British Airways complaints: comments, page 20
1,122 comments
Alexandr K
Verified | Aug 21, 2024
London-San Francisco
Economy
Successful claim
Technical problems
the flight was delayed for about 5 hours while we where inside the plan and was several etempts to take off but it was smth.with board computer and the flight took off only the next day
- London-San Francisco
- Economy
- Successful claim
Jasvir G
Verified | Aug 20, 2024Vancouver-Manchester
Economy
Wifi, washrooms, food tray, entertainment.
Subject: Official Complaint Regarding Flight SGFHC4 on August 9, 2024 Dear Sir/Madam, I am writing to express my deep disappointment with the experience I had on my recent flight with British Airways on August 9, 2024, departing from Vancouver, flight number SHFHC4. As a loyal and long-time British Airways customer and a World Traveller Plus member, I am extremely disheartened by the substandard service I received on this occasion. Upon arriving at the gate in Vancouver, all passengers were informed that the Wi-Fi and in-flight entertainment system were non-operational. While I appreciate that technical issues can occur, the solution offeredβadvising passengers to download entertainment onto their personal devicesβwas far from satisfactory, especially for a long-haul flight. Given the high cost of my ticket, over $4,000, I expect a more reliable service, particularly with respect to the in-flight entertainment system, which is a standard feature of your service. In addition to the entertainment issues, I was appalled by the condition of the washroom facilities on board. Both washrooms assigned to my section emitted foul odors, particularly the overwhelming smell of urine, which was extremely unpleasant and unsanitary. This forced me to limit my use of these facilities, making my journey uncomfortable. Moreover, when I pulled out my food tray for the first time, I found it to be stained with leftover food residues. This is completely unacceptable and raises serious concerns about the cleanliness and hygiene standards on your flights. I have never experienced such issues with British Airways before, which is why this incident has been particularly upsetting. As someone who flies to the UK twice a year, exclusively with British Airways, I have always held your airline in high regard. However, this recent experience has left me questioning the quality and value of the service I have come to rely on. Given the circumstances, I respectfully request compensation for the inconvenience and discomfort I endured during this flight. I also hope that measures will be taken to ensure that such issues do not recur in the future. Thank you for taking the time to address my concerns. I look forward to your prompt response and resolution of this matter. I will be flying back home 24th August 2024- Vancouver-Manchester
- Economy
Cecile A
Verified | Aug 20, 2024London-Montreal
Economy
Successful claim
Technical problems
Bagage did not arrive yet. We are the 20th. All three of us are still awaiting our baggage and have had to purchase essentials.- London-Montreal
- Economy
- Successful claim
Misha W
Verified | Aug 20, 2024London-Austin
Economy
No reason given
On arrival, our bags were delayed by over 5 days. This meant we had to buy various essentials, such as a car seat, stroller and crib for our baby, along with clothes for ourselves. The reimbursement for these costs has not been paid.- London-Austin
- Economy
Marie M
Verified | Aug 19, 2024Edinburgh-Fort Lauderdale
Economy
Problems at airport
We were put up in a Heathrow hotel and put on another flight the next day and lost a full day of our vacation- Edinburgh-Fort Lauderdale
- Economy
Ian J
Verified | Aug 19, 2024Manchester-Singapore
Economy
Delayed baggage at airport
There was a lack of staff at Manchester Airport which resulted in delays and the bags ultimately missing the connecting flight at Heathrow. I was unable to claim my bag back until I arrived back to Australia. I had no clothes or possessions for my stay in Singapore. The staff at Manchester airport were ineffective and there was no way to check-in bags using the computer. One member of staff even blamed a school party for the delay because there was a large group of students on board the flight. The travel experience was appalling, and I arrived back in Perth a broken man without my baggage.- Manchester-Singapore
- Economy
- Loss: β¬200
- Desired solution
Joseph N
Verified | Aug 18, 2024London-Nashville
Economy
They kept one of our suitcases and it didnβt travel with us
When traveling from London to Philadelphia, we lost 3 suitcases. We waited over 10 days for the bags and no one called or reached out. When we went to the BNA airport to check on them, they said they werenβt notified of any bags coming late from London. An agent from the London airport called us and told us that they have one of our suitcases 10 days after the incident. We are worried about our bag and we donβt know what condition itβs in. We also donβt know if anything is missing and we have very valuable stuff in the bag including medication that we arenβt able to take. The bag is still in London as well. We also had a bad interaction with one of the agents when talking to him about this. His name is Ishaan and his ID number is 242553. He made it very difficult for us and refused to be patient or cooperate. We are unhappy and dissatisfied with what happened and would greatly appreciate compensation for the trouble.- London-Nashville
- Economy
- Desired solution
Refund
Rawhi K
Verified | Aug 18, 2024Amman-Houston
Economy
Missing one large Samsonite black luggage add its receipt pi
At Amman Airport. Checked in 8 large and 2 small luggage. When I arrived at Houston Airport. I was missing one large luggage and its receipt. Booking # WBWOOJ Rawhi Khalifeh I have pictures of all my luggage at Amman Airport including the missing one.picture attached. I Checked with BA customer's service in Houston but could not help.
