Royal Air Maroc complaints: comments, page 3
136 comments
Kwesi A
Verified | Aug 19, 2025Toronto-Accra
Economy
MY HORRIFYING EXPERIENCE WITH RAM
I was travelling with my family on flight AT211 on March 26 2025 from YYZ to ACC. I purchased the return flight ticket from flighthub some months prior for $4,493.52. Unfortunately! The flight got cancelled at the last minute. Literally, while we were sitting and waiting at the gate. We were offered a hotel for the night to wait for further information from RAM representatives. Which we obliged and accepted. We were told there would be more information at 9am the next day. We went to the lobby of the hotel at 9am and were greeted with no information. Everyone was asked to go back to their rooms. The most unfortunate thing was, we were travelling for my father's funeral in Ghana (ACC). Thus, making this cancellation and uncertainty extremely terrifying. To avoid missing my father's burial; We left the hotel and went back to the airport. I was forced to purchase 4 new tickets to Ghana (ACC) that morning with another airline (Egypt Air). Which would've cost me over $8,500 if I purchased a return ticket with Egypt Air. I ended up purchasing one way tickets hoping to use the RAM return tickets back to Toronto (YYZ). I spoke with a call center representative at RAM named Youness. Who mentioned that I will not be able to use the return tickets with RAM if I cancel my ticket in order to get a refund for my initial $4,493.52 payment. Out of desperation, I ended up purchasing a one-way ticket (with EgyptAir - $4242.00) for all 4 of us that morning and requested cancellation anyway. However, I did not receive my refund for that amount. The representative I spoke with from the RAM call center mentioned I will have to submit a claim online. While in Ghana, I called the RAM call center again and spoke with Muhammed V. I was hoping to get back to Toronto with the same flight we were originally supposed to return with, since I hadn't received my refund. However, we were faced with more fees for reinstatement. I was forced to pay $736.68. All this also excludes the cancellation of our non-refundable Airbnb in Casablanca. Our initial ticket had a 12 hour layover in Casablanca from YYZ to CMN and a 29 hour layover from CMN to YYZ. I didn't want my kids to stay at the airport for that duration. So I purchased Airbnb for both layovers. I can also provide pictures of the funeral and everything to help expedite this refund/damages compensation. Please do not hesitate to contact me if you have any questions or require any verifications.
Overall
poor customer service after flight cancellation
none
- Toronto-Accra
- Economy
Ib M
Verified | Aug 10, 2025
Economy
Dirty and old aircraft
Dear Customer Service Team, I am writing to express my deep disappointment with the condition of the aircraft on my recent flight from Abidjan to Casablanca, as part of my journey to JFK airport. The aircraft was extremely old, with visible wear and tear, including torn and stained seats, and an overall lack of cleanliness. This was not only uncomfortable but also gave the impression of neglect in maintaining the fleet for routes within Africa. It is disheartening to note that flights operating from Africa, or between African countries, often seem to receive older and poorly maintained aircraft compared to other routes. As paying customers, we deserve the same standard of safety, comfort, and cleanliness as passengers on any other route. Royal Air Maroc represents not only a national airline but also a reflection of the quality and pride in our air travel. I believe that all routes—especially those serving African cities—should meet consistent and high standards. I urge you to review your maintenance and equipment allocation policies for intra-African routes and take immediate steps to ensure passengers receive the level of service they pay for and deserve. I look forward to your response and to seeing improvements in the future. Thanks, IBM Royal Air Maroc record Locator: BFHQ4L July 31st 2025- Economy
- Desired solution
Other
Dyar R
Verified | Jul 20, 2025Economy
Poor hygine & plane condition
Dear Royal Air Maroc Customer Service, I am writing to formally lodge a complaint regarding the unacceptable condition of the aircraft during my recent flight with your airline. As shown in the attached images, the hygiene standards on board were extremely poor. The seats were visibly covered in dirt and stains, and many of the cabin accessories were either not functioning or were severely worn out, which made for an uncomfortable and unsatisfactory experience. This is not only a matter of comfort but of compliance. According to international aviation standards such as ICAO Annex 6 and EASA Regulation 965/2012, airlines are required to maintain aircraft in a safe, clean, and serviceable condition, including seating and cabin fittings. The World Health Organization (WHO), as incorporated under ICAO Annex 9, also emphasizes the need for hygienic conditions onboard to protect passenger health. I kindly request that this issue be investigated and addressed promptly. I would appreciate a formal response outlining the steps you will take to ensure such conditions are not repeated in future flights. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely,
