British Airways complaints: comments, page 22

Ann M

Verified | Jul 22, 2024

Newcastle-Cancun

Economy

club world

Totally disappointed with our flights BA2203 and BA2202. what on earth has happened to BA. The tv was broken so no entertainment. The food was inedible! Could not get my knife through the so called fillet of beef. We didn't even get a coffee with our Ghastly breakfast. not at all what you would expect from Clubworld.

Newcastle-Cancun
Economy

Nicholas C

Verified | Jul 22, 2024

Glasgow-London

Economy

Technical problems

My flight to Glasgow was cancelled last only 5 hours before take of at 8,00am for london , I had to get an Easy Jet flight at my cost. Taxi to luton. I also had to get a hotel in Glasgow on the 19th plus another easy jet flight to Stanstead and a taxi back home so tatal coats would be close to £1000

Glasgow-London
Economy

Michael G

Verified | Jul 22, 2024

Naples-London

Economy

Private Transfer from the hotel to Naples airport

We were left at the hotel ,the reception tried to contact the transfer company ,no answer,we were unable to get a taxi We eventually got a bus but if the flight hadn't been delayed we would have missed it .BA holidays say the case is closed because we received a refund from when the transfer didn't pick us up from the airport to take us to the hotel.

Naples-London
Economy

Desired solution

Refund

Joanne M

Verified | Jul 22, 2024

Johannesburg-Edinburgh

Economy

No assistance was provided

Assistance was requested from Johannesburg to Edinburgh collection point by family. BA056 - no assistance was given in Heathrow which resulted in my 73 year old mother who lost her husband 2 months getting lost in the airport and missing her connecting flight. BA1452 - no assistance was given on this flight either, even after the experience and reassuring me she would be assisted. on BA056 Luggage and purse was lost. Mother was lost for 5 hours and traumatized by this experience.

Johannesburg-Edinburgh
Economy

Desired solution

Refund

Expenses reimbursement

Richard Geoffrey Downing B

Verified | Jul 21, 2024

San Sebastian-London

Economy

Successful claim

Technical problems

Mechanical issue with the plane. We sat in the airport all day until around 6pm they told us the flight was cancelled and that we would have to find our own accommodation for the night. The initial flight they put us on for the following day was two flights rather than direct and not to the original destination airport. Only when we arrived at the airport the next day did they tell us we had a direct flight, although still to a different destination than the original. Overall, we arrived more than 24 hours later than we were originally meant to, and at a different airport than originally booked.

San Sebastian-London
Economy
Successful claim

Andrew Bradley T

Verified | Jul 20, 2024

Naples-London

Economy

Successful claim

Technical problems

No solution to my issue. Could not help and provided flight for 23 July 2024 which could not be accepted. Needed to be in London on 20th of July 2024. Headed to naples airport on 19th of July but nobody on site.

Naples-London
Economy
Successful claim

S D

Verified | Jul 19, 2024

London-Toronto

Economy

Misinformation

My elderly parents were travelling from London to Toronto today I understand that today there was a chaos due to the global Microsoft issue but who could a representative say something like how are you going to reach canada all the airports are shutdown. My parents asked her (aakanksha) then what is going to happen. Rather then reassuring them and giving them the confidence that they are going to be alright. She literally said only god knows what will happen you might need to go back to your house. I mean what ?! How can you scare someone like that ? Then another representative misguided them and sent them to the wrong gate and then when she realised she was like ohh sorry now run otherwise you will miss your flight !!!! I mean how can you misguide and scare someone like this ?? Absolutely ridiculous

London-Toronto
Economy

Wojciech S

Verified | Jul 17, 2024

Schonefeld-London

Economy

Unknown

Planned BA999 fright from Berlin Brandenburg to London on 11.07.2022 at 2150 (for whole family) had been cancelled on 30.06.2022 (11 days prior departure), due to operational reason, no any other flight was offered by an airline and therefore was not possible to connect with flight BA1504 from London to Dallas on 12.07.2022 at 0840. Therefore we had to buy last minute more expensive flights (abt 900EUR) with Turkish airlines in order to reach Dallas on time for planned vacation. In the course of correspondence with BA they refused to paid any compensation and proposed 50Pounds voucher for whole family (valid 1 year) which had never been used.

