Eurowings complaints: comments, page 3
116 comments
Fiona G
Verified | Jul 26, 2024
Manchester-Duesseldorf
Economy
No reason given
No information was given as to why cancelled flight no compensation offered and told due for unforeseen circumstances no refund to be given. No email sent had to login in to find answer
- Manchester-Duesseldorf
- Economy
Daniel H
Verified | Jul 24, 2024Hamburg-Catania
Economy
No reason given
Flight was cancelled and no reason given. We queued 4 hours at Eurowings self service for a change of flight. The only option for us was to stay in Hamburg and fly the next day at 8pm to Zurich. Then fly the next day Monday (22.97) at 6:55am from Zurich until Palermo via Swiss airlines arriving at 9am Monday 22.07. A different airport to catania which was our original desitination. This meant we incurred costs of the hotel the night 20th in Taormina and the car hire but all these extra costs we will request through Eurowings. We lost a total of 2 days of our holiday.- Hamburg-Catania
- Economy
Laura P
Verified | Jul 23, 2024Cologne-Edinburgh
Economy
Problems at airport
We arrived 2 hours in advance with only hand luggage, cleared security promptly, and waited at the airside. We were notified online that the flight was cancelled although it was still appearing on the board. When the announcement was made that it was cancelled there were no Eurowings staff at the gate to support or advised. We, along with several other passengers, including a 15 year old, unaccompanied minor, were left with no explanation as to what to do, where to go, who to speak to. When we finally found a desk on the other side of security we waited for 2 hours only to be told it was entirely up to us to sort ourselves out and that Eurowings would do nothing. As a result our journey was 2 days delayed, then the rebooked flight was also cancelled meaning a further 2 days delay. This cost us a huge amount of unbudgeted expenditure.- Cologne-Edinburgh
- Economy
Anna-Friederike S
Verified | Jul 22, 2024Duesseldorf-Palma de Mallorca
Economy
Technical problems
The flight was cancelled from Eurowings on the 20th july 2024 at 8pm. My flight was scheduled for the 21th at 8.15 am from dΓΌsseldorf to Palma de mallorca. I could not reach anyone in the Eurowings Hotline there has been no solutions and no Vouchers. Only New costs for a new flight from Dortmund on the 22nd in the evening. I Need to get a Uber Taxi to get to the Airport. Extracosts of 330β¬ flight and Uber and it is Not secure that the Hotel will make a refund of the missed days.- Duesseldorf-Palma de Mallorca
- Economy
Margarita S
Verified | Jul 22, 2024Malta-Hamburg
Economy
No reason given
I didnβt get any answer yet. My flight were delayed about 18 hours, we spent so much time at the airport with the little child 3 years old, then they bring us to the hotel which was soo far from the airport, and we had late dinner as well, and they changed the time of the flight on the next day morning, so it was really uncomfortable for me and the child to woke up nearly at 5 am!!! The bus were waiting people at 6:30 am ! I choose before the flight on evening on purpose that itβs good for my child, and they changed it for early morning! Anyway, at the airport they start to delay every hours again, until 12, then around 1 hour + they keeps us at the airplane. I also had to spent so much money for the food there and another stuff for my child on July 18 and July 19 too, because of the delay! But unfortunately I have no receipts!- Malta-Hamburg
