British Airways complaints: comments, page 21
1,122 comments
Hiu Yu Jennifer Y
Verified | Aug 8, 2024
Manchester-Hong Kong
Economy
Influence by other flights
I have contacted the airline to make compensation + claiming the expense. They have only agreed to cover my expenses but refuses to pay compensation. There was a group of 6 people in the same situation and we all arrived at the boarding gate just before it started boarding. However, they refused to let us board the plane as our first flight BA canceled our Connecting flight assumed we wouldn't make it to the boarding gate on time, and canceled our flight & rebooked us onto the next one without telling/confirming us.
- Manchester-Hong Kong
- Economy
Vera P
Verified | Aug 8, 2024Larnaca-Washington
Economy
Successful claim
No reason given
The airline said I will have to pay for everything myself and then they will compensate me. I flew first and I couldnβt even access lounge with my child at Boston- Larnaca-Washington
- Economy
- Successful claim
Noah S
Verified | Aug 8, 2024London-Florence
Economy
No reason given
I still donβt have my bag and itβs been over 21 days. In which I was told I will be compensated . I arrived in Pisa after my original booking to Florence was cancelled. My bag was lost as it was not at airport baggage in Pisa. I called nearly everyday and was told will be delivered to my next destination. From 14 to 24th of July I had no bag.- London-Florence
- Economy
Hee Jin K
Verified | Aug 7, 2024Naples-Los Angeles
Economy
Theyβre close the gate too early about 20min earlier than departing time but didnβt give me any notice about it so I had to pay the next flight to get next stop
- Naples-Los Angeles
- Economy
Hee Jin K
Verified | Aug 7, 2024Naples-Los Angeles
Economy
They told me that theyβre going to get me the next flightβs seat but they denied to help me in the end. I donβt have the receipts for the additional expenses but I can find them in my bank account statements
- Naples-Los Angeles
- Economy
Paul W
Verified | Aug 7, 2024Heraklion-London
Economy
Problems at airport
Iβm the name booker for this flight Paul willis . I booked this flight for my partner ,my partners sister , my partners mother Victoria Clare Eileen Clare Alison currell BA 2753 from HER to LGW 2050 On the 28/6/24 Was canceled and the next available flight Was not till 2/7/24 Total of 4 days that they incurred Costs for hotel accommodation Food and drink I sent a cancellation and compensation claim form to BA Reference number 02158186 Twice they replied back saying thank you for your patience but our team are very at present I waited for two weeks and tracked my case through the BA website Which said my case was closed I had no information on why they had closed my case or no reason why I have not received any information on the outcome Iβve sent a follow on email to globalcustomerrelationsresponse@crmba.com Again ive not heard anything from them at all I would like to make this public to warn everyone how bad BA are to responding to A claim Mr Willis- Heraklion-London
- Economy
Yin Kwan C
Verified | Aug 6, 2024London-Hong Kong
Economy
BA031 then BA027 on 6 August
The story started with not refunding air tickets during covid when all of our air tickets from other airlines got refunded. BA issued the so-called e-vouchers for our family of four to redeem. Finally, we could use our vouchers in 2024. However, our experiences with BA in July and August were totally terrible. First, our direct flight from Hong Kong to London was cancelled and we needed to fly with Qatar and changed in Dohas. As we redeemed our tickets, we did not think of buying our seats and our bookings were separated. The consequence for our return flight to Hong Kong was that our seats were not confirmed, that we didnβt get a seat on our original flight, and that we were forced to go to the next flight 1.5 hours later. Ridiculously, after we agreed and the gate for our original flight was closed, there was an announcement saying that our re-assigned flight would be delayed for an hour (so altogether 2.5 hours delay). Everything was planned. We flew from Prague to Heathrow to Hong Kong with BA. When we checked in in Prague at noon and arrived Heathrow T5 at 3pm, we asked for our seats on the flight to Hong Kong (two times) and were told that seats would be assigned at the gate. So imagine what a surprise it was when we were told at the gate at 6pm (flight departure at 7pm) that we didnβt have a seat!!!! As a hindsight, our fault was that we didnβt buy our seats. But we just redeemed our covid tickets and didnβt expect that BA didnβt honor their pledge at all. By the way, we paid extra for our seats when we bought our tickets before covid. Why didnβt they honor our seats as well? We tell ourselves that we will never fly with BA anymore.- London-Hong Kong
- Economy
Anonymous member
Verified | Aug 6, 2024London-Portland
Economy
Compensation for delay
Hi, can I receive any compensation for the delayed flight from London to Portland PDX USA? The flight was American Airlines operated via British Airways 6956, airline conformation GLUXPK. Took off on 29th June, 7:55am from Warsaw. The whole journey, from Warsaw to Portland was operated by BA. Many thanks, Natalia- London-Portland
- Economy
Onyinye Stephnora N
Verified | Aug 6, 2024London-Lagos
Economy
My baggage are not complete
