TUI Airways complaints: comments, page 5
406 comments
Krystian S
Verified | Jun 3, 2025
London-Antalya
Economy
Problems at airport
1h before flight we had gate information so we went through to go to our gate. There was no plane 40 before flight we have been informed that pilot is sick and we will be transfered to hotel for overnight stay until we will get some replacement
- London-Antalya
- Economy
Leon D
Verified | Jun 3, 2025London-Antalya
Economy
Problems at airport
We have been informed 1h before the flight that our flight is cancelled due to pilot sickness. We were normally proceedings tonthe gate thinking that we will be flying out ay schedulled time. There was no plane and no information. 40 due to departure time there was announvement that the flight ic cancelled and we will be transfered to hotel. This was really upsetting for us and especially for the kids who were crying as they wanted to go to plane. It was very tiring and very long process we ended up beeing in hotel close by airport at midnight- London-Antalya
- Economy
Noa D
Verified | Jun 2, 2025London-Antalya
Economy
Problems at airport
Our flight have been cancelled 1h prior to departure. 30 minutes before flight we were told we will be going to hotel that was all information given- London-Antalya
- Economy
James W
Verified | Jun 2, 2025Hurghada-London
Economy
This delay happened to be on my Birthday and arrangements were cancelled for a part upon our return from Egypt but this was cancelled as we were not back in time. the day we actually returned happened to be my sons 16th Birthday which is an impotant day spent at the airport in coaches and Flying not quite what we had planned.
- Hurghada-London
- Economy
Victoria W
Verified | Jun 2, 2025Hurghada-London
Economy
We were taken by coach to the airport to be told that flight was cancelled, then it was taken back past our old hotel to a new one where we stayed until the next day
- Hurghada-London
- Economy
Jade R
Verified | May 31, 2025Larnaca-London
Economy
Technical problems
Flight was delayed for a few hours. I have four children and had to buy dinners and drinks. I only have bank proof for 3 meals, the others were paid in cash and I do not have the receipts. The airline was extremely vague, did not keep us updated on how long the delay would be. The airline proceeded to run out of most food and drink on the plane too. It caused a lot of stress especially as my children are aged 4, 7, 9 and 11.- Larnaca-London
- Economy
Jay T
Verified | May 22, 2025London-Palma de Mallorca
Economy
Problems at airport
Iβm disgusted it was the worst experience Ive ever had, not just down to the airport going down more towards TUI and the on board no food no drinks after TUI rushing us to our gate to get on the plane to then had to wait over 2 hours on the plane for no reason Iβm not happy at all, I have no food since I arrived at 2:30am to 3/4pm- London-Palma de Mallorca
- Economy
Nathan H
Verified | May 18, 2025Manchester-Bourgas
Economy
Successful claim
Technical problems
we had our one year old son with us, who ran out of food due to the 5 hour delay which made the whole day stressful.- Manchester-Bourgas
- Economy
- Successful claim
Charlotte G
Verified | May 18, 2025Manchester-Bourgas
Economy
Successful claim
Technical problems
Although email says departure is at 9:30 we didnβt even end up boarding the flight till around 10:30ish and then didnβt set off until around 11:30- Manchester-Bourgas
- Economy
- Successful claim
Adam C
Verified | May 16, 2025Rhodos-Bournemouth
Economy
Problems at airport
Flight to Bournemouth Airport originally delayed by 2 and a half hours, then told we were going to be diverted to Gatwick Airport instead, and required coach transfer to Bournemouth Airport resulting in over 6 hours delay.- Rhodos-Bournemouth
- Economy
Stephen M
Verified | May 14, 2025Manchester-Bourgas
Economy
Successful claim
No reason given
The airport gave us very little information on the electrical info panel then they called us to go to a desk in a mad rush..- Manchester-Bourgas
- Economy
- Successful claim
Wendolin B
Verified | May 13, 2025Cancun-London
Economy
Successful claim
My wife and my step daughter was denied boarding the flight despite having all the necessary documentation to travel.Valid passports eta Uk visas valid to travel to United Kingdom and a flight booked to leave United Kingdom. The staff was very unhelpful my wife and her daughter were treated like criminals and even threaten that if they donβt leave will be black listed and never allowed to flight.
