TUI Airways complaints: comments, page 3
406 comments
Antony P
Verified | Oct 17, 2025
Sharm El Sheikh-London
Economy
We was pulled from our flight due to them not having enough cabin crew. we was not given a choice and told we hat to get onto a different flight that was due to fly 3 hours later then ours, to a completely different air port witch we then we hat to travel 3 hours from Birmingham to Gatwick Airport we had no way of connecting our lift home from Gatwick there for hat to pay for a taxi from the airport due to trains not running at the hour of time i have many kids at home there for i have hat to pay for another day of childcare and lost a days wage. We did not get asked if we was willing to change flights we where told at the boarding gate that our luggage had been removed from the plain and being put on a different flight i think itβs unacceptable that due to being under the age of 50 and having no children with us at the time that they think its itβs acceptable to remove us and our belongings without our permission. This was a very stressful experience and a extra 8 hours travelling.
- Sharm El Sheikh-London
- Economy
Elan L
Verified | Oct 16, 2025Tenerife-Cardiff
Economy
Itβs caused me to buy new retainers as itβs been 6 days and my teeth moved. Itβs also left me with limited clothes and shoes as they were in my suit case.
- Tenerife-Cardiff
- Economy
Giulio G
Verified | Oct 13, 2025Brussels-Antwerp
Economy
Very disappointing Assistance and 36 hours delay to my initial ticket
Ticket N 100151982725 13 Oct. 25 36 hours delay with change of the airport from BRU to ANV and even a stop over so from 2 to 5 hours flight. I contacted many times by phone and Messanger and the only answer received only my messanger is a phone and an email in Italy which both do not work. The TUI agency told me they could not assist me. VERY VERY Poor and I lost my meetings on 12 and 13 October and my Hotel first day allready paid. I will inform Test Achat and the European Commission where my wife works. Dr Giulio GuarracinoOverall
Flight moved from brussels to Antwerp, not direct anymore and the day after
- Brussels-Antwerp
- Economy
Paul M
Verified | Oct 12, 2025Exeter-Zakynthos
Economy
Problems at airport
We were on the plane for over 11 hours. As we had to land in corfu after circuling around zante for over a hour. So we were sat on the plane until 8.15 corfu time on the runway. It was over 3 hours befire we were offered any food. Due to the laws whilst the plane is grounded. Because the flights was disrupted we lost a whole day and night at the hotel in zante. When we arrived the next day We still had to pay for the room tax and the hotel for the day we did not arrive. Which is not right. If we could of got a flight back home the next day we would of come back to the UK. As this ruined our holiday and we were only there for 4 days. So we only had 2 glad days in zante by the time we arrived in zante.As lost a whole day there Then to top it off we were Woking at 5. 55 am on the weds morning by a earthquake. And this just topped me over the edge. Was scared. Worried about going out and we were upset as we just wanted to come home after the long day stuck on plane and at airport runway. I'm diabetic so going with out food for that long is not good. As our flight should of arrived after 12 pm daytime. And I know you can't predict the weather. But they could of decided alot sooner about us staying in corfu for the night. Instead of leaving all the passengers sat on a plane for that long as it was over 11 half hours in total. When they knew we would not be trying to fly back to zante. Due to other planes we're diverted too. If it was not for the case the plane was running out of deseil we would still have been circuling around in the air like the other planes Not good at all and totally horrible and stressful experience for my wife and i- Exeter-Zakynthos
- Economy
Holly M
Verified | Oct 12, 2025Enfidha-Glasgow
Economy
Problems at airport