- Amman-Houston
- Economy
- Desired solution
Other
Juliette S
Verified | Aug 18, 2024London-Marseille
Economy
The plain I was supposed to be on was overbooked and I was put on standby. This caused me to not be allowed to board my flight and to be put onto the next one making me wait at the airport for 5 hours.
- London-Marseille
- Economy
Grzegorz K
Verified | Aug 18, 2024Miami-London
Economy
Problem with check in on line
I was not able to check in on line booking. It was at the same time no way to reserve seats even for more expensive premium economy ticket! I never had this problem with any other airlines! Never BA again! Error Weβre sorry, we cannot complete online check-in for your flight on this occasion.Please proceed to the airport with your required documentation (including any vaccination and Covid test certificates that are necessary) to check-in and collect your boarding pass.- Miami-London
- Economy
- Desired solution
Expenses reimbursement
Sendhil N
Verified | Aug 17, 2024London-Chicago
Economy
My bags have not reached for 72 hrs
The email tracker says the bag has been identified. My school has started in bloomington infiana and I have no clothes and accessories.- London-Chicago
- Economy
Marie P
Verified | Aug 17, 2024London-New York
Economy
Damaged Suitcase
After being forced at the Gate to check in my carry on Luggage. My suitcase arrived at JFK completely broken and damaged and unable to use!
- London-New York
- Economy
- Desired solution
Sheila A
Verified | Aug 16, 2024Nice-London
Economy
Lost luggage ref Lhrba35735 Mrs S Andrews
BA flight 343 from Nice to Heathrow Terminal 5. My luggage did not arrive it took 10 days to arrive. On the 10 th of July I sent you a letter of complaint which I paid over Β£7 recorded delivery which was signed for by your company on the 11t h July but disappointing to say I have not received a response from your company. Your s sincerely. Mrs. Sheila Andrews- Nice-London
- Economy
- Loss: β¬10
- Desired solution
Deborah C
Verified | Aug 16, 2024London-Nice
Economy
Cancelled flight
My can elles flight from Gatwick was replaced with a flight for the following day from Heathrow. Helplines not working on 15th august, so rebooked with easyjet as I have to get home. Helpline on 16 august cannot refund my money without cancelling my outward flight which is not acceptable, basically I can go jump in the lake for no fault of my own, Iβve paid BA for a flight which they have cancelled !
- London-Nice
- Economy
- Loss: β¬250
- Desired solution
Expenses reimbursement
Oliver V
Verified | Aug 16, 2024Manchester-New York
Economy
Unknown
The overall flight delay Was more than 13 hours as I had to fly out the following day because there were no more flights. I have contacted British Airways through their claim process but they simply just close the claim down without any answer. Orginal arrival time was 16/06/2024 at 21:55 Delay mean that I arrived 17/06/2024 at midday approximately. There seem to be some problems with the flight from Manchester to London, but no reasons given. The airline provided an overnight stay in LHR and a flight next day. I was attending a competition and the delay meant that I had no period of rest and had to fly straight in and compete Rather than have some time to rest and have a good night sleep. I lost The hotel booking I had made for the first night.- Manchester-New York
- Economy
Blaine G
Verified | Aug 15, 2024London-Faro
Economy
Weather conditions
We arrived at our final destination on 03/08/2024, following the cancellation of our original flight. The airline informed us of the cancellation of flight BA0594 after we had already arrived at the airport on 02/08/2024. We were placed on standby for flight BA0508, but were subsequently told that there was no available space on this flight. We lost two days of our holiday, which was a significant portion of our planned time away due to our original flight on 01/02/2024 being cancelled. We incurred financial losses due to the cost of our hotel room, which we were unable to use as scheduled.- London-Faro
- Economy
Charlotte W
Verified | Aug 15, 2024London-Istanbul
Economy
You changed my pre paid extra leg room seats .