- Economy
- Desired solution
Miriam S
Verified | Jul 16, 2025Lisbon-Casablanca
Economy
No reason given
Dear Royal Air Maroc, I am writing to express my absolute dismay at the appalling experience I was subjected to during my recent journey with your airline. I am formally requesting compensation for the 12-hour delay and the inhumane, chaotic conditions I was forced to endure as a result of your operational failure. My ordeal began with a two-hour delay on the initial flight—precisely the amount of time allotted for the layover. This delay, caused entirely by your airline, meant that 15 passengers, including myself, arrived at the gate 15minutes past the scheduled departure time of our connecting flight. We sprinted through the airport, subjected again to boarding pass and security checks, only to be informed that the plane had departed and the crew had “refused to wait” an additional 20 minutes—despite knowing that 15 paying passengers were en route due to a delay of your own making. We were then directed back to the information desk, where a single overwhelmed staff member was left to manage the situation. It took more than three hours just to confirm that we would be placed on the next available flight. From that point onward, the experience descended into something I can only describe as disgraceful and deeply unprofessional. We were told we would be taken to a hotel within the airport. However, we were denied access through security because no one from your staff had provided us with new boarding passes. As a result, we were stranded in the transit area without food or water from 1:20 AM until 5:00 AM. And to be clear, this is not about free food or water—we had no access to either. We were physically confined to an area with no facilities, no communication, and no assistance. This was not just uncomfortable—it was inhumane. Eventually, after hours of being shuttled between airport police and airline staff who were utterly unprepared to manage the situation, we were taken to what was promised to be a hotel. Instead, we were dumped into a lounge—filthy, overcrowded, with visible insects and poor ventilation. We were forced to rest in this environment, only to be woken up at 6:30 AM for cleaning. The irony was not lost on us. Breakfast was also denied, again because we still had not been issued boarding passes. We only received them at 12:30 PM—barely an hour before the new flight, and just in time for more confusion with luggage, some of which was missing after being left overnight. I am still at a loss as to how your airline chose to take off knowing 15 of your own delayed passengers were running through the airport trying to make their flight. The lack of communication, coordination, and basic human care is shocking. Among us were elderly travelers, a man recovering from back surgery who had to endure excruciating physical discomfort, and a breastfeeding mother who was unable to feed her baby for hours in these unbearable conditions, aside from the absolute mental strain we had to endure. This was not simply a delay—it was an absolute failure of responsibility and humanity. I have never experienced anything like it, and I would never choose to fly with your airline again—even if I were paid to do so. What happened was a breach of trust, and I am demanding full compensation as per EU air passenger rights and international aviation standards. I look forward to your immediate and appropriate response. Sincerely, Miriam Ayman Anis Salib 147347280570001 / AT983- Lisbon-Casablanca
- Economy
Abderrahim A
Verified | Jul 12, 2025London-Casablanca
Economy
To the Customer Service of Royal Air Maroc, My name is Abderrahim El khalili not el kahalili, and I purchased a flight ticket with your airline (Ticket Number: 147 2424745524, Booking Reference: Y5949P) for the flight from London Heathrow to Casablanca on 12 July 2025. Unfortunately, I noticed an error in my last name on the ticket. I contacted your customer service multiple times in an attempt to correct this issue. However, each staff member gave me different and inconsistent information, and no clear solution was provided. I specifically chose to fly with Royal Air Maroc to support our national airline and contribute to the Moroccan economy, even though other airlines were offering cheaper flights. This made my experience even more disappointing. Due to the poor service and unresolved issue, I have now decided to request a refund for my ticket. I sincerely hope that you will work on improving your customer service in the future, so that travelers receive consistent, helpful, and professional support. I kindly request a prompt response and confirmation that the refund process has been initiated. Regarding Abderrahim el khalili
- London-Casablanca
- Economy
Miguel Alexander S
Verified | Jul 6, 2025Economy
Luggage did not arrive