We arrived at our final destination at 2:30am 05/10/2025 Waited over an hour to be able to leave the plane with my 3 year old as well as myself being pregnant. After this we waited over 2 hours on baggage coming through with unhelpful staff who where rude to customers at Glasgow international airport baggage reception. We didnβt get out of the airport until 5:45/6am. At baggage the airport staff made an announcement every 30-40 minutes saying 10 more minutes which was untrue. By this point we where all tired, myself and Terence where in pain due to us running out of pain killers as we where delayed by over a day in Tunisia. Overall a hectic experience.- Enfidha-Glasgow
- Economy
Dhruve M
Verified | Oct 11, 2025Enfidha-London
Economy
Claim escalated to airline
I received my luggage on Wednesday 8th October, 1 suitcase was missing, i last saw my suitcase when i checked it in at Enfidha Hammamet Airport. The delay of my luggage caused me considerable inconvenience, as it contained all of my daily clothing and essential items. i was unable to access clothes i wear regularly, which left me without suitable attire for several days. This situation caused considerable stress and disrupted my plans, as i was unable to attend personal and professional activities as intended. My baggage lock was also taken off and replaced with another lock which doesn't make sense to me. i kindly request that you review my case for compensation
- Enfidha-London
- Economy
- Claim escalated to airline
Leanne O
Verified | Oct 10, 2025Manchester-Kos
Economy
No reason given
The fight was cancelled around mid day and we were taken to overnight accommodation. We were then told we would fly at 9am only to find out around 4am the flight was cancelled again until the afternoon.- Manchester-Kos
- Economy
Stephen W
Verified | Oct 8, 2025Manchester-Kos
Economy
No reason given
We was travelling on the flight to kos at 15.45. The flight got delayed 30 minutes, this was in the morning. When I arrived at the airport the flight was canceled. Following that we had to stay for a flight the day after. We then got told our flight was at 9am. We then found out we was further delayed till 2.45 in the afternoon. We did eventually depart but this ment we lost a full day of our holiday. Which is a long time on a 7 day break. We arrived at our hotel that night at 22.30- Manchester-Kos
- Economy
Shirley R
Verified | Oct 8, 2025Paphos-Bournemouth
Economy
Successful claim
Technical problems
Flight was delayed 21 hours due to a technical fault and we were taken to hotel Azia in Paphos , we flew back to Bournemouth on the 2/10/2025 arriving at 20:30 uk time- Paphos-Bournemouth
- Economy
- Successful claim
John R
Verified | Oct 8, 2025Paphos-Bournemouth
Economy
Successful claim
Technical problems
Flight was delayed 21 hours and we were taken to the hotel Azia until the rearranged flight on the 2/10/2025 arriving at 20;30 UK time- Paphos-Bournemouth
- Economy
- Successful claim
Sarah R
Verified | Oct 7, 2025Dubrovnik-Newcastle
Economy
Weather conditions
After only 2 emails then an announcement at the airport, very difficult to hear there was no further communication till Friday afternoon from TUi. We had not eaten after we were sent to buses to take us to hotel which were disorganised. No tui staff at airport to speak to. No tui staff at hotel. Then no information tull we found out flying to Birmingham then nothing about how we would get from Birmingham to newcastle till we disembarked. We waited in the cold foe 1 and half hours. We eventually arrived home at 6am on Saturday 4th October. We also missed out on work the next day with loss of earnings. The pilot and flight attendants however were amazing and informative.- Dubrovnik-Newcastle
- Economy
Katrina S
Verified | Oct 7, 2025Bristol-Keffallinia
Economy
Weather conditions
Flight to Kefalonia delayed such that we missed last ferry to Ithaca our holiday destination and had to stay a night at Ourania Studios Sami at a cost of Β£55.55- Bristol-Keffallinia
- Economy
Tonisha M
Verified | Oct 7, 2025Rhodos-London
Economy
Successful claim
No reason given