I booked extra leg room seats in March 16a and 16b on booking ref LHQLVH. Not only were we not in extra leg room or in 16a and 16b but you allocated seats far apart. The crew on the return trip put a complaint in on my behalf. I also complained. I have a case no but it does not appear. I am still wait Ng for my refund.- London-Istanbul
- Economy
Jan G
Verified | Aug 15, 2024Vancouver-Manchester
Economy
Trying to cancel and told no. 12 days before flight
Iβm trying to cancel my flight on 25th August 2024 due to very bad Covid and asthmatic. I am told no itβs none refundable! Really! 12 days before? Janine Grey my phone is 1250 709 7643 airline confirmation - BA/300RS2 London Heathrow to Vancouver. I havenβt travel for 6 years and was exited. Trying to cancel but keep getting told no. I chose BA as it supposedly had an amazing reputation but now I am so disappointed in BA. I went through βCheap0flightsβ and they are saying itβs your policy and that I had 24hrs from the time of booking to cancel. How can anyone know if you become not well due to COVID I feel Iβm being forced to travel and contaminate the flight. I wonder how the news would take this? I have a picture of my positive test and extremely sick. This trip was to see my Family and a special birthday and grandchildren after 6 years! I live on Vancouver Island but my family is in England. I had to cancel my other flight Vancouver to Manchester on the 13th August just 24 hours before my flight and it as no problem at all and yet I give you 12 days notice and Iβm told no or they will look into a credit but thatβs a long shot!!!! I will never trust BA and so did not live up to the reputation you supposedly have.- Vancouver-Manchester
- Economy
- Desired solution
Refund
Aloncio G
Verified | Aug 14, 2024London-Frankfurt
Economy
Tricky System
I booked a Flight from London to Frankfurt. My wise card was charged but I didnβt receive the e-mail of confirmation and the system donβt recognise the booking reference and my last name. Iβm extremely disappointed because I had to buy another ticket since I need to be sure that I will manage to travel.
- London-Frankfurt
- Economy
- Desired solution
Refund
Balaji K
Verified | Aug 14, 2024Edinburgh-Bangalore
Economy
Urgent:Incorrect booking date due to system error
Dear BA Customer Service, I am writing to express my concern regarding an error in my recent flight booking. I booked a flight on 14th Aug, intending to depart on 27 June 2025. However, after reviewing my booking confirmation, I noticed that the departure date was incorrectly set for 4th July. This discrepancy occurred due to an error in your booking system, which seems to have automatically selected a date one week later than intended. As a result, I am now at risk of missing important commitments that were planned around the intended travel date. Here are the relevant details of my booking: - **Booking Reference Number**: P5WGLQ - **Flight Number(s)**: BA1435 - **Passenger Name(s)**: Balaji Krishnan - **Incorrect Departure Date**: 4th July - **Intended Departure Date**: 27th June Given the urgency of the matter, I kindly request that you correct the departure date to 27th June at no additional cost to me. I understand that changes typically incur fees; however, since this issue was caused by a system error, I believe it is reasonable to ask for this adjustment without incurring any penalties. I would appreciate your prompt attention to this matter. Please confirm the correction as soon as possible to avoid further complications. Kindly requesting you to refer my search results from my BA account for more details. I have taken screenshots too for reference. Kindly help me here to fix this issue please.. Thank you for your understanding and cooperation. Sincerely, Balaji Krishnan +447503174642
- Edinburgh-Bangalore
- Economy
- Desired solution
Other
Claudia M
Verified | Aug 14, 2024Madrid-Las Vegas
Economy
Successful claim
Don't remember
