TAROM complaints: comments, page 2
109 comments
Alexandra Elena T
Verified | Feb 17, 2025
Bucharest-Rome
Economy
No reason given
I made the reservation with AeroItalia via Booking and the flight does not exist in reality at all. The flight did not exist for Bucharest Otopeni at all, it was not canceled, this flight did not exist.
- Bucharest-Rome
- Economy
Stefan N
Verified | Feb 7, 2025Oradea-Bucharest
Economy
No reason given
Airline did not respond. I have sent several emails and filled in the online compensation form too.- Oradea-Bucharest
- Economy
Diana Iuliana I
Verified | Feb 4, 2025Iasi-Cairo
Economy
Weather conditions
At the airport, after the annoucement of the flight cancellation was offcial, I have asked the agent to cancel the first flight and the agent did that and told me to contact by email the airline for the refund. I emailed Tarom on their 2 email addresses (contact@tarom.ro, rezervari@tarom.ro) and followed up several times, but no response. The reseravtion was done through Booking.com, so I contacted this company too. They have advised to get in touch with Tarom directly.- Iasi-Cairo
- Economy
Roxana Gabriela C
Verified | Feb 4, 2025Paris-Toulouse
Economy
No reason given
I had to stay 6 hours in Paris due to the fact that the flight was cancelled (for not understandable reasons). I requested to be allocated to a better connection, but no reply from the company, even if there were free sits..I arrived after 11pm o'clock at the hotel. No clear communication from the company- Paris-Toulouse
- Economy
Alexandra S
Verified | Jan 17, 2025Bucharest-Iasi
Economy
Weather conditions
I wasted 26 hours at the airport, I missed an important event, I was part of the polling station, from which I was kicked out because I didn't arrive on time (it was voting day). The company didn't offer anything and they didn't respond to any of my complaints.- Bucharest-Iasi
- Economy
Klaske S
Verified | Jan 17, 2025Amsterdam-Bucharest
Economy
No reason given
We weβre delayed for more then 4 hours on the flight. It was a business trip and because of the delay we missed all appointments of that day.- Amsterdam-Bucharest
- Economy
Marina B
Verified | Jan 14, 2025Bucharest-Amsterdam
Economy
Weather conditions
The flight was delayed more than 3 hours. I received a text message at 06:48 am from Tarom, saying that the new scheduled time is 11 am. However at 11 am we were still boarding. Departure time was around 11: 37 am, I texted my family that we are going to fly at 11: 37 am. I arrived around 3.25 pm Dutch time. I should arrive at 10:40 am. So that is a delay for more than 4 hours. We got a sandwich and sparkling water, but unfortunately not the reason about the delay, I assumed it's the weather circumstances.- Bucharest-Amsterdam
- Economy
Theodor C
Verified | Jan 6, 2025Bucharest-Lisbon
Economy
No reason given
We booked the flight with KLM and found out that was operated by TAROM. Our two carry on were less than 12 Kg, but TAROM wouldn't allow more than 8 Kg each. We wrapped them both, to pay only one for cargo and paid 75 euro. Because of delay, our luggage arrived in Lisboa with the original flight and we had a hard time to find them, since the flight was not listed any more. There were left on the conveyor unassisted with the risk to loose everything.- Bucharest-Lisbon
- Economy
Raysa S
Verified | Jan 6, 2025Istanbul-Bucharest
Economy
No reason given
Dear Tarom Team, I hope this emails finds you well. Our trip from IST back to OTP was a disaster. Allow me to explain you why. Starting with the check in process, the flight has been delayed. The counter is supposed to open around 3h in advance to the flight time, which in this case was initially 19:35. As recommended by you, we arrived in the airport with 2:30h-3h in advance, however, the counter did not open until 17:30, which means 1:30h before the flight. Not only that the counter was not open, but nobody could give us any information about the flight. No crew member knew about it. After checking in our bags, we have been told to go fast to the gate as the flight will be soon leaving, again not our fault that the counter has been opened too late. Initially, the gate was scheduled as F12B which