Condor complaints: comments, page 2
103 comments
Anonymous member
Verified | Nov 18, 2025Toronto-Zurich
Economy
Neroosen Sivapathasuntharam
The plane cancelled during our flight from toronto to zurich. On 17AUG2025, my connecting flgiht from frankfurt to zurich was cancelled wihtout any notice. I watied 12 hours before the next flight to get rebooked. They offered compensation and never compensated till this date. The staff are rude and racist over the phone. This is the wrost airline in the history of the world.
Overall
cancelled flights, poor cusotmer service, staff are discrimination and racisti 
nothing the airline should be closed and banned from operation
- Toronto-Zurich
- Economy
Peggy L
Verified | Nov 4, 2025
Athens-Frankfurt
Economy
They told me that I cancel flight and they are refunded my money. How they was going to refund me, is the question. I have no knowledge about it. And was not told that until I got to airport to check in. I have to book new flight. They would not rebook my flight. Which it doesnβt make sense. I had to rebook my flight to Frankfurt and to Seattle. Sky express didnt provided me anything. Sky express didnt provide any care. I lose money book new flight.
- Athens-Frankfurt
- Economy
Andrea S
Verified | Oct 23, 2025Palma de Mallorca-Stuttgart
Economy
Weather conditions
The original flight was supposed to leave Palma at 14:45. We paid extra to leave at this time instead of early in the morning or late in the evening because we have a 3 year old. The flight was canceled without any notice. We were at the airport and the flight was just erased from the board. We had to go to the info desk in order to receive any information. Condor did not contact us to let us know that the flight was canceled and we were in the airport. Then they decided to put us on a flight leaving at 20:45 to Frankfurt and then a bus to Stuttgart which would have gotten us into Stuttgart around 3:00 the following day. We went to Swissport because no one was at the Condor desk outside of security. It was completely closed. We were then put on another flight that was supposed to leave at 18:15 to Frankfurt and then a connecting flight to Stuttgart. The flight left 2 1/2 hours late. We had no food, no more diapers, nothing. We arrived in Frankfurt at 22:45. No one was at Condor to help us. The connecting flight to Stuttgart had already left. They stranded us in the airport with our 3 year old. We went down to baggage claim to pick up our luggage. We then waited over an hour for our car seat. It didn't arrive. We asked if there were any more flights coming in and the man working said no. There was no where for us to claim any of this because no one was working. It was 24:00. With no other options, we went to the car rental area. Sixt was the only car rental place open at that time. We rented the cheapest car and drove to Stuttgart. We were all tired and hungry, arriving around 3;30 on October 12th. We then had to return the car the next day to the Stuttgart airport and take public transportation back because our car seat was still missing. It took them 4 full days to return our car seat. This was the worst travel experience we've had--to be left with a 3 year old..no food, no more diapers, no where to sleep, exhausted...unbelievable.- Palma de Mallorca-Stuttgart
- Economy
Laura P
Verified | Oct 16, 2025Toronto-Bucharest
Economy
The Items missing from my luggage, gifts for my family and friends 1x Hot couture Givenchy 50ml -93$ purchased from Rexall Pharmacy each 6 x Elisabeth Arden 100ml Sunflowers 22.58$(19.99$+13% tax) each winners store and rexall pharmacy =>135.58$ 1 x Elisabeth Arden 100 ml Green tea 22.58$ (19.99+13%tax) each winners store =>22.58 2 x Elisabeth Arden 100ml Green tea lychee Lime 100ml 22.58$( 19.99+13% each tax ) winners store =>45.16$ 2 x Elisabeth Arden 100ml Green tea lotus ( 19.99 +13% each tax) winners store =>45.16$ 1 x Davidoff cool water 50 ml 20$ (19.99+13% tax each )Rexall drugstore =>22.58$ 3 bags caramel flavoured coffee nestle shop 7.99$ + 13%each =>9,028 each =>27.028$ Mens Casio watch 29.99$ +13% tax => 33.87$ Walmart Mens watch Rexall pharmacy 25.99$ +13% tax =>29.36$ Keychains Canada 10x 3.37$ dollar store =>33.7$ 1x Beret cream colour parkhurst 19.99$ + tax 13% => 22.58$ the bay store 1 x Beret black colour parkhurst 19.99$ + tax 13=> 22.58$ winners store Diecast model car: 1972 Volkswagen Bus T2 - Welly 1/24 5 48.37$ Total 581.6 CAD$ Luggage Claim Details β’ Have you already received all your luggage? If so, when? Yes, I received my missing suitcase on Saturday, October 11th, after persistent follow-up. I called the airline on Friday, October 10th, and shortly after the call was answered, I noticed an update online. Within 1β2 hours, the bag was marked as received at Otopeni Airport, although there had been no prior tracking updates in the system. Unfortunately, many valuable items were missing from the suitcase upon arrival. These included:β’ 14 out of 15 perfumes (only one remained) β’ 9 out of 10 keychains β’ 2 watches β’ 3 bags of NestlΓ© coffee purchased from our workplace store β’ 2 new fabric berets β’ 1 collector model car, which had been carefully packed in a small cardboard box by my brother-in-law for his brother. The box also contained two phone cases (which remained) and bubble wrap (still present), but the car itself was missing. β’ How many bags were missing? One checked suitcase was missing. β’ Did the airline provide any cash allowance for incidentals? If so, how much? No, the airline did not provide any cash allowance. β’ When and where was the last time you saw your luggage? The suitcase was last seen at Toronto Pearson Airport, where I checked it in at the counter. It was underweight and accepted without issue. I did not see it again upon arrival in Bucharest. Iβm unsure why it wasnβt weighed again upon arrival to verify if items had been removed. β’ Was your carry-on bag checked in at the gate? No, my carry-on remained with me throughout the flight. β’ How much did you pay for your suitcase and checked luggage fees? There was no charge for the checked luggage. The suitcase itself was purchased in March 2024 from Winners for approximately CAD $150, excluding the value of its contents. β’ Did you declare the value of your luggage with the airline? No, I did not declare the value at check-in. β’ Did you pay for excess or overweight luggage? No, the suitcase was within the standard weight allowance. β’ Did you file a PIR (Property Irregularity Report)? Yes, I filed PIR OTPLH39636 at 19:20 on October 8th, in person at the arrival airport. I had checked all baggage belts multiple times, asked airport staff for assistance, and waited in line to file the report with Globe Ground. I also followed up online via the airlineβs lost baggage portal. β’ What information did the airline or airport provide? Was the bag delayed or lost? Any delivery estimate? The airline classified the bag as delayed, but no estimated delivery date was provided. I was asked to list the contents for customs duty purposes and signed a release form authorizing them to open the suitcase for inspection.
