Eurowings complaints: comments, page 2
116 comments
Bhimesh S
Verified | Dec 25, 2024
Cologne-Edinburgh
Economy
Problems at airport
I took a flight from frankfurt to glasgow as my alternative flight since glasgow is the closest option for edinburgh. Airline didnt offer any alternative options and asked me to arrange for it and apply for a refund. Because of this I had to make alternatie that took lot more extra time.
- Cologne-Edinburgh
- Economy
Elke J
Verified | Dec 17, 2024Edinburgh-Cologne
Economy
No reason given
2 hours before my fight, the flight was cancelled without any explanation. Despite multiple attempts to contact Eurowingsβ customer service, the solutions offered were inadequate and unprofessional. At one point, I was told I could fly back three days laterβan unacceptable option considering the urgency of the situation. Eurowings also assured me that additional flight options would be communicated within the hour, but these were never provided. When I inquired about expenses such as hotel accommodation, alternative transport, or other necessary costs, I received vague and unclear answers. The situation was especially critical as my mother needed to return home to access her medication. After persistent calling and explaining the urgency, I was finally assisted by a helpful agent named Irina, who worked to help us return home. Ultimately, we had to arrange a train to London and book a separate flight from Heathrow to Cologne at our own expense. This experience was deeply frustrating, as Eurowings failed to provide any clear information or viable solutions, leaving us to resolve the situation on our own. I have attached receipts documenting the additional costs incurred, including transportation and other expenses.- Edinburgh-Cologne
- Economy
Victor D
Verified | Dec 16, 2024Stuttgart-Olbia
Economy
Technical problems
I arrived in my destination the next day in the afternoon. I had to take the flight from Frankfurt airport. Eurowings already compansated our one night accommodation in Frankfurt, food and transport. The cancellation happened due to IT disruption issue. I have lost one night accommodation.- Stuttgart-Olbia
- Economy
Alyona T
Verified | Dec 7, 2024Tel-aviv-Duesseldorf
Economy
No reason given
We found out about the cancelation of our flight from social networks on August 2, not from the airline. In the course of the proceedings with alternative flights we changed our flights to 17/08, which has already caused us some problems. On August 13 we again learned about the canceled flight for 17/08 from social networks. After talking to the airline, we demanded a refund for the tickets and flew on August 13 with another airline, which had to make an overnight connection instead of a direct flight as originally planned. More time spent on calls with the airline. We had to buy alternative tickets 5 hours before departure, as well as take separate tickets after the end of the flight, which led to the fact that we had to hand over and pick up our suitcases several times in one day. In Germany we had meetings and events planned that had to be canceled and rescheduled at the last minute. We also had to fly to an alternative airport in Germany and from the airport to get to our destination 150 kilometers away.- Tel-aviv-Duesseldorf
- Economy
Mari R
Verified | Dec 3, 2024Duesseldorf-Stockholm
Economy
No reason given
Hi, my flight got cancelled and I got to stay one more day in Dusseldorf. I arrived to Stockholm the day after. I got hotel from the airline. I had to pay for the uber/taxi and food expenses. I also came late to my work the following day and lost money. Please can I have a compensation- Duesseldorf-Stockholm
- Economy
Gabriel S
Verified | Nov 27, 2024Cologne-London
Economy
No reason given
We arrived at our final destination at 9.30am, almost 14 hours after our planned arrival at Heathrow. On the phone, Eurowings said we were entitled to β¬150 each per night for a hotel stay, plus reasonable food expenses which we followed. They also said we'd be entitled to claim β¬250 each compensation for the disruption to our plans. We ended up having to miss work on the Monday morning, which was a cause of great stress and disruption to us. We also missed a family event on the Sunday night, and we feel that the compensation is an adequate remedy for this.- Cologne-London
- Economy
John F
Verified | Nov 22, 2024Duesseldorf-Dublin
Economy
Weather conditions
Approximately 40 minutes into the flight we had to return to Dusseldorf Eurowings provided accommodation for 2 nights and rebooked an alternative flight 2 days later- Duesseldorf-Dublin
- Economy
Gerben C
Verified | Nov 6, 2024Duesseldorf-Gran Canaria
Economy
75ml of expensive sun screen was taken from me by security u
A bottle of expensive sun screen creme of less then 74ml was taken from me by a security officer. I request a compensation of at least 35 euros to settle the damage to my pack inventory.