On July 20, We had a booked room at Las Vegas for the night that we lost. The flight was repeatedly delayed quite a few times saying that there was a leak in the passenger cabin and they couldnβt find the origin. After having changed the aircraft and the boarding gate and having said there was also a leak of unknown origin in that one, at about 11 pm it was eventually delayed for the next day. We decided to go on the line for customer service to get an hotel room and food. 3 hours later, when we were talked by the people at the counter, they said they had no more available rooms (the incident with Microsoft had been the day before) and they printed a couple of vouchers for food for us. As it was about 1 am and the flight was in the morning, we decided to spend the night at the airport. We asked for a blanket (the a/a was pretty chilly) and they said it was not part of the companyβs policy. As everything was closed we couldnβt get anything to cover with. At about 2.30 am, the flight was again delayed for 1 pm, and it wasnβt the last time to be delayed. We finally arrived at Las Vegas past 4 pm on July 21. One of our suitcases was missing and we didnβt know, but the office for our rental car was closed (at Bellagio). We went there and came back at the airport, but no one in the airport rental car office could help us, as it wasnβt the same office. We would lose the deal we had to rent the car. Finally, we then decided to spend the night at Las Vegas (we had a booked room at Grand Canyon that night, but we cold manage to change it) and try at the Bellagio rental office the next day. Pretty rough for vacation starting!!- Madrid-Las Vegas
- Economy
- Successful claim
Monika K
Verified | Aug 14, 2024Schonefeld-New York
Economy
No reason given
The flight was delayed for more than 3 hours. We arrived to the destination JFK Later as the initial flight BA 115 planned. There was no official information about the purpose of the flight delay.- Schonefeld-New York
- Economy
Lamis A
Verified | Aug 14, 2024Amman-London
Economy
my bag was missing and i figured out it was in a different flight they told me it will be delivered the next day but i havenβt received anything i called them then they said its not arrived yet itβs coming on Aug 13 at 5 i called again then said at 10 and iβm just sitting waiting and idk if i will get it by the 14th or not
- Amman-London
- Economy
Lamis A
Verified | Aug 13, 2024Amman-Toronto
Economy
YYZ
i had 3 bags i received 2 but the third one was missing then i figured out it was in a different flight they told me it will be delivered to my house on Aug 13 then they told me Aug 14 this is unprofessional i have alot of stuff there and im just sitting waiting for my stuff and im not sure if im going to get it tomorrow or not- Amman-Toronto
- Economy
- Desired solution
Leubner P
Verified | Aug 13, 2024Schonefeld-Guadalajara
Economy
Successful claim
I was arriving very late at the Gate for my flight from Phoenix to Guadalajara due to the delay from London. They were still checking in people with disabilities and telling me to wait when I told them I'm here (right when I arrived). In the end, they told me they have already rebooked me for the flight the next morning before I arrived to the gate. They tried to rebook me for the actual flight but it somehow didn't work, so I had to stay in Phoenix and take the flight the next morning. I arrived late for my appointment and in total 13hours later than expected. Sadly, my luggage did not arrive with me in Guadalajara, so I had to wait even one day more to be able to change my clothes etc. :-( my luggage arrived saturday night. I had to buy some new underwear.
- Schonefeld-Guadalajara
- Economy
- Successful claim
Daniel T
Verified | Aug 13, 2024Valencia-London
Economy
Technical problems
We were advised that due to a technical problem while pushing back that our flight was going to be delayed. Unfortunately due to air traffic control not being able to provide a flight plan we were delayed even further resulting in the major delay.- Valencia-London
- Economy
Sheri G
Verified | Aug 13, 2024London-Ibiza
Economy
Assisted travel service a complete farce at City & Ibiza.
My husband needs assistance which we booked in advance. At City we were left waiting until the plane boarded when I went to the departure gate to complain and find help. At check in we made sure your staff member knew of my husbands lack of mobility. We went as directed to the meeting point opposite Boots. No one checked or made any attempt to assist my husband. We called the contact number however no one answered then the mail box became full. Despite travelling club class we were both rushed onto the plane the last to board. Completely stressed elderly people. No assistance on arrival at Ibiza Airport either. We book assistance & Club class in order to take advantage of the extra care as we are elderly. The lack of service at both Airports proved to be outrageously bad with very little care for the passengers concerned. If a service is offered such as assisted passage then I suggest you make sure your passengers actually receive the service. We arrived at our destination distressed and worn out having faced huge difficulties with our travel arrangements.- London-Ibiza
