British Airways complaints: comments, page 23
1,122 comments
Maurits G
Verified | Jun 2, 2024
London-Tel-aviv
Economy
i paid for business class ticket Payment Total GBP 1141.78
i spoke to BA end ask if it this business class comfortable like business from big flight class the answer was "yes" and relay it was no business class at all i paid for-noting
- London-Tel-aviv
- Economy
Graham S
Verified | May 30, 2024London-Memphis
Economy
Booking Change Issue
A Cruise Company changed a departure point. We are booked BA business. The change costs to get a new flight were astronomical Β£4000. So I asked not to take a leg the middle leg of 3 when the booking was made. I did not even want a refund it was simply that taking that leg got me to the wrong place. I intended to book a separate flight at my own cost to get to the correct destination. I was then quoted Β£1200 to make the change. Now I am sure their ts and cs support this but it lacks common sense or any vestige of customer service. The solution I am forced into is not that bad for me and involves getting on the flight I no longer need and either flying from Memphis to New Orleans or hiring a car for the 350 mile journey. It isnβt going to get BA any more revenue and may actually cost them more. The car hire and fuel is a couple of hundred for me β¦β¦ but whilst within their Ts and Cs is a pointless cheesing off of a customer who now writes poor reviews of them and tells others they are poor at customer service.- London-Memphis
- Economy
- Desired solution
Other
Malcolm B
Verified | May 30, 2024London-Kingston
Economy
Change date of Flight online & got in contact with BA.
As an air passenger . On the 28/05/2024 I changed the date of my flight which was on the 05/06/2024 online until the 24/06/2024 I should have certain rights that protect me with easy to understand information making a change of flight date online but I made a mistake with the booking online Ref MT8O3N. I phoned BA because I was asked to pay another Β£600.00 plus online. I found out that I booked premium economy seats & could not get my money back. I had a hospital appointment as I have reduced mobility & other health problems & had to change the date of flight . This has been very frustrating for me & family as I could change the date again at a fee . The situation is that I made a mistake online & after paying Β£600plus more I have also been charge other Β£105. 00plus from BA . I was told that I could make a change within 24 hours of new booking which was the 29/01/2025 until 17/02/25 but decided 0n the 29/05/2024 to my other change to 10/06/2024 . payed Β£105.70 my complaint- London-Kingston
- Economy
- Desired solution
Apology / Voucher
Igor P
Verified | May 29, 2024London-Karpathos
Economy
Seating
Dear BA, I would like to express my disappointment regarding the unnotified seat changes to my booking reference TZ7WC5. On my outbound flight BA2780, I had booked and paid for seat 2F using a combination of cash and 5725 Avios miles, but you changed it to 2C. I then had to rebook to 4A to secure a window seat. On the inbound flight BA2781, I initially booked seat 2F, and again it was changed to 5F without any notification. I discovered that these seat changes were made to accommodate staff members, which is concerning. I need to understand why these changes were made. As a business class passenger, I would not expect to be moved without justification, and I certainly do not appreciate my seats being given to staff members who are not part of the crew. While I understand that seat changes may occur due to issues with the seat or area and that crew members may use those seats, this was not the case here. I believe I should have been informed of these changes when they were made. I look forward to hearing from you regarding this matter. Sincerely,- London-Karpathos
- Economy
- Desired solution
Expenses reimbursement
Rk Chitra R
Verified | May 28, 2024London-Hyderabad
Economy
Charged extra for baggage - Heathrow Airport
Our flight tickets clearly mentioned that baggage of 23+23 kgs each is a part of my ticket from London to Hyderabad and back on the return flight . I was rather pained and saddened by the experience at the check in counters of British Airways at Heathrow Airport on 12th May 2024, while checking in to my daughter's scheduled flight to Hyderabad with Booking reference number - 6GQIWK. Though her ticket was confirmed 2 times that she could check in with confirmed baggage of 23 kgs each, but the lady at the check in counter insisted that my daughter who is just a student had to pay a ridiculously large amount for no reason when it was already mentioned on the tickets that the baggage has been paid for. After speaking to customer service and after deducting further 50 pounds for insurance they gave us the guarantee that they would refund the amount taken for baggage and agreed to reschule our return tickets to 25th June (with no extra cost) due to the extreme trauma and stress that our family has faced due to this situation. But to no avail as they keep lying and delaying the process of flight rescheduling as well as the refund process. This experience has been a complete nightmare, please do help us when you see this.- London-Hyderabad
- Economy
- Loss: β¬85
- Desired solution
David,Jean-Paul,Francois H
Verified | May 28, 2024London-Algier
Economy
No reason given
Flight Number: BA2816 Departure Date and Time: 30/05/2024, 16:10 Rescheduled Departure Date and Time: 31/05/2024, 15:45 Due to the cancellation and subsequent rescheduling of my flight, I was unable to attend a critical business meeting, resulting in potential financial losses and damage to my professional reputation.- London-Algier
- Economy
Joanne L
Verified | May 27, 2024Nice-London
Economy
Technical problems