we were told that our flight was delayed due to them having to go to Manchester airport to pick up passengers to bring them to Rhodes to then take us to London luton. we got to the airport at 7pm and was only told officially by email that the flight was delayed at 22.18pm via email from tui themselves the food vouchers offered weren't issued till 11/12 at night so had to go without food until then. flight did not leave until 1:30 we also have a time stamped photo of us on the plane on the run way at this time.- Rhodos-London
- Economy
- Successful claim
Holly M
Verified | Oct 6, 2025Enfidha-Glasgow
Economy
Weather conditions
Delayed due to weather for 1.5 days. Then at Glasgow Airport we had a further delay of 4 hours before we go out due to baggage taking over 2 hrs to arrive as well as waiting for stairs to exit the aircraft- Enfidha-Glasgow
- Economy
Amelia D
Verified | Oct 5, 2025Alicante-Manchester
Economy
Successful claim
No reason given
They kept delaying us and delaying us. Then the flight was traumatic due to landing in a storm. He landed and took straight back off due to turbulence- Alicante-Manchester
- Economy
- Successful claim
Daniel W
Verified | Oct 4, 2025Paphos-Glasgow
Economy
Influence by other flights
I had assistance as I have COPD. Got to airport 10pm. Suppose to leave 12.25. Into Glasgow 3.45. Didn't take off till 3.40. Landed in Glasgow about 6.40. Myself & my wife are pensioners. It was quite stressful & frustrating & tiring for us.- Paphos-Glasgow
- Economy
Andrew C
Verified | Oct 4, 2025Enfidha-London
Economy
Successful claim
No reason given
AFTER ;EAVING OUR HOTEL TO GET TO THE AIRPORT WE THEN FOUND THERE WAS A DELAY WE WAS HOWEVER WELL INFORMED OF A PLANE ISSUE AND HAD TO WAIT FOR A NEW PLANE TO BE DISPATCHED HAD GOT UP EARLY AS USUAL AROUND 5 AM SO LANDING AT 4 AM THE NEXT MORNING WAS NOT IDEAL I WA DUE TO WORK THE FOLLOWING MORNING BUT WAS ABLE TO GET AROUND THIS- Enfidha-London
- Economy
- Successful claim
Lazaros L
Verified | Oct 2, 2025Thessaloniki-London
Economy
No reason given
I completed their form today. I want to compare the results from them and yours. Another passenger was offered with Β£450 so I would like to check with you too.- Thessaloniki-London
- Economy
Vasylyna K
Verified | Oct 2, 2025London-Larnaca
Economy
Successful claim
No reason given
We paied additional fee to be able to flight with TUI and arrive in the afternoon in order not to lose half a day of our holiday. However due to delay we arrived at 2:00 am next day and were tired and lost almost two days. Please refund additional fee of Β£180- London-Larnaca
- Economy
- Successful claim
Samuel L
Verified | Sep 30, 2025Tenerife-Birmingham
Economy
No reason given
I had to get a late check out of my apartment as I had nowhere to go while flight was delayed and was also told by a rep that there was no point going to the airport due to further delays and to aim for the flight just after midnight. However the times kept changing at one point it changed to 01:33- Tenerife-Birmingham
- Economy
Mariana G
Verified | Sep 30, 2025London-Larnaca
Economy
Successful claim
No reason given
It was delayed for almost 10 hours. We have chosen TUI flight with our holiday package in order to arrive to the hotel in the afternoon and not lose a half day of holiday. We paied additional ticket fee of Β£180 or a bit more. Instead we arrived after 2:00am next day and were tired to enjoy our already second day of holiday. In total we lost almost two days. At least we would like to be reimbursed with additional TUI flight fee of Β£180.- London-Larnaca
- Economy
- Successful claim
Katharine B
Verified | Sep 29, 2025London-Fuerteventura
Economy
No reason given
we were meant to arrive at 19:15 and landed at 22:45. Apparently the delay was due to staff needing rest periods. No care or compensation or vouchers or any kind of in flight meal was offered. I was flying with a 1 year old and a 3 year old, keeping them entertained in an airport and then for an hour strapped in on an airplane was incredibly stressful and difficult. We lost our bag on the transfer bus to the airport and I blame that on being overtired! We had just bought new clothes at the airport for the holiday.- London-Fuerteventura