Schonefeld-London
Economy

Monika S

Verified | Jul 17, 2024

Schonefeld-London

Economy

Unknown

Schonefeld-London
Economy

Elizabeth A

Verified | Jul 17, 2024

Nairobi-London

Economy

Downgraded

Flight from Nairobi to London on June 26th 2024. I was travelling business class, I checked in online as soon as the online check in was open, 24 hrs before my flight. I was issued with a boarding pass for my seat in business class but on arrival at the airport to drop off my cabin bag I was told the flight was overbooked and I was being downgraded. I was given a letter with an email address on it to request a refund and compensation - I have written to this email address twice and received no acknowledgment. I have also sent a hand written letter to customer services, no acknowledgment. I have tried to talk to someone on the phone, very unhelpful and just told to complete the online form which I have had done but still no acknowledgment. BA's customer service is atrocious!!! I am still waiting 4 weeks later!!

Nairobi-London
Economy

Desired solution

Refund

Apology / Voucher

John B

Verified | Jul 16, 2024

Malaga-London

Economy

luggage not delivered

flight BA455 Monday 15/7/21 time 2030 delayed takeoff at Malaga 2119 arrived Heathrow 2320 baggage did not arrive in hall till 0200. Had to return to heathrow next day to recover cases claim for £17parking £15 cab extra on 15/7

Malaga-London
Economy

Desired solution

Apology / Voucher

Monica G

Verified | Jul 16, 2024

Monterrey-London

Economy

2 Lost baggage that didn’t arrive to London on time

Urgent: Lost Baggage Claim Reference LHRBA38403 - Immediate Assistance Needed. Please send our lost baggage, currently at Hounslow Airport, to the port in Amsterdam where the Norwegian Prima Cruise will be docked until 11 PM today.

Monterrey-London
Economy

Loss: €2000
Desired solution

Jordan O

Verified | Jul 16, 2024

London-Perugia

Economy

Spraying the flight with TOXIC spray

After we all boarded flight BA0616 and once everyone was seated we were sprayed with a toxic spray. I would like to know where is the proof that this stops the spread of any disease and also the list of ingredients int the spray. Thank you,

London-Perugia
Economy

Hannah W

Verified | Jul 13, 2024

London-San Francisco

Economy

Flight error cancelled

Please are you able to help me. I spoke with someone regarding my flights which were cancelled in error yesterday ( they advised that system issue has caused this ) I can provide the print screen of our chat. Since this was cancelled I have now lost £650, the screen did not come up with the charges for cancellation of the booking instead the holiday got cancelled, this is not just a holiday. This is my honeymoon so you can imagine how upset and worried I am regarding this as I have been saving for so long for these flights. Please are you able to reinstate the flights, the lady I spoke with in the chat advised to contact yourselves to pause the refund ( which was only £250 ) and to see if you can reinstate the flights back to me. I spoke with someone for 2.5 hours earlier on and I just got tk the point where I felt like no body would help me. I understand systems have issues but when i end up having £650 taken off me and my flights cancelled due to a system issue I really can not let this go. Please please can you help as like I said this is my honeymoon, I asked for the flights to be reinstated or a voucher with the remaining amount but I really feel like I’m not getting the help I need. The advisor said that if they had the authority they would sort this for as they know it was not a fault of my own but said I can trust in your team. Please can you help.

London-San Francisco
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Michelle F

Verified | Jul 13, 2024

Orlando-Dublin

Economy

No reason given

Arrival time 10am 10th July They never told us why the flight was cancelled, after 4 hours of a wait in the airport,they just said it was cancelled but had no more information Had to make our own arrangements at 1am to get a hotel I missed 2 days of work losing €300 in wages

Orlando-Dublin
Economy

Ateeque A

Verified | Jul 13, 2024

London-Boston

Economy

On 22 May I was Flying from London to Boston on BA-0213.