- Cancun-London
- Economy
- Successful claim
Mickie B
Verified | May 11, 2025London-Palma de Mallorca
Economy
Problems at airport
I am very very disgusted I was at the airport at 2:50am flight at 6:05am , we have only just got on our transfer at 3:30pm we was delayed over 4 and half hours, we didnβt even have any time to eat Iβve not eaten anything at the airport as we was told to get straight onto our plane and we stat on it over 2 hours before even taking off, and when we took off The air hostess said there was no food, not even a sandwich im actually a couple weeks pregnant and I am not happy with TUI canβt believe after waiting all that time and even sitting on the plane over 2 hours when we didnβt need too and all Iβve had to eat is Pringles, itβs disgusting, canβt believe this experience not just at the airport but on the plane after waiting on it over 2 hours they didnβt even have hot or a SANDWICH to offer- London-Palma de Mallorca
- Economy
Curtis G
Verified | May 9, 2025Larnaca-Bristol
Economy
Successful claim
No reason given
We was picked up from the hotel and then to find out from a fellow traveller that the flights are delayed for 7 hours and then to be waiting at the airport for a total of 10 hours because we was 3 hours early as the coach picked us up, it was the worst 10 hours of my life, I also lost contact with my daughter that week end as I had plans to grab her on the Thursday 17 18:15 but then told we wonβt be landing until 2:30 Friday 18th morning, me and my partner also missed a day of work because of this- Larnaca-Bristol
- Economy
- Successful claim
Ian S
Verified | May 5, 2025Birmingham-Heraklion
Economy
Successful claim
Technical problems
We boarded the flight and we were told there was a medical issue with a passenger. After waiting 1 hour to retrieve their luggage we proceeded taxiing to the runway only to be told that there was a technical issue with the aircraft and that we had to stay onboard until the issue was resolved. This was over an hour, until the captain informed us that the flight had to be abandoned the we were told to go back to the gate and wait to be informed for the time of a new aircraft to arrive. The new flight time was 20.00.- Birmingham-Heraklion
- Economy
- Successful claim
Karen W
Verified | Apr 24, 2025Manchester-Arrecife
Economy
Weather conditions
Delayed on tarmac before flight and then flighted diverted to another destination, delayed at other destination. 4 hour flight delayed 4 hours.- Manchester-Arrecife
- Economy
Shaun F
Verified | Apr 24, 2025Manchester-Malta
Economy
Technical problems
The airline has delayed us up to 11am due to engine issues we are still waiting until the plane and crew can be gathered and the airline is still talking to us and updating us but we are still in Manchester airport.- Manchester-Malta
- Economy
Justine C
Verified | Apr 17, 2025Montego Bay-Manchester
Economy
No reason given
We were put up in a hotel overnight but we ended up being 18hrs delayed which effected my work, we didnβt land back to the uk until Tuesday 15th @ 2am The airline told us it was due to pilot sickness.- Montego Bay-Manchester
- Economy
Liesha S
Verified | Apr 12, 2025Arrecife-Newcastle
Economy
No reason given
Our flights were delayed and no contact was made to us and we were also not made aware by any notification that a Β£15 voucher per person were provided showing a boarding pass- Arrecife-Newcastle
- Economy
Natalie F
Verified | Apr 7, 2025Manchester-Montego Bay
Economy
Successful claim
No reason given
We set off in the air for 2 hours and the pilot announced there was an issue with the aircraft and had to return to Manchester we was then sat on the plane a further 2 hours then told we had to wait for a new crew and pilot. Then had to wait a further 7 hours in the airport.- Manchester-Montego Bay
- Economy
- Successful claim
Shantel U
Verified | Apr 2, 2025Manchester-Montego Bay
Economy
Successful claim
No reason given
We set off from Manchester and a hour and half after we was in the air we had to turn round we was told it was something to do with the tyre that we had to turn back, this has been very frustrating and also upsetting as it was my 40th birthday we lost half a day waiting about in the airport itβs been very stressful also my friend Natalie also had very bad anxiety and also ADHA.. we would like this sorting out in every way possible it can be sorted- Manchester-Montego Bay