- Duesseldorf-Gran Canaria
- Economy
Jan D
Verified | Oct 28, 2024Barcelona-Prague
Economy
No reason given
I came to the airport and (only then) was informed that the flight was canceled. I tried calling the airline multiple times to no avail. Then I spent another 2 hours in the line trying to get a hotel arranged but this did not come to fruition either. I had no other options but to go back to Lloret de Mar where my father was staying. Then the next day the airline called me and offered a flight which was not direct and it was a lot of hassle. After that I tried contacting the airline and the agent (Kiwi) multiple times trying to get compensation, but they would just stall me every time. A pretty bad experience overal. I hope you guys can help.- Barcelona-Prague
- Economy
Gultana D
Verified | Oct 28, 2024Vienna-Frankfurt
Economy
vienna airport
i had a flight 9.30 out from Vienna to Germany i was at the Airport at 7.00am i have my ticket on the counter Euro money of $300 Australian money $ 600 dollars with my Everyday card i went to the information desk to ask where do get my flight the customer service has given me the wrong information of the flight and the plane took off i did put a complain on that day but no got back back to me so please refund my money back wrong information given to me Thats not Fault they didnt know how speak english- Vienna-Frankfurt
- Economy
Aneta K
Verified | Oct 26, 2024Barcelona-Prague
Economy
Influence by other flights
Do Prahy jsme pΕiletΔli ve 23:20, tzn. 3h 20min po plΓ‘novanΓ©m pΕΓletu, domΕ― jsme tak dorazili aΕΎ hodinu po pΕ―lnoci. Od leteckΓ© spoleΔnosti jsme obdrΕΎeli voucher v hodnotΔ 5 β¬ na obΔerstvenΓ. AΕΎ v prΕ―bΔhu letu se kapitΓ‘n omluvil a oznΓ‘mil, ΕΎe zpoΕΎdΔnΓ zpΕ―sobilo nepΕΓznivΓ© poΔasΓ ve Francii na pΕedchozΓm letu, coΕΎ ale neodpovΓdΓ‘ dohledatelnΓ© historii letadla v danΓ©m dni. ZpoΕΎdΔnΓ bylo nabrΓ‘no jiΕΎ dopoledne na letu EWG7TJ z PMI do DUS.- Barcelona-Prague
- Economy
Jerko P
Verified | Oct 21, 2024London-Stuttgart
Economy
No reason given
Flight got cancelled on the day of travel at around 7:00am local time. I received a message on my phone. I was not at the airport at that time, but still in hotel. No reason of cancellation was communicated. I did not receive any vouchers for food or drinks. Once at the airport, I tried to pay at Starbucks close by the gate with the QR code of my cancelled flight, but did not work although airline states this is how it should work on their webpage. The employee at Starbucks said "they did not put credit on my ticket". I still purchased a coffee but cannot find the receipt anymore to get reimbursed. The alternate flight at 2:35pm same day arrived to destination with a 2hrs delay. I arrived at 7:10pm on Fri 18th Oct which is overall a 7hrs delay.- London-Stuttgart
- Economy
Indrit B
Verified | Oct 19, 2024Hamburg-Stockholm
Economy
No reason given
I fly from Hamburg to Stockholm. The flight was canceled, I spent one night in Hambug, another flight was covered, with very long delays, and I was assigned to buy a new ticket where I had to pay extra to arrive as soon as possible.- Hamburg-Stockholm
- Economy
Francisco Antonio C
Verified | Oct 18, 2024Budapest-Hamburg
Economy
Kofferkosten
Dear Eurowings Customer Service, I am writing to formally express my dissatisfaction with the service I received on my recent flight [Flight Number] from [Departure City] to [Destination City] on [Date of Flight]. Unfortunately, my experience with your airline fell far below expectations in several respects. Firstly, despite the flight being delayed, I was charged an additional fee for my baggage at the gate. This unexpected charge seemed particularly unfair given the circumstances of the delay, which already caused significant inconvenience. Furthermore, the service on board was extremely disappointing. I was traveling with an infant, and not only was there no priority boarding offered, but the crew was also dismissive when I asked for assistance. This made what is already a challenging situation far more stressful. In contrast, I have traveled with Ryanair on multiple occasions and have always received priority boarding when flying with a baby, which helps alleviate the burden for parents. Overall, I feel that Eurowings not only failed to meet basic customer service standards but also unfairly penalized me with additional charges under circumstances where understanding and flexibility would have been more appropriate. I hope to receive a full explanation for the additional baggage charge and the poor treatment received during the flight, and I kindly request that you review these policies to better accommodate families traveling with young children. I look forward to your prompt response and resolution.- Budapest-Hamburg
