SunExpress complaints: comments, page 2
123 comments
Mehmet Can H
Verified | Jul 19, 2026
Duesseldorf-Nicosia
Economy
Influence by other flights
Additional Case Details and Chronology of Events Regarding SunExpress Flight XQ969 (01.07.2026) Please find below the necessary clarifications and detailed chronology regarding my claim against SunExpress, to be added to my official case file: Lack of Communication and System Inaccessibility: Since all my previous communications with SunExpress were submitted through their official online contact forms, I am unable to access the exact copies of the messages I sent. However, I have preserved the two official rejection emails sent by SunExpress, as well as the initial draft of my submission. In their responses, the airline repeatedly insisted that the delay was entirely due to airport/air traffic control restrictions, yet they consistently refused to provide any official Eurocontrol data or proof when explicitly requested. Gross Violation of the Duty to Inform and Discriminatory Treatment: While seasonal delays during the summer peak are common, the core issue is the airline's complete failure to communicate. I have established that while other passengers on the same flight received prior notification emails and were even contacted via phone by SunExpress, I was completely ignored. No SMS, no phone call, and no prior email was sent to me. Had I been informed like the other passengers, I would not have arrived at the airport so early. The Inconsistent and Absurd Timeline of the Incident: 1. 07:00 AM: I arrived at DΓΌsseldorf Airport (DUS) early, as the original departure time for flight XQ969 was 09:55. Up until my departure for the airport, the airlineβs online systems actively misled me by showing the flight as perfectly on schedule. 2. 08:00 - 09:00 AM: I handed over my luggage at the check-in counter. It was only at this exact moment that the staff verbally informed me about the delay. 3. The Boarding Pass Paradox: The physical boarding pass handed to me stated a boarding time of 12:55. However, the digital flight screens inside the airport terminal displayed the departure time as 13:55. 4. Onboard Delay: Passengers were boarded, but we were kept waiting inside the aircraft for approximately 1 to 1.5 hours. The plane finally took off at around 15:30. 5. The Absurd Automated Email: At 15:47βeither right as the aircraft was taking off or immediately after departureβSunExpress sent an automated email stating: "Your flight has been delayed to 13:55." Receiving an email at 15:47 stating that a flight is delayed to 13:55 (a time that had already passed hours prior), while already sitting inside the aircraft, defies all logic. This clearly demonstrates that the airline's notification system failed entirely, and their subsequent offer to only review out-of-pocket refreshment expenses is a bad-faith attempt to evade their statutory compensation liability. I kindly request the authorities/representatives to review these timestamped contradictions and hold the airline fully accountable for both the delay and the severe breach of their legal obligation to inform passengers.
- Duesseldorf-Nicosia
- Economy
Ebrahim M
Verified | Jun 30, 2026Tbilisi-London
Economy
It was the most terrible experience I ever had in my travelling outside UK. I was amazingly and hugely mistreated by the staff in Turkey (Antalya). I specifically call a name who just behaved like a semi-animal against me (Mr Maysal Mustafa Sinan). I missed my flight from Antalya to Gatwick as the connecting flight was late and I was in the queues for checking in for long time. That by itself requires different discussion. Then I went to SunExpress office in the airport and asked for another flight. I had travel insurance, but they did not accept anything. They offered me a flight to Stanstead airport in a few hours that day. They asked me to pay for that which I did. I parked my car in Gatwick, and I thought that I get on train from Stanstead to Gatwick. I asked for my luggage, and they said they have offloaded my luggage, and I can collect it straight away. After all I was semi happy with the new arrangement until I found out that my luggage is not there. The person in charge said if your luggage does not arrive in this section in half an hour then they have not offloaded and taken to Gatwick without me. I waited longer and no news of my luggage. The people in charge said to me that it happens a lot and luggage something travels without individual on board. Another lady confirmed that my luggage is in the plane without me! I was astonished about the security and wondering if someone with bad intention put some nasty stuff in the plane like the case in Lockerbie disaster then we must be extremely worried. I went back to the SunExpress office and told them that my luggage is gone to Gatwick and there is serious concern. They were not bothered and told me that I can go to Gatwick later and pick it up!! I became worried and went to the security police in the airport and told them about this huge security issue and lack of care by SunExpress. Police became involved and I did not understand their language, but police were very concerned and talked to many people of SunExpress related about the case. I came off the issue as I have done my responsibility to report lack of security. I was waiting for my flight offered as paid substitute to Stanstead and left the case with Security Police. After a few hours and police involvement they came back to me and told me that they found my luggage!!! I said to them you confirmed to me that the luggage is gone without me. They did not even apologize but again I was happy that at least while I am in Antalya and waiting for my flight my luggage was found. I got my luggage and went for the check in for my offered Flight to Stanstead. I collected my thoughts and contacted Gatwick Airport and told them that I will be late for my Car collection and I nearly booked a train ticket from Stansted to Gatwick. I put my luggage on scale to check in where this person (Mr Maysal Mustafa Sinan) came to me very rudely and took back my luggage from the scale and shouted at me that you are not allowed to use our service anymore for rest of your life and they put my name in their blacklist. I said you are cancelling my ticket just few minutes before I travel and that is the ticket you offered me, and I even paid for it. They pushed me away and said that because you went to the Turkish police and complain about security then we banned you for life. I just made my second plan to go back home, and they ruined it. It was extremely late, and I had nowhere to go. All tickets for Gatwick were sold out (due to the day before storm and closure of Flights in Gatwick) eventually I found a ticket from EasyJet and paid 520 Euro for one flight back to the UK. SunExpress behaviour towards me was animalistic (Treated me like and animal). There is a huge complain case against them in Turkey and I am following that. As well as that I am going to follow up in the UK and make an official complaint against their mis- behaviour. I contacted them today (29/06/2026) but they shut on me straight away. This case happened on 28th June 2026 (Yesterday)
- Tbilisi-London
- Economy
S C
Verified | Jun 19, 2026Izmir-London
Economy
Very disappointed with SunExpress and their complete lack of professionalism and customer care. My mother was supposed to fly from Izmir to London Stansted on 30 April (booking reference U7ARKA). She arrived at the check-in desk around 18:15 for a 19:20 flight, which should have been enough time. However, staff refused to check her in and kept calling each other because they could not decide what to do. Instead of helping, they wasted even more time themselves by sending her between desks and refusing to take responsibility. The flight did not even depart until around 20:00, so there was clearly still enough time to assist her if they genuinely wanted to help. My mother was left extremely distressed, crying, anxious, and unsupported at the airport. I also tried contacting them from London during the incident, but nobody showed any willingness to help or find a solution. This situation happened after SunExpress had already cancelled her flights twice previously, causing days of stress and rearrangements. On top of that, their online check-in system was not working properly beforehand, and I had to contact customer service multiple times regarding technical issues. As a result of the staffβs poor handling of the situation, I had to purchase a completely new ticket with Pegasus Airlines for the following morning at additional cost, while my mother had to spend many stressful hours overnight at the airport feeling unwell. The most frustrating part is that after submitting a formal complaint, SunExpress still refused to offer a refund or take any responsibility. Their response was dismissive, unhelpful, and lacked any empathy or professionalism. My family has travelled with SunExpress for many years, but after this experience, we are extremely disappointed by the unfair treatment and poor customer service we received. I will continue escalating this matter through CIMER, Google Reviews, Trustpilot, social media platforms, and all available consumer complaint channels so other passengers are aware of how this situation was handled. I would not recommend SunExpress based on this experience.