is located at one extreme side of the IST airport. As recommended, we started running to the gate. When we arrived to the gate, at around 19:00, we saw that there was no crew member at the counter to start the boarding process. Therefore, we started asking questions. After some time, with no instructions from anybody, we saw that the gate has been changed in the other extreme side of the IST airport-and probably you know how wide this airport is. Right now, the time is 19:20 and the flight was still announced to be at 19:35. To go from one side to the other one takes about 15-20 minutes running. And this is exactly as we did. It is worth mentioning that no information was given to us, by the airport at the gate nor the apps. I was lucky enough to have the IST airport app and look by mistake into it to find out that the gate has been changed last minute. Continuing our journey , we ran to the next scheduled gate which was A4B, the other side of the airport. We arrived at 19:40 wet from running to see NOBODY at the gate. No crew member, no information on the flight status, only frustration. After 25 minutes when we understood that the flight has been cancelled , on the flight status board, not even an email or a notification on the app. We would have very much appreciated if at least we understood the reason why the flight has been cancelled in the first place. After some time a new information appeared, the new flight status has been updated, but only with the new time, which was 22:00. No gate informed so farβ¦. After some other 15 minutes, again on the flight screens the new gate has been shown-located again on the F3A side of the airport, practically coming back from where we started. In addition, the flight has been again delayed with at least 30 minutes, me personally, being in my plane seat at 22:40, meaning that the delay was definitely over 3h since the original time schedule. I hope you understand our frustration and my request for returning our money back for this flight. We will also think twice when buying the next flights with you. Thank you Tarom!- Istanbul-Bucharest
- Economy
Nicolas H
Verified | Dec 29, 2025Amsterdam-Beirut
Economy
No reason given
I was scheduled to travel from Amsterdam (AMS) to Beirut (BEY) on 28β29 December, with a layover in Bucharest (OTP). Due to a significant delay on Flight Tarom 364 from Amsterdam to Bucharest, I missed my connecting flight, Tarom 167, to Beirut. Consequently, I was stranded in the airport until 2:50 a.m. without any proper support or guidance. In addition, I was charged 100 EUR for extra baggage weight at Amsterdam Airport, despite explaining that I needed to keep my backpack light because of a fracture in my spine. This charge was unfair and added further stress to an already difficult situation. Here are my flight details: β’ Amsterdam to Bucharest: β’ Flight Number: Tarom 364 β’ Departure: Sat, 28 Dec, 19:45 β’ Arrival: Sat, 28 Dec, 23:30 (original schedule) β’ Bucharest to Beirut: β’ Flight Number: Tarom 167 β’ Departure: Sun, 29 Dec, 00:50 The airline confirmation code for my booking is ME7AJB. I kindly request your immediate assistance with the following: 1. Rebooking my flight to Beirut or providing alternative arrangements. 2. Addressing the unfair 100 EUR baggage charge. 3. Clarifying any compensation or refund policies for the inconvenience caused. This experience has been extremely unprofessional. Tarom is Not answering their calls. I will try again tomorrow- Amsterdam-Beirut
- Economy
Cornelia A
Verified | Dec 21, 2024Budapest-Bucharest
Economy
Weather conditions
The flight got delayed four hours due to the bad wheather but we did not receive any other information.- Budapest-Bucharest
- Economy
Gabriela Laura M
Verified | Dec 21, 2024Budapest-Bucharest
Economy
Weather conditions
The flight got delayed by 4h or more, because of bad weather but we didnβt receive any other information when we asked.- Budapest-Bucharest
- Economy
Minh Hieu T
Verified | Dec 18, 2024Athens-Bucharest
Economy
No reason given