Hey British Airways, my name is Nnaji Onyinye stephnora. Our flight number is BA075. Date of birth is 15/12/1990. My daughter and were supposed to travel on the 21/07/2024 but she was not allowed to travel with her British passport, the reason she wasn't allowed to travel is that she needed to get visa approval first before she will be allowed to travel. I later applied for a visa on arrival for her, and she got her visa approved. We then reschedule our tickets to 25/07/2024. I have six bags and I have received only five bags. Here is my missing bag tag number BA142006, and here is our flight booking number WBQMD9- London-Lagos
- Economy
- Desired solution
Other
Lalita L
Verified | Aug 5, 2024London-Mumbai
Economy
Technical problems
Flight was cancelled after check in after waiting for 4 hours post check in. No reason was given at the time. New flight offered 24 hours later which was also delayed by further 3 hours. I returned home as we had to leave check in baggage and therefore no change of clothes for over 24 hours if I had stayed at the airport hotel. I missed a global family dinner in Mumbai because of the unscheduled delay.- London-Mumbai
- Economy
Marques Jerard R
Verified | Aug 5, 2024Edinburgh-London
Economy
At check in desk my Booking reservation was showing not changeble ticket therefore i was told to book another flight. When I checked the desk for the second time upon further inspection the agent confirmed that the original ticket was changeble. The agent notified ba ticketing who then advised that I was entitled for a refund for the new ticket
- Edinburgh-London
- Economy
Surendra R
Verified | Aug 4, 2024Delhi-Atlanta
Economy
Yet not received the missing Baggage , and the case is close
Yet not received the missing Baggage which was not received at Miami which resulted in missing the connection to Atlanta , created a case with British Air ways for the missing bag (Tag no -BA602935) , and the case (02238702) is closed without any resolution , dropped multiple emails but yet you receive at least an acknowledgment from BA. Really upset how BA Handel the baggage and the customers
- Delhi-Atlanta
- Economy
- Desired solution
Leilanie M
Verified | Aug 3, 2024San Diego-London
Economy
Successful claim
Unknown
I went to the counter to ask for the boarding pass print out. The counter staff of British Airways asked me to check in my luggage with all my personal belongings I need for my 22 days holiday in Europe which I didn't pay. He insisted to check it in out of charge. Upon boarding the flight crew announced that they saw some problem about the aircraft. We already boarded inside the aircraft for an hour. They apologized but not sure on how many more hours to fix. Another 2 hours passed. Still no good news. They're contacting the engineering about what's going on. Another hour, they found out the problem it's not technical problem but they cannot balance the weight of the aircraft because of the overweight luggages. Flight deck crew gave us option that they need to unload all the luggages so they can take us to Heathrow london. Without our luggage. Another option we can step out of the aircraft with all our personal belongings and take a chance for the next morning flight. Everyone stayed inside the aircraft. They assured every passenger that they will deliver all our luggages to where are addresses are. And they automatically contacted the airlines for the passengers with connecting flights. They announced that upon arrival in Heathrow airport the ground crew will handed us the form to fill out for luggage delivery. We successfully arrived in Heathrow airport after 5 hours delayed. I ask the ground crew about the time and day of my luggage delivery because I have my flight the following day to Budapest. She said they're not sure about the del iui very. I dont have anything with me but I still need to flight to my next destination I don't want to miss my flight and my hotel bookings. I bought my clothes and other personal items I need for my 1 week itenerary. I haven't get any information about the delivery. 2 days after. The courier emailed me about the update of my luggage. They will deliver it to the address but not sure about the time depending on the amount of luggages they have. My nephew waited until 11 pm that day he missed his work courier didn't show up. I emailed the courier and British airways for redelivery. I didn't get any reply right away. 2 days after they said they will deliver my luggage that day but I already told them that the latest time for my nephew to wait was until 2 pm he needs to go to his work. He asked his neighbor to stay and wait to the courier in their unit until 9pm. Courier didn't arrive. Next day courier arrived with out any information call, email or text luckily my nephew was off. That day july 17 my flight back to london. I hope you can help me with my complain the agony, stress and unenjoyable holiday I had experience and and the time my family was bothered with this problem that the British Airways created. I am a blue executive member of BA, for this holiday I booked all my flights and my family's flight with BA. They need to compensate and reimburse all the expenses i encountered for time i haven't get my luggage.- San Diego-London
- Economy
- Successful claim
Ranjot S
Verified | Aug 3, 2024London-Paris
Economy
Baggage lost