- Izmir-London
- Economy
IΕil B
Verified | Jun 17, 2026Ankara-Myrtle Beach
Economy
Claim escalated to airline
I got a big issue. So i have traveled from Ankara/Turkey to Myrtle Beach/Usa with Frankfurt transition. During this process my smaller luggage (which we take with ourselves to the plane and not sent to the baggage of the plane) is lost. My transition flight from Frankfurt to Newark and Newark to Myrtle Beach was from the United Airlines. I did everything i could. I reported a bag claim. I called them. They told me they couldnβt find a bag in the Usa. The thing is luckily i had the picture of my luggage and everything i put inside. I am a j-1 student so i have my DS-2019 form(which i have the adress to my place in the Myrtle Beach on it) and every possible other forms i need to stay legally in the USA. I even have the picture of me in my luggage. The United Airlines told me that they tried to contact to the previous flight of mine which was a Turkish Airline which is Sunexpress but they didnβt inform them anything back so they are waiting for it. Actually Sunexpress is in a big fault in this situation. Because while i was getting in plane in Ankara to go to Frankfurt they told me my bag is too big to get it with me by my side and they just put a tag on my bag which is very different from what they usually put. I am in a really victimized position right now because all of my clothes were in that bag and i donβt overrate even a little bit i have NOTHING to wear right now. Also i want to get my bag fee too because of the situation they put me in. Please help me thank you.
- Ankara-Myrtle Beach
- Economy
- Claim escalated to airline
Julia C
Verified | Jun 14, 2026Izmir-London
Economy
Scam at airport keeps the mone
Just as we were boarding the flight , said our bags was over weigh he wanted Β£80 each in English Β£ cash he is putting it in pkt
- Izmir-London
- Economy
Anonymous member
Verified | Jun 11, 2026Manchester-Antalya
Economy
Terrible everything not one thing good
To the Customer Relations / Compensation Team, SunExpress, I am writing to submit a formal claim for compensation and redress regarding my booking, which has been severely disrupted over recent weeks. I booked through loveholidays, but as the operating carrier, you are responsible under UK law. There have been six separate flight changes to my original booking. The final revised flight schedule departs/arrives more than 2 hours later than originally planned β this meets the legal threshold for compensation under UK Regulation 261/2004. These changes have caused significant disruption and financial loss: β’ I have been forced to pay twice for flights and reserved seats due to repeated amendments, with the original paid-for services now cancelled. β’ I have lost money on pre-paid meals, drinks, and transport arrangements that can no longer be used or refunded. β’ The changes have caused me to lose 2 full days of my intended holiday, and I now have only 3 days remaining before travel. β’ I have also been given misleading information by the booking agent loveholidays, who falsely claimed I had no right to compensation, provided repeated generic replies, and failed to properly progress my claim. Under UK261, for a flight distance of 1,500β3,500km, the fixed compensation is Β£350 per passenger, totalling Β£700 for this booking. This is a legal entitlement, not a gesture of goodwill, and applies where a significant change is within the airlineβs control. I confirm I accept the revised flight so I can travel, but this does not waive my right to claim this compensation. In addition to the fixed compensation, I reserve the right to claim for my reasonable financial losses incurred as a direct result of these changes. I request that you acknowledge this claim within 7 days, confirm my eligibility for compensation under UK261, and arrange payment of the full Β£700 due. Please provide clear details of how this will be processed.Overall
Poor everything
- Manchester-Antalya
- Economy
- Loss: β¬700
- Desired solution
Shaful M
Verified | Jun 9, 2026Antalya-Bristol
Economy
bad customer service when boarding
I am writing to formally request a refund of the baggage charge of Β£480.00 that was imposed on flight XQ584 from Antalya to Bristol. Prior to travel, the official SunExpress mobile application clearly displayed that my booking included an 8 kg carry-on luggage allowance. I relied on this information when preparing for and undertaking my journey. Furthermore, I was permitted to travel on the outbound leg of my trip with the same cabin baggage allowance, which reinforced my understanding that the allowance applied to my return flight as well. In addition, during my outbound journey from Bristol, a member of SunExpress staff acknowledged that there was an issue with the baggage information displayed in the system and confirmed that SunExpress would honour the 8 kg carry-on allowance because the discrepancy was a mistake on the airline's part. I was also advised that the same allowance would apply on my return flight. I therefore had every reason to believe that I was fully compliant with the baggage entitlement associated with my booking when travelling from Antalya to Bristol. I will provide a screenshot from the SunExpress app showing the "8kg Carry-on Luggage" entitlement associated with my booking for flight XQ584. The situation at the airport caused considerable distress to my family. My wife and children became extremely upset and overwhelmed by the unexpected charge and the way the issue arose. She was left in tears during the process, and our three old son also became distressed and started crying as a result of the situation. What should have been a straightforward check-in experience became a highly stressful and upsetting ordeals for all of us. Considering the clear discrepancy between the baggage entitlement displayed in the SunExpress app, the assurance provided by your staff, and the information relied upon by airport staff in Antalya, I respectfully request: 1. Full refund of the Β£480.00 baggage charge. 2. A written explanation of why the baggage allowance shown in the SunExpress app differed from the information held in the airport system. 3. An explanation as to why the assurance given by SunExpress staff in Bristol that the allowance would be honoured on the return flight was not followed. I look forward to your prompt response and resolution of this matter. Yours faithfully, Shaful Miah Booking number: B9MV2SOverall
- baggage charge
time
- Antalya-Bristol
- Economy
- Loss: β¬480
- Desired solution
Refund
Shaful M
Verified | Jun 9, 2026Economy
bad customer service when boarding