I booked this flight with Tarom from Athens International Airport 'Eleftherios Venizelos' to Bucharest Henri CoandΔ International Airport. The flight number is RRO274. Originally, it was scheduled to depart at 19:10 on 18/12/2024 and arrive at 23:30. However, it was first delayed to 21:55, with the arrival time remaining at 23:30. While waiting at Athens Airport, there was another delay, pushing the departure time to 22:30. These delays have significantly disrupted my schedule.- Athens-Bucharest
- Economy
Gloriya Y
Verified | Dec 16, 2024Bucharest-Sofia
Economy
No reason given
I picked this flight because of the short lay over (I was travelling from Cluj to Sofia) and it was important to me to be home earlier to see my children before bed. Instead I was home around midnight. Also I received no explanation on the reason. There were two changes being made and since I got no other options at this point I had to stick with this flight.- Bucharest-Sofia
- Economy
Ste I
Verified | Dec 15, 2024Timisoara-Bucharest
Economy
No reason given
They said there was a technical issue with the airplane. It was delayed several times until it was canceled.- Timisoara-Bucharest
- Economy
Moni M
Verified | Dec 11, 2024Amsterdam-Bucharest
Economy
Technical problems
I was already in the airport, at the gate, the flight was supposed to be at 8PM, we stayed in the airport, at the gate, until 11.30PM, when they told us there is a maintenance issue and cannot leave. also they told us that someone will be at the counter to give us details about where to spend the night and how to comeback with the next day flights, but nobody was there and also they did not sent any communication regarding how I can comeback or sleep I have booked and paid for the hotel room, arrived at my destination next day afternoon, I lost a day of work because of this and had to deal with a lot of stress because no one was there to give any details and because was difficult to find a hotel. No care from the airline was given- Amsterdam-Bucharest
- Economy
Monica S
Verified | Dec 9, 2024Budapest-Bucharest
Economy
Here in Budapest said to call the company because they are not allowed to give another flight and I call so many times nobody answered
- Budapest-Bucharest
- Economy
Rund S
Verified | Dec 6, 2024Amman-Amsterdam
Economy
No reason given
Flight was cancelled 36 hrs before takeoff. repeatedly attempted to contact airline and never heard back from them about anything, never received any rerouting offers or refunds or anything. had to book a much more expensive ticket to make our trip.- Amman-Amsterdam
- Economy
Preda M
Verified | Dec 1, 2024Iasi-Bucharest
Economy
Weather conditions
I arrived in the airport with one hour before my flight and the representants of Tarom airlines told me that my flight is canceled. Unfortunately I had another flight to conect with in Bucharest airport, at 10 am to napoli, and I lost this flight also and my shows in Italy as I was going there to perfom. Interest of work. So, per total I lost around 1000 euros with my flights booked. At the airport they told me that they could have change my flight to bucharest for next day in the morning but for me was to late as I had to change the other flight to italy aswell.- Iasi-Bucharest
- Economy
Flavius O
Verified | Nov 24, 2024Bucharest-Iasi
Economy
Weather conditions
The flight was cancelled due to weather conditions, it was a business trip, so I missed the meeting with the client on that day because of this. Also, the luggage was sent with the last flight of that day, because no one told me that I have to go out and do the checking process again. The cabin crew just announced the cancellation and that I will fly with the next one.- Bucharest-Iasi
- Economy
Nelu D
Verified | Nov 21, 2024Bucharest-Paris
Economy
Technical problems
At 08:40 the plane departed, after 40 minutes the pilot said we have to return to Bucharest due to a minor techical problem. After some time the flight was cancelled. My company paid for the plane tichet, so they made reservation for the next flight at 13:10.- Bucharest-Paris
- Economy
Estera Sabina P
Verified | Nov 18, 2024Bucharest-Iasi
Economy
Weather conditions