Référence number: Y5ZQQT : Jul 05, 2025, Suitcase label: 0147368185. Did not arrive to final destination.- Economy
- Desired solution
Other
Fabiana C
Verified | Jun 29, 2025Economy
Lagguage delay
Good morning We had 1 lagguage delay of my day ghette IRIS FAZIO on the night flight from Casablanca to Marrakech ( we start Travelling from Bologna Italy) We make a Claim in te Office as soon as we see that the lagusge did not arrive at fondo destination ( you can find a copy on yr archive Office mail) Therefore we had to Posticipate The SAHARA TOUR of 1 days becouse the lagguage arrive in the afternoon of 22/06/25 New had a lot of problems with the Travelling group And we kindly ask you to reply me about this inconveniente Thanks for yr cooperation on this matter fabiana conti Iris Fazio- Economy
- Loss: €200
- Desired solution
Expenses reimbursement
Eunice K
Verified | Jun 26, 2025Economy
Lost baggage
I got the air Marc flight from London Heathrow at 18:00 to Casablanca got there at 22:20. From Casablanca at at 23:15 to Freetown Lungi on the 16/3/2025. When we arrived at the Lungi air port one of me luggage did not arrive. This war reported at the office responsible for lost baggage they gave me a form which I took to the air Maroc in Freetown. They told me to come to the office again the next time air Maroc flight comes to Freetown. Three weeks later someone from air phone me saying that they can’t find my luggage. I went to the office again and told them, they gave me a form and a web site saying I should claim for my luggage when I got back to the UK.- Economy
- Loss: €300
- Desired solution
Amina S
Verified | Jun 23, 2025Winnipeg-Tanger
Economy
No reason given
The airline processed the compensation of one ticket instead of 2 tickets for the delay. The original flight was cancelled when we arrived to the airport, the scheduled flight was delayed for over 4 hours, rerouted to Brussels before going to Tangier.- Winnipeg-Tanger
- Economy
Denise B
Verified | Jun 18, 2025London-Tit Mellil
Economy
Successful claim
No reason given
It was extremely distressing as I was alone and arrived very late at the foreign country. Arrived at 12:35am, the airline wasn't very helpful, just said the flight was delayed. The airline provide £15 token to use at the airport. It was extremely distressing as I was traveling alone and arrived very late at the foreign country.- London-Tit Mellil
- Economy
- Successful claim
Sainaboy Jeng S
Verified | Jun 16, 2025Economy
MADE TO BOARD A WRONG PLANE TO A WRONG AIPORT
Sainabou Jeng Samba, DOB 5 March 1986. Dear Sir Madam, I am writing to formally raise a serious concern regarding a disturbing experience my client had while travelling on the 3rd of June 2025 with your airline. Her original itinerary was from Banjul to London Heathrow airport transiting through Casablanca with your airline. I have tried the website complaints procedure but seems to be throwing an error message. While at the transit lounge in Casablanca Airport, she went to get breakfast and was handed what she was told was her boarding pass for the connecting flight to London Heathrow . She did not suspect any issue at the time. However, upon arriving at the departure gate, she was informed that her ticket had been changed and she was now flying to London Gatwick airport instead of London Heathrow — without her knowledge or consent. To her dismay and shock, she was allowed to board the flight and enter the UK on a boarding pass that was not issued in her name but another male person's name. This is a major security lapse, not only was she misdirected to the wrong flight and destination, but was allowed travelled internationally using someone else’s boarding pass — a clear and concerning breach of aviation security protocols. To make matters worse, her checked luggage was sent to London Heathrow as per her original booking, while she landed at London Gatwick airport , creating further confusion, delay, and inconvenience upon arrival. This situation is unacceptable on several levels: Security: she was allowed through multiple checkpoints and boarded an international flight on the wrong boarding pass. Mishandling of Personal Travel Arrangements: she was rerouted without her knowledge or consent. Logistical Disruption: Her baggage and her were separated, arriving at different airports. I urge you to launch a full investigation into how this breach occurred, and I request a formal explanation of the following: 1. How she was issued and allowed to travel on an incorrect boarding pass; 2. Why her destination was changed without her awareness or approval; 3. How such a lapse in security screening occurred; 4. What measures are being taken to ensure this does not happen to other passengers in the future. Furthermore, I expect appropriate compensation for the inconvenience, distress, and time lost due to this mishandling. Please treat this matter with urgency and seriousness. I am happy to provide any further documentation or speak directly with a representative to assist in your investigation. Yours sincerely, Lamin Darboe T: 07453976197 (UK) Solicitor for the complainant- Economy