I am writing to formally request a refund of the baggage charge of Β£480.00 that was imposed on flight XQ584 from Antalya to Bristol. Prior to travel, the official SunExpress mobile application clearly displayed that my booking included an 8 kg carry-on luggage allowance. I relied on this information when preparing for and undertaking my journey. Furthermore, I was permitted to travel on the outbound leg of my trip with the same cabin baggage allowance, which reinforced my understanding that the allowance applied to my return flight as well. In addition, during my outbound journey from Bristol, a member of SunExpress staff acknowledged that there was an issue with the baggage information displayed in the system and confirmed that SunExpress would honour the 8 kg carry-on allowance because the discrepancy was a mistake on the airline's part. I was also advised that the same allowance would apply on my return flight. I therefore had every reason to believe that I was fully compliant with the baggage entitlement associated with my booking when travelling from Antalya to Bristol. I will provide a screenshot from the SunExpress app showing the "8kg Carry-on Luggage" entitlement associated with my booking for flight XQ584. The situation at the airport caused considerable distress to my family. My wife and children became extremely upset and overwhelmed by the unexpected charge and the way the issue arose. She was left in tears during the process, and our three old son also became distressed and started crying as a result of the situation. What should have been a straightforward check-in experience became a highly stressful and upsetting ordeals for all of us. Considering the clear discrepancy between the baggage entitlement displayed in the SunExpress app, the assurance provided by your staff, and the information relied upon by airport staff in Antalya, I respectfully request: 1. Full refund of the Β£480.00 baggage charge. 2. A written explanation of why the baggage allowance shown in the SunExpress app differed from the information held in the airport system. 3. An explanation as to why the assurance given by SunExpress staff in Bristol that the allowance would be honoured on the return flight was not followed. I look forward to your prompt response and resolution of this matter. Yours faithfully, Shaful Miah Booking number: B9MV2SOverall
- baggage charge
- time
- Economy
- Loss: β¬480
- Desired solution
Refund
Arina Z
Verified | May 30, 2026Dublin-Antalya
Economy
We arrived at the airport at 9:30 AM and stood in line to check in our baggage. However, when it was finally our turn, we were told that our names were not on the passenger list, even though we had a booking confirmation. The system did not allow us to complete online check-in, but there was a note saying that check-in could be done at the airport desk. Despite this, we were denied boarding and were not allowed onto the plane. The airline did not offer us an alternative flight. We then spent several more hours at the airport with our small child trying to resolve the situation together with our tour operator.
- Dublin-Antalya
- Economy
Ruslan Z
Verified | May 29, 2026Dublin-Antalya
Economy
We arrived at the airport at 9:30 AM and stood in line to check in our baggage. However, when it was finally our turn, we were told that our names were not on the passenger list, even though we had a booking confirmation. The system did not allow us to complete online check-in, but there was a note saying that check-in could be done at the airport desk. Despite this, we were denied boarding and were not allowed onto the plane. The airline did not offer us an alternative flight. We then spent several more hours at the airport with our small child trying to resolve the situation together with our tour operator.
- Dublin-Antalya
- Economy
Aliona Z
Verified | May 27, 2026Dublin-Antalya
Economy
We arrived at the airport at 9:30 AM and stood in line to check in our baggage. However, when it was finally our turn, we were told that our names were not on the passenger list, even though we had a booking confirmation. The system did not allow us to complete online check-in, but there was a note saying that check-in could be done at the airport desk. Despite this, we were denied boarding and were not allowed onto the plane. The airline did not offer us an alternative flight. We then spent several more hours at the airport with our small child trying to resolve the situation together with our tour operator.
- Dublin-Antalya
- Economy
Terrence D
Verified | Apr 21, 2026Antalya-London
Economy
Dear Emre C.(Mr.), I am in receipt of your below email and to be quite frank I am very disappointed with your lack of taking responsibility when in fact it was the Sun Express Air line that damage and destroyed my suitcase on my trip back from Turkey on the 29 March 2026. If thee were warning or notification advising me to check my suitcase before leaving the Airport then I would not have waited until I left the Airport before checking my belongings at the Baggage irregularity desk. I did not realise until I was actually on the train home that I notice the damage so when i got home I submitted an insurance form from the Sun Express site. Only to get a rejection letter informing that I needed a verification report. So that being established I tried for several days to speak to a Sun Express representative with out any success. So I decided to take the empty damage suitcase to the Airport to obtain the verification report as requested by Sun Express. When I arrived at the Airport I when to the Customer Service help desk to Ask to liaise with a Sun Express operative. The situation was explained over the telephone and the Customer Service advise me that Sun Express could not complete the verfication report as this must be completed to support any claim for damage. The Customer Service advised me to proceed to the telephone enquiry line in Zone A area and advise the operative that i was on the way. When I got to the telephone I called through for at least 20-30 minutes before anyone answered the telephone. When this man answered the telephone is was so rude. I explain the situation to him and he refuse to assist. I then ask him if I could complete the irregularity baggage form. He then said it was completed on line now and that all damage must be identified a a report made prior to leaving the Airport. I asked him for a copy of the form he stated it was an on line form and know I could not get access to it. Him being so rude and unprofessional I requested his name and her mutter (Ali). Then asked him there was a supervisor on site this afternoon. He then informed me that I could find a supervisor in Zone A so I when to that zone only to find out that he was misadvising me. Because there was no supervisor walking the floor area in the Zone A area . I asked another Airport staff member for a Sun Express desk and they pointed me to the desk. When I got to the Sun Express desk I explained the situation and she called through to the Sun Express and got a form brought down for me to take away and complete. My argument is that If I know I had to report any such damage before leaving the baggage area. Please note that i have sent the Customs and Excise clearance form back to you as you have advise me to complete this form and return it to you. I await your response in this matter. Your sincerely, Terrence Dixon Case Reference Number: Sun-09962492 Dear Terrence Dixon, Thank you for your correspondence. I am sorry to hear about the baggage inconvenience you have experienced. Any irregularities with baggage must be reported immediately at the local Lost and Found office upon arrival at the destination airport and PIR (Property Irregularity Report) is necessary to verify the baggage irregularity. Unfortunately, we are unable to process the claim without Property Irregularity Report. We hope you consider the situation you have experienced as an exception. We would be happy to welcome you on board a SunExpress flight soon. Your request has been handled. If you have any further questions regarding your request, you may use the "Reply" button. Kind regards, Emre C.(Mr.) Claims and Complaints SunExpress Could you please spare a few minutes to complete our short survey? To access it please click here. We need your permission to contact you via phone regarding offers you wish to learn more about. Please confirm that you have given us your consent to call you by clicking here.
- Antalya-London
- Economy
Terrence D
Verified | Apr 21, 2026Antalya-London
Economy
Sun Express Not taking Responsibility for damaging my suitcase.