We tried contacting the airline but never connected. We were denied access to the first class lounged because our replacement seat was economy not first class. We then had to get a taxi from Heathrow to Home as we had not flown to City airport as expected. This cost Β£83 sterling.- Nice-London
- Economy
Maaike K
Verified | May 27, 2024Amsterdam-New Orleans
Economy
No reason given
Flight was delayed therefore we missed our connection in London. Te pilot of the connecting flight didn't wait for us and therefore we had to fly via Seattle and Arrived the next day in the morning almost 24 hours later. So we we had to travel whole evening and night. So we missed our first hotel night and our tour in the morning. We were very tired from this trip and had a big influence on the first days of our vacation.- Amsterdam-New Orleans
- Economy
Dane U
Verified | May 27, 2024Copenhagen-Brussels
Economy
Weather conditions
Food and accomodation for the night was expensed and reimbursed- Copenhagen-Brussels
- Economy
LΓ©o E
Verified | May 27, 2024New York-Brussels
Economy
Influence des autres vols
*- New York-Brussels
- Economy
Anna E
Verified | May 27, 2024New York-Brussels
Economy
Influence des autres vols
*- New York-Brussels
- Economy
Luca E
Verified | May 27, 2024Brussels-New York
Economy
Influence des autres vols
*- Brussels-New York
- Economy
Vera C
Verified | May 27, 2024London-Palma de Mallorca
Economy
British Airways so-called all-inclusive holidays are not
BA all-inclusive holidays are not suitable for older people who are not Internet savvy. There are no reps at the airport to help you. We had to speak to a Tui airport rep to help us. There are no reps at the hotel. For elderly people having to text to British Airways to find out whatβs going on is not acceptable. There were only two available toilets on the aircraft, because the front two were cordoned off for feepaying passengers, two toilets, for a huge plane is just not acceptable.
- London-Palma de Mallorca
- Economy
- Loss: β¬95
Emile P
Verified | May 25, 2024Amsterdam-London
Economy
Unknown
At the time I was told that the flight was delayed due to issues with staff. The pilot on the flight also said that we would be able to claim compensation for the delay. However when I filed a compensation claim with BA they claimed that the claim was invalid as the issues were to due ATC restrictions (contradicting what we were told). They also falsely said that the flight was cancelled rather than delayed in the claim rejection. *I have contacted the airline but it seems that I can't proceed when I select that option, I didn't receive any documentation or vouchers from them that I can upload.- Amsterdam-London
- Economy
Alison D
Verified | May 24, 2024London-Palermo
Economy
Incorrect information
I booked the above holiday on 29th April to Palermo. I chose the Mangia's Torres Del Barine Resort Hotel, as on the BA web page it stated that it was 2.5 miles from city centre. As I was looking forward to site-seeing around Palermo this was ideal. After I booked I discovered that the hotel is more than 60 miles away from Palermo which would then incur further travel time and expense, the hotel is actually 2.5 miles from Sciacca, which is the neared town I contacted customer services the following day and asked to cancel the booking and as the location information was incorrect I asked for a full refund. The full refund was declined because I had booked on-line and I should have checked the maps before making the booking. I feel this is unfair, as I have taken the review of the hotel as correct and was told to contact customer services. I sent an email and apart from an automated reply, I have had no response. I contacted BA again today and was advised to call 02087074462 but this number is always engaged.
- London-Palermo
- Economy
- Desired solution
Refund
Ivan K
Verified | May 24, 2024Gothenborg-London
Economy
Bumped to standby
I'm sitting in Goteborg Airport. I have been moved to standby as the flight is fully booked. Irrespective of what plays out from here I am now experiencing a great deal of stress and anxiety as I now fell as though I am the trash at the bottom of the bin. Anyway back now to the matter at hand. I had a choice of 3 airlines to transport me for this journey. I specifically selected BA all be the cost 25% higher than my other two options. If I am not cleared to travel on my chosen flight I will be routed back to London on one of the other carriers I did not select. I expect compensation in this eventuality. I will also be arriving at an airport I have not selected means the train tickets I have onward and home are now irrelevant. I expect BA will now compensate for this eventually. Lastly how does the airline deal with the mental stress and degradation of my wellbeing. I stress this is not a cancelled flight. I have been selected at checkin at the airlines discression to be moved tostandby This circumstance was completly avoidable. Cinsidering this was avoidible, how do you compensate for time lost or is the time and commitment of your passages not a real concern, rather just lip service.- Gothenborg-London
- Economy
- Loss: β¬250
- Desired solution
Apology / Voucher
Leona H
Verified | May 22, 2024London-Toronto
Economy
Wheel chair service and flight delayed
Flight BA 93 UFMQ7W As companion to friend who had wheel chair service on May 10 we waited over 2 hrs before being escorted. Staff were disorganized and rude to the point one walked away in middle of inquiries Flight was cancelled after 6 hrs on tarmac and communication from BA was less than adequate. Wheel chair support was once again disorganized. Staff on plane both days were very courteous.- London-Toronto
- Economy
- Desired solution
Robert R
Verified | May 22, 2024London-Paphos
Economy
Seat allocations moved 8 times