- Toronto-Bucharest
- Economy
Jacqueline N
Verified | Oct 15, 2025Palma de Mallorca-Stuttgart
Economy
Weather conditions
Our original flight was much more expensive than earlier or later flights because it was at 14:45pm. Condor canceled the flight without any advance notice, nor did they even send information at the time that the flight was canceled. They then put us on a flight that was to leave at 20:45 to Frankfurt and then a bus to Stuttgart. We were traveling with our 3 year old, so this was not an option. We didn't have enough food or diapers (she had been sick with a stomach virus and we had taken her to the hospital in Porto Cristo, so she needed many diapers). We were then put on DE1503 which was then delayed for over 2 hours. We arrived in Frankfurt at 23:00 and NO ONE was at the Condor information desk. The flight from Frankfurt to Stuttgart had left without us. NO ONE was there to help us get a hotel, food, diapers...NOTHING. We waited for our bags for over an hour. Our child car seat did NOT arrive. We asked them to check and they said it would not arrive. Our child was exhausted and hungry and Condor left us in the airport with NOTHING and NO HELP. We decided to see if we could rent a car. We rented a car from the ONLY car rental place open after midnight. Thankfully, they had a car seat. We drove straight to Stuttgart and didn't arrive until 3am, October 12th. This was literally the worst service I've ever experienced. Without food or diapers or a place for our child to sleep is absolutely insane. Condor says they have a 24 hour hotline, but the hotline is not a real person--it only directs you to the website where there was no one to help us either. We are STILL waiting for our car seat--it's Wednesday, October 15th! We registered the lost item immediately and they have "found" it but there is no way to call and ask why they haven't delivered it. We have tried to fill out a similar form on Condor's website, but they keep rejecting the final step. This is such a waste of time, so I am writing here. Thank you for your help.- Palma de Mallorca-Stuttgart
- Economy
Russell Mina D
Verified | Sep 18, 2025Calgary-Frankfurt
Economy
No reason given
The flight number is DE2441 from Calgary (YYC) to Frankfurt (FRA) was supposed to depart on 15-Sep-2025 at 16:20. I was already at the gate (D72) when they first announced a 2-hour delay (departure time was changed to 18:20, then another delay making the departure time 19:30). Then finally the ground crew said that the flight is postponed to the next day at 16:20. Please see attached email notifications from the airline (Condor).- Calgary-Frankfurt
- Economy
Christopher G
Verified | Sep 17, 2025Frankfurt-Bethel
Economy
I was travelling on an 9day rafting trip the following day from Bethel and all my wet weather, camping and survival gear was in my luggage. Sleeping bags, beds, knives, jackets, waders, shoes, fishing equipment. I needed to buy all of this equipment to be able to participate in the trip / survive. After realizing my baggage was lost, I luckily made it to BassPro shop and made the shop in 30 minutes and made it back to the connecting flight or else the whole trip would have been jeopardized.