- Economy
Manuel Basil D
Verified | Aug 13, 2024Lisbon-Johannesburg
Economy
Successful claim
Don't remember
Missed our connecting flight from London to Johannesburg due to the first flight frmo Lisbon to London being delayed. I opened a case on ba.com and they have not resolved this. When I go online to track the case status using my reference number, it says it cannot find it (they must've closed the case without resloving anything!) 3 months have passed and nothing!- Lisbon-Johannesburg
- Economy
- Successful claim
Khalid Z
Verified | Aug 13, 2024Mumbai-Seattle
Economy
Delayed baggage claim not being settled
Hi Team, ON 18 May, connecting flight had been taken from Mumbai to Nashville.There was a layover of 1.5 hours in London. Baggage could not be connected. So the airline said , they will reimburse me for the essentials purchased. Claim was raised on 23 May. There is no revert from the airline till date. Traveler name : Khalid Zamir Case Ref no. : 01540181 PNR : Flight: BA 134/BA 223 - Mumbai arrive Nashville via London - Vendor Locator: JRPZUQ for ZAMIR/KHALID MR- Mumbai-Seattle
- Economy
Rachel C
Verified | Aug 13, 2024Rhodos-London
Economy
Unknown
We landed at Gatwick at approx 12.30am on 13 Aug (flight delayed 1.5hrs) and are still waiting for baggage at 02.52hrs (not yet concluded). No one was around to answer any questions and BA customer services not answering the phones. No one at the terminal could help or answer any questions. There were over 200 people waiting and from 2 earlier flights from other locations too. Terrible failure from BA ground handling on management of this.- Rhodos-London
- Economy
Avneesh S
Verified | Aug 12, 2024Bangalore-New York
Economy
I was charges twice for my seats INR 35000
HI , I'M STRUGGLING FOR MY REFUND SINCE LAST 20 DAYS, I WAS DOUBLE CHARGED FOR MY SEAT BOOKING IN BUSINESS CLASS IT'S A TOTAL AMOUNT OF RS.35000 , I HAVE ALL THE TRANSACTION NUMEBRS/DETAILS EVERYTHING, THE CUSTOMER CARE REPRESENTATIVES ARE JUST MAKING FALSE PROMISES THAT REFUND HAS BEEN PROCESS AND WILL BE IN YOUR ACCOUNT IN NEXT 7 DAYS, IT HAS BEEN 20 DAYS NOW NOT A SINGLE PENNY HAS BEEN REFUNDED.. THIS IS MY E-MAIL ID & PHONE NUMBER PLZ MAIL ME OR CALL ME FOR ANY MORE DETAILS OR CLARIFICATIONS AND PLEASE ISSUE MY REFUND ASAP , pnr is 67F24I- Bangalore-New York
- Economy
Vinh Nhan H
Verified | Aug 12, 2024London-Hong Kong
Economy
Successful claim
Technical problems
I booked a flight via an agency's website from London Heathrow to Hong Kong, with a transit stop in Barcelona. I was scheduled to board the flight at 6:15 AM on July 20th, 2023. I arrived at Heathrow Airport at 3 AM, but the staff informed me that the airport would only start operations at 4:30 AM. After checking in at the desk and having my passport verified, the British Airways (BA) staff printed my boarding pass, and I joined the queue to drop off my luggage. However, due to long lines for all the flights and the lack of announcements or assistance from BA, by the time I reached the bag drop station, it refused to accept my luggage. I was panicked and sought help from the BA staff. Initially, they said they didn't know how to resolve the issue. I asked them how they could let me check in but not allow me to drop my luggage. They explained that due to a technical issue, some passengers were unable to board their flights, and BA was trying to arrange alternative flights for everyone. In the end, they arranged an alternative direct flight for me instead of the initial transit flight, but I had to wait 12 hours for the alternative flight. I asked BA for a Β£10 food voucher, and to be honest, that wasn't really enough. I arrived in Hong Kong at 3 PM instead of 7 AM as originally scheduled. Although I didnβt miss any major events, I had to cancel all my appointments with friends and family, which was quite inconvenient and made me quite unhappy.- London-Hong Kong
- Economy
- Successful claim
Mukaila A
Verified | Aug 12, 2024Manchester-Lagos
Economy
My cargo containing apple phone, laptop and 900 pounds were
Dear Sir, I contacted the agent in charge yesterday Sunday 11/08/2024 around 6:00am who confirmed the arrival of the goods: Apple phone, laptop, and 900pounds and billed me for so many things to the tune of #325000 before the goods are sent to me in Minna, Niger State. Uptill now I have not heard or received the goods.i will send their contacts now. The agent contact:+2349064012440