- Desired solution
Peter N
Verified | Jun 15, 2025Economy
First flight delay 30 minutes; Second flight delay 2.5 hours
Flight AT 569 from Freetown on 13 June arrived in Casablanca over 2 hours late at 12.45. Too late for connection to London (AT800, 13.40). Chaos at the transfer desks. We were told to report to the Special Assistance Desk (but it remained unattended for 3 hours). No RAM staff would help a Canadian who started to panic with a serious medical condition needing immediate treatment. I persuaded a wonderful Turkish Airline assistant to help him, and we found an airport nurse to treat him. Eventually found my way through immigration to help desk in the arrivals hall. Given free accommodation at Relax hotel overnight. The next morning I complained to the Duty Manager and eventually reached London after 43 hours travel time.
- Economy
Alfaaz Amin K
Verified | Apr 9, 2025Economy
I have lost my baggage at tanger airpotr
When I completed my immigration at tanger airport I have waited almost 1 hour for my luggage but cannot find.i connected to my agent RUDDER MARINE SERVICES &SHIP REPAIRERS CONTACT NO +212664514201 they informed me it will come by next day flight but did not come
- Economy
- Loss: €2000
- Desired solution
Yaw K
Verified | Apr 3, 2025Economy
The passport was denied
The Canadian Government denied the issuance of the new passport due to a an internal problem. As a result the ticket was not issued and the travel agent requested a refund. Its been 6 weeks now and only yesterday April 2nd 2025 the travel agent called us with a refund of only 600canadian dollars out of 1299 cdn paid. This is total robbery because the passenger did not board the plane 5 days before the flight and the agent was informed about the Canadian government refusal to issue a new passport. How can Air Morocco charged. 500 Euros penalty form the money paid to the agent? if that is the case the refund should be in Euros as well. As of today I have cancelled my flight with my family next month. I will advice my extended family in Europe to avoid Air Morocco. I will also report this case to IATA because the passenger did not board the flight because the government denied the passengers passport. Why Euros ? This is unacceptable.
- Economy
- Desired solution
Refund
Jarieu B
Verified | Feb 7, 2025Economy
Delay of all our bagages
I love traveling with Air Maroc despite all our worst experiences with them regarding my baggage but this time was my worst i left London with my family for Conakry and we didn't receive our luggage until after 4 days which left us without any clothes and underwear to change into when we went to the airline at Belle vue Conakry for us to get some compensation so we can get some stuff, but unfortunately not a good response. Our destination was Freetown, Sierra Leone and we had to pay for a guest house which cost me and my family 400 dollars, not even mention the cost of transport going back and forth to the airport we did not even make plans for this to happen, all the time when we travel with Air Maroc our luggage will not arrive with us and it will take days for us to get it. and this is not fear when you've planned your stuff for your trip and you're stuck in one place with frustration. Even on our return back from Conakry to London after 3 weeks, I had to pay 400 euros extra for hand luggage saying we must only have 12 kilos altogether each on hand luggage and not get a carry-on bag with my medication snack and passport even my son PlayStation and laptop need to be inclusive if not we cannot board the flight. this has been my nightmare this 2024-2025 with Air Maroc flight. and I need compensation for all this frustration. It was 6 (six)of us
- Economy
- Loss: €900
- Desired solution
Deborah K
Verified | Jan 31, 2025Economy
Payment for over luggage
It was stated on my ticket I the maximum luggage should be 30kg and I was ask to pay £100.1 for over luggage which i do not have any choice than to make payment not to delay my flight. Please kindly help me look into this. I have a proof of payment receipt
- Economy
Holly B
Verified | Jan 28, 2025Sevilla-Doha
Economy
Successful claim
No reason given
Please see Joseph Buckleys statement as we travelled and live together as a married couple thank you.- Sevilla-Doha
- Economy
- Successful claim
Joseph B
Verified | Jan 28, 2025Sevilla-Doha
Economy
Successful claim
No reason given
When flying from Seville to Doha we were due to connect in Casablanca. Our flight departed Seville late with no explanation and we missed our connection. We had to spend 24 hours in Casablanca and catch a later flight the next day. We have contacted RAM for compensation but have received no response. We received no communication from RAM during the delay. They provided a hotel for the night which we discovered through other passangers in the same position. We arrived back in Doha over 24 hours later than scheduled.- Sevilla-Doha
- Economy
- Successful claim
R M
Verified | Jan 27, 2025Economy
My suitcase checked in London Heathrow T4 is stuck there!!