- Frankfurt-Bethel
- Economy
Deborah W
Verified | Sep 10, 2025Frankfurt-Las Vegas
Economy
No reason given
Condor left me STRANDED in Los Angeles after aborting landing in Las Vegas, which was the final destination of Flight 2062 from Frankfurt. The weather prevented landing in Las Vegas and then the pilot said, in Los Angeles, we could not try to get back to Las Vegas because it would have been illegal for the crew to fly due to too many hours. Condor will not reimburse me for getting to Las Vegas, which is where Condor was supposed to deliver me. It was midnight and I had to find a place to sleep, eat and find a way to get to Las Vegas. The trip was a Catholic pilgrimage to Poland, and flights were booked through our priest, who has no other information to give me, so I have no other information to give you. I pray that the paperwork that I have provided will prove that I was issued a Boarding Pass for Condor Flight 2062. Condor acts like I don't exist because I did not make my own reservation, but I do exist, I was on Flight 2062. I was stranded in Los Angeles instead of landing in Las Vegas, I just want to be reimbursed for getting home. PLEASE NOTE THAT CONDOR DID NOT REFUND MY TICKET, Your software does not allow me to edit that section, so please know that CONDOR DID NOT REFUND MY TICKET. I am not asking for much. I am not asking for anything other that what I spent. Thanks so much! Deb- Frankfurt-Las Vegas
- Economy
Deborah W
Verified | Sep 8, 2025Frankfurt-Las Vegas
Economy
No reason given
I paid for a flight from Frankfurt to LAS VEGAS on Condor Airlines. I was taken to LOS ANGELES and STRANDED there to fend for myself at midnight to find a place to sleep, food to eat, and a means of transportation to my home in LAS VEGAS. I have attached the receipts for my out of pocket expenses for being STRANDED by Condor Airlines and request reimbursement.- Frankfurt-Las Vegas
- Economy
Anonymous member
Verified | Sep 4, 2025Frankfurt-Vancouver
Economy
worst scam ever, should be banned in North America
I had a small dog with me (3.5kg Yorkie) that was booked on the flight 2 months before the departure. The cost for a dog in Zone 5 (Canada-Europe) is 100eur. I was denied boarding until I paid 160 eur, I complained but they said pay first, complain later. Its been 3 weeks since I've been trying to resolve the overcharge. Their customer service keeps saying that my dog was overcharged because he was over 8kg, even though dogs over 8kg cannot even enter the cabin!!! Insane! Avoid at all cost!!!Overall
- overcharged for something I didn't have, boarding denied until I paid 160eur
- no positives in this case
- Frankfurt-Vancouver
- Economy
- Loss: β¬120
- Desired solution
Refund
Karina R
Verified | Aug 19, 2025Seattle-Madrid
Economy
Strike
We been waiting for number confirmation and Air Canada accept de change with my third booking agency for my next flight tomorrow!!!- Seattle-Madrid
- Economy
Daan R
Verified | Jul 14, 2025Duesseldorf-Rhodos
Economy
Technical problems
I want to refute and address the position of condor for reason a Bird strike. We were initially supposed to fly to Rhodes (DE1622) on a larger plane. Condor changed this to a smaller plane. We had originally reserved seats that were no longer available on this smaller plane. We paid β¬12.99 for eight passengers, both on the outbound and return flights, and we weren't seated as we'd intended. We know that larger planes have different engines, so a bird strike isn't a problem. If we had taken the original plane, we wouldn't have had this problem. Therefore, we are still requesting compensation for the delay. This could have been avoided if they hadn't changed the plane to a smaller model. We hope for a positive response.- Duesseldorf-Rhodos
- Economy
Wim V
Verified | Jul 14, 2025Duesseldorf-Rhodos
Economy
Influence by other flights
best, We were delayed for three hours due to a bird in the engine while taking off. Condor refused to pay us because it involved a bird in the engine. But... We were supposed to have a different plane. See booking: seats: 30F, 30E, 31F, 31E... They then rebooked us on another plane where we couldn't get our chosen seats (we were now on 27C-D-E-F). If we had been on the original plane, there wouldn't have been any birds in the engine! They have different kind of engines. And therefore we didn't suffer a 3-hour delay. I can provide you with the necessary documents for proof of another aircraft, I also took a photo of proof of the flight delay. greetings wim- Duesseldorf-Rhodos
- Economy
Rosita H
Verified | Jul 13, 2025Duesseldorf-Rhodos
Economy
Technical problems
I want to refute and address the position of condor for reason a Bird strike. We were initially supposed to fly to Rhodes (DE1622) on a larger plane. Condor changed this to a smaller plane. We had originally reserved seats that were no longer available on this smaller plane. We paid β¬12.99 for eight passengers, both on the outbound and return flights, and we weren't seated as we'd intended. We know that larger planes have different engines, so a bird strike isn't a problem. If we had taken the original plane, we wouldn't have had this problem. Therefore, we are still requesting compensation for the delay. This could have been avoided if they hadn't changed the plane to a smaller model. We hope for a positive response.- Duesseldorf-Rhodos
- Economy
Bart R
Verified | Jul 13, 2025Duesseldorf-Rhodos
Economy
Technical problems
I want to refute and address the position of condor for reason a Bird strike. We were initially supposed to fly to Rhodes (DE1622) on a larger plane. Condor changed this to a smaller plane. We had originally reserved seats that were no longer available on this smaller plane. We paid β¬12.99 for eight passengers, both on the outbound and return flights, and we weren't seated as we'd intended. We know that larger planes have different engines, so a bird strike isn't a problem. If we had taken the original plane, we wouldn't have had this problem. Therefore, we are still requesting compensation for the delay. This could have been avoided if they hadn't changed the plane to a smaller model. We hope for a positive response.- Duesseldorf-Rhodos
- Economy
Gabriele L
Verified | Jul 12, 2025Frankfurt-Rome
Economy
No reason given
It happened out of nowhere in Frankfurt, and we were not given any info until 1 hour after the initial departing time. I arrived in Rome at 19:52, and I have lost my train, so I had to buy a new ticket, and I have bought food and beverages too. I have lost an event in Napoli due to this because I arrived there at midnight.- Frankfurt-Rome
- Economy
Christina D
Verified | Jul 4, 2025Economy
Checked-in luggage not transferred to my final destination
My checked-in luggage has not been transferred to my final destination. My ticket has been purchased as a single booking from the Condor website and not as separate legs. I requested urgent delivery of my suitcase, which contains medical supplies for my grandmother, who has metastatic cancer. No reply as of yet.