Dear Emre C.(Mr.), I am in receipt of your below email and to be quite frank I am very disappointed with your lack of taking responsibility when in fact it was the Sun Express Air line that damage and destroyed my suitcase on my trip back from Turkey on the 29 March 2026. If thee were warning or notification advising me to check my suitcase before leaving the Airport then I would not have waited until I left the Airport before checking my belongings at the Baggage irregularity desk. I did not realise until I was actually on the train home that I notice the damage so when i got home I submitted an insurance form from the Sun Express site. Only to get a rejection letter informing that I needed a verification report. So that being established I tried for several days to speak to a Sun Express representative with out any success. So I decided to take the empty damage suitcase to the Airport to obtain the verification report as requested by Sun Express. When I arrived at the Airport I when to the Customer Service help desk to Ask to liaise with a Sun Express operative. The situation was explained over the telephone and the Customer Service advise me that Sun Express could not complete the verfication report as this must be completed to support any claim for damage. The Customer Service advised me to proceed to the telephone enquiry line in Zone A area and advise the operative that i was on the way. When I got to the telephone I called through for at least 20-30 minutes before anyone answered the telephone. When this man answered the telephone is was so rude. I explain the situation to him and he refuse to assist. I then ask him if I could complete the irregularity baggage form. He then said it was completed on line now and that all damage must be identified a a report made prior to leaving the Airport. I asked him for a copy of the form he stated it was an on line form and know I could not get access to it. Him being so rude and unprofessional I requested his name and her mutter (Ali). Then asked him there was a supervisor on site this afternoon. He then informed me that I could find a supervisor in Zone A so I when to that zone only to find out that he was misadvising me. Because there was no supervisor walking the floor area in the Zone A area . I asked another Airport staff member for a Sun Express desk and they pointed me to the desk. When I got to the Sun Express desk I explained the situation and she called through to the Sun Express and got a form brought down for me to take away and complete. My argument is that If I know I had to report any such damage before leaving the baggage area. Please note that i have sent the Customs and Excise clearance form back to you as you have advise me to complete this form and return it to you. I await your response in this matter. Your sincerely, Terrence Dixon Case Reference Number: Sun-09962492 Dear Terrence Dixon, Thank you for your correspondence. I am sorry to hear about the baggage inconvenience you have experienced. Any irregularities with baggage must be reported immediately at the local Lost and Found office upon arrival at the destination airport and PIR (Property Irregularity Report) is necessary to verify the baggage irregularity. Unfortunately, we are unable to process the claim without Property Irregularity Report. We hope you consider the situation you have experienced as an exception. We would be happy to welcome you on board a SunExpress flight soon. Your request has been handled. If you have any further questions regarding your request, you may use the "Reply" button. Kind regards, Emre C.(Mr.) Claims and Complaints SunExpress Could you please spare a few minutes to complete our short survey? To access it please click here. We need your permission to contact you via phone regarding offers you wish to learn more about. Please confirm that you have given us your consent to call you by clicking here.Overall
- Damaged Suitcase
- Reasonable long flight
- Antalya-London
- Economy
- Loss: β¬75
- Desired solution
Anonymous member
Verified | Apr 9, 2026Izmir-London
Economy
Terrible customer service and customer support
Dear Sir/Madam, I am writing to formally report the serious issues I experienced during my flight on 08 April 2026 from Izmir Adnan Menderes Airport (ADB) to London Gatwick Airport, flight number XQ 882 (PNR: BB7836). The problems I encountered throughout my journey are detailed below: 1. Lost Baggage and Additional Expenses Upon arrival, my baggage was not delivered to me and was only sent the following day via another airline (EasyJet) to London Gatwick Airport. As a result, I had to travel from my home address (74 Lower Weybourne Lane, GU9 9HP) to the airport and back using my own vehicle (Mini Countryman). The journey is approximately 45 miles (around 72 km) via the M25 and takes about 1 hour each way. Considering my vehicle (2.0L Mini Cooper Countryman), the estimated fuel cost is approximately Β£15βΒ£20 one way, resulting in a total fuel cost of Β£30βΒ£40 for the round trip. In addition, I incurred Β£14 in parking fees and lost approximately 4 hours of my time. 2. Damaged Baggage Upon receiving my suitcase, I discovered that my Samsonite luggage had been damaged. This has caused both financial loss and considerable inconvenience. 3. Baggage Policy and Unjust Charge At the airport, despite having already purchased a cabin baggage allowance and although my suitcase met cabin size requirements, it was weighed. Even though I had already paid for 8 kg, I was told my bag weighed 11β12 kg and was asked to pay an additional Β£80. I was also told that if I did not pay, I could leave my luggage at the airport. Furthermore, during boarding, at least 5β6 staff members were repeatedly weighing passengersβ bags, which was both uncomfortable and unprofessional. Additionally, there is a clear inconsistency between the excess baggage fees stated on your website and those charged at the airport. 4. Unprofessional Behaviour Regarding Seat Allocation I was assigned a middle seat (11E). As I did not wish to pay extra for seat selection, I asked about seat availability and was told by a gate staff member that there were empty seats at the back and that I could move there. When I informed the cabin crew upon boarding, I was advised to remain in my seat and wait until boarding was complete. However, before the aircraft doors were closed, the same ground staff member came onto the plane, called me by my name, and checked whether I was seated in my assigned seat. This behaviour was highly inappropriate and unprofessional. When I questioned this, the staff member simply turned away without explanation. Another passenger suggested that this may have been an attempt to charge me extra if I had moved seats. All of these events occurred during an already difficult time for me. The purpose of my travel was to attend to urgent hospital needs for my bedridden father. Therefore, this experience has caused me significant emotional distress as well as financial loss. As a result, I request: β’ Reimbursement for all financial losses incurred (approximately Β£30βΒ£40 fuel cost, Β£14 parking fee, time loss, and baggage damage), β’ Initiation of the compensation process for my damaged luggage, β’ A formal apology from those responsible for the unprofessional and disrespectful behaviour. Please treat this as a formal complaint and provide an urgent response. If necessary, I am prepared to pursue legal action to protect my rights. All relevant documents and images are attached for your review.Overall
- Handling staff at the airport
- Flight on time
- Izmir-London
- Economy
- Loss: β¬550
- Desired solution
Jonah D
Verified | Apr 9, 2026Frankfurt-Izmir
Economy
Successful claim
I arrived at the Frankfurt airport more than 2 hours before my flight. Upon arrival but before heading to security, I tried to check in online. I received an error message and so I went to the check-in desk for assistance. I was told that they overbooked the flight by 3 passengers and that I would have to be checked in as a standby. They seemed hopeful that a spot would become available, but none did. I was rebooked for a flight through Pegasus airlines with a stop in Istanbul. I was also given a food voucher of 8 euros, which was barely enough to get a snack before my flight. My original time of arrival in Izmir was 7pm, April 2nd, but I ended up arriving at 1:15 in the morning the next day. At the Istanbul airport, I had to buy a portable charger and dinner out of my own pocket due to the delay. Despite our original plan to get dinner in the city after I landed, I did not arrive at my dad's apartment until 2:15 am. This ruined my sleep rhythm for the rest of the trip and deprived me of valuable time with my dad, whom I only get to see 1-2x a year.