I checked in my suitcase at Heathrow T4 and it never left the airport to get to my destination with me. I travelled to West Africa to attend my mums funeral without my suitcase my suitcase and everything in it, some of the things cannot be replaced by money. - sentimental memorabilia I have contact the Air Maroc office at my destination, physically went to their baggage center in Casablanca and back to the lost baggage center at Heathrow T4 upon my return, they cannot locate my suitcase. I have log complaint through their website (online), and no complaints ref no has been generated, Its been over a week now. I called their 'booking line' as its the only line they have and you cannot speak to anyone directly for lost baggage, and the lady that answered my call was very rude and no apologies made for what is their cork-up. After arguing with me, she finally said sorry and that I should call back in 1 hour because their system is down. Earlier she told me that the reference no that I gave her, that was issued to me by their office at my destination and at London Heathrow T4, is not valid, as its not coming up on their systems!! This is the 3rd suitcase mishap - but this time its gone missing with memories of my mum that no money can replace!!! They should be stripped of their 4-star alliance award / membership!- Economy
- Loss: €420
- Desired solution
Chris S
Verified | Jan 14, 2025London-New York
Economy
Successful claim
Technical problems
My flight was cancelled on the 8th of January due to the inability of Royal AirMaroc to guarantee safety after i already checked-in and waiting at the boarding gate. I was supposed to resume work on the 9th of January by 6pm Texas time. This cancellation has now affected my resumption and my workplace has refused to mobilize me to the site for not arriving on the day i should have arrived. Currently, I have been made redundant by my work place due to this cancellation. I dont know how long this will go on for.- London-New York
- Economy
- Successful claim
Samuel I
Verified | Dec 20, 2024Monrovia-Abu Dhabi
Economy
Poor Management of Missing Luggage.
My flight was supposed to be Monrovia to Abu Dhabi via Casablanca, but was re routed via Doha as our flight arrived late in Casablanca, However i have not received my luggage one week after arrival even after I have filled the missing luggage form at my final destination. It is 7 days now and my Luggage is still in Casablanca or missing. It is frustrating
- Monrovia-Abu Dhabi
- Economy
- Desired solution
Apology / Voucher
Vincent De Paul S
Verified | Dec 6, 2024Montreal-Douala
Economy
I arrived at Douala Airport on October 17th, 2024, at 5:35 a
Here is a corrected and polished version of your message: Dear Royal Air Maroc Customer Service, I am writing to follow up on my baggage loss claim, Reference number DLAAT28064. Unfortunately, over the past two weeks, I have continued to experience difficulties submitting my claim through the website and the Royal Air Maroc app. Despite making several calls to the customer service team and explaining my situation, I have not received any assistance. I traveled from Montreal to Douala on October 15th, 2024, to attend my mother's funeral. The details of my trip are as follows: - Ticket number: 1477088608754 - Reference number: 32FWOF - Flight Number: AT209 (Montreal-Casablanca) - Flight Number: AT509 (Casablanca-Douala) I possess all necessary documentation, including invoices and receipts, and am ready to provide these documents to support my claim and facilitate the investigation or compensation. The missing luggage contains essential items, and I am extremely concerned about its loss. I would appreciate your prompt attention to this matter and look forward to a resolution soon. Thank you for your time and assistance. Sincerely, Vincent Senju
- Montreal-Douala
- Economy
- Desired solution
Anna S
Verified | Nov 2, 2024Casablanca-Malaga
Economy
We had flight AT984 to Malaga at 15:25. Delayed.