My personal Video / Entertainment system ( SEAT-K-26) was NON FUNCTIONAL. Also water was dripping on my head and seat, perhaps of AC duct was leaking. I complained about it to the cabin Crew who after requesting 3/4 times recorded my complaint. I was told the matter will be reported to the concerned quarters, and I will be compensated for the above two Complaints. Thereafter I received only one email with the reference NO of my Complaint : (01550081) . Thereafter no further communication was received by me, despite several written reminders/calls. Now it is over one & half month i haven't received any communication. You are requested to please update me about my case NO: 01550081. As for Compensation I be given One Business class return ticket from London to Boston or £5000/- ( BPS FIVE THOUSAND ONLY )

London-Boston
Economy

Loss: €1
Desired solution

Ehab O

Verified | Jul 12, 2024

Edinburgh-Dubai

Economy

No reason given

Flight takeoff and landing from Edinburgh to Heathrow and from Heathrow to dubai almost was normal but I surprised in the final destination (dubai) my baggage not arrived with me I wait in dubai airport long long time waiting for the next flight but again my baggage not yet delivered. after 12 hrs received an sms about my baggage expected to deliver in 24 hrs which is made a big loss and hassle for me.

Edinburgh-Dubai
Economy

Sharon M

Verified | Jul 11, 2024

London-Atlanta

Economy

Overall not a pleasant experience

From beginning to end I felt like cattle, standards have declined it was the most uncomfortable experience of flying I have ever encountered and doubt if I will ever fly again. I am appalled that BA are allowing people to use over head lockers instead of checking cases in this extremely hazardous for passengers and crew!

London-Atlanta
Economy

Desired solution

Other

Piya M

Verified | Jul 11, 2024

Manchester-Kolkata

Economy

Missing bag reference BOMBA42365

London HTW to Delhi bound flight got rescheduled to London HTW to Mumbai. Didn't receive bag at Mumbai baggage belt. Submitted baggage missing report. Baggage tracked but delaying further in delivering.

Manchester-Kolkata
Economy

Loss: €4000
Desired solution

Jake Y

Verified | Jul 10, 2024

Bordeaux-London

Economy

Successful claim

No reason given

I was emailed that my flight had been cancelled 5 days beforehand and didn’t include any details in the email or message sent and had to get a different flight last minute to get back to England in time for when I needed to be there. Original flight time was 9.35 and instead paid an extra £150 to get a different flight with a different airline at 10.10 which is also delayed

Bordeaux-London
Economy
Successful claim

James R

Verified | Jul 10, 2024

London-Amsterdam

Economy

challenge downloading e-tickets to iphone

I am are booked through eDreams travel on BA flight BA434/LCTV61...I want to download the e-ticket to my phone. The BA website requires an IATA code for the travel agent eDreams to complete the download. I have tried numerous ways to attain this code number, but have not been successful. Can you confirm we are on the flight and assist in obtaining the code please. Thank you James Rooney

London-Amsterdam
Economy

Desired solution

Other

Mary C

Verified | Jul 9, 2024

London-Rome

Economy

Successful claim

Unknown

I wasn't aware my flight had been cancelled until I got to the airport 4hrs befor my expected departure time. When I asked a member of staff why my flight wasn't on the board she said it had been cancelled and I'd been rebooked onto a flight the next morning. That was no good for me. The member of staff suggested I contacted my travel agent, which I did. They didn't know the flight had been cancelled. Niether did Intrepid, the tour operator. Four phone calls and about an hour later, the agent had found another flight for me but it was from Gatwick and it didn't leave until 17:45 that evening. I accepted this flight as it meant I would only lose 4 hours of the holiday and not a whole day. The lack of communication from BA has been terrible. I finally arrived at my hotel in Rome at 10pm on the Monday night.

London-Rome
Economy
Successful claim

Marc M

Verified | Jul 9, 2024

Montreal-Cape Town

Economy

Lost my luggage

When we got to Capetown south Africa m’y suit case was not there .then i reported m’y suitcase missing .its now been 4 months but no feedback i tried to reach them to claim my suitcase and what was in it but can not speak to anyone i don’t know what to do

Montreal-Cape Town
Economy

Loss: €300
Desired solution

Agnes S

Verified | Jul 8, 2024

Salzburg-London

Economy

I was denied a blanket

It was a business class flight. I was very unwell and therefore cold. I asked for a blanket and they denied it, saying it wasn’t worth it on a short flight. This was a terrible experience and not in tune with what I consider business class service or just human decency.