- Economy
- Loss: β¬50
- Desired solution
Refund
Other
Abner Andrey M
Verified | Sep 25, 2024Tunis-Schonefeld
Economy
Don't remember
The airline did not provide me with any hotel service for the overnight wait, no meal vouchers, or absolutely no other compensation.- Tunis-Schonefeld
- Economy
Clare T
Verified | Sep 17, 2024Manchester-Stuttgart
Economy
Successful claim
No reason given
All details of the disruption have been included in Ryan Crawford-Emery's account, as he was the lead passenger. This includes the additional costs included together. Ryan/we have contacted the airline, but I personally have not.- Manchester-Stuttgart
- Economy
- Successful claim
Ryan C
Verified | Sep 17, 2024Manchester-Stuttgart
Economy
Successful claim
No reason given
Our flight from MAN to STR on 28 July was cancelled with only a few hours' notice. We were rebooked onto a more complex route the following day via Frankfurt, as this was the next available and suitable option. We had to stay another night in Manchester resulting in costs for subsistence. We had to get a taxi to the airport as I had to return the hire car. We also had to make our own way from Frankfurt Airport to Stuttgart. The reason for the bus tickets is that the high-speed train from Frankfurt airport to Stuttgart was not operating. We had to get a bus to Darmstadt and then train to Stuttgart. Our new departure was 10 hours 35 minutes later than planned and we arrived in Stuttgart 13 hours and 35 minutes later than planned. The rebooked flight was LH949. MAN > FRA on 29th July at 06:05. We were assured on the phone by Eurowings when they made the rebooking that all costs would be reimbursed. I have emailed Eurowings on 29th July, 13th August, 16th August and 5th September. All emails have gone unanswered. I called on 5th September and was given no help or advice at all. The customer service agent was rude, unhelpful, not understanding and ended the call.- Manchester-Stuttgart
- Economy
- Successful claim
Nicole Eliana A
Verified | Sep 16, 2024Hamburg-Zadar
Economy
Weather conditions
When the cancellation happened they gave us an hotel reservation for the night, and gave us a ticket to Split (instead of Zadar, our destination). When we asked if they would put a coach or something to reach Zadar from Split, the assistant said we had to book it and they would reimburse us. We did that. When we arrived to Split a bus was waiting for us and the bus we booked was lost money. We arrived more than 24 hours after the original time we should have, losing time in our holidays and wasting a hotel booking. I have been trying to contact them since a month ago a no answer. I know the cancellation was due to weather conditions, but they cancelled the flight when we were already on the plane, and the weather was already bad. They make us lose time and money.- Hamburg-Zadar
- Economy
Monica I
Verified | Sep 16, 2024Duesseldorf-London
Economy
No reason given
My names is Monica iosif and I am writing this letter on regards with the cancellation of EW 9462 flight from Dusseldorf to London Heathrow on the 2nd of September 2024. After hours of waiting at the gates for boarding we have been allowed to go on the airplane at one point but this didnβt last more than 30 minutes as something unexpected happen and we have been informed that the flight EW 9462 has been cancelled and all the passenger must go of the airplane stating βgood luck in finding a new flight to Londonβ. That was the moment when all the passengers appeared to be shocked of what they heard, however In this email I would like to refer at myself and my family (myself, my husband and my daughter with her two kids, a two and a four year old girls). While getting of the airplane we have been advised to go towards the Eurowings customer services for further information. After more than an hour when all people tried to find out what is the next step, we have been advised to find rooms at the hotel for the night and we will be informed by email within the next two hours the details of the now flight. We have also been advised to keep the receipts for the money we pay at the hotel, including the taxi receipts. At around 10pm we have manage to get to an Hotel and stayed there over the night. Unfortunately the only email I received from Eurowings was at 18:26 to inform me that our flight EW9402 has