- Frankfurt-Izmir
- Economy
- Successful claim
Anonymous member
Verified | Mar 16, 2026London-Antalya
Economy
Sunexpress how can you put your clothing in to 40-30-20 I hope not to fly with Sunexpress. If i was flying with virgin it would be totally much better 23kg Suitcase
SunExpress how can you say 40-30-20 a hand bag to put under seat πΊ I wish I was flying wish Virgin I would much happier to pack my clothing into a Suitcase.Overall
- Fly with sunexpress
- Very poor 9
- London-Antalya
- Economy
Iman R
Verified | Feb 28, 2026Antalya-Faro
Economy
Greetings AirAdvisor team I found the mixed and matched two tickets on SkyScanner and purchased via XML_ETRAVELI , from Antalya to Faro .. the transit was set to London LGW ( originally needs an extra visa ) and the second Flight how ever was set to depart from London STN . Two big problems mixed and matched by the companies , knowing that this will put traveler in trouble, i have missed my flight and i had to buy a new flight for 6 hours later. Beside that i will also have to ask friends to Pick me up in Lisbon to get to Faro because there is no Bus or Train at that late hours. Even when I complain about the wrong setting and match of tickets at the flight counter they told me, the companies just try to sell the tickets and they donβt care . Also tried to refund via ETraveli website but did not found any option. I would like to request refund and compensation as soon as possible. Best Regards Iman Rajabi Tabar
- Antalya-Faro
- Economy
Anika G
Verified | Jan 13, 2026Munich-Antalya
Economy
Successful claim
The all details are written in the 14 pages of the pdf file in detail. I have sent that attachment to sunexpress using info@sunexpress.com email adress an hour ago.
- Munich-Antalya
- Economy
- Successful claim
Elizabeth B
Verified | Jan 5, 2026Zurich-Antalya
Economy
Successful claim
Hi What was supposed to be a very chilled and relaxing holiday retreat with my daughters, turned into an absolute nightmare. Once arrived in Antalya with my daughters, me and other passengers were informed that our checked luggage was lost and we were directed to the lost and found office to fill the claim. I am taking medications for my high blood pressure and arthritis, so all my daily prescribed medicines are in there. Plus during my stay I was stressed and worried, I couldn't enjoy my trip and I relapsed again with my high blood pressure spikes. Buying extra clothes and underwear for me was too expensive as this extenuating circumstances was outside of my budget for the trip.I had expensive materials and clothes that I just purchased specifically for this trip ( together with jewellery and handmade tailored designed fashion clothes. I'm still hoping they can find my luggage because I'm seriously very stressed out at the moment, as I can't even changed my pants. On top of that I'm not familiar with Antalya and I can't walk too much so for me running into the city to find replacement clothes is another stress.I had several plans and they all went to the bin because of this unexpected inconvenience.
- Zurich-Antalya
- Economy
- Successful claim
Dan Robert C
Verified | Jan 4, 2026Manchester-Antalya
Economy
I have to buy new toiletries, going to airport to check my luggage which was not arrived and paid extra for the taxi. My holiday was ruined because I have not clothes to wear on for 4 days. And my luggage arrived all broken up with a massive hole.
- Manchester-Antalya
- Economy
Hamit P
Verified | Oct 30, 2025Schonefeld-Gaziantep
Economy
Successful claim
additional costs were incurred because our first suitcase also arrived but we received it. The second suitcase was lost, but we still didn't have our stuff for five days, and the contents of the second suitcase weren't even delivered. Therefore, I had to buy clothes and shoes for ourselves and toys for our child. I have already uploaded the payment receipts for this
- Schonefeld-Gaziantep
- Economy
- Successful claim
Christopher B
Verified | Oct 19, 2025Manchester-Dalaman
Economy
Successful claim
After arriving at Dalaman Airport there was no sign of our luggage. As we are both deaf/hard of hearing and on medication this issue has effected my anxiety as not been able to take my medication or use our hearing aid devices as all the equipment was in our suitcase. The suitcase has now arrived at the hotel and is damaged but there is no where to add the coat of this or pictures to this claim. Images available
- Manchester-Dalaman
- Economy
- Successful claim
Derek Phillip M
Verified | Oct 10, 2025Antalya-London
Economy
4 hour 55 minute delay on 18/09/2025
flight number XQ524 on 18/09/2025 was delayed by 4 hours 55 minutes should have taken off at 0910 but finally took off at 1405, we were told there was a tech issue just as we were about to taxi away from the terminal so had to go back to the stand ,we were on the plane just over 2 hours while they replaced a part then we were told to disembark because the air crew would run out of flying hours so they had to get another crew in they took us to the departure gate then led us through the terminal to a restaurant for food by the time we had queued up we only had time to eat half a bowl of rice then back to the departure gate we finally got back onto the plane and took off 4 hours 55 minutes lateOverall
- 4hr 55mins delay
- air crew
- Antalya-London
- Economy
- Desired solution
Filip K
Verified | Sep 9, 2025Prague-Antalya
Economy
Technical problems
we waited at the airport for over 3 hours and that made the whole journey longer, everything took a long time... we were supposed to arrive at the hotel after lunch, we wanted to eat etc. but we only arrived after 7pm- Prague-Antalya
- Economy
Anonymous member
Verified | Sep 8, 2025Antalya-London
Economy
Bad experience at the Airport in Antalya.
I travelled from Antalya to London Gatwick with my 2 children today. We were asked to check in online before our departure and we were allowed 1 small bag and 1 cabin bag each. Upon arrival at the airport, the staff did not look at our online check in and the information we had regarding our baggage allowance. Instead, they told us to pay Β£40 each for our luggages. They said I booked Sunexpress and that is what Sunexpress does. So UI ;paid Β£120 in total for our small bags. After I paid the money, they asked us to take our bags with us to the plain. I attempted to speak to one of the staff regarding this, she shouted at me and told me to go away. Sunexpress, kindly refund my Β£120. I had the right luggage for me and my 2 children, which we carried on the plain. I look forward to hearing from you regarding the refund.Overall
- I travelled from Antalya to London Gatwick today. with my 2 children. We were given 1 small baggage and 1 cabin bag each to travel on the plain with online check in. We checked in online a day before our departure and we were not suppose to pay fo
- I'm afraid not, as I tried to speak to one of the staff, she was shouting at me and told me to go away.