Salzburg-London
Economy

Desired solution

Expenses reimbursement

Ashish B

Verified | Jul 8, 2024

Delhi-London

Economy

My seat changed without my consent SDWW3W Ashish bansal

Dear Sir my name is ashish bansal +919711021000 SDWW3W . I recived a mail that my and my wife paid seats are cheanged from 21 to 31 . its a downgrade where as i paid for an upgrade, i paid the fees in advance and very early so that these seats can not be reserved by some one else, now when i recive this mail i was surprised to see they have downgraded and resquested me to appl;y for refund if u are not satisified, the matter is not for satisfied or not, i booked the seats so that i get prefrence not for cancle and refund, . in any case i either want a seat in upper side above 21 may be 10-20 or so but don t want either refund not seat change . The contact number 0008000503215 kept me waiting without response for ote than 28 minutes the Team is not working efficiently and Ba must check the quality of service

Delhi-London
Economy

Desired solution

Other

Mercy M

Verified | Jul 4, 2024

Cape Town-London

Economy

My name was not found on the system

I requested a flight change from edreams app since l bought the ticket through them. Their consultants told me that they sent the request to British Airways. Edreams system reflected that my request was processing until the day l was supposed to travel. I had to go to the airport since l could not get assistance over the phone, to my surprise my details could not be found on the system and therefore l could not travel. I contacted British and edreams until the morning with no success. The matter was not resolved and l had to buy another ticket. Edreams is failing to take responsibility for what has happened because according to them British Airways was supposed to process the request. Edreams consultants gave me reference numbers to share with British Airways and those reference numbers did not exist in your system. Edreams promised that l will get a call from a team that works with such cases to explain why my name was not in your system. I have not received any calls from anyone. Kindly get back to me as l would really like an explanation. I lost a lot of money in the process as l was calling both companies, the travelling to the airport and back home. I had to buy another ticket, l am now struggling this whole month with no money because of the inconvenience caused by both your company and edreams.

Cape Town-London
Economy

Loss: €731
Desired solution

Refund

Expenses reimbursement

Mihai C

Verified | Jul 4, 2024

Budapest-Mexico City

Economy

Problems at airport

I made the initial complain to BA, then I wrote a new message to Complain Dept. and also I called them once again. They told me that they'll contact me later, but they didn't write me any message and they called me neither. Then I contacted CEDR and I filled a complain (attached). They denied my compensation, and the motives were related not to weather or strikes but more related to airport faults, lack of staff, newspaper articles, etc. I don't agree with the decision because even if the reasons are the ones exposed, they knew what the situation was but they continued to sell tickets as if in a perfectly normal situation, counting on the fact that they will pull it off somehow. And frankly, with a Brexit, I don't see why CEDR a British authority would condemn BA in favor of a citizen of the European Community, which Great Britain actually left.

Budapest-Mexico City
Economy

Noelyn E

Verified | Jul 4, 2024

Dubai-Bermuda

Economy

Moved flight date, Offloaded for ridiculous reason, bags und

My flight last June 24 was canceled and was moved on June 26. I was offloaded on Jun 26 , fault on the airlines end as they were asking for ridiculous reason about my documents. And until now, my 2 luggage are not delivered here in Bermuda. I have no clothes, nothing at all that I need and I was promised many times that my luggage will be delivered in my current address last June 29. It's almost a week and I have not received any update on where on earth my bags are. I believe I have the right to be compensated on all these disruptions and hassles. I have no money at all to buy new clothes and all the things I need in Bermuda. I hope the airlines will make things right as it is already a week, no updates at all . I was treated badly by your staff last June 26 and this is all I get? Worst service ever!

Dubai-Bermuda
Economy

Desired solution

Apology / Voucher

Kenneth John B

Verified | Jul 1, 2024

London-Chania

Economy

Baggage check-in at club europ was horrendous.

We arrived before the check-in desks opened so were very near the fron of the queue. When a few (very few) staff arrived we were told it would be "easier & qiuicker" to move to another gate. Whenn we got there the gate we had been send to WAS NOT EVEN OPEN ! After that very annoying difficulty when we arrived at the "fast track" security the belt was jammed and we were told there were no staff to open an alternative ! more delays Eventually fed up and very frustrated we boarded and were then told there would be a 45 minute delay before take off. Finally when we arrived at the baggage carousel we waited and waited and waited before the last bag (ours) arrived with its PRIORITY labekl prominantly raised like a flag What a total shambles of a flight which should have been subject to benifits under the Club Europe price tag. Customer service was clearly not in evidence in any shape or form.