- Economy
Robert B
Verified | Sep 29, 2025London-Fuerteventura
Economy
No reason given
The flight was delayed by over 3 hours. I didn't upload my boarding pass previously. As I couldn't find it. But I have now. So I've uploaded it in this section.- London-Fuerteventura
- Economy
Vikki T
Verified | Sep 29, 2025Birmingham-Zakynthos
Economy
Successful claim
Technical problems
Information to customers was poor, Tui app froze at 10.00 am and not updated.We were told to check for updates on it but couldn't as wasnt updated. we were herded around in airport like sheep to apparently find a way out safely Even though when we were awaiting doors to arrivals open we were causing a blockage, health and safety issues! When they tried to communicate half of people couldn't here as was not done on annoy It was noticed there were people with hearing aids etc.. To summarise it was a shambles, poor communication all round! Due to 29 hour delay had to cancel holiday as only going for 4 days!- Birmingham-Zakynthos
- Economy
- Successful claim
Sandra J
Verified | Sep 29, 2025Tenerife-Birmingham
Economy
Influence by other flights
We had to leave our accommodation at 14.00 the tui coach picked us up at 18.45 from our hotel on arrival at the airport and booking in we were then told there would be a 3 hr delay which then went to 4 hours delay we had to make further arrangements for our pick up at the airport to take us home we did not get any sleep- Tenerife-Birmingham
- Economy
Amelia S
Verified | Sep 29, 2025Corfu-Manchester
Economy
No reason given
We were first delayed slightly at Corfu airport. Then we were meant to land in Manchester at 1:50pm but instead landed in Newcastle at 3pm. We were then stationary on the runway at Newcastle airport for 3 hours. We then flew back to Manchester, all without getting off the plane, and landed at around 6pm. We were only offered a small cup of water on the plane, which they didnβt offer to everyone. It was a very disappointing end to our holiday.- Corfu-Manchester
- Economy
Ethan N
Verified | Sep 29, 2025Corfu-Manchester
Economy
No reason given
We was supposed to Land in Manchester Airport on the 11/09/2025. However, we had to land in Newcastle. When we landed in Newcastle we ended up staying there til 6pm and finally got off in Manchester for 6:45. We were originally meant to land in Manchester for 13:30.- Corfu-Manchester
- Economy
Ngaire B
Verified | Sep 29, 2025Cancun-Manchester
Economy
Problems at airport
Our flight was delayed .we went to another hotel we stayed overnight.we was picked up at 1.30 pm to go to the airport the plane was making last minute repairs and the takeoff was 8.30pm- Cancun-Manchester
- Economy
Trevor B
Verified | Sep 29, 2025Cancun-Manchester
Economy
Problems at airport
Are flight was delayed we have to go to another hotel overnight picked up at 1-30 at the hotel got to the airport fight left at 8-30 pm due to a fault on the plane.- Cancun-Manchester
- Economy
Bethan J
Verified | Sep 25, 2025Manchester-Agadir
Economy
Technical problems
Taken off the fight at Gatwick Airport instead of Agadir, Moroccoc and we where put up in a hotel overnight. Until our flight the next day fro Gatwick.- Manchester-Agadir
- Economy
Adrian K
Verified | Sep 25, 2025Dalaman-London
Economy
No reason given
We were left sitting on the plane for about 2 hours after landing. We were told weβd be given hotels and food. We were just left stranded at the airport for about 8-10 hours after an unscheduled landing without any hotel I had my 2 young children with me aged 3 and 7 and we were givem food vouchers with not much food options.- Dalaman-London
- Economy
Jodie M
Verified | Sep 24, 2025Boa Vista-London
Economy
Influence by other flights
Original flight time was 12.40 pm so was taken to airport at 10am approx. Finally boarded around 4.15pm. So waited at airport from over 6 hours- Boa Vista-London
- Economy
Colleen H
Verified | Sep 23, 2025Economy
Overcharging of basic holiday, Misleading and conflicting advice given.