Due to bad weather conditions the flight was cancelled and the company did offer an alternative flight, the next one to Iasi. However the company did not mention the fact that we should do again the check in and to register the luggage once again and thus at the Iasi airport we reclaimed the missing luggage. The luggage came with the next flight and I had to go to the airport again in order to claim my luggage since I could not wait until the next day to receive the luggage.- Bucharest-Iasi
- Economy
Flavius O
Verified | Nov 18, 2024Budapest-Iasi
Economy
Weather conditions
It was a business trip, and I missed the entire day at the client because of the cancellation. I know it was due to weather. I just wanted to mention the inconvenience. I took the next flight (after about 5 hours). The real problem was that I was close to lose my luggage because they told me to directly take the next flight. But they sent it with the last flight, so it was acceptable.- Budapest-Iasi
- Economy
Otilia M
Verified | Oct 31, 2024Cluj-napoca-Bucharest
Economy
Influence by other flights
What time did you arrive at your final destination? I arrived at the destination 2 days later. What did the airline tell you, and when? After 1 hour delay, an airport representative informed all the passengers that we must wait for an aircraft to come from Bucharest. What care did the airline provide, if any? Sandwiches and water. How did the incident inconvenience you? I felt lost, in a big city, knowing no one. I had to find a hotel for 2 nights, taxis, book another flight, which was extremely exhausting. Did you miss an event or lose money? The entire delay was of 4.5 hours. I definitely had to spend lots in order to spend 2 days in Bucharest until the next flight. I have lost around 300 Euros due to the incident.- Cluj-napoca-Bucharest
- Economy
Maria R
Verified | Oct 16, 2024Chisinau-Athens
Economy
Successful claim
No reason given
We werenβt told that the flight is canceled while waiting the whole day in airport. Only after seeing that there is no name of our flight at the gate weβve understood that something is wrong. The company did not provide anything. Our group had 2 children and one being a toddler we booked ourselves a hotel, took a taxi and got to hotel around 10 PM. We had a late dinner as we have not eat the whole day. Weβve lost the Airbnb booking and the tickets to Acropolis which were scheduled for 8AM on July 26 (can provide the receipt).- Chisinau-Athens
- Economy
- Successful claim
AgustΓn M
Verified | Oct 3, 2024Madrid-Chisinau
Economy
Problems at airport
Last week I had to fly from Madrid (MAD) to Chisinau (RMO) on Tuesday 24 September 2024. The flight connected via Bucharest (OTP). You have all the details of my flights. However, due to delay in Madrid, I could not make the connection in Bucharest and I lost the connecting flight. When I arrived, TAROM ground crew located me in the flight next morning, at 8:20, which arrived at 9:30 to Chisinau. As a consequence of the delay, I arrived over 14 hours later than I should have arrived to my destination. This meant that I arrived late to an important business meeting I had early in the morning. Besides that, TAROM ground crew did not provide for a hotel accommodation, but instructed me to go to Hilton Garden Inn, as the closest hotel to the airport, to have a room and claim the expense to TAROM. I attach hereby the invoice for the hotel room I had to get at the Hilton Garden Inn, as instructed, to spend the night in Bucharest. I claim hereby the reimbursement of the hotel invoice AND the compensation I am entitled to for having my flight delayed over 3 hours, according to EU regulations.- Madrid-Chisinau
- Economy
Yana S
Verified | Sep 30, 2024Timisoara-Δ°stanbul
Economy
Lost baggage since 7 September
Dear Sir Madam I hope this message finds you well. My name is Yana Syrbu, and I am currently residing in Istanbul, Turkey. I am writing to request your assistance regarding a lost baggage claim with TAROM Romanian Air Transport. On September 7,2024 I traveled on TAROM flights RO 608 (Timisoara to Bucharest) and RO 265 (Bucharest to Istanbul). Upon arrival at Istanbul Airport, I discovered that one of my four checked baggage items was missing. Despite filing a Property Irregularity Report (PIR) at the airport (file number ISTRO15564/07SEP24/2054GMT), it has now been 21 days, and my baggage has not been located.