London-Chania
Economy

Desired solution

Apology / Voucher

Allan E

Verified | Jul 1, 2024

Tenerife-London

Economy

Travelled by Club & was appauled by the service we recieved.

BA2701. Seats 3A & 3C. Take off was 30 minutes later than the 12.15 slot. ButThat wasn't all. 1) The Club "Fast Track" line was slower than the normal line. It appeared that the check in girl didn't know how to do her job, canstantly asking for help from her colleague. 2) This delay meant that we had little time left for the "BA Lounge". 3) The lounge was extremely unimpressive! Little food & drink sellection, probably the worst I have ever seen in any BA Lounge! 4) After an extremel short stay, which was probably for the good, we were instructed to go to the gate ready for boarding. 5) When we arrived at the gate there was a huge stationary queue....with no "Fast Track" option available! 6) We were held there for quite some time before boarding actually commensed. Needless to say that this Longe is not a patch on The Gatwick & Heathrow Lounges & certainly caused us more stress as a result. Mr A Evans & Mrs G Evans

Tenerife-London
Economy

Alyssa D

Verified | Jun 30, 2024

Austin-London

Economy

At the Austin airport I waited in the check-in line for British Airways for over two hours. All of the employees saw me in line. They did not offer kiosk checkin. After 2 hours of waiting my turn, the attendant takes my passport & attempts to check me in, only to see that she can not. Apparently my seat was given away. Even though I was in the same line with everyone else booked on my flight.

Austin-London
Economy

Chantal J

Verified | Jun 29, 2024

Malaga-Hewandorra

Economy

Unknown

I have now re-booked for 30 June scheduled to leave Spain arrive in Saint Lucia on 01 July. I paid extra for both seats at the exit row for more leg space for the flight from London to Saint Lucia on 29 June due to my son being very tall, they were not able to allocate the same seat or alternative seat with extra leg space. The new flights arrive in London at Heathrow, so have to now book a taxi to get to Gatwick for extra charge. I have to re-book the same hotel for an extra night stay on 30 June.

Malaga-Hewandorra
Economy

Anastasios P

Verified | Jun 27, 2024

Catania-London

Economy

Had to put my bag under my seat - Catania airport

Although I boarded in a timely manner and put my backpack in the cabin overhead luggage compartment I was asked to put my backpack under my seat to make room for the larger baggage of other passengers. To make matters worse, in my previous flight from Gatwick has to do the same. Furthermore, there are passengers who had 4 luggages Two large ones and two backpacks but they were not asked to put their backpacks under their seats. This is very inconvenient and it numbs my legs since I’m tall. Your crew saw me getting upset but didn’t even try to acknowledge my discomfort with their request. If I wanted such an experience I could fly with a budget airline. I’d like to ask for a refund of all my avios points that I used for this flight. Flight number BA2611. Date 26-June 2024 Both my wife and I were inconvenienced as evidenced in the pictures attached. Best, Anastasios Pardalis

Catania-London
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Other

Roger G

Verified | Jun 26, 2024

Naples-London

Economy

NAPLES

Re: BA 535 25/06/24 Ex Naples to London Heathrow Flight was delayed for more than 2 hrs and we were keep in the departure lounge for that time with no explanation given until we boarded and the Captain said the Aircraft had been changed at the last minute and had no time for refreshments to be loaded only a half cup of water. I am 6ft 1 inch and given seat 30F which is in a cramped condition where the Aircraft tail curls around. And finally waiting an hour before that the conveyor belt had broken and may have to wait 3 to 5 hrs, to receive our suitcases. At that time I was fuming and nobody from BA could give a dame so I went home and still waiting for my suitcase to be delivered "if ever" knowing that BA could not careless , the Company is to large where one little hick up brings the hole organisation to down.

Naples-London
Economy

Loss: €40

Knut B

Verified | Jun 25, 2024

London-Prague

Economy

At LHR T3, I was told I had to check in my cabin bag.