- Economy
- Successful claim
Amber C
Verified | Mar 30, 2025Montego Bay-Manchester
Economy
No reason given
Flight was delayed originally 4 hours, then 7 hours, then in total it was 10 hours. I was also travelling alone, this was very stressful and upsetting, had to book a VIP lounge due to my anxiety.- Montego Bay-Manchester
- Economy
Robert S
Verified | Mar 28, 2025Economy
Time taken to process check in
Firstly our private transfer dropped us at the farthest point from the TUI check in so we had to walk from one end of departures to the other to check in. The driver knew we were travelling with TUI so this was not a good start for us and not what we expect from a driver who could have been more helpful in this respect as he had to pass by the TUI location anyway. Secondly, we arrived at approx 8am to check in for the flight. There were initially only 2 desks operating and it took over an hour to get checked in. The staff were good but for 1 flight there should have been more desks available to minimise check in time. By comparison Aberdeen was truly amazing taking just 5 minutes to weigh our cases and print labels- Economy
Kathleen B
Verified | Mar 24, 2025Arrecife-Newcastle
Economy
Weather conditions
The flight was delayed / there was v little information and we didnβt know how long we would have to wait. We bought a sandwich and we landed at Newcastle after the last metro and took a cab which cost Β£41.00- Arrecife-Newcastle
- Economy
Brian Q
Verified | Mar 21, 2025Arrecife-Newcastle
Economy
No reason given
I was told to go to this page and make a claim after contacting tui I received this text above then no other communication was sent or given I am writing to formally express my deep dissatisfaction regarding the delay I experienced on my recent return flight with Tui Airlines. This letter serves not only as a complaint but as a request for resolution under the regulations pertaining to air travel compensations. On 20/03:2025 ,my return flight home with Tui Airlines was scheduled with a departure time of 16:00 hours However, the flight was delayed not once, but forced to wait until 17:24 hours, and finally took off an additional wo hours later. Throughout this distressing ordeal, my wife and I received minimal communication from you eam. We were repeatedly instructed to queue at various gate numbers, contributing to the confusion and chaos on ground. The only official correspondence we had during this drawn-out delay was a solitary text message advising of the revised departure time, lacking any explanation or compensatory measures. Such inefficient communication clearly fails to meet the service standards expected of a leading airline. To compound this stressful event, we had an urgent family matter adding further anxiety to our situation. While we were away, my wife's father was taken seriously ill and admitted to hospital. With my wife needing to return home promptly, the uncertainty and disarray exacerbated an already worrying situation.- Arrecife-Newcastle
- Economy
Jayne C
Verified | Mar 20, 2025Heraklion-Newcastle
Economy
Technical problems
We were sat in airport with zero information at gate. Relying on the odd person who seemed to be getting informed of delay. There was no one from tui giving advice and was an extremely long wait sat around. Eventually changed gate- Heraklion-Newcastle
- Economy
Mandy D
Verified | Mar 17, 2025Economy
Poor Customer Service from TUI