Dear Sir To remind you that the missing baggages information is still pending on BA flight no BA 322 from LHR to CDG ON 31ST JULY The complaint to BA was registered on 31st July and the complaint numbers of BA are as below CDGBA 82095 CDGBA 82094 The tags are Singh BA 469696 Dhawan BA 469512 Kindly do the needful to get our bags back to India on following address Ranjot Singh House no 152 Sector 27 A Chandigarh 160019 India
- London-Paris
- Economy
- Loss: β¬2500
- Desired solution
Other
Haseena S
Verified | Aug 2, 2024Manchester-Bangalore
Economy
Lost checked in baggage
I travelled from Manchester to Heathrow and Heathrow to Bangalore on 31st July. I checked in 7 baggage and received only 6. I logged a complaint in Bangalore airport on 1st August when I landed in Bangalore Airport, itβs 2 days now and I have not received a single phone call or a message to say whatβs happening with my baggage. I have all the valuables worth a lot of money and they are the presents o bought for my family as I came to India after 2 years. Thanks to British Airways for ruining my vacation as all my family clothes, valuables and presents are in that bag for which Iβm waiting to receive from 2 days. Itβs Ridiculous that people are just not taking any responsibility to check where my bag is. Iβm in India only for 10 days pls pls help me to get my lost baggage so that I can spend the rest of my holidays in peace. Also, I was made to pay Β£65 for 3 bags even though it had just 25, 24 and 35 kilos whereas other 4 bags had 16, 15, 6 and 17 kilos. In other airlines they calculate per person 23/2 and simply help customers to travel in peace but here I had to pay a lot of money and now I donβt have my baggage. For this behaviour, Iβm 100% sure Iβll never ever be travelling with you guys and going to tell my friends and family unless I donβt get a compensation for what I have lost and for ruining our vacation. Lost baggage Nmber - BA422489 Name - Haseena Sheikh Contact number - India - 9845042207 UK - 07459538571- Manchester-Bangalore
- Economy
- Loss: β¬100
- Desired solution
Spencer A
Verified | Aug 2, 2024Manchester-Male
Economy
Paul Spencer was refused entry at the gate (despite his passport being checked twice at various points prior to boarding) it was identified a very small tear was present and he was refused to travel. Anita Spencer was able to travel as no issues with her passport but was refused and told she would be disembarked also despite her wishing to travel. No voluntary disembarkment took place by Anita Spencer
- Manchester-Male
- Economy
Anita S
Verified | Aug 2, 2024Male-Manchester
Economy
Technical problems
Qatar have refused any compensation even though we were 12 hours delayed due to the first flight being delayed and missing our connecting fligjt- Male-Manchester
- Economy
Spencer P
Verified | Aug 2, 2024Male-Manchester
Economy
Technical problems
Flight was delayed which resulted in our connecting flight with same airline being missed which resulted in a day of 11 hours arriving home and a day missed of work- Male-Manchester
- Economy
Joao Tiago L
Verified | Aug 2, 2024Lisbon-London
Economy
Successful claim
Influence by other flights
I received an email from the airline at 21:43 the day before travel (28.07.2024) informing of the flight delay stating "Weβre sorry your flight to London Heathrow is running late. This is due to the operational constraints." In addition to the above, both at check-in desk and during the pilot's announcement it was stated the delay was due to mandatory crew rest, therefore within the airline control should they have a crew on standby at point of departure.- Lisbon-London
- Economy
- Successful claim
Ngozi Roseline O
Verified | Aug 2, 2024Abuja-Toronto
Economy
No reason given
My flight from London (Heathrow) was delayed for about 3 hours 45 minutes. We were not told why it was delayed and I had to wait at the airport longer than expected. The flight was to take off at 18:00 London time but ended up taking off at 22:00 London time. This caused a great inconvenience for me as my daughter was expected to pick me up from the airport in Toronto and was waiting for an extra 4 hours.- Abuja-Toronto
- Economy
Kori S
Verified | Aug 1, 2024Manchester NH-Doha
Economy
Lost luggage
My luggage has been lost on the layover flight from Manchester to Doha airport and I have over seven thousand pounds worth as clothes and shoes as I am a model I have been trying to get a hold of my luggage since I have got off the flight at 3am this morning from Dubai airport I have had nothing but back and forth about my luggage I was told at 9am one suitcase is in Dubai airport but now Iβm being told that both luggages are nowhere to be found and to be honest I am really disappointed in this airlines customer service and I will be making a serious complaint I also donβt understand how this is not getting sorted I literally have came on this flight with my family to celebrate a up and coming brand collaboration I have in Dubai and now I am here with 7 thousands pounds worth of clothes and shoes lost because of your company not being responsible for their duties and I am left with no help at all I need a urgent complaint file being put forward also itβs not only my baggage that is lost by ur Airline but my brother has his baggage been lost and he has his medical items in the suitcase which he needs as he is a type 1 diabetic and he is in desperate need of medical help otherwise his life is on the line! THIS IS NOT A JOKING MATTER and I have explained this multiple time with no help and if anything bad happens to him whilst we are here not only will I be sueing the airline I will be in touch and have already been in contact with my management team and my social media team and we will take ur whole company down I donβt think you are understanding how serious this situation is if my luggage isnβt here within 24hours my team will be sharing this to social media platforms and you will never be able to have a airline company and will be portentously responsible for a death. contact 07477600762 IMMEDIATELY!!- Manchester NH-Doha