I was on business and on a tight schedule. I specifically wanted to travel with hand baggage to save time at the arrival airport, Prague. I was told at the gate it was not possible. Having got on the plane, people boarding well after me with larger cabin bags were clearly not subject to the random nature of the rule change. Then once boarded, there was acres of space. To add insult to injury, the flight was also delayed. I'm furious!

London-Prague
Economy

Desired solution

Expenses reimbursement

Sarah S

Verified | Jun 24, 2024

London-Montreal

Economy

Seats we paid were assigned to other passengers.

We purchased our seats and arriving to the airport the agent told us that our seats were sold to other passengers, And that we can just claim back, the amount paid, on Britist Aiways website. We made the claim on April 14, 2024 and till today we are still struggling with BA to get paid. No real customers phone line. I have been transfering from one person to another, along with all the time wasting waiting on the phone. Even today I spend 2 hours on the phone, I tried to call the customers services and I ended in India, the persons tried to answer but when they don't understand or they don't have answers they just put you on hold forever. I spoke to the customer's service in the US he has been very patient but unfortunately be can't help, by saying that he is in the reservation Dept. and he doesn't know anything in the other dept. I asked for an email address where I can al least send an email, poor him even as a BA employee he can't find any address. Imagine the situation of a customer like me????? Actually all I want is my money back. No offense, but I paid for the seats that BA sold to others Information of our claim made on April 14, 2024 Seating claim form Mr Yves Saumur CA [Incident: 240414-002130] Auto-Response By (Administrator) (14/04/2024 03.00 PM) PROOF OF PAYMENT Receipt for paid seat selection Dear Customer, Booking reference: LWIP9R Thank you for paying for your seat selection. Confirmation of paid seats selected AA6920 8 Apr 2024 18:10 Heathrow (London) 8 Apr 2024 20:20 Montreal (Trudeau) Passenger(s) MR Y SAUMUR Seat 22C (aisle) MRS S SHANKER Seat 22A (window) Payment details Payment method Payment total MasterCard (************6012) USD 152.00

London-Montreal
Economy

Desired solution

Refund

Robert H

Verified | Jun 22, 2024

London-Chania

Economy

No food or drink

Having rebooked to fly to Chania on 12/06/24 which was originally put on hold through my wife’s unexpected throat cancer I paid for business class travel. We were told that BA had contracted out to Danish Airways but were assured the service was the same. The flight was delayed on the 12/06/24 and BA had to organise a BA plane with a crew who were on standby. The plane took off only to be told that there was no food or drink available on the flight even though we ad had paid business class. Extremely disappointing as my wife needed liquid for her throat. We are looking to be compensated

London-Chania
Economy

Desired solution

Oyedele L

Verified | Jun 22, 2024

Vancouver-London

Economy

One bag and child stroller were lost without compensation

I flew from Vancouver via Dallas FW to London Heathrow with my wife and three kids on March 15. One of my bags got lost and my child's stroller without any compensation. I filled a claim 21 days after the trip sometime in April and till date, I have not been compensated.

Vancouver-London
Economy

Desired solution

Thanh Binh N

Verified | Jun 21, 2024

Vienna-London

Economy

Damaged items

The flight was delayed and the wheelchair assistant did not do a good job. He did not take my mother to get the luggages but led her directly to the exit instead. When he realized this, he denied his responsibility and blamed my mother that he did not know that she was following him. Even worst, he did not let her return and get the luggages but asked her to wait and he would take care of that. Later he returned and said that the security gate was already closed and we had to wait while they were looking for the luggages. The luggages contain very important medicines that my mother must use every day. This is totally completely Brishtish airway service's failure and bad customer services that led to this situation. So far we still have not received the luggages and many items in there must have been spoiled. It took a lot of time and effort to prepare all this for my brother's family. I request Brishtish airway to compensate us for all the stress, health issues and time wasted that effect us during this time.