- Timisoara-Δ°stanbul
- Economy
Anonymous member
Verified | Sep 27, 2024Amsterdam-Bucharest
Economy
2 flights, 2 delays. (1h10 mins & 40mins, so far)
Delays on the flights. 1st plane was not first youth. Broken seats, poor quality spaces, toilets not really cleaned. Flights provided with strict minimum. No "compensation" for the 1h10 delay.- Amsterdam-Bucharest
- Economy
- Desired solution
Apology / Voucher
Madalina G
Verified | Sep 26, 2024Cluj-napoca-Iasi
Economy
Successful claim
Don't remember
I was informed 2 hours before the flight that the departure will be delayed and I have realized that my connection in Otopeni (to Iasi) will be affected by this delay. I had to contact my travel agency and spend 1 hour to search for an alternative. I had to spend the night in Otopeni, as the next flight to Iasi was the next day and I slept only 4 hours that night due to this incident. I have also lost my hotel reservation in Iasi for 28 Aug 2024. I have paid additional service fees to the travel agency and for the taxi.- Cluj-napoca-Iasi
- Economy
- Successful claim
Alexandra I
Verified | Sep 9, 2024Paris-Bucharest
Economy
Technical problems
So basically we were waiting at 18.20 when we should board already and they just said they delay the flight with 2 hours because of technical problems. After that hours, they delayed one more time, again, 2hours because of same reason. So basically we stayed since 18.30 to 23h just to wait for nothing and then they said its cancelled. They said it s something with the enginee, not metheo like you said. The next day, they give us another flight and I was on the same flight (RO984) and they delayed it AGAIN 2 hours almost for same reson. So i go home with a delay of aprox 1 day and 3 hours. Its very bad!!!! Just imagine staying alone in the airport for nothing and just waiting to see if something will happen. I wouldnt mind to cancel it from the start, of after first 2 hours and not let us rotten into chairs. I spend so much on cabs for nothing- Paris-Bucharest
- Economy
Cristian M
Verified | Sep 6, 2024Cluj-napoca-Bucharest
Economy
No reason given
The flight RO648 was announced delayed at first for approximate 1.30 hours by the reason that the previous flight was also delayed and no any other announced message was made until 01.13 AM when they announced the procedure to start boarding. They start boarding at 01.13 and the start was at 01.55. The plane landing at Bucharest Otopeni at 02.40. I arrive at home at 03.10. For that reason I was not able to sleep long enough to go to my job at 9.00 and I lost a workday.- Cluj-napoca-Bucharest
- Economy
Gabriel-Bogdan B
Verified | Sep 2, 2024Suceava-Bucharest
Economy
No reason given
Hi, I got to there and i was told by a fellow passenger that the flight was canceled. I went to ask the lady from the airline check in and she confirmed that was canceled. I asked if there will be the flight delayed till later and she said No, call the airline and ask there what you want. I asked when is the next flight and she said Wednesday. I asked how will i get to Bucharest because i had a different flight to catch and I canβt wait till Wednesday, and she replied with Not my problem. I have a 7 weeks old baby that i had to put her through a 7h train ride. We managed to get home after 11h of being on the road. Itβs unreal how they canceled the flight and we got an email 3h after the flight was supposed to land saying that was canceled. Also the app MyTrip still says that the flight went as usual. We are all exhausted carrying a trolley, cabin bags and and bags, with a BABY.- Suceava-Bucharest
- Economy
Kathryn Amy B
Verified | Sep 2, 2024Suceava-Bucharest
Economy
No reason given
We were supposed to fly back home to Bucharest from Suceava with our 7 week old baby at 5:20am. When we got to the airport, another passenger informed us that the flight was cancelled and there are no other flights scheduled for the day. The attendant at the airport was not helpful and just told us that itβs not her problem. We ended up having to get a 7 hour train back to Bucharest and since my father in law couldnβt pick us up from the train station at this later time, we had to take taxis to get back to our house. The MyTrip.com app still had the flight as going ahead as scheduled otherwise we would not have made the journey to the airport in the first place. We received notification by text and email that the flight was cancelled 3 hours after the flight was supposed to take off. We were supposed to arrive home at 7am but we didnβt end up getting home until 1:30pm.- Suceava-Bucharest
- Economy
Helena V
Verified | Aug 28, 2024Suceava-Tallinn-ulemiste International
Economy
Technical problems