- Economy
- Desired solution
Other
Nalini J
Verified | Jun 17, 2025Toronto-Zurich
Economy
Technical problems
I need to go to Swiss to attend my brotherβs birthday , due to the technical issues flight got fire, then immediately pilot dropped the flight on the ground by this incident I missed my brotherβs 50th birthday celebration that day weather was very bad Iwe were struggled with two luggage we had a very hard time they arranged hotel for everyone that hotel was too far next day we called my family members we reached home.after the incident I really scared to travel by air, all the passengers very much disappointed because airline didnβt respond very well- Toronto-Zurich
- Economy
Ofelya M
Verified | Jun 9, 2025Toronto-Yerevan
Economy
Successful claim
Technical problems
Just 1 hour before the flight I received a text message about the cancellation. We were exhausted and my daughter wa too weak. It was a terrible experience with Condor- Toronto-Yerevan
- Economy
- Successful claim
Shahab V
Verified | Jun 1, 2025Winnipeg-Frankfurt
Economy
Technical problems
We were having our family gathering after 9 years but they cancelled the flight and did not give us further notice until 4 am next day. Their customer service was a headache to deal with. They do not have any authority to help.- Winnipeg-Frankfurt
- Economy
Katrin B
Verified | Mar 25, 2025Toronto-Frankfurt
Economy
Strike
Flight was delayed by one day due to a strike at the Frankfurt airport. Condor informed us just on the day of the flight. We asked for a refund which Was granted and did not fly to Frankfurt.- Toronto-Frankfurt
- Economy
Mohammad Shoaib Ur R
Verified | Feb 13, 2025Seattle-Doha
Economy
The condor agent at Seattle airport today 11308522 denied my entry saying that Germany is not approving my visit. I asked further she said they are not giving any further information and refused to explain anything. I here stuck at the airport for 7 hours and after calling condor some lady is being complete inconsiderate refused to help and ended call. No regards whatsoever and complete unprofessional attitude. I need my refund or need an explanation why you denied my entry when I have the required visa and proof. The skinny young indian agent on desk was also extremely unknowledgeable and after everything i provided she was like "let me ask my supervisor" She not only wasted my time but did not look at the docs properly and I was the one providing her everything even though it not my job to open website on my phone to show her information that she should have easy access to. I travel every year and she was not able to find stamps on my passport. If her eyesight is weak it's not my job to find stamps and give her where she should be the one doing it. She purposely wasted my time saying that her supervisor is checking and after wasting 5 hours the supervisor showed up saying they need a return ticket within 30 days. I kept telling her this is wrong info as I travel every year but she refused to listen to me and denied my entry. The US number agents are extremely rude and on Feb 3rd around 6 pm pacific time zone when I called 866-960-7915 the lady was extremely rude and had no regard or manners whatsoever. She threatened to end the call and refused to escalate or help me even though I mentioned to her that I am stuck here at Seattle airport. Very poor customer service and very bad manners. I wish I could give her zero rating and complain to her manager to question who hired her. She refused to listen to me and kept talking without even listening to my issue. I asked to discover qatar and they gave me the correct info which I knew beforehand but here is the screenshot from them. This clearly is the case of severe negligence and providing wrong info and having untrained staff. No agent in the past has asked me as they all know that a visa on arrival is open for Qatar but she refused to listen to me and kept insisting that Confor Germany is saying this. I have no faith in her that she even contacted german authorities and even if she did this is clearly wrong info. To make the matter worse when I called to cancel my return flight the agent on Feb 4th put me on hold when I called right after he confirmed my name and then pretended that he could not hear me and dropped the line on purpose. I need this matter to be taken care of and need full refund because this is extremely bad work ethics, severe negligence and providing me wrong info. Whoever is the authority who gave her that info should see all the requirements of why they gave her wrong info. Looking forward to hearing from you and I hope you will resolve this matter.