been cancelled and they are looking to find us a now flight, which they will confirm on an email. This didnβt happen and we havenβt received any more information at all. βI would like to inform you that we have had a very stressful night as my four years old granddaughter has Autism and she could not understand and cope with the situation to why we are at the hotel for the night asking at all time, why we are not going homeβ. Traveling with a child with Autistic spectrum is not easy as the routine is very important for them, and she could not process the Information. There was no way to help her to settle for the night which ended up with an unexpected increase of her of her anxietyβ. When returned to the airport next day, Tuesday the 3rd of September, we went back to Eurowings Customer Services to seek help to get back home in Uk. The lady that assisted us she was very friendly and tried to help us, however she said that there was no alternative flights for the rest of the day and she can secure us a flight for the next day Wednesday the 4th of September. I politely asked for help as we really needed to fly back home on the day day, but she said there are no flights she can book us in. She then suggested that we can buy flights tickets with a different company if we find any as she couldnβt do that on her system. I then asked if I can look for a flight with a different company, which, she confirmed that this is okay. As the lady at the customers services said there are no flights for the day brings up a panic attack of mydaughter and my two title granddaughters. My four year old granddaughter started to display an increase anxiety which had a side effect on her behaviours that was unpredictable and heart breaking. Moving forward we have found a now flight tickets and returned to the customer services to ask advice it the money we pay for the tickets will be refunded the us. The lady assisted us she confirmed that all the money will be refunded while we provide the receipts. With the purchased tickets we have finally managed to get back home in UK after a long journey of 31hours. This journey had a negative impact on all of us especially on my two years old and four years old granddaughters. The side effects on my four years old autistic granddaughter had a huge effect on her anxiety.- Duesseldorf-London
- Economy
Mathew E
Verified | Sep 15, 2024Manchester-Budapest
Economy
Technical problems
The flight - EW7782 - was delayed on the runway for several hours due to technical reasons. This caused me to miss my connecting flight 09.09.24 - EW7782 Hamburg to Budapest. Because of the original delay, my connecting flight I missed it. Then I had to get two further flights instead of one to get to Budapest. I went Hamburg to Berlin and then Berlin to Budapest. I arrived at my final destination at 11:30pm, over 3 hours later than I should have. I was on a stag do so I missed the entire first evening. I had to spend more money on food between flights.- Manchester-Budapest
- Economy
Santiago S
Verified | Sep 10, 2024Cologne-Schonefeld
Economy
No reason given
That day I arrived to the airport and checked in, an hour before they cancelled the flight and I had to run to the train station to secure arriving to Berlin on the same day- Cologne-Schonefeld
- Economy
Charly J
Verified | Sep 9, 2024Stockholm-Tel-aviv
Economy
No reason given
.- Stockholm-Tel-aviv
- Economy
Merve I
Verified | Sep 6, 2024Vienna-Schonefeld
Economy
No reason given
My flight from Vienna to Berlin got cancelled. There were no other flights that has free seat on the same day. As I had to be at work on Monday (5th of August 2024), I asked them to book the plane to Hamburg (it was the alternative that they provide). Then, I had to take a bus from Hamburg to Berlin after landing to Hamburg. I was at home at 3:15 am in the morning and I had to wake up really early to go to work. They should pay for the inconvenience that they created.- Vienna-Schonefeld
- Economy
Antonio M
Verified | Sep 5, 2024Vienna-Zurich
Economy
Influence by other flights
My arrival in ZΓΌrich was delayed by 3hrs and 20 minutes due to delays by Eurowings, not the weather or the airport.- Vienna-Zurich
- Economy
Gladiola N
Verified | Sep 5, 2024Tirana-Cologne
Economy
No reason given
My kids got sick,they got a virus as well from the long delay as a result to lose their first days at school and now I have to keep them home not to be in touchwith other kids and spread the virus.- Tirana-Cologne
- Economy
Marina J
Verified | Sep 4, 2024Birmingham-Duesseldorf
Economy
Unknown