- Economy
- Loss: β¬9000
- Desired solution
David R
Verified | Aug 1, 2024Salzburg-London
Economy
Unknown
Offered other flights and rail travel but not enabled me to meet my committments. Also, in the last 18 hours I have spent at least 6 hours on the phone with BA, frustratingly trying to resolve the consequences of the cancelled flight.- Salzburg-London
- Economy
Sarah D
Verified | Aug 1, 2024Singapore-London
Economy
Technical problems
After boarding the flight set to leave Singapore at approximately 11:30pm, we were told of technical issues. 3hrs later we were disembarked the aircraft due to the air conditioning not working and the heat onboard being over 30 degrees. We then waited another 30-60mins at the gate before they mentioned booking hotels for everyone. As my parents lived in Singapore, I stayed with them instead. The next morning I woke up to find out that the flight originally due to depart on the 16th, was rescheduled to depart on the 18th. This would have gotten me back to London when I was due to be back at work. When I called BA they said there were no seats available on any other flight that night (17th). However, my mother called Qantas (as she has a higher status than me), who we originally booked the ticket through, who were able to change me to the BA16 flight departing from the 17th. Even with the flight though, I still only arrived in London 4hrs before I started work, as cabin crew for SAS.- Singapore-London
- Economy
Golschan K
Verified | Aug 1, 2024Zurich-London
Economy
Weather conditions
Booking Reference: PLSZXD Dear MISS KEIVANSHOKOUH Weβre extremely sorry that your flight has been cancelled today due to adverse weather conditions. Weβll do everything we can to get you where you need to be.β― I got this message at 10.38. The flight should have taken off at 14:55.- Zurich-London
- Economy
Sharon M
Verified | Jul 31, 2024London-Tenerife
Economy
Heathrow - I have not received the tier points to my executi
My partner has so far received 320 tier points to his executive club membership for our June/July flights - I have received nothing !! I booked the flights - we akways travel together - he is now a bronze member while I am only a blue member !! I know the booking ref but not the ticket nbr !!- London-Tenerife
- Economy
Tariq A
Verified | Jul 30, 2024Manchester-Seattle
Economy
Successful claim
Unknown
I contacted BA directly but they refused compansation claim. Arrived in Seattle 1 day late so missed start of conference. Airline provided overnight accommodation at Heathrow and put me on flight BA0053 on the following day - 5th May.- Manchester-Seattle
- Economy
- Successful claim
Hagar N
Verified | Jul 30, 2024London-Amsterdam
Economy
I was at the airport one hour and 30 mins earlier to my departure..first I met a rude service agent by name Georgia Hicks.she didnβt recognize me as a business class ticket holder and was so rude .She said my cabin was big and I had to change which I did under 5 mins .after that I proceeded to the counter to check in and she actually made me wait for over 35 mins as a business class ticket holder .so unfair .I was checked in earlier and I was delayed a bit at the security area for me to meet a closed boarding gate .I have really being disrespected and disregarded by this BA official.stucked at the airport because she decided to be a racist ..I need a full refund and a compensation for this terrible experience..she the reason wasnβt able to board .. I arrived at 5:45 am and the officials at the airport are nothing to write home about . The airline didnβt provide any care I lost a meeting representating my company on a major project running into million
- London-Amsterdam
- Economy
Bryan H
Verified | Jul 29, 2024Bari-London
Economy
Disappointing level of service from your staff
In Bari the attitude of your agent was rude and unhelpful + 1.5 hours queue to check in desk. Global Relations Service member of staff ( Praveen ) after providing boarding passes and a letter of authorisation from my wife has still not responded to my emails to claim compensation for our 8.5 hours delay.- Bari-London
- Economy
Crishal Maria S
Verified | Jul 29, 2024London-Bangalore
Economy
It was an emergency I lost my grandpa and my boarding denied in Heathrow airport. I requested to the customer service that I need to travel on the same day as it was an emergency, but the person who was there was very rude to me. Then the second person in the counter advised her to book the ticket on the same day but it was at 21.15 hour. I took same flight but I was late to the funeral so I brought ticket from Mumbai to Mangalore which is extra expenses to me to reach early.so please I do request for the compensation
- London-Bangalore
- Economy
Stephen M
Verified | Jul 28, 2024Accra-London
Economy
Successful claim
Don't remember