- Economy
Pavel L
Verified | Jul 20, 2024Duesseldorf-Palma de Mallorca
Economy
Π½Π΅ΠΏΡΠ΅Π΄ΠΎΡΡΠ°Π²Π»Π΅Π½ΠΈΠ΅ ΠΏΠΈΡΠ°Π½ΠΈΡ ΠΈ Π²ΠΎΠ΄Ρ Π² Π°ΡΡΠΎΠΏΠΎΡΡΡ ΠΡΡΡΠ΅Π»ΡΠ΄ΠΎΡΡΠ°
Π‘ΠΎΠ³Π»Π°ΡΠ½ΠΎ ΡΠ°ΡΠΏΠΈΡΠ°Π½ΠΈΡ Π²ΡΠ»Π΅Ρ Π±ΡΠ» Π·Π°ΠΏΠ»Π°Π½ΠΈΡΠΎΠ²Π°Π½ Π½Π° 6 ΡΠ°ΡΠΎΠ² 10 ΠΌΠΈΠ½ΡΡ 04 ΠΈΡΠ»Ρ 2024. Π Π°ΡΡΠΎΠΏΠΎΡΡ Π²ΡΠ»Π΅ΡΠ° Π½Π΅ΠΎΠ±Ρ ΠΎΠ΄ΠΈΠΌΠΎ Π±ΡΠ»ΠΎ ΠΏΡΠΈΠ±ΡΡΡ Π·Π° Π΄Π²Π° ΡΠ°ΡΠ° - Π² 4 ΡΠ°ΡΠ° 10 ΠΌΠΈΠ½ΡΡ. Π’ΠΎ Π΅ΡΡΡ ΠΏΠΎΡΠ»Π΅Π΄Π½ΠΈΠΉ ΠΏΡΠΈΠ΅ΠΌ ΠΏΠΈΡΠΈ Ρ ΠΏΠ°ΡΡΠ°ΠΆΠΈΡΠΎΠ² ΠΎΡΡΡΠ΅ΡΡΠ²Π»ΡΠ»ΡΡ Π²Π΅ΡΠ΅ΡΠΎΠΌ 3 ΠΈΡΠ»Ρ 2024 Π½Π°ΠΊΠ°Π½ΡΠ½Π΅ Π²ΡΠ»Π΅ΡΠ°. ΠΡΠ»Π΅Ρ Π±ΡΠ» Π·Π°Π΄Π΅ΡΠΆΠ°Π½ ΠΏΠΎΡΡΠΈ Π½Π° 2 ΡΠ°ΡΠ° 30 ΠΌΠΈΠ½ΡΡ, Π½ΠΎ Π°Π²ΠΈΠ°ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΡ Π½Π΅ ΡΠ΄ΠΎΡΡΠΆΠΈΠ»Π°ΡΡ ΠΏΡΠ΅Π΄ΠΎΡΡΠ°Π²ΠΈΡΡ ΠΏΠ°ΡΡΠ°ΠΆΠΈΡΠ°ΠΌ ΠΏΠΈΡΠ°Π½ΠΈΠ΅ ΠΈ Π½Π°ΠΏΠΈΡΠΊΠΈ Π½ΠΈ Π² Π°ΡΡΠΎΠΏΡΠΎΡΡ Π²ΡΠ»Π΅ΡΠ°, Π½ΠΈ Π½Π° Π±ΠΎΡΡΡ ΡΠ°ΠΌΠΎΠ»Π΅ΡΠ°.- Duesseldorf-Palma de Mallorca
- Economy
Feronica S
Verified | Jul 19, 2024Zurich-Schonefeld
Economy
Technical problems
long pick up line and no email adress or live chat provided , and there is no was to claim refund on their page- Zurich-Schonefeld
- Economy
Barrnabas P
Verified | Jul 18, 2024Budapest-Stuttgart
Economy
Technical problems
We arrived at our final destination around 21:50 instead of 16:15. Upon inquiry, I was informed that the delay was primarily due to maintenance issues with the aircraft and complications arising from the flight being overbooked. As a passenger, I understand that safety is paramount, and maintenance is necessary; however, such matters are entirely within the airline's control and should be managed proactively to avoid disrupting passengers' schedules. Similarly, overbooking is a common practice, but it is also the airline's responsibility to manage it efficiently without causing delays. According to EU Regulation 261/2004, passengers are entitled to 250β¬ compensation for delays of over three hours on flights within the EU, unless the delay is caused by extraordinary circumstances beyond the airline's control. Maintenance issues and overbooking do not fall under such exceptional circumstances. Therefore, I am requesting the compensation for the inconvenience and stress caused by the delay of this flight. I also missed the Hungary - Scotland Euro 2024 group stage match.- Budapest-Stuttgart
- Economy
Robert L
Verified | Jul 10, 2024Duesseldorf-Birmingham
Economy
Successful claim
No reason given
Ticket 3076810 logged with Eurowings for compensation claim but other than an initial acknowledgement email no further response from Eurowings.- Duesseldorf-Birmingham
- Economy
- Successful claim
Dina M
Verified | Jul 7, 2024Chisinau-Stuttgart
Economy
Unknown
After a 3 hour delay, our flight was boarded and without any further notification we were rerouted to Cologne, Germany instead of the original destination - city of Stuttgart. From there, after about a 2 hour wait, we were out on a bus, which resulted in me getting to Stuttgart at 09:30 am of the next day (July 7th) instead of the original 23:25 of July 6th.- Chisinau-Stuttgart