My 1st flight RO 810 was canceled because of safety electrical issues.The Captain decided the plane was not eligible to fly.All passanger were send back out from the plane and give back their luggage. They did not provide another plane.I have lot lost my 2 connection flights to the final destination.I have lost all the money,the company did not want to give us anything.- Suceava-Tallinn-ulemiste International
- Economy
Mirela R
Verified | Aug 27, 2024Budapest-Bucharest
Economy
Successful claim
Don't remember
The company only offered a 4000 Hungarian Forints per person for certain restaurants to eat in. Then, no communication was provided to us. We kept reviewing the flights schedule from 30 minutes to see that was getting more and more delayed. Kids were exhausted and bored and for good reasons. We got home at 2.30 am in the morning. And I had to work started from 8 am. No passenger had any idea if we are going to fly or not, as the company did not comunicate with us anything. We lost a lot of time. Everything closed at 11 pm in the airport.- Budapest-Bucharest
- Economy
- Successful claim
Dilara A
Verified | Aug 23, 2024Bucharest-Budapest
Economy
Technical problems
The plane took off but about 45 minutes later, come back to Bucharest. We waited a while in the plane and then came back to airport. That didnβt give us any information regarding the issue just stated that it is technical. They gave us water and cold sandwiches. They say it is going to take off at 21.30. We are waiting.- Bucharest-Budapest
- Economy
Mohammad A
Verified | Aug 13, 2024Bucharest-Beirut
Economy
No reason given
i had business to do in beirut, lebanon and the tarom airline cancelled my flight and i need compensation for the business that was cancelled- Bucharest-Beirut
- Economy
Myrto S
Verified | Aug 12, 2024Athens-Cluj-napoca
Economy
No reason given
I was travelling to Cluj to attend a morning wedding. The delay caused me to sleep only for a couple of hours before the wedding instead of a whole night as planned when I booked the ticket.- Athens-Cluj-napoca
- Economy
Maria F
Verified | Aug 8, 2024Beirut-Paris
Economy
Problems at airport
My flight was canceled the 5th of august, 4 days before my flight and the airline did not suggested me another date! I had to book a flight in last minute that cost me 3x times more than the price of tarom. This is unecceptable that the airline did not suggested me any help. I had to leave lebanon this week due to my work in paris so I booked a last minute ticket that costed me 1450$ for one single way! I booked turkish airline TK0829 from beirut to Istanbul, did a stop of 24h in instanbul and then came to paris with flight TK1821- Beirut-Paris
- Economy
Carmen A
Verified | Aug 8, 2024Bucharest-Madrid
Economy
Problems at airport
Good day, My name is Carmen ALEXANDRU. I would like to inform you that on 07/08/2024, I had a reservation for a flight to Madrid, for me and my husband, for a minivacation. The flight should have been operated by the Tarom company departing from Otopeni airport, Romania. My Flying Blue frequent flyer card number is 2032514502 and my wife's is 5129004726 and the tickets were bought with miles. The ticket details are: Flight RO0415, No. Tickets: 057231981265 / 6, booking reference M7BEDL. The scheduled time of the flight was 08:10. At the airport, we were informed that the flight was canceled due to the fact that some of the pilots cited a poor state of health and are not fit to perform the scheduled flights. We went to the Tarom offices in Henri Coanda airport, where we were offered the option of leaving via Zurich with the Swiss International airline company, operated by AIR BALTIC, and then to Madrid, a flight operated by the IBERIA airline company, the option we accepted . The flight to Zurich was scheduled for 16:10, and to Madrid at 19:40. During all this time, between 08:00 and 16:10, we were not offered access to the lounge, not even a glass of water or a sandwich from the company. We were simply left to do as we could in an 8-hour period. The flight to Zurich went normally, the flight to Madrid was delayed an hour and a half. We landed in Madrid at 21:30 but our luggage did not arrive. I went to the baggage claim office of the IBERIA company where I submitted a registered complaint with no: MADIB64624, 08.JUL.24 2149GMT. So, the next day we had to buy everything we needed (clothes, soap, toothbrushes, shampoo, etc.). Our luggage arrived at the hotel after two days, on July 10, 2024, around 3:30 p.m. I would like to ask you to help me in this matter, to recover the miles with which I paid for my and my wife's tickets and to be compensated for all the discomfort I had. Thank you for your understanding and I await your reply. Kind regards, Carmen ALEXANDRU- Bucharest-Madrid