The delay from Accra Kotoka International Airport to London Heathrow Airport is a matter of itself and we heed to be compensated of an amount of Β£600 each. The flight from Heathrow Airport to Accra Kotoka International Airport is another matter of itself where a British Airways staff/personnel caused damage to the retractable handle of our HANDBAG. This also needs to be appropriately, compensated. Please see the other statements especially thatof Mr StephenMarfo, already given/made. For further details Please make reference to Boarding pass, E-TICKET, Passport etc. Unfortunately, No provision of CARE etc. whatsoever. The Airline didn't tell us anything reasonable and also didn't do anything meaningful to comfort us. We missed our appointments. Instead of the flight taking off at about 10.00pm, it took off at roughly 0300am.- Accra-London
- Economy
- Successful claim
Nathan B
Verified | Jul 28, 2024San Diego-London
Economy
Successful claim
Technical problems
My family and I had a flight from San Diego to London and we were delayed 5 hours on the tarmac because the luggage was not loaded correctly on the plane. The British Airlines off loaded and reloaded the baggage, however the balancing sensor or improper loading delayed the flight. Ultimately, the baggage was off loaded from our flight and was shipped to us 4 days later on a separate flight. I was going to stay with a friend in the English countryside but stayed in London to receive our baggage. MY gamily was very nervous about our luggage because we had a cruise to Norway to catch in South Hampton England. The inconveniences of having the same clothes 4 days and nervousness about catching our cruise without our luggage plagued our trip. We called British Airlines and worked with the hotel concierge tirelessly to coordinate our luggage instead of enjoying our vacation.- San Diego-London
- Economy
- Successful claim
Stephen B
Verified | Jul 27, 2024Johannesburg-London
Economy
The airline has not offered anything other than excuses that they are too busy handling other cases. The flight was over sold and we were bounced off it.
- Johannesburg-London
- Economy
Gladys F
Verified | Jul 26, 2024Accra-London
Economy
Don't remember
FLIGHT DELAY CLAIM. BOOKING REF: QLQSVD WE'RE WRITING TO EXPRESS OUR DISAPPOINTMENT, FRUSTRATION AND DISSATISFACTION REGARDING OUR RECENT FLIGHT EXPERIENCE WITH YOUR AIRLINE( BRITISH AIRWAYS) PLEASE FIND ATTACHED OUR TICKETS/ BOARDING PASS FOR FURTHER INFORMATION. THIS UNEXPECTED DELAY AND INCONVENIENCE GREATLY DISRUPTED OUR TRAVEL PLANS AND CAUSED US SIGNIFICANT STRESS AND DISCOMFORT. NB FLIGHT DEPARTURE TIME WAS CHANGED TO 0300 (AM) HOURS ON 23 JULY 2024 INSTEAD OF 2220 (AM) ON 22 JULY 2024. WE LANDED AT ABOUT 10.30 AM ON 23 JULY 2024 INSTEAD OF 6.15AM . NO CARE WAS PROVIDED. THE AIRLINE TOLD US NOTHING. A GHANAIAN SECURITY OFFICER TOLD US THAT THE AIRCRAFT WAS GOING TO DELAY . WE WERE TOLD AT THE GATE TO WAIT FOR THE AIRCRAFT. HOW LONG , FURTHER INFORMATION WAS NOT AVAILABLE.- Accra-London
- Economy
Errol B
Verified | Jul 26, 2024Kingston-London
Economy
My suitcase was damaged
My suitcase was brand new when I left here for holidays, and they were alright when I checked them in at the airport, when I received them one of them wheels missing- Kingston-London
- Economy
David T
Verified | Jul 26, 2024Prague-London
Economy
Weather conditions
The flight should have landed at 18:55 but was somewhere past 23;00 when the plane landed. The situation was exacerbated by poor comms from BA, who advise at 13:00 that day that the flight had bene delayed by 90mins only to pull that time forward at 15:45, this had us running around and changing our transport arrangements in the afternoon as we decided to travel a bit later to adjust to the later time before having to panic to get to the airport to make the earlier time. The weather forecast several days in advance was very clear, that there would be storms in the region at the time of departure.- Prague-London
- Economy
Mowna R
Verified | Jul 26, 2024London-Barcelona
Economy
Problems at airport
Our flight to be taking off from London to Barcelona on 19th July at around 520pm was cancelled and only rescheduled 26hrs later to take off on July 20th at 720pm- London-Barcelona
- Economy
Piero V
Verified | Jul 25, 2024Glasgow-New York
Economy
Problems at airport
Booking Ref: LLDMH3 To whom it may concern.... I am writing to express my disappointment and frustration regarding my recent flight experience with your airline. As an 80-year-old passenger traveling with my son, Marco (37), from Glasgow to New York, with a connecting flight at Heathrow Airport. Unfortunately, the flight from Glasgow was delayed, causing us to miss our connection to JFK. Despite having requested special assistance, we were not given priority to catch the connecting flight or the opportunity to board another flight on that day. As a result we were compelled to stay in overnight accomoodation provided by yourself at Heathrow Airport, to be able to board a substitute flight the next morning, 10th July. This unexpected delay and inconvenience greatly disrupted my travel plans and caused me significant stress and discomfort. I kindly request that you compensate me for the inconvenience I experienced, as well as for my son, and reimburse me for the expenses incurred due to the flight delay. Also taking into account that when eventually arriving at JFK