I contacted TUI on the 10th march was given a case ref number 20157928 told i would be contacted in 48 hours to date ive had no call back . due to the situation i found myself in i was concerned about not being to travel therefore i contacted TUI again due to my father in law being on end of life care we couldnt travel i was asked to send proof of travel insurance & got proof from the hospital. this was emailed on the 14th i got a call back telling me that i could change the date of flights & holiday which would have been fine but under the circumstances my husband wasn't with me he was at his fathers bedside i did find dates and called back then be told i had to change the flights first as they were with Ryan Air i spent hours on the phone whilst i should have been with my husband and/ his family. i called back again on the 15th to try to sort this out but was unable to do so or speak to anyone apart from an online bot chat. The next day 16th march i called to say my father in law had passed away over night . Just to be told that i could not now change the dates of flights or holidays as the money had already been paid to the airline & hotel. NO REFUND either just told to go to my travel insurance. absolute disgrace as a loyal TUI am horrify to find you treat people like this in these circumstances. As he died from Cancer my travel insurance are saying its a pre existing condition so not covered which is even more tragic as when you have cancer you don't always know when you are going to die. What makes me more cross is how things can change one day TUI are saying i can change to different dates then the next day when he had died told no you cant. Very poor uncompassionate service which i wont forget. i hope you never have to spend 2 days one of which you should be grieving trying to deal with something like this. Perhaps someone can reply- Economy
Macey C
Verified | Mar 8, 2025Rhodos-Newcastle
Economy
Strike
Please See Lisa mccafferty description Also I am the autistic daughter who did not cope well with the delay. I found this very distressing and was publicly embarrassed due to not being offered anywhere private to be consoled.- Rhodos-Newcastle
- Economy
Lisa M
Verified | Mar 8, 2025Rhodos-Newcastle
Economy
Strike
Arrived at Diagoras airport and checked in. Once we were through security I got a message from TUI stating we were delayed 3 hours and we had β¬21 each on our boarding passes for refreshments. Then later told that the delay was 6 hours and only β¬8 each for refreshments for a shop that did not exist in the airport so was of no use. We did buy refreshments out of our own money but didnβt keep receipts. There was no TUI staff around to help and my autistic daughter became very distressed, crying, vomiting with nowhere for any privacy to console her except public toilets. We were not allowed outside for air as we had already passed through security before we knew of this delay- Rhodos-Newcastle
- Economy
Lisa M
Verified | Mar 7, 2025Newcastle-Rhodos
Economy
Strike
Flight delayed by 6 hours. Offered β¬21 initially per person for refreshments at airport. Gradually reduced to β¬8 per person only to find out the shop it was valid for did not exist. No receipts for refreshments purchased at Diagoras airport. We were initially told 3 hours delay only to find out later it was 6 hours but weβre not informed by airline staff we were told after having asked airport staff. No TUI REP to speak to and we had already checked in once we found this out so we couldnβt leave. My autistic daughter, Macey, was very distressed, vomiting, crying. No private area to console her. This was all very public. No where for any fresh air as airport had no places as we were through security- Newcastle-Rhodos
- Economy
Paula H
Verified | Mar 4, 2025Economy
RETURN OF RADLEY WATCH TO AFTER TRAVEL CUSTOMER SUPPORT
I SENT DETAILS TO THE ABOVE, ALONG WITH THE WATCH ,FLIGHT DETAILS AND THE RECIEPT FOR THE WATCH. THE PACAGE WAS SENT BY ROYAL MAIL WHICH WAS TRACKED AND SIGNED FOR AT ALEXANDRA HOUSE ON THE 01/02/2025 (TRACKING NUMBER 02143AF60257BFC6.) I HAVE NOT RECIEVED ANY COMMUNICATION SINCE IT WAS SIGNED FOR.- Economy
- Desired solution
Refund
Lisa D
Verified | Mar 3, 2025Arrecife-Dublin
Economy
Successful claim
No reason given
Flight was delayed by 4Β½ hours, didn't board until 730pm, was due to leave at 3pm, didn't receive any food vouchers at Arrecife airport, so paid β¬60 for food for, myself,my husband and our 3 sons, claim form wouldn't allow me to add my 3 sons to the claim, they are aged, 19, 14 and 9 We arrived back in Dublin at around 1130pm- Arrecife-Dublin
- Economy
- Successful claim
Sian M
Verified | Mar 2, 2025Economy
Our luggage was 1 1/2 hours late being delivered.
