 18:21. She was supposed to fly to LA the same night with flight AA2001 that was moved to the day after at 08:15. In the meantime she had to spend the night at the airport but her host family was waiting for her in LA and had to spend the night in the hotel. I have made a claim directly to British Airways on August 15 th (claim nr. 02785298) but I haven't received any answers or emails. When I tried to check the status of my claim it said that the claim has been solved, but that's aboslutely not true because I haven't received any refund and not even a reply. Our daugher has arrived to Los Angeles at 11:30 on the 9th of August (local time) and she has travelled for more than 40 hours. She is a minor and she has been travelling alone so she was really scared when she had realised that the plane has left London. Initially she was told at the British Airways desk that there were non other planes available that day and that she was supposed to wait another day in London. We have than talked directly to the officer at the desk and inisted to put our daugher on another plane since she is a minor. Once in Phoenix the shock was even bigger because she was already very tired and her flight was postponed from one hour to one hour until finally it has been moved for the day after. She was facing the problem of having to sleep alone at the airport. Fortunately, we talked to the officer at the help desk and they provided her a space at the airport with a bed where she could get some sleep. In the meantime, the host family that was waiting for our daughter in LA had to find a hotel because they could not go back home anymore at night and they have enocuntered expenses.
- Venice-Los Angeles
- Economy
- Successful claim
Wojciech C
Verified | Sep 2, 2024London-Havana
Economy
The Iberia agent didn't want to let us board the plane
We bought a holiday through Love holidaj on August 27, 2024 with a flight from Heathrow via Madrid to Habana, Cuba. All documents were good and paid. Once in Havana, we were supposed to buy a visa for 5 people - the cost was β¬35/person. The employee at the boarding gate told us that he would not let us on board if we did not buy a visa from him. He put our passports somewhere on his desk and called his friend with visa blocks. They talked in Spanish, but we don't speak it to him. They stressed us out and scared us that we would lose our vacation if we paid them for the visa stamps. They told us to pay 120 American dollars per person, or $600. They forced us to pay and did not want to provide proof of purchase. After several requests and a proof of payment from their employee, they started laughing and said they would send it to us via e-mail, which they did not do. The man who gave us the carts put the money in his pocket and then they gave us back our coats and told us to go to the plane. We described the whole situation to the plane staff - they said it shouldn't have happened, they took money from us, it was too much and told us to file a complaint. From the first day we tried to write to Iberia, which serves British Airlines, and nothing. We want to have our ID taken away by force and the penalty of not allowing money to board the plane. This situation should never happen. We fly on holiday very often and have never had any problems. The behavior of Iberi employees is outrageous and inappropriate.- London-Havana
- Economy
- Desired solution
Norberto D
Verified | Sep 2, 2024Aberdeen-Buenos Aires
Economy
No reason given
No one in Airline counter and ABZ. Received an email with changes following day with KLM via ABZ-AMS, AMS-EZE. Incident made me arrive and depart on the same day from EZE to MIA.- Aberdeen-Buenos Aires
- Economy
Peter J
Verified | Sep 2, 2024Bangkok-London
Economy
Lost baggage
Eventually collected my bag from a different baggage reclaim through airport staff.The lost time meant that we missed the pre booked bus back to Bristol from terminal 5 & had to rent a car as this was the best option available to us.I am a cancer survivor & have cognitive impairment issue that make my reactions to stressful situations very unpredictable, I am prone to becoming extremely verbally aggressive or I can become tearful & cry. One of your staff at the terminal 5 helped with my issues & extremely kind.Balwant of uniform services showed my son & me incredible compassion & is Outstanding endorsement for your company.- Bangkok-London
- Economy
- Loss: β¬218
- Desired solution
Gabburi D
Verified | Aug 31, 2024Bangalore-Charlotte
Economy
Successful claim
Unknown
The connecting flight from Banglore to London was delayed so I couldn't catch the flight from London to Charlotte. I had to wait for 20h. And I had to go to Washington and then to Charlotte. I also had insurance on my baggage but the baggage also got delayed so I missed my flight from Washington to Charlotte again. So I had to wait for 5h in Washington.- Bangalore-Charlotte
- Economy
- Successful claim
Keith A
Verified | Aug 31, 2024London-Arrecife
Economy
Technical problems
Sat on plane for 2.5hrs then had to disembark and sit in airport while another plane was cleaned and food put on from our original plane 3.5 hr delay so we missed bus connection at Arrecife airport- London-Arrecife
- Economy
Sevi K
Verified | Aug 31, 2024Amsterdam-London
Economy
Don't remember
I arrived at 21.30 in LCY. It was announced as air conditions were affecting air traffic. Many flights were delayed or cancelled that day in Schiphol. I tried to talk to the airline over the phone for the issue, at least to get a cheque for food & drinks but they informed me it was not possible. During my wait at the airport, all of a sudden they moved the flights a few hours earlier, which made me miss my boarding the last minute. British Airways was kind enough to put me on the next flight to LCY. I had a meeting at my client the next morning, and it was an incredible stressful day, and them changing the flight time and not announcing it properly made me miss my initial flight.- Amsterdam-London
- Economy
Kyle W
Verified | Aug 31, 2024Boston-Manchester
Economy
Successful claim
Unknown
I was at the gate. 45 minutes after the flight was supposed to board the airline cancelled the flight. Making me miss a day of work and wages- Boston-Manchester
- Economy
- Successful claim
Janardan P
Verified | Aug 30, 2024Mumbai-Charlotte
Economy
Successful claim
No reason given
The flight was delayed from Mumbai airport by 9 hours and due to which I nissed the connecting flight in London. The next connecting flight was given after appx 16 hours. My destination was CLT from London, but connecting flight was given to Chicago. And from Chicago the next available flight to Charlotte NC, was delayed by 8 hours.- Mumbai-Charlotte
- Economy
- Successful claim
Martin G
Verified | Aug 30, 2024London-Barcelona
Economy
Successful claim
No reason given
We arrived at our final destination three and a half hours after scheduled. We were assured by a British Airway representative that our luggage would be at our final destination, in Barcelona. Our luggage was delayed for three days, prompting us to purchase clothes and toiletries until the luggage was delivered, this led to an additional monetary cost to us.- London-Barcelona
- Economy
- Successful claim
Noah S
Verified | Aug 29, 2024London-Florence
Economy
Problems at airport
My bag was lost for my whole trip and I still donβt have it back. Arrived in Pisa and never got my bag.- London-Florence
- Economy
Ramesh R
Verified | Aug 29, 2024London-Mumbai
Economy
I lost my phone on the 1st of Aug. 24 from Heathrow term 5.
my name is Ramesh Radhakrishnan. i flew from London Heathrow terminal 5 to Mumbai on the 1st of august 24, The staff at the check in desk took over one hour to check me in. they finally checked me in with 30 mins left for flight closing. i left my i phone at her desk as i was picking up my passport and boarding pass. i told the lady at the boarding gate 32 about my phone, she refused to let me go back to get my phone. Her reply was that i could get my phone or loose the flight. her name is Smira. the flight was delayed by over 3 hours and yet the staff didn't bother getting my phone. i made Samira the BA staff at gate 32 to call my phone, the lady at the check in answered. i was told the phone will be sent to lost and found in 48 hrs. i tracked my phone once i got to India. it showed me an address in Windsor, A friend of mine went to the address and knocked on the door. the lady in the house confirmed that she worked at HEATHRROW, her name is Natassha, I spoke with her over video call from India. she said she gave my phone to lost and found on the 16th of august. why did the staff take my phone home in the first place? why did the BA staff at the boarding gates refuse to get my phone despite a 3-hour delay. i have called BA and Heathrow lost and found department, from India for 3 weeks, with no response from BA or any other personnel from the airport. i have lost on work and important appointments because of this issue, i am without my work phone for a month now.- London-Mumbai
- Economy
- Desired solution
Catherine M
Verified | Aug 28, 2024Nairobi-Denver
Economy
Delayed at work, caused mistrust with my employer and personal relationship. Weβre hopeful to travel to night unless otherwise.
- Nairobi-Denver
- Economy
Nachiket K
Verified | Aug 27, 2024London-Los Angeles
Economy
Successful claim
Technical problems
My flight at 1405 got canceled, and British Airways booked me onto another Virgin Atlantic flight that was scheduled for 1730, but was delayed til 1845. I was supposed to reach Los Angeles at 1700 on 23/8, but ended up reaching at 2200!! I had a show that night that I was gonna be paid $700 for, that I missed. And my check in baggage (that I paid extra $70 for) didn't make it either. Virgin Atlantic make sure I got it 2 days later on 25/8, but all the perishable foods in the bag were spoilt by that time. I'd paid around $200-250 for all that food and didn't save my receipts as I did not foresee this situation . Overall, my monetary loss was around $950-1000, so I expect you to fight for that, on top of the β¬600 compensation that I'm eligible for, by default.- London-Los Angeles
- Economy
- Successful claim
Rajinder K
Verified | Aug 27, 2024Delhi-Toronto
Economy
BRITISH AIRWAYS CHARGED DOUBLE AMOUNT FOR AN EXTRA BAGGAGE
MY DAUGHTER FLIED TO TORONTO FROM DELHI AIRPORT ON 21-08-2024 ON BRITISH AIRWAYS FLIGHT NO.BA 142. SHE WAS HAVING AN EXTRA BAGGAGE FOR WHICH SHE PAID TO BRITISH AIRWAYS RS. 16832/- I AM ALSO ATTACHING YOUR BAGGAGE POLICY IN THE ANOTHER ATTACHMENT WHERE YOU HAVE MENTIONED IN THE WEBSITE THAT YOU CHARGE 100 USD FOR 23 KG EXTRA BAG. BUT MY DAUGHTER WAS TOLD TO PAY RS. 16832/- WHICH IS APPORXIMATELY 200 USD. MY DAUGHTER PAID AS YOUR STAFF TOLD SO. SO I AM WRITING A COMPLAINT LETTER TO PLEASE LOOK INTO THE MATTER AND DO THE NEEDFUL AS YOUR AIRLINE POLICY FOR EXTRA BAGGAGE. HOPE YOU WILL DO THE JUSTICE WITH YOUR PASSENGERS AND REFUND US THE EXTRA USD 100 WHICH WAS PAID BY MY DAUGHTER FOR EXTRA BAG.- Delhi-Toronto
- Economy
Ye T
Verified | Aug 26, 2024Boston-Glasgow
Economy
Successful claim
Technical problems
My incoming flight from BOS to Heathrow was delayed so I missed my connection. I ended up staying at the London airport for 12 hours before getting onto the next flight; and my seat was downgraded from business class to a middle seat in economy.- Boston-Glasgow
- Economy
- Successful claim
Robert R
Verified | Aug 25, 2024Vienna-Killeen
Economy
Missing luggage
From Vienna to London on British airways BA699, i was charged excess baggage fee of 269 euros for 2 military bags - 640085 and 640164. 3 bags total checked in. Baggage number 640085 never made it to DFW flight AA 21 upon arrival in Dallas. This has my military clothing as i return from deployment. I have spoken with your baggage people and everyone told me it was not there concern at the time and to file at my final destination. I have complained at both locations.
- Vienna-Killeen
- Economy
- Loss: β¬269
- Desired solution
Other
Armando Antonio A
Verified | Aug 25, 2024Philadelphia-Munich
Economy
Successful claim
Technical problems
1.- Flight arrangements already take care by the airline with more that 7hrs connection waiting. 2.- Delay cause for missing crew and after door close a technical issue arise.- Philadelphia-Munich
- Economy
- Successful claim
Emily I
Verified | Aug 25, 2024London-Gothenborg
Economy
Successful claim
Technical problems
Sat on run way for over 2 hours due to technical issues no guidance or help once off the flight - given hotel voucher which did NOT cover all costs- London-Gothenborg
- Economy
- Successful claim
David J
Verified | Aug 23, 2024Cologne-London
Economy
Don't remember
An absolutely disastrous experience. First the flight was delayed for unspecific reasons, then the airline let passengers bring on hand luggage that was too big and so there wasn't room for them in the overheard compartments. Then apparently they fuelled the plane with the wrong fuel and it was too late to fly. We were all forced off the plane and after several hours hotels were organised, but we didn't get to them till almost 4am. A bus was supposed to collect us, it was 40 minutes late. The rescheduled flight was initially supposed to be 11.00am, then 2.10pm, then it got later and later - in part because the cabin crew didn't turn up in time. We eventually left at 3.50pm, after 18 wasted hours. At every step BA was incompetent, unhelpful, and unsympathetic.- Cologne-London
- Economy
Suellen E
Verified | Aug 23, 2024Paris-Sao Paulo
Economy
Terrible assistance after cancellation flitg
My sister and I had a flight from Paris on 08/22 to SΓ£o Paulo with a connection in London. However, there was a delay on the flight from Paris and we missed our connection. The company then allocated us to the next flight which would take place on 08/23 at 10pm. As soon as we disembarked, we were informed that we missed our connection and there would only be a flight for the next day. The company then offered us a voucher at the Γbis budget hotel, transfer to the airport and 30 pounds for a meal in the airport terminal. On Friday, the 23rd, we left the hotel and, upon returning at 4pm, all our belongings were removed from the room and placed in a trash bag, as shown in the attached photos and video. The company only provided one daily rate as a βcourtesyβ that ended at noon and we were not informed about this. The company expected us to stay from noon until 10pm at the airport with a Β£30 voucher for two people waiting for the flight. I also send photos of some of the restaurant menus available in the terminal to verify the total inability to feed 30 pounds for two people in a period of almost 24 hours. We went traveling without being able to shower or rest properly and we had to pay to eat throughout the day. British Airways failed to provide us with adequate information, assistance and support with the missed connection situation. We feel injured by the company. We would like compensation from the company for the inconvenience caused and the poor customer service. It was a humiliation!
- Paris-Sao Paulo
- Economy
- Desired solution
Refund
Dianne S
Verified | Aug 23, 2024London-Orlando
Economy
Dropping bags at London Gatwick was an absolute nightmare
We got to the bag drop, had already checked in online. Waited 25 minutes in line. Got to the machine and it wouldn't scan my boarding pass on my phone. A lot of the machines were not working. Then we waited in a line that had a person for 30 minutes and by the time we got to the front, she said, I am leaving now and walked off!! Terrible service. Once we arrived at Orlando there was a plane in our gate so had to wait. Then it was a TWO HOUR wait for our bags to come out. I have always been a big fan of BA, but now I am not sure I would fly them again.- London-Orlando
- Economy
- Loss: β¬2400
Maryam L
Verified | Aug 23, 2024Rome-New York
Economy
No reason given
The statement that my husband Ash L'ange filed is also applicable for my case too so can be added here Thank you Maryam L'ange- Rome-New York
- Economy
Jenness R
Verified | Aug 23, 2024London-Houston
Economy
BA business class seems to be the poor relation
BA 197 LHR to Houston on 22 Augustβ¦ The seat configuration was uncomfortable, facing an unknown passenger in close proximity. The plane seemed very shabby. Unable to select seats prior to flying so across the aisle, staggered seating, from my husband. We couldβve even talk to each other. The food and presentation was a far cry from a business class experience and aligned economy/premium economy at best. Crew uniforms were strange and ill-fitting on all crew members. On a plus note all crew were pleasant if lacking in training. My return journey NZ/London/NZ included one Premium Economy leg with Singapore Airlines (better overall than BA Business Class) and two outstanding Business Class legs with Air New Zealand. I felt ashamed that BA, the UK flagship airline was so clearly the poor relation. Please do better. Additionally, having been told on check-in that luggage went straight through to Auckland (and labels attached to say as much) I decided to check the carousel in Houston anyway. Fortunately I did as our three suitcases were there!- London-Houston
- Economy
- Desired solution
Apology / Voucher
Other
Richard A
Verified | Aug 22, 2024London-Marseille
Economy
Successful claim
Don't remember
4 hour flight delay for myself and my wife, Vicki. Stuck on the tarmac, no a/c at various points. The Viking booking info. Shows our flight information. I donβt have the boarding pass but do have emails from BA apologizing.- London-Marseille
- Economy
- Successful claim
Ceyhun Ali K
Verified | Aug 22, 2024London-Δ°stanbul
Economy
Technical problems
Had a transfer booked after I was supposed to land at 7.15pm but ended up landing at 23.30pm. So I had to spend money on a taxi to my destination. My hotel does not do check in after 12AM, so I arrived late and had to spend a night at somewhere else which cost me about Β£52 pounds.- London-Δ°stanbul
- Economy
Eltsa K
Verified | Aug 21, 2024Brussels-New York
Economy
No reason given
Due to a 45 min delay from BRU to LHR, once we arrived, the British Airways complaints staff wouldnβt let us go to security and to try boarding our connecting flight as they claimed we will lose the flight by the time we get through security and control.In actuality, we wouldβve made it as American Airlines informed us that the LHR to JFK flight was going to have a 30 min delay meaning we had more than enough time but the staff were very disrespectful and didnβt let us go through, as a result we missed our connecting flight and had to wait about 5 hours at the airport for everything to be sorted out. I have a 5 year old who was already was feeling ill by the time we got to London but the running around the airport for 5 hours straight only made it worse and there were no places to sit. After the long wait, we eventually got rebooked for the Delta flight the next day around 5pm and also were allocated accommodation. We arrived around 9pm at New York (local time) on 11th July 2024 when instead we were supposed to arrive around 8pm (local time) on 10th July 2024. This is an incredible inconvenience as it was already very hard to schedule this holiday as I have a business so had I known I couldβve worked for that day that I lost, essentially I lost a whole dayβs worth of pay.- Brussels-New York
- Economy
Ash L
Verified | Aug 21, 2024Rome-New York
Economy
No reason given
Me and my wife Maryam were sent emails the morning of our flights saying the flights that day had both been canceled and that we had been put on flights 3 days later! I rang and got no help on the phone to get put on flights the same day but told they should be able to help us at the airport. We then headed to the airport and found out no actual British Airways staff work at Rome Airport and we were at a desk dealing with hired staff one of which at one point told me they didn't have any responsibility to get us back that day. I get it was stressful and dealing with many people but definitely didn't seem an appropriate response. She then suggested the only solution might be to go to the independent ticket agent there to buy our own tickets. So we then bought 2 tickets back that day at a cost of β¬4140.42 plus agents fees of β¬128. I then talked to someone in the same situation who suggested I find a route back and then contact British Airways and insist they get us on those flights. After 3 hours of negotiations I managed to get them to do this on a flight back via Paris with our tickets downgraded from Business Class. Luckily we have managed to get the β¬4140.42 back for the flights we no longer needed but they would not refund the agents fees of β¬128 which had been billed separately from the flights themselves so we would love to get this β¬128 back. Let me know if you need any further details and also what our options are for the flights being downgraded in class? Yours sincerely Ash & Maryam Lange- Rome-New York
- Economy
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