Nobody tell us anything!!!! We are still waiting and this acting is really crazy! Everybody is waiting for what? We dont have a luggage we checked anything!!!- Casablanca-Malaga
- Economy
- Desired solution
Isaac G
Verified | Oct 28, 2024Birmingham-Accra
Economy
On my arrival to Ghana, Air Maroc didn't bring my baggage
I waited to collect my baggage on arrival at Kotoka Internal Airport on the 14/09/2024 and Air Maroc didn't bring my baggage. I have to go home without my baggage and travel to the airport each morning to check other luggage's if they are mine. the most important part of having my bags delayed was my medication in the bag. I missed medication for 4 days which affected me to be ill missing my malaria tablets and it took 4 days before the luggage arrived to the airport to collect. This caused a lot of inconvenience to the reason for travelling for a business schedule which I had my documents in the baggage. This delays caused many inconveniences to the purpose of the travel not achieved which has caused me financially and health wise missed my medications and I think Air Maroc need to compensate me for delaying my baggage's.- Birmingham-Accra
- Economy
- Desired solution
Eniola Bamidele A
Verified | Sep 8, 2024Casablanca-London
Economy
Request for Refund and Compensation Due to Flight Delay
Dear Sir/Madam, Subject: Request for Refund and Compensation Due to Flight Delay I am writing to formally request a refund and compensation following a significant delay on my recent flight, which caused undue stress and additional expenses. My daughter and I were booked on flight AT806, departing from Casablanca/CMN to London/LHR on 4th September, 2024. Unfortunately, the flight was delayed by over two hours, causing us to miss our connecting bus to the station that we will travel to our final destination. Due to this, we were forced to hire a Black Taxi from the airport to the bus station, which incurred an additional cost of 95 Pounds, this is apart from the initial booking fee for the Bus that I missed (31.48 Pounds). Attached are both receipts for this expense. In addition to the financial burden, the delay caused significant stress for both me and my daughter. As such, I kindly request compensation for the inconvenience and stress caused by this situation, as per your company’s policy on flight delays. I look forward to your response and resolution to this matter. Please advise on the steps required to process my refund, the reimbursement for the taxi fare, and any additional compensation for the inconvenience caused. Thank you for your attention to this matter. I trust that this will be resolved promptly. Yours sincerely, Eniola Bamidele Ajayi, Anuoluwaposimi Oluwanifemi Ajayi QIRB4Z AT806- Casablanca-London
- Economy
- Loss: €95
- Desired solution
Refund
Dan K
Verified | Aug 28, 2024Miami-Amsterdam
Economy
OUR LUGGAGE NEVER ARRIVED, WE HAD TO WAIT TILL IT WAS FOUND
OUR LUGGAGE WAS LOST FOR 9 DAYS, WE WERE ON A CRUISE, AND DIDNT HAVE OUR LUGGAGE, WE HAD TO PURCHASE CLOTHING, AND ALL PERSONAL ITEMS, THEY FINALLY FOUND IT, AND BROUGHT IT TO OUR SHIP, BUT WE NEED TO BE REIMBURSTED FOR THE ITEMS WE BOUGHT, THEY SENT AN EMAIL, BACK IN JUNE, WHICH I SENT ALL DOCUMENTS, THEN I NEVER HEARD BACK.- Miami-Amsterdam
- Economy
- Desired solution
Expenses reimbursement
Rooya A
Verified | Aug 19, 2024Casablanca-New York
Economy
Mohamed el V Casablanca
I am writing to formally request a refund for my recent flight, which was canceled and delayed until the following day. As a result of this delay, I experienced significant hardships that I believe warrant a full refund. Firstly, due to the delay, I missed the first day of my new job, which was scheduled to start on the 5th. Unfortunately, this led to the loss of my job opportunity, causing considerable financial and emotional distress. Moreover, during my layover, I became severely ill and had to seek medical assistance. As indicated in the attached doctor’s note, I required medication and injections, which I had to pay for out of pocket. The costs incurred for the medical treatment during the layover are also outlined in the accompanying receipts. Considering that the delay exceeded five hours, I kindly request that you process a refund for my flight. Additionally, I ask for reimbursement for the medical expenses I incurred as a result of the situation. I appreciate your attention to this matter and look forward to your prompt response. Sincerely, Rooya Abid 645 705 9205