The coach left the cruise ship Marbella Voyager at 16:00 on Thursday 28th Feb. The flight was due to leave at 19:25. Due to the time of day we were delayed in traffic and arrived at the airport just after 17:00. We were told by an airport official to wait outside the airport as our luggage had not yet arrived. Our luggage eventually arrived at 18:30. During the time we were waiting we were told virgin would not be keeping the luggage checking for us! When the luggage did arrive there was a delay getting it off the lorry, then all the passengers were put in one queue to check their bags in. At this point we did not know if all the passengers would get their bags on the plane. I was travelling with my mother who is 90 next month and my young grandchild 6 years old. We eventually got our bags checked in and had to run to get through security and on to the plane. The flight was boarding at gate 14 which appeared to be the furthest one to get to. I had to put my mother in a wheelchair and race to the gate with her, my daughter and grandson were following us. I believe we were last to get on the aeroplane. We all found this experience frightening and very stressful. We would have left our luggage at the airport to get on the plane rather than miss it but in the absence of any Tui representative we were ignorant of the procedures in such cases. I believe it was Tui responsibility to get all passengers to the airport safely and in good time to catch the virgin flight. In view of he time of day and traffic congestion we should have left the ship at at least 15:00 hours Tui booking ref 2458169 Virgin booking ref CZWLPS- Economy
Sarah R
Verified | Mar 1, 2025Birmingham-Tenerife
Economy
Successful claim
No reason given
On the morning of the flight's departure, we were notified that "We have made the difficult decision to reschedule your flight to depart on 16/09/2023, this delay is due to operational reasons within the TUI fleet." The flight eventually arrived on the evening of 17/09/2023. Rather than wait, we booked onto the next available flight with another airline. There was no information about the delays, the rescheduled flight was also delayed. We lost a full day of our holiday and we would have lost more had we not paid for alternative flights.- Birmingham-Tenerife
- Economy
- Successful claim
Joseph B
Verified | Feb 24, 2025Manchester-Malaga
Economy
No reason given
We were due to fly out at 10.30am but delayed for 7 hrs which we were told was due to bad weather .Yet all other flights apart for 1 to the middle east managed to get of on time or with only minimum delay of approx 1 hr A jet 2 flight which was going to the same airport managed to get away only 1 hr later then scheduled.- Manchester-Malaga
- Economy
Barbara V
Verified | Feb 21, 2025London-Chambery
Economy
Problems at airport
Flight was already delayed and when at the bottom of the runway ready to go, the Captain advised that there were no landing slots at Chambery airport and that the airport closed at 9 pm so we would be returning to Gatwick terminal. Flight was rescheduled for 10.30 the following and we arrived at our final destination about 5 pm. We were provided with overnight accommodation. We missed a day of our ski holiday.- London-Chambery
- Economy
Ronald V
Verified | Feb 21, 2025London-Chambery
Economy
Problems at airport
The Flight was at the end of the runway, about to take off, when the pilot advised that due to conjestion at Chambery airport, there was no landing slots available. The pilot apologised and said that the conjestion was due to regular overbooking at Chambery and that as the airport closed at 9:00 pm We would be returning to the terminal at Gatwick. We were then put up in a hotel and the flight was rescheduled for Sunday 05/Feb /2025 at 10:30 with the same flight number. This flight was also late. We arrived at our destination hotel approximately 21hrs later than scheduled at about 17:00 hrs.- London-Chambery
- Economy
Gillian J
Verified | Feb 20, 2025Phuket-Manchester
Economy
Technical problems
Flight was initially delayed once we had boarded due to a technical fault this resulted in us sitting on board the flight at the gate when engineers investigated something in the wing we could see this from our seats we sat for just over 3 hours with no more than the bottle of water provided in seat pocket when boarding- Phuket-Manchester
