SunExpress complaints: comments, page 3
123 comments
Saranda M
Verified | May 21, 2025
Copenhagen-Antalya
Economy
Successful claim
Technical problems
"My flight was canceled. We arrived at Kastrup at 9:00 AM, and we were supposed to leave at 1:20 AM, but we sat on the plane until 3:00 AM, and no one told us what was happening. Then, when we found out that the flight was canceled, we had to go down, get our luggage, and go to the information desk, but the person who was supposed to help us was very rude and had no information to give. I didn't receive any compensation for anything while I was waiting. You sent a lot of different times when the next flight would leave, but they were wrong times all the time. Nothing was correct. It was very bad that no water was offered as an apology while we were waiting. We received no compensation for train or hotel, so we had to sit on the floor and wait for information. My mom has breathing problems and asthma; she almost fainted because of all the stress of going up and down. This was very bad; my legs were super swollen and with a lot of bruises that I got when I had to pick up my luggage. I have a lot of pictures of what my legs looked like from all the bruises I got. That started badly, we were so happy and excited to go, our vacation was ruined, Mom got sick after we arrived. Our flight left at 11:00 AM; we lost a whole day; we arrived at the hotel at 18.00 PM." I Request compensation according to EU directive 261/2004, state the amount you expect (should be a "Flight type 2", i.e. β¬600 per person, see the Wikipedia link below).
- Copenhagen-Antalya
- Economy
- Successful claim
Lance C
Verified | May 19, 2025Leeds-Antalya
Economy
No reason given
Took onto boarding gate then turned us back saying technical issue then said it was bird strike I believe that was a ploy to stop us claiming we received no offer of food or dri nk eventually they took us to hotel at midnight 4 hours sleep to get back for 5 check in still nofood or drink no sandwiches what so ever lost day holiday finally got to airport afternoon had to arrange taxi as we lost advance booking 100 euros- Leeds-Antalya
- Economy
Ranjit B
Verified | May 7, 2025Birmingham-Antalya
Economy
No reason given
We were delayed by 4 hours with no explanation or drink or food offered we arrived really late then luggage took over an hour to come which made us even more late- Birmingham-Antalya
- Economy
Ergun S
Verified | Jan 6, 2025London-Izmir
Economy
Weather conditions
Seems like due to weather conditions. So no compensation eligibility but i wanted to check with you too in order to be sure.- London-Izmir
- Economy
Lorraine P
Verified | Dec 29, 2025London-Izmir
Economy
Don't remember
I am disabled and I had assistance. I cannot sit for long, I am always lie down. This delay caused such excruciating pain and anxiety, I just wanted to lie down, I was near to tears with the pain. I arrived at Izmir about 2.30am and my final destination 7.30am. This delay has really taken its toll on my body and severe lethagy and tiredness. I will now be in bed for at least 3 days, before I can even get out of bed.- London-Izmir
- Economy
Deborah G
Verified | Oct 30, 2024London-Antalya
Economy
Don't remember
Spent over 12 hours in London Gatwick waiting for this flight, it was meant to depart at 11.55am on the 21st July and didn't leave the airport until 9pm. In all that time spent at the airport we weren't given any updates to what was happening or why we were delayed - we just had a 8euro voucher each. This delayed caused us to miss the first night of our holiday, as we arrived on the 22nd July into Antalya around 4am. This then caused us to go straight to bed when checking in at our hotel at around 6am losing another day of a 10 night stay annual family holiday trip. We save up all year for this one holiday which was completely ruined by this extremely long flight delay.- London-Antalya
- Economy
Dilek S
Verified | Oct 25, 2024Antalya-Joenkoeping
Economy
KrΓ€nkt bagaget sΓΆnder
Hello! I was coming home from Antalya to Copenhagen 4 September when I was picking up my bag itβs was broken and many of my things are missing ! I am so disappointed and sad , upset how they were treated us ! They took money from us and were so mean in Antalya Airport. Itβs not okay! I need to talk to someone! Because this makes me so angry and sad . And my bag was broken and my things is missing. I have everything to show you the tickets and receipts we payed money for nothing. That woman treated us so bad even threaten us ! she yelled at us and said if you don't pay I'll call the police and you can't fly home I need help from you because tow weeks I try to get help nobody wants to help me!! If you donβt want to help me I need a then I need a document stating that you do not want to help with the case!!! Sincerely, Dilek
- Antalya-Joenkoeping
- Economy
Sharon M
Verified | Oct 24, 2024Dublin-Antalya
Economy
No reason given
Flight was due to depart at 12.30, we never boarded till 13.30 and never departed till 16.00 without even being offered a drink, airline is denying there was even any delay. We arrived at Antalya at 22.00, the time we got to hotel there was nothing to eat and we had to be collected at 8.00am to go to appointment very tired and hungry- Dublin-Antalya
- Economy
Anonymous member
Verified | Oct 13, 2024Warsaw-Tirana