- Seattle-Doha
- Economy
Corey M
Verified | Dec 11, 2024Frankfurt-Palma de Mallorca
Economy
No reason given
Our flight from Frankfurt to Mallorca was supposed to be at 10:40am sept 15- instead we got bumped to the 3:55pm flight.- Frankfurt-Palma de Mallorca
- Economy
Aurelian N
Verified | Dec 4, 2024Toronto-Bucharest
Economy
No reason given
Flight from Frankfurt to Bucharest had been cancelled. Condor didn't help us to find an alternative flight to Bucharest sent us to TAROM. We have to call TAROM -Bucharest to find an flight in the same day if possible. It was given us a flight to Bucharest with a stop in Paris and we have arrived 12 hours delayed on the next day in Bucharest.- Toronto-Bucharest
- Economy
Marzieh K
Verified | Nov 26, 2024Toronto-Tehran
Economy
Technical problems
I am writing to formally address the issues I faced during my recent travel plans and to request reimbursement for the expenses incurred due to the disruptions caused by the cancellations. Flight Details: Original Itinerary: 21 October: Toronto to Frankfurt (Condor Airline) 22 October: Frankfurt to Dubai (Emirates Airline) connection 23 October: Dubai to Tehran (Emirates Airline) connection Issue: Upon arriving at the airport and gate on 21 October, I was informed that the flight from Toronto to Frankfurt was canceled due to technical issues. Over the phone and at the airport, Condor representatives assured us that costs for taxis, accommodations, and rebooked flights would be supported. They also mentioned further details would be provided via email. Consequently, I missed my connecting flights from Frankfurt to Dubai and Dubai to Tehran. Rescheduling Details: The flight was rescheduled to 23 October at 15:50 (Toronto to Frankfurt), but it was canceled again. A new flight was arranged for 24 October with Lufthansa. Additional Expenses Incurred: Rebooking my flights from Frankfurt to Dubai and Dubai to Tehran with Emirates. Transportation expenses for transfers between the airport and my home in Toronto (both ways). I kindly request reimbursement for the following: Rebooking costs for Emirates flights. Taxi/transfer expenses between my home and the airport. Any other expenses eligible for reimbursement as per your policy. I have attached all relevant receipts and documentation for your reference. Please review my case and inform me about the next steps for reimbursement processing. Thank you for your assistance in resolving this matter. I look forward to hearing from you soon.- Toronto-Tehran
- Economy
Peter D
Verified | Oct 26, 2024Seattle-Frankfurt
Economy
Main economy breakfast item below minimal expectation
I fly since years Condor and might recommend it except for the economy breakfast on flights from Seattle to Frankfurt. This is since months so bad that 20 to 50% of passengers don't eat it. When asking the steward(ess) they say they can't do anything about it. The breakfast item is a half sweet piece of baked doygh with very cheap cheese slices and a bit of possibly cream cheese being served cold. The combination of sweet dough and cheese is unique and not in a good way. @Condor: Do You eat that for breakfast Yourself? If not and bevore loosing 20 to 50% of customers over a breakfast item, please serve something normal, thank You! Below is a picture of the breakfast, that's what You can expect from Seattle to Frankfurt. @Condor: I would like to invite You to the company that I work for to show You which breakfast items we give to our customers and we are constantly growing! Please serve sometging eatible and You will get a four- or five star review. I do not understand why You set Your customers in the last moment up with a bad breakfast? Does the captain eat that item?
- Seattle-Frankfurt
- Economy
- Desired solution
Other
Kira K
Verified | Oct 4, 2024Frankfurt-Miami
Economy
Successful claim
Technical problems
We were already late boarding the plane. After sitting in the plan for a longer time the pilot tried to start the engine. One caught fire. He shut it off and trued again. After the fire startet again he told us we all have to leave the plain with busses and said it will take 25min to get the other plain. After a long time in another part of the airport (two hours) we were able to board the new plan. We took off with a 4h delay and arrived at MIA at around 11:30pm- Frankfurt-Miami
- Economy
- Successful claim
Marc W
Verified | Sep 30, 2024Cancun-Frankfurt
Economy
Successful claim
Weather conditions
We left Cancun two days later at a flight scheduled at 4:30 am, therefore could not even attend the business lounge as it was not open. In Frankfurt we received a hotel voucher as we missed our connecting flight and had to stay overnight. We arrived on Saturday rather than Thursday.- Cancun-Frankfurt
- Economy
- Successful claim
Bodo G
Verified | Sep 29, 2024Corfu-Stuttgart
Economy
No reason given
I am writing to formally express my deep dissatisfaction with the handling of Condor flight DE 1135 from Corfu, Greece, to Stuttgart, Germany, on 28 September 2024. My partner, Mr. Dieter, and I, Mr. Bodo, were checked in for our business class flight, and after passing through security, we waited at the gate. Initially, the flight was delayed, but shortly after, we received a notification on our mobile devices informing us that the flight had been cancelled. What followed was a distressing experience for both of us and other passengers. We were left stranded at the airport with no Condor representative present to assist us. When we sought help, we were rudely told to collect our luggage and leave the premises. As German citizens traveling abroad, it was highly unsettling to be abandoned without any support or guidance. We were expected to arrange for transportation and accommodation ourselves, with no compensation offered. Upon attempting to seek compensation under EU Regulation 261/2004, I was further frustrated by being asked to wait three days to file my complaint. This delay is incomprehensible given the circumstances and the urgent need for assistance at the time. My call to your contact center left me feeling helpless, as no solution or support was provided. The unprofessional behavior exhibited by Condor during this incident is utterly unacceptable, particularly for business class passengers. As a result, I can assure you that Condor has lost a loyal customer. However, I expect full compensation for the forced layover, including the costs of the hotel, taxi fare, meals, and the significant mental distress caused to both my partner and myself.- Corfu-Stuttgart