- Economy
Lynn B
Verified | Feb 18, 2025Manchester-La Romana
Economy
Hello I am writing to complain in respect of recent holiday I booked last minute following our holiday/cruise being cancelled by yourselves. Booking reference 26824919 On being told that our holiday was cancelled having flown out of Birmingham and returning after flying for an hour we were informed late evening that we could rebook another holiday or have a refund. On Wednesday 5th February we booked a cruise to Barbados Ref: 26895389 I asked the person dealing with my booking if we needed an ESTA and was informed we would. I asked how long it would take to get one with a reply of 72 hours. My friend and I booked our ESTAβs on that same day. My friend got hers back immediately. I had no immediate response but did eventually receive an email a copy of which is attached. When I went to check in at Manchester I was informed that this document was insufficient to go on the cruise. Both your staff and I spoke to the Esta Office and was informed had an application pending after which I was informed that my previous was showing as cancelled. I left to feel like I was in some wrangle which was way out of my hands. The tui reps gave me 2 options - I donβt go on the holiday or travel to Barbados in the hope my Esta arrives but if it didnβt I would be liable for my hotel costs for the week. When I asked what they advised both reps said donβt go!!!! I spoke to tui on the phone and was I formed I could not get a refund as it was in the final 24 hour period. They suggest I speak to my insurers. The insurers informed me that l could not make a claim due to not having the necessary documents!! I am now at a loss and feel the predicament I am in is down to tui misellng of the holiday. No last minute holiday should be sold to anyone if a esta or visas are required on the pretence that the necessary documents have or will be received in timeβ¦β¦ I would like to say that I am an avid fan of Tui but feel totally let down after the most recent experiences. I look forward to your immediate response. Lynn Barden
- Manchester-La Romana
- Economy
Donavan H
Verified | Feb 17, 2025Birmingham-Montego Bay
Economy
Successful claim
Technical problems
I was going to a funeral which was on the 2 February and due to the delay I missed the funeral. I also missed a night out of my accommodation which I pay for,my travel arrangement from the airport was cancelled and add to get alternative transport from the airport.- Birmingham-Montego Bay
- Economy
- Successful claim
David K
Verified | Feb 13, 2025London-Bridgetown
Economy
No reason given
Was supposed to fly direct to Barbados . Got told as we boarded the plane that the day beforeβs flight had failed to take all the luggage so we were going to Cardiff to pick them up. We were told we had all been sent an e mail which no one had received. Ther is no reason why the Cardiff luggage could not have been transported overnight to Gatwick. Also, as we taxied out the plane stopped and the Captain informed us that a passenger had informed the crew that they had a lithium battery in the hold. So delayed leaving for Cardiff, then on arrival at Cardiff told 4 1/2 tons of baggage had to be loaded then because of the weight had to refuel. Akk preventable and foreseeable. Note the airline letter they state out of their control. We arrived in Barbades atfer 1800hrs. We left Gatwick at 1005 .- London-Bridgetown
- Economy
Helen W
Verified | Feb 9, 2025Sharm El Sheikh-Manchester
Economy
Problems at airport
Our aircraft did not arrive for departure at 5pm on 6/1/25- we were told this was due to lack of de-icing machines at Manchester airport. Tui eventually sent out an empty aircraft to collect us from Sharm El Sheik airport. We did not board this aircraft until 9.55pm on the 6/1/25 and the aircraft di not take off until 10.15pm on the 6/1/25. The pilot told us that the flight delay/departure delay was due to lack of de-icing machines at Manchester airport. This is the "delay" being claimed for as it was due to lack of appropriate equipment at Manchester airport. We had to be diverted to Luton airport arriving there at 2.30am and had to wait until 7.30am for a bus to take us back to Manchester. The pilot told us that Manchester airport was closed due to snow- which we understood-however instructions for our onward journey (waiting for a bus) was very poor we were told to stand outside in minus 3 degrees having been in plus 25 degrees from 6am until 7.30am waiting for a bus to take us to Manchester. We did not arrive home until 6.30pm on the 7th January 2025 when we should have got home at 12 midnight on the 6th January. We had to pay for extra airport parking and also struggled to find gluten and dairy free food (food intolerances) which we had to buy ourselves as Tui did not provide voiuchers for retail outlets that sold appropriate food.- Sharm El Sheikh-Manchester