Major change to holiday departure and destination airport. Overcharging on basic breakdown cost. Not resolved, Misleading and conflicting explanation. Aggressive customer advisor conversation. Unsympathetic to needs of customer. Unwilling to help with customer needs.Overall
- False and misleading information
- Economy
- Loss: β¬101.52
Dean J
Verified | Sep 23, 2025London-Larnaca
Economy
Terrible customer service policies
Dear TUI Customer Relations, I am writing to raise a formal complaint regarding my upcoming TUI holiday booking reference 26039679. When I logged into EasyJet to check in, I received a notification that my outbound flight had changed. The message clearly stated that no changes had been made to the return flight. Based on that information, I clicked to confirm the change to the first flight only. Immediately after, I received an email that not only changed my outbound flight, but also changed my return flight β shortening my already short holiday by 5 hours. This is not what I agreed to and significantly impacts my trip. I visited the TUI shop to resolve this in person. Georgia, the staff member, did everything she could to assist me and contacted EasyJet on my behalf. Despite this, I was told that because I clicked "confirm," I agreed to both changes β even though I was never informed that the return flight would be altered. Georgia also arranged for an EasyJet manager to call me today, but no call was ever received. I was informed by Georgia that the original return flight no longer exists. However, EasyJet operate another flight from Larnaca at 19:35 on the same day. When I asked if we could be rebooked onto that service, I was told it would cost almost Β£290 extra, despite the fact that this entire change was outside of my control. This is unacceptable and falls short of the duty of care expected under the Package Travel Regulations 2018, which make TUI responsible for ensuring customers are provided with accurate information and that significant changes are handled fairly. My Proposed Resolution I am requesting that I be rebooked onto the 19:35 LarnacaβUK flight at no additional cost (covered by either TUI or EasyJet). While this is still not as preferable as my original flight (which my family were able to meet), it is far better than losing half a day of my holiday and still being left with no onward travel arrangements when I land. If this cannot be resolved promptly, I will have no choice but to escalate my complaint to ABTA and consider further action to recover the cost of my lost holiday time and additional travel arrangements. Please confirm that my complaint has been received and provide a full written response within 14 days. Kind regards, Dean Jordan 26039679 deanjordan96@yahoo.com 07970397578- London-Larnaca
- Economy
- Desired solution
Other - Dear TUI Customer Relations, I am writing to raise a formal complaint regarding my upcoming TUI holiday booking reference 26039679. When I logged into EasyJet to check in, I received a notification that my outbound flight had changed. The message clearly stated that no changes had been made to the return flight. Based on that information, I clicked to confirm the change to the first flight only. Immediately after, I received an email that not only changed my outbound flight, but also changed my return flight β shortening my already short holiday by 5 hours. This is not what I agreed to and significantly impacts my trip. I visited the TUI shop to resolve this in person. Georgia, the staff member, did everything she could to assist me and contacted EasyJet on my behalf. Despite this, I was told that because I clicked "confirm," I agreed to both changes β even though I was never informed that the return flight would be altered. Georgia also arranged for an EasyJet manager to call me today, but no call was ever received. I was informed by Georgia that the original return flight no longer exists. However, EasyJet operate another flight from Larnaca at 19:35 on the same day. When I asked if we could be rebooked onto that service, I was told it would cost almost Β£290 extra, despite the fact that this entire change was outside of my control. This is unacceptable and falls short of the duty of care expected under the Package Travel Regulations 2018, which make TUI responsible for ensuring customers are provided with accurate information and that significant changes are handled fairly. My Proposed Resolution I am requesting that I be rebooked onto the 19:35 LarnacaβUK flight at no additional cost (covered by either TUI or EasyJet). While this is still not as preferable as my original flight (which my family were able to meet), it is far better than losing half a day of my holiday and still being left with no onward travel arrangements when I land. If this cannot be resolved promptly, I will have no choice but to escalate my complaint to ABTA and consider further action to recover the cost of my lost holiday time and additional travel arrangements. Please confirm that my complaint has been received and provide a full written response within 14 days. Kind regards, Dean Jordan 26039679 deanjordan96@yahoo.com 07970397578