- Casablanca-New York
- Economy
- Loss: €500
- Desired solution
Rooya A
Verified | Aug 18, 2024Casablanca-New York
Economy
Mohamed el khames - At571
I am writing to formally request a full refund for my flight on [flight number], which was scheduled to depart on [date]. Unfortunately, the flight was canceled, and I was stranded for an entire day, causing me to miss my first day of work and ultimately lose my job. Additionally, during the extended layover, I became seriously ill with food poisoning and had to call an SOS doctor. The medical expenses I incurred were substantial and added to the stress of the situation. Given the significant impact this cancellation has had on my health, job, and finances, I respectfully request a full refund of the ticket price. This situation has caused me undue hardship, and I hope you can address this matter promptly. Please let me know if any further information is needed to process this refund. Thank you for your attention to this matter. Sincerely, Rooya Abid 646 705 9205
- Casablanca-New York
- Economy
- Loss: €600
- Desired solution
Refund
Iyke-Iweajunwa B
Verified | Aug 16, 2024Lagos-London
Economy
Baggage loss
I boarded Royal Air Maroc Flight No AT554 from Lagos to Casablanca on 14th August and at the point of entering the flight my hand luggage was collected from me by your staff and it was tagged with tag No AT 237908. We got to Casablanca and boarded another connecting flight No AT806 going to London same day. Unfortunately my hand luggage was missing and you guys couldn't trace it since more than 48hours. Am loosing my mental health. Get my bag to me quick. I came to vacation, London is not my base. My gold jeweries, clothes and handbag, medication and personal effects are contain in my bag.- Lagos-London
- Economy
- Desired solution
Other
Suzanne B
Verified | Aug 16, 2024Manchester-Marrakech
Economy
Successful claim
No reason given
Very unfriendly staff as huge delay leaving and disembarking despite a 1.5 hr gap connecting flight was missed. No satisfaction from airline. Put up in a basic hotel overnight with no drinks , towels , no one available for room service. Had to draw out money at airport due to not being able to take Moroccan currency abroad. Missed night and morning at 5 star all inclusive hotel. On return to Manchester waited 2 hrs for luggage to be unloaded only to be told it would have to be posted in a few days due to a cockroach being found in hold so had to go out and buy toiletries etc for myself and daughter who travelled with me.- Manchester-Marrakech
- Economy
- Successful claim
Menapo Francis A
Verified | Aug 7, 2024Milano-Lagos
Economy
One of my luggage was doesn't arrived and have costly items
Despite experiencing missed flight and sleeping in Malpensa Airport for 3 days. One of my luggage doesn't not arrived.- Milano-Lagos
- Economy
- Loss: €5000
- Desired solution
Anonymous member
Verified | Jul 27, 2024Casablanca-London
Economy
Wrong Flight and Lost Bag
I departed Lagos, Nigeria and arrived Casablanca, Morrocco. My flight was supposed to take me to London, Gatwick but we arrived at London Heathrow. I was really disorganised as I’m visiting my daughter and upon arriving London Heathrow, I only found 1 of 3 bags I checked in from Nigeria. I reported the issue and I was given a reference number. Two days after I went to London Heathrow to check if my bag has arrived and I was told I should check at London Gatwick, immediately I went to London Gatwick and I was able to find one the lost bags making it 2 of 3. I escalated the issue that I’m still left with 1 bag which wasn’t found. The bag was searched for and wasn’t found and I escalated the issue with the Customer service of Air Maroc and I was told there’s nothing that can be done. A 23kg bag was not found and that’s the response I got from Air Maroc. After the disruption of my flight to Lagos Gatwick where my daughter was waiting for me and I landed at Lagos Heathrow, I do let that go but I can’t find my luggage and they aren’t doing anything about it. Please reach me on +447459336148 if you need to talk to me as this is the worst flight experience I’ve had. Thank you- Casablanca-London
- Economy
- Loss: €1500
- Desired solution
Expenses reimbursement
Abimbola Shukurat G
Verified | Jul 19, 2024Cairo-Montreal
Economy
Denied boarding and lost of baggage