- Antalya-London
- Economy
- Desired solution
Refund
HΓΌseyin Mirza Y
Verified | Sep 7, 2025Erfurt-Diyabakir
Economy
No reason given
My first flight (SunExpress XQ247) delayed for about two hours which made my second flight (SunExpress XQ7112) to be missed. They offered hotel and shuttle. The next flight they arranged was (SunExpress XQ7114). I have arrived 12 hours later than original agreed time. There was no breakfast when we arrived the hotel and had to wait till lunch. The shuttle left us to wrong (international) terminal and we had to navigate by ourselves to correct terminal (domestic) again. In the end I had to endure 24 hours travel time which was supposed to be 12 with only One Meal (lunch) provided and made additional troubles to explain our situation multiple times! When I contacted them for compensation they denied my claim and any information why there was a delay.- Erfurt-Diyabakir
- Economy
Andrew R
Verified | Sep 5, 2025Manchester-Dalaman
Economy
No reason given
We were told at the check in desk our flight would be delayed but they did not know how long. They updated the flight from 18.20 to 19.45, this was confirmed in an email due to operational reasons. It was then updated to 00.50am 21/08/2025. We were then verbally told this was due to a medical reason. They finally checked us in and while in the airport we then found out at a later time the flight was now cancelled and we would have to spend the night in a hotel. We were told to be back at the airport for 10am and we would fly on the 21/08/2025 at 12pm. Later that evening while in the hotel we then received a txt to say we would now fly at 2pm on the 21/08/2025. We eventually flew on the 21/08/2025 at 15.40pm. I have some emails from the airline with updated times and operational issues, stated.- Manchester-Dalaman
- Economy
Kamil O
Verified | Sep 2, 2025Economy
your annoying "CAPTCHA" on your website
I am sick and tired of your "CAPTCHA". Each and every time I go on your website, your "CAPTCHA" kicks in. Very annoying, and it is not clear to me what you are trying to achieve.- Economy
- Desired solution
Other - none
Elyjah K
Verified | Aug 19, 2025Birmingham-Dalaman
Economy
Influence by other flights
We got to BHX airport around 2.5 hours before our flight, we were refused entry and had to wait outside of the airport. Around 1.45 hours before we were due to depart SunExpress texted and said the flight would be delayed for 9 hours, then another text saying 13 hours delayed then a last text saying 17 hours delay. We had to head back home and didnβt fly until 4PM on 7/8/25 and landed in DLM at around 10PM. We were given a complimentary food voucher of Β£15 x 2 to spend in the airport before departing. The holiday was lovely however we were supposed to have 10 days and only had 9 because of the delay. We missed out on a day of our holiday that we paid for.- Birmingham-Dalaman
- Economy
Karis K
Verified | Aug 19, 2025Birmingham-Dalaman
Economy
Influence by other flights
We got to the airport in time for check in and weβre not allowed to enter the airport, weβre told to wait to hear from our airline to see if the flight would go ahead, and weβre told around 1 hour 55 minutes before we were due to fly out that the flight would be delayed by 9 hours then another text delayed by 13 hours then a last text for a delay 17 hours. We arrived at DLM the next day at 10PM when originally we would of landed at 3AM and had a whole day but we missed a day of our holiday due to this and were given a Β£15 food gift card by the airline for compensation and to say sorry. The holiday was still lovely however we would have loved to of had the 10 days that were paid for but unfortunately only had 9.- Birmingham-Dalaman
- Economy
John H
Verified | Aug 18, 2025Zurich-Beirut
Economy
No reason given
It was over the phone Airline onlh offered cancellation and refund. Extra cost was new tickets to Bey- Zurich-Beirut
- Economy
Kassem Moussa M
Verified | Aug 18, 2025Zurich-Beirut
Economy
No reason given
We contacted the airline over the phone and they were not helpfull so we canceled the booking with them and had to rebook.with another airline- Zurich-Beirut
- Economy
Kassem Moussa M
Verified | Aug 18, 2025Zurich-Beirut
Economy
Terrible Airline and customer service
Went to the airport to check in we were told bookimg was canceled. They said they tried to contact me over the phone with no answer but they refused to share the phone number on file , not even 4 digits. Agent was very unprofrssional, kept saying there was no flight leaving the same day even though at the counter where we werenstanding all day, were telling them that there is a flight indeed leaving shortly but the agent who was on the phone kept on denying. Most bizzare thing is that sunrise claimed that booking was canceled back in may , but for some reason i bever received any refundOverall
- Very poor customer service
- Nothing positive
- Zurich-Beirut
- Economy
- Loss: β¬400
- Desired solution
Michael B
Verified | Aug 18, 2025Economy
A sad reflection on SunExpress
Compensation is not always automatic in the event of βextraordinary circumstancesβ but I would suggest that industrial action falls outside that exclusion. My family and I were looking forward to a much-needed holiday together for a number of personal reasons. The flights were booked many months ago and we settled down in anticipation of our holiday. My wife and I have travelled with SunExpress in the past and found the service to have been exemplary. The first issue arose on Friday August 15th when we were informed that our flight, scheduled for Tuesday 2nd September, had been moved. Not by a few hours forward or back but by a FULL DAY to Monday 1st September. This meant we would be arriving at our destination 24 hours ahead of time with no accommodation! No explanation β you just moved it. This was the last notification of changes we received. In the following 24 hours we managed to re-arrange our hotel, taxi to Stansted and from the airport at Dalaman. Then, on Saturday came the bombshell that they had cancelled that flight too. Leaving us stranded with no flights to our holiday. This we discovered by checking our flight details on their website. Later that day we discovered that they had also cancelled our return flight. None of these cancellations were notified to us. We only discovered them by checking your website and Skyscanner. I know they have issues within the company at the moment, but this lack of communication displays a sad lack of customer care that can only reflect badly on the airline going forward. They have been scrambling around to avoid the βcancelling in less than 14 days ruleβ and it seems that this is the companyβs policy rather than caring for customers who have paid their money in anticipation of a basic service level and communication in the event of problems. This sorry circumstance has not only spoiled our anticipation of our much-needed break but has also left us out of pocket as we spent the weekend trying to rebuild the holiday that SunExpress had so callously ruined. As a party we have incurred additional costs of Β£120 for an extra night in the hotel, Β£85 for a taxi to Luton instead of Stansted, Β£100 additional flight costs and Β£40 in telephone costs. They can point to the fact that they managed to cancel things outside the 14-day rule despite not informing us and therefore owe us nothing. They may feel happy about that. The team have done at least part of their job by getting the cancellation in place despite leaving us, the customer, to find out by getting on to their website and others to find this information. If we had just re-booked the outbound flight they were prepared to leave us stranded in TΓΌrkiye by cancelling the return flight without properly informing us.Overall
- Late cancellation with no notification
- We won't have to travel with SunExpress again.