I just checked online and it says Im not in title of any compensation, yet it was cancelled 30 min before the flight with no explanation and I lost half a day of very important work training- Birmingham-Duesseldorf
- Economy
Iwona P
Verified | Aug 30, 2024Stuttgart-Palma de Mallorca
Economy
Technical problems
Due to the flight cancellation, I had to take the optional next day's flight, which was already at 6:40 a.m., and therefore had to take a taxi from my accommodation at 4:00 a.m. - using public transport was not possible as it was simply too early. The cost of the taxi was β¬40.- Stuttgart-Palma de Mallorca
- Economy
Yugomir L
Verified | Aug 27, 2024Nice-Zagreb
Economy
No reason given
Our flight was delayed and we were asked to book are own hotel and departed the next morning I did miss an important business meeting that costed me the contract. Value that was lost is 1500 euro. The contract was for an endorsement deal with Mikagi Guitars. I'm a musician. The company went with another artist.- Nice-Zagreb
- Economy
Mehmet Kemal A
Verified | Aug 26, 2024Duesseldorf-Adana
Economy
Problems at airport
I send them an e-mail abot the ticket difference. I am adding it below. Dear Eurowings Customer Service, My flight with flight number EW9944 on 01.09.2024 from Dusseldorf/Germany(DUS) to Adana/Turkey(ADA) was canceled due to the closure of the destination airport. Following this, I contacted your customer service, where I was advised to purchase a new ticket and send the PDF of the new ticket along with the invoice of my original ticket via email. I have already canceled my original ticket through the app and requested a refund as your colleague said to me. However, the date of my new ticket differs from the original one. This change was necessary because my employer initially set my leave date as September 1st, but after being informed of the flight cancellation by your airline, I also informed them, they rescheduled my leave to September 15th, as another colleague of me was assigned to take leave on September 1st. I explained this situation to your customer representative, who assured me that as long as the destination city remains the same, the date difference would not be an issue, and I could proceed with purchasing the new ticket. Attached, you will find the documents for both my original and new tickets. As discussed with your representative, I kindly request that the cost of my original ticket be deducted from the price of the new ticket and the difference be refunded to me. New arrival airport (because of the other closed) is COV. Since there were no direct flights to this newly opened airport, I had to take a transferred flight from Pegasus Airlines. The original ticket price: 80.99β¬ (it's already get refunded) Booking reference number: UEM3KV The new ticket price: 196.37β¬ The difference between: 115.38β¬ I would appreciate it if the necessary actions could be taken as soon as possible. Thank you for your attention. Best regards, Mehmet Kemal Arik +49 176 6834 17 14 Huizener str. 60, Bad Vilbel/Germany- Duesseldorf-Adana
- Economy
Nina G
Verified | Aug 20, 2024Manchester-Stuttgart
Economy
No reason given
They haven't responded to my request to reimburse my taxi journeys to and back the Airport when my flight got cancelled at short notice.- Manchester-Stuttgart
- Economy
Arkadiusz M
Verified | Aug 18, 2024Schonefeld-Stockholm
Economy
No reason given
3 hours before flight let us know flight is canceled we must now buy hotel and another cost we leave car in the parking in Sweden Arlada airport- Schonefeld-Stockholm
- Economy
Neveen Mahmoud Mohamed Fouad Mahmoud A
Verified | Aug 18, 2024Palma de Mallorca-Munich
Economy
No reason given
I want to express my dissatisfaction and frustration regarding the recent cancellation of my flight with Eurowings. was canceled just 4 hours before the scheduled departure. At that time, I was already en route to the airport. The situation was compounded by the fact that no alternative flights were available for the same day, forcing me to spend approximately 20 hours at the airport. Despite seeking assistance at your airport office, I received no help or compensation for accommodation, food, or any other necessities during this extended wait. This experience was extremely inconvenient and stressful. I kindly request compensation for the lack of support and the additional expenses incurred due to the flight cancellation and prolonged wait.- Palma de Mallorca-Munich
- Economy
Igor S
Verified | Aug 15, 2024Milano-Cologne
Economy
No reason given