On 16th of June 2024 we (family of 5 ) boarded Royal Air maroc to Montreal but unfortunately when we get to Casablanca where we are supposed to bird plane to Montreal 17th we were denied boarding without no reason, after all arguments they lied they called Canadian immigration and immigration said they have cancelled our visa I disagree with them but they insisted our visa is cancelled this brought a big shocked to us until I found means to checked our visa later in the airport and see our visa still valid I called their attention on this and they still denied it, and even said they have mail but they refused to show us the mail they got from canadian immigration that’s how they returned us back to Cairo on 18th of June I have 10months old baby that my wife is breastfeeding under 3yrs and 6yrs daughter and when about returned us we asked for our bags to confirmed it and they said they have offloaded it and we shall receive it at Cairo airport we ask more than 6 times since 18th till date we don’t receive our baggage 8 bags I tried all means , calls , mails , chat every effort is zero because they later no response to any of my messages again, now we are in Canada with my family with the same visa they lied on I have to find for another money to confirmed if our visa really have any issues as they claim, I don’t receive our 8 bags all our life documents are inside the bags and uncountable valuable things
- Cairo-Montreal
- Economy
- Loss: €4867
- Desired solution
Victor Ibukun A
Verified | Jul 11, 2024London-Accra
Economy
Unknown
The Air maroc flight (AT801) that I boarded from London to Casablanca on 5th July 2024 was delayed by over 3 hours. Due to this delay I missed my connecting flight (AT567) from Casablanca to Liberia on 6th July 2024. Upon my arrival at Casablanca,- next flight to Monrovia was on 9th July which means I have to stay in Casablanca Airport for 3days. This proposed inconvenience made to request Air Maroc to re-route the flight AT567 to another flight going to Ghana Accra (AT515) so I can make alternative flight from Accra to Liberia. My flight was then re-routed to Ghana (AT515) with assurance from Air Maroc representative that my luggage has been placed on the Ghana flight. Upon my arrival in Ghana, I did not find my luggage and was informed by the Ghana Air Maroc representative that when I get to Liberia, I should lodge my complain. I booked another airline to Liberia from Ghana and when I got to Liberia I went to the Air Maroc customer care office and they are yet to still find my bag and nothing is being practically done to resolve this issue. I am currently inconvenient because my clothes, shoes, bags and food items I have in the luggage cannot be used and I am on a business trip.- London-Accra
- Economy
Princess G
Verified | Jul 1, 2024Casablanca-Banjul
Economy
Delayed flights and lost luggage!
My connecting flight to Banjul was delayed by an hour on the way there and back. The service from flight attendants was awful and it seemed they were too busy to attend to customers. At least their behaviour on the way back was improved. I still haven't received my luggage now lost for 2 months and the whole of my stay abroad. I am outraged they ask for receipts for the contents of my luggage before any compensation can be given and I have lost faith in airlines. I hear from people I have told that Air Maroc ...(nothing royal about the old planes and bad service) have never been professional and they steal luggage all the time from Africans especially. I am encouraged to never travel with anything but hand luggage again and I will eb spreading the word every chance I get to tell everyone NEVER travel with Royal Air Maroc again!!!- Casablanca-Banjul
- Economy
- Desired solution
Alan B
Verified | Jun 10, 2024Malaga-Casablanca
Economy
Royal Air Maroc lost my luggage & refuse to pay compensation
I landed in Casablanca, my luggage did not. Completed lost luggage form. Informed in around 1 week that it had been found. Gave the airline my travel details, including inside Morocco, but bag never arrived. Spoke personally to office in Cairo who said it had been found and they would get it delivered. It is now 13 months and I have received 2 emails saying it had been lost, but nothing further. I was not compensated for the lost luggage or items I had to purchase to continue my travels.- Malaga-Casablanca
- Economy
- Desired solution
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