- Economy
- Loss: β¬345
- Desired solution
Diane N
Verified | Aug 2, 2025Economy
I checked in on line and was the charged Β£100
I checked in our party of five on line in the hotel was unable to print at hotel we had confirmation screenshots and the man at the airport would not accept this we are both in our 70s and we had grandchildren with us we cannot afford this amount when we genuinely did book in on line please can you refund the Β£100
- Economy
- Loss: β¬100
- Desired solution
Refund
Anna D
Verified | Jul 15, 2025Economy
It's about paid places and check-in.
Hello, I wanted to file a complaint because I paid for seats on the plane and quick check-in, unfortunately I did not receive a place that was purchased for 2 flights and the check-in was supposed to be quick at the airport, I was normally in line when you can take money for something and it is not done anyway. Please refund money for places that I did not receive. I had purchased seats and I got quite different places, but it was impossible to sit comfortably on a plane. I paid Β£63 for free for your services and please solve it somehow.
- Economy
- Desired solution
Expenses reimbursement
Paul C
Verified | Jul 12, 2025Manchester-Antalya
Economy
No reason given
We were originally due to depart at 1:35pm 18th July. The electronic board in Manchester airport did not update all day, kept saying information to be given at 3pmβ¦ Speaker system kept cutting out when giving gate of flight to passengers. We got on-board Flight XQ593 with the doors of the plane closing 5:40pm. On board reason for the delay given was βoperational reasonsβ. At 6:15pm got told we had to get off plane with all passengers got told the cabin crew had worked over their hours. At 7:10pm Aviation Authority challenged the cabin crew on-board telling them they should not have flown to Manchester. It should have been a new crew. After 2 hours sat on the plane, all passengers had to depart the aircraft at 7:15pm. We had zero communication of when new flight will be. I found out by word of mouth from other passengers. The next day we tried again, arriving at the airport at 6am. We checked in and got given wrong gate of 22 which our flight ended up being from gate 8. Again we had zero communication from anyone at TUI and it was written incorrectly on the terminal board. The flight left Manchester airport 22 hours later than scheduled on 19th July. When arriving in Antalya my hotel room at 9pm I was told my room had been given away as TUI didnβt tell them I was still arriving. I was given a different room after 2 hours of waiting and was told I have to move again the next day by between 9-10am. I basically got a 4 day holiday but paid all inclusive for a week. I have not received the service I was promised by TUI or SunExpress. The reason this flight was delayed overnight is due to the cabin crew working over their allotted working hours. I know this as it was confirmed on-board by the staff and also the Aviation Authority who confirmed that the cabin crew on-board that day should not have flown on XQ593 to Manchester as it was then always impossible for the flight from Manchester to Antayla to occur. My young son and I were denied a full day of our holiday because of this flight delay without so much of an apology. Once we eventually got to the Prince Turan Hotel TUI hotel our booked room had been given away to another family, again due to arriving a day later than scheduled. This has been the most stressful travel experience of my life, I have been treated with nothing but disrespect from TUI, and SunExpress, from WhatsApp messages left on read, the lack of communication from the outset was diabolical. I have attempted to file for compensation, I have emailed TUI & SunExpress and also spoke on the phone with TUI without resolution.- Manchester-Antalya
- Economy
Lance C
Verified | Jun 23, 2025Leeds-Antalya
Economy
No reason given
1st told us delay due to technical issue then changed to bird strike which I don't believe put up in hotel 4 hours sleep then rechecked in no offer of water or food whole delay then had to pay again as missed transfer- Leeds-Antalya
- Economy
Monika K
Verified | Jun 21, 2025London-Antalya
Economy
No reason given
The flight took off more than 3 hours later than scheduled time and the door at the destination have opened more than 3 hours that scheduled landing time.- London-Antalya
- Economy
Alexander W
Verified | Jun 20, 2025Economy
Booked and paid for seats on the flight (Edinburgh)
Tried to check in using the App & online, 23hrs before flight. Unable to check in, could not pass the purchase a seat page. After numerous attempts, eventually gave in and purchased two seats (8A & 8B = Β£15.97). On arrival at airport, discovered that most passengers had the same issue and had not checked in. The agents then allocated us seats (33B & 33C) despite us telling them we'd pre booked seats. I would appreciate if you could refund the seat costs that we didn't actually want and didn't receive. Thanks Alex- Economy
- Loss: β¬20
- Desired solution
Refund
Hiam K
Verified | Jun 20, 2025Economy
Missed the plane
My Name is Hiam khanafer,the plane(DM38V6 ) on 12/6 from Copenhagen/Denmark at 09:45. This is my booking reference 23226047352. And the Fly No: XQ571 June 12, we were supposed to fly to Beirut via Antalya/Turkey from Copenhagen Airport/Denmark, SunExpress Airlines XQ571. We arrived at the airport at 08:20 and then there was a long queue where you check in your luggage, waited for more than half an hour and we managed to check in at 09:05 and then we went up the stairs to Securitas, many people threw water and put their makeup etc. in a plastic bag and we did the same, then we continued there where there were families. We waited to scan the passport further to the guard after there was a small screen with a stop sign (screen) that showed where to go to which belt where you put your hand luggage on the belts further because it would go through the control. We waited until the screen showed number 7, we went to the belt which is number 7 and waited and waited for a long time and the clock was ticking. I went up to the people checking the things despite the lines and asked them to hurry up and showed them my boarding pass. They asked me to go back and wait for my turn and I did. So when I got there I said I was late now, two of them looked at each other as if it was something funny for me to miss the flight, then one of them answered and said you should just run in a way that he knew I wouldn't make it anyway, I had three children with me, took our things from the boxes on the belt and the children and I ran but we never arrived and the flight has flown away. I was very sad and disappointed and my children were there as well as my family waiting for us in our home country. It was 10:00. I would have made it if they hadn't been so slow in checking the bags on the belt in the boxes. There were a lot of people at the check-in for the luggage. Otherwise I would have made it. If there had been more employees there I wouldn't have missed the flight. My bags were already checked in. If they had called us with a microphone, the guard checking the bags would have let us go before the others who had time. Then we wouldn't have missed our flight. This was all the airport's fault and the responsibility lies with you. It was not okay. My whole vacation is ruined now!- Economy
- Desired solution
Refund
Belgiz P
Verified | Jun 19, 2025Eskissehir-Brussels
Economy
No reason given