- Economy
Vasile Ioan V
Verified | Aug 8, 2024Bucharest-Madrid
Economy
Problems at airport
Good day, My name is Vasile - Ioan VULPE. I would like to inform you that on 07/08/2024, I had a reservation for a flight to Madrid, for me and my wife, for a minivacation. The flight should have been operated by the Tarom company departing from Otopeni airport, Romania. My Flying Blue frequent flyer card number is 2032514502 and my wife's is 5129004726 and the tickets were bought with miles. The ticket details are: Flight RO0415, No. Tickets: 057231981265 / 6, booking reference M7BEDL. The scheduled time of the flight was 08:10. At the airport, we were informed that the flight was canceled due to the fact that some of the pilots cited a poor state of health and are not fit to perform the scheduled flights. We went to the Tarom offices in Henri Coanda airport, where we were offered the option of leaving via Zurich with the Swiss International airline company, operated by AIR BALTIC, and then to Madrid, a flight operated by the IBERIA airline company, the option we accepted . The flight to Zurich was scheduled for 16:10, and to Madrid at 19:40. During all this time, between 08:00 and 16:10, we were not offered access to the lounge, not even a glass of water or a sandwich from the company. We were simply left to do as we could in an 8-hour period. The flight to Zurich went normally, the flight to Madrid was delayed an hour and a half. We landed in Madrid at 21:30 but our luggage did not arrive. I went to the baggage claim office of the IBERIA company where I submitted a registered complaint with no: MADIB64624, 08.JUL.24 2149GMT. So, the next day we had to buy everything we needed (clothes, soap, toothbrushes, shampoo, etc.). Our luggage arrived at the hotel after two days, on July 10, 2024, around 3:30 p.m. I would like to ask you to help me in this matter, to recover the miles with which I paid for my and my wife's tickets and to be compensated for all the discomfort I had. Thank you for your understanding and I await your reply. Kind regards, Vasile β Ioan VULPE- Bucharest-Madrid
- Economy
Michel F
Verified | Aug 6, 2024Beirut-Bucharest
Economy
No reason given
Tarom airlines cancelled our flight before 2 days of departure and they didn't give us any alternative flight, and now we can't find any flight with a reasonable price. we lost our money and left in an unstable country on the edge of war, that's not acceptable at all.- Beirut-Bucharest
- Economy
Ramona D
Verified | Aug 6, 2024Bucharest-Bucharest
Economy
No reason given
I tried to contact Tarom but brought me to this site. I was not given alternative, there is no flight from Baia Mare to Bucharest before we have returned tickets so I will need the full refund. Thank you.- Bucharest-Bucharest
- Economy
Denys G
Verified | Aug 6, 2024Bucharest-London
Economy
Unknown
The flight Tarom R0391 was due to depart Bucharest at 1220Hrs on the 01/08/24, however due to no reasons explained the flight did not take off until after 1540Hrs and was some 3 hours and 38 minutes late arriving. The flight arrived in the UK at 1740Hrs and the doors were opened some ten minutes after landing My booking reference for this flight is NGWJXK. The distance between Bucharest and London Heathrow is 2110 Kilometres. As the flight was leaving an EU Regulated country and arriving at London Heathrow (UK). This flight was over 3 hours late with the doors being opened on arrival, I believe that I am eligible to receive compensation for this flight delay. The airline has been contacted but has yet to respond to various emails. They have not offered anything.- Bucharest-London
- Economy
Irina P
Verified | Aug 3, 2024Paris-Bucharest
Economy
Unknown
We had booked the Tarom flight a day earlier because we had a different cancelled flight already. We arrived at CDG on time, went through check in and waited at the gate. The flight got delayed, changed gates, and we waited some more. We were supposed to take off at 18:45, but were notified that it's delayed until 21:15. Because of the delay we received some vouchers from the airline that we used to get water/dinner (around 15β¬ each). At around 20:30 we were told that the flight was cancelled. There was a bit of commotion and we had a hard time to get information (we did not receive instructions via Tarom's mobile app or via email), but we finally found where we needed to go to get to a hotel provided by the airline and how to get there. Before we left the airport, the airport staff told us that there would be a morning flight that would take us to OTP, scheduled to leave at 8:15, so we needed to be back in the airport at around 6:00, to