Vienna-London
Economy

Ken W

Verified | Jun 19, 2024

Paris-San Francisco

Economy

Paris airport

Our flight was scheduled for departure at 8 am on Wednesday June 19th. We arrived to check one bag at 6:20 am. When we were checking my wife's bag, an employee, a woman she wouldn't give her name, who was not at our counter came over to my black wife and decides her bag is too large and needs to be checked. Says we need to pay for our checked bag. I look at her and say we are priority booking in business class, first we get two checked bags at no additional cost, and this bag doesn't need to be checked. She continues to be rude and condescending to my wife and then tells her that she only has 15 mins before check in closes as if to intimidate her. It's 6:25 the plane doesn't even board until 7:40 am. When we tell her that the screen says the gate doesn't close until 7 am and that company policy is that the gate doesn't close until and hour before take off for international flights, she says we are wrong and that she is going to change it so we can't board. She refused to acknowledge my wife and only responded to me and the man who was actually checking our bag seemed very uncomfortable with the situation. We walked away absolutely furious at such a bizarre transaction but said nothing more. She didn't have any reason to speak to us at all and then to be so incredibly rude. The man who checked us in was very helpful and kind and I appreciated him.

Paris-San Francisco
Economy

Desired solution

Other

Michel G

Verified | Jun 18, 2024

London-Luxemburg

Economy

Change my flight back due to a hospitalization

My booking number NTRNLA mentioned an initial flight to Luxembourg on the 24th of April and a return on the 20th of May. Unfortunately I was hospitalized urgently the 9th of May. The certificate from the hospital in Luxembourg is joined as attachment. Due to the duration of the hospitalization till the 23rd of May, I had to change my flight back to London. My new flight to London is on the 26th of May. In order to make this change , I was obliged to pay an additional fee of Euro 117. (see the attachment) In the present and totally unexpected circumstances, I think that it’s not fair to pay an additional fee for a change. I therefore ask for an reimbursement of the Euro 117.

London-Luxemburg
Economy

Loss: €117
Desired solution

Expenses reimbursement

Moira T

Verified | Jun 17, 2024

Las Vegas-London

Economy

Lack of refreshments on plane and no snacks avaiable

The steward was very unhappy to find her drinks trolley was half empty .no vodka whatsoever ever and only 1 choice of wine which I didn’t like .My sister was wanting whisky and there was none of that either .After a 10 hour flight we are still waiting on tea or coffee.Noe was served with breakfast .When we complained to steward about 45 mins before landing she asked another steward to make us tea and coffee .It never arrived .Nobody in our area got the tea or coffee .So you can imagine how angry and upset we were going all this time with out a drink .i Will definitely not be travelling with your airline again and will not recommend you to any family or friends.our flight number was Ba274 leaving Las Vegas at 21.30 on 15th June .Booking reference SOKEUS

Las Vegas-London
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Maria A

Verified | Jun 15, 2024

Funchal-London

Economy

Hi yesterday on the flight BA0521 from funchal madeira

Seat number 19F I was sitting onwindow side the rest arm on my right, there was a sharp metal piece hanging out of the arm rest, I didn't notice until cut my wrist and bled, I fainted due to the sight of the blood and the staff only gave some first aid equipment. I am on mental health medication and I'm an at risk individual. The staff did not give me any support In regards to next steps and forming a complaint and this is a complete lack of duty of care by the airline. What if I had my face there and cut myself that way? What if I was anaemic? This was a very dangerous situation and I never expected to face this type of issue with an airline and I expect a response immediately. Please respond to this query immediately.

Funchal-London
Economy

Desired solution

Geert V

Verified | Jun 12, 2024

Brussels-Las Vegas

Economy

Missed connection at Dallas due to late arrival

Dear We had the most bad experience ever with British Airways. Our flight from London Heathrow to Dallas on May 29th, 2024 departed with a delay of more than 2 hours. As a result, we missed our connection to Las Vegas. At London Heathrow we did ask customer service to rebook us for a later flight, there were 4 more that evening. We didn't have to worry, if we were on board they would rebook us. Once on board, my assigned seat was defective and could not be repaired. We then were assigned other seats. That seats headphones turned out to be only half working. During the flight, I asked several times how things were going with the rebooking. Until arriving at Dallas no news. Once we got off the plane we got the message that we had been rebooked via Phoenix the next day. We were told to the customer service of AA that this flight had not been confirmed. They were able l rebook us to a direct flight a day later, because they had two cancelations . We then had to go to the BA person in charge of accommodation for that night. To our great surprise, no one from BA was present. We still had to arrange our own accommodation as well as the transport to it. Due to the delay, we have the following costs: • Transportation to Hotel : $ 24.25 • Hotel overnight :$ 182.85 • Airport Transportation : $50 $ • Missed helicopter flight in Las Vegas : € 1246,44 To which address can I forward these charges and how long for the refund. The side of BA is so unclear and makes it almost impossible yo submit the claim. A very dissatisfied Business customer, Geert Van Hoeymissen