- Economy
Olaf L
Verified | Sep 18, 2024Seattle-Frankfurt
Economy
Just a poor flight experience from the get-go
Review Premium & Business Condor DE2029 SEA - FRA Sunday 15 September 2024 This was an unusually poor flight experience on Condor. Your records will show, that many things did not go right. Just a few points here to show that the entire crew did not go the extra step under the circumstances. Some members looked very tired after 2 hours and did not work as a team (here beverages, there food already). they looked like they had a long party night, (or just a rough schedule before). However, their demeanor looked like they did not want to be here (at least in Premium) and partially in Business according to my wife as well. Just one round with beverages (water), skipped the sleepy passengers and never returned. No snacks offered, although this would have been badly needed since... the entertainment system did not work from the beginning, when we entered the plane. The safety procedure showed by crew was not synced at all. I know that passengers don't usually pay attention, but this is one of the most important displays for the entire flight. The crew knew that something was not up to standard on this flight, so knew the captain. No word was mentioned to the passengers. Until some passengers were tired of it and asked some crew members (who were annoyed by the constant single questions) to have the captain make an announcement for all on the plane. We hardly ever saw the flight attendants ever again during the flight. Worst crew. No will, effort to make this already late and miserable flight any better. Boarding was a catastrophe. Passengers in need (disabled) or with kids were offered to board first, only to wait 20 minutes in the tube with no seating, updates and crying babies and toddlers. Disabled passengers were in misery before could could enter the plane. UNACCEPTABLE!!! In Business Class same picture, but even worse (my wife booked Business since she is disabled, myself in Premium) ... the expensive seats in Business did not work!!! What a waste of money for the the tickets. Again, unacceptable. During the flight, the crew closed the rear galley curtains to cut off passengers from "their' area - not the very rear (which is normal to have their privacy), but the curtains before the bathrooms and no one was allowed to wait there. That caused a big commotion and head shaking among passengers wanting to use the bathrooms there. It's been chaotic the the aisles, because people had to wait there (in the tight aisles) and get in and out to the bathroom. What a disastrous behavior of the crew. No feeling what's necessary in the situation of an already very poor flight experience. Everybody of the crew should ask themselves if they are in the right area of their profession. What a mess!!! Older people next to me were freezing, since it's been very cold and the air con was very noticeable blowing onto us. Upon request to turn down the ccold air, nothing happened and they saw themselves in need of using thick scarves to protect them from getting sick on the plane. Everybody around me was saying the same. Poor decision making to not have checked the electrical systems and servers. If checked, knowingly pressed on and left the passengers in the dark about the situation on a 10 hour flight. Because of this flight alone, Condor will have lost very many paying future customers. These technical issues happen, but the way it was dealt with is unacceptable and throws Condor's newly built up better reputation back for many, many vears. We are seriously thinking to request compensation for not offered services on board, which we paid for. We flew Condor quite frequently over the last few years and were positively surprised about their improvements - which includes service and equipment. We sincerely hope that Condor will respond to this complaint. And we will take into consideration to make every effort to make known what airline Condor indeed is and what service its customers can expect. Sincerely, Karin Anderke & Olaf Lenkeit
- Seattle-Frankfurt
- Economy
Erik A
Verified | Sep 14, 2024Phoenix-Sofia
Economy
Successful claim
No reason given
M flight from PHX to FRA DE 2027 was delayed by over 90 minutes which caused me to miss my flight FB 438 from FRA to SOF. Additionally, this delay caused great distress to my 1 year old daughter who could not stop crying due to being overtired and long wait at PHX airport. When I landed in FRA airport, I did not have sufficient time to make my connecting flight to SOF. I went to Condor's service desk in FRA Terminal 1 after I missed my connecting flight due to Condor's delay. Condor Airlines refused to rebook me and my 1 year old baby on the next direct flight to SOF. Instead they rebooked me on a flight to SOF via BEG airport - flights JU 353 and JU 116. Due to this change of flights, I arrived at SOF airport at 3:20am on Sept 14, instead of the originally booked arrival time of 9pm on Sept. 13. I was delayed by over 6 hours, and my 1 year old baby was exchausted and crying inconsolably. Condor Airlines assured me the bag would be transferred. When I landed in SOF airport with JU 116, my checked bag never arrived. Condor Airlines does not allow me to book a claim with them, as they were not the last flight that handled my luggage. However, I missed my connecting flight as a result of Condor's unexplained delay from PHX to FRA in flight DE2027. As a result of my lost bag, i had to purchase basic clothing for my 1 year old baby and myself for a few days, and will potentially have to purchase more clothing if the lost bag does not arrive by Sept. 18.- Phoenix-Sofia
- Economy
- Successful claim
Nils W
Verified | Sep 13, 2024Frankfurt-New York
Economy
Cleanliness
The plane was so dirty it was unspeakable. I have never flown in such filth. When I pressed a drink of Fanta the Steward poured it and gave it to me and when I took a drink I almost vomited because there was a large hairball in the drink. I was so applauded. How does like this happen? Unfortunately I was too sick to bring it to someoneβs attention. The entire flight was ruined for me and also my girlfriend. I would like some compensation for this disaster. I will unfortunately flying home on Condor on 21/9/24. From Los Angeles, CA. If nothing is done about this i, nor any friends or relatives will ever fly with your airline again. Thank you, Nils Weinmann- Frankfurt-New York
- Economy