Dawn H
Verified | Sep 22, 2025Alicante-Manchester
Economy
Technical problems
I have recently had a left hip replacement and am awaiting a right one as a result I walk with 2 elbow crutches and find walking and sitting for long periods of time very painful. We were picked up from hotel at 6.30 a.m. and left manchester airport at 5.20 p.m. by which time I was in agony.- Alicante-Manchester
- Economy
Stephen M
Verified | Sep 22, 2025Alicante-Manchester
Economy
Technical problems
I have had recently had one hip replacement and awaiting the other side to be done walking with 2 elbow crutches making walking slow and painful and sitting for long periods painful. We git picked up from. Hotel at 6.30 a.m and didn't leave the airport in Manchester until 5.20 p.m. by which time I was in excruciating pain.- Alicante-Manchester
- Economy
Neil R
Verified | Sep 22, 2025Manchester-Cancun
Economy
Successful claim
No reason given
Just got email saying not to go airport then got another email saying go airport at 19.30 for the flight that should of been 11.30- Manchester-Cancun
- Economy
- Successful claim
Joseph D
Verified | Sep 19, 2025Paphos-Birmingham
Economy
No reason given
Flight was delayed until 17:30 Offered half a can of coke but then no further option to purchase anything else for a 5 hour flight- Paphos-Birmingham
- Economy
Michael P
Verified | Sep 17, 2025Heraklion-Exeter
Economy
Terrible customer service by airport staff
Both my wife and I are disabled, we paid for vip lounge, we were there approx 20 mins when we were called to go to boarding. We were led through the airport towards departure, we had no assistance from anyone. We both walk with crutches and were left behind and eventually lost sight. We were left standing in the airport for over an hour with no where to sit and no idea where to go, we eventually found our boarding gate by pure luck and taken air side where my wife was given a wheelchair. Prior to this we were going through customs and had alcohol, which was within guide lines, mine was purchased from the inboundvflight and unopened, my wife had 2 bottles of ouzo again unopened and a few smaller bottles all within limits , but we were told not allowed repeatedly but with no reason why and had the whole lit putting the bin. These events totally ruined a perfect holiday leading to my wife actually cryingOverall
- Poor service from airport staff
- Heraklion-Exeter
- Economy
- Loss: β¬200
- Desired solution
Other
Tracey S
Verified | Sep 16, 2025London-Antalya
Economy
No reason given
delayed lost whole day caused stress extra food drinks lost m9ney on trips out phones couldnt be charged was going for rest bite care and lost 2 days of the holiday as didnt gwt to hotel till 8am monday after was leaving lgw 7pm sunday had to sleep couldnt function till tuesday- London-Antalya
- Economy
Katrin G
Verified | Sep 15, 2025Antwerp-Malaga
Economy
xcess baggage fee due to technical error - booking nr 100180714800
On 9 August 2025, I flew with TUI Fly on booking reference 100180714800 from Antwerp to MΓ‘laga. Prior to my flight, I attempted multiple times to purchase an extra baggage allowance via your website and mobile app between 17:00 and 20:00 on 8 August.Β I tried for three hours, using different browsers and even different phones from friends and family. Each attempt returned a technical error and prevented me from completing the purchase. As a result, I was forced to pay the full airport rate of β¬50 instead of the online rate of β¬26 for the same serviceΒ (a difference of β¬24). This was due to a failure in your booking systems, not any action on my part. I request a refund of β¬24, as per my rights under EU consumer law, which requires that services be provided as advertised and without unjustified extra cost. Attached: - Proof of payment at the airport - Screenshots of the error messages - Screenshot of the email I sent to the TUI team (no reply received) - Screenshot of the Facebook message I sent to the TUI team (no reply received) Please note that I went to the TUI Helpdesk at Antwerp Airport before my flight and was told they could not assist me, and that I should keep the receipt and contact you for a refund. Please confirm receipt of this complaint and issue the refund within 14 calendar days. If I do not receive a satisfactory response, I will escalate the matter to the Consumer Mediation Service (Belgium) and, if necessary, pursue a chargeback via my bank. Thank you for your prompt attention to this matter.P.S. Ironically, even the feedback form on your mobile app and website that asks for a rating of the online service also returns an error (screenshot attached).Overall
- Tech problems for adding baggage
- Antwerp-Malaga
- Economy
- Loss: β¬24
- Desired solution