After the flight to Cologne was cancelled, I was forced to buy a ticket to the nearest airport for the earliest possible time.- Milano-Cologne
- Economy
Matthew G
Verified | Aug 15, 2024Vienna-Hamburg
Economy
Unknown
Our flight to Hamburg on July 11 was canceled. We called Eurowings customer service to rebook the flight. The only possibility was to fly the next morning. Alexandra, your customer service representative, advised us, that we will be reimbursed for the expenses that we incur while waiting for the flight. Attached, you will find, our receipts from the hotel and the airport cafΓ©. Please, let us know if you have questions. With warm regards, Matthew- Vienna-Hamburg
- Economy
Juliya Z
Verified | Aug 15, 2024Vienna-Hamburg
Economy
Unknown
Our flight to Hamburg on July 11 was canceled 40 minutes before departure. We customer service to rebook the flight. The only possibility was to fly the next morning, which means we arrived to Hamburg 18 hours later than we were supposed to. Alexandra, Eurowings customer service representative, advised us, that we will be reimbursed for the expenses that we occur while waiting for the flight. Attached, you will find, our receipts from the hotel and the airport cafΓ©. It's been over 5 weeks and we did not get any response from Eurowings. Please, let me know if you have questions. With warm regards, Juliya- Vienna-Hamburg
- Economy
Polina G
Verified | Aug 13, 2024Duesseldorf-Cagliari
Economy
Technical problems
I was going To vacation to meet my family, This day was completely booked with stuff which we wanted to do together and due to the flight everything was cancelled and it was because I lost a full day of staying in my villa. Weβve booked together this Villa, but for one day itβs gonna cost around β¬200 plus the flight. But this is not the point to the point is that I couldnβt do things with my family. Thank you for understanding- Duesseldorf-Cagliari
- Economy
Gisella V
Verified | Aug 12, 2024Lisbon-Lamezia
Economy
Very bad service and no service
we encountered with Eurowings on July 4, 2024, with reservation number OI7ZXJ. Due to serious health conditions following a recent surgery, I had requested special assistance as I am unable to walk. My parents and I were scheduled to fly from Lisbon to Stuttgart and then from Stuttgart to Lamezia Terme. Unfortunately, our first flight from Lisbon to Stuttgart was delayed by at least two hours, causing us to miss our connecting flight, which departed ten minutes earlier than scheduled. Upon arriving in Stuttgart, despite my severe mobility issues, I approached the Eurowings ground staff for assistance. The solution proposed was to fly to Catania and then take a bus to our final destination. It is evident that the staff had no understanding of the significant distance between Catania and Lamezia Terme. More importantly, they completely disregarded my physical condition, as I could not endure a nine to ten-hour bus journey. The only alternative offered was a flight to Lamezia Terme two days later, on July 6, 2024. I requested assistance in booking a hotel, but I was informed that all partner hotels were fully booked due to the European football games. I had to personally contact several hotels to find accommodation for myself and my parents. As a result of this disruption, I suffered severe health consequences, missing my scheduled physiotherapy sessions on July 5 and 6. I was forced to continue part of my recovery in a foreign country without any medical support. This situation caused significant stress and exacerbated my health condition. To resolve this matter amicably, I am requesting a full reimbursement for all expenses incurred during the three days of delay due to your airline's initial delay. Additionally, I am seeking compensation for the health and stress damages experienced by myself and my parents. We are requesting a total compensation of β¬3,500 per passenger. Please be advised that if Eurowings is unable to address this complaint satisfactorily, I reserve the right to pursue further compensation for the damages incurred, including legal expenses due to my intention to assert my rights in court. Furthermore, I will not hesitate to contact the national authority responsible for securing passenger rights to escalate this matter and will assert all my rights considering the serious physical condition in which I was and still am.- Lisbon-Lamezia
- Economy
- Loss: β¬1200
- Desired solution
Noel O
Verified | Aug 11, 2024Birmingham-Duesseldorf
Economy
Baggage charges