- Desired solution
Roxane B
Verified | Sep 10, 2024Calgary-Frankfurt
Economy
Flight to Calgary was cancelled
I had a flight from kelowna to Calgary to catch condor flight 2441 to Germany and it was canceled from Kelowna in middle of the night even though the strike was over . I had no way to get to Calgary/- Calgary-Frankfurt
- Economy
- Desired solution
Magdolna F
Verified | Aug 31, 2024Los Angeles-Budapest
Economy
Unknown
Because Condor airline"s delay at LAX departure, we missed connection in Frankfurt, arrived 7 hrs later to BUD than scheduled. Our luggages arrived 2 days later- Los Angeles-Budapest
- Economy
Lukas H
Verified | Aug 26, 2024Frankfurt-Edmonton
Economy
Technical problems
My flight from Frankfurt to Edmonton was delayed about 1hr and 15min. Condor changed my next flight to Kelowna via Calgary so when I arrived at the gate to my flight to Kelowna (I still have 20 min to board) they said my flight was changed and I could not board. Instead of arriving home at 545 pm on Aug 20th, I did not get home until 1200am Aug. 21, 2024. I had no money to buy food and had to have someone pick me up very late at night. I tried to change my flight but no one on the phone could help me and it was too late when I finally found the ground help. So I left Edmonton at 2100 at night to Calgary, then left Calgary at 2340 to Kelowna. arriving at 2400- Frankfurt-Edmonton
- Economy
Katarzyna A
Verified | Aug 23, 2024Toronto-Warsaw
Economy
Successful claim
No reason given
Plane was delayed from take off at Toronto airport for over 2.5 hrs.no explonation as to the reason for it.arrived at the gate late- Toronto-Warsaw
- Economy
- Successful claim
Gustave D
Verified | Aug 19, 2024Frankfurt-Gran Canaria
Economy
Don't remember
Plane delate more then few 4h, almost all day waiting at the airport, also waiting in the plane to take off. Late arriving.- Frankfurt-Gran Canaria
- Economy
Clinton M
Verified | Aug 17, 2024Frankfurt-Syracuse
Economy
Problem with Condor and baggage
Flew to America for a week. Checked bag complete loss. still no response from Condor after a week contacting them through their website. On return flight had problems with security and missed my original return flight with Jet Blue and Condor (the booking agent) was not able to rebook or anything even with an extra charge I would have been ok because I understand s#!t happens. Had to purchase a new ticket (did not use Condor) with American airlines for another 1000 dollars one way to get back home. Wish I would have gone with them in the first place.- Frankfurt-Syracuse
- Economy
- Loss: β¬2000
- Desired solution
Anonymous member
Verified | Aug 13, 2024Toronto-Frankfurt
Economy
Unprofessional and Rude Behavior by Condor Airlines
My Disappointing Experience with Condor Airlines I was initially recommended to fly with Condor Airlines based on a positive experience a friend had two years ago, flying from Toronto to Frankfurt. She praised their customer service, from the check-in counter to the flight itself. Unfortunately, my experience was quite different when I flew from Toronto. Long Wait Times and Inconsistent Customer Service Upon arrival at Toronto Pearson Airport, I was met with long wait times in the queue and inconsistent customer service from the check-in agents. The first agent I encountered was friendly and made an effort to welcome me to the airline. However, an issue with my baggage weight arose, and despite her best efforts, I had to adjust my luggage. Due to a decision by her manager, I had to redo the luggage weight and carry-on, forcing me to start over by rejoining the line. Unprofessional and Rude Behavior When it was my turn again, the first agent took her break, and I was assisted by a different agent. Although she seemed more experienced, she was significantly less friendly. She made me feel unwelcome by asking me to remove the passport covers from my familyβs passports, making it seem like I had done something wrong. Her instructions on how to handle the carry-on luggage were unclear and frustrating. Eventually, I had to discard my carry-on luggage to fit my items into a personal backpack. Despite my compliance, this agent tore off the approved hand-carry tag and threatened to flag me for trying to carry another bag in bad faith. She failed to inform me that I needed to get my hand-carry tagged again during our dispute. When my wife politely asked for her name to submit a customer service inquiry, the agent told her "to go to hell" and then proceeded to call the next customer. Unresolved Issues at the Boarding Gate The situation worsened at the boarding gate, where I was flagged for not paying the overweight fee. The agentβs manager insisted that I had not followed directions and ignored the incident where the agent told my wife to "go to hell." It was disappointing that the manager chose to protect the agentβs unprofessional behavior rather than address the issue. Final Thoughts on Condor Airlines While some Condor Airlines staff were professional and genuinely tried to help customers, my overall experience was negative. The unprofessional behavior of one agent and the managerβs defense of such conduct made for a frustrating and disappointing experience. Condor Airlines did not feel customer-friendly, and the fact that I ended up paying an overweight fee due to this poor service only added to my dissatisfaction. Despite the flight being delayed, which likely cost the airline more money, the unprofessionalism I encountered left a lasting negative impression.- Toronto-Frankfurt
- Economy
- Loss: β¬150
- Desired solution
Izadin A
Verified | Aug 10, 2024Tampa-Minneapolis
Economy
Problems at airport
I have been to the airport before my flight with 3 hours and they have told me my flight is gone and I have asked them for any help and the is one has given me nothing I have just reached out to you to give me help- Tampa-Minneapolis
- Economy
Tetiana C
Verified | Aug 7, 2024Friedrichshafen-Palma de Mallorca
Economy
Successful claim
Unknown
ΠΡΠ΄ΠΌΡΠ½ΠΈΠ»ΠΈ ΡΠ΅ΠΉΡ, ΠΌΠ°Π»ΠΈ ΡΡΡΠ΅Ρ Π·Π° ΡΠΊΠ°ΡΠΎΠ²Π°Π½Ρ Π²ΡΠ΄ΠΏΡΡΡΠΊΡ, ΠΌΡΡΠΈΠ»ΠΈ Π±ΡΠΎΠ½ΡΠ²Π°ΡΠΈ Π³ΠΎΡΠ΅Π»Ρ Ρ Π½Π΅ ΠΏΠΎΠ²Π΅ΡΠ½ΡΠ»ΠΈ ΠΊΠΎΡΡΠΈ Π·Π° Π±ΡΠΎΠ½ΡΠΎΠ²Π°Π½ΠΈΠΉ ΠΎΡΠ΅Π»Ρ Π² ΠΡΠΏΠ°Π½ΡΡ- Friedrichshafen-Palma de Mallorca
- Economy
- Successful claim
Ruby R
Verified | Aug 7, 2024San Francisco-Vienna
Economy
We were on time for our flight to Vienna and were told that we got moved because of condor and had to wait 2 hours for our next flight which was then delayed by another hour and a half.