- Manchester-Lagos
- Economy
- Loss: β¬1200
- Desired solution
Leela Raviteja B
Verified | Aug 11, 2024London-Hyderabad
Economy
Flight delay at Heathrow airport
Subject : Flight delay Hi I am writing this email because of the delay and travel experience caused I traveled from London heathrow to Hyderabad India flight no BA 0277 on 30-7-2024 Firstly as soon as go into the airport luggage check in counter wasnβt working and it took almost 1 hour due to some issue and I was running out of time as I had to claim my VAT at customs. it was so frustrating and on British airways app it shows the flight is delayed by 1 and half hour but in the airport display it says the flight is on time . And I had to rush to the security and after I clear security it says flight is on time and made us rush to the gates . After getting in the flight it was delayed for 2 hours I was so panicked frustrated as I couldnβt even claim my VAT worst of 650Β£ because of the delay and miscommunication And the hospitality in yhe flight was very poor and rude I didnβt even get a response from them and they were least bothered to give us waster All the customers were very upset. I need an immediate response and action for the delayed caused the compensation the airways have to responsibly pay me for loss caused for me . I can provide all the necessary information and proofs required ..kindly help me. Thanks & Regards Leela Raviteja Bikkina- London-Hyderabad
- Economy
- Loss: β¬650
- Desired solution
Refund
Leela Raviteja B
Verified | Aug 11, 2024London-Hyderabad
Economy
Flight delay at Heathrow airport
Subject : Flight delay Hi I am writing this email because of the delay and travel experience caused I traveled from London heathrow to Hyderabad India flight no BA0277 on 30-7-2024 Firstly as soon as go into the airport luggage check in counter wasnβt working and it took almost 1 hour due to some issue and I was running out of time as I had to claim my VAT at customs. it was so frustrating and on British airways app it shows the flight is delayed by 1 and half hour but in the airport display it says the flight is on time . And I had to rush to the security and after I clear security it says flight is on time and made us rush to the gates . After getting in the flight it was delayed for 2 hours I was so panicked frustrated as I couldnβt even claim my VAT worst of 650Β£ because of the delay and miscommunication And the hospitality in yhe flight was very poor and rude I didnβt even get a response from them and they were least bothered to give us waster All the customers were very upset. I need an immediate response and action for the delayed caused the compensation the airways have to responsibly pay me for loss caused for me . I can provide all the necessary information and proofs required .. Thanks & Regards Leela Raviteja Bikkina- London-Hyderabad
- Economy
- Loss: β¬650
- Desired solution
Refund
Tessa B
Verified | Aug 11, 2024Bucharest-London
Economy
Don't remember
No response to letter sent. Flight took off 12 hours late with no explanation. Arrived home at 2am It was very tiring waiting so long and not being told anything- Bucharest-London
- Economy
Yuliia P
Verified | Aug 11, 2024Palma de Mallorca-London
Economy
Lost important luggage
Hello. The luggage was lost on a flight from Palma to London. It has already been reported lost on the website. But it has not been found yet and it contains an important medicine for a child. What should we do? LHRBA45470 - Lost baggage- Palma de Mallorca-London
- Economy
- Desired solution
Other
David M
Verified | Aug 11, 2024London-Johannesburg
Economy
Technical problems
British Airways show on their website that the planned arrival time at Jo'burg was 07.45. This is false. When I booked the tickets the planned arrival time was 07.05. I have the booking receipt to prove this.- London-Johannesburg
- Economy
Alicia L
Verified | Aug 11, 2024London-Port-of-spain
Economy
Refund on paid seats
On the 31 July I got a flight from Gatwick to Port of Spain Trinidad. I paid for seats for. myself and partner so we can sit together because I was feeling unwell. Hen we got to the check Iβm counter the lady said we canβt have our seats we would have to be refunded because we are being placed in different seats. I have made several complaints. I paid USD 163.00 for the 2 seats.