- Economy
Paul C
Verified | Feb 7, 2025Exeter-Chambery
Economy
Weather conditions
We had to sit in the aiport for three hours waiting and another three hours and five minutes on the plane We got given a free drink and a snack while sat on board the flight for 3 hours and five mins- Exeter-Chambery
- Economy
Patricia B
Verified | Feb 7, 2025Economy
Screen wasn't working
Everything was great about the flight there and the holiday....I got to my seat and my screen wasn't working... I had booked and paid for that seat. The air stewards tried to reset it about 5 times but to no avail... it was the most boring flight 10 hrs without a screen...- Economy
- Desired solution
Jon C
Verified | Feb 6, 2025Manchester-Sharm El Sheikh
Economy
Weather conditions
After we boarded the flight we watch flights take off and land and waited over 4 hours for antifreeze- Manchester-Sharm El Sheikh
- Economy
Louis P
Verified | Feb 5, 2025Tenerife-London
Economy
Technical problems
The pilot gave passengers information that the flight was cancelled after 3hours plus waiting onboard the aircraft, due to a technical problem that needed investigating by an engineer. Passengers were asked to leave the plane, collect their luggage and await information from TUI ground staff.- Tenerife-London
- Economy
Linda P
Verified | Feb 5, 2025Tenerife-London
Economy
Technical problems
The Pilot reported information to passengers that the flight was delayed, then cancelled due to the aircraft having technical problems requiring a specialist engineer . Passengers were taken of the plane after a 3 hour plus wait to collect their baggage and await information from TUI- Tenerife-London
- Economy
Mark N
Verified | Jan 31, 2025Glasgow-Antalya
Economy
Problems at airport
After a flight delay of over 4 hours, we had finally queued to board the flight. As we were waiting to board the plane, the airline advised us that they had to cancel the flight as they did not have enough staff to operate the flight. Not only this but they also cancelled our hotel without permission.- Glasgow-Antalya
- Economy
Shaneilia C
Verified | Jan 29, 2025Manchester-Montego Bay
Economy
No reason given
My flight was originally to leave the UK at 9:35 and didnβt leave until 1:00pm. This caused so much inconvenience; my transportation that was booked to pick me up from Montego Bay had left and I had to book a hotel and stay over for the night which I didnβt plan to. I was really disappointed with the service and would like to be recompensated. I lost my money because I had booked and pay for my transportation and it had left because I wasnβt there at the estimated time because of the flight delayed. I didnβt reach Montego Bay until 6:05pm.- Manchester-Montego Bay
- Economy
Paul R
Verified | Jan 28, 2025Newcastle-Bridgetown
Economy
No reason given
Flight Dep due 12:05 Contacted 10:21 by TUI via Email - told to check in as normal. Flight delay expected of 3 hours. A Β£10 voucher was supplied for refreshment. Airport runway was open and normal service resumed by 11:00 as reported by NCL airport in the National Press. Flight eventually took of at approx. 16:45 Pilot stated delay was due to original scheduled aircraft developing a technical fault in Ireland. Pilot stated that this replacement had been flown in from London. Pilot stated there would be an additional delay whilst baggage paperwork was resolved. As a side note - one out of two checked in bags still did not make the delayed flight. The flight arrived at our destination at 21:30 approx (Scheduled 16:40) Further 2-3 hours were spent completing lost baggage claim procedure and waiting for shuttle to hotel. Arrived at our hotel at around 01:00 instead of 18:40. Resulting in a missed evening meal that had been paid for (all inclusive).- Newcastle-Bridgetown
- Economy
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