Economy
Luggage was left at Antalya AYT airpoirt
Luggage was left at Antalya airpoirt even though I asked several staff members to ensure I don't have to retreive it in AYT and check it in separately which was confirmed - I was assured once again at the check in counter that bag will be transferred automatically. However it did not reach Tirana on Oct 1st. I had to continue my week trip with no personal belongings, no clothes, etc. I had to buy toiletiers and clothes to change.- Warsaw-Tirana
- Economy
Sophie W
Verified | Aug 5, 2024Birmingham-Dalaman
Economy
Successful claim
Unknown
I received a text message at around 22:30pm from sun express saying our flight had been cancelled until the 23rd of July so this would of made us miss 2 days of a hotel that we had booked as all inclusive. We rang the airline through the night and they kept saying they had not been notified. We then called at 6am in the morning on the 22nd to be told to go to the airport. We made our way there and they then told us the flight was cancelled until tomorrow. I called sun express and and asked for a refund of my flight to which they refunded me Β£149 when the total cost of the the flights were Β£610. I explained that I needed my money back as I had used my holiday spending money to book new flights which were not at East Midlands a lot later in the day. So again we had to really budget our money and could not do everything that we had planned. They told us we would receive the money back within 3-5 days. I am still waiting for this. I have also opened a case with them and they have not got back to me for 2 weeks. They are now offering us Β£350 for the pair of us! Which is Β£175 each for cancelling our flight and moving it to the next day.- Birmingham-Dalaman
- Economy
- Successful claim
Mykyta M
Verified | Aug 2, 2024Copenhagen-Antalya
Economy
Unknown
I got the news that flight was postponed only at 23:00 (2 hours before the flight), at the end I missed my transfer in Antalya Airport to my hotel because of delays. Also I could stay tired in Airport and obligated to sleep there.- Copenhagen-Antalya
- Economy
Michelle F
Verified | Jul 28, 2024London-Dalaman
Economy
Successful claim
Technical problems
we boarded the aircraft and were informed an hour later about a technical issue. After two more hours, we were asked to disembark without any guidance or assistance. Eventually, we were informed that they would be accommodated in a hotel for the night, but were only checked in at 3 o'clock in the morning with no communication from TUI or Sun Express I had to ring sun express twice and still had no updates of what was happening with our flight. The next day, we were informed of a new flight, but upon reaching the airport, the departure time was still uncertain, resulting in additional expenses at Gatwick. Finally, when we boarded the flight, we were informed of a refueling delay, followed by missing their flight slot, leading to an additional two hours of waiting on the plane.- London-Dalaman
- Economy
- Successful claim
Shaydon R
Verified | Jul 28, 2024London-Dalaman
Economy
Unknown
My flight was delayed then we got on the plane and was told to wait 1 hour there was no air con it was hot we then got told 1 hour 20 minutes then another 45 minutes past and we was asked to get of the plane at 00.05am i then went to get my luggage witch was lost and took over three hours to find 3.10am we left gatwick my child had a nose bleed due to the stress then we could not get a cab took 20 minutes my children was cold it was raining had to pay for a cab home costing sixty pound then i was given all diffrent flight times for the replacement flight had to get back to Gatwick airport to do it all agian my son has addtional needs and this was very stressful to do agian and this was very stressful for us. Once we arrived at dalaman their was no shuttle for us due to the cancelled flight so i had to get a taxi coasting 3400 lira to get us to the hotel . This has been a very stressful first time experience for us with extra cost lack of sleep and all the stress. We are still trying to catch up and try and enjoy our hoilday .- London-Dalaman
- Economy
Emily C
Verified | Jul 28, 2024Schonefeld-Dalaman
Economy
No reason given
We were left on the tarmac both the night of the initial flight and the next day. During the day we waited on the tarmac for around 3/4 hours the delay totalled up to 18 hours by the time I reached turkey from when the initial flight was meant to leave.- Schonefeld-Dalaman
- Economy
David G
Verified | Jul 26, 2024London-Dalaman
Economy
Influence by other flights