on the 10th, with a JetBlue flight, our luggage was delayed and we had to wait 8 hours to retrieve this, between the cases coming in with another flight, going through control and waiting at a specified office within the airport to collect our luggage. Therefore compensation apart from outgoing flights, should include the cost of one nights missed airbnb accommodation at Elka Park, Upstate New York - Β£225.97 (per night), one days care hire - Β£30.13, general related expenses while waiting in New York to retrieve luggage - food and petrol costs - Β£164.70. I hope that you appreciate the impact this incident has had on myself and my son, and that appropriate action will taken to address this matter promptly. Thank you for your understanding and assistance in this matter. I look forward to a resolution that is fair and satisfactory. Yours faithfully Pietro Vannucci- Glasgow-New York
- Economy
Sascha H
Verified | Jul 25, 2024London-Nice
Economy
Don't remember
Offered alterantive flight Sunday evening 14/7/24 only BA2576 at 17:45 from different airport (Gatwick) requiring overnight stay and too late for trip purpose.- London-Nice
- Economy
Aneta P
Verified | Jul 25, 2024Prague-Valparaiso
Economy
Problems at airport
v dΕ―sledku toho, ΕΎe na Gatu bylo umΓstΔno pΕedchozΓ letadlo, nebyl nΓ‘m nachystΓ‘n gate, tudΓΕΎ jsem nestihla navazujΓcΓ let.- Prague-Valparaiso
- Economy
David A
Verified | Jul 24, 2024London-Accra
Economy
Non-Delivery of Baggage - BA Flight 081 on 21 Jul 24
Dear British Airways Customer Service, I am writing to express my deep frustration and disappointment with the non-delivery of my two pieces of luggage since my arrival in Accra, Ghana, aboard BA flight 081 on Sun 21 Jul 2024. Despite several visits to both the BA and Aviance offices at Accra airport, I have been unable to obtain any information regarding the whereabouts of my luggage. This situation is incredibly disheartening, particularly given that I paid for a business class ticket and expected a significantly higher standard of service. My frustration escalated further when I visited the British Airways office again last night. After learning that my luggage was still not delivered on the flight that arrived on Wed 23 Jul 2024, I was told by the BA staff at the airport that they could not assist me and that I should contact the UK office. When I called the BA delayed baggage team on 03444930785 at 2315 hrs last night, I was shocked to hear that they also could not provide any information and directed me back to the Accra office. This lack of communication and accountability is deeply troubling. It is crucial that I receive urgent and immediate information regarding the whereabouts of my luggage and an expected delivery date. These bags contain medications for my mother that she desperately needs. British Airways has forced me to recycle the same clothes since my arrival on Sun 21 Jul 2024, washing and wearing the only underwear I had on. This situation is unacceptable. My luggage also contains essential personal items, including shoes, clothing, underwear, perfumes, and perishable items such as butter, which I fear will spoil and stain the contents. Furthermore, I have been unable to work since my arrival as my laptop charger is in my luggage. A lot has gone wrong with the non-delivery of my bags, and I urgently request that the relevant department take immediate action to locate and deliver my luggage without further delay. Below are my booking reference, baggage details, and the file reference number provided by Aviance in Accra airport: Booking Reference: QLCQ6O Baggage Numbers: BA137505 & BA137702 Aviance File Reference: ACCBA29587 I look forward to a rapid resolution to this matter to end the misery that British Airways has caused me since my arrival in Accra and appropriate compensation. Thank you for your immediate attention to this urgent issue. Kind regards- London-Accra
- Economy
- Desired solution
Anonymous member
Verified | Jul 24, 2024Tokyo-London
Economy
Poor service , broken facilities and rude staff
On my recent trip to Japan with BA, which cost me an extortionate Β£3600 for 2 premium economy seats and on lab infant fee, I suffered extremely poor service across the board. I'll start with my main issue which was the very inappropriate and rude service I got from one of the Airstewards. I had my infant on my lap and had requested assistance as I wanted a coffee as my child was awake and I was extremely tired. When the steward arrived I had my face resting on my hand, and my child was resting on my arm sat up, who is only 5 months old so cant sit up unsupported. when the steward arrive after waiting around 5 minutes, I said "Hi can I" and before I could say anything else he took his hand and moved my hand off of my face, which I was very taken aback by, he then looked at my wife and made a snide comment. After a moment of confusion, I then continued to ask if my wife and I could please have a black coffee, to which he said 'sure Ill make this for you now', but seemed very put out by the request. We then waited for over 40 minutes. when he then returned we got 2 lukewarm, verging on cold coffees, with an attitude that felt very condescending. at the time we were about 7 hours into the flight and there was no other service taking place. my other main complaint is the inflight entertainment system for my wife and I was faulty, my wife's screens