I took my paid cabin bag which I have taken on multiple flights on many airlines as I travel frequently on business this airline came up with some classification and charged me 42 pounds when I questioned this was met with well do you want to fly or not appalling I double checked the bag it was correct only 6 kg not 8 dimensions matched itβs bought and sold as a cabin bag Eurowings bunch of crooks- Birmingham-Duesseldorf
- Economy
- Loss: β¬42
- Desired solution
Refund
Helen O
Verified | Aug 8, 2024Bologna-Duesseldorf
Economy
Unknown
My flight was to take by 20.00 p.m next the flight was delayed by 15 minutes next 20.50 after that it was canceled- Bologna-Duesseldorf
- Economy
Teresa M
Verified | Aug 2, 2024Bilbao-Chisinau
Economy
Technical problems
My first flight was delayed, I would lose my connection. I called the airline, no one was able to help me or provide me with a proper solution.- Bilbao-Chisinau
- Economy
Ramon M
Verified | Aug 2, 2024Manchester-Hamburg
Economy
Technical problems
I booked the flight to go to a friends stag do, due to the flight cancellation I was unable to attend at all because alternative options either got me there too late or were far too expensice- Manchester-Hamburg
- Economy
Neveen Mahmoud Mohamed Fouad Mahmoud A
Verified | Aug 1, 2024Munich-Palma de Mallorca
Economy
Unknown
I would like to receive adequate compensation for the damage caused by this flight cancellation. Apart from the inconvenience that affected my vacation, I arrived late at my hotel and could not use the day for any leisure activities. Due to the change in arrival time, I skipped two meals and missed the shuttle service from Palma airport to the hotel, which caused additional costs. The replacement flight they gave to us was 4 hours later at (14:10) plus being from another city (Nuremberg), which is 2.5 hours away from the originally booked destination (Munich International Airport), which caused additional transportation costs. Therefore, in addition to the normal compensation, I am asking for an overnight stay in a hotel and all expenses for food and transportation on that day.- Munich-Palma de Mallorca
- Economy
Nermine Mahmoud Mohamed Fouad M
Verified | Aug 1, 2024Munich-Palma de Mallorca
Economy
Unknown
I would like to receive adequate compensation for the damage caused by this flight cancellation. Apart from the inconvenience that affected my vacation, I arrived late at my hotel and could not use the day for any leisure activities. Due to the change in arrival time, I skipped two meals and missed the shuttle service from Palma airport to the hotel, which caused additional costs. The replacement flight they gave to us was 4 hours later at (14:10) plus being from another city (Nuremberg), which is 2.5 hours away from the originally booked destination (Munich International Airport), which caused additional transportation costs. Therefore, in addition to the normal compensation, I am asking for an overnight stay in a hotel and all expenses for food and transportation on that day.- Munich-Palma de Mallorca
- Economy
Ahmed Yehia Mohamed Ahmed M
Verified | Aug 1, 2024Munich-Palma de Mallorca
Economy
Unknown
I would like to receive adequate compensation for the damage caused by this flight cancellation. Apart from the inconvenience that affected my vacation, I arrived late at my hotel and could not use the day for any leisure activities. Due to the change in arrival time, I skipped two meals and missed the shuttle service from Palma airport to the hotel, which caused additional costs. The replacement flight they gave to us was 4 hours later at (14:10) plus being from another city (Nuremberg), which is 2.5 hours away from the originally booked destination (Munich International Airport), which caused additional transportation costs. Therefore, in addition to the normal compensation, I am asking for an overnight stay in a hotel and all expenses for food and transportation on that day.- Munich-Palma de Mallorca
- Economy
Uros G
Verified | Aug 1, 2024Cologne-Zagreb
Economy
Problems at airport
The flight CGN to ZAG was cancled 4h prior to the flight, aparently people have glued themselves to the airstrip as a protest. I had to take a train and uber to FRA airport and had to get a new plane ticket FRA to ZAG.- Cologne-Zagreb
- Economy
Susan K
Verified | Aug 1, 2024London-Hamburg
Economy
Technical problems