Hello, Unfortuantly i have a negative experience that i would like to share. After booking my ticket this number+904440797 tried to reach out to me. I called them back but could not reach them. Before i left Belgium i've called the airline on this number +3197010269797 and also +904440797. The Turkish number was not accesible but the dutch number i called on the 27th of may confirmed both flights, the flight of 29 may and also june 12th. Abroad i have limited internet acces. But i've checked often my mails thrue wifi. The last week i havent received any information about the cancellation of my flight. I have scheduled my flight to an expensive event on June 12th. This event cost me 80β¬. But i couldnt go. And i've been forced to use my 4G. The same day i called the Turkish number, again no answer. I've paid the taxi to the airport first cash, thats the reason why i cant proove that direction. I was there at an empty airport. I've had no internet acces but they could call me, i would have answered. Best regards Belgiz- Eskissehir-Brussels
- Economy
Bogdan C
Verified | Jun 4, 2025Economy
gatwick airport changed our seats
Hi there I would like to raise a complaint as it is not possible after I paid for the seats to find out at the check-in desk that our seats have been changed!!! Can you please look into this matter and get back to me ASAP!!!- Economy
- Loss: β¬35
- Desired solution
Refund
Anne A
Verified | Jun 4, 2025Economy
Seat allocation and baggage
Checked in on line was not allocated the seats we had reserved and payed for showed the girl at check in the allocated seats as they were extra leg room was humiliated and told we were to old to sit there told her we sat there on the way out 2 weeks before she would not listen we were then charged for excess baggage that we had already payed for found the whole experience degrading we all know dalaman airport can be a night mare but that carry on was atrocious and very stressful for everyone.- Economy
- Loss: β¬200
- Desired solution
Refund
Apology / Voucher
Anne A
Verified | Jun 4, 2025Economy
Did not get seats we payed for and had to pay excess baggag
Checked in on line was not allocated the seats we payed for so when we got to the desk showed girl the seats we should have had as it was extra leg room was humiliated and told we were to old to sit there explained we had similar seats 2 weeks before she wasn't interested then we were charged for extra baggage that we had already payed for we found the whole experience very distressing and the staff at the check in desks very rude we all know that dalaman airport can be a night mare but the way the check in staff were treating people was abominable- Economy
- Loss: β¬200
- Desired solution
Refund
Apology / Voucher
Maria S
Verified | Jun 3, 2025Economy
Fooled by high ticket prices.
We (7 of us) missed our flight with Pegasus from Antalya airport on 250524 due to a delay in check-in by a baker and that we did not know that the gate to the flight was closed 30 minutes before the flight was to take off (no information about that). We were there 25 minutes before departure. We then saw online that there were 8 seats left on the Sun Express flight home for 800:- (73.23 euro) to Sweden which was 15 minutes early. Shortly after that, 2 men from Sun Express come and announce that they will help us home, we then ask if there are really seats left and they answer that there are. We come to their office and there is a third man there who informs us that we now have to pay 4429:-p per person (in Euro it is about 405,89 euro) for the flight ticket home (the only plane that goes home). We question this and get the answer that this is the price that applies if we want to go home. We think that these men simply deceived us and that they quickly bought up these tickets to then sell them expensively to us and thus make a big buck for themselves. We were also made to sign a paper with our email address and were promised that we would receive vouchers within 3 days, none have arrived yet after 10 days. Sad and a corrupt way to scam people. The man who helped us at the gate and filled in passport details told us that this thing of people missing their plane with Pegasus happens about 20 times every week and you can understand how many people get scammed on high ticket prices from SunExpress. (and there were at least 30 places available on the flight)- Economy
- Desired solution
Saranda M
Verified | May 29, 2025Copenhagen-Antalya
Economy
Technical problems
"My flight was canceled. We arrived at Kastrup at 9:00 AM, and we were supposed to leave at 1:20 AM, but we sat on the plane until 3:00 AM, and no one told us what was happening. Then, when we found out that the flight was canceled, we had to go down, get our luggage, and go to the information desk, but the person who was supposed to help us was very rude and had no information to give. You sent a lot of different times when the next flight would leave, but they were wrong times all the time. Nothing was correct. It was very bad that no water was offered as an apology while we were waiting. We received no compensation for train or hotel, so we had to sit on the floor and wait for information. My mom has breathing problems and asthma; she almost fainted because of all the stress of going up and down. This was very bad; my legs were super swollen and with a lot of bruises that I got when I had to pick up my luggage. Our flight left at 11:00 AM; we lost a whole day; we arrived at the hotel at 6:00 PM."- Copenhagen-Antalya
- Economy
Lance C
Verified | May 29, 2025Leeds-Antalya
Economy
No reason given
Flight delayed 15 hours apparently due to bird strike don't believe them put up in hotel overnight but 4 hours no food or drink provided lost day holiday had to pay again for taxi as lost booking- Leeds-Antalya
- Economy
Lamija M
Verified | May 28, 2025Copenhagen-Antalya
Economy
Technical problems
"My flight was canceled. We arrived at Kastrup at 9:00 AM, and we were supposed to leave at 1:20 AM, but we sat on the plane until 3:00 AM, and no one told us what was happening. Then, when we found out that the flight was canceled, we had to go down, get our luggage, and go to the information desk, but the person who was supposed to help us was very rude and had no information to give. You sent a lot of different times when the next flight would leave, but they were wrong times all the time. Nothing was correct. It was very bad that no water was offered as an apology while we were waiting. We received no compensation for train or hotel, so we had to sit on the floor and wait for information. My mom has breathing problems and asthma; she almost fainted because of all the stress of going up and down. This was very bad; my legs were super swollen and with a lot of bruises that I got when I had to pick up my luggage. Our flight left at 11:00 AM; we lost a whole day; we arrived at the hotel at 6:00 PM."- Copenhagen-Antalya
- Economy
Rebekah G
Verified | May 26, 2025Leeds-Antalya
Economy
Successful claim
No reason given
Arrived at boarding gate to be told technical issue turned round left at airport till moved out to hotel at midnight 4 hours sleep back to airport rechecked in flight finally left at around 845 ..we was told then it was bird strike but believed false Info to stop us claiming wasn't provided with any food or drink during this time also lost transfer and had to pay again for taxi at antalya Lost day of holiday- Leeds-Antalya
- Economy
- Successful claim
View more