Both myself and Annmarie Bind are registered disabled. I struggled massively with the waiting and discomfort, however Annmarie has a herniated disc in her back and the 22 hour delay, with nowhere to go for 10 of those hours, but the check in hall floor, the impact of this meant that her condition worsened to the point she had to be wheelchair bound as she couldn't walk, and this was continued with her having to be take on the special provision to be lifted onto the aircraft via the disabled access. This impacted on our short break as we only had a 5 night break, which was now cut short to 4 nights, which for the first 2 days, we couldn't do anything because we were both not able to walk far enough to enjoy anything due to the huge impact of not having any disabled provision for help at the airport from either the travel company, airport or airline. Thoroughly disgusted at the treatment and complete lack of assistance when a Someone is clearly in excruciating pain. Initiallty we were due to take off 20th July at 20:50. There was a delay in getting on the aircraft, and then once boarded, we sat on the tarmac, with no air-conditioning, for over 2 hours, being only offered half a cup of water each. When cancelled, all we were told was to go to the check in area and await details of when the flight would be rescheduled. The excuses we were given were- 1/ Part of the air-conditioning is broken and we're waiting on a part. 2/ The flight crew are over their hours and need to stop. 3/ There are wildfires in Izmir and all other flights are being sent to Dalaman. 4/ Air traffic control are restricting the number of flights because of bad weather. 5/ Another aircraft has been allocated our flight slot. After this, the nightmare already explained of a 22 hour delay ensued which was made worse because at 2am when all sat in the check in area, there was no representation from Sun Express and no information given, no accommodation offered until the next day as no hotels available. Considering this is not an event that is that rare, the contingency and utter lack of organisation of customer management is abysmal.- London-Dalaman
- Economy
Egehan K
Verified | Jul 25, 2024Milano-Izmir
Economy
Influence by other flights
It was scheduled on 2:40. They told me that the plane has not arrived on time, and there were some operational problems. So the flight is delayed for 3 hours. This means instead of arriving at 6:40, I will arrive at 9:40, making my entire arrival problematic.- Milano-Izmir
- Economy
Ion M
Verified | Jul 23, 2024London-Dalaman
Economy
No reason given
So, in 20.07.2024 I had a fight from London Gatwick airport to Istanbul, with 1 stopover in Dalaman. I was supposed to depart at 21.15 from London and catch the connected flight in Dalaman, but the departure was delayed almost 4 hours (1 hours in the airport and 3 hours in the airplane) without telling me the reason. Due to the delay I bought another ticket for Istambul with the departure at 08.40 in 21.07. The plane landed in Izmir instead of Dalaman so I ve lost all the tickets and I was forced to buy another one for Istanbul from Izmir. The airline company didn't wanna assist me in my complaint and said to me that I have to buy my ticket.- London-Dalaman
- Economy
Victor N
Verified | Jul 22, 2024Manchester-Antalya
Economy
Successful claim
Technical problems
They just sent email that the flight will be delayed till 20:00 but we depart 00:30. I ask staff why it was so late and they said they been called from home to do this flight. So i don t really know more. We spend 20h to reach the destination plus we lost a night and a half day from our holiday- Manchester-Antalya
- Economy
- Successful claim
Mina Havva Y
Verified | Jul 18, 2024Copenhagen-Gaziantep
Economy
Unknown
Firstly the flight were delayed to 01:30, then 03:00, then 04:00 and now 05:30 without any explanation- Copenhagen-Gaziantep
- Economy
Victoria D
Verified | Jul 15, 2024Birmingham-Dalaman
Economy
No reason given
We tried looking at the airlines website and sent an email for support as their website does not appear to allow for claims for flight dates in the past. We have not made a claim via the website directly and decided to use Air Advisor instead as we could tell the process would be too difficult. No information was given regarding the delay however there was a delay notice issued via the screens upon entering the departure lounge. There was later an issue with a group of individuals whereby 1 person was not allowed onto the flight and escorted away by police. This perhaps made the delay worse but was not the primary cause. During the long delay we ended up paying for food and drinks while in the departure lounge. We do not have all receipts but we have a digital track on our banking apps for all purchases. The daley basically meant we missed out on the first nights accommodation before breakfast and really disrupted our first day on holiday with plans to go out of the resort ruined. We were not given any information on the delay nor were we provided with any vouchers to use for food and drink within the airport.- Birmingham-Dalaman
- Economy
Simon H
Verified | Jul 10, 2024London-Antalya
Economy
Unknown
Delay meant late arrival at hotel 11pm and our room had not been held available, so we were forced to transfer to another hotel for the night and come back next day. Not at our cost but hotel was lower spec and disrupted 1st day of our holiday. At no time was there contact from airline, revised departure time, or passenger care given ie. Offer of Compliment drink or snack would have been nice.- London-Antalya
- Economy
Amanda G
Verified | Jul 9, 2024London-Antalya
Economy
Unknown
Due to the fact that our flight was delayed when we arrived at our hotel the room we had booked had been given to someone else and they downgraded our hotel for one night, we arrived at the hotel at midnight and was given the option of waiting until 4am in the morning or staying at another hotel for the night- London-Antalya
- Economy
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