Hello, I was scheduled to depart on Flight EW-7463, leaving 7/19/24. When I got to the airport, I was told that this flight was cancelled due to the Global IT Outage, and that all Eurowings operations were down. I was told this booking was cancelled and I would be refunded for this flight and had to book another for the next day. My original ticket was purchased for $396.19 (366.48 Euros), and I was not refunded for this amount. I was also charged $86.43 (80.03 Euros) to upgrade luggage and get an assigned seat for my original flight, which was cancelled. Too, I was also charged an additional $16.84 (15.59 Euros) and for what, I don't know! Please see attached proof. I then booked another flight for the following day, 7/20/24; however, there were two booking numbers generated and I was also charged for both! I only needed one flight, thank you. The flight number for 7/20/24 was EW-7465, booking numbers were HM9ZNK and NL4MSQ. Both of these bookings charged me $273.39 (209.99 Euros) for each booking, equaling $546.78 (419.98 Euros). All of this adds up to $1,046.24 (968.37 Euros), minus the $273.39 (209.99 Euros) for the flight taken, which totals $772.85 (715.35 Euros). I have received refunds for 1. $210.55, 2. $248.85, 3. $23.22, which totals $482.62 (466.61 Euros). There is a difference of $290.23 (268.65 Euros) that is owed to me. Please see documented proof below. If you have any questions, please don't hesitate to contact me. Thank you, Susan Kurre- London-Hamburg
- Economy
David C
Verified | Jul 31, 2024Stuttgart-Manchester
Economy
Unknown
Sat in departure lounge about 1 hour before takeoff due. Then a sign was posted that it would be delayed by about 1.5 hours. Then about 1.5 hours later they cancelled the flight and we were told to go to customer service. When we arrived at customer service the queue was about half mile long due to other flight cancellations and a time limit of 10.30 was posted before customer services closed. It was then about 8.30pm so we decided to look for another flight. Only viable one for us was from Frankfurt the next morning. So we caught the train from stuttgart to frankfurt. Booked a hotel at the airport and then got an early flight the next morning in order to get back to manchester. I missed an important birthday party on the Friday night and also an important business meeting on the saturday morning, which had to be postponed until the next week, much to the inconvenience of everyone else.- Stuttgart-Manchester
- Economy
Jean Paul S
Verified | Jul 28, 2024Athens-Duesseldorf
Economy
Unknown
At 07:00 on the morning of the flight, I received a text message announcing that the flight had been cancelled without explanation. I immediately contacted Eurowings and after half an hour of searching for an alternative flight, I was advised to take a flight on my own, which I did when I arrived at the airport at 07:45 with Aegean. I had to take a flight that landed in Brussels and not DΓΌsseldorf because it was not available. I contacted a cab to pick me up in Brussels. I was due to land in Dusseldorf at 12:55, but the flight I found landed in Brussels at 19:05. I had to ask someone to pick up my dogs who were placed during my vacation about an hour's drive from my home. I left the island a day early to catch the flight this morning. My wife accompanied me with an additional cost for the boat tickets, which would not have been necessary if I had been warned earlier of the cancellation. In addition to the extra cost, I'm going to be arriving home late and this is likely to affect my state of fitness in my job.- Athens-Duesseldorf
- Economy
Anonymous member
Verified | Jul 27, 2024Porto-Duesseldorf
Economy
Not happy with crew service
I have asked for water bottle but they have rejected to take cash. Later I told them to give me a normal glass of water but that crew member said yes; then no come back.- Porto-Duesseldorf
- Economy
- Desired solution
Ruslan K
Verified | Jul 27, 2024Schonefeld-Naples
Economy
The plane was late to the airport
On July 21, 2024, together with my 9-year-old child, I made a flight from Berlin-Dubrovnik-Naples. The plane EW8956 arrived at Dubrovnik airport at 9:20, (with a delay of 1 hour) flight EJU4252 was standing on the runway, but I and other passengers were on board They didn't let me in. They sent me to the airport premises. After that, the plane to Naples left, there were no flights to Naples that day, so I had to buy tickets to Rome (β¬672.24) and wait for the flight. I have never seen such inhumane treatment and disorder. There is no contact with the company, the chat did not lead to anything useful. The feedback is negative for Eurowings- Schonefeld-Naples
- Economy
- Loss: β¬672
- Desired solution
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