Brussels-Las Vegas
Economy

Loss: €1500
Desired solution

Expenses reimbursement

Apology / Voucher

Mia B

Verified | Jun 11, 2024

Seattle-London

Economy

Seattle

I booked 5 seats on Flight BA52 13:30 June 17th out of Seattle to Heathrow reference # QW2DXI, I booked these seats in early March they were seats 30 H J K and 31 H J. The end of April there was a plane change and we were bumped to 38 A B C D E. I called as we were not happy with these changes but after talking with customer service understood that the plane changed completley and they needed to move some people around. Although I was not happy with this I understood that these things can happen. However, we are 1 week out and I check all my flight info to make sure everything is still on time and I see there was another seat change this time row 49 E F G H J almost in the back of the plane, I am a frequent traveler and take good care of booking flights earlier and happily paying for the seats so we can sit where we want. I also love flying British and always reccomend to my clients as I am a travel advisor that they should only fly British. I only fly British because the customer service is top notch and I never have any negative experiences with booking or flying with you. Today I am feeling extremely dissapointed to be bumped twice and now we are in the back of the plane where I never book my seats. Refunding my seat fee at this point would be expected, I know you will but more then anything the lack of understanding and tryinng to make my situation better was a huge dissapointment from your customer service. I do expect more from British and this can't be the best you can do. Your system should never bump a party 2 times and end up in 19 seats back from where you booked and not even remotley in your correct seat configuration. I am reallyt hoping that British Airlines can come up with a better solution then this for me. Please don't dissapoint a fan of yours. Thanks Mia Booth

Seattle-London
Economy

Desired solution

Other

Kate A

Verified | Jun 8, 2024

Athens-London

Economy

Athens inferior seats

We paid for Business class as I have had foot surgery and needed to ensure I had enough leg room. The whole aircraft was economy seating, the only difference with our seats was that the middle seat was left unoccupied. This was not Business class. I have written and also made an online complaint and have had no reply. Also, we were given a menu as we boarded, we were in row 5 and the chicken option was not available BUT the people two rows behind us were given chicken. How does that work? No tea or coffee was offered and the drinks trolly preceded the dinner by seconds - so rushed that a packet of savoury biscuits was passed to us mid-meal. This is not a service we expect from BA

Athens-London
Economy

Desired solution

Refund

Expenses reimbursement

Andrey R

Verified | Jun 7, 2024

London-Belfast

Economy

No reason given

text as we were driving to Heathrow less than 2hrs before flight. so we ended up waiting at Heathrow all morning and were only booked on 1130 flight. that was then delayed a further 1 hr 15 mins til 1245. finally arrived at 1350hrs. when we contacted BA by phone they offered no compensation and gave us a link to their standard site.

London-Belfast
Economy

Arham S

Verified | Jun 6, 2024

Seattle-Lahore

Economy

Unknown

The flight is depart from Seattle and the arrive in Toronto and still i am in Toronto they provide hotel voucher.

Seattle-Lahore
Economy

Jan K

Verified | Jun 5, 2024

London-Belfast

Economy

George Best Belfast City Airport

Our car rental was organised through BA and serviced by AVIS Car Rentals at the airport in Belfast. Avis refused to release the car as I am a few months over 75, though their policy states that they accept drivers up to the age of 80. I am an experienced and fit driver - never smoked and drink in moderation (though never when at the steering wheel I should say!)

London-Belfast
Economy

Desired solution

Expenses reimbursement

Sophia M

Verified | Jun 4, 2024

London-Vancouver

Economy

I paid £76 To select an isle seat on Flight VYX 5C9

I am flying to Vancouver on Monday the 10th June I paid £76 for a window seat only to discover it has been allocated to someone else I have been given an Isle seat I booked this seat in January I would like a full refund please Sophia McGarrity

London-Vancouver
Economy

Desired solution

Refund