- Economy
Hardi
Verified | Jun 23, 2024Erbil-Duesseldorf
Economy
Harassment from the cabin crew
HJ- Erbil-Duesseldorf
- Economy
Hardi
Verified | Jun 23, 2024Erbil-Duesseldorf
Economy
discrimination or harassment from airline staff
G- Erbil-Duesseldorf
- Economy
Ezat A
Verified | Jun 19, 2024Duesseldorf-Tel-aviv
Economy
Bad services
We paid for 2 large seats 12A 12B and 4 business class seats and after we got on the flight we found out that 12A 12B is already taken by someone else and at the check in they changed 12B to somewhere else So we asked to seat all together instead at the business class because they changed our seat without telling as and we paid for large seats and they give them to other people There was an old blond woman that worked on board didn't help as and asked the people who was supposed to seat on 12A and 12B to go to the end of the plane and seat at the end and ahe cant help as And ahe don't care or we need to pay again more money for her 50$ for person so that she let them sit on the business class and she don't care even if they already paid- Duesseldorf-Tel-aviv
- Economy
- Desired solution
Gary H
Verified | May 24, 2024Birmingham-Duesseldorf
Economy
Unknown
The flight was cancelled 30 mins before takeoff. Eurowings automatically changed my flight from 7:55pm Thursday to approx 7:55pm Friday with a hotel in Birmingham for the Thursday night. No earlier flights available. Eurowings unavailable on the phone, online or at the airport. When changing flights on the app, you cannot change airport, only the time. I cancelled the new flights and was refunded the original flight booking amount. I organised my own flights which departed and landed back in Manchester rather than Birmingham. I drove to Manchester, parked there and flew from Manchester. Incurred costs: Petrol - not claimed (approx Β£50) Parking Flight Manchester - Cologne (Ryanair) New train train ticket Cologne (arranged transport from the airport now unavailable) Flight Dusseldorf - Manchester (Eurowings) I arrived at my final destination at 11am Friday, 13 hours late. The airline provided no information, only that the flight was cancelled 30 mins before taking off. No care was provided, no food, drink, explanation. Other than the monetary cost, I was 3 hours late to work (supposed to be at work at 8am Friday, arrived at 11am). I spent an additional 8 hours travelling.- Birmingham-Duesseldorf
- Economy
Ayumi M
Verified | May 20, 2024London-Duesseldorf
Economy
Flight delay
EW9649 20th May was delayed for moreover 1:20. Can I get any compensations for this? And I am a staralience member, how could I manage my milage of this flight?
- London-Duesseldorf
- Economy
- Desired solution
Anonymous member
Verified | May 17, 2024Rome-Stuttgart
Economy
When I reached the airport the flight had closed
Dear Sir/Madam I request you that when I reached the airport the flight was closed, please adjust my next flight as I am an old man, I am more than 60 years old and I do not have money for a new ticket and I am in the same situation. I want to go to Stuttgart for money I am waiting for your reply Syed Shabbir Hussain Shah Suttgard germany
- Rome-Stuttgart
- Economy
- Desired solution
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