had a loose arm, so whenever there was any mild turbulence her screen would crash down on her leg and she was left with 2 nasty bruises. My headphones were broken at first as the pins were bent, so I requested a new pair. Again this took around 45 minutes to receive a replacemnet pair, and then when I did try and use them 1 the channels on the seat didn't work, so I only got audio in the right ear and not the left. my other complaints are to do with the lack of food provided for a 14-and-a-half-hour flight, only being offered a very small plate of food 1 hour into the flight and then no food again until 1 hour before landing. we tried to request a snack, as when Ive flew with Japan airlines before we were offered noodles and other snacks, we were told all that was available was some biscuits, which provided 0 nutritional value. Ive flown to japan 3 times this year for work, twice with japan airlines and once with BA, and the difference in service is astounding. The service I received with japan airlines was some of the best I'd ever received, and BA felt like a budget airline in comparison, yet the cost of the BA flight was almost 30% more expensive. I also think it's madness that with BA if you pay for a premium economy flight you are not automatically granted lounge access as I was with Japan Airlines both times. BA are just not worth the extra value anymore- Tokyo-London
- Economy
Denise L
Verified | Jul 24, 2024Corfu-London
Economy
Successful claim
No reason given
On Sunday 7th July we were emailed a flight cancellation for our journey home on the Friday 12 th July,after constant calling & emailing for 3 days we were offered a flight on Thursday 11 th July (so we lost a dayβs holiday)The stress & worry caused my partner to become ill with everything so we really lost near enough a week because if this- Corfu-London
- Economy
- Successful claim
Sheila H
Verified | Jul 24, 2024London-Dublin
Economy
Luggage delayed for 12 days
Luggage never arrived on my flight from Heathrow to Dublin on 10 July. It eventually arrived at my home address on 21 July. I would like to claim compensation as I had a flight to Canada the following day with no luggage- London-Dublin
- Economy
- Desired solution
Griselda P
Verified | Jul 24, 2024Madrid-London
Economy
operated by Iberia where they have lost the bags
when we arrived at LHR, The costume at the airport said that the bags had never traveled to LHR and were still in MAD, then we raised a file (LHRIB64424) we requested the bags to be sent to Mad since they said that they were in MAD, we provided the TEMPORARY address in MAD we were already without bags in London, and we were waiting few days then when we called to check again we received an email saying that the bags are in London flying back to Mad again without specific information(why *& who) when we called again we requested at least the one bag to stay in London ABD NOT FLY BACK and delivery it to the hotel in London we were waiting few days and the bag still was not delivered, (we were calling throughout the whole days) and the other one to fly back to MAD they messed up the instructions, we have called more than 25 times( all are recorded) we have gone through a lot of destruction and rudeness they were closing the lines they did not want to help us, saying different things each an every one. No one knows and can confirm where the bags are at the moment Both of them bag tags (IB896438) (IB896702) We have valuable things in the bags and we want to find where the bags are no one can give us a specific answer- Madrid-London
- Economy
Nicole A
Verified | Jul 24, 2024London-Casablanca
Economy
Delayed baggage
To Whom It May Concern, Reference: IB8792 Date: 23/07/2024 My name is Nicole Auguste, and I am writing about a recent travel experience from London Heathrow to Casablanca. On July 18, 2024, I booked a British Airways flight BA7264 scheduled for 06:15, which was operated by Iberia Airlines. I write on behalf of both myself and a colleague to express our disappointment with several aspects of the journey. Firstly, during check-in, we were informed that our carry-on luggage, which we deemed essential, could not be brought onto the flight as it was restricted to business-class passengers. However, upon boarding, we observed passengers from all classes carrying their carry-on luggage, raising concerns about potential discriminatory treatment. Upon arriving at Casablanca airport, we discovered that our checked luggage had been left in Madrid, causing significant inconvenience as we had an important evening engagement at the Four Seasons Casablanca. Despite efforts to address the urgency of the situation with the airport staff, our carry-on luggage was not promptly delivered, necessitating our presence at the airport for an extended period. As a result of these issues, we encountered additional challenges, including missed transportation connections and the need for alternative arrangements, all of which disrupted our schedule and incurred unexpected expenses. The overall experience fell short of the standard of service and efficiency expected, and the financial burden was significant. In light of these events, we seek a resolution and hope to prevent similar occurrences for future travellers.- London-Casablanca
- Economy
- Desired solution
Denise L
Verified | Jul 24, 2024Corfu-London
Economy
No reason given