do the check-in and get the boarding passes. We were shuttled to the hotel and spent the night there. We returned early in the morning (skipped breakfast because it was too early), before 6:00, only to be told by Air France staff that there is nobody from Tarom to talk to until after 9:00. There was also no flight back at 8:15. We had to wait on the floor until 9:00 before we got replacement boarding passes for the return flight, which was scheduled to take off at 12:00 (flight RO1384, on Jun 28th). We waited and this flight was also delayed - it took off at around 14:00. During this ordeal, the kids were growing concerned, having gone through another cancelled flight the day before. The youngest son's birthday was the following day and he was really upset at the prospect of spending it in the airport instead of with his friends and extended family. Thank you- Paris-Bucharest
- Economy
Adrian P
Verified | Aug 3, 2024Paris-Bucharest
Economy
Unknown
We had booked the Tarom flight a day earlier because we had a different cancelled flight already. We arrived at CDG on time, went through check in and waited at the gate. The flight got delayed, changed gates, and we waited some more. We were supposed to take off at 18:45, but were notified that it's delayed until 21:15. Because of the delay we received some vouchers from the airline that we used to get water/dinner (around 15β¬ each). At around 20:30 we were told that the flight was cancelled. There was a bit of commotion and we had a hard time to get information (we did not receive instructions via Tarom's mobile app or via email), but we finally found where we needed to go to get to a hotel provided by the airline and how to get there. Before we left the airport, the airport staff told us that there would be a morning flight that would take us to OTP, scheduled to leave at 8:15, so we needed to be back in the airport at around 6:00, to do the check-in and get the boarding passes. We were shuttled to the hotel and spent the night there. We returned early in the morning (skipped breakfast because it was too early), before 6:00, only to be told by Air France staff that there is nobody from Tarom to talk to until after 9:00. There was also no flight back at 8:15. We had to wait on the floor until 9:00 before we got replacement boarding passes for the return flight, which was scheduled to take off at 12:00 (flight RO1384, on Jun 28th). We waited and this flight was also delayed - it took off at around 14:00. During this ordeal, the kids were growing concerned, having gone through another cancelled flight the day before. The youngest son's birthday was the following day and he was really upset at the prospect of spending it in the airport instead of with his friends and extended family. Thank you- Paris-Bucharest
- Economy
Ana-Maria B
Verified | Aug 1, 2024Bucharest-London
Economy
Successful claim
Unknown
We were suddenly informed that the flight will be delayed from 12:20 initial departure time to 14:30 without being given a reason. The gate has been changed afterwards. I am at the airport and it is past 14:30, the boarding has not even been done yet and people around say the plane has not even arrived. No representative from Tarom is here to give explanations.- Bucharest-London
- Economy
- Successful claim
Ioannis P
Verified | Jul 30, 2024Cluj-napoca-Athens
Economy
No reason given
The flight from Cluj Napoca to Bucharest was cancelled (I was notified around 2 hours before the flight). I was offered an alternative flight to Munich and then to Athens. I arrived 3 hours late at my final destination (Athens)- Cluj-napoca-Athens
- Economy
Ioannis P
Verified | Jul 30, 2024Athens-Cluj-napoca
Economy
No reason given
The flight from Athens to Bucharest Otopeni was delayed for 5 hours (we got notified 2 hours before the flight), resulting to lose the connection flight from Bucharest to Cluj Napoca. The airline told us to wait in the airport for 6 hours to catch the morning flight from Bucharest to Oradea and from there a bus will wait for us to take us to Cluj Napoca (3 hours trip). My total delay time to my final destination (Cluj Napoca) was 12 hours.- Athens-Cluj-napoca
- Economy
Irati V
Verified | Jul 28, 2024Bucharest-Belgrade
Economy
No reason given
First flight got cancelled with no indication. Second the put got delayed with no information too. I took a transfer to arrive fast to the appartment because I had to work but I lost a work day because we were supose to land in the morning and me as a journalist I had to be working in my radio remotly at 17pm. We arrived to the appartment. 18.45pm so i lost 75β¬ workday.- Bucharest-Belgrade
- Economy
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