- London-Port-of-spain
- Economy
- Desired solution
Refund
Stephen H
Verified | Aug 11, 2024Thira-London
Economy
Chewing gum on my seat
I was sitting in row 15c and there was chewing gum on my seat my wife reported it to one of the flight attendants and he gave me some tissues to put on the seat but had to throw away my jeans when i got home also there was chewing gum in the pocket which i got all over my hands- Thira-London
- Economy
Simon G
Verified | Aug 11, 2024Edinburgh-London
Economy
No reason given
It was a return ticket from London to Edinburgh booked through Trip.com. The airline cancelled the return flight on the day it was due to leave and rebooked one for the following day. This was unacceptable and I had to get a train back to London (Β£49.90).- Edinburgh-London
- Economy
Kathrine L
Verified | Aug 11, 2024Copenhagen-Jacksonville
Economy
No reason given
I have yet to arrive as it was delayed enough for me to miss my connecting flight to the US. Causing me to miss out on a meeting.- Copenhagen-Jacksonville
- Economy
Anthony Joseph I
Verified | Aug 10, 2024Torino-London
Economy
Successful claim
No reason given
I've uploaded my initial correspondence with BA which outlines the nature of my request for compensation and the particular circumstances of this. BA have refunded half the Avios I used for the flight however, they have failed to even acknowledge this letter I sent one month ago. My expectations regarding compensation are laid out in the letter - let me know if you require further from me- Torino-London
- Economy
- Successful claim
Christine B
Verified | Aug 10, 2024Olbia-London
Economy
Weather conditions
BOOKING CODE OF FLIGHT - M6WKJZ BA0619 BA flight was delayed at midnight on 29 June 2024 and they said flight would take off at some stage on 30 June. No contact from Airline and several people missed flight due to this. We booked through another company and they let us know flight was at 1pm on 30th. We had to find our own hotel in the early hours of the morning. Most hotels were full due to more cancelled or delayed flights.- Olbia-London
- Economy
Lenka T
Verified | Aug 10, 2024Vienna-Tampa
Economy
We were supposed to leave on Wednesday, August 31st at 7:10
In Vienna, where we were supposed to check in, there was arrogant behavior from the employees of your company- Vienna-Tampa
- Economy
- Desired solution
Gaurav A
Verified | Aug 9, 2024London-Edinburgh
Economy
Successful claim
No reason given
My flight got cancelled on the 3rd of August and the airline told me that they will reschedule me for a flight on the 5th of August, but since I am a medical student, and my classes started on the 5th , I had to arrive there by the 5th in the morning, and the airline gave me an evening flight. So I had to take a 125 GBP ticket and a 40 GBP Uber to the train station so that I could catch a train from London to Edinburgh. I would like a refund for my flight and a refund for my train and Uber.- London-Edinburgh
- Economy
- Successful claim
Ben C
Verified | Aug 9, 2024Manchester-London
Economy
Lost luggage
Hi, We are travelling to Costa Rica for our honey moon. We just got married 4th August and flew 7th August. We arrived to Costa Rica and our bags were lost. I had no clothes for two days. Itβs our honeymoon. My bad arrived after two days and still my husbands is missing. I have never experience this before with other airlines. I am gutted. It made our holiday stressful. Wasting time going shopping. And now today when we thought both bags would have arrived we got one bag. We are trying to check with American Airlines too and they have no idea what is happening for the second bag. My partner experienced it with BA BEFORE BUT he didnβt complain as he wasnβt on his honeymoon. We are extremely upset. We have no nice clothes for our meals we booked. The clothes we have found are not nice in the shops here. What will you do to compensate. I have felt awful no make up no clothes. Flight was delayed too. We waited for absolute bad service in Manchester and then again in London and then to top it off we lost our bags. We have wasted two days of our trip and even now we are still missing the other bag!!
- Manchester-London
- Economy
- Loss: β¬100
- Desired solution
Refund
Miguel Q
Verified | Aug 9, 2024London-Manchester
Economy
We arrived at our destination 6 hours late. They said it was computer error. Lost a whole day of travel due to the airplane delay. So basically our trip lost a day and had to change all my other reservations to accommodate the delay.
- London-Manchester
- Economy
Abiel John K
Verified | Aug 8, 2024Dublin-Kochi
Economy
Successful claim
Influence by other flights
The delayed flights were very inconvenient for me and Abiel. I missed the planned program. We were very stressed out. Also, there are damages in two luggage bags- Dublin-Kochi
- Economy
- Successful claim
Catherine S
Verified | Aug 8, 2024Manchester-Wellington
Economy
Power switched off, luggage delayed, case destroyed
The flight from London to Singapore was delayed as they had to change wheels, then 2 hours into the flight there was a smell of electrical burning so the decision was made to turn off all power in the cabin - better than an emergency landing in Singapore but meant no inflight entertainment, reclining seat or food. When I arrived in NZ, my luggage was delayed by two days. On the return journey my case arrived back but missing handles and with a split. I filled in the complaints form but didn't receive an acknowledgement so Have spent hours on the phone to their customer service department but nobody is able to assist as customer resolutions can't be contacted by email or phone.
- Manchester-Wellington
- Economy
- Loss: β¬750
- Desired solution
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