We have contacted you previously about seat allocations being moved. We were even charged again for selecting the seats we had booked. These charges were refunded but we had to claim them back. Today I noticed on the app you have changed them again to the row behind and allocated one of our seat to another passenger. I raised this matter on the telephone your to ssin operational issues which is unacceptable. Why move us and give one of our seats to someone else. Itβs not an aircraft change or carrier change. Why did we pay to select our seats but then get moved around the cabin even though our selected seats were still available this has raised serious concerns regarding booking with BA again. I have had no such problems with other carriers- London-Paphos
- Economy
Cielle A
Verified | May 21, 2024London-Miami
Economy
middle and surename spelt together without a space
i have tried to contact ba several times by phone and via chat talk on the webite. i spoke to Ishank in change my booking and mukaul (team number 181mb). the phone has also been put down on me and i am constantly being transferred or given numbers that do not work. my daughter middle name is spelt with her surname together with out a space. i would like this change to be amended please. my Booking reference: QSIXQ8- London-Miami
- Economy
Graham F
Verified | May 21, 2024Delhi-London
Economy
Poor Inflight service. Complaint made but now being ignored
BA Complaint: 01052578 Booking Number: JX6L93 Flight Number:BA0256 26th March 2024 Formal written Escalation 13th April 2024 I am trying to escalate an outstanding complaint that not been dealt with. To add to the frustration I have tried to escalate twice via email and been totally ignored. I have also written a formal complaint to BA Customer Services, Head Office in Uxbridge on 13th April and once again been totally ignored with no acknowledgment. As with most people, I do not take kindly to simply being ignored British Airways have no phone number to handle complaints To briefly summarise. β’ I was deeply disappointed with the standard of service on a flight from Dehli to Heathrow for a number of reasons β’ This was raised via BA on line portal. The initial response was courteous but did not resolve the matter to my satisfaction (an e-voucher was offered) β’ I replied stating this not satisfactory and why - suggested an alternate settlement β’ The alternate suggestion was declined with no attempt to answer the points and questions raised in my email β’ I again replied asking what the middle ground could be and what an appropriate compromise would look like β’ The reply was templated and did not address the question nor any points raised. β’ I have since replied twice asking for my emails to be actually read and asking how this can be escalated. β’ On both occasions I received no reply β’ I then escalated in writing and sent a letter to BA in Uxbridge via Registered Mail β so I know the letter has been received β’ Rather disappointingly I have had no reply or acknowledgment to this written communication either I have been offered an e-voucher which I do not want. BA will not offer and direct financial recompense. Hence an impasse but with no route for any discussion. I would be perfectly happy to receive an apology for the way this has been dealt with and perhaps a bottle of wine, a box of chocolates, or dammit, a four pack of lager and a packet of smokey bacon crisps β but I will not be simply ignored. I have engaged on a webchat with an operative (Wednesday 15th May) who felt the matter was still under investigation β she also agreed the manner with which this has been dealt with is far below the standards that BA customer services set. I have significant doubts that this is still being investigated due to the total Radio Silence. Instead my belief is that they seem to be content to sit behind a Corporate Brick Wall and ignore my questions and requests. I am perfectly willing to talk to anyone in a measured and courteous manner in order to reach a resolution. I am sure you would agree the lack of response is not what one would expect from a Blue Chip company. It is discourteous, disrespectful and completely unprofessional.- Delhi-London
- Economy
- Desired solution
Other
Divicka E
Verified | May 20, 2024London-Copenhagen
Economy
Hand luggage
My Weely bag was taken because of full flight. There was anounced to passengers that small bags and back packs should be put under Seat in front, but a lot of passengers put Them in overhead lockers, and even through cabin Crew Saw this, did not say anything to them. So i did not see the reason why a lot of passengers Got there cabin case taken because of the lack of control from the flight Crew- London-Copenhagen
- Economy
- Desired solution
Other
Linda A
Verified | May 18, 2024London-Corfu
Economy
This is a complaint regarding a BA holiday.
Locator:_ TLN3SE - Passengers:- Linda Armstrong (Blue 21676421) Carol Austin (Blue ................0156) O/B BA648 LHR-CFU I/B BA649 CFU-LHR Amour Holiday Resort Please find below the complaints regarding above booking. 1. This was not an adults only hotel as stated in your write-up. 2. There were no mid morning or afternoon sandwiches as advertised. 3 .Rooms not cleared of rubbish and used pots. 4. Drinks not always available from the machine. 5. Ice-cream from freezer not always stocked up. 6. No hot water on some days. 7. The food was much of the same each day and was always cold so we ended up eating out most nights which rather defeats the object of All Inclusive. 8. We were not advised before travel of a 7 euro per night room charge. Whilst I realised that the star rating of a hotel is applicable to the country it is in this hotel would not warrant a 4* rating in any country and we were disappointed and disillusioned by the whole experience.- London-Corfu
- Economy
- Desired solution
Apology / Voucher
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