- San Francisco-Vienna
- Economy
Stephanie D
Verified | Aug 7, 2024Toronto-Frankfurt
Economy
Unknown
Got to the airport early, bought food and just had to wait on the flight to get here. Spent the day in the airport.- Toronto-Frankfurt
- Economy
Danijela K
Verified | Aug 5, 2024Frankfurt-Toronto
Economy
Successful claim
Technical problems
Received 1 meal voucher. Hotel they gave me wouldnβt even cover cheapest breakfast with it, there was nothing I could buy with that amount. My rebooked flight was 24 hours later and I had to leave hotel 10 hours before my flight with no more meal vouchers. I called Condor several times, they took my details out me on hold and than hung up on me. Arriving at Toronto airport late and after waiting for 2 hours for my bags there was no Condor representatives anywhere at the airport. Itβs only 14:00 and I am hungry. My flight is at 21:45. So I will have more expenses as I have to eat and have something to drink, thatβs likely another $50 as we all know how expensive airports are.- Frankfurt-Toronto
- Economy
- Successful claim
Arezoo W
Verified | Aug 1, 2024Antalya-Hamburg
Economy
Unknown
My brother Arman Mobeseri wrote everything about our claim and he wrote the total amount of costs that we had at the airport together.- Antalya-Hamburg
- Economy
Batool K
Verified | Aug 1, 2024Antalya-Hamburg
Economy
Unknown
My son (Arman Mobeseri) wrote everything about our claim and he wrote the total amount of costs that we had all together- Antalya-Hamburg
- Economy
Arman M
Verified | Aug 1, 2024Antalya-Hamburg
Economy
Unknown
Our flight should leave the airport at 10:20 am. Our pick up from the hotel was at 5:00 am. 1,5 hours before the flight the airline informed us about the delay. At the end we had a delay of 3 hours and 8 minutes. A lot of stress for a 11 year old child and a 72 year old grand mother.- Antalya-Hamburg
- Economy
Emanuel G
Verified | Jul 28, 2024San Antonio-Frankfurt
Economy
Technical problems
Because of the weather the plane was diverted to Austin and the takeoff was delayed by a couple of hours. The next delay happened because an animal was on the runway when the plane was about to depart from Austin to San Antonio. Again, the flight was delayed by a couple of hours. Shortly after midnight I saw online that the flight was delayed to 2pm, the next day. We were only informed by the service employees after showing them the information and asking for verification. The next day the flight again was delayed from 2pm to 4pm. Then again to 8.50pm. We were informed by the service employees that the delays were now because of weight imbalance issues. When the crew finally arrived, the captain explained that the delays were because of bad weather, then the animal on the runway. After that, a checkup was necessary but there was no technician available because it was already too late. Therefore, the delay to the next day. But then there were again delays, the first due to the weather and then the others due to organizational issues. He did not specifically mention the weight imbalance issues. We had to be picked up and drive to the airport again the next day. We arrived almost 24 hours later to our destination. The only thing the airline provided about 4 hours before the departure was an $80 voucher for food that would expire after 24 hours.- San Antonio-Frankfurt
- Economy
Isabel D
Verified | Jul 28, 2024San Antonio-Frankfurt
Economy
Technical problems
Plane initially diverted to Austin due to weather -> take off there aborted due to animal on the runway -> mechanic had to be brought to Austin for inspection-> when it was done, the crew had reached their limit of hours they're allowed to work, so the flight was postponed to the next day. On that day it was delayed for another 5 hours. The lady at the counter said it was due to weight balance issues, the pilot in his statement however mentioned "organisational issues"- San Antonio-Frankfurt
- Economy
Mykola M
Verified | Jul 27, 2024Tenerife-Duesseldorf
Economy
The flight was delayed and the app indicated the wrong depar
27.07 17:15 Flight (Tenerife - Dusseldorf(Condor airlines)) was delayed for an hour, the app showed that there were still 30 minutes before departure, but at that time the plane had already left without warning. I want to retuned the money for the ticket or exchange it for a new one for free
- Tenerife-Duesseldorf
- Economy
- Loss: β¬250
- Desired solution
Expenses reimbursement
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