Expenses reimbursement
Alison M
Verified | Sep 15, 2025Leeds-Palma de Mallorca
Economy
Technical problems
My food and drink purchases were Β£45 I did not use the Β£10 voucher I can proof of purchase if needed- Leeds-Palma de Mallorca
- Economy
Helene D
Verified | Sep 15, 2025Kos-Manchester
Economy
Successful claim
Technical problems
We where due to fly from kos at 13:55 we received an email in the morning saying that the flight had been delayed to 17:25, which then was delayed to 17:56, (we received 11euros to use at the food court at the airport on the 9th)then we where told that we needed overnight accommodation with the flight now going out the day after. Tui staff tried really hard to help us, unfortunately we had more information than they had, it would have been more helpful if they had gathered us all together to let us know what was happening instead of speaking to small groups and information going around like Chinese whispers The accommodation they provided was not fit and I found other accommodation. After staying at an expensive hotel, the accommodation that was given was beyond a joke. We shouldβve been given like for like. After having a perfect week it ruined the return home. We had an email to say the flight would be at 16:55 the following day and that was delayed to 18:12 eventually arriving in Manchester at 21:00 I missed a day off work and have had to use a days holiday and have an unauthorised absence which has cancelled a perfect history- Kos-Manchester
- Economy
- Successful claim
Anwen J
Verified | Sep 14, 2025Bristol-Keffallinia
Economy
No reason given
I wasnβt told why the flight was delayed but I had to keep moving my lift to later times as my flight delay became later and later.- Bristol-Keffallinia
- Economy
Barry F
Verified | Sep 14, 2025Manchester-Hurghada
Economy
CABIN OVERHEAD STORAGE PROBLEM.
We noticed that the front overhead lockers where used for air crew equipment, and hardly any room for customers hand luggage. Surely the crew should have their own compartments to store their and aircraft equipment. When most customers returning from their holiday always have more articles' [ duty-free ], we found it very hard to find any space left so we put it on the floor. IF the crew had their own personal storage compartments their would be more space for the paying public to put their hand luggage in. hope to hear back from you soon with your comments.Overall
- CABIN BAGGAGE
CREW USING OVERHEAD LOCKERS FOR THEIR BAGGAGE
- Manchester-Hurghada
- Economy
- Desired solution
Other
Izzy C
Verified | Sep 12, 2025Gran Canaria-Bristol
Economy
Weather conditions
Flight was due to land at Bristol airport, due to weather circumstances it had to land at Gatwick airport. It took 3 and a half hours for us to get on a coach back home and another 2 and a half hours on the coach back to the airport where we then had to sort out again our own transfer home.- Gran Canaria-Bristol
- Economy
Lynda O
Verified | Sep 11, 2025Manchester-Agadir
Economy
Technical problems
We where on a flight to Agadir Morocco from Manchester airport at 5.50pm. when nearly there we had to turn back to fly to Gatwick Airport,there we had to stay for another 4 hours before we where told it was a technical fault and that they could not provide us with another flight till the following day! We where put up in a hotel over night.We had to waight till 2.50pm the following afternoon to fly out.We got to Agadir Morocco around 6.40/7.00pm.- Manchester-Agadir
- Economy
Anonymous member
Verified | Sep 11, 2025Economy
error on the ticket thank you mutch
Good morning, I'm a customer. I made a ticket in the app and there was an error reversing the surname with the first name. I wonder if it's not a problem?- Economy
- Desired solution
Other - Good morning, I'm a customer. I made a ticket in the app and there was an error reversing the surname with the first name. I wonder if it's not a problem?
Derry W
Verified | Sep 10, 2025London-Alicante
Economy
Successful claim
No reason given
We had received an email to say our flight was delayed by an hour before we got to the airport, upon arrival our flight was delayed by another 45 mins. This kept changing. We spoke to a member of staff at Tui to be told three different storyβs about the flight being delayed. We arrived at Gatwick airport at 4am and had to wait an extra 4 hours to board our flight with two young children. Which was terribly stressful and frustrating as we had to wait to be told different things.- London-Alicante
- Economy
- Successful claim
Karen A
Verified | Sep 9, 2025Manchester-Palma de Mallorca
Economy
Successful claim
No reason given
Got onto flight to be told there was technical issues. We sat on the plane for approx 1 hour to be told we had to get off whilst the issues were sorted. To then to be told we were changing planes and had to wait all over again in the lounge.- Manchester-Palma de Mallorca
- Economy
- Successful claim
View more