On the Sunday(in the middle of our holiday)7th July we were informed our flight home was cancelled with no reason given(12th July) for 3days trying to get a flight home we eventually accepted Thursday 11th of July . We lost a days holiday and with the stress & worry for those days made me ill .We were bitterly disappointed as this ruined our holiday- Corfu-London
- Economy
Kamila S
Verified | Jul 24, 2024London-Philadelphia
Economy
Problems at airport
We did contact the airline but they were not very communicative and we did not receive any explanation or apology, let alone a voucher. To make things worse, upon arrival to Philadelphia, they told us that our checked luggage was left in London, plus due to the delay, there were no BA employees at the airport to help us. We then retrieved our luggage a week later on the opposite coast of the US.- London-Philadelphia
- Economy
Aram H
Verified | Jul 24, 2024Newark-Keffallinia
Economy
Lost Luggage
I am flying with the sole purpose being a wedding in Kefalonia, Greece. The wedding is Friday and I arrived in Greece Tuesday. You guys lost my luggage and apparently itβs coming over on Saturday? I literally leave 2 days after that. For a majority of my trip I do not have any of my items. What am I supposed to do here? I spent thousands of dollars for literally no reason. I have my suits for their events, and almost all my clothes in my carry on. You guys have genuinely ruined my trip and burned thousands of dollars for me. How the is taking FOUR DAYS to send me my luggage!?!? There are NO other sooner flights? Come on Iβm so filled with disdain for British airways.- Newark-Keffallinia
- Economy
Penelope E
Verified | Jul 23, 2024San Diego-Manchester
Economy
My flight was downgraded and BA are refusing to refund
I travelled home on the 22nd of May from San Diego to Manchester via Heathrow. I had purchased a premium economy seat as I have an injured knee which is painful if left cramped up for too long. On checking in I was informed that I may be downgraded, I have never come across this situation before. When questioned I was told the flight had been overbooked and it wasn't her fault. No apology was given. I was told I would be given my seat at the departure gate. On arrival at the departure gate, I was called forward and given a boarding pass, at this stage no explanation was given I wasn't even informed that it was an economy board until I asked. I questioned this and asked why as I had explained that I really needed the extra legroom just because my knee becomes very painful the girl behind the counter laughed and referred me to a gentleman who said it isn't our fault the flight is overbooked and if you want to fly tonight thatβs your seat. I was visibly upset at this point but still no apology was forthcoming β is it British Airways policy to act like to royal family and never apologise or explain? Because I hadn't checked in early knowing I had a premium seat, the seats that were remaining were not the greatest and I was given a window seat. I would never book a window seat, I simply find 10 hours in a window seat a painful experience plus need the toilet every 2 hours, so when I got on the plane, I explained this again to the BA staff who said they would look into it but actually didn't. By this time, I was really upset knowing how I would feel at the end of the flight. I thought OK settle down go to sleep. Which after food I did try to do. However, 5 minutes later after all the cabin lights had been dimmed the fluorescent light running along the windows on my side of the plane came back on. I spoke to the steward and asked why I was sat under a light, he explained it was broken and they needed an engineer to fix it so it would remain on for the rest of the flight. I did ask if they had any eye masks, and the response was βnot in this cabinβ. As I hadn't booked that cabin but a cabin where eye masks would be available this felt like adding insult to injury. I have written to BA and also contacted them via their online customer service portal and received one email saying they couldn't find evidence of this happening and would therefore not be issuing a refund which i responded to- San Diego-Manchester
- Economy
- Desired solution
Refund
Apology / Voucher
James M
Verified | Jul 23, 2024London-Nice
Economy
Unknown
My wife and I were in a cab to London Heathrow with two friends on Monday 15th July, to catch BA0348 to Nice at 16.35 due to land at 19.30 French time . We received an email from BA telling us the flight was cancelled 'because of Air Traffic Control restrictions due to weather conditions in the UK'. Our friends were offered an alternative flight at 16.20 from London City (i.e just 15 minutes before our original flight); we were not. We re-routed the cab to London City. Our friends flew but we did not. We came home and caught another flight at 0730 the following day from Heathrow arriving at 1030 French time (15 hours late). We have successfully claimed for all our incidental costs (extra taxis and food) but BA have refused compensation because the cancellation they say was due to adverse weather conditions. 'The cancellation was out of our control and caused unforeseen disruption to our schedule'. We are surprised because our friends' flight out of London City left perfectly on time. What were these adverse weather